American Gas Log WC-181 User manual

Installation
Instructions
Check with your local building code agency before you begin installation to ensure compliance with local codes, including
the need for permits and follow-up inspections. If you encounter any problems regarding code approvals, or if you need
clarification of any of the instructions contained here, contact the Technical Services Dept., American Gas Logs, LLC
phone [phone] or 1.919.331.0079.
DO NOT DISCARD THIS MANUAL
CAUTION
• Important operating
and maintenance
instructions included.
• Leave this manual with
party responsible for
use and operation.
• Read, understand
and follow these
instructions for safe
installation and
operation.
DO NOT
DISCARD
If the information in these instruc-
tions is not followed exactly, a
fire may result causing property
damage, personal injury, or death.
• Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of
this or any other appliance.
• What to do if you smell gas:
- Do not try to light any appliance.
- Do not touch any electrical switch. Do not
use any phone in your building.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or
the gas supplier.
WARNING
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
WARNING
• Keep children away.
• CAREFULLY SUPERVISE children in same room as
appliance.
• Alert children and adults to hazards of high
temperatures.
• Keep clothing, furniture, draperies and other
combustibles away.
Glass and other surfaces are hot during
operation and cool down.
Installation and service of this
appliance should be performed by
qualified personnel. American Gas
Log, LLC suggests NFI certified or
factory-trained professionals, or
technicians super-
vised by an NFI
certified profes-
sional.
In the Commonwealth of Massachusetts:
• This appliance must be installed by a licensed plumber
or gas fitter.
• The chimney flue damper, when used with gas logs, will
be welded open or completely removed.
• A CO detector shall be installed in the room where the
appliance is installed.
AMERICAN GAS LOG, LLC
Burner/Hearth Kits
Models:
WC-181,241,301
WC-181,241,301 W/ Double burner
RCV101,RCV202,ACC26N,ACC26P
PSS101RR, PSS202RR
PSS101, LP202

American Gas Log, LLC • IM-140 • Rev C 06/2019
2
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
Congratulations on selecting a gas log set—an elegant and
clean alternative to burning wood. American Gas Log, LLC
gas log set you have selected is designed to provide the
utmost in safety, reliability, and efficiency.
As the owner of this new gas log set, you’ll want to read
and carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future reference.
We suggest you keep it with your other important documents
and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control sys-
tems.
Your new gas log set will give you years of durable use and
trouble-free enjoyment. Welcome to American Gas Log, LLC
family of appliance products!
Listing Label Information/Location
The model information regarding your specific gas log set can be found on the rating plate.
Congratulations
Homeowner Reference Information
Model Name: Date purchased/installed:
Serial Number: Location on appliance:
Dealership purchased from: Dealer phone:
Notes:
We recommend that you record the following pertinent
information about your gas log set:
Product WC18NG WC18LP WC24NG WC24LP WC30NG WC30LP
Inlet BTU Nat. 74,000 64,000 84,000
LP 40,000 40,000 60,000
Manifold Pressure
IN. WC
Nat. 3.5” 3.5”: 3.5”
LP 11.0” 11.0” 11.0”
Max. Inlet Pressure
IN. WC
Nat. 10.0” 10” 10”
LP 13.0” 13.0” 13.0”
Min. Inlet Pressure
IN. WC
Nat. 3.5” 3.5” 3.5”
LP 11.0” 11.0” 11.0”
Orifice Size
In.
Nat. (#26) (#20) (#16)
LP (#47) (#47) (#42)
Minimum Fireplace
Opening Size
in.
Front 28” 28” 34” 34” 42 “ 42 “
Rear 16” 16” 18” 18 “ 24 “ 24”
Depth 14” 14” 16” 16” 16 “ 16”
Height 16” 16” 18” 18” 20 “ 20”
Min. Vent Opening in
Square in.
39” 39” 48” 48” 58” 58”
Table 1

American Gas Log, LLC • IM-140 • Rev C 06/2019 3
1 Listing and Code Approvals
A. Appliance Certification
The Burner/Hearth Kits have been tested and listed in the
U.S. in accordance with ANSI Z21.60-2017 (Gas Log Set).
In Canada the Gas Log Hearth Kits have been tested and
approved in accordance with CSA 2.26b-2017. They have
been listed by PFS Test Labs for installation and operation
in the United States and Canada as described in these
Installation and Operating Instructions. All components are
UL, OMNI, or CSA safety certified.
Check with your local building code agency prior to installing
this appliance to ensure compliance with local codes,
including the need for permits and follow-up inspections.
In the absence of local codes, comply with the National
Fuel Gas Code, ANSI Z223.1-Latest Edition in the U.S.;
in Canada, the CAN/CSA B149 Installation Codes. If any
assistance is required during installation, please contact
your local dealer or call the Technical Services Department
at 919.331.0078 or 919.331.0079.
Improper installation, adjustment, alteration, service
or maintenance can cause injury or property damage.
Refer to the owner’s information manual provided with
this appliance. For assistance or additional information
consult a qualified installer, service agency or the gas
supplier.
WARNING
Fire Risk
Exhaust Fumes Risk
• Do NOT use this appliance as a “vent-free
heater.
The flue must be permanently open. Refer
to Table 1.
WARNING
2 Getting Started
A. Size of Firebox
See Table 1 on page 2.
B. Tools and Supplies Needed
Tools and supplies normally required for installation:
Pliers
Phillips screwdriver
Tape measure
Crescent wrenches
Gas shutoff valve
Non-corrosive leak check solution
3/4 in. wrench, 7/16 in. wrench
C. Negative Pressure
Negative pressure results from the imbalance of air avail-
able for the fireplace to operate properly. Causes for this
imbalance include:
• Exhaust fans (kitchen, bath, etc.).
• Range hoods.
• Combustion air requirements for furnaces, water heaters
and other combustion appliances.
• Clothes dryers.
• Location of return-air vents to furnace or air
conditioning.
• Imbalances of the HVAC air handling system.
• Upper level air leaks: recessed lighting, attic hatch
opening, duct leaks.
D. Inspect the Appliance and Components
• Remove the contents from the carton. Attached to the
burner are tags identifying the manufacturer name, serial
number, model number (including gas log size), BTU
ratings, gas type, etc.
• Review the attached tags before proceeding. Ensure
that all minimum fireplace dimension requirements are
achieved using Table 1 on pg 3. Ensure the gas type
provided in the fireplace coincide with the gas type marked
on the tag.
Figure 2.1 Measure Firebox
Sharp Edges
• Wear protective gloves
and safety glasses during
installation.
CAUTION

