Alula RE929X Series User manual

2. Mount the IGM to a wall using the mounting
holes on the back plate.
• Do not mount inside of a metal can. The
cellular antennas need to be in free air to
communicate.
• Mount as high in the building as possible
to optimize cellular strength.
Verify proper enrollment and operation using your control panel’s installation manual.
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3. Program the panel to use the IGM. (Refer to the programming section for your panel.)
4. Wire the panel to the IGM. (Refer to the programming section for a wiring diagram for
your panel.)
• The IGM power supply must have a battery backup.
• Maximum cable length to the panel:
18 gauge wire = 350 feet
22 gauge wire = 130 feet
24 gauge wire = 75 feet
Flex LTE IGM is an LTE cellular device that provides
interactive services and home automation to existing
security systems.
Features
• Connects panels to the LTE cellular network
• Provides interactive services without panel replacement
• 5 year warranty
Installation
1. Set up an account with your interactive services provider. Mounting Screw Locations
Wall Tamper (Do not over tighten mounting screw)
Not Used
Note: Be sure to verify that all codes are being properly reported to the central
station after you have installed the IGM or modied any reporting program
setting in the installer programming menu.
Resolution Compatibles
RE929X Interactive Gateway Module
LTE, Flex

Honeywell®Vista™20P and Vista 15P, Vista 21IP Programming
Compatible Panels
• Vista 20P version 4.0 or later (controls only partition one)
• Vista 15P version 4.0 or later
• Vista 21P version 3.13 or later
1. Set up an account with your interactive services provider.
2. Add a contact that uses the system MASTER CODE to the account before connecting the IGM.
This is required for the IGM to be able to properly congure the system settings.
3. Disarm the system (all partitions).
4. The IGM automatically talks with the Vista using AUI 2, which is usually enabled by default.
Enabling AUI 2 if not default:
• Enable AUI 2 in the *189 eld.
• If another device is using AUI 2, that device must rst be moved to a different AUI
address. The other device should be moved to AUI 1 for Vista 15P and AUI 1, 3, or 4 for
Vista 20P.
5. Vista panels that have a *91 eld that supports RIS need to have RIS disabled. No action is
required if RIS is not supported.
6. Use programming option *188 to disable keypad lockout.
Keypad lockout:
• Vista 15P and 20P panel versions 10.21 and later have the keypad lockout feature
enabled by default and it is recommended this feature be disabled to prevent possible
keypad lockout conditions if the system master code in the IGM is not synchronized
with the master code in the Vista panel.
• If it is required to have the keypad lockout feature enabled, it is critical that the system
master code be set up as a contact for this account before connecting the module to
the panel (see step 2 above). Also, all changes to the system master code must be done
at the user portal or dealer portal, not at the keypad. Failing to do this may result in a
keypad lockout condition.
7. Power down the Vista system.
8. Set IGM’s panel selector switch to HONEYWELL.
9. Connect the Vista system and IGM as shown in the wiring diagram below. Note:
For Vista 21IP panels, Internal IP/GSM jumper needs to be set to “OFF”.
10. Power up the Vista system and the IGM will automatically program it. Make sure all partitions
are disarmed
• The Vista system will be busy for 50-60 seconds after power up before it will
automatically program.
• IGM will enable the following settings automatically:
* IP/GSM device (*29) = 1 (enabled)
* Communicate to IP/GSM device rst (*55) = 1 (IP/GSM rst)
* Opening report (*65) = 1 (enabled)
* Closing report (*66) = 1, 1 (stay closing and away closing reports enabled)
* Alarm cancel report (*68) = 1 (enabled)
* AC power restoral report (*73) = 1 (enabled)
* Low Battery restoral report (*74) = 1 (enabled),
* Phone Monitor (*92) = 0 (disabled)
11. Once the keypad(s) displays DISARMED Ready to Arm, installation is complete.
Honeywell Panel
IGM
Black 4 AUX-
Red 5 AUX+
Green 6 DATA IN
Yellow 7 DATA OUT

