AT&T WF721 User manual

AT&T GoPhone®
Wireless Home Phone
User guide
AT&T WF721

Wireless Home Phone (“WHP”) device is a mobile device that may be used with
home phone e
q
uipment in di
ff
erent locations in the U.S. WHP device re
q
uires
a battery to be installed in the device at all times to operate. In the event o
f
a power outage, t
h
e
b
attery can
b
e use
d
as a
b
ac
k
up
b
attery. However, a
cordless phone connected to the WHP device will not operate durin
g
a power
outage. To use
b
ac
k
up
b
attery power, you must p
l
ug a cor
d
e
d
p
h
one into
the WHP device. Corded or landline phone e
q
uipment is not provided with
service. For emergency calls, you may have to provide your location address
to the 911 operator. Provides voice service only. Not compatible with data or
messaging services, home security systems,
f
ax service, medical alert systems,
me
d
ica
l
monitoring systems, cre
d
it car
d
mac
h
ines, IP
/
PBX P
h
one systems,
or dial-up Internet service. May not be compatible with your DVR/Satellite
systems, please check with your provider. DSL customers should contact their
provider before transferring a phone number to ensure uninterrupted DSL
Internet service. WHP device is sold for use on the AT&T wireless network and
cannot be activated on other carriers’ wireless networks. If
y
our WHP device
is roamin
g
, AT&T’s off-net usa
g
e restrictions appl
y.
S
ervice provided b
y
AT&T Mobilit
y
. Portions © 2016 AT&T Intellectual Propert
y
.
All ri
g
hts reserved. AT&T is a re
g
istered trademark of AT&T Intellectual Propert
y
.
All other marks contained herein are the propert
y
of their respective owners
.
Portions Cop
y
ri
g
ht © 2016 ZTE CORPORATION. All ri
g
hts reserved
.
No part o
f
this publication ma
y
be excerpted, reproduced, translated or
utilized in an
y
f
orm or b
y
an
y
means, electronic or mechanical, includin
g
photocop
y
in
g
and microfilm, without the prior written permission of ZTE
Cor
p
oration
.
T
h
e manua
l
is pu
bl
is
h
e
d
by
ZTE Corporation. We reserve t
h
e ri
gh
t to ma
k
e
modifications on print errors or update specifications without prior notice
.
Version No.: V1.0 Edition Time: Au
g
201
6
M
a
n
ua
l N
o
.:
08
17
0
41
003
7
0

Welcome to AT&T
Thank you for purchasin
g
an AT&T Wireless Home Phone device
(Model: WF721). To
g
et the most
f
rom your new device, check
out
ou
r vi
deos
an
d
in
te
ra
ct
iv
e
tuto
rial
s
a
t
att.com
/
whphelp
.
W
e
l
co
m
e
i

ii

C
ontent
s
iii
Contents
Getting starte
d
..........................................................................................
1
In
t
h
e
box
................................................................................................
1
Getting to know your devic
e
............................................................
2
H
o
w i
t
w
o
rk
s
.........................................................................................
6
Dev
i
ce
i
nsta
ll
at
i
o
n
..............................................................................
6
V
o
i
ce
mai
l
.............................................................................................
.
9
Transferring a phone numbe
r
.......................................................
10
Us
i
ng your
d
ev
i
c
e
.....................................................................................
1
1
Makin
g
call
s
.........................................................................................
.
1
1
T
h
ree-way ca
lli
n
g
...............................................................................
11
Call waitin
g
...........................................................................................
11
Call forwardin
g
...................................................................................
1
2
Hel
pf
ul ti
ps
..........................................................................................
13
Im
p
ortant information
...........................................................................
1
6
E
9
11
se
rvi
ce
.........................................................................................
1
6
Power outa
g
e
s
....................................................................................
1
6
Dev
i
ce compat
ibili
t
y
.........................................................................
16
In-
h
ome w
i
r
i
n
g
...................................................................................
17
Frequent
l
y as
k
e
d
quest
i
ons
.................................................................
18
Trou
bl
es
h
oot
i
n
g
....................................................................................
20
Specifications
.........................................................................................
2
5
Safet
y
instruction
s
................................................................................
2
6
Radio
f
requency (RF) energy
..............................................................
28
FCC com
pli
anc
e
.....................................................................................
2
9
W
arrant
y
...................................................................................................
30
How to get warranty service
..........................................................
32
Other warranty pro
g
ram
s
...............................................................
3
2
Note
s
.........................................................................................................
33

