BT Mobile Broadband Laptop User manual

BT Mobile Broadband Pre-Pay
BT Mobile Broadband Laptop User Guide
Need any help?
Please visit www.bt.com/help/mobilebroadband
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2
Contents
Contents
Getting Started 3
Connect to the internet 3
Connect using Wi-Fi 4
Connect using the BT Mobile network 5
Register online to manage your account 5
Using BT Connection Manager
And Your Mobile Enabled Laptop 8
Your BT Mobile Broadband
Pre-Pay Account 9
Manage your account online 9
How to Top up 9
Top up amounts 10
Bundles 11
Check your spend and usage 12
Low credit 12
Using abroad 14
Top up from abroad 14
Your Mobile Broadband Laptop 15
FAQs 16
Acronyms And Abbreviations 18
Safety Information 19
Need any help with your account?
Please visit:
www.bt.com/help/mobilebroadband
Need any help with your laptop?
All hardware queries should be
channelled through the reseller that
you purchased from. This will be one
of our approved resellers below:
BT Shop – Call 0800 917 0510 or
use BT Shop’s online chat facility
at www.bt.com/shop.
Alternatively you can email
[email protected] for help.
dabs.com – Use dabs.com’s online
returns tool or chat facility at
www.dabs.com. Alternatively you can
email [email protected] for help.
BT Business Direct – Use BT Business
Direct’s online returns tool or chat
facility at www.bt.com/businessdirect.
Alternatively you can email
[e-mail].
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3
Getting Started
Getting Started
Start BT Connection Manager by clicking on the desktop icon
‘BT Connection Manager’.
What’s BT Connection Manager?
BT Connection Manager allows you to connect your laptop to
the internet using Ethernet, Wi-Fi (including your BT Home
Hub, BT Openzone and BT FON) and the BT Mobile network
(HSPA, 3G, GPRS).
It searches for the best available network in your location and
allows you to connect to the internet.
Connect to the internet
You have a choice of how to make this rst connection to complete
the setup.
i. If you’re in range of a Wi-Fi network, you can connect using Wi-Fi.
ii. If you are out and about in an area with a mobile signal, you can
connect to the BT Mobile network using your starter credit.
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4
Getting Started
Either way it will only take a few minutes.
Connect using Wi-Fi
1. Make sure you’re in range of your BT Home Hub (or similar wireless
router); also ensure it’s switched on and working. Make a note of the
Wireless Network Name (SSID) and Wireless Key from the grey label
on the back of the BT Home Hub or on your router.
2. Double click the BT Connection Manager icon on your desktop –
when the circular dashboard screen appears, click on the central
button to connect.
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5
Getting Started
Connect using the BT Mobile network
1. Make sure you’re in an area which has a mobile signal.
2. Double click the BT Connection Manager icon on your desktop.
When the circular dashboard screen appears, click on the mobile
icon and select BT Mobile to connect.
Register online to manage your account
i. Register to manage your account online and to receive your
Welcome Bundle.
ii. On the BT Connection Manager panel select the Your Account menu.
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6
Getting Started
iii. Select the Register tab and Click here to register and you’ll be
directed to the Register your Pre-Pay page on bt.com. If you have
a bt.com account (which you may use to manage your existing BT
accounts online), please use this to log in. If you don’t have a bt.com
account, please select ‘sign up’ and follow the on-screen instructions.
IMPORTANT:
During the registration process, you’ll be asked to enter your
mobile number. This is the mobile number for the SIM card which
is embedded in your laptop. This number is shown on your BT
Welcome Letter that you received with your laptop, and also on
the Your Account menu of BT Connection Manager.
Please don’t enter your normal mobile phone number here.
After entering your number, a conrmation message will be
received on BT Connection Manager (usually within 30-60
seconds). The Alerts tab will open automatically and a message
like this will appear:
EXAMPLE
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7
Getting Started
Enter this code onto the appropriate web page during registration
on bt.com. Please note that this will expire within 15 minutes.
If you enter this after the PIN has expired, you will need to start
the process again.
Congratulations! You’re now set up and ready to use BT Mobile
Broadband Pre-Pay. The Welcome Bundle means you can get going
straight away, using your laptop on the BT Mobile network.
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8
Using BT Connection Manager And Your
Mobile Enabled Laptop
Your Account: Check
your alerts, register
your account and Top up.
Also nd your
mobile number.
Wi-Fi Networks: Look at the
Wi-Fi networks available in
your location. To connect to
a network, double click on
the name.
Preferences: Congure
your preferences for
BT Connection Manager.
