Astra SU2 User manual

CAFÉ MARKET UMBRELLAS –SU2
Assembly Guide 15.04.2021
Congratulations on purchasing a new product from Astra Street Furniture (a member of the
Area Safe Group).
There are many different shapes, colours, materials, slat types, and custom options in the Astra
Street Furniture range to suit the many ways these products can be used.
The following instructions are a typical guide only and Area Safe Products Pty Ltd is not
responsible for specific site conditions that may affect the detail of how the product is installed.
For more specific recommendations, please call our support team on 1300 889 821.
Tools & Fixings Required (not included):
Phillips Head Screwdriver
(Step Ladder) not required if the umbrella is laying down
Please Note: It is the customer’s responsibility to ensure that the product is suitable for the
application and that it is installed in a safe manner based on customers risk analysis.

Assembly & Installation Procedure:
INITIAL CHECKS:
1. Ensure that the area where the product is to be installed is as level and flat as possible.
2. Important: Do you have a helper? The assembly is more easily completed with more
than one person.
3. Check the parts received against the above components list to ensure that the correct
product has been ordered. Retain packaging until after all components have been
accounted for.
ASSEMBLY PROCEDURE:
1. When unwrapping, carefully lay out the components on a soft, clean, non-abrasive
surface (e.g. a furniture blanket) so as not to damage them. Lift - do not slide. Sliding
may scratch the pre-finished product.
2. Take the umbrella canopy and unfold it. You will note that it is folded inside out. Reach
up inside it to take hold of the peak ring in the centre of the umbrella.
3. While holding the peak ring, lift the nearest edge of the canopy up and over the frame
and place the peak ring over the upper hub fitting (as shown below) and spread the
canopy down over the frame.
4. To secure the canopy on the frame, take the canopy cap and partly thread it
(clockwise) into the upper hub fitting as shown below. Do not tighten at this point.

5. Move to the outer edge of the canopy and take hold of one of the double-layered
corners with eyelets. Align this corner over one of the struts of the frame, ensuring the
seam rising from that corner runs upwards along the strut all the way to the hub (and
is not twisted across multiple struts). You may need to jostle the canopy slightly to
achieve this.
6. Take one of the screws provided and a screwdriver, pull down on the double edged
corner, and use the screw to fix the eyelet corner to the plastic fitting at the end of the
strut as shown below.
7. Move around the umbrella one strut at a time repeating Step 6 for all remaining
struts/ corners until all the canopy corners are fixed to the frame.
8. Now that the canopy is fully attached to the frame, thread the round canopy cover cap
till fully secure by rotating clockwise until tight as shown below.

CAFÉ MARKET UMBRELLAS
Preventative Maintenance & Care Guide
Welcome to our Preventative Maintenance Guide. Your umbrella(s) have been designed and
engineered to last when well cared for, with correct operation, regular cleaning and consistent
preventative maintenance. This document is not all-inclusive but rather designed to act as a
guide for you to ensure you get the best from your umbrella(s), over a long period of time.
This guide encourages the mindset of careful operation, genuine care, and routine maintenance
with the aim of getting you the best return-on-investment in your quality shade solution, over
a long period of time.
Correct Operation Guide
Installing Your Umbrella
At all times, your umbrella(s) should only be installed according to the guidelines in our
installation and instruction manuals supplied with your umbrella(s).
At all times, each fixing bolt/nut/washer should be placed correctly and tightened to ensure
the overall strength of the umbrella. This will help avoid excess movement and weaknesses in
the structure that can be caused by loose fixings.
Opening Your Umbrella
You must always ensure your umbrella(s) are open to the point where the canopies are taut
and straight, or the sliding cart or handle has reached the stopper guide on the mast track
(whichever occurs first).
If the umbrella(s) are not opened fully, there is a greater risk of wind damage, as a large part of
the strength of the umbrella(s) in windy conditions comes from the tautness of the canopy. Our
Warranty does not cover wind damage.
Closing Your Umbrella
When closing your umbrella(s), they must always be collapsed against the mast. No part of the
canopy should be jammed inside any of the struts or hinder the struts from closing.
When locking your umbrella(s) closed or open using a locking knob, it is important not to over-
tighten the knob, which can result in substantial wear on both the mast and locking knob and
eventually require unwarranted replacement.