DSC®Power Series™Programming
Compatible Panels
• PC580 (Power 432) • PC1555 (Power 632) • PC1555MX (Power 632)
• PC5010 (Power 832) • PC5020 (Power 864) • PC5015 (Power 832)
• PC1616 • PC1832 • PC1864
1. Set up an account with your interactive services provider.
2. Add a contact that uses the system MASTER CODE to the account before connecting the IGM.
This is required for the IGM to be able to properly congure the system settings.
3. Program the DSC panel using an INSTALLER CODE.
Panel Programming
• Disable the IGM ([380]:[1])
• Disable the Telephone Line Monitor ([015]:[7])
• Delete Telephone Numbers (programming section 301-303)
• Verify Alt Comm ([351]:[5]) is enabled
• Verify T-Link is Disabled ([382]:[5])
• Verify Master Code Not Changeable is Disabled ([015]:[6])
• Verify Access Code Required for *1, *2, *3 menus is disabled ([022]:[1])
• Verify that keypad lockout is either zero (disabled) or higher than 6 ([012])
• If you have removed any bus devices, perform a Module Supervision Reset ([902])
4. Verify alarm report codes are setup properly for zones that are being used, 1-64 (programming
section 320-349). System will report as Burg (130) if programmed as FF.
5. If using Aux input (PGM2) verify Aux input report codes are setup properly (programming section
329:4). System will report as Fire (110) if programmed as FF.
6. To enable reporting of the Period Test Transmission, program the “Periodic Test Transmission”
([348]:[4]) and the “Periodic Test Transmission with Trouble” ([348]:[3]) reporting codes to “02”.
7. All other reports are hard coded in the IGM and cannot be changed regardless of what is entered
in the programmed location.
• Format and account number have no effect on reporting.
8. Disarm the system (all partitions).
9. Power down the DSC system.
10. Set IGM’s panel selector switch to DSC/OTHER.
11. Connect the DSC system and the IGM as shown in the wiring diagram below.
12. Power up to the DSC system.
• The DSC control panel will begin automatic conguration. This can take up to 2 minutes.
13. Installation is complete.
Red AUX+
Black AUX-
Green GRN
Yellow YEL
DSC Panel
IGM

DSC Panel Reporting Codes
Event Report Code
AC Fail/Restore 301
Panel Low Battery/Low Battery Restore 302
Opening/Closing Report 400
Cancel Report 406
Zone Alarm See below
Keypad Fire Panic 110
Keypad Aux Panic 100
Keypad Police Panic 120
Duress 121
Periodic Test Transmission 602
Periodic Test With Trouble Transmission 608
Table of all events reported by the IGM when connected to a DSC panel.
Zone Alarm Reporting
• Automatic Contact ID is not supported.
• Manually programmed reporting codes are only supported for alarms on zones 1-64
([320] - [324]) and for alarms on the PGM2/Aux input ([329] option 4) which is reported
as zone number 99.
• If Report Codes have not been manually programmed for zone alarms, zone alarm
reporting codes default to the following.
* Any zone alarm (zones 1-64): Code 1130 (Burglary)
* PGM2/Aux input (zone 99, likely a 2-wire Smoke): Code 1110 (Fire)

Caddx®NX™Programming
Compatible Panels
• All NX series panels
1. Set up an account with your interactive services provider.
2. Add a contact that uses the system MASTER CODE to the account before connecting the IGM.
This is required for the IGM to be able to properly congure the system settings.
3. Disarm the system (all partitions).
4. Power down the NX system.
5. Set the IGM’s panel selector switch to NX.
6. Connect the NX panel and the IGM as shown in the wiring diagram.
7. Power up the NX system and the IGM will automatically program it.
• IGM will enable the following settings automatically:
* Enable opening and closing reports
* Set telephone line cut delay to 0 (No TLM)
8. Installation is complete. Wait until the CS and platform LEDS have stopped blinking before
entering program mode.
Additional Notes for NX Installations
• Some NX panels limit the number of non-keypad devices that are supported. Be sure
that the panel you are connecting the IGM to does not have more than the number of
supported devices connected.
• User codes that are added to the system or edited thru the IGM will have the default or
previous partitions enabled. If you desire the users to have different partitions enabled,
you will need to modify the partitions thru the NX keypad.
• 6-digit access codes are not supported.
Red POS KP
Black COM KP
DATA KP
CADDX PanelIGM

