Bosch SHEM78ZH5N User manual

en-us Operating instructions
Dishwasher
SHE88PZ65N, SHX88PZ65N,
SHV88PZ63N, SHEM78ZH5N

2

en-us
3
Table of contents
en-us Oper at i ng i nst r uc t i ons
(Safety Definitions. . . . . . . . . . .5
(IMPORTANT SAFETY
INSTRUCTIONS . . . . . . . . . . . .6
ƒCauses of Damage . . . . . . . . .11
*Getting Started . . . . . . . . . . . .12
oHome Connect . . . . . . . . . . . .17
+Water softening system /
special salt . . . . . . . . . . . . . . .20
,Rinse Aid. . . . . . . . . . . . . . . . .23
-Loading the Dishwasher . . . .25
.Detergent . . . . . . . . . . . . . . . .37
/Dishwasher Cycles . . . . . . . .39
0Dishwasher Cycle Options . .40
1Operating the Dishwasher. . .43
2Care and Maintenance . . . . . .48
3Troubleshooting. . . . . . . . . . .52
4Customer Service. . . . . . . . . .59
‡Statement of Limited Product
Warranty . . . . . . . . . . . . . . . . .60

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Safety Definitions en-us
5
(Safety Definitions
Safety De f i n i t i o n s
9WARNING
This indicates that death or
serious injuries may occur as a
result of non-observance of this
warning.
9CAUTION
This indicates that minor or
moderate injuries may occur as
a result of non-observance of
this warning.
NOTICE
This indicates that damage to the
appliance or property may occur as a
result of non-compliance with this
advisory.
Note: This alerts you to important
information and/or tips.

9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
6
(IMPORTANT SAFETY INSTRUCTIONS IMPORT ANT SAFET Y I NST RUCT I ONS READ AND SAVE THESE INSTRUCTIONS
This dishwasher is provided with
Installation Instructions and this Use
and Care Manual. Read and
understand all instructions before
using the dishwasher.
This dishwasher is intended for use
up to a maximum altitude of
13,000 ft (4,000 meters) above sea
level.
To reduce the risk of fire, electrical
shock, or serious injury, observe the
following:
Ri s k of fire, el ec t r i c al shock, or ser i ous injury
9WARNING
RISK OF INJURY OR DEATH!
Misuse of the dishwasher can
result in serious injury or death.
Do not use the dishwasher in
any way not covered in this
manual or for any purpose other
than those explained in the
following pages.
9WARNING
RISK OF INJURY!
Severe injury and/or product
damage could result from the
use of unauthorized service
technicians or non-original
replacement parts. All repairs
must be performed by an
authorized service technician
using only original equipment
factory replacement parts.
9WARNING
RISK OF ELECTRICAL SHOCK
OR FIRE!
Electrical shock or fire could
result if the electrical supply for
the dishwasher covered in this
manual is incorrectly installed or
if the dishwasher has been
improperly grounded. Do not
use the dishwasher covered in
this manual unless you are
certain the electrical supply has
been correctly installed and the
dishwasher has been properly
grounded.

9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
7
9WARNING
RISK OF EXPLOSION!
■Under certain conditions,
hydrogen gas may be
produced in a hot water
system that has not been
used for two weeks or more.
Hydrogen gas is explosive.
Before using a dishwasher
that is connected to a hot
water system that has been
unused for two weeks or
longer, turn on all hot water
faucets and let the water
flow from each for several
minutes. This will release any
accumulated hydrogen gas.
As the gas is explosive, do
not smoke or use an open
flame during this time.
■When cleaning your
dishwasher with any
cleaning agent, remove all
cookware, utensils or any
foreign material from inside.
Some cleaning agents are
highly acidic and/or caustic
alkaline, which can cause
hydrogen gas to form if
aluminum material is also
inside the dishwasher tub.
Hydrogen gas is explosive.
Refer to the Care and
Maintenance section of the
dishwasher Use and Care
manual for instructions on
how to properly clean your
dishwasher.
9WARNING
HEALTH HAZARD!
Never use harsh chemicals to
clean your dishwasher. Some
bleach-based products can
damage your dishwasher and
may present health hazards!
GROUNDING INSTRUCTIONS
This appliance must be grounded to
a metal, permanent wiring system or
an equipment grounding conductor
must be run with the circuit
conductors and connected to the
equipment grounding terminal or
lead on the dishwasher. See the
Installation Instructions included with
this dishwasher for more information
on electrical requirements.
9WARNING
RISK OF ELECTRIC SHOCK!
This appliance must be
grounded. In the event of a
malfunction or breakdown,
grounding will reduce the risk of
electric shock by providing a
path of least resistance for
electric current. This appliance
is equipped with a cord having
an equipment-grounding
conductor.
Improper connection of the
equipment-grounding conductor
can result in risk of electric
shock. Check with a qualified
electrician if you are in doubt
whether the appliance is
properly grounded.

