BenQ DesignVue PD Series User manual

Colors You Can Trust
LCD Monitor
User Manual
DesignVue Designer Monitor | PD Series

2
Copyright
Copyright © 2023 by BenQ Corporation. All rights reserved. No part of this publication
may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language or computer language, in any form or by any means, electronic,
mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written
permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied,
with respect to the contents hereof and specifically disclaims any warranties,
merchantability or fitness for any particular purpose. Further, BenQ Corporation
reserves the right to revise this publication and to make changes from time to time in
the contents hereof without obligation of BenQ Corporation to notify any person of such
revision or changes.
BenQ flicker-free technology maintains a stable backlight with a DC dimmer that
eliminates the primary cause of monitor flicker, making it easier on the eyes. The
performance of flicker-free may be affected by external factors such as poor cable
quality, unstable power supply, signal interference, or poor grounding, and not limited to
the above mentioned external factors. (Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of
its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate
vision with the ultimate goal to achieve a low-carbon society. Besides meeting
international regulatory requirement and standards pertaining to environmental
management, BenQ has spared no efforts in pushing our initiatives further to
incorporate life cycle design in the aspects of material selection, manufacturing,
packaging, transportation, using and disposal of the products. BenQ ecoFACTS label
lists key eco-friendly design highlights of each product, hoping to ensure that
consumers make informed green choices at purchase. Check out BenQ's CSR Website
at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.

3
Product support
This document aims to provide the most updated and accurate information to
customers, and thus all contents may be modified from time to time without prior
notice. Please visit the website for the latest version of this document and other
product information. Available files vary by model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from Support.BenQ.com. The website layout and content
may vary by region/country.
• User manual and related document
• Drivers and applications
• (EU only) Dismantled information: Available on the user manual download page. This
document is provided based on Regulation (EU) 2019/2021 to repair or recycle your
product. Always contact the local customer service for servicing within the warranty
period. If you wish to repair an out-of-warranty product, you are recommended to go to a
qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do
not disassemble the product unless you are aware of the consequences. If you cannot
find the dismantled information on your product, contact the local customer service for
assistance.
Firmware upgrade
You are recommended to upgrade the product to the latest firmware version (if
available) and refer to the most up-to-date user manual to make best use of the
product.
To upgrade your monitor, download and install the Display QuicKit software from the
BenQ website.
• Support.BenQ.com > model name > Software & Driver > Display QuicKit (available only
when your monitor is compatible)
• Support.BenQ.com > Display QuicKit (availability may vary by region)
The software utility checks the compatibility of your monitor automatically once
launched. Refer to the user manual of the software utility for instructions.
If your monitor is not compatible with Display QuicKit, and you wonder if there is an
updated firmware version available, please contact BenQ customer service.
Advanced software
Apart from the built-in technologies and features available on this product, you are
provided with more software applications to enhance and extend the product
functionality. Download the software and its user guide as instructed from the BenQ
website.
• Display Pilot (applicable for PD2720U) / Display Pilot 2 (applicable for
PD2725U/PD3206U/PD3220U/PD3225U/PD3420Q)
Display Pilot / Display Pilot 2 is a software utility that allows for quick accurate tuning
of the display with the ability to easily save and use monitor configurations that are
best suited for you. All adjustments are controlled via software to eliminate the need to
use the monitor on-screen displays (OSD).
• Display ColorTalk (applicable for PD2725U/PD3206U/PD3225U)
Display ColorTalk is a software provides an intuitive interface to match the colors of
multiple displays, whether it's a MacBook display with a single monitor or across
multiple monitors.

4
EPREL Registration Number:
PD2720U: 342298
PD2725U: 400184
PD3206U: 1874337
PD3220U: 342304
PD3225U: 1874336
PD3420Q: 343946

5
Q&A index
Start with the topics that you are interested in.
Setup
Menus and accessories
Input source and color setting
How to set up the monitor and turn it on?
Safety precautions 7
How to assemble your monitor hardware 25
How to adjust monitor height?
Adjusting the monitor height 35
How to wall mount the monitor?
Using the monitor wall mounting kit (purchased separately) 38
How to use the OSD menu?
5-way controller and basic menu operations 40
Hotkey Puck G2 and its basic operations 44
Navigating the main menu 53
Can I set hot keys to frequently used functions or menus?
Customizing the hot keys 42
Customizing the Controller Keys on Hotkey Puck G2 45
How to use the provided controller (Hotkey Puck G2)?
Connect the Hotkey Puck G2 to the monitor. 31
Hotkey Puck G2 and its basic operations 44
How to switch the input sources?
Connect the PC video cable. 29
Signal Input 54
Is there any recommended color setting for certain scenario?
Choosing an appropriate color mode 46
What menu options are available to each color mode?
Available menu options to each color mode 64
How to watch HDR content?
Working with HDR technology 50