Interlogix®Concord™Programming
Compatible Panels
• Concord 4
1. Set up an account with your interactive services provider.
2. Add a contact that uses the system MASTER CODE to the account before connecting the IGM.
This is required for the IGM to be able to properly congure the system settings.
3. Disarm the system (all partitions).
4. Program the Concord panel using an INSTALLER CODE.
Panel Programming
• Turn off ACCESS CODE LOCK (0003)
• Delete phone numbers for CS1-CS3 (01000-01020)
• Turn on OPENING REPORTS for partition 1 (06100)
• Turn on CLOSING REPORTS for partition 1 (06101)
5. If there is an automation or wireless reporting device (i.e. automation module, cell backup
module) already connected to the panel, remove the device and delete it from the panel.
Concord 4 only supports 1 automation bus device.
6. Power down the Concord system.
7. Set the IGM’s panel selector switch to INTERLOGIX.
8. Connect the Concord panel and the IGM as shown in the wiring diagram.
9. Power up the Concord system.
Concord programming if rst time powered with a IGM
• Do not press any keys on the keypad for the rst 2 minutes after power up.
• After 2 minutes, initiate a bus scan (8 installer code+1).
• Do not press any keys on the keypad for 1 minute after you have performed the bus
scan.
10. Installation is complete.
Additional Notes for Concord Installations
• Be sure to turn off ACCESS CODE LOCK before adding the IGM.
• If the CS or Platform LED is still blinking, refer to “Trouble Shooting the Panel
Connection”.
• It is normal for the keypad to display “Enter Light Key” a few times after connecting the
IGM to the panel. If the keypad continues to display “Enter Light Key”, verify you have
the correct system master code setup in the account.
Interlogix Panel IGM
GND 3
Red 4
A 5
B 6
Black
Red

Paradox Programming
Compatible Panels
• Paradox MG5050
1. Set up an account with your interactive services provider
2. Enter System Programming Menu on panel using Dealer Code (Default Code=0000).
3. Enter “System Setup” under the “Menu” Tab
4. Enter “Advanced” under the “Installer Programming” menu
5. Select “System Programming” under the “Advanced Programming” tab
6. Enter Section [911] under “System Programming”
7. Enter a PC Password (Ex. 9999) and hit ‘Next’
• Used for authentication so IGM can communicate with the panel
• This code will be entered into the dealer portal later
• Do not use the same code as the master code
8. Exit to main page by pressing the home icon in the top left corner of the screen
9. Power the system down
10. Set IGM slider switch to DSC/Other
11. Plug IGM into the serial connector via IGM-Paradox cable (sold separately)
12. Power the system up
13. From the Dealer Portal of your service provider, select “Contacts” tab and Edit master user
14. Add the panel’s master code for User ID: Master (Default master code is 1234)
15. Enable master authority level for this master user
16. Select “Users” tab
17. Add User ID: Password using PC Password code entered earlier (Ex. 9999)
Serial
IGM
Data B
Data A
Ground
Power

Napco®GEM™Programming
Compatible Panels
• GEM P816 • GEM P1632
1. Set up an account with your interactive services provider.
2. Add a contact that uses the system DEALER CODE to the account before connecting the IGM.
This is required for the IGM to be able to properly congure the system settings.
3. Disarm the system.
4. Program the Napco system using a DEALER CODE.
Panel Programming
• Add an additional keypad.
• Program zone reporting codes.
* Version 29 and older uses locations 0358-0373.
* Version 30 and newer uses locations 0720-0735.
* The IGM uses the left digit of the data entry to generate reporting codes for
each zone
• Verify the DEALER CODE entered on the online portal matches the code in the panel.
• This step is only required on PANEL VERSION 30 OR NEWER.
* Disable “Enable Keypad 1 Only Programming.” (Location 2053, bit 7)
5. Exit dealer programming,
6. This step is only required on PANEL VERSION 29 OR OLDER. Move keypad 1 to a different
keypad address as this will allow the IGM to program the Napco panel.
Steps to Move Keypad 1 to a Different Keypad Address
• Power down the Napco system.
• Find the mode jumper located on the Napco panel board.
• Move the mode jumper to the CONFIG state.
• Power up the Napco system.
• The display should show 01 OUT OF SYSTEM.
• Press 1 1 1 2 3 + FUNCTION.
• Cycle through the menu until you see Keypad Address.
• Change the keypad address to an open keypad location.
• Press enter or on/off to save the entry.
• Power down system and move the mode jumper back to NORM.
7. Set IGM panel selector switch to DSC/OTHER.
8. Connect the Napco system and IGM as shown in the wiring diagram. Be sure to add a jumper
wire between TX and RX, as shown in the wiring diagram below.
9. Power up the Napco system and the IGM will automatically program it. Make sure all partitions
are disarmed.
• Programming starts as soon as a connection is made to the interactive server. Once the
connection is made programming will last roughly 3 minutes.
• IGM will read the following data elds. Access Codes, Reporting Codes, Enable Global
Ambush Code, Global Ambush Code
• IGM will change the following data elds. CS Receiver 1 Format (C “Ademco Point ID”)
10. The keypad(s) should display SYSTEM READY.
11. Installation is complete.
Red 9 RED
Black 10 BLK
Green 11 GRN
Yellow 12 YEL
Napco PanelIGM
Jumper Wire