9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
8
Safe Operation
Use this dishwasher only for its
intended function, which is the
washing of household dishware and
kitchenware rated as dishwasher
safe.
Use only detergents or rinsing agents
recommended for use in a
dishwasher, and keep them out of
the reach of children.
9CAUTION
When loading items to be
washed:
■Locate sharp items so they
are not likely to damage the
door seal.
■Load knives and other sharp
utensils with their HANDLES
UP to reduce the risk of
cut-type injuries.
■Do not wash plastic items
unless they are marked
“dishwasher safe” or the
equivalent. For plastic items
not so marked, check the
manufacturer’s
recommendations.
■Do not operate your
dishwasher unless all
enclosure panels are in
place.
■Do not tamper with or
override controls and
interlocks.
Do not abuse, sit or stand on the
door or dish racks of the dishwasher.
9WARNING
RISK OF INJURY!
■To avoid risk of injury,
always use caution when
opening the door during or
following a wash cycle as
hot water or steam may
escape. Do not fully open
the door until water noises
have stopped and steam
has subsided.
9WARNING
CHILD SAFETY!
■To reduce risk of injury, do
not allow children to play in
or on the dishwasher
■When children become old
enough to operate the
appliance, it is the
responsibility of the
parents/legal guardians to
ensure the children are
instructed in safe practices
by qualified persons
NSF/ANSI 184 Certified residential
dishwashers are not intended for
licensed food establishments.

9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
9
Proper Care and Maintenance
Remove the dishwasher door to the
washing compartment when
removing an old dishwasher for
service or discarding.
To avoid floor damage and possible
mold growth, do not allow wet areas
to remain around or under the
dishwasher.
Note: To avoid dishwasher damage,
do not allow water to remain in your
dishwasher systems through
extended periods of freezing
temperatures. Freezing temperatures
can damage the water fill valve and
potentially other components of your
dishwasher.
NOTICE
It is highly recommended for the end
user to become familiar with the
procedure to shut off the incoming
water supply and the procedure to
shut off the incoming power supply.
See the Installation Instructions or
contact your installer for more
information.

9 IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
10
Proposition 65 Warning:
This product may contain a chemical
known to the State of California,
which can cause cancer or
reproductive harm. Therefore, the
packaging of your product may bear
the following label as required by
California:
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Causes of Damage en-us
11
ƒCauses of Damage
Ca u s e s of Da mage NOTICES
■Never use steam cleaning
products to clean your
dishwasher. The manufacturer will
not be liable for the possible
damages or consequences.
■Bleach-based wipes can cause
stainless-steel doors and tubs to
rust.
■Using harsh chemicals
(e.g. bleach), abrasive cleaners,
scouring pads (metal or plastic),
or abrasive cloths/paper towels
can damage your dishwasher’s
exterior door panel, fascia panel
and buttons.
■To avoid dishwasher damage, do
not load the dishwasher with
paper products, plastic bags,
packing materials or anything
other than normal, dishwasher
safe dishware and kitchenware.

