NCR CX5 User manual

User Guide
NCR CX5 All-in-One POS (7773)
BCC5-0000-5396
Issue W

The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. Product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
Copyright © 2019–2023
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCR CX5 All-in-One POS (7773) conforms to all applicable legal requirements. To
view the compliance statements see the NCR POS Terminals Safety and Regulatory
Information (B005-0000-1589).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are
live at all times when the AC power cord is connected to the AC outlet. Therefore,
disconnect the AC power cord from the AC outlet and wait 30 seconds before
opening the unit to install features or service this terminal.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.

ii
Warning: DO NOT connect or disconnect any serial peripherals while the terminal is
connected to AC power. This can result in system or printer damage.
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed
by a qualified electrician. Improper connection of the equipment-grounding conductor
can result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.

iii
Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [email protected] with the following details:
• NCR Sales Order # (Sales Order # are located on the box)
• Date of Product Installation
• Product Model #
• Unit Serial #
• NCR part # of defective/missing/wrong component
• Description of Failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Transport the product in its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-
8658 (USA), or (International) [phone]. When leaving a message, please provide
a phone number and/or an email address so NCR can contact you if additional details
are needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and
should go through the NCR warranty process.
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the NCR CX5 All-in-One POS (7773) Site Preparation Guide (BCC5-0000-5397)
and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).
For detailed warranty arrangements please consult your contract documents.

iv
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.

v
Table of Contents
Chapter 1: Product Overview
Base Models 2
Features 3
Optional Features 6
USBC Cable Options 7
Operating Systems 8
Specifications 9
Mounting Configurations 13
Table Top Stand 13
Table Top Stand with Remote Power Supply 13
Table Top Stand with Integrated Power Supply 14
Remote I/OChassis – Pole Mount 15
Remote I/OChassis Options 15
Remote I/O Chassis Cable Options 15
Pole Mount Options 15
Integrated I/OChassis – Stand/Wall/Pole Mount 16
Integrated I/OChassis Options 17
Mounting Options 17
CXHead Ports 18
CXHead (Motherboard) Connector Pinouts 19
USB-C (USB Type C Display) 19
LAN 20
USB-C (Power/Data) 21
I/O Ports 22
USB Centric I/O (Retail) 23
Base 23
Integrated I/O 24

vi
Remote I/OChassis 25
Serial Centric I/O(Hospitality) 26
Base 26
Integrated I/O 28
Remote I/OChassis 30
I/OBoard Connector Pinouts 31
12V USB +Power 31
24V USB +Power 32
Cash Drawer 33
DisplayPort 35
LAN 36
PowerIn 36
USB-C 37
USB 3.0 38
Serial Ports 39
Operator Controls 44
Power Switch 44
Image Recovery Button 45
Trusted Platform Module (TPM) 46
Imager 46
Programming the Imager 46
Label Locations 47
CX5 15” 4:3 Display with Base 47
CX5 15.6” 16:9 Display with Base 48
CX5 15” 4:3 or 15.6” 16:9 Display with Integrated I/O 49
CX5 15” 4:3 Display with Remote I/O 50
CX5 15.6” 16:9 Display with Remote I/O 51
Chapter 2: Hardware Installation
Installation Restrictions 53
Ergonomic Workplace 53
Installing the Terminal 54

vii
Connecting ACPower 55
Connecting to a Network 56
CX5 with Base or Remote I/O 56
CX5 with Integrated I/O 56
Installing the Cash Drawer 58
Installing the Second Cash Drawer 60
Second Cash Drawer for USBCentric I/O (Retail) 60
Second Cash Drawer for Serial Centric I/O(Hospitality) 61
Configuring Cash Drawer Switch Polarity 63
Gen3 63
RPSW 65
RPSL 67
NCRPSW/NCRPSL 68
Android 70
Additional Reference 70
Installing the Transaction Printer 71
Powering Up the Terminal 72
Chapter 3: LED
Power LED 73
Diagnostic LEDs 74
LAN Diagnostic LEDs 77
I/O Panel LED 78
Base 78
Integrated I/OExpansion 79
Remote I/O Chassis 80
Chapter 4: Operation and Cleaning
Administrator Login 81
Projected Capacitive (PCAP) Touchscreen 81
Using the PCAP Touchscreen 81
Cleaning the Touchscreen 82

viii
Magnetic Stripe Reader 83
Using the MSR 83
Care of Cards 83
Card Thickness 83
Cleaning the MSR 84
Cleaning Frequency 84
Biometrics Fingerprint Reader 85
Using the Biometrics Reader 85
Cleaning the Sensor 85
Software Drivers 86
Cleaning the CX5 Cabinet 87
Cleaning the Cooling Vents 87
Chapter 5: Disk Image Backup and NCRImage Recovery Tool
Introduction 89
Running the NCRImage Recovery Tool 90
Starting the NCRImage Recovery Tool 90
Main Screen 91
Save or Load Image 92
Saving an Image 93
Loading An Image 97
Change Settings 101
Change Network Settings 102
Change Password 103
Replace Recovery Image 104
Change Language 105
Creating a Disk Image 106
Chapter 6: SLES 15 SP4 Software RAID Gold Master Image
Chapter 7: Power Management
Computer States 127
G3 Mechanical Off 127