6
Useful tools to enhance efficiency
Maintenance and product support
Can I control two computers with one set of keyboard and
mouse?
Working with two video sources (KVM Switch) 46
How to split screen my monitor to show images from two sources
at the same time?
Displaying two sources at the same time (PIP/PBP) 48
How to connect two or more monitors to have more screen
space?
Connecting multiple monitors (Thunderbolt™ daisy chaining) (selected
models only) 49
How to preview an image of different color settings simultane-
ously?
Working with two color settings on the same image (DualView) 51
How to clean the monitor?
Care and cleaning 9
How to keep the monitor not in use for a long time?
How to detach the stand 33
Care and cleaning 9
I need more support.
Product support 3
Servicing 10

7
Safety precautions
Power safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment.
The socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked
label. If you are not sure of the type of power available, consult your dealer or local
power company.
• The Class I pluggable equipment Type A must be connected to protective earth.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2
must be used.
• Use only the power cord provided by BenQ. Never use a power cord that appears to be
damaged or frayed.
• To avoid possible damage to the monitor, do not use it in a region where power supply
is unstable.
• Ensure that the power cord is connected to a grounded power outlet before turning on
the monitor.
• To avoid possible danger, observe the total electric load when using the monitor with
a (multi-outlet) extension cord.
• Always turn off the monitor before unplugging the power cord.
For Germany only:
• (If the weight of the product is less than or equal to 3 kg) An approved power cord
greater or equal to H03VV-F, 3G, 0.75mm2must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or
equal to H05VV-F or H05RR-F, 3G, 0.75mm2must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY
AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
For models with adapter:
• Use only the power adapter supplied with your LCD Monitor. Use of another type of
power adapter will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or
charge the battery. Do not cover the power adapter with paper or other objects that
will reduce cooling. Do not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside.
Replace the unit if it is damaged or exposed to excess moisture.
Please follow these safety instructions for best performance, and long life for your monitor.
10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

8
Installation
• Do not use your monitor under any of the following environmental conditions:
• Extremely high or low temperature, or in direct sunlight
• Dusty places
• Highly humid, exposed to rain, or close to water
• Exposed to vibrations or impacts in places such as cars, buses, trains, and other rail
vehicles
• Near heating appliances such as radiators, heaters, fuel stoves, and other heat-generating
items (including audio amplifiers)
• An enclosed place (such as a closet or bookcase) without appropriate ventilation
• An uneven or sloping surface
• Exposed to chemical substances or smoke
• Carry the monitor carefully.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage
to the monitor.
• Ensure that children do not hang or climb onto the monitor.
• Keep all packing bags out of reach of children.
Operation
• To protect your eyesight, please refer to the user manual to set the optimal screen
resolution and the viewing distance.
• To reduce eye fatigue, take a break on a regular basis while using the monitor.
• Avoid taking either one of the following actions for a long time. Otherwise, burn marks
may occur.
• Play images that cannot occupy the screen entirely.
• Place a still image on the screen.
• To avoid possible damage to the monitor, do not touch the monitor panel by finger tip,
pen, or any other sharp objects.
• Excessively frequent plug and unplug of video connectors may cause damage to the
monitor.
• This monitor is designed mainly for personal use. If you want to use the monitor in a
public place or a harsh environment, contact your nearest BenQ service center for
assistance.
• To avoid possible electric shock, do not dissemble or repair the monitor.
• If a bad smell or an abnormal sound appears to come from the monitor, contact your
nearest BenQ service center for assistance immediately.
Caution
• The distance between you and the monitor should be 2.5 to 3 times the diagonal width
of the screen.
• Looking at the screen for an extended period of time causes eye fatigue and may
deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of
product use.
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.

9
Safety notice for remote control (applicable if a
remote control is provided)
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result in
malfunction.
• Confirm there is no object between the remote control and the remote sensor of the
product.
• When the remote control will not be used for an extended period, remove the
batteries.
Battery safety notice (applicable if a remote
control is provided)
The use of the wrong type of batteries may cause chemical leaks or explosion. Please
note the following:
• Always ensure that the batteries are inserted with the positive and negative terminals
in the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life
or cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter
seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the
batteries as soon as possible.
• Due to varying storage conditions, the battery life for the batteries included with your
product may be shortened. Replace them within 3 months or as soon as you can after
initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your
local regulations or waste disposal provider.
If the supplied remote control contains a coin / button cell battery, pay attention to the
following notice as well.
• Do not ingest battery. Chemical Burn Hazard.
• The remote control supplied with this product contains a coin / button cell battery. If
the coin / button cell battery is swallowed, it can cause severe internal burns in just 2
hours and can lead to death.
• Keep new and used batteries away from children. If the battery compartment does not
close securely, stop using the product and keep it away from children.
• If you think batteries might have been swallowed or placed inside any part of the body,
seek immediate medical attention.
Care and cleaning
• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.
• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)
• Install your monitor and monitor mounting kit on a wall with flat surface.

