To contact Technical Support
North America: 888-221-9797; +1-203-303-6400 (worldwide)
RFOptics-support@arrisi.com
Europe: +31 20 311 2525
For additional technical support contact information, visit
http://www.arrisi.com/about_us/contact_us/tech_support/index.asp.
About this document
Feederline Equalizers Installation Instructions
Document Number: 539924-001 Revision B
©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be
reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation, or adaptation) without written permission from ARRIS
Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to
make changes in content from time to time without obligation on the part of ARRIS to
provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other
trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and the names of their products. ARRIS disclaims proprietary
interest in the marks and names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed,
including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose. ARRIS may make improvements or changes in the product(s)
described in this manual at any time.
If You Need Help
Help with your ARRIS product is available online and by phone:
Customer Care
■Contact us via the ARRIS CUSTOMERCARE 360 website
(www.arrisi.com/customercare360) to report non-critical Severity 4 issues. We will
answer your service request within one business day. You can also use the Customer
Care portal to update and close your support requests and add attachments, if
required, to your open tickets.
■Find technical documentation at
http://www1.arrisi.com/Video-Solutions/US-EN/Documentation-Center
Technical Support
Contact Technical Support when you need assistance with installed products.
The ARRIS TAC Call Center provides Customer support 24/7/365. A TAC agent will create your
case and escalate to the appropriate technical support team. Critical Severity 1 or 2 issues
will be warm transferred for immediate assistance.
Phone: 1-888-944-HELP (4357); + 1-215-323-2345 (worldwide)
Contact TAC via email to report non-critical Severity 3 or 4 issues. Contact the TAC by phone
at 1-888-944-4357 for Critical Severity 1 or 2 issues.