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Asphyxiation Risk
This appliance produces carbon monoxide
(CO).
• The free opening areas (in square inches)
of the chimney damper as shown in the
tables must be met.
• User must make sure damper is locked
open.
• The installer is responsible to ensure
proper ventilation of flue gases before
appliance is used.
Fire needs to draft properly for safe
operation.
WARNING
American Gas Log, LLC disclaims any
responsibility for, and the warranty will be
voided by, the following actions:
• Installation and use of any damaged appliance or
vent system component.
• Modification of the appliance or vent system.
• Installation other than as instructed by American Gas
Log, LLC.
• Improper positioning of the gas logs or the glass
door.
• Installation and/or use of any component part not
approved by American Gas Log, LLC.
Any such action may cause a fire hazard.
WARNING
E. Components of the Gas Hearth Kit
The Fireside Burner/Hearth Kit consists of the following:
• Burner/Pan Assembly
• Grate Assembly
• Glowing Embers
• Sand (NG only)
• Vermiculite (LP only)
• Lava Rock
• Damper Stop
• Log Set (Packaged seperately)
Keep appliance dry.
• Mold or rust may cause
odors.
• Water may damage controls.
WARNING
Do NOT use this appliance if any part has been under
water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of the
control system and any gas control which has been
under water.
WARNING
Inspect appliance and components for
damage. Damaged parts may impair safe
operation.
• Do NOT install damaged components.
• Do NOT install incomplete components.
• Do NOT install substitute components.
Report damaged parts to dealer.
WARNING
Shock Risk
Fire Risk
Use ONLY optional accessories approved
for this appliance.
• Using non-listed accessories voids
warranty.
• Using non-listed accessories may result
in a safety hazard.
• Only American Gas Log, LLC approved
accessories may be used safely.
WARNING
3 Appliance Preparation
Note: Have the gas supply line installed in accordance
with local building codes, if any. If not, follow ANSI 223.1.
Installation should be done by a qualified installer approved
and/or licensed as required by the locality. (In the Common-
wealth of Massachusetts installation must be performed by
a licensed plumber or gas fitter.)
A. Gas Supply Connection
A 3/8 in. flared fitting has been installed on the gas valve
inlet at the factory. Ensure fittings are of the appropriate size
and type on the gas line connection. If the tubing has to be
cut to length be sure to use the proper cutting and flaring
tool. Also, be careful not to crimp the tubing while bending. If
the tubing becomes crimped, do not use for installation.

American Gas Log, LLC • IM-140 • Rev C 06/2019 5
Fire Risk
Explosion Risk
Verify inlet pressures.
• High pressure may cause overfire
condition.
• Low pressure may cause explosion.
Install regulator upstream of valve if line
pressure is greater than 1/2 psig.
WARNING
WARNING
Fire Risk
Explosion Risk
• Gas build-up during line purge may
ignite.
• Purge should be performed by qualified
technician.
• Ensure adequate ventilation.
• Ensure there are no ignition sources such
as sparks or open flames.
Fire Risk
Explosion Risk
High pressure will damage valve.
• Disconnect gas supply piping BEFORE
pressure testing gas line at test pressures
above 1/2 psig.
• Close the manual shutoff valve BEFORE
pressure testing gas line at test pressures
equal to or less than 1/2 psig.
WARNING
• Remove black cap from left side.
• Remove two pilot head screws.
• Remove two pilot bracket screws.
• Detach thermocouple and pilot from control valve.
• Remove the control valve from right side of burner
pan and replace on the left. The control valve will
be upside down.
NOTE:
• Reinstall black cap removed from the left side of
burner to the right side of the burner.
• Reinstall pilot bracket on left side of burner.
• Reinstall pilot assembly to pilot bracket.
• Reattach pilot tube and thermocouple to valve.
• Install valve shield.
B. Convert to left side gas piping
Note: A listed (and Commonwealth of Massachusetts
approved) 1/2 in. (13 mm) T-handle manual shut-off valve
and flexible gas connector are connected to the 1/2 in.
(13 mm) control valve inlet.
• If substituting for these components, please consult
local codes for compliance.
Note: An individual manual shutoff valve (not supplied) is
required when installing this appliance. The manual shutoff
valve must be located in an easily accessible area, no more
than 6 feet from the appliance.
Joint compound ot Teflon tape must be used on all threaded
male connections to ensure a tight seal.
Fire Risk
Explosion Risk
Personal Injury Risk
An explosion could occur if a connection is
made directly to an unregulated propane (LP)
tank.
WARNING
WARNING
Gas Leak Risk
• Support control when attaching pipe to
prevent bending gas line.
Joint compound ot Teflon tape must be used on all threaded
male connections to ensure a tight seal.

