Assured Comfort Platform Series Specification sheet

AssuredComfortBed.com | 866.852.2337
3629 Reed Creek Dr. | Bassett, VA 24055 | [e-mail]
Assured Comfort®Beds
Beds
Assured Comfort
PRODUCT & USER GUIDE
HI-LOW ADJUSTABLE FOUNDATIONS

Table of Contents
1. Safety Information and Precautions
2. Bed Operation / Remote instructions
3. Maintenance Recommendations
4. Customer Service / Technical Support
5. Troubleshooting
6. Warranty information
7. Assembly Instruction QRCode
This guide is
available as a PDF.
Contact us at
866.852.2337 for
more information.
Intended Use
The Assured Comfort® Hi-Low
Adjustable Bed’s intended use is
outlined in this documentation.
• The Assured Comfort® Hi-Low Adjustable
Bed has an electrically controlled bed base.
It is operated by remote control. It is
designed for indoor use with interior
environmental conditions only.
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• This bed is NOT designed for hospital use
or to meet their corresponding hospital
safety standards.
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• Do not use with TENT TYPE oxygen therapy
equipment or use near explosive gases.
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• This system is intended to be assembled
and used by adults only. It is not designed
for children or animals.
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• The Assured Comfort® bed is not intended
to be used without a mattress.
• This bed uses a suitable mattress.
Mattresses should comply with the
non-flammability ratings outlined in the
Federal Register 16 CFR Part 1633. If you
do not use an Assured Comfort® mattress,
be sure your mattress is compatible with
articulating adjustable beds.
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• The recommended weight limit is tied to
the weight limit of the mattress and should
not exceed 500 lbs. The head and foot
sections are not designed to individually
support or lift this amount of weight.
-------------------------------------
• For optimal performance, consumers
should enter and exit the adjustable base
only when it is in flat (horizontal) position.
-------------------------------------
• Do not use remote to continuously move
parts of the bed up and down.
-------------------------------------
• Do not let children or animals climb under
the bed.
AssuredComfortBed.com | 866.852.2337
[e-mail]

Safety Information
• ATTENTION: Please read the following
information before using this product.
Failure to use a surge protection device
could compromise safety or cause product
malfunction and could void the electrical
portion of your warranty. Electrical surges
are by far the largest cause of problems
with electrical circuits. In order to help
protect your investment, in case of a power
surge or outage, use an electrical surge
protection device (not included).
-------------------------------------
• WARNING: Do not tamper with the control
box, acuators, base, motors, or remote
(except battery storage). Unauthorized
modifications will void the warranty.
-------------------------------------
• GROUNDING SAFETY: To reduce the risk
of electric shock, electrical fire, or faulty
operation of this product, your adjustable
bed may feature a polarized plug meant
to be used only with a grounded electrical
outlet. If this plug does not fit into your out-
let, contact a qualified electrician to install
a properly grounded outlet. Failure to use
a properly grounded outlet for this product
will compromise this important grounding
safety feature. The use of adapters is not
recommended unless the outlet is checked
by a qualified electrician to ensure the
proper grounding of the adapter.
-------------------------------------
• AFTER INSTALLATION: Immediately dispose
of all packing materials as it may pose a
smothering risk to small children and pets.
To avoid injury, it is not advised to allow
children and small pets to play on or under
the bed. Children should not operate the
bed base without adult supervision.
-------------------------------------
• REPAIR PROTOCOL: Discontinue the use
of the bed base and contact Assured Com-
fort® Beds for a qualified service agent or
help troubleshooting if bed is not working
properly, or the remote is not functioning.
• CONTINUOUS USE WARNING: The hi-low
lift acuators, located in the legs, or the
acuators that control the head and knee
elevation, are not designed for continuous
use of more than 2 minutes in an 18-minute
period, or approximately 10% duty cycle.
Any attempt to circumvent or exceed this
rating will shorten the life expectancy of the
product and may void the warranty.
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• WEIGHT DISTRIBUTION: The structure of
the foundation will support the recom-
mended 500 pound weight when distrib-
uted evenly across the bed. The head and
foot sections will not individually support
or lift this amount of weight. Do not sit on
the head or foot sections while in the raised
position, or during lift or lowering cycles.
-------------------------------------
• FCC COMPLIANCE: This device complies
with Part 15 of the FCC Rules for residential
use. Operation is subject to the follow-
ing conditions: (1) device may not cause
harmful interference, and (2) device must
accept any interference received, including
interference that may cause undesired
operation. Radio Frequency: 2.4 GHz.
-------------------------------------
• LUBRICATION AND CLEANING: Your hi-low
adjustable bed is designed to be mainte-
nance free. The lift motors are permanently
sealed and lubricated, no additional lubri-
cation is required. Do not apply any lubri-
cant to lift motor lead screws or any nylon
nuts or the base may inadvertently creep
downward from the elevated position.
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• CORDED REMOTE: Please keep remote
control cord away from the side assist rails
while moving the bed foundation up and
down to prevent pinching the cord.
-------------------------------------
• IN BED USE: During bed operation, make
sure your entire body is positioned within
the confines of the bed.


