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7. Troubleshooting
Error message on the LCD display:
Others issues:
Step 9 Step 10
At the end of the program, the LCD display will ash
to indicate it is nished, turn anti-clockwise the
speed button to 00 to stop.
Press the I/O (ON/OFF) button to O (OFF) to switch
off the appliance. To remove the bowl, press on
the release button (Z3) and ensure to use the bowl
handle to remove it.
WARNING: Never set up the speed level over 1 when using the steamer basket to avoid hot food or
liquid splashing. Never use basket without the steamer cover lid to avoid scalding by hot steam and hot
condensed water! During operation, avoid getting too closed to the hot steam. Always use the handles of
the three parts when checking the cooking or removing the steamer. Hold the steamer baskets and lid in
such a way that the rising steam or hot dripping liquid cannot come into contact with you when taking it
off. Ensure to always position correctly the steamer basket onto the bowl before starting the cooking. Do
no touch the stainless steel surface during operation as it may become hot, only use the handle to move
and remove the bowl! Keep children away during cooking operation and warn them about the danger of
hot surface, hot steam and hot condensed water.
WARNING: In any case, do not try to repair by yourself the appliance, ensure to contact the
manufacturer, its service agent or an authorized repair center in order to avoid a hazard.
Error Code Explanation Action
E02 The stainless steel bowl was
installed incorrectly into its base.
Press the Z3 button, take out the bowl and put
it back into its base following the operating
instruction on page 9.
E03 The bowl cover lid was installed
incorrectly.
Take out the cover lid and reinstall it following
the operating instruction on page 9.
E04 Technical issues with the product.
The product needs to be taken for repair to
the manufacturer After Sales services or to an
authorized repair center.
Issues Action
The appliance cannot be switched on. Check that the electric cable has been properly plugged
into the appliance and into the main socket.
Blank screen on LCD display. The appliance is on standby mode, turn anti-clockwise the
speed button to exit the standby mode.
The scale function is not working.
Take out everything on the scale, switch off the appliance,
switch it on again then start again the weighing operation
following the instruction on page 10.
The appliance stops during operation.
It may due to overloading, we recommend you switch off
the appliance, take out the bowl to reduce the preparation
volume, wait 10 minutes for the motor to cool down before
placing back the bowl into its base and start again the
operation.