10
• Ensure that the wall material and the standard wall mount bracket (purchased separately)
are stable enough to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD
monitor.
• Always unplug the product from the power outlet before cleaning. Clean the LCD
monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or
glass cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not
be blocked or covered. Your monitor should never be placed near or over a radiator or
heat sources, or in a built-in installation unless proper ventilation is provided.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage
to the monitor.
• Consider keeping the box and packaging in storage for use in the future when you may
need to transport the monitor.
• Refer to the product label for information on power rating, manufacture date, and
identification markings.
Servicing
• Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltages or other risks. If any of the above mentioned
misuse or other accident such as dropping or mishandling occurs, contact qualified
service personnel for servicing.
• For replacement of power cord, connection cables, remote control or power adapter,
please contact BenQ customer service.
• Contact your place of purchase or visit the local website from Support.BenQ.com for
more support.
General warranty information
Note that the monitor warranty may be void if any of the following conditions occurs:
• Documents required for warranty services have been altered by unauthorized use or is
illegible.
• The model number or production number on the product has been altered, deleted,
removed or made illegible.
• Repairs, modifications, or alterations have been made by unauthorized service
organizations or persons.
• Damage caused by improper storage of the monitor (including but not limited to force
majeure, direct exposure to sunlight, water, or fire).
• Reception problems occurred due to external signals (such as antenna, Cable TV)
outside the monitor.
• Defects caused by abuse or misuse of the monitor.
• Before using the monitor, it is the sole responsibility of the user to check whether the
monitor is compatible with local technical standards if the user brings the monitor out
of its intended sales area. Failure to do so may cause product breakdown and the user
will have the pay the repairing costs.

11
• It is the sole responsibility of the user if problems (such as data loss and system
failure) occurred due to non-factory provided software, parts, and/or non-original
accessories.
• Please use the original accessories (e.g. power cable) only with the device to avoid
possible dangers such as electric shock and fire.
Typographics
In this document, the steps needed to reach a menu may be shown in condensed form,
for example: Menu > System > Information.
Icon /
Symbol Item Meaning
Warning Information mainly to prevent the damage to
components, data, or personal injury caused by misuse
and improper operation or behavior.
Tip Useful information for completing a task.
Note Supplementary information.

12
Table of Contents
Copyright .............................................................................................................. 2
Product support ................................................................................................... 3
Firmware upgrade............................................................................................................. 3
Advanced software........................................................................................................... 3
Q&A index ............................................................................................................. 5
Safety precautions ............................................................................................... 7
Power safety ..................................................................................................................... 7
Installation ........................................................................................................................ 8
Operation........................................................................................................................... 8
Safety notice for remote control (applicable if a remote control is provided) ............. 9
Battery safety notice (applicable if a remote control is provided) ................................ 9
Care and cleaning............................................................................................................. 9
Servicing.......................................................................................................................... 10
General warranty information........................................................................................ 10
Getting started ................................................................................................... 14
Getting to know your monitor ........................................................................... 17
Front view........................................................................................................................ 17
Back view ........................................................................................................................ 18
Connections ....................................................................................................................20
Installation .......................................................................................................... 25
How to assemble your monitor hardware..................................................................... 25
How to detach the stand ................................................................................................ 33
Adjusting the monitor height ......................................................................................... 35
Rotating the monitor (selected models only) ............................................................... 36
Viewing angle adjustment.............................................................................................. 37
Using the monitor wall mounting kit (purchased separately) ...................................... 38
How to adjust your monitor ............................................................................... 39
The control panel............................................................................................................ 39
5-way controller and basic menu operations ................................................................ 40
Working with the hot keys.............................................................................................. 42
Hotkey Puck G2 and its basic operations ..................................................................... 44
Working with a Mac series product............................................................................... 45
Adjusting Display Mode ................................................................................................. 46
Choosing an appropriate color mode............................................................................ 46
Working with two video sources (KVM Switch) ........................................................... 46
Displaying two sources at the same time (PIP/PBP)................................................... 48
Connecting multiple monitors (Thunderbolt™ daisy chaining) (selected models only) 49
Working with HDR technology ....................................................................................... 50
Working with two color settings on the same image (DualView) ............................... 51