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C. Gas Pressure
Proper input pressures are required for optimum appliance
performance. Gas line sizing requirements need to be made
following NFPA51.
WARNING
CHECK FOR GAS LEAKS
Fire Risk
Explosion Risk
Asphyxiation Risk
• Check all fittings and connections.
• Do not use open flame.
• After the gas line installation is complete,
all connections must be tightened and
checked for leaks with a commercially
available, non-corrosive leak check
solution. Be sure to rinse off all leak check
solution following testing.
Fittings and connections may have loosened
during shipping and handling.
WARNING
Fire Risk
Explosion Risk
Do NOT change the valve settings.
• This valve has been preset at the
factory.
• Changing valve settings may result in fire
hazard or bodily injury.
Shock Risk
Explosion Risk
Do NOT wire 110V to valve.
WARNING
• Gas Supply Pressure: Minimum inlet gas supply pressure
must be 4.5 in. W.C. for natural gas or 11 in. W.C. for LP
gas for the purpose of input adjustment. Maximum inlet
gas pressure must not exceed 7.0 in. W.C. for natural
gas or 13 in. W.C. for LP gas. The gas line supplying the
appliance must be sufficient size to furnish the appropriate
supply pressure to the appliance while operating in the
“High” setting. (Minimum line ID of 1/2 in. required if the
line is longer than 20 ft.
• Gas Line Pressure Test: Perform pressure test according
to state and local code (if pressure exceeds 1/2 in. psi [3.5
kPa]) before appliance is connected. Be sure to release
air pressure from the gas line before connection is made
to the appliance. Excessive pressure will damage the gas
control and may cause a gas leak.
• Gas Leak Test: Make sure the gas connections are tight.
Turn on the gas and coat each joint with a non-corrosive
gas leak check solution. Air bubbles will form indicating
any leaks. DO NOT USE A FLAME OR ANY TYPE OF
IGNITION SOURCE TO CHECK FOR LEAKS. All leaks
High Altitude Derate
In the USA, input BTU shall be derated 4% (one orifice size)
per 1000 feet for altitudes above 2000 feet. In Canada, input
BTU shall be derated 10% (two orifice sizes) at altitudes
from 2000-4500 feet.
• Prevent accidental appliance operation when not
attended.
• Unplug or remove batteries from remote control if
absent or if appliance will not be used for an extended
period of time.
• Property damage possible from elevated
temperatures.
CAUTION
4 Installation Instructions
A. Install the Damper Stop
• Open the damper to the fully open position and secure it
open with the stop as shown in Figure 4.1.
• If the damper stop doesn’t fit your application, use a
permanent means that will keep the damper open at
least to the minimum vent opening as outlined in Table 1,
Section 1.B.
Figure 4.1 Damper Operation
Damper
Stop Clamp
Damper
must be corrected before proceeding with installation.
• The appliance must only be installed in a solid-fuel burning
fireplace with the flue damper clamped open.
• The minimum permanent free opening (in square inches)
that must be provided by the fireplace chimney or damper
to vent the flue gases is provided in Table 1. If the free
opening is smaller than the specified area, do not use this
appliance.
• The damper must be removed or fixed in a manner in
which will secure it open. Some jurisdictions require the
damper to be removed or permanently welded fully open.
Check with state and local codes.
• Be sure that the chimney is completely unobstructed to
ensure proper ventilation of flue gases including carbon
monoxide (CO). CO (a poisonous gas) is tasteless,
odorless, colorless and undetectable without proper
equipment.

American Gas Log, LLC • IM-140 • Rev C 06/2019 7
B. Install the Burner/Pan Assembly
The burner/pan assembly is shipped ready for right-hand
gas connection. See Section 3.B. for left-hand connection.
• Remove the existing cap or gas jet assembly from the
gas stub in your fireplace. Clean the threads using a wire
brush or steel wool. Apply Teflon tape or joint compound
to the steel fitting and attach the provided brass adapter
to the stub.
• Place the burner/pan assembly in the fireplace. The pan
should be centered both front to back and side to side.
• Bend the provided gas connector to facilitate its installation
between the burner and the gas stub.
• Attach one end of the gas connector to the brass elbow
or safety pilot fitting. Attach the other end to the brass
adapter at the gas tube.
E. Place Sand/Vermiculite, Rockwool
• Pour the sand (NG models) or vermiculite (LP models)
into the burner pan. Sand or vermiculite should follow the
slope of pan, covering it and the burner tube completely.
Note: Use caution so vermiculite does not get into the air
mixer on LP models.
• Allow the sand or vermiculite to spill out the front of the
pan and over the sides onto the fireplace floor.
Important: Cover the pilot assembly to protect it before
installing the sand or vermiculite.
• Lightly place dime-sized pieces of rockwool evenly on top
of the sand or vermiculite.
• Inspect the pilot burner to ensure it is clear of any
rock wool.
D. Install the Grate
• The grate should be centered over the burner pan, side
to side. If the grate sits toward the front of the burner pan,
the flames will be larger coming through the logs. If the
grate sits toward the back of the burner pan, the ember
bed will be more prominent. Once the grate is in place
attached the Stabilizer Brackets that holed the pan and
grate in place. Refer to Figure 4.2 & 4.3.
Figure 4.2. Center Grate Over Burner Pan
Stabilizer Brackets, Screws and Nuts
Figure 4.3. Attach stabilizer brackets to the grate. Do not
attach to the first bar from the right, near the
controls .
Recommended placement for the brackets
Use Sand for Natural Gas Only
Use Vermiculite for Propane Only
Note: For best results, do not pack down the rock wool.
The placement of rock wool can have an effect on flame
pattern and may need to be adjusted to achieve a desired
appearance.
• The gas burns at the point of the least resistance. In
case of an uneven flame pattern it may be necessary to
adjust the materials in the pans (using an object such as
a screwdriver) to achieve the desired effect.