Power PWR 16
Ground GND 17
Data DATA 18
Napco GEM Programming
Compatible Panels
• GEM P800 • GEM P801
1. Set up an account with your interactive service provider.
2. Add a contact that uses the system DEALER CODE to the account before connecting the IGM.
This is required for the IGM to be able to properly congure the system settings.
3. Disarm the system.
4. Program the Napco system using a DEALER CODE.
5. Exit dealer programming.
6. Power down the panel
7. Set the IGM panel selector switch to DSC/OTHER.
8. Power up the Napco panel. The IGM will automatically program it. make sure all partitions
are disarmed and dealer programming has been exited.
• Programming starts as soon as a connection is made to the interactive server. Once the
connection is made programming willl last roughly 1 minute.
• IGM will read Access Code 1, Reporting Code Conguration.
9. The keypad(s) should display SYSTEM READY.
10. Installation is complete.
Napco Panel
Panel Programming
• Program zone reporting codes. Programming location 61.
• Note: The following zone types will be treated as 24-hour zones: (1) Fire, (2) Panic, (4)
Hold- Up (7) Gas Alarm, (8) Heat Alarm, (B) 24-hour alarm
• Verify the Dealer Code entered on the online portal matches the code in the panel.
• Disable telco reporting for zones 1-8.
IGM

Texecom Programming
Not yet supported, coming soon.

Operation
Events are reported to both the monitoring receiver and the interactive server. All events use
Contact ID reporting codes.
Events reported by default
• Alarms
• Alarm cancels
• Openings
• Closings
• System Low Battery
• System Low Battery Restoral
• AC Power Fail (delayed by some panels)
• AC Power Restoral (delayed by some panels)
Honeywell Vista panels can enable additional event reporting by using system programming.
Remote control of the system can be done through the interactive services platform.
Arming/Disarm control and status apply only to partition 1.
Z-Wave devices can be controlled using the interactive services platform.
Factory default button will reset the IGM if held for 5 seconds, and if held for approximately 10
seconds will factory default the IGM.
• LED ashes twice when the IGM is factory defaulted.
Cellular LED indicators
LED Indication
Power
(Green)
Flashing off once every second - Primary Mode
Flashing off once every three seconds - Backup Mode
Cellular
(Red) ON - Registered with the local cellular network
CS
(Red)
ON - Connected to central station
Blinking - Problem detecting panel type
Platform
(Yellow)
ON - Connected to panel and interactive server
Blinking - Problem communicating to the panel
Cellular signal bar LEDs indicate the quality of the cellular connection. A minimum of two signal
bar LEDs is recommended.
Number of
Signal Bar LEDs
Lit
Cellular Signal Strength
0Bad (0 to 14)
1Marginal (15 to 19)
2Acceptable (20 to 24)
3Good (25 to 30)
4Best (30+)

Troubleshooting
Symptom Troubleshooting Steps
Platform LED
Blinking
General
1. Incorrect wiring
2. Incorrect panel switch position
3. Unsupported panel version
4. Unsupported panel model
5. Panel is in Installer Program Mode
Honeywell Vista
1. AUI not enabled
2. AUI used for some other function
3. LRR not enabled
4. Another LRR or IP/GSM device connected to panel bus
Interlogix Concord 4
1. Module not enrolled into the Concord Bus (perform another
bus scan)
2. Another Automation device is enrolled on the Concord Bus
NX
1. Some NX panels limit the number of non-keypad devices
they support. Be sure that the panel you are connecting the
IGM to does not have more than the number of support
devices connected. (i.e. some NX-4 panels only support 1
module in addition to keypads so they cannot support both an
IGM and a wireless receiver.
Symptom Troubleshooting Steps
CS Light Blinking
1. Verify the panel selection switch location
2. Verify wiring
3. Verify the panel is supported by the gateway
(both panel type and version)
CS Light Off
Ensure an account has been created and activate at the central
station or monitoring station.
If registration information changes after the IGM is powered up,
perform a factory default.
Both Lights Off
Ensure an account has been created and that it is active/Live.
If registration information changes after the IGM is powered up,
perform a factory default.
Supervisory
Trouble
Information
Honeywell- LRR Fault/bF error - Verify panel is 4.0 or later.

