CableVision 2704R User manual

HI-SPEED INTERNET
USER GUIDE
Wireless Modem Router - 2704R
2013-01 VERSION
Printed on paper that contains 100% recycled post-consumer fibre.
1-800-567-6353
2013-01

Wireless Modem Router
TABLE OF CONTENTS
1. Installing Your Wireless Modem Router ..............................4
1.1 Hardware Provided ......................................................4
1.2 Connecting Your Modem Router – ADSL Technology........5
1.3 Connecting Your Modem Router – Cable Technology........5
2. Configuring TCP/IP Protocol...............................................6
2.1 Configuring in Windows XP...........................................6
2.2 Configuring in Windows Vista .......................................9
2.3 Configuring in Windows 7...........................................12
2.4 Configuring in Windows 8...........................................15
3. Configuring Your Modem Router .......................................19
4. Connecting to a Wireless Network (Wi-Fi) ........................20
5. Configuring a Mailbox .....................................................20
6. Security.........................................................................21
7. Troubleshooting .............................................................24
8. Contacting us .................................................................26
9. Important Information....................................................26

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1.1 HARDWARE PROVIDED
1. INSTALLING YOUR WIRELESS
MODEM ROUTER
Item Description
1 F@ST2704R Wireless modem router
2 Power cord adapter
3ADSL line cable used to connect your modem router
to your telephone line
4Ethernet cable used to connect your modem router to
the Ethernet port of your computer
5 Quick Installation Guide
6Filter/Splitter used to connect one phone set and your
modem router to your telephone line*
7Microfilter used to connect another phone set to your
telephone line
* Option depending on pack contents requested
1
2
3
4
5
6
7

5Wireless Modem Router
Power cord
Coaxial cable
Cable modem
Ethernet cable
1.2 CONNECTING YOUR MODEM ROUTER – ADSL TECHNOLOGY
CONNEXION DU MODEM ROUTEUR SANS FIL
Phone jack
Phone
Computer
Ethernet cable
ADSL cable
To ADSL port
Filet/Splitter
Phone jack
Filter
Phone
Important note: If you are plugging in or adding phones, it is very important to
have a filter in place with ADSL technology.
1.3 CONNECTING YOUR MODEM ROUTER – CABLE TECHNOLOGY
Important note: The Cable modem must be connected in the #4 port of your wireless
modem router.

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The TCP/IP protocol must be installed, as this step enables you to be identified on
the Internet. Without this information, you will not be able to access the Internet. It
is therefore important that you make sure that the data you enter is accurate. Please
refer to the “Important Information” section of this document.
Before configuring the IP address, make sure that the physical components are
working properly. The network interface card needs to have been configured and the
modem installed in order to do this.
2.1 CONFIGURING IN WINDOWS XP
Please note that the following screens may look different on your computer
depending on the display settings selected.
1- Click Start -> Settings -> Control Panel.
The Network and Dial-up Connections shortcut might appear and, if so, select it
and go directly to Step 3.
2 - Double-click Network and Dial-up Connections. A summary of the connections
will appear if you have several types of connections. It is not unusual to see an
analog modem connection (dial-up connection) and a network connection
(Local Area Network).
2. CONFIGURING TCP/IP PROTOCOL

7Wireless Modem Router
3 - In Network and Dial-up Connections, right-click the Local Area Connection
icon and then click Properties.
4 - In Local Area Connection Properties, in the list of components, click once on
Internet Protocol (TCP/IP). Then click the Properties button.

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5 - In Internet Protocol (TCP/IP) Properties, select the options Obtain an IP
address automatically and Obtain DNS server address automatically.
Note: If the options Use the following IP address and Use the following DNS
server address are checked off or if there is information in the boxes, please contact
Cablevision Technical Support at 1-800-567-6353 to make a slight change. Otherwise,
continue with your configuration.
6- Click OK.
Your configuration is now complete. Please restart your computer to test your
Internet connection.
If your Internet connection does not work, please check to ensure that you followed
the previous steps. If the problem persists, contact Technical Support at
1-800-567-6353.