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Fire Risk
Explosion Risk
Personal Injury Risk
Failure to position the parts in accordance
with the diagrams provided with the log
packages or failure to use only parts
approved with this appliance may result in
property damage or personal injury.
WARNING
F. Install the Logs
Note: If your log set is the burnt-out type, place the rock
wool in the center of the logs to give a glowing ember
effect.
G. Adjust the Pilot Flame
The pilot flame should be a soft blue color and should sur-
round the last 1/2 in. of the thermocouple tip. The pilot ad-
justment screw is located on pilot valve beside control knob.
Refer to Figure 4.3. If pilot flame must be adjusted, use a
standard slotted screwdriver to turn screw clockwise to re-
duce flame or counterclockwise to increase flame.
• Install the logs using the installation instructions included
with them.
• Light the burner as outlined in the operating section. Allow
the flame pattern to stabilize. If you are satisfied with the
flame pattern go to the next step. If you want more or less
flame around the front log, turn off the gas and move the
grate backward or forward.
• Once you are satisfied, turn on the gas and go on to the
next step.
• Arrange the top logs as shown in your log set up
instructions. Light the burner as outlined in the operating
instructions and allow the flame to stabilize.
• Spread the lava rock around the outside of the burner
pan on the floor of the fireplace. If possible, cover the gas
connector with the cinders. DO NOT cover any part of the
pilot assembly.
Figure 4.3 Pilot Adjustment Screw
G. Inspect the Venting System
The fireplace venting system is designed and constructed to
develop a positive flow adequate to remove flue gases to the
outside atmosphere. See fireplace installation instructions.
A spillage test must be made before the installed
appliance is left with the consumer
•Close all doors and windows in the home.
•Light the log set.
•After three minutes, test with a smoke match, smoke
candle, stick incense or cigarette one inch below the top of
the opening (lintel) moving across the full width. If spillage
(smoke drawn into the room) occurs, it will most likely be
near the top, outside corners.
Possible Cures if Spilling Occurs
•The damper should be fully open.
• The fireplace opening needs to be reduced by adding a
drop panel across the top under the lintel.
• The air supply from outdoors needs to be increased. Open
the outside air kit if the appliance is so equipped, or crack
open a door or window.
•If necessary, seek expert advice. Do not operate this
appliance.
Cleaning
Periodic examination and cleaning of the venting system
of the fireplace should be done before initial use and at
least annually by a qualified agency.
Fire Risk
Explosion Risk
Inspect external vent cap regularly.
• Ensure no debris blocks cap.
• Combustible materials blocking cap may
ignite.
• Restricted air flow affects burner
operation.
WARNING
B. Glass Doors
If your fireplace is equipped with glass doors:
• Glass doors should be in fully open position when
appliance is operating.
• Operating in the closed position will block the radiant
heat output and may cause incomplete combustion of
the gas and will cause the gas valve to overheat and be
damaged.
Fire Risk
Explosion Risk
Do not close the glass doors during appliance
operation.
• Could cause incomplete combustion of
the gas.
WARNING
• Glass doors may be closed when the hearth kit is not being
used.
Explosion Risk
• Follow rockwool placement instructions
in this manual.
• Replace rockwool material annually.
Improperly placed rockwool interferes with
proper burner operation.
WARNING

American Gas Log, LLC • IM-140 • Rev C 06/2019 9
C. Important Safeguards
• Other Fuels
- Although your gas log set is very realistic in appearance,
it is not a real woodburning fire and must not be used
for burning any fuel other than natural or propane
gas.
- To avoid irreparable damage to the appliance and/or
personal injury, wood, matches, paper, garbage or any
other material must not be placed or thrown on top of
the logs.
• Appliance Safety
-To avoid personal injury, do not touch hot surfaces
when the appliance is operating.
-Always ensure that the fireplace screen is closed when
the appliance is operating.
- Close supervision is necessary when the appliance is
being used near children.
• Do not remove any of the attached metal plates, which
contain important safety and operating information.
• Keep the appliance area clear and free of all combustible
materials, gasoline and other flammable vapors and
liquids.
• A qualified service technician must perform installation
and repair. The appliance should be inspected and cleaned
annually by a qualified service technician. More frequent
cleaning may be required due to excessive lint, dust, pet
hair, etc. It is imperative that the control compartments,
burners and air passageways are unobstructed during
operation.
- Review proper placement of logs, rockwool, lava rock,
sand or vermiculite.
- Check the wiring.
- Ensure there are no gas leaks.
- Ensure the flow of combustion and ventilation air is not
obstructed (front grilles and vent caps).
• Before installing into a solid fuel burning fireplace, the
chimney and firebox should be inspected and cleaned to
remove soot, creosote, ashes, paint, bird nests etc.
• Annual examination of the chimney must be performed
by a qualified agency to ensure proper ventilation of flue
gases created by this appliance.
• Have the chimney and adjacent structure inspected and
cleaned by qualified professionals. American Gas Log,
LLC recommends that NFI certified professionals, or
technicians under the direction of certified professionals,
conduct a minimum of an NFPA 211 Level 2 inspection
of the chimney.
• Replace component parts of the chimney and fireplace as
specified by the professionals.
• Ensure all joints are properly engaged and the chimmney
is properly secured.
• Do not allow fans to blow directly into the fireplace. Avoid
any drafts that alter burner flame pattern.
• Do not use a blower insert, heat exchanger insert or other
accessories not approved for use with this appliance.
Solid fuels shall not be burned in a fireplace where a
decorative appliance is installed.
• If glass doors are present, the glass doors must be fully
opened while appliance is in operation.
Fire Risk
High Temperatures
Keep combustible household items away
from appliance.
Do NOT obstruct combustion and ventilation
air.
• Do NOT place combustible items on top
of or in front of appliance.
• Keep furniture, draperies away from
appliance.
WARNING
6 Maintaining and Servicing
A. Servicing Your Appliance
Risk of injury or property damage
Before servicing:
• Turn off gas.
• Turn off electricity to appliance.
• Disable remote control, if one is present.
• Ensure appliance is completely cooled.
After Servicing:
• Replace any screen or barrier that was removed.
• Reseal and reinstall any venting removed for
servicing.
WARNING
• Repair and replacement work should be done by a
qualified service technician.
• Always shut off the gas supply and make sure the appliance
is cool before beginning any service operation.
• Always check for gas leaks after servicing.
• Always check for proper venting.

