axept S900 User manual

S900
Quick Start Guide

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Contents
1 Initial Setup...................................................................................................... 3
1.1 Terminal Overview ......................................................................................... 4
1.2 Screen Overview............................................................................................. 5
1.2.1 Screen Icons Overview................................................................................... 6
1.3 Switching The Terminal On............................................................................ 7
1.4 Connecting To The Network.......................................................................... 7
1.4.1 Wi-Fi................................................................................................................. 7
1.4.1.1 Automatically Configure Wi-Fi Settings ........................................................ 8
1.4.1.2 Manually Configuring Wi-Fi Settings ............................................................ 10
1.4.2 GPRS ................................................................................................................ 12
1.5 Switching The Terminal Off............................................................................ 12
2 Logging On ..................................................................................................... 13
3 Processing a Sale (Chip & PIN)...................................................................... 15
4 Processing a Sale (Contactless) .................................................................... 21
5 Useful Information.......................................................................................... 26
5.1 Inserting Paper Roll........................................................................................ 26
5.2 Inserting the Battery ....................................................................................... 27
5.3 Inserting or replacing the SIM card .............................................................. 28
Contact Details .......................................................................................................... 30

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Welcome
Thank you for choosing your axept® S900 terminal from 123 Send/123 Hire.
The axept® S900 is designed to process transactions as quickly as possible
whilst providing valuable reporting and other functionality supported by the
Optomany Control Centre (OCC) web portal.
This quick-start guide is designed to provide users of the axept® S900 with
everything needed to set-up, register and process your first transaction.
Should you have any questions on anything in this guide, please do not
hesitate to contact 123’s Customer Support Team using the details on page 30.

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1Initial Setup
Before starting to use the axept® S900, please take a few moments to check the contents of the box; you should
have received the following:
axept® S900 Terminal
External AC Power Adapter
External AC Power Cable
Thermal Paper Roll
Battery (inside terminal)
SIM Card (inside terminal)
Quick Start Guide (this document)
IMPORTANT
PLEASE CONFIRM THAT THE TAMPER BAG AND TERMINAL SERIAL
NUMBER MATCHES THOSE SENT TO YOU IN YOUR ORDER EMAIL
NOTIFICATION(S) FROM 123.
If anything is missing or damaged or you experience any issues,
please contact 123 on 0800 54 24 123 (outside of the UK please call:
0044 207 592 7760) or via email: [email protected]

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1.1 Terminal Overview
An overview of the axept® S900 terminal.

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1.2 Screen Overview
An overview of the axept® S900 screen.

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Descriptions of the axept® S900 screen icons.
Icon
Description
Battery strength indicator ( indicates battery is charging)
Internet connection present
No internet connection present
GPRS signal indicator
Wi-Fi signal indicator
Flight mode enabled
Transaction data stored on the terminal (not displayed once data uploaded)
In cases where the icon remains on the screen for more than a minute after a payment
completes, please select option ‘5: Menu’ from the Main menu, then option ‘3: Upload Stored
Data’to clear the stored data –Please see the Full Terminal Use Guide for further information.
Terminal configuration download required
Confirmation option
Cancel option
Ready for card (Chip and PIN, Contactless or Swipe)
Green contactless LED (blinks when idle, incrementally lights up if card is being read)
Contactless LED (unable to read card)

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1.3 Switching The Terminal On
To switch the axept® S900 terminal on, hold the key on the keypad for a few seconds until the terminal
screen lights up (the start-up process may take a few minutes).
1.4 Connecting To The Network
The following describes the procedures to connect the terminal to a network either using Wi-Fi or GPRS (if applicable)
The following steps describe the process for configuring the Wi-Fi Network Settings.
01
Once the loading process is complete, the Network Configuration menu will
appear.
Highlight ‘WIFI’ using the and keys on the keypad and press the
key on the keypad to continue.
02
axept® S900 will ask if manual configuration of Wi-Fi settings is required.
Press the key on the keypad to manually configure the settings or the
key on the keypad to automatically configure the settings.

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The following steps describes the process for automatically configuring the Wi-Fi Network Settings.
01
If the option to manually configure Wi-Fi was not selected, axept® S900 will start
to scan for available Wi-Fi networks.
02
The Wi-Fi networks available are displayed.
Using the and keys on the keypad, select the network required
and press the key on the keypad to continue.
03
Enter the Wi-Fi password.
(To use alpha characters, press the numeric key containing the alpha character
required multiple times until it is displayed)
Press the key on the keypad to continue.
04
axept® S900 supports Dynamic Host Configuration Protocol (DHCP) which
automatically obtains all network settings.
To use DHCP, press the key on the keypad to continue.
If a fixed IP address is required rather than using DHCP, please refer to the
axept® S900 User Guide for more information (See Further Reading –Page 30).

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INFO
•123 recommend that the Wi-Fi network used is secure and requires authentication as this will adhere
to PCI DSS guidelines.
•axept® S900 supports WPA2 PSK encryption. WPA2 PSK is a method of securing your network using
WPA2 with the use of the Pre-Shared Key (PSK) authentication.
•axept® S900 supports the use of the 802.11 B/G/N (2.4GHz) Wi-Fi Bands.
05
Please wait whilst the connection is validated.
06
If all the settings are valid, a confirmation that the network configuration has
successfully completed will briefly be displayed.
axept® S900 will return to the ‘Select Networking Type’ screen.