Connection Settings: Congure
usage alert settings and
Wi-Fi passwords.
Usage Log: Check your usage.
Wi-Fi
Click to make a
connection to Wi-Fi.
Ethernet
Click to make
a connection
to Ethernet.
Best Connection
Click to connect.
This will connect
you to the best
available network.
Mobile Connection
Click to make
a connection
to the BT Mobile
network.
Help Minimize the
application
Hide the
side panel
Close the
application
Hover cursor
here to check the
network you’re
connected to.
Using BT Connection Manager And Your Mobile Enabled Laptop
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9
Manage your account online
You can manage your account online, which means you can:
• top up your account
• buy money saving bundles
• change your account PIN
• change your account alerts (to warn you when your balance is low)
• track your transaction history
How to Top up
As you come to the end of your Welcome Bundle, you’ll need to Top up.
You have the following options:
1. Top up your e-wallet online via bt.com (using any computer):
Go to www.bt.com/youraccount. Enter your bt.com username and
password, then choose from the options for bundles, amounts and
payment methods. Please ensure you select your Pre-Pay account
and also keep your credit or debit card ready as you’ll be required to
register your card before topping up.
Your BT Mobile Broadband Pre-Pay Account
Your BT Mobile Broadband Pre-Pay Account
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10
Your BT Mobile Broadband Pre-Pay Account
2. Call our Automated Telephone Service on Freefone 0800 169 0850
from a UK landline. Enter your mobile number for the SIM card
installed in your laptop and then follow the prompts. Anyone who
knows your number can Top up your account. You can nd your
Mobile Number on a sticker on the back of the laptop pack, on
your BT Welcome Letter, and also on the Your Account menu of BT
Connection Manager.
3. Buy an eVoucher using cash, debit card or credit card. They can be
bought from many high street retailers displaying the top-up sign.
You must ask for an eVoucher for BT Mobile.
Denominations of £5, £10, £15, £20 and £50 are available.
On payment you will be given a receipt with your BT Mobile
eVoucher number or PIN. Simply enter this number when you
Top up online or by phone. The value of the eVoucher will be
credited to your account.
Top up amounts
If you use a credit or debit card, you can Top up in amounts from £10
to £95. If you purchase an eVoucher this can be in denominations as
described above. Please note that your account can hold a maximum
balance of £100.
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11
Your BT Mobile Broadband Pre-Pay Account
Bundles
Bundles are xed amounts of data which you can buy on a one-off
or on a recurring basis for a xed price. They are paid from your
account balance.
• One off
These are bundles that can be purchased as and when you need
them. They are purchased from your account balance. The bundles
last for one calendar month (for example, if you buy one on 4th
June it will run until midnight on 3rd July) or until the data has been
completely used up. After the bundle expires, you will revert to the
Pre-Pay rate, provided you have credit.
• Recurring Bundles
These are bundles that renew automatically when your current
bundle expires.
They are purchased from your account balance. If you don’t have
enough credit, BT will send an alert to remind you to Top up. Until
you Top up, you will revert to the Pre-Pay rate, provided you have
credit. You can buy a one-off bundle if you use up your recurring
bundle at any time.
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Your BT Mobile Broadband Pre-Pay Account
Check your spend and usage
Go online at www.bt.com/youraccount and your balance will be
displayed on the overview page once you log in. You can also check
your transaction history. Alternatively, you can call the Automated
Telephone Service on Freefone 0800 169 0850.
You can also check your usage on BT Connection Manager under
Usage Log.
Low credit
When you start to run out of credit, an alert will appear in the BT
Connection Manager Alerts tab. If you completely run out of credit
whilst connected to the internet using the mobile network, you will be
cut off until you next Top up. You will still be able to use Wi-Fi.
Bundles are time-based and alerts will not inform you of this. If a non-
recurring bundle expires, you will revert to the standard Pre-Pay rate
provided you have credit.
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13
Your BT Mobile Broadband Pre-Pay Account
Alternatively, you can set data usage alerts on BT Connection Manager.
Under the Connection Settings menu, you can choose to be alerted
when you reach certain levels of usage e.g. at 80% of 1GB. To alter
these settings double click the value next to Usage Limit and Usage
Warning %.
To set alerts on a different network select it from the drop down
menu at the bottom of the page.
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Your BT Mobile Broadband Pre-Pay Account
Using abroad
You can use BT Mobile Broadband Pre-Pay abroad. To do this, you
will need to activate roaming. Please note that the cost of data is
signicantly higher than in the UK. For further information and
for details of how to activate roaming, visit www.bt.com/help/
mobilebroadband. If you are a member of BT FON, you can use your
inclusive minutes at any FON hotspot around the world.