Getting starte
d
1
AT&T W
i
re
l
ess
H
o
m
e
Ph
o
n
e
de
vi
ce
B
atter
y
B
atter
y
cover and power cor
d
Ph
o
n
e
c
a
b
l
e
(
opt
i
ona
l)
Getting started
In the box
The package should contain the following items:

2
Getting started
Getting to know your device
P
o
w
e
r
V
o
i
ce
mai
l
Battery charg
e
Wi
re
l
ess
s
erv
i
ce
On
/
Off
Power inpu
t
T
elephone port
s
Service port*
A
ntenna
B
atter
y
cove
r
*Reserved for AT&T technical support
.
Service port is desi
g
ned for dia
g
nostic purposes only, not
f
or customer use. Never place a USB-based device into the
Service port of the device under any circumstance. Doin
g
so
may dama
g
e the device and ne
g
ate its warranty
.

LED indicators
The table below describes
p
ossible states for each of the
LED in
d
i
c
a
to
r
s.
K
e
y
Ico
n nam
e
St
a
t
us
Co
n
d
i
t
i
on
P
ower
G
r
ee
n
sol
i
d
O
n
O
ff
N
o power
V
o
i
ce
m
a
i
l
Green blinkin
g
N
ew messa
g
e
w
a
i
t
i
n
g
O
ff No messa
g
es
w
aitin
g
B
atter
y
c
h
ar
ge
G
reen soli
d
Hi
g
h
G
reen blinkin
g
Battery in use (Hi
g
h)
Y
e
ll
o
w
so
li
d
M
ed
i
um
Yellow blinkin
g
Batter
y
i
n use
(
Medium
)
R
ed soli
d
L
o
w
R
ed stead
y
blinkin
g
Battery
i
n use
(
Low
)
R
e
d
rapi
d
bl
in
k
in
g
No
b
attery insta
ll
e
d
Off
No c
h
ar
ge
Wir
e
l
ess
se
rvi
ce
G
r
ee
n
sol
i
d
(1 to 5 bars
)
Signa
l
strengt
h
(
Low to high
)
N
o
b
ars
l
i
t
No serv
i
c
e
R
e
d
bl
in
k
ing
b
ar
s
Check
S
I
M
Red
sol
i
d
ba
r
s
Software updatin
g
Getting starte
d
3
Note: A software update is in progress when the Wireless
Service LED is solid red and all others are solid green.

4
Getting started
How it works
The Wireless Home Phone device uses the AT&T cellular
network to provide phone service to
y
our cordless or corded
home phone(s). Place it anywhere in your house where you have
a wireless si
g
nal. It does not require the use of a home phone
wall jack like traditional home
p
hone service.
The Wireless Home Phone device provides many calling
services, such as voicemail, Caller Number ID, Call Waitin
g
, Call
Forwarding, and Three-way Calling for your home phone(s).
Device installation
Before you begin
Your device works exclusivel
y
with the AT&T cellular network and
D
OES NOT use your
h
ome p
h
one wa
ll
j
ac
k
s
.
Your
d
ev
i
ce s
h
ou
ld
b
e
l
ocate
d:
• W
h
ere you
h
ave a strong ce
ll
u
l
ar s
i
gna
l
, typ
i
ca
ll
y near a
window or outside wall. Signal strength may vary in different
parts o
f
your home
.
• Near an e
l
ectr
i
ca
l
wa
ll
out
l
et
.
Se
l
ect w
hi
c
h
p
h
one(s) you w
ill
use w
i
t
h
t
h
e W
i
re
l
ess Home P
h
one
de
v
ice:
• A cor
dl
ess p
h
one s
y
stem w
i
t
h
mu
l
t
i
p
l
e
h
an
d
sets s
h
ou
ld
b
e
use
d
to p
l
ace p
h
ones t
h
rou
gh
out your
h
ome
.
• If using an existing phone, unplug it from the wall jack
.

