Blue Coat MC-S400 Series User manual

Blue Coat recommends connecting the cables and verifying the LEDs and LCD display to ensure
functionality before rack mounting the appliance.
If you want to install the appliance into a rack before performing any configuration tasks, begin with
Rack Mount the Appliance.
Note: Network deployment cables are not included and must be supplied by the user.
Figure 1 shows a typical Blue Coat MC-S400 network deployment:
The following installation assumes the network deployment shown in Figure 1 is in use. For other
deployment options, see the deployment guides,Available for viewing at:
https://bto.bluecoat.com/products/Management-Center
To function test your MC-S400 appliance in your deployment (Figure 2):
1. Remove the EULA (End User License Agreement) sticker located on the
rear of the appliance. Be aware that you are agreeing to the terms and
conditions of the EULA by removing the sticker and installing the
product.
2. Connect a network cable between the SYS MGMT 0:0 port network interface and the appliance.
The interface auto-negotiates 10/100/1000 Base-T speed and duplex settings.
Note: You must use the SYS MGMT 0:0 port to configure and access the appliance.
3. Connect the null-modem serial cable between the MC-S400 appliance and a PC or serial
terminal for completing initial configuration.
4. Connect the enclosed power cords into the power supply inlet on the MC-S400 and then into a
power source. The appliance automatically powers on and initializes.
Note: Avoid shutting down the appliance by removing the power cords or using the soft power switch.
Configuration corruption issues can occur if the appliance power supply is abruptly cut.
3Connect the Cables
2
Unpack the shipment package and verify the contents of the box.
The Blue Coat MC-S400 series appliance ships with the following components:
 Blue Coat MC-S400 series appliance  Software License Agreement
 Two AC power cords  Safety and Regulatory Compliance Guide
 Null-modem serial cable  Quick Start Guide (this document)
 Two / four post slide-rail kit  Rack mount ears w/ installation hardware
3Unpack the Appliance
1
Quick Start Guide
Management Center: MC-S400 Series
Flip over to complete the installation
 You must remove the inner rail from Rail_A before starting the installation. For more
information on this task, refer to the S400 Series Maintenance and Upgrade Guide.
 Rail_B and Rail_A are not used in the four-post slide-rail installation. These items should
be set aside for future use.
The slide-rail rack mounting kit included with the appliance allows the appliance to be installed in
multiple configurations. This Quick Start Guide will show the tasks required to install the MC-S400
series appliance into a four-post rack.
Note: For comprehensive information on the slide-rail rack mounting kit and additional installation
options, see the S400 Series Maintenance and Upgrade Guide at:
https://bto.bluecoat.com/blue-coat-hardware-documentation
To ensure safety before you begin rack mounting the appliance, follow these instructions:
1. Gracefully shutdown the appliance from the CLI and disconnect all cables.
2. Read the Rack Mount Warnings section of the included Safety and Regulatory Compliance
Guide.
3. Take adequate safety and grounding measures to avoid creating an electric shock hazard and to
prevent bodily injury.
To install the MC-S400 into a four-post equipment rack, you may need the following tools and
hardware:
To install the MC-S400 into a four-post equipment rack, you need the following items:
Note:
Rack Mount the Appliance
6
 M4 Nut driver / Adjustable wrench  #2 Phillips head screwdriver
 Equipment rack specific screws (please refer to your equipment rack guide for more information)
Install the License
1. Access the CLI using your terminal emulation software if you exited the console after completing
the previous step.
2. Enter license get-from-bluecoat to begin license download process.
3. Enter license view to see the status of the license.
4. When the license has finished installing, exit the CLI.
Note: After the license has been successfully downloaded and installed, please wait a minute for
services to startup before verifying connectivity or shutting down the appliance.
5. (Optional) If you need to shutdown the appliance, enter shutdown.
Verify Connectivity
1. Verify that you can log in to the appliance via the Web browser. To log in to the Management
Center UI:
a. Enter the MC-S400 IP address into your Web browser's Address or Location box using the
following format: https://MC_ipaddress:8082.
b. Enter the default UI admin credentials (admin | admin) to access the management console.
The management console loads within your browser window.
Note: The administrator UI account is wholly separate from the administrator SSHCLI account.
As such, it does not use the password that was set during initial configuration.
Gracefully Power Down the Appliance
1. Access the MC-S400 command-line interface (see Perform Initial Configuration for more
information).
2. Select 1) Command Line Interface to access the CLI.
3. Enter enable to turn on access to privileged commands.
4. Enter shutdown to turn off the appliance.
Important! Do not shut down the appliance using the switch or by removing the power cables!
Abruptly removing power can result in irreparable data loss. Always use the shutdown
command from the CLI to power down the appliance.
3. Configure the terminal emulation software to the following settings:
4. Power on the MC-S400 appliance and then press <Enter> three times on the terminal emulator.
5. Enter the network configuration parameters when prompted. If your MC-S400 appliance is
connected to the network, the configuration wizard will attempt to verify DNS server addresses
and auto-detect link settings.