Platform Series Bed Operation

AssuredComfortBed.com | 866.852.2337
3629 Reed Creek Dr. | Bassett, VA 24055 | [e-mail]
The Assured Comfort®
Platform Series uses a
scissoring lift system
for raising and lowering
the bed. The foundation
goes up and down 10”.
To raise and lower the bed,
a scissor mechanism operates
by remote control. The head
section can elevate to 70°.
The knee section can elevate to 40°.
CLOSE UP of the scissor
mechanism as it lifts the
bed foundation of the
Platform Series.
foundation.
RESETTING THE REMOTE: Currently we have several
remote control configurations depending on the age
of the Assured Comfort® adjustable bed model.
Find out how to reset the current remotes in the
Troubleshooting section of this product guide.
NOTE: It is best to unplug and
replug the power cord before
resetting the remote. If you
have any difficulty, please call
us toll-free at 866-852-2337.
CORDEDCORDLESS
TOP: Raises and lowers
bed foundation a total
of 10 inches.
LEFT: Raises and lowers
head section up to
70 degrees.
RIGHT: Raises and
lowers knee section up
to 40 degrees.
TOP: Raises and
lowers head section
up to 70 degrees.
MIDDLE: Raises and
lowers knee section
up to 40 degrees.
BOTTOM: Raises and
lowers bed founda-
tion a total of
10 inches.

General Maintenance Checklist
 Check tightness of all frame fasteners for stability and safety.
Use provided Torx or Allen wrenches to hand tighten. Avoid power tools.
 Cleaning the various bed surfaces.
Vinyl: Use cloth towel with mild detergent. Rinse and clean up any streaks.
Wooden: Use mild detergent on microfiber towel. Gently wipe clean and dry.
Metal: Use mild detergent on cloth towel. Do not spray apply. Wipe clean and dry.
Fabric: Use a common spray fabric cleaner. Test your application beforehand.
 Cleaning the electrical components.
The electrical components should be cleaned just like the Metal surfaces, but with
subtle differences. There is grease that helps the pistons of the actuators move in
and out allowing the Head section, Foot section, and the Hi-Low operation, to func-
tion properly. Be sure that if cleaning this part of the electrical components is need-
ed, only clean the parts that are affected, leaving some grease left on the piston.