G
etting started
5
Install the battery
Insert the batter
y
.
Note: Battery must be installed at all times for your
Wireless Home Phone device to operate.
Install the battery cover.
Notes:
• The battery must be installed at all times for your
Wireless Home Phone device to operate properly, even
when plugged into a power source. It may take five (5) hours
to fully charge (battery will charge inside the device while
connected to a power supply).
• Charge time may be impacted by environmental factors,
and the battery will stop charging when the ambient
temperature is outside of the temperature range allowed
for charging (32 °F – 131 °F).
1

6
G
etting started
Turn on your device
Plu
g
the power cord into an electrical wall outlet that is
not controlled b
y
a wall switch.
Insert the small end of the
p
ower cord into the round
Power Input port on the back of
y
our Wireless Home
P
h
one
d
ev
i
ce.
Slide the On
/
Off switch to the On
p
osition
.
Check the wireless signal
Ra
i
se t
h
e antenna to an upr
i
g
h
t pos
i
t
i
on an
d
c
h
ec
k
t
h
e
signal strength
.
More green
b
ars
i
n
di
cate a stronger s
i
gna
l
. Your
d
ev
i
ce
can be relocated in your home
f
or best per
f
ormance
.
On/O
ff
Si
g
nal
strengt
h
2
3

Getting starte
d
7
Connect the device to a phone
1) Unplug your phone
from
y
our home
p
hone wall jack
.
2
) Plu
g
your phone into the
“
Phone 1” port on the
Wir
e
l
ess
H
o
m
e
Ph
o
n
e
d
evice, using your existing
p
hone cable or included
p
hone cable
.
IMPORTANT: DO NOT plug the Wireless Home
Phone device or your phones into your wall jacks.
4

8
G
etting started
Place a test call
Place a test call
f
rom
y
our connected home phone.
Make sure to dial the 10-digit phone number, including
ar
e
a
code.
For best results,
p
lace the cordless
p
hone base at least
12 inches from the Wireless Home Phone device
.
Note:Keep your cordless phone plugged into a power
outlet.
Set up voicemail and additional phones
Vo
i
cema
il
i
s
i
nc
l
u
d
e
d
w
i
t
h
your serv
i
ce. D
i
a
l
“1” to set up
and access. I
f
you choose to use an answering machine
instead, set it to fewer than 4 rings.
To p
l
ace p
h
ones t
h
roug
h
out your
h
ome, use a cor
dl
ess
p
h
one system w
i
t
h
mu
l
t
i
p
l
e
h
an
d
sets. Wa
ll
j
ac
k
s are not
used
wi
t
h Wir
e
l
ess
H
o
m
e
Ph
o
n
e
.
5
6