en-us Getting Started
12
*Getting Started
Get t i ng St a r t e d Appliance overview
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Getting Started en-us
13
The numbers stated below refer to
the overview images on the previous
page of this manual.
Operating panel
* optional feature which may or may
not be included with your
dishwasher.
** the wash cycles and options will
vary by model
Dishwasher interior
components
* optional feature which may or may
not be included with your
dishwasher.
Display indicators
Info button
Info but t on The Info button 8can be used to
display additional wash cycle
information.
1. Press the Info button 8.
2. Press the wash cycle button.
Information on the selected wash
cycle is indicated on the display
window at the top @.
3. To leave, press Info button 8.
(On/Off button
0Wash cycles**
8Info button (
@Digital display
HRinse aid refill indicator
PSalt refill indicator
XSelection buttons
`Delay start / < button
hRemote start / > buttton
)" Wash cycle options**
)* START button
)2 Door handle*
): Front display*
1" Interior light *
1* Third rack
12 Upper rack
1: Upper spray arm
1B Detergent tab tray
1R Zeolite outlet cover (zeolite
container)
1Z Lower spray arm
1b Dispenser for special salt
1j Filters
9" Silverware basket *
9* Lower rack
92 Rinse aid dispenser
9: Detergent dispenser
9B Lock for detergent dispenser
9J Rating plate
‹:‹‹ Cycle time remaining
%Refill rinse aid indicator
Lights up when rinse aid is
low
$Refill salt indicator
Lights up when salt is low

en-us Getting Started
14
Time setting
Ti meset t i ng When the appliance is switched on
for the first time, the time starts at
12:00 o’clock.
Set the time as follows:
1. Open the door.
2. Switch on On/Off switch (.
3. Press Info button 8for
3 seconds until the following text
is indicated on the display window
at the top @:
Scroll with < >
Set with - +
Leave with Setup 3 sec.
4. Keep pressing button >`until
the time setting is indicated on the
display window at the top @.
5. Make the setting with setting
buttons + - X. If the selection
buttons + - Xare held down,
the set values are changed in
10-minute increments.
6. Press and hold the Info button
8for 3 seconds.
The selected setting has now been
stored.
Note: If the appliance was
disconnected from the power supply
for a prolonged period, the time
starts at 12:00 o’clock. Set the time.
Switching on the appliance
for the first time
When the dishwasher is switched on
for the first time, you are taken
directly to the settings for switching
on the appliance for the first time.
The following text is indicated on the
display window at the top @:
Scroll with < >
Set with + -
Leave with Setup 3 sec.
The required settings for switching on
the appliance for the first time are
listed in the table below.
Change the setting as follows:
1. Keep pressing button >`until
the required setting is displayed.
2. Make the selection with setting
buttons + - X.
3. Press and hold the Info button
8for 3 seconds.
The selected setting has now been
stored.
Settings
Switching on the appli-
ance for the first time
Factory setting Infotext
by pressing Info button
Language American English Language selection.
Time format 12h 12h or 24h.
Time setting 12:00 Set the current time.
Water hardness °E0-8 Soft Setting water hardness. When using Multitabs,
select the lowest setting.
Rinse aid dispenser Level 5 Amount of rinse aid affects drying. When using
Multitabs, select setting 0.

Getting Started en-us
15
Settings
The dishwasher has been preset with
certain settings for your convenience.
You can change these factory
settings.
Change the setting as follows:
1. Open the door.
2. Switch on On/Off switch (.
3. Press Info button 8for
3 seconds until the following text
is indicated on the display window
at the top @:
Scroll with < >
Set with - +
Leave with Setup 3 sec.
4. Keep pressing button >`until
the required setting is displayed.
5. Make the selection with setting
buttons + - X.
6. Press and hold the Info button
8for 3 seconds.
The chosen setting has now been
stored.
You have the option of resetting all
changed settings back to the original
factory settings.
Note: When you reset your
dishwasher to the factory settings,
you are taken directly to the settings
for switching on the dishwasher for
the first time.
Setting Factory setting Infotext
by pressing Info button
Time setting 12:00 Set the current time.
Time format 12h 12h or 24h.
Time display Time Show end of wash cycle with display "Finish in" or "Fin-
ish at".
Language American English Language selection.
Water hardness °E 0 Setting water hardness. When using Multitabs, select
the lowest setting.
Rinse aid disp. Level 5 Amount of rinse aid affects drying. When using Multi-
tabs, select setting 0.
Sensor setting Standard Adjusting water clarity detection for best cleaning
results.
Extra dry Off Improved drying for glasses and plasticware.
Eco forecast Off Show the water and energy consumption.
Auto Power Off Off Appliance automatically switches off at end of rinsing
process.
Emotion Light * On Interior light.
Front display * On The front display can be selected.
Remaining time
proj. *
On While wash cycle is running, status information is pro-
jected onto floor.
Infolight * On Light is projected to signal an active wash cycle.
* depending on the features of your dishwasher