Important: As part of the MC first time startup sequence, the appliance requires approximately 5
minutes to initialize the RAID array. After RAID initialization, the appliance begins a one-time RAID
synchronization process that takes approximately 4 - 5 hours to complete.
The appliance is fully operational during this process.
You can view the status of the RAID sync by issuing the show status command from the CLI.
Baud rate: 9600 bps Data bits: 8
Parity: none Stop bits: 1
Flow control: none
Verify the LEDs and LCD Display
3
To verify that the appliance has booted and is operational, check the following:
Figure 3 shows the location of all the major control functions located on the front panel of the MC-
S400 series appliance. After the appliance boots up, the System Management LED should be Off
while the Power LED should alternate between amber and green, denoting an unconfigured state.
After the appliance has been configured for network access, the MC LCD displays the IP address and
various system statistics. You can use the left and right arrows to manually scroll through the statistics
modes.
3Perform Initial Configuration
4
Configure the appliance for network access using the CLI. During this process, you will configure the
network settings of the appliance as well as set the console password used to access the SSH CLI.
The CLI admin is an independent account used only to access the CLI and cannot be used to log in to
the UI.
You must have the following network information on hand to perform initial configuration:
To access the MC-S400 command-line interface and run the configuration wizard:
1. Confirm that a null-modem serial cable is connected from the MC-S400 appliance to your
workstation serial port. For cabling instructions, see Connect the Cables.
2. Open a terminal emulation program such as Microsoft HyperTerminal®, PuTTY, Tera Term, or
Procomm™.
 MC-S400 IP address  Default Gateway IP address
 Primary DNS server IP address  Subnet mask
 Console access password
After your MC-S400 appliance is configured for network access, complete the installation by verifying
network connectivity and activating the Management Center license engine through the CLI (command
line interface). Typical Management Center deployments require configuration of the HTTP proxy to
contact the Blue Coat licensing servers. If your deployment provides external access to the Internet,
you do not need to configure an HTTP Proxy.
Configure the HTTP Proxy (required if a proxy server is used to access the Internet)
1. Access the CLI using your terminal emulation software.
2. Select 1) Command Line Interface to access the CLI.
3. Enter enable to turn on access to privileged commands.
4. Enter http-proxy configure and input the HTTP proxy server details when prompted.
5. Enter http-proxy enable to enable use of the configured HTTP proxy server.
6. Enter show setupinfo to verify your network configuration details.
3License and Log-in to the MC-S400 Appliance
5
For additional installation details and configuration options, see the
Management Center documentation available at:
https://bto.bluecoat.com/products/Management-Center
6
4
2

This section lists additional resources for the MC-S400 appliance.
3Next Steps
7
RECYCLE YOUR OLD BLUE COAT APPLIANCE! —Blue Coat offers an easy and sustainable way to
recycle your decommissioned Blue Coat appliances. Simply use your new shipping box to send us your
old appliance, absolutely free of charge. For details and shipping information, please visit:
http://www.bluecoat.com/support/recycling-blue-coat-products
WHY RECYCLE? —According to the latest figures on E-Waste and Recycling from the Environmental
Protection Agency (EPA), the recycling rate for electronic waste in the United States is under 20%. The
remaining 80% of waste products end up in landfills or incinerators.
Without proper recycling, toxic chemicals and other hazardous materials pose serious environmental and
health risks. By offering a free and easy-to-use Product Take-Back program to its customers, Blue Coat
enables businesses to efficiently and responsibly dispose of their used technology. Find out how!
1. Fast and easy to use
Use your new appliance carton to ship us your old technology.
2. Protects people and the planet
Responsible technology recycling is good for business and the environment.
3. Free for our customers
We cover the costs, including shipping.
To take advantage of this offer, visit www.bluecoat.com/support/recycling-blue-coat-products and follow
the simple instructions.
Recycling Information
To view an online version of this document, go to:
https://bto.bluecoat.com/products/Management-Center
How to Contact Support —For the current list of regional customer support phone numbers, go to:
http://www.bluecoat.com/contact/customer-support
When contacting Blue Coat Systems for technical phone support or to set up an RMA, be prepared to
provide your serial number to verify entitlement. If you do not have your serial number, supply Blue Coat
with your Support Contract Number, which can be found on your Support Contract Certificate.
If you have purchased a Support Contract but have not received a Support Contract Certificate, go to:
http://www.bluecoat.com/contact/customer-support
BlueTouch Online —BlueTouch Online https://bto.bluecoat.com allows you to create new technical
support cases and review and comment on open cases at any time. You also have access to exclusive
Blue Coat support materials, installation notes, and updates.
To obtain a BlueTouch Online login, go to:
https://bto.bluecoat.com/requestlogin
Blue Coat Support Offerings —For a list, see http://www.bluecoat.com/support/
Service Information
Americas:
Blue Coat Systems Inc.
420 North Mary Ave
Sunnyvale, CA 94085-4121
Rest of the World:
Blue Coat Systems International SARL
3a Route des Arsenaux
1700 Fribourg, Switzerland
This section describes how to troubleshoot several hardware problems.
Problem: The system does not power up.