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10
B. Cleaning Your Appliance
Your gas logs require little care. Keep the burner assembly,
logs and burner area surrounding the logs clean by
vacuuming or brushing with a dry paint brush at least twice
a year.
• The logs become fragile after burning. Take care in
handling.
• Always turn off the gas to the pilot before cleaning. For
relighting, refer to lighting instructions located Section 5
of these instructions.
• Always keep the appliance clear and free from combustible
materials, gasoline, and other flammable vapors and
liquids.
• Never obstruct the flow of combustion and ventilation air.
Keep the front of the appliance clear of all obstacles and
materials.
• Leave clearance of at least 36 in. from the front of the
fireplace.
• The air shutter should not be blocked.
• Logs can get very hot. Handle only when they are
cool.
CAUTION
C. Annual Inspection
Annual inspection by qualified technician
recommended.
Check:
• Condition of doors, surrounds and fronts.
• Obstructions of combustion and ventilation
air.
• Condition of logs.
• Condition of firebox.
• Gas connections and fittings.
• Obstructions of termination cap.
Clean:
• Glass.
• Logs.
• Burner, burner ports.
Risk of:
•Fire
• Delayed ignition or explosion
• Exposure to combustion fumes
• Odors
D. Troubleshooting
With proper installation and maintenance, your new decorative gas appliance should provide years of trouble-free service.
If you do experience a problem, refer to the troubleshooting guide below. This guide will assist you or a qualified service
technician in the diagnosis of problems and the corrective action to be taken.
Symptoms Possible Causes Corrective Action
1. A match will not light the pilot. A. Main gas shutoff valve is closed 1. Make sure that the shutoff valve located on the incoming gas
line is open.
B. There is air in the gas line. 1. Light a match. Turn the valve knob to the “PILOT” position
and depress. Keep the match near the pilot burner until it
lights.
C. The valve knob is in the “OFF” position. 1. Turn the valve knob to the “PILOT” position and depress.
Keep the match near the pilot burner until it lights.
D. The pilot orifice is plugged, not allowing
gas to flow.
1. This repair requires tools and some degree of experience.
Call a qualified service technician.
E. There is no gas supply to the fireplace. 1. Check the plumbing to ensure the fireplace has been hooked
up the gas supply line.
2. The propane tank is empty.
2. The pilot lights, but will not
stay lit after carefully following
lighting instructions.
A. The thermocouple is too tight or too
loose.
1. The thermocouple must be attached to the valve finger-tight
plus a 1/8 turn with a wrench.
B. There is a weak pilot flame. 1. The pilot flame must engulf the thermocouple. Clean and/or
adjust the pilot for maximum flame impingement on the
thermocouple.
C. Defective thermocouple 1. Check the thermocouple with a millivolt meter as follows:
Disconnect the thermocouple from the valve and connect the
red lead of the meter to the silver end of the thermocouple.
Connect the black lead of the meter to the copper tubing
of the thermocouple. Light the pilot and keep the knob
depressed while taking readings. The meter readings should
be greater than 14 mV. If not, replace the thermocouple.
3. The pilot is on, but there is no
gas to the main burner; the
valve knob is on.
A. A blockage is preventing gas flow. 1. Inspect the burner orifice for obstruction. Call a qualified
service technician.
B. Defective valve. 1. Replace the gas valve. Call a qualified service technician.

American Gas Log, LLC • IM-140 • Rev C 06/2019 11
WARNING: IF THESE INSTRUCTIONS ARE NOT FOLLOWED EXACTLY, A FIRE OR
EXPLOSION MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR
LOSS OF LIFE.
A. This appliance has a pilot that must be lighted by hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance area for gas. Be sure to smell next to the floor
because some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
Do not try to light any appliance
Do not touch any electrical switch; do not use any phone in your building.
Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
If you cannot reach your gas supplier, call the fire department.
C. Use only your hand to push in or turn the gas control knob. Never use tools. If the knob will not push in
or turn by hand, do not try to repair it. Call a qualified service technician. Force or attempted repair may
result in fire or explosion.
D. Do not use this appliance if any part has been under water. Immediately call a qualified service
technician to inspect the appliance and to replace any part of the control system and any gas control that
has been underwater.
1. STOP! Read the safety information previously listed above.
2. Turn gas control knob clockwise 3to the off position.
3. Wait 5 minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP!
Follow “B” in the safety information above. If you do not smell gas, go on to next step.
4. Locate pilot (mounted on the right side of the top burner pan).
5. Turn control knob counterclockwise 4to the “PILOT” position.
6. Place a lit match at the pilot burner and simultaneously push in on the control knob. This should ignite the
pilot.
7. Once the pilot lights, continue to depress the control knob for 1 minute.
8. After 1 minute slowly release control knob and it will pop back out. Pilot should remain lit. If it goes out,
repeat steps 1 through 7.
If the knob does not pop out when released, stop immediately and call your service technician
or gas supplier. If the pilot will not stay lit after several tries, turn the gas control knob to the
“OFF” position and call your service technician or gas supplier.
9. Turn gas control knob counterclockwise 4to “ON”.
Turn gas control handle clockwise 3to “OFF” position. Do not force.
LIGHTING INSTRUCTIONS
FOR YOUR SAFETY READ BEFORE LIGHTING
TO TURN GAS OFF TO APPLIANCE
Control Knob
(shown in “pilot” position)
Lighting instructions for PSS101 or PSS202

