HP EliteBook 8570p Manual

HP EliteBook 8570p Notebook PC
computer model and HP ProBook 6570b
Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: October 2012
First Edition: May 2012
Document Part Number: 677161-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 15
Display ................................................................................................................................. 15
Buttons and fingerprint reader (select models only) ..................................................................... 17
Keys ..................................................................................................................................... 18
Lights .................................................................................................................................... 20
TouchPad .............................................................................................................................. 21
Front ..................................................................................................................................... 22
Left side ................................................................................................................................ 23
Right side .............................................................................................................................. 24
Bottom .................................................................................................................................. 25
3 Illustrated parts catalog .................................................................................................. 27
Service tag ............................................................................................................................ 28
Computer major components ................................................................................................... 29
Display assembly subcomponents ............................................................................................. 44
Cable Kit .............................................................................................................................. 47
Mass storage devices ............................................................................................................. 48
Plastics Kit ............................................................................................................................. 49
Miscellaneous parts ................................................................................................................ 51
Sequential part number listing .................................................................................................. 52
4 Removal and replacement procedures ............................................................................ 74
Preliminary replacement requirements ....................................................................................... 74
Tools required ......................................................................................................... 74
Service considerations ............................................................................................. 74
Plastic parts ............................................................................................. 74
Cables and connectors ............................................................................. 74
Drive handling ......................................................................................... 75
Grounding guidelines .............................................................................................. 75
v

Electrostatic discharge damage .................................................................. 75
Packaging and transporting guidelines ........................................ 77
Component replacement procedures ........................................................................................ 79
Service tag ............................................................................................................. 79
Computer feet ......................................................................................................... 80
Battery ................................................................................................................... 81
SIM ....................................................................................................................... 82
Service cover .......................................................................................................... 83
Optical drive .......................................................................................................... 84
Upgrade bay .......................................................................................................... 86
Hard drive ............................................................................................................. 87
RTC battery ............................................................................................................ 89
Memory module ...................................................................................................... 90
WWAN module ..................................................................................................... 92
WLAN module ........................................................................................................ 94
Bluetooth module .................................................................................................... 96
Modem module ....................................................................................................... 98
Fan ..................................................................................................................... 100
Keyboard ............................................................................................................. 101
Base enclosure ......................................................................................................107
Speaker assembly ................................................................................................. 111
RJ-11 jack cable ....................................................................................................112
Function board ..................................................................................................... 114
Power connector cable .......................................................................................... 116
USB board ........................................................................................................... 119
System board ....................................................................................................... 121
Heat sink ..............................................................................................................127
Processor ............................................................................................................. 130
Display assembly .................................................................................................. 133
5 Computer Setup (BIOS) and Advanced System Diagnostics ............................................ 147
Windows 8 ......................................................................................................................... 147
Using Computer Setup ........................................................................................... 147
Starting Computer Setup ......................................................................... 147
Navigating and selecting in Computer Setup ............................................. 148
Restoring factory settings in Computer Setup .............................................. 149
Updating the BIOS ................................................................................. 149
Determining the BIOS version ................................................... 149
Downloading a BIOS update .................................................... 150
Using Advanced System Diagnostics ....................................................................... 151
Windows 7 ......................................................................................................................... 152
vi

Starting Computer Setup ........................................................................................ 152
Using Computer Setup ........................................................................................... 152
Navigating and selecting in Computer Setup ............................................. 152
Restoring factory settings in Computer Setup .............................................. 153
Updating the BIOS ................................................................................................ 154
Determining the BIOS version .................................................................. 154
Downloading a BIOS update ................................................................... 154
Using Advanced System Diagnostics ....................................................................... 155
SuSE Linux (SLED) ................................................................................................................. 156
Starting Computer Setup ........................................................................................ 156
Using Computer Setup ........................................................................................... 156
Navigating and selecting in Computer Setup ............................................. 156
Restoring factory settings in Computer Setup .............................................. 157
Updating the BIOS ................................................................................................ 157
Determining the BIOS version .................................................................. 158
Downloading a BIOS update ................................................................... 158
Using Advanced System Diagnostics ....................................................................... 159
6 Specifications ............................................................................................................... 160
Computer specifications ........................................................................................................ 160
15.6-inch WGA display specifications .................................................................................... 162
Hard drive specifications ...................................................................................................... 163
7 Backup and recovery .................................................................................................... 164
Windows 8 ......................................................................................................................... 164
Backing up your information ................................................................................... 164
Performing a system recovery ................................................................................. 165
Using the Windows recovery tools ........................................................... 165
Using f11 recovery tools ......................................................................... 166
Using Windows 8 operating system media (purchased separately) ............... 167
Using Windows Refresh for quick and easy recovery .................................. 167
Remove everything and reinstall Windows ................................................ 168
Using HP Software Setup ........................................................................ 169
Windows 7 ......................................................................................................................... 169
Creating recovery media with HP Recovery Disc Creator ............................................ 170
Creating recovery media ......................................................................... 170
Backing up your information ................................................................................... 170
Performing a system recovery ................................................................................. 171
Using the Windows recovery tools ........................................................... 171
Using f11 recovery tools ......................................................................... 172
Using a Windows 7 operating system DVD (purchased separately) .............. 173
vii

