Appliance365 End User Warranty Conditions
The conditions below outline the prerequisites and scope of the warranty offered by Appliance 365
Limited (“we / us” to consumer end users of appliances supplied by or through us. Please note that
these conditions do not affect your statutory rights or the obligations of your retailer and your contract
with them.
We provide warranty cover for appliances supplied by or through us for a period of 12 months from the
date of delivery of the appliance to the initial end user subject always to the following conditions:
1. The appliance must be correctly installed and operated in accordance with its instructions and
only be used for normal domestic purposes. Warranty cover is available only to consumer end
users of the appliance; professional or commercial use of the appliance is not covered by this
warranty.
2. For the warranty to be valid you must register the warranty together with your details within 28 days
of delivery of the appliance to the initial end user. To register the warranty, please follow the
instructions on the form included in the document package accompanying your appliance.
3. In accordance with the conditions below (items 4 - 8 , defects affecting the appliance which are
clearly attributable to material and/or manufacturing faults will be rectified, provided they are
reported immediately after being identified and within 12 months of delivery of the appliance to
the initial end user.
4. To make a claim under this warranty please contact our customer service department using the
number provided in the appliance’s service manual, giving full details of the appliance concerned
(such as make, model and serial number and the defect in respect of which the claim is being
made. We reserve the right to inspect the appliance following notification of the alleged defect to
verify whether a warranty claim is valid in accordance with the terms and conditions of this
warranty. You must (wherever possible retain the appliance in the condition as when the defect
was reported until inspection has been carried out. If no defect is identified in the appliance upon
inspection a reasonable call out charge may be applied.
5. The warranty does not cover fragile items such as glass or cosmetic parts or consumable items such
as light-bulbs. Warranty liability will not be triggered by minor variances from nominal features
which are of no significance to the appliance's value or fitness for purpose, or damage caused by
the chemical or electrochemical effects of water and generally by exceptional environmental
conditions, inappropriate operating conditions, or the appliance having come into contact with
unsuitable materials. Likewise, no warranty liability will be accepted if the defects stem from
transport damage for which we are not responsible, improper installation and assembly, improper
use, poor maintenance or failure to follow operating or assembly instructions or any other
instructions or guidance in respect of the storage, use or operation of the appliance. Furthermore,
warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident or
negligence by the end user or any third party.
This warranty will not apply: -