ix
G2/S5 Soft Off 127
G1 Sleeping 127
G0 Working 128
ACPI Sleep States (S0 - S5) 128
Enabling Wake on LAN 131
Chapter 8: BIOS Setup
Entering Setup 134
Selecting Menu Options 134
Enabling ONESHOT 134
Accessing Serial Number and Class-Model Information 135
Restoring Factory Settings 135
Chapter 9: BIOS Updating Procedure
Introduction 136
Prerequisites 136
USB Flash Key update prerequisites 136
Windows Flash Executable update prerequisites 136
SPI/BIOS Updating Procedures 137
Using the Bootable USB Flash Key 138
Using the Windows Flash Executable 142
Chapter 10: Initial Terminal Imaging
Introduction 143
Imaging Procedure 143
Appendix A: Wireless Adapter Switching
Installing the Software and Driver 144
Appendix B: APA Graphical Display
Configuring the APAGraphical Display 150
Appendix C: Flip Functionality
Appendix D: CX Display Touch Tool

x
Revision Record
Issue Date Remarks
ANov 2019 First Issue
BDec 2019 Added Administrator Login section
CApr 2020 Updated touchscreen and cabinet cleaning procedures
DJul 2020 Release 1.1
ESep 2020 Release 1.2
FOct 2020 Updated cabinet cleaning procedures
GJan 2021 Release 1.3
HMar 2021 Updated Mounting Configurations section
IApr 2021 Updated the following:
• Caution statements in Preface and Connecting ACPower
section
• Illustration in Connecting AC Power section
• Step 1 in Cleaning the Cabinet
JJun 2021 Removed Appendix for Odometers
KJul 2021 Updated I/OBoard Connector Pinouts
LNov 2021 Release 1.4
MNov 2021 Updated “Power Switch” section
Added “Enabling ONESHOT”
NJan 2022 Added:
• Diagnostic LEDs
• Warning for non-NCRCash Drawers
• F040 Stand, Integrated I/OMount, without Power Supply
• F041 Stand, Integrated I/OMount, with Power Supply
• F111 Serial Converter Cable
• F471 OSIAPAGraphical Display
• F475 XL10 High Mount, Non-Touch
• F476 XL10 High Mount, PCAP
OJan 2022 Updated touchscreen cleaning procedures
PFeb 2022 Added F446 10" Touch LCD (TES) Base Display
Updated Windex note in touchscreen cleaning procedures
Added Configuring Gen3 Cash Drawer Switch Polarity

xi
Issue Date Remarks
QAug 2022 Added note to DisplayPort section
RMar 2023 Updated Configuring Cash Drawer Switch Polarity
SApr 2023 Added Cleaning the MSR
TMay 2023 Added Flip Functionality
UMay 2023 AddedNCRPSW/NCRPSL in Cash Drawer Switch Polarity
section
Added CXDisplay Touch Tool
VJul 2023 AddedMotherboard LANPinout and LANDiagnostics LEDs
WDec 2023 AddedSLES 15 SP4 Software RAIDGold Master Image

xii

Chapter 1: Product Overview
The NCR CX5 All-in-One POS (7773), powered by Intel’s Apollo Lake System on Chip
(SoC), delivers great performance and low energy cost. The CX5 is a fan-less system
that features a sleek design and provides a wide range of configuration versatility. The
ability to configure with an I/O board that accommodates environments with more USB
devices or an I/O board that accommodates environments with more serial devices
gives customers the flexibility that prevents additional expansion boards or hubs.
The CX5 offers two I/O configurations:
• USB Centric I/O
• Serial Centric I/O
I/O Board Connectors USBCentric I/O
(Retail)
Serial Centric I/O
(Hospitality)
USB-C to Head 1 1
12VPowered USB 3 1
24VPowered USB 1 1
Serial 1 x RJ50
1 x DB9
4 x RJ12
2 x RJ45
USB3.0 (5V) 2 2
DisplayPort 1 1

1-2 Product Overview
I/O Board Connectors USBCentric I/O
(Retail)
Serial Centric I/O
(Hospitality)
Cash Drawer (12/24 V) 1 (dual port) 2
LAN 1 1
Both I/O boards are connected to the CX5 core motherboard through a single USB Type-
C connector. In addition to the integration of the board in the base, each I/O can be
configured for a wall mount solution, pole mount solution, or ordered in a remote
chassis to permit placement under the counter.
Base Models
Model Description
7773-1215-8801 CX5, 15" 4:3 PCAP, 4GB DDR3L memory, No HDD, No
Power Supply
7773-1216-8801 CX5, 15.6" PCAP, 4GB DDR3L memory, No HDD, No Power
Supply