The Wind & Your Umbrella
Our umbrellas have been tested in winds above 40kph and have proved themselves to be
capable in multiple real-world testing situations, withstanding any winds that you or your
visitors, guests, or clients will be comfortable relaxing outdoors in. Our umbrellas are among
the fastest in the world to open or close. Because of this, we recommend that you open them
during weather conditions where people will be relaxing outdoors and if bad weather is
incoming or forecasted, close the umbrella(s).
When closed, for best performance in wind, we recommend covering each umbrella with the
protection cover supplied with the unit. If weather warnings or extreme weather is forecast, it
may be wise to remove the umbrella(s) from their spigots/mounting plates and store them
during the weather event.
Warranty is not provided for wind damage, as they are designed and able to handle any wind
in circumstances they are designed for (providing shade for humans to enjoy outdoor spaces)
and to be closed when not in use.
Routine & Preventative Maintenance Checks
To get the best from your umbrella(s), have them looking great over a longer period and have
them operating correctly, easily and without fault, we recommend the following basic checks
to be completed on a regular rotation. We recommend daily checks as you use them and
schedule a 6-monthly check up. (Daylight savings is a perfect prompter!)
What to check:
Fixings
Are all the bolts, nuts, washers secure, in place and tight?
If any are loose, tighten them. If any are missing, contact our support team to order
replacements as soon as possible to prevent inadvertent damage to the umbrella(s). You can
do so by emailing [e-mail] or by phoning us on 1300 889 821.
Canopy
Check and ensure all canopy corners are securely mounted in their pockets.
Frame
Does the umbrella make squeaking sounds when opening and closing?
Sounds such as these suggest that the moving parts of your umbrella may be unlubricated.
Does the umbrella make groaning sounds or feel tense when opening and closing?
This points to potential damage caused by excessive wind or incorrect operation. Alternatively,
there may be one or more damaged strut arms that could be hindering the umbrella from
operating properly.

If either of these problems occur, we suggest lubricating all moving parts with a silicone spray.
Parts to lubricate include but are not limited to the:
- Gas-piston (Gas strut)
- Axle Bolts
- Sliding trolley wheel
- Central hubs
- Strut arm pivot sets
- Internal spigot
- Rotating disk
If the problem persists and there is still tension when opening/closing the umbrella(s), we
recommend looking at all struts, main umbrella arms and the gas strut, to see if the parts are
straight, even, not bent and are connecting to each other with bolts/nuts passing at 90 degrees
through their parallel axis (straight through).
If anything looks out of shape or bent, attempt to tighten any surrounding bolts/fixings to
counter this and if this fails, please take detailed pictures of the issue and forward the photos
through to our support team [email protected] . It is important to note that our team will
require photos of the affected parts before they can respond on the issue.
Cleaning Routine
Frame/General Cleanliness
Is there any build-up of dust, mould, dirt, water residue or other material on any part of the
umbrella?
If so, we recommend cleaning this off as soon as possible, as any build-up can result in a
breeding ground for mould –or indeed rust.
While all the umbrella parts are made of non-corrosive, marine-grade materials that resist and
are impervious to rust, any residue or build-up on top of the material of an umbrella part can
grow mould/rust/residue that while it will not likely affect the operation/strength/durability of
the umbrella(s), it can be unsightly and can damage/mark the canopy or frame permanently
and or eventually build up to a point where it hinders the operation of the umbrella(s).
Canopy Cleanliness
Is there a build-up of dust/grime/dirt/bird droppings in any way on the canopy?
If so, we recommend removing it and cleaning it as soon as possible. We recommend removing
the canopy and cleaning it at least once every 12 months to remove any unseen build-up.
Is the canopy damp?
If so, as soon as possible on the next full sun day, open the umbrella(s) and ensure the canopy
is completely dry before closing. While the fabric is mould resistant in its fibres, leaving a damp

canopy closed risks mould forming in the water sitting on the canopy. This may cause a need
for an unwarranted canopy replacement.
Cleaning Instructions
Light Cleaning
To clean the umbrella(s), water and a scrubbing brush should be enough, followed by full
lubrication of the moving parts.
If more stubborn stains remain, we suggest using a solution of lukewarm water and household
detergents.
Allow the canopy to air dry completely before storing it away.
Stubborn Stains
For very stubborn stains, it may be necessary to use either a pressure washer or non-abrasive,
non-solvent based chemicals. We recommend consulting with your local hardware or canvas
store to know which product in your region is suitable and available to you.
Depending on the type of chemical used there may be a risk of damage to the umbrella(s) finish
while removing a stain, so care and discretion is advised. We do not take responsibility for any
damage caused by this method.
Lubrication
At all times when cleaning, following drying of the umbrella(s), we advise full lubrication of the
moving parts. Even if no build-up is evident, we recommend hosing and scrubbing down the
umbrella(s) with either pure water or scrubbing using a solution of lukewarm water and
household detergent once every 6 months, or at very least once every 12 months.
Marine Environments
In marine environments, we would recommend increasing this frequency to once every 3-6
months for the best extended lifetime
Spare Parts
If you require replacement parts, please email our customer care team. The email address is
[email protected] .
In your email, please include:
1. The name of your organisation
2. Photos of the part you require
3. The best address for delivery
Once our team have received this information, they will be in touch within 24 hours.