en-us Getting Started
16
Notes
■The “Network login” menu option
is only available if Wi-Fi has been
switched on.
■The “Connect to App” menu
option is only available if a
connection to the home network
has been established.
Start program Auto 130-150° F When switching on, the last selected wash cycle
appears.
Tone volume Level 2 Volume of signal at end of wash cycle.
Button volume * Level 2 Volume when using buttons.
Wi-Fi on/off Switch wireless network connection on or off.
Network login Manual or
Autom./ WSP
Check WPS function on router.
No WPS function: Manual
WPS function: Automatic
Connect to the app Start with + Connect appliance to mobile terminal device.
Greeting On When switching on the appliance, the brand logo can
be deselected.
Factory setting Reset Resetting to the factory setting.
Setting Factory setting Infotext
by pressing Info button
* depending on the features of your dishwasher

Home Connect en-us
17
oHome Connect
Ho meConnect This dishwasher is Wi-Fi capable and
can be remotely controlled via a
mobile device.
If your dishwasher does not connect
to the home network, you can also
operate the dishwasher manually by
pressing the buttons.
Refer to appliance overview for the
location of the buttons.
~"Appliance overview" on page 12
Info button
Info but t on The Info button 8can be used to
display additional wash cycle
information.
1. Press the Info button 8.
2. Press the wash cycle button.
Information on the selected wash
cycle is indicated on the display
window at the top @.
3. To leave, press Info button 8.
Setting up the app
To be able to operate the appliance
via Home Connect, the Home
Connect app must be installed on
your mobile device.
Observe the supplied Home Connect
documents with regard to this.
Follow the steps specified by the app
to implement the settings.
Setting up Home Connect
You can set your dishwasher by
pressing the remote start button h
or proceed as follows:
1. Open the door.
2. Switch on the On/Off switch (.
3. Press Info button 8for
3 seconds until the following text
is indicated on the display window
at the top @:
Scroll with < >
Set with - +
Leave with Setup 3 sec.
4. Keep pressing button >`until
the required setting is indicated
on the display window at the top
@.
5. Make the setting with setting
buttons + - X. See table in
section ~"Settings" on page 15
6. Press and hold the Info button
8for 3 seconds.
The chosen setting has now been
stored.
Wi-Fi |
Wi-Fi In the Wi-Fi menu you can activate
the wireless network connection with
“on” and deactivate it with “off”.
Notes
■If you have selected the Wi-Fi “off”
setting, the “Network login” and
“Connect to App” settings are not
available.
■Remote control of the appliance
requires a stable wireless network
connection.
Network login
The “Network login” menu option is
not available unless you have
activated Wi-Fi.
In the “Network login” menu you can
select between “Autom./WPS” and
“Manual” to connect the dishwasher
to your home network.
Automatic: Connect to the home
network using the WPS function of
your router.
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en-us Home Connect
18
Manual: Connect your mobile device
to the Home Connect network. The
network settings are then manually
entered using the Home Connect
App to connect to your home
network.
Following successful connection, the
following text is indicated on the
display window at the top @.
Observe the supplied Home Connect
documents with regard to this.
Connect to App
The “Connect to App” menu option is
not available unless there was a
connection to the home network.
The “Connect to App” setting
establishes the link between the
dishwasher, App and your user
account.
Following successful connection, the
following text is indicated on the
display window at the top @.
Observe the supplied Home Connect
documents with regard to this.
About data protection:
When your Home Connect
dishwasher is connected for the first
time to a WLAN network which is
connected to the Internet, your Home
Connect dishwasher transmits the
following categories of data to the
Home Connect server (initial
registration):
■Unique appliance identification
(consisting of appliance codes as
well as the MAC address of the
installed Wi-Fi communication
module).
■Security certificate of the Wi-Fi
communication module (to ensure
a secure IT connection).
■The current software and
hardware version of your
dishwasher.
■Status of any previous resetting to
factory settings.
This initial registration prepares the
Home Connect functions for use and
is activated the first time you use
these Home Connect functions.
Please note that the Home Connect
functions can be used only in
conjunction with the Home Connect
App. Information on data protection
can be accessed in the Home
Connect App.
Remote start button
Once the dishwasher is connected to
the home network, press the remote
start button hto control the
dishwasher from your device.
If the dishwasher has still not logged
into Home Connect, access the
Home Connect settings by pressing
the remote start button h.
Follow the directions in Home
Connect app.
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Home Connect en-us
19
Note: Your dishwasher is protected
against unintentional operation. If the
appliance door remains open for
more than 4 seconds after pressing
the Remote Start buttonh, the
operation will be paused. Press the
Remote Start button hagain and
close the appliance door. Also see
section ~"Protection against
unintentional operation" on page 43
Notes
■When the login process is
complete, the Remote Start button
hgoes out.
■To activate the remote control,
press the Remote Start button
h.
■If the Home Connect Assistant
was aborted during start-up, press
the Remote Start button h
again.
■If the connection to the router
fails, the Wi-Fi symbol flashes on
the display.
■Opening the door deactivates
Remote control.
Wi-Fi without a connection
to the Home Connect server
ƒ
Wi-Fi wi t hout aconnec t i on to the Ho meConnect ser ver You can use the Home Connect
App to disconnect from the Home
Connect server.
The appliance is then locally
connected to your mobile device
without any connection to the Home
Connect server.
Note: If you did not deactivate the
connection to the Home Connect
server, check your Internet
connection.
Remote diagnosis ~
Re mot e di agnos i s Customer Service can use Remote
Customer Service~to access your
appliance if you contact them.
Notes
■You have to confirm Customer
Service access on your appliance.
■You can switch off Remote
Customer Service ~using the
On/Off switch (or deactivate
Customer Service access in the
Home Connect App.
Declaration of Conformity
y
De c l a r a t i o n of Conf or mity Robert Bosch Hausgeräte GmbH
hereby declares that the appliance
with Home Connect functionality
meets the basic requirements and
other relevant provisions of Directive
2014/53/EU.
A detailed RED Declaration of
Conformity can be found online at
www.bosch-home.com among the
additional documents on the product
page for your appliance.

