BT Mobile Broadband Laptop User manual

BT Mobile Broadband Pre-Pay
BT Mobile Broadband Laptop User Guide
Need any help?
Please visit www.bt.com/help/mobilebroadband
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Contents
Contents
Getting Started 3
Connect to the internet 3
Connect using Wi-Fi 4
Connect using the BT Mobile network 5
Register online to manage your account 5
Using BT Connection Manager
And Your Mobile Enabled Laptop 8
Your BT Mobile Broadband
Pre-Pay Account 9
Manage your account online 9
How to Top up 9
Top up amounts 10
Bundles 11
Check your spend and usage 12
Low credit 12
Using abroad 14
Top up from abroad 14
Your Mobile Broadband Laptop 15
FAQs 16
Acronyms And Abbreviations 18
Safety Information 19
Need any help with your account?
Please visit:
www.bt.com/help/mobilebroadband
Need any help with your laptop?
All hardware queries should be
channelled through the reseller that
you purchased from. This will be one
of our approved resellers below:
BT Shop – Call 0800 917 0510 or
use BT Shop’s online chat facility
at www.bt.com/shop.
Alternatively you can email
[email protected] for help.
dabs.com – Use dabs.com’s online
returns tool or chat facility at
www.dabs.com. Alternatively you can
email [email protected] for help.
BT Business Direct – Use BT Business
Direct’s online returns tool or chat
facility at www.bt.com/businessdirect.
Alternatively you can email
[e-mail].
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Getting Started
Getting Started
Start BT Connection Manager by clicking on the desktop icon
‘BT Connection Manager’.
What’s BT Connection Manager?
BT Connection Manager allows you to connect your laptop to
the internet using Ethernet, Wi-Fi (including your BT Home
Hub, BT Openzone and BT FON) and the BT Mobile network
(HSPA, 3G, GPRS).
It searches for the best available network in your location and
allows you to connect to the internet.
Connect to the internet
You have a choice of how to make this rst connection to complete
the setup.
i. If you’re in range of a Wi-Fi network, you can connect using Wi-Fi.
ii. If you are out and about in an area with a mobile signal, you can
connect to the BT Mobile network using your starter credit.
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Getting Started
Either way it will only take a few minutes.
Connect using Wi-Fi
1. Make sure you’re in range of your BT Home Hub (or similar wireless
router); also ensure it’s switched on and working. Make a note of the
Wireless Network Name (SSID) and Wireless Key from the grey label
on the back of the BT Home Hub or on your router.
2. Double click the BT Connection Manager icon on your desktop –
when the circular dashboard screen appears, click on the central
button to connect.
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Getting Started
Connect using the BT Mobile network
1. Make sure you’re in an area which has a mobile signal.
2. Double click the BT Connection Manager icon on your desktop.
When the circular dashboard screen appears, click on the mobile
icon and select BT Mobile to connect.
Register online to manage your account
i. Register to manage your account online and to receive your
Welcome Bundle.
ii. On the BT Connection Manager panel select the Your Account menu.
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Getting Started
iii. Select the Register tab and Click here to register and you’ll be
directed to the Register your Pre-Pay page on bt.com. If you have
a bt.com account (which you may use to manage your existing BT
accounts online), please use this to log in. If you don’t have a bt.com
account, please select ‘sign up’ and follow the on-screen instructions.
IMPORTANT:
During the registration process, you’ll be asked to enter your
mobile number. This is the mobile number for the SIM card which
is embedded in your laptop. This number is shown on your BT
Welcome Letter that you received with your laptop, and also on
the Your Account menu of BT Connection Manager.
Please don’t enter your normal mobile phone number here.
After entering your number, a conrmation message will be
received on BT Connection Manager (usually within 30-60
seconds). The Alerts tab will open automatically and a message
like this will appear:
EXAMPLE
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Getting Started
Enter this code onto the appropriate web page during registration
on bt.com. Please note that this will expire within 15 minutes.
If you enter this after the PIN has expired, you will need to start
the process again.
Congratulations! You’re now set up and ready to use BT Mobile
Broadband Pre-Pay. The Welcome Bundle means you can get going
straight away, using your laptop on the BT Mobile network.
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Using BT Connection Manager And Your
Mobile Enabled Laptop
Your Account: Check
your alerts, register
your account and Top up.
Also nd your
mobile number.
Wi-Fi Networks: Look at the
Wi-Fi networks available in
your location. To connect to
a network, double click on
the name.
Preferences: Congure
your preferences for
BT Connection Manager.
Connection Settings: Congure
usage alert settings and
Wi-Fi passwords.
Usage Log: Check your usage.
Wi-Fi
Click to make a
connection to Wi-Fi.
Ethernet
Click to make
a connection
to Ethernet.
Best Connection
Click to connect.
This will connect
you to the best
available network.
Mobile Connection
Click to make
a connection
to the BT Mobile
network.
Help Minimize the
application
Hide the
side panel
Close the
application
Hover cursor
here to check the
network you’re
connected to.
Using BT Connection Manager And Your Mobile Enabled Laptop
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9
Manage your account online
You can manage your account online, which means you can:
• top up your account
• buy money saving bundles
• change your account PIN
• change your account alerts (to warn you when your balance is low)
• track your transaction history
How to Top up
As you come to the end of your Welcome Bundle, you’ll need to Top up.
You have the following options:
1. Top up your e-wallet online via bt.com (using any computer):
Go to www.bt.com/youraccount. Enter your bt.com username and
password, then choose from the options for bundles, amounts and
payment methods. Please ensure you select your Pre-Pay account
and also keep your credit or debit card ready as you’ll be required to
register your card before topping up.
Your BT Mobile Broadband Pre-Pay Account
Your BT Mobile Broadband Pre-Pay Account
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Your BT Mobile Broadband Pre-Pay Account
2. Call our Automated Telephone Service on Freefone 0800 169 0850
from a UK landline. Enter your mobile number for the SIM card
installed in your laptop and then follow the prompts. Anyone who
knows your number can Top up your account. You can nd your
Mobile Number on a sticker on the back of the laptop pack, on
your BT Welcome Letter, and also on the Your Account menu of BT
Connection Manager.
3. Buy an eVoucher using cash, debit card or credit card. They can be
bought from many high street retailers displaying the top-up sign.
You must ask for an eVoucher for BT Mobile.
Denominations of £5, £10, £15, £20 and £50 are available.
On payment you will be given a receipt with your BT Mobile
eVoucher number or PIN. Simply enter this number when you
Top up online or by phone. The value of the eVoucher will be
credited to your account.
Top up amounts
If you use a credit or debit card, you can Top up in amounts from £10
to £95. If you purchase an eVoucher this can be in denominations as
described above. Please note that your account can hold a maximum
balance of £100.
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