Customer Service/Technical Support
Assured Comfort® Bed Support
Hours: 8 AM to 5 PM / M-F / EST
Toll Free: 866.852.2337
Local: 276.627.0088
Fax: [phone]
Web: AssuredComfortBed.com
In case of an EMERGENCY after hours,
please call 866-852-2337 to access
the on-call help desk.
Bed Serial # __________________________________________
Installation Date _______________________________________
DME Provider Support (If Applicable)
DME: ________________________
Contact: ______________________
Phone: _______________________
Email: ________________________
Web:_________________________


Troubleshooting your Bed

Hold top
2 buttons
together
at the
same time
Blue Light
Hold
bottom
2 buttons
together
at the
same time
Blue Light
TRANSMITTER BUTTON
I lost the connection to the bed with my cordless
remote. How do I “pair“ it with the bed?
Raise the head section with the corded remote to get
access to the black transmitter box located on the inside
of the front frame. For pairing the bed, use the cordless
remote, holding it about a foot from the transmitter box.
1. Hold the top 2 buttons of the remote simultaneously.
2. The remote’s blue light will flash for 5 seconds.
3. The remote’s blue light will turn solid.
4. Push the button on the black transmitter box until
the remote and transmitter box lights flash together.
The bed and remote are now paired.
How do I reset my bed with the cordless remote?
For resetting the bed when cordless remote is not
responding to commands, but is paired properly.
1. Hold the bottom 2 buttons of the remote
simultaneously.
2. The remote’s blue light will flash for 5 seconds.
3. The control box will beep.
4. Let go of the buttons.
The bed is now reset for operation.
How do I reset my bed with the corded remote?
For resetting the bed when the corded remote is not
responding to commands.
1. Hold the top 2 buttons of the remote
simultaneously.
2. Hold for 5 seconds. (The remote will light up)
3. The remote will beep.
4. Let go of the buttons.
The remote is now reset for operation.
FRAME
Hold top
2 buttons
together
at the
same time

Bed/Mattress Warranty
Full One-Year Assured Comfort® BED WARRANTY
The Assured Comfort® Bed is warranted against defects in workmanship or materials for
a period of one year from the date of purchase. Assured Comfort® Beds, Inc. will repair or
replace any defective part at no cost to the purchaser if the shipping of the part is within the
continental United States.
Where an item on the bed develops a fault within the warranty period, the Customer should
notify us in writing with full details and photographs. We may request to inspect the item before
acknowledging that the item is faulty. If the fault is covered under warranty, we will arrange for
it to be repaired or returned. When deemed the repair will not provide a satisfactory solution, we
will agree to an exchange.
Limited Five Year Assured Comfort® Bed Warranty
During the second through fifth years from the date of purchase, Assured Comfort® Beds, Inc.
will replace any part found to be defective. Purchaser shall pay all service and shipping costs
related to the replacement of the defective part.
Terms and Conditions for Assured Comfort® Bed Warranty
This warranty applies to normal use and does not cover any damage caused by excessive
wear, abuse, misuse, mishandling or modification of the product.
Assured Comfort® MATTRESS WARRANTY
If a mattress is ordered with your bed, Assured Comfort® Bed models are shipped with a
memory foam mattress with gel infused technology. Memory foam infused with gel polymers is
designed for patient comfort as well as clinical superiority.
Full One-Year Warranty for Assured Comfort® Mattress
Full one year warranty from date of purchase. Assured Comfort® Beds, Inc. will replace the
mattress, due to a defect in the materials and workmanship, at no cost to the purchaser.
Limited Five Year Warranty for Assured Comfort® Mattress
During the second to fifth year, Assured Comfort® Beds, LLC will replace the mattress, due to a
defect in the materials or workmanship, with the shipping costs to be paid by purchaser.
Terms and Conditions for Assured Comfort® Mattress Warranty
Any deterioration of the product caused by factors other than a defect in the materials and
workmanship of the mattress, such as exceeding the 350 lb. weight limit recommendations or
repeated exposures to bodily fluids by incontinence, are not covered by this warranty.
AssuredComfortBed.com | 866.852.2337
3629 Reed Creek Dr. | Bassett, VA 24055 | [e-mail]


AssuredComfortBed.com | 866.852.2337
3629 Reed Creek Dr. | Bassett, VA 24055 | [e-mail]
Assembly Instructions
To receive assembly instructions on all
Platform Series configurations
by Assured Comfort® Hi-Low Adjustable Beds,
scan the above QR Code or find the instructions
on our website under DME RESOURCES.