en-us Water softening system / special salt
20
+Water softening
system / special salt
Wat er sof t eni ng syst em /s peci al sal t To ensure good rinsing results, the
dishwasher requires soft water, i.e.
water which is low in lime, otherwise
limescale will be deposited on the
utensils and interior container. Tap
water above 7° dH (1.2 mmol/l)
must be softened. The water
is softened with special salt
(regeneration salt) in the water
softening system of the dishwasher.
The setting and therefore the
required amount of salt depends on
the degree of hardness of your tap
water (see following water hardness
table).
Using a “Water Hardness
Test Strip”
The strip will be included in the use
and care kit.
Sample test strip
Follow the instructions below for the
included test strip. (If purchasing a
different test strip, follow
manufacturers instructions).
1. Run the water at the kitchen sink
for 5 minutes.
2. Dip the end of the test strip with
the colored squares into the tap
water for 1 second and shake off
excess water.
3. After one minute, compare the
test strip to the chart on the test
strip packaging and determine
the Dishwasher Water Softener
setting (see below).
4. Adjust the dishwasher Water
Softener setting.
5. If required, add salt to the
dishwasher salt chamber as
shown. ~"Using special
dishwasher salt" on page 21
Water hardness table
Adjusting the water
softening system
The amount of salt dispensed can be
set from 0to 62°E. Salt is not
required at the set value 0-8.
Set the softening system as follows:
1. Ask your local water utility
company for the water hardness
value of your tap water or use test
strip.
2. Required setting can be found in
the water hardness table.
3. Open the door.
4. Switch on On/Off switch (.
5. Press Info button 8for
3 seconds until the following text
is indicated on the display window
at the top @:
Scroll with < >
Set with - +
Leave with Setup 3 sec.
6. Keep pressing button >`until
the water hardness is indicated
on the display window at the top
@.
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