SuSE Linux (SLED) ................................................................................................................. 174
Creating backups .................................................................................................. 174
Backing up your information ................................................................................... 174
Performing a system recovery ................................................................................. 175
USB Recovery option (select models only) ................................................................. 176
Remove everything and reinstall SLED ...................................................................... 177
8 Power cord set requirements ........................................................................................ 178
Requirements for all countries ................................................................................................ 178
Requirements for specific countries and regions ....................................................................... 179
9 Recycling ...................................................................................................................... 180
Index ............................................................................................................................... 181
viii

1 Product description
Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
Product Name HP ProBook 8570p Notebook PC √
HP ProBook 6570b Notebook PC √
Processors ●Intel® Quad Core® i7-3740QM
2.70-GHz processor (SC turbo up to
3.70-GHz; 1600-MHz FSB, 6.0-MB
L3 cache, 45 W)
●Intel Quad Core i7-3720QM 2.60-
GHz processor (SC turbo up to 3.60-
GHz; 1600-MHz FSB, 6.0-MB L3
cache, 45 W)
●Intel Quad Core i7-3630QM 2.40-
GHz processor (SC turbo up to 3.40-
GHz; 1600-MHz FSB, 6.0-MB L3
cache, 45 W)
●Intel Quad Core i7-3610QM 2.30-
GHz processor (SC turbo up to 3.30-
GHz; 1600-MHz FSB, 6.0-MB L3
cache, 45 W)
√
1

Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
●Intel Dual Core i7-3540M 3.00-GHz
processor (SC turbo up to 3.70-GHz;
1600-MHz FSB, 4.0-MB L3 cache,
45 W)
●Intel Dual Core i7-3520M 2.90-GHz
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 4.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3380M 2.90-GHz
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3360M 2.80-GHz
processor (SC turbo up to 3.50-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3340M 2.70-GHz
processor (SC turbo up to 3.40-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3320M 2.60-GHz
processor (SC turbo up to 3.30-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3230M 2.60-GHz
processor (SC turbo up to 3.20-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3210M 2.50-GHz
processor (SC turbo up to 3.10-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
√√
●Intel Dual Core i3-3130M 2.60-GHz
processor (1333-MHz FSB, 3.0-MB
L3 cache, 35 W)
●Intel Dual Core i3-3120M 2.50-GHz
processor (1333-MHz FSB, 3.0-MB
L3 cache, 35 W)
●Intel Dual Core i3-3110M 2.40-GHz
processor (1600-MHz FSB, 3.0-MB
L3 cache, 35 W)
●Intel Dual Core i3-2370M 2.40-GHz
processor (1333-MHz FSB, 3.0-MB
L3 cache, 35 W)
√
Chipset Mobile Intel QM77 chipset √√
2 Chapter 1 Product description

Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
Mobile Intel HM76 chipset √
Graphics Switchable discrete graphics: AMD
Radeon™ HD 7570M, with support for
DisplayPort 1.2 and up to 4 displays
through the APR
Internal graphics:
●Universal memory architecture (UMA)
with shared video memory
●Intel HD Graphics 4000
√
Switchable discrete graphics: AMD
Radeon™ HD 7570M, with support for
DisplayPort 1.2 and up to 4 displays
through the APR
Internal graphics:
●Universal memory architecture (UMA)
with shared video memory
●Intel HD Graphics 4000 on computer
models equipped with an Intel Core
i7, Intel Core i5, and Intel Core
i3-3110 processor
●Intel HD Graphics 3000 on computer
models equipped with an Intel Core
i3-2370 processor
√
Panel ●15.6-in light-emitting diode (LED), full-
high definition (FHD), AntiGlare (AG),
WVA (1920×1080) display with and
without webcam, microphones, and
keyboard light
●15.6-in LED, HD+, AG, WVA
(1900×1600) display with and
without webcam, microphones, and
keyboard light
●15.6-in LED, HDm AG, SVA
(1366×768) display with and without
webcam, microphones, and
keyboard light
All display assemblies include two or three
wireless local area network (WLAN)
antenna cables and two wireless wide
area network (WWAN) antenna cables
Supports low voltage differential
signalling (LVDS)
Supports 16:9 aspect ratio
√√
3

Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
Memory Two customer-accessible/upgradable
memory module slots
DDR3-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
●16384-MB (8192-MB×2)
●8192-MB (8192-MB×1 or 4096×2)
●8192-MB (8192-MB×1 or 4096×2;
not supported on computer models
equipped with a 32-bit
operating system)
●6144-MB (4096-MB+2048-MB)
●4096-MB (4096-MB×1 or 2048-
MB×2)
●2048-MB (2048×1)
√√
Hard drive Supports 6.35-cm (2.5-in) hard drives in
9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the
same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●750-GB, 7200-rpm, 9.5-mm
●500-GB, 7200-rpm, 9.5-mm self-
encrypting drive (SED)
●500-GB, 7200-rpm, 9.5-mm
●320-GB, 7200-rpm, 9.5-mm
√√
4 Chapter 1 Product description

Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
Solid-state drive Solid-state drive (SSD) mounts in the same
bracket as the hard drive
Customer-accessible
Serial ATA III
Supports the following SSDs:
●256-GB SED
●240-GB
●180-GB
●160-GB
●128-GB
√
Supports the following SSDs:
●180-GB
●160-GB
●128-GB
√
Upgrade drive Customer-accessible
Supports the following drive options:
●Blu-ray ROM DVD±RW SuperMulti
DL Drive
●DVD±RW Double-Layer with
SuperMulti Drive
●DVD-ROM Drive
●500-GB, 7200-rpm, 9.5-mm
Supports no drive option
√√
Optical drive Fixed
Serial ATA
12.7-mm tray load
Supports the following optical drives:
●Blu-ray ROM DVD±RW SuperMulti
DL Drive
●DVD±RW Double-Layer with
SuperMulti Drive
●DVD-ROM Drive
Supports zero power optical drive
√√
5

Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
Audio and video Two stereo speakers √√
HD audio with SRS Premium Sound PRO √√
Integrated 720p HD webcam (supports no
camera option)
√√
Integrated dual-array microphone on
computer models equipped with a webcam
Integrated mono microphone on computer
models not equipped with a webcam
√√
Modem 56kbps v.92 MDC data/fax
modem module
Supports no modem option
Modem module cable not included
√√
Ethernet Intel 82579LM 10/100/1000 Ethernet
network interface card (NIC) with
iAMT Intel 82579LM Gigabit
Network Connection
NIC Power Down technology
S3/S4/S5 wake on LAN
Ethernet cable not included
√√
Wireless Integrated wireless personal area network
(WPAN) option by way of Bluetooth 4.0
enhanced data rate (EDR) module
Supports no WPAN option
√√
6 Chapter 1 Product description

Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
Integrated wireless local area network
(WLAN) options by way of
wireless module
Three WLAN antennas built into
display assembly
Support for the following WLAN formats:
●Atheros WB225 1×1 802.11b/g/n
Bluetooth Combo Adapter
●Broadcom 43228 802.11abgn 2×2
Wi-Fi Adapter
●Intel Centrino Advanced-N 6205
WLAN module
●Intel Centrino Ultimate-N 6300
WLAN module
●Intel Centrino Wireless-N 2200
802.11b/g/n 2×2 WiFi Adaptor
Supports no WLAN option
√√
Integrated wireless wide area network
(WWAN) options by way of
wireless module
Two world-wide/5-band WWAN
antennas built into display assembly
Secured by subscriber identity module
(SIM, user-accessible behind battery)
Support for the following WWAN formats:
●HP hs2350 HSPA+ Mobile
Broadband Module
●HP lt2523 LTE/HSPA+ Mobile
Broadband Module
●HP lt2522 LTE/EV-DO Mobile
Broadband Module
●HP un2430 EV-DO/HSPA Mini Card
●HP un2430 EV-DO/HSPA Mobile
Broadband Module
Supports no WWAN option
Supports WWAN after market option
√√
7

Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
External media cards Integrated 54-mm ExpressCard
Secure Digital (SD) flash media slot with
push-push technology, supporting the
following digital card formats:
●MultiMediaCard (MMC)
●MMC+
●Secure Digital (SD) Memory Card
●SDHC
●SDXC
√√
Ports ●1394a port
●Audio-in (mono microphone)
●Audio-out (stereo headphone)
●Battery connector
●DisplayPort 1.2 (on computer models
equipped with a graphics subsystem
with discrete memory)
●DisplayPort 1.1a (on computer
models equipped with a graphics
subsystem with UMA memory)
●Docking connector
●eSATA/USB 2.0 combo port
●HP Smart AC adapter
●RJ-45 (Ethernet)
●RJ-11 (modem)
●Secondary battery connector
●Serial port
●USB 3.0 ports (2)
●USB 2.0 port
●USB 2.0 charging port
●VGA (Dsub 15 pin) supporting:
1920×1200 external resolution @
75 Hz, hot plug and unplug and
autodetection for correct output to
wide-aspect vs. standard aspect video
√√
8 Chapter 1 Product description

Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
Keyboard/pointing
devices
Full-size keyboard with numeric keypad
(upper-left justified), dual-point, spill-
resistant, chiclet-style, with durakeys
√√
Gesture support: MultiTouch gestures
enabled, two-finger scrolling, and pinch-
zoom as default
√√
Taps enabled by default √√
Support for TouchPad with image sensor √√
Support for Windows 8 Indirect Touch √√
Power requirements Supports the following HP Smart AC adapters:
●90-W HP Smart AC adapter (PFC,
EM, 3-wire)
√√
●90-W HP Smart AC adapter (PFC, 3-
wire)
√√
●65-W HP Smart AC adapter (non-
PFC, 3-wire)
√√
●65-W HP Smart AC adapter (RC/V,
EM, 3-wire)
√√
Supports the following batteries:
●9-cell, 100-Wh, 3.0-Ah battery
●9-cell, 73-Wh, 2.2-Ah battery
●6-cell, 62-Wh, 2.8-Ah battery
●6-cell, 55-Wh, 2.8-Ah battery
●3-cell, 31-Wh, 2.8-Ah battery
√√
Security Supports security cable lock √√
Supports fingerprint reader and no
fingerprint reader option
√√
Supports Trusted Platform Module (TPM)
1.2 (Infineon, soldered down) and
TPM Enhanced Drive Lock (not supported
in Asia and the People's Republic
of China)
√√
Integrated Smart Card reader (active) √√
Full volume encryption √√
Preboot authentication (password,
Smart Card)
√√
9

Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
Operating system Preinstalled:
●Windows® 8 ML 64 with Microsoft
Basics (Japan only)
●Windows 8 Professional 64 with
Microsoft Basics (Japan only)
●Windows 8 Professional 64 DPK with
Windows 7 Professional 64 and 32
(Japan only)
●Windows 7 Home Premium 64 and
32 with Microsoft Basics
●Windows 7 Professional 64 and 32
with Microsoft Basics
●Windows 7 Service Pack 1
●FreeDOS
●SUSE Linux (SLED; People's Republic
if China only)
√√
10 Chapter 1 Product description

Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
Preinstalled with Microsoft Office:
●Windows 8 CH 64-bit with Office
2010 Transition OPK (People's
Republic of China only)
●Windows 8 EM 64-bit with Office
2010 Transition OPK (not available
in Japan)
●Windows 8 ML 64-bit with Office
2010 Business and Home
(Japan only; requires configuration
with Office Personal Japan 2010 app
AV)
●Windows 8 ML 64-bit with Office
2010 Personal (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
●Windows 8 ML 64-bit with Office
2010 Professional (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
●Windows 8 ML 64-bit with Office
2010 Transition OPK (not available
in Japan)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Business and
Home (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Personal
(Japan only; requires configuration
with Office Personal Japan 2010 app
AV)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Professional
(Japan only; requires configuration
with Office Personal Japan 2010 app
AV)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Starter (not
available in Asia-Pacific countries
and regions, Japan, or the People's
Republic of China)
●Windows 8 Professional 64-bit with
Office 2010 Business and Home
(Japan only; requires configuration
with Office Personal Japan 2010 app
AV)
●Windows 8 Professional 64-bit with
Office 2010 Personal (Japan only;
√√
11

Category Description HP EliteBook 8570p
Notebook PC
HP ProBook 6570b
Notebook PC
Preinstalled with Microsoft Office:
(Continued)
●Windows 7 Professional 64- and 32-
bit with Office 2010 Starter (not
available in Japan)
●Windows 7 Professional 64- and 32-
bit with Office 2010 Business &
Home (only in Japan)
●Windows 7 Professional 64- and 32-
bit with Office 2010 Personal (only
in Japan)
●Windows 7 Professional 64- and 32-
bit with Office 2010 Professional
(only in Japan)
√√
Restore media—DR-DVD:
●Windows 8 (available with any
Windows 8 operating system and
required with Windows 8
Professional 64-bit DPK with
Windows 7 image)
●Windows 7 (available with any
Windows 7 HP, Windows 7
Professional loc, Windows 7 HB, or
Windows 8 Professional 64-bit DPK
with Windows 7 image)
√√
12 Chapter 1 Product description