American Gas Log, LLC • IM-140 • Rev C 06/2019
12
WARNING: IF THESE INSTRUCTIONS ARE NOT FOLLOWED EXACTLY, A FIRE OR
EXPLOSION MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR
LOSS OF LIFE.
A. This appliance has a pilot that must be lighted by hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance area for gas. Be sure to smell next to the floor
because some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
Do not try to light any appliance
Do not touch any electrical switch; do not use any phone in your building.
Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
If you cannot reach your gas supplier, call the fire department.
C. Use only your hand to push in or turn the gas control knob. Never use tools. If the knob will not push in
or turn by hand, do not try to repair it. Call a qualified service technician. Force or attempted repair may
result in fire or explosion.
D. Do not use this appliance if any part has been under water. Immediately call a qualified service
technician to inspect the appliance and to replace any part of the control system and any gas control that
has been underwater.
1. STOP! Read the safety information previously listed above.
2. Turn gas control knob clockwise 3to the off position.
3. Wait 5 minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP!
Follow “B” in the safety information above. If you do not smell gas, go on to next step.
4. Locate pilot (mounted on the right side of the top burner pan).
5. Turn control knob counterclockwise 4to the “PILOT” position.
6. Place a lit match at the pilot burner and simultaneously push in on the control knob. This should ignite the
pilot.
7. Once the pilot lights, continue to depress the control knob for 1 minute.
8. After 1 minute slowly release control knob and it will pop back out. Pilot should remain lit. If it goes out,
repeat steps 1 through 7.
If the knob does not pop out when released, stop immediately and call your service technician
or gas supplier. If the pilot will not stay lit after several tries, turn the gas control knob to the
“OFF” position and call your service technician or gas supplier.
9. Turn gas control knob counterclockwise 4to “ON”.
10. To connect the log switch; connect the wires red to red and black to black.
11. Activate the burner with the log switch.
Turn gas control handle clockwise 3to “OFF” position. Do not force.
LIGHTING INSTRUCTIONS
FOR YOUR SAFETY READ BEFORE LIGHTING
TO TURN GAS OFF TO
Control Knob
(shown in “pilot” position)
Lighting instructions for PSS101RR or PSS202RR

American Gas Log, LLC • IM-140 • Rev C 06/2019 13
WARNING: IF THESE INSTRUCTIONS ARE NOT FOLLOWED EXACTLY, A FIRE OR
EXPLOSION MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR
LOSS OF LIFE.
A. This appliance has a pilot that must be lighted by hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around the appliance area for gas. Be sure to smell next to the floor
because some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
Do not try to light any appliance
Do not touch any electrical switch; do not use any phone in your building.
Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
If you cannot reach your gas supplier, call the fire department.
C. Use only your hand to push in or turn the gas control knob. Never use tools. If the knob will not push in
or turn by hand, do not try to repair it. Call a qualified service technician. Force or attempted repair may
result in fire or explosion.
D. Do not use this appliance if any part has been under water. Immediately call a qualified service
technician to inspect the appliance and to replace any part of the control system and any gas control that
has been underwater.
1. STOP! Read the safety information previously listed above.
2. Turn gas control knob clockwise 3to the off position.
3. Wait 5 minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP!
Follow “B” in the safety information above. If you do not smell gas, go on to next step.
4. Locate pilot (mounted on the right side of the top burner pan).
5. Turn control knob counterclockwise 4to the “PILOT” position.
6. Place a lit match at the pilot burner and simultaneously push in on the control knob. This should ignite the
pilot.
7. Once the pilot lights, continue to depress the control knob for 1 minute.
8. After 1 minute slowly release control knob and it will pop back out. Pilot should remain lit. If it goes out,
repeat steps 1 through 7.
If the knob does not pop out when released, stop immediately and call your service technician
or gas supplier. If the pilot will not stay lit after several tries, turn the gas control knob to the
“OFF” position and call your service technician or gas supplier.
9. Turn gas control knob counterclockwise 4to “ON”.
10. Activate the burner with the supplied log switch or remote control.
11. To connect the log switch; connect the wires red to red and black to black.
12. Instructions are provide in the remote control box for connection and operation.
Turn gas control handle clockwise 3to “OFF” position. Do not force.
LIGHTING INSTRUCTIONS
FOR YOUR SAFETY READ BEFORE LIGHTING
TO TURN GAS OFF TO APPLIANCE
Control Knob
(shown in “pilot” position)
Lighting instructions for RCV101 or RCV202

American Gas Log, LLC • IM-140 • Rev C 06/2019
14
Service Parts
1 - Burner Pan Assembly
18”, 24”, 30”.
2 - Grate Assembly
18”, 24”, 30”.
UNIVERSAL BURNER
W/PSS101-S or LP202-S
3
4
5
6
7
8
910
11
1B - Double Burner Pan Assembly
18”, 24”, 30”.
12