Solution: Check the power cords and verify that the outlet is receiving power.
Problem: The System and Power LEDs are green, but there is no network connectivity.
Solution: Check the network connections to verify that they are not loose. Otherwise, the problem might
be a bad network cable or an issue with the router/switch.
Problem: The system does not power up.
Solution: Check the power cords and verify that the outlet is receiving power.
Problem: The System and Power LEDs are green, but there is no network connectivity.
Solution: Check the network connections to verify that they are not loose. Otherwise, the problem might
be a bad network cable or an issue with the router/switch.
3Troubleshooting
8
Reference Documentation To access the MC-S400 appliance reference documentation, visit:
https://bto.bluecoat.com/products/Management-Center
Hardware Documentation Blue Coat hardware document depository, to access visit:
https://bto.bluecoat.com/blue-coat-hardware-documentation
Answers to Frequently
Asked Questions
Blue Coat Knowledge Base, available at:
https://bto.bluecoat.com/knowledgebase
Blue Coat User Community Blue Coat Support Forums, available at:
https://forums.bluecoat.com
Classroom and Web-based
Training
Blue Coat Training, available at:
https://www.bluecoat.com/support/training
Deployment Planning and
Consultation
Blue Coat Professional Services, available at:
https://www.bluecoat.com/support/consulting-services/blue-coat-
consulting-services
Technical Support Blue Coat Support, available at:
https://www.bluecoat.com/support
© 2015 Blue Coat Systems, Inc. All rights reserved. BLUE COAT, PROXYSG, PACKETSHAPER, CACHEFLOW, INTELLIGENCECENTER, CACHEOS, CACHEPULSE, CROSSBEAM, K9, DRTR, MACH5, PACKETWISE, POLICYCENTER, PROXYAV, PROXYCLIENT, SGOS, WEBPULSE, SOLERA NETWORKS, DEEPSEE, DS APPLIANCE, SEE EVERYTHING. KNOW EVERYTHING., SECURITY EMPOWERS BUSINESS, BLUETOUCH, the Blue Coat shield, K9, and Solera Networks logos and other Blue Coat logos are registered trademarks or trademarks of Blue Coat Systems, Inc. or its affiliates in
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2. Assemble the slide-rails (Figure 6):
a. Loosely attach Rail_C to Rail_A. The precise attachment location depends on how far Rail_C must be
extended (or retracted) to fit your specific equipment rack model. It might be necessary to remove
Rail_C from Rail_A to determine the proper installation length for your network rack.
Temporarily mount Rail_C to Rail_A by doing the following:
1. Approximate the slide-rail installation length by lining up the front and rear mounting faces
against the equipment rail. Be sure that the slide-rail mounting faces are on the outside of the
equipment rack vertical rails.
2. Temporarily install (3) M3 screws through the slotted hole located on Rail_C after the
installation length has been determined. Be sure to install the screws equidistantly to distribute
the loads placed on the rail.
b. Repeat step 2a for the opposite slide-rail.
To install the MC-S400 appliance into a four-post equipment rack, follow the steps below:
1. Attach the inner rail to the appliance (Figure 5):
a. Align the inner rail to the four mounting posts on the side of the chassis and lock the rail into position
by sliding it towards the rear of the appliance. Ensure that all four mounting posts snap into the slots
on the inner rail.
b. Install (1) M3 screw to secure the inner rail to the appliance.
c. Align the rack mount ear against the raised mounting posts and install (2) M3L4 screws to secure the
rack mount ear to the appliance. Ensure that the captive screw faces the front.
d. Repeat steps 1a-1c for the opposite inner rail.
3. Mount the slide-rail assemblies into the four-post rack (Figure 7, located on the other side of the poster):
a. Place the assembled slide-rail against the equipment rack and attach the Rail_A front bracket to the
outside face of the rack using (2) rack screws. Do not fully tighten! The Rail_A front bracket will be
tightened after the appliance is secured in step 4c.
b. Extend (or retract) Rail_C to align the mounting face of the bracket against the outside face of the
equipment rack and attach with (2) rail screws. Do not fully tighten! The Rail_C bracket will be
tightened after the appliance is secured in step 4c.
c. Tighten the Rail_C side mounting screws.
d. Repeat steps 3a-3c for the other side. Ensure both slide-rail assemblies are at the same
height in the rack.
4. Secure the MC-S400 appliance into the equipment rack (Figure 8):
a. Align the grooves on the inner rail with those on Rail_A, and slide the appliance half-way
into the rack.
b. Depress the gray tab on the inner rail to slide the appliance fully into the equipment rack.
c. Withdraw the appliance to access the rack mounting screws and tighten the Rail_A and Rail_C
rack mounting screws that secure the slide-rails to the equipment rack (See Figure 7, inset a
and b).
d. Push the appliance fully into the equipment rack.
e. Tighten the thumbscrews on the retaining ears to prevent the unit from sliding out of the
equipment rack.
5. Reconnect the cables. Follow the instructions in Task 2—Connecting the Cables and Task 3 —
Verifying the LEDs and LCD Display.