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The following steps describe the process for manually configuring the Wi-Fi Network Settings.
01
If the option to manually configure the network settings was selected, the
Service Set Identifier (SSID) for the network will be required. Enter the SSID using
the terminal’s keypad.
(To use alpha characters, press the numeric key containing the alpha character
required multiple times until it is displayed).
Press the key on the keypad to continue.
02
Use the and keys on the keypad to highlight the network security
type required.
Press the key on the keypad to continue.
03
Enter the Wi-Fi password.
(To use alpha characters, press the numeric key containing the alpha character
required multiple times until it is displayed)
Press the key on the keypad to continue.
04
If the network security type selected is ‘WEP’, enter the key index value (this step
is not required if other network security types are used).
Press the key on the keypad to continue.

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INFO
•123 recommend that the Wi-Fi network used is secure and requires authentication as this will adhere
to PCI DSS guidelines.
•axept® S900 supports WPA2 PSK encryption. WPA2 PSK is a method of securing your network using
WPA2 with the use of the Pre-Shared Key (PSK) authentication.
•axept® S900 supports the use of the 802.11 B/G/N (2.4GHz) Wi-Fi Bands.
05
axept® S900 supports Dynamic Host Configuration Protocol (DHCP) which
automatically obtains all network settings.
To use DHCP, press the key on the keypad to continue.
If a fixed IP address is required rather than using DHCP, please refer to the
axept® S900 User Guide for more information (See Further Reading –Page 30).
06
Please wait whilst the connection is validated.
07
If all the settings are valid, a confirmation that the network configuration has
successfully completed will briefly be displayed.
axept® S900 will return to the ‘Select Networking Type’ screen.

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To use a GPRS connection, either as a back-up for Wi-Fi or in place of, configure the axept® S900 using the procedure
outlined below.
1.5 Switching The Terminal Off
To switch the axept® S900 terminal off, hold the key on the keypad for a few seconds until the terminal is off
(the display and the lights on the keypad will switch off).
INFO
The terminal should be switched off when not in use to conserve power in the battery.
01
Once the loading process is complete, the Network Configuration menu will
appear.
Highlight ‘GPRS’ using the and keys on the keypad and press
the key on the keypad to continue.
02
Please wait whilst the connection is validated.
03
axept® S900 confirms that the GPRS network configuration is successfully
completed.

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2Logging On
01
If your account has been setup with multiple departments, select the one you
wish to use using the navigation keys ( and ) on the keypad and
press the key on the keypad to continue.
(Please note this screen will only be displayed if you have multiple departments
setup)
02
Enter the User ID using the keypad and press the key on the keypad to
continue.
03
Enter the password using the keypad and press the key on the keypad
to continue.
04
Please wait whilst axept® S900 processes the log on details.

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INFO
The terminal includes a “Check for Updates” feature which necessitates a check every 7 days for mandatory
updates.
If a terminal has not performed the check for updates after 7 days, the user will automatically be logged
out of the terminal. The check for updates will then be initiated when the user logs in again. To avoid this
scenario, a user can regularly perform a check for update, for example, at the end of each day.
For more information on updating the software on a terminal, please refer to the Full Terminal User Guide.
05
Once the log on has been completed, the main menu will be displayed.

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3Processing a Sale (Chip & PIN)
Once the logging on process has been completed, axept® S900 is ready to process transactions. The following
describes the end-to-end operation of a Chip & PIN sale:
01
From the main menu, select option 1: Sale
(Press the key on the keypad).
Alternatively, ask the cardholder to insert their card into (with the Chip of the
card on top, facing towards you) into the Chip and PIN card slot at the base of
the terminal.
02
Enter the amount of the sale using the keypad.
(axept® S900 will automatically enter the decimal place for you, for example:
for £10.00, enter 1000).
Press the key on the keypad to continue.

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INFO
Press the key to change to a different currency if required - The option to select different
currencies is only available if specified on the order form and setup with the Acquirer.
Use the navigation keys ( and ) on the keypad to highlight the
required currency and press the key on the keypad to confirm.
(* denotes the current default currency, press the key on the keypad to
change the default to the selected currency)
03
If required, enter the reference for the transaction. If a reference is not needed,
press the key on the keypad to skip. Please note this screen is only
shown if configured to do so.
(To use alpha characters, press the numeric key containing the alpha character
required multiple times until it is displayed)
Press the key on the keypad to continue.
04
If the card holder’s card has been previously inserted, skip to Step 06 ,
otherwise axept® S900 will prompt for the card to be presented.
05
Insert the card (with the Chip of the card on top, facing towards you) into the
Chip and PIN card slot at the base of the terminal.

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06
Once the card is inserted, axept® S900 will process the card.
Please wait and do not remove the card whilst this is in progress.
07
Press the key on the keypad to confirm cashback is required or the
key on the keypad to skip.
Only Merchants offering cashback and have this option setup will have the
cashback facility.
Skip to step 10 if cashback is not required.
08
Enter the amount of the sale using the keypad.
(axept® S900 will automatically enter the decimal place for you, for example:
for £10.00, enter 1000).
Press the key on the keypad to continue.
09
The total amount of the sale and cashback will be displayed. Press the
key on the keypad to confirm the amount is correct or press the key on
the keypad to cancel.

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10
On the Enter PIN screen, pass the axept® S900 terminal to the cardholder and
ask them to enter their PIN.
After the PIN has been keyed in, the cardholder will then need to press the
key on the keypad to continue.
11
axept® S900 will provide a PIN OK confirmation if the PIN has been correctly
entered.
12
axept® S900 will attempt to authorise the transaction with your chosen
Merchant Services Provider.
13
axept® S900 will confirm that the payment is complete if authorisation is
successful.

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14
Once the payment is complete, axept® S900 will prompt for the card to be
removed.
15
Once the card is removed, the Merchant Receipt will begin printing.
16
Tear off the receipt (after printing has completed) from the axept® S900 terminal
and press the key on the keypad to continue.
17
The cardholder receipt will then begin printing and can be torn off once printing
has completed.