Product Overview 1-3
Features
Feature Description
Display F013 15" 4:3 oTP LCD, PCAP, eDP, 1024x768, AG/AS,
400nit, 7772 EDID
F016 15.6" oTP LCD, PCAP, eDP, 1920x1080, AG/AS
Memory F132 4GB, DDR3L(Core)
F134 4GB, DDR3L (Add On)
Storage Media F241 SSD 120 GB, M.2 SATA
F243 SSD 240 GB, M.2 SATA
Port A(Right Side)
Features
F140 No Peripheral Filler Plate
F141 NCR Encrypted MSR
Port B(Left
Side)Features
F150 No Peripheral Filler Plate
F151 Biometrics
F156 Imager
Port C
(Bottom/Chin)Features
F160 No Peripheral Filler Plate
F161 2-in-1 Sign-in (DallasKey/Addimat)
F166 Imager
F168 Wireless Card and Antenna
F169 External Speaker Module
Port DFeatures F450 No Customer Display - Logo Badge
F451 APA(All Points Addressable) Graphical Display
F452 7" Non-Touch LCD (XL7) Customer Display
F453 7" Touch LCD (XL7) Customer Display
F460 5MPCamera
F461 2x20 Customer Display
F462 Double Byte Customer Display
F471 OSI APA(All Points Addressable) Graphical Display

1-4 Product Overview
Feature Description
Base Display F446 10" Touch LCD (TES) Base Display
F455 10" Non-Touch LCD (XL10) Base Display
F456 10" Touch LCD (XL10) Base Display
F457 No Base Display Option
F465 10" Non-Touch LCD (XL10) with Cube Imager
F466 10" PCAP LCD (XL10) with Cube Imager
F475 10" Non-Touch LCD (XL10) High Mount
F476 10" PCAP LCD (XL10) High Mount

Product Overview 1-5
Feature Description
Base and Power Supply F032 Base for USBCentric I/O(Retail), Integrated Power
Supply (15.6” 16:9 Display)
F033 Base for USBCentric I/O(Retail), Remote Power
Supply (15.6” 16:9 Display)
F034 Base for SerialCentric I/O(Hospitality), Integrated
Power Supply (15.6” 16:9 Display)
F035 Base for SerialCentric I/O(Hospitality), Remote
Power Supply (15.6” 16:9 Display)
F036 Integrated USBCentric I/O(Retail)Expansion (15.6”
16:9 Display)
F037 Integrated Serial Centric I/O(Hospitality)
Expansion (15.6” 16:9 Display)
F038 Remote USBCentric I/O(Retail)Chassis (15.6” 16:9
Display)
F039 Remote SerialCentric I/O(Hospitality)Chassis
(15.6” 16:9 Display)
F042 Base for USBCentric I/O (Retail), Integrated Power
Supply (15” 4:3 Display)
F043 Base for USBCentric I/O (Retail), Remote Power
Supply (15” 4:3 Display)
F044 Base for SerialCentric I/O(Hospitality), Integrated
Power Supply (15” 4:3 Display)
F045 Base for SerialCentric I/O(Hospitality), Remote
Power Supply (15” 4:3 Display)
F046 Integrated USBCentric I/O(Retail) (15” 4:3 Display)
F047 Integrated Serial Centric I/O(Hospitality) (15” 4:3
Display)
F048 Remote USBCentric I/O(Retail)Chassis (15” 4:3
Display)
F049 Remote SerialCentric I/O(Hospitality)Chassis (15”
4:3 Display)

1-6 Product Overview
Feature Description
Power Cord F100 US Power Cord
F101 International Power Cord
F102 UK Power Cord
F103 Australia Power Cord
F104 China Power Cord
F105 SEV Power Cord
F106 India Power Cord
F107 Taiwan Power Cord
F108 Argentina Power Cord
F109 Power Cord 120V Twist Lock
F119 No Power Cord
Optional Features
Optional Feature Description
Optional Stand F040 Stand, CX5, Integrated I/OMount, without Power
Supply
F041 Stand, CX5, Integrated I/OMount, with Power Supply
Ethernet Cable F110 10/100/1000 Ethernet Cable
Serial Converter
Cable
F111 Serial Converter Cable
Remote Base Cable
(for use with F038,
F039, F048, or F049)
F112 USBC Cable, Remote, Keyed, Black, 1m
F113 USBC Cable, Remote, Keyed, Black, 2.5m
F115 USBC Cable, Remote, Straight Offset, Black, 2.5m
TPM F130 Hardware TPMSecurity Module 2.0