Inc. promise or guarantee that you will receive any technical support. Purchasing a product from BYOC, Inc. does not entitle you to
any amount of technical support. BYOC, Inc. does not promise or guarantee that any technical support you may receive will be able
to resolve any or all issues you may be experiencing.
That being said, we will do our best to help you as much as we can. Our philosophy at BYOC is that we will help you only as much
as you are willing to help yourself. We have a wonderful and friendly DIY discussion forum with an entire section devoted to the
technical support and modifications of BYOC kits.
www.byocelectronics.com/board
When posting a tech support thread on the BYOC forum, please post it in the correct lounge, and please title your thread
appropriately. If everyone titles their threads “HELP!”, it makes it impossible for the people who are helping you to keep track of
your progress. A very brief description of your specific problem will do. It will also make it easier to see if someone else is having or
has had the same problem as you. The question you are about to ask may already be answered. Here is a list of things that you should
include in the body of your tech support thread:
1. A detailed explanation of what the problem is. (Not just, “It doesn’t work, help”)
2. Photo that clearly shows your circuit board.
3. Photo that clearly shows the tube-side of inside of the chassis.
4. Photo that clearly shows the inside of the front of the chassis.
5. Photo that clearly shows your wiring going from the circuit board to the pots and any other switches (only if your kit has non-PC
mounted pots and switches).
6. Does the indicator light come on?
Also, please only post photos that are in focus. You're only wasting both parties' time if you post out of focus, low-resolution photos
from your cell phone.
Credits:
Written by: N.W. Kenning & K. Vonderhulls
Artwork & Photography by: N.W. Kenning & K. Vonderhulls
Quality Control by: R. Matthews
Revision Notes:
None
All material in this document is copyrighted 2015 by BYOC, Inc.