American Gas Log, LLC • IM-140 • Rev C 06/2019 15
Service Parts
# Description of Part 18” 24” 30” Qty.
1 Burner Pan Assembly AGLBP14 AGLBP18 AGLBP24 1
1B Burner Pan Assy Double Burner AGLBP14DBL AGLBP18DBL AGLBP24DBL 1
2 Grate Assembly AG165 AG20 AG24 1
3 Valve AF1000 AF1000 AF1000 1
4 Pilot Assy - LP E61L503B1 E61L503B1 E61L503B1 1
4 Pilot Assy- Natural 09-1005 09-1005 09-1005 1
4 Thermocouple 07-1009 07-1009 07-1009 1
5 Orifice- LP AM-2- AM-2- AM-2- 1
5 Orifice- Natural BPO-2- BPO-2- BPO-2- 1
6 3/8” MFL X 3/8” MPT Union 01-1004 01-1004 01-1004 1
7 Connector, 3/8” F x 3/8” M Brass 07-1001 07-1001 07-1001 1
8 Damper Stop Clamp 10-1065 10-1065 10-1065 1
9 3/8” x 14” Black No Whistle Gas Line 10ANW-5858-14 10ANW-5858-14 10ANW-5858-14 1
10 Valve Heat Shield MT-805-VC MT-805-VC MT-805-VC 1
11 Adaptor, 3/8” Flare x 1/2” 46-6-8B 46-6-8B 46-6-8B 1
12 Stabilizer Brackets 10-1058A 10-1058-A 10-1058-A 2
Install Manual IM-140 IM-140 IM-140 1
Sand ACC15 ACC15 ACC15
Vermiculite ACC11 ACC11 ACC11
Glowing Embers ACC12 ACC12 ACC12
Lava Rock ACC10 ACC10 ACC10
UNIVERSAL BURNER
W/PSS101-S or LP202-S

American Gas Log, LLC • IM-140 • Rev C 06/2019
16
Service Parts
1 - Burner Pan Assembly
18”, 24”, 30”.
2 - Grate Assembly
18”, 24”, 30”,.
UNIVERSAL BURNER
PSS101RRN-S NG or PSS202RRP-S
3
4
5
6
7
8
9
10
11
12
13
1B - Double Burner Pan Assembly
18”, 24”, 30”.
14

American Gas Log, LLC • IM-140 • Rev C 06/2019 17
Service Parts
# Description of Part 18” 24” 30” Qty.
1 Burner Pan Assembly AGLBP14 AGLBP18 AGLBP24 1
1B Burner Pan Assy Double Burner AGLBP14DBL AGLBP18DBL AGLBP24DBL 1
2 Grate Assembly AG165 AG20 AG24 1
3 Valve AF1000 AF1000 AF1000 1
4 Pilot Assy - LP E61L503B1 E61L503B1 E61L503B1 1
4 Pilot Assy- Natural 09-1005 09-1005 09-1005 1
4 Thermocouple (Natural only) 07-1009 07-1009 07-1009 1
5 Orifice- LP AM-2- AM-2- AM-2- 1
5 Orifice- Natural BPO-2- BPO-2- BPO-2- 1
6 3/8” MFL X 3/8” MPT Union 01-1004 01-1004 01-1004 1
7 Connector, 3/8” F x 3/8” M Brass 07-1001 07-1001 07-1001 1
8 Damper Stop Clamp 10-1065 10-1065 10-1065 1
9 3/8” x 14” Black No Whistle Gas Line 10ANW-5858-14 10ANW-5858-14 10ANW-5858-14 1
10 Valve Heat Shield MT-805-VC MT-805-VC MT-805-VC 1
11 Adaptor, 3/8” Flare x 1/2” 46-6-8B 46-6-8B 46-6-8B 1
12 ON/OFF Solenoid A1000S A1000S A1000S 1
13 Switch Log (Kit) ACC59 ACC59 ACC59 1
14 Stabilizer Brackets 10-1058A 10-1058A 10-1058A 2
Install Manual IM-140 IM-140 IM-140 1
Sand ACC15 ACC15 ACC15
Vermiculite ACC11 ACC11 ACC11
Glowing Embers ACC12 ACC12 ACC12
Lava Rock ACC10 ACC10 ACC10
UNIVERSAL BURNER
PSS101RRN-S NG or PSS202RRP-S

American Gas Log, LLC • IM-140 • Rev C 06/2019
18
1 - Burner Pan Assembly
18”, 24”, 30”.
2 - Grate Assembly
18”, 24”, 30”.
UNIVERSAL BURNER
W/ RCV101N-S or RCV202P-S
or W/ACC26N-S or ACC26P-S
Remote & Reciever
Included with RCV101N-S
& RCV202P-S
*May be purchased as
an accessory with the
ACC26N-S & ACC26P-S
ACC26N-S OR ACC26P-S
LOG SWITCH INCLUDED
3
4
5
6
7
8
9
10
11
12
13
14
15
16
1B - Double Burner Pan Assembly
18”, 24”, 30”.
16

American Gas Log, LLC • IM-140 • Rev C 06/2019 19
Service Parts
# Description of Part 18” 24” 30” Qty.
1 Burner Pan Assembly AGLBP14 AGLBP18 AGLBP24 1
1B Burner Pan Assy Double Burner AGLBP14DBL AGLBP18DBL AGLBP24DBL 1
2 Grate Assembly AG165 AG20 AG24 1
3 Valve AF1000 AF1000 AF1000 1
4 Pilot Assy - LP E61L503B1 E61L503B1 E61L503B1 1
4 Pilot Assy- Natural 09-1005 09-1005 09-1005 1
4 Thermocouple 07-1009 07-1009 07-1009 1
5 Orifice- LP AM-2- AM-2- AM-2- 1
5 Orifice- Natural BPO-2- BPO-2- BPO-2- 1
6 3/8” MFL X 3/8” MPT Union 01-1004 01-1004 01-1004 1
7 Connector, 3/8” F x 3/8” M Brass 07-1001 07-1001 07-1001 1
8 Damper Stop Clamp 10-1065 10-1065 10-1065 1
9 Connector, 3/8” F x 3/8” M Brass 10ANW-5858-14 10ANW-5858-14 10ANW-5858-14 1
10 Valve Heat Shield MT-805-VC MT-805-VC MT-805-VC 1
11 Adaptor, 3/8” Flare x 1/2” 46-6-8B 46-6-8B 46-6-8B 1
12 Variable Flame Adjustable Motor 16-1602 16-1602 16-1602 1
13 Cover Log (with RCV units only) H-0586A H-0586A H-0586A 1
14
Remote & Reciver (with RCV units
only) 09-1008 09-1008 09-1008 1
15
Switch Log (Kit) (with ACC26 units
only) ACC59 ACC59 ACC59 1
16 Stabilizer Brackets 10-1058A 10-1058A 10-1058A 2
Install Manual IM-140 IM-140 IM-140 1
Sand ACC15 ACC15 ACC15
Vermiculite ACC11 ACC11 ACC11
Glowing Embers ACC12 ACC12 ACC12
Lava Rock ACC10 ACC10 ACC10
UNIVERSAL BURNER
W/ RCV101N-S or RCV202P-S
or W/ACC26N-S or ACC26P-S