13
Navigating the main menu .................................................................................53
Input menu ......................................................................................................................54
Picture menu ...................................................................................................................57
Color menu ......................................................................................................................59
Audio menu .....................................................................................................................66
KVM Switch menu ..........................................................................................................67
Custom Key menu ..........................................................................................................69
System menu ..................................................................................................................71
Troubleshooting .................................................................................................77
Frequently asked questions (FAQ) ................................................................................ 77
Need more help?............................................................................................................. 79
2023/12/18
PD20U-EM-V3

14
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ LCD Monitor (PD2720U)
(PD2725U / PD3206U / PD3220U /
PD3225U)
(PD3420Q)
Monitor Stand
Monitor Base
Back Cover

15
Quick Start Guide
Safety Instructions
Regulatory Statements
Installation Guide
(PD3420Q only)
Power Cord
(Supplied item may differ by model or
region.)
Video Cable: DP to mini DP
(Optional accessory)
Video Cable: DP to DP
(Optional accessory)
Video Cable: HDMI
Quick Start Guide
Safety
Instructions
Regulatory
Statements

16
Video Cable: Thunderbolt™
(Optional accessory for models with
Thunderbolt™ 3 inputs)
A Thunderbolt™ passive cable that supports up
to 40 Gb/s data transfer.
Video Cable: USB-C™
(Optional accessory, purchased separately)
USB Cable
Hotkey Puck G2
• Available accessories and the pictures shown here may differ from the actual contents and the product
supplied for your region. And the package contents may subject to change without prior notice. For cables
that are not supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport
the monitor. The fitted foam packing is ideal for protecting the monitor during transport.
• Accessories and cables may be included or sold separately depending on the product supplied for your
region.
Always keep the product and accessories out of reach of small children.

17
Getting to know your monitor
Front view
(PD2720U) (PD2725U / PD3206U / PD3220U /
PD3225U)
(PD3420Q)
1. Speakers
2. Power LED indicator
2
11
2
11
2
11

18
Back view
(PD2720U / PD2725U) 3. Power button
4. Control keys
5. Headphone jack
6. (PD3206U/PD3225U) USB 3.2
Gen 2 ports
(Others) USB 3.1 Gen 1 ports
(downstream; connecting to the
USB devices)
7. (PD3206U/PD3225U) USB 3.2
Gen 1 ports
(Others) USB 3.1 Gen 1 ports
(upstream; connecting to the
PC)
8. Hotkey Puck G2 socket
9. HDMI1 socket
10. HDMI2 socket
11. DisplayPort socket
12. Thunderbolt™ 3 socket 1 (*, for
video, data transfer and power
delivery)
13. Thunderbolt™ 3 socket 2 (**, for
video out in daisy chain only)
14. Kensington lock slot
15. AC power input jack
16. USB-C™ port (for data transfer
only)
17. USB-C™ port (for video, data
transfer and power delivery up to
65W)
(PD3206U / PD3220U / PD3225U)
(PD3420Q)
3
4
56789101112131415
3
4
5
6 7 8 9 10 11 12 13 14
16
6
15
4
7
15 10 17 6 14
16
6
3
5
98 11

19
• *: 1) Thunderbolt™ 3 with up to 40Gbs bandwidth; 2) supports up to two 4K monitors by daisy chain; 3)
power delivery up to 85W (PD3206U / PD3220U / PD3225U) or 65W (PD2720U / PD2725U). See Power
delivery of Thunderbolt™ 3 ports on your monitor (PD2720U / PD2725U / PD3206U / PD3220U / PD3225U
only) on page 23 for more information.
• **: 1) Thunderbolt™ 3 with up to 40Gbs bandwidth; 2) supports up to two 4K monitors by daisy chain; 3)
power delivery up to 15W (PD2720U / PD2725U / PD3206U / PD3220U / PD3225U). See Power delivery of
Thunderbolt™ 3 ports on your monitor (PD2720U / PD2725U / PD3206U / PD3220U / PD3225U only) on
page 23 for more information.
• With Thunderbolt™ 3 video input, the USB data transmission speed is up to USB 3.1 Gen 2.
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.
• (Applicable for products with white case) The case of the product may turn yellow in about 3 years due to
the photo-oxidation reactions induced by light. This is a normal phenomenon and should not be
considered as manufacturing defect.

20
Connections
The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.
For detailed connection methods, see page 29 - 31.
PC / Notebook
Headphone/
Speakers
USB
peripherals
PD2720U / PD2725U
Monitor
(for daisy chain)