For further details, visit www.bt.com/btfon.
In addition, public Wi-Fi can be used outside the UK although these
services may be subject to usage charges, for example in hotels. Check
with the local operator for details. Wireless routers can also be used if
you know the Wireless Network (SSID) and Network key.
Top up from abroad
You can Top up online in the usual way when abroad. Alternatively,
to Top up by phone when abroad, call the Automated Telephone
Service on [phone].
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Your Mobile Broadband Laptop
Wi-Fi, HSDPA, 3G and GPRS explained
The table below summarises the speed and availability of
the connection methods available.
Wi-Fi HSDPA 3G GPRS
Speed Fixed Broadband Speeds
(Up to 8 Mbps – dependent
on line and location1)
up to 7.2
Mbps2
up to 1.8
Mbps
up to
64Kbps
Availability Your BT Home Hub/router,
plus tens of thousands of BT FON
and BT Openzone hotspots
Selected
areas2
80% UK
coverage
99.7% UK
coverage
1. Other factors include site’s distance from exchange and contention sharing (the number of active users nearby).
2. Up to 7.2Mbps download speeds are subject to contention sharing, user’s computer equipment and HSDPA
connection. Current HSDPA areas: London districts: E1, E1W, E14, EC1, EC2, EC3, EC4, NW1, SW1, W1, W2, W8,
W9, W10, W11, W14, WC1, WC2. Airports: Heathrow, Gatwick, Luton, Stansted, London City, Southampton, Bristol,
Birmingham, East Midlands, Liverpool, Manchester, Belfast City, Belfast Int., Cardiff, and Norwich.
BT Connection Manager network icons explained
Indicator is… this means…
Connection unavailable
Connection initialising or nding connection
Connection available
Your Mobile Broadband Laptop
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FAQs
1. How do I start installation manually?
Windows® XP – Navigate to the desktop, select the BTCM icon
and double click.
2. How can I check how much data I’ve used?
You can check your data usage in two places: on BT Connection
Manager under Usage Log and also on bt.com. You can access
this from bt.com/youraccount.
3. How does the Mobile Broadband connect?
Your laptop has an embedded SIM which enables the BT Connection
Manager to connect to the BT Mobile network. We have pre-installed
this in your laptop.
FAQs
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4. How do I nd my SIM’s mobile number?
You can nd your SIM mobile number on your BT Welcome Letter,
and also on the Your Account menu of BT Connection Manager.
5. Where is my SIM located in the laptop in case I want to remove it?
You can locate the position of the SIM card by referring to your laptop
user guide.
6. What if there is a problem with my laptop?
Please direct all queries regarding hardware faults directly to the
reseller from whom you made your purchase. This will be one of our
approved resellers as below:
BT Shop: Call 0800 917 0510 or use BT Shop’s online chat
facility at www.bt.com/shop. Alternatively you can email
[email protected] for help.
dabs.com: Use dabs.com’s online returns tool or chat facility at
www.dabs.com. Alternatively you can email [email protected]
for help.
BT Business Direct: Use BT Business Direct’s online returns tool or chat
facility at www.bt.com/businessdirect. Alternatively you can email
[e-mail]
FAQs
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Acronyms And Abbreviations
3G The Third Generation mobile network
CPU Central Processing Unit
GPRS General Packet Radio Service
GSM Global System for Mobile Communications
HSPA High Speed Packet Access
ICNIRP International Commission on Non-Ionizing Radiation Protection
OS Operating System
PIN Personal Identication Number
RAM Random-Access Memory
RF Radiofrequency (RF) Radiation
SAR Specic Absorption Rate
SIM Subscriber Identity Module
UMTS Universal Mobile Telecommunications System
USB Universal Serial Bus
USIM UMTS Subscriber Identity Module
WCDMA Wideband Code Division Multiple Access
Acronyms And Abbreviations
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Safety Information
Safety Information
For Safety information please refer to your laptop
manufacturer’s user guide.
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Ofces worldwide
The services described in this publication are subject to availability and
may be modied from time to time. Services and equipment are supplied
subject to British Telecommunications plc’s respective standard conditions
of contract. Nothing in this publication forms any part of a contract.
BT and the ‘Connected World’ logo and ‘Bringing it all together’ are
trade marks of British Telecommunications plc.
© British Telecommunications plc 2009.
Registered Ofce: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
No part of this document may be reproduced or transmitted
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of British Telecommunications plc.
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