American Gas Log, LLC • IM-140 • Rev C 06/2019
20
DECORATIVE GAS LOG LIMITED WARRANTY
American Gas Log, LLC. extends the following warranty for decorative gas log sets as described herein, while it is in its location or original installation.
Dealers and employees of American Gas Log, LLC., have no authority to make any warranty or authorize any remedies in addition to or inconsistent with
the terms of this Program. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
LIMITED WARRANTY. All refractory cement logs manufactured by American Gas Log, LLC., have a lifetime warranty against breakage due to heat to
the original owner in the original installation. All metal parts, including burners and grate assemblies are warranted for 5 years. All mechanical parts are
warranted for 1 year. All refractory cement logs manufactured by American Gas Log, LLC., have a lifetime warranty against breakage due to heat to
the original owner in the original installation. All metal parts, including burners and grate assemblies are warranted for 5 years. All mechanical parts are
warranted for 1 year.This Limited Warranty extends only to decorative gas log sets installed in the United States or Canada.
EXCLUSIONS AND QUALIFICATIONS. This Limited Warranty is subject to the following exclusions and qualifications: (1) This Limited Warranty does
not apply to, and American Gas Log,LLC., assumes no responsibility for, any damages that result due to the installation or operation of this decorative
gas log set not in accordance with both the installation instructions and operating instructions furnished. (2) The decorative gas log set must be subjected
to normal use as explained in the operating instructions and the listing agency identification label attached to the burner pan assembly. This decorative
gas log set is only intended to burn the fuel specified on the listing agency identification label. Use of any other fuel other than specified on the listing
agency identification label can create a life threatening situation and will void this limited warranty. (3) This Limited Warranty applies only if the decorative
gas log system has been installed in a vented fireplace that is suitable for burning wood. Adequate ventilation must be provided to allow proper drafting
of the fireplace chimney system. American Gas Log, LLC., assumes no responsibility for improper performance of the decorative gas log set caused by
inadequate draft due to environmental conditions (e.g. wind currents, downdrafts), tight-sealing construction of the structure, or mechanical devices (e.g.
air handling devices that include forced air furnaces and air conditioning units, exhaust fans and ventilating devices), any and all of which may cause
a negative pressure within the structure where the decorative gas log set is installed. (4) This Limited Warranty applies only to the components of the
Appliance manufactured by American Gas Log, LLC. American Gas Log, LLC expressly excludes from this Limited Warranty any liability hereunder for
defects or damage caused by the installation or use of any parts, devices or components that are not manufactured by American Gas Log, LLC. (5)As
part of this limited warranty no Labor costs will be paid by American Gas Log, LLC pursuant to this Limited Warranty must be approved in advance of the
performance of the work by American Gas Log, LLC and must not exceed the retail price of the replacement part. (6) This Limited Warranty will be voided
if the decorative gas log set is at any time removed or has been removed from the location in which it was originally installed. (7) Since building code
requirements vary greatly throughout the United States and Canada, users of this decorative gas log set should determine in advance whether there are
any building code restrictions on the installation and use of this product. American Gas Log, LLC makes no representation or warranty regarding building
code compliance and shall not be responsible for compliance therewith.
THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE
LIMITATION OF LIABILITY. IT IS EXPRESSLY AGREED AND UNDERSTOOD THAT AMERICAN GAS LOG, LLC.,
OBLIGATION AND PURCHASERS EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY, UNDER ANY OTHER
WARRANTY, EXPRESSED OR IMPLIED (INCLUDING MERCHANTABILITY AND FITNESS FOR PARTICULAR
PURPOSE), OR OTHERWISE, SHALL BE LIMITED TO THE REPLACEMENT OR REPAIR Of ONLY AMERICAN GAS
LOG, LLC., COMPONENTS AND OPTIONAL COMPONENTS AS SPECIFIED ABOVE. THE DURATION OF ANY
IMPLIED WARRANTY INCLUDING MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE APPLICABLE
TO THIS GAS APPLIANCE IS LIMITED TO THE DURATION OF THE FOREGOING WARRANTY. SOME STATES
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE WARRANTY
MAY NOT APPLY TO YOU. IN NO EVENT SHALL AMERICAN GAS LOG, LLC., BE RESPONSIBLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY DEFECTS IN THE DECORATIVE GAS LOG SET,
WHETHER SUCH DAMAGE OCCURS OR IS DISCOVERED BEFORE OR AFTER REPLACEMENT OR REPAIR, AND
WHETHER SUCH DAMAGE IS CAUSED BY AMERICAN GAS LOG, LLC., NEGLIGENCE. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
HOW TO OBTAIN SERVICE. To obtain service under this Program, you must:
1. Send written notice of the claimed condition to the Technical Service Department, American Gas Log, LLC. 3625 Benson Rd,
Angier, NC 27501
2. Provide proof of purchase to American Gas Log, LLC.
3. Provide American Gas Log, LLC reasonable opportunity to investigate the claim, including reasonable opportunity to inspect
the Fireplace prior to any repaid or replacement work and before the Fireplace has been removed from the place of original
installation.
4. Obtain American Gas Log, LLC consent to any warranty work before the work is done.