Troubleshooting
Cellular communication problems can be solved in many ways:
• Make sure antennas are securely snapped into the circuit board
• Reposition the unit (move or rotate)
• Move the unit higher in the building
• Move the unit away from metal objects (appliances, ducts)
• Move the unit closer to a window
• Move to one of the below higher performance antenna options
Antenna Options
Internal antenna - RE038
Good Performance
Offers a compact solution
Wall drop antenna - RE036 and RE036-0
Better performance
Antenna can be hidden in the wall
Cellular performance is improved by replacing just antenna 1 although both antennas
can be wall drop antennas.

Side mount antenna - RE039
Best performance
Offers optimal cellular performance
Cellular performance can be improved by replacing just antenna 1 although both
antennas can be side mount antennas.
• Pull up gently on the antenna’s connector to release it from the cellular module.

This Page Intentionally Left Blank

47-0038-00 • RevB • 2018-04-02
Tech Support Line • (888) 88-ALULA • [phone]
alula.net
WARRANTY
Alula will replace non-portable products that are defective in their
rst ve (5) years and portable products that are defective in their
rst two (2) years.
FCC NOTICE
This device complies with Part 15 of the FCC rules. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference that may be received,
including interference that may cause undesired operation.
Changes or modications not expressly approved by Alula could
void the user’s authority to operate this equipment.
RF Exposure:
To satisfy FCC RF Exposure requirements for mobile and base
station transmission devices, a separation distance of 20 cm or
more should be maintained between the antenna of this device
and persons during operation. To ensure compliance, operation at
closer than this distance is not recommended.
TRADEMARKS
ALULA IS A TRADEMARK OWNED BY ALULA HOLDINGS, LLC.
“GE”, “INTERLOGIX”, “HONEYWELL”, “DSC”, “2GIG”, “QOLSYS”
AND, “NAPCO” ARE TRADEMARKS OWNED BY GENERAL ELEC-
TRIC COMPANY, UNITED TECHNOLOGIES ELECTRONIC CON-
TROLS INC., HONEYWELL INTERNATIONAL INC., TYCO SAFETY
PRODUCTS CANADA LTD, NORTEK SECURITY & CONTROL LLC,
TYCO SAFETY PRODUCTS CANADA LTD, NAPCO SECURITY TECH-
NOLOGIES, INC., AND RESPECTIVELY.
ALULA PRODUCTS WILL FUNCTION WITH ONE OF EITHER
INTERLOGIX (FORMERLY GE), HONEYWELL, DSC, 2GIG , QOLSYS
OR NAPCO SYSTEMS. HOWEVER, NO ALULA PRODUCT IS PRO-
DUCED BY, ENDORSED BY, NOR IS OFFICIALLY ASSOCIATED WITH
INTERLOGIX (FORMERLY GE), HONEYWELL, DSC, 2GIG, QOLSYS
OR NAPCO. ALULA RECOMMENDS VERIFYING PROPER ENROLL-
MENT AND OPERATION, PER CONTROL PANEL INSTALLATION
INSTRUCTIONS, AT INSTALLATION.
Physical
Housing Dimensions
Weight
Mounting Fastener
Reported Indications
Current Draw
8.5 x 5.0 x 1.3 inches
10.0 ounces
#4 or #6 (not provided)
Cover Tamper, Wall Tamper
200mA (Nominal)
Environmental
Operating Temperature
Maximum Humidity
32°F to 120°F
85% non-condensing relative humidity
Panel Compatibility
Honeywell
DSC
Caddx
Interlogix
Napco
Paradox
Texecom
Vista 15P, Vista 20P
PC580 (Power 432), PC1555 (Power 632) ,
PC1555MX (Power 632), PC5010 (Power 832),
C5020 (Power 864) , PC5015 (Power 832), PC1616, PC1832,
PC1864
All NX series panels
Concord 4
GEM P800, GEM P801, GEM P816 GEM P1632
MG5050
None yet
Models
RE929X-00-01
RE929X-01-01
Flex LTE IGM
Flex LTE IGM with Zwave
Certication
RE929X FCC, Verizon
Specications
Specications subject to change without notice