Getting starte
d
9
Useful tips
• Trans
f
erring a phone number can take about
f
our days,
so you should keep a phone plu
gg
ed into your wall jack
to receive calls on your old service (includin
g
911) until
y
our trans
f
er completes. However,
y
ou can make calls
immediatel
y
on
y
our Wireless Home Phone device.
C
h
ec
k
t
ran
sfe
r
st
a
tus
a
t
att.com
/
port
.
• The “Phone 2” port can be used to connect an additional
phone or stand-alone answerin
g
machine. It uses the same
phone number as the “Phone 1” port
.
• Your AT&T W
i
re
l
ess Home P
h
one
d
ev
i
ce
d
oes not support
incoming or outgoing fax service.
• Your AT&T W
i
re
l
ess Home P
h
one
d
ev
i
ce
d
oes not su
pp
ort
rotary or pu
l
se-
di
a
li
ng p
h
ones.
Voicemail
Your W
i
re
l
ess Home P
h
one
d
ev
i
ce comes w
i
t
h
stan
d
ar
d
w
i
re
l
ess vo
i
cema
il
. Fo
ll
ow t
h
e steps
b
e
l
ow to set up an
d
use
y
our vo
i
cema
il
.
Setup
Dial 1 on an
y
home phone connected to the Wireless Home
Phone device and wait
f
our (4) seconds to connect to your
AT&T wireless voicemail. Simpl
y
follow the voice prompts to
complete setup. To enable remote voicemail retrieval and
f
or
a
dd
e
d
secur
i
ty
b
e sure to create a passwor
d
d
ur
i
ng setup.
For more help on setting up your AT&T voicemail, go to
att.com
/
voicemailsetup
.
Message waiting
There are two indicators for a new message waiting:
1
)
the voicemail icon; and 2
)
an intermittent dial tone.
Th
e
v
o
i
ce
mail i
co
non
y
our Wireless Home Phone device
blinks when a voicemail message is waiting. You will also hear
an intermittent dial tone on an
y
connected phone handset
before placing a call.

1
0
Getting started
Retrieving messages
To retrieve voice messa
g
es, dial 1 on any home phone
co
nn
ected
to
t
h
e
Wir
e
l
ess
H
o
m
e
Ph
o
n
e
de
vi
ce
an
d
wai
t
f
ou
r
(
4
)
seconds to connect to your AT&T wireless voicemail box.
Simply follow the voice prompts to listen to and mana
g
e your
messa
g
es. (Alternately, you may dial your 10-di
g
it home
phone number to access your voicemail box.
)
Remote retrieval
To retrieve voicemail messages from a phone not connected
to the Wireless Home Phone device
,
dial the number
associated with
y
our Wireless Home Phone service. When
voicemail picks up, press *. You will then be prompted to enter
y
our password. Simpl
y
follow the prompts to listen to and
mana
g
e your voicemail messa
g
es.
Transferring a phone number
Trans
f
errin
g
a landline phone number to your Wireless Home
Phone device can take about
f
our days. Outgoing calls can be
ma
d
e
i
mme
di
ate
l
y us
i
ng your W
i
re
l
ess Home P
h
one
d
ev
i
ce,
h
owever
i
ncom
i
ng ca
ll
s (
i
nc
l
u
di
ng 911) w
ill
cont
i
nue t
h
roug
h
y
our old service until the transfer is complete. Keep a phone
connected to your existin
g
home wirin
g
or prior service to
continue to receive incoming calls until the transfer is complete.
To check the status of
y
our transfer, visit
a
tt.com
/
port
.

Getting starte
d
11
Using your device
Making calls
Usin
g
a phone connected to your Wireless Home Phone
device, place and receive calls as
y
ou normall
y
would. The
Wireless Home Phone device su
pp
orts both cordless and
corded phone dialing methods.
Note: You will need to dial 10 digits even for local numbers.
Three-way calling
W
hil
e on an ex
i
st
i
ng ca
ll
, press t
h
e F
l
as
h
(or P
h
one/Ta
lk
)
k
ey
on
y
our phone to put the first part
y
on hold. When
y
ou hear a
dial tone, dial the second party’s number
(
wait up to four [4]
secon
d
s
)
. W
h
en t
h
e secon
d
party answers, press t
h
e F
l
as
h
(
or
P
h
one/Ta
lk
)
k
ey aga
i
n to comp
l
ete t
h
e t
h
ree-way connect
i
on.
If the second party does not answer, press the Flash
(
or Phone/
Talk
)
key to end the connection and return to the first party.
Note: If your phone does not have a Flash (or Phone/Talk) key,
use the off-hook mechanism supported by your phone instead
.
Call waiting
You will hear two tones i
f
someone calls while you are already
o
n a
c
a
ll
.
To
h
o
ld
t
h
e current ca
ll
an
d
accept t
h
e wa
i
t
i
ng ca
ll
, press t
h
e
Flash (or Phone/Talk) key. You can press the Flash (or Phone
/
Talk) key anytime to switch back and
f
orth between calls
.
To c
l
ear t
h
e current ca
ll
an
d
accept t
h
e wa
i
t
i
ng ca
ll
, enter 1
an
d
press t
h
e F
l
as
h
(
or P
h
one/Ta
lk)
k
ey.
To reject (User Busy) the waiting call, enter 0 and press the
Flash
(
or Phone/Talk
)
key.