9Wireless Modem Router
2- Double-click Network and Sharing Center.
2.2 CONFIGURING IN WINDOWS VISTA
Please note that the following screens may look different on your computer
depending on the display settings selected.
1- In Start (the Microsoft Windows icon ), click Control Panel.

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4- Right-click the Local Area Connection icon. Then click Properties.
3- In the menu on the left, click Manage network connections.

11Wireless Modem Router
5- Under the Networking tab, select Internet Protocol Version 4 (TCP/IPv4) by
clicking on it once. Then click the Properties button.
6- In Internet Protocol (TCP/IPv4) Properties, select the options Obtain an IP
address automatically and Obtain DNS server address automatically.
7- Click OK
Note: If the options Use the following IP address and Use the following DNS server
address are checked off or if there is information in the boxes, please contact Cablevision
Technical Support at 1-800-567-6353 to make a slight change. Otherwise, continue with
your configuration.
Your configuration is now complete. Please restart your computer to test your
Internet connection.
If your Internet connection does not work, please check to ensure that you followed
the previous steps. If the problem persists, contact Technical Support at
1-800-567-6353.

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2.3 CONFIGURING IN WINDOWS 7
Please note that the following screens may look different on your computer
depending on the display settings selected.
1- Click Start - > Control Panel.
2- In the Control Panel, choose the classic view by clicking on the little downwards
pointing arrow next to the “Control Panel” in the address bar at the top and
choose All Control Panel Items.
3- Click Network and Sharing Center.

13Wireless Modem Router
4- Then click Change adapter settings.
5- In Change adapter settings, right-click the Local Area Connection icon and
click Properties.
6-
In Local Area Connection Properties, select Internet Protocol Version 4 (TCP/IPv4)
by double-clicking it.

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7- In Internet Protocol Version 4 (TCP/IPv4) Properties, select the options
Obtain an IP address automatically and Obtain the following DNS servers
automatically.
8- Double-click OK to return to the list of network peripherals. Once this data has
been entered, your Internet service will work.
Your configuration is now complete. Please restart your computer to test your
Internet connection.
If your Internet connection does not work, please check to ensure that you followed
the previous steps. If the problem persists, contact Technical Support at
1-800-567-6353.

15Wireless Modem Router
2.4 CONFIGURING IN WINDOWS 8
Please note that the following screens may look different on your computer
depending on the display settings selected.
1- Right-click the bottom left corner of the screen to bring up the menu
(or press Ctrl X). Click on Control Panel.
2 In the Control Panel, click on Network and Internet.

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3- Click Network and Sharing Center.
4- Then click Change adapter settings.

17Wireless Modem Router
5- In Network Connections, right-click the Ethernet icon and click Properties.
6- In Ethernet Properties, select Internet Protocol Version 4 (TCP/IPv4)
by double-clicking it.

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7- In Internet Protocol Version 4 (TCP/IPv4) Properties, select the options
Obtain an IP address automatically and Obtain DNS server address
automatically.
8- Double-click OK to return to the list of network peripherals. Once this data
has been entered, your Internet service will work.
Your configuration is now complete. Please restart your computer to test your
Internet connection.
If your Internet connection does not work, please check to ensure that you
followed the previous steps. If the problem persists, contact Technical Support
at 1-800-567-6353.

19Wireless Modem Router
Your modem router comes already preconfigured to allow you to get on the Internet
immediately after you have completed steps 1 and 2. The purpose of this section is
to tell you how you can access the modem router to make various changes, such as
security-related ones in Section 6.
Follow these steps to change the configuration of your modem router:
1- Start your Internet browser and type in the following address:
http://192.168.1.1
or
http://myrouter
The setup wizard will appear and guide you through the setup process.
2- Enter Username and Password.
You will find this information on the label below your modem router.
The default user name is “admin”.
Example:
3. CONFIGURING YOUR
MODEM ROUTER

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3- This screen will appear.
Description of Icons
My Network – View the status of users using your modem router.
Configuration - Configure the settings of your wireless network.
Services – Configure the parental and application control options.
Management – Configure your modem router password and access the