1
2
G
etting starte
d
Notes:
• Your Wireless Home Phone device comes with standard
three-way calling and call waiting. Operation of these
features will vary depending on your home phone equipment.
• If your phone does not have a Flash (or Phone/Talk) key, then
use the off-hook mechanism supported by your phone.
Call forwarding
To forward all calls
,
dial
:
*
21
*
The 10-digit number to which you wish to
f
orward your calls
# ke
y
(
Examp
l
e:
*
2
1
*
1234567890# forwards your calls to the phone
num
b
er 123.456.7890
)
Please wait at least three (3) seconds and until you hear a
con
fi
rmation tone
f
or the
f
orwarding to complete be
f
ore
h
ang
i
ng up
.
To un-for ward calls
,
dial #
2
1
#
,
p
l
ease wa
i
t at
l
east t
h
ree
(
3
)
seconds and until
y
ou hear a confirmation tone for the
un-forwarding to complete before hanging up.
Note:
Applicable wireless minute plan rates apply to forwarded
calls.

Getting starte
d
1
3
Helpful tips
Home answering machines
I
f
you choose to use your home answering machine instead o
f
the voicemail provided b
y
y
our Wireless Home Phone device,
you will need to set your answerin
g
machine to pick up calls
before network voicemail, which is fewer than 4 rin
g
s. If you
have a stand-alone answering machine, you can connect it to
the “Phone 2” port on the back of your Wireless Home Phone
de
vi
ce
.
Adjusting volume
Use
y
our home phone’s volume adjustment if available.
Alternately, the volume of the Wireless Home Phone device
can be adjusted i
f
necessary. While on a call, press
**
or
##
to enter Volume Settin
g
Mode. Press
*
to
dec
r
e
a
se
v
o
l
u
m
e
.
P
r
ess
#
to
i
n
c
r
e
a
se
v
olu
m
e.
To exit Volume Setting Mode press any other key or wait
fi
ve
(
5
)
secon
d
s
.

1
4
Using your devic
e
Notes:
• Four volume levels are available (level 1 to level 4); the default
setting is the highest at level 4.
• Your home phone(s) may have a separate volume level
setting function that is independent of the Wireless Home
Phone device.
Powering on/off
The On/O
ff
switch is used to turn your Wireless Home Phone
device on or of
f
. When powered off, the Wireless Home Phone
device will no lon
g
er send or receive calls, but it will continue to
char
g
e the battery if still connected to the wall outlet.
To turn the Wireless Home Phone device on, slide the On
/
Off
switch to the On
p
osition. To turn it off, slide the On
/
Off switch
to the Off
p
osition.

Using your devic
e
1
5
TTY support
TTY
(
Text Telephony
)
and TDD
(
Telecommunications Device
f
or the Dea
f)
are supported by the Wireless Home Phone
device. In order to use the TTY network,
y
ou must have a
TTY-com
p
atible
p
hone and be in TTY mode. Note that
most di
g
ital wireless devices are TTY-compatible.
Dial
*
98
3
*
88
9
*
n# to set the TTY mode
.
• n = 0: TTY off mode. The standard voice speakin
g
mode and
listening mode. This is the default setting.
• n = 1: TTY full mode. Transmit and receive the TTY characters.
• n = 2: VCO mode. Receive TTY characters but transmit b
y
speakin
g
into the speaker
.
• n = 3: HCO mo
d
e. Transm
i
t TTY c
h
aracters
b
ut rece
i
ve
b
y
li
sten
i
ng to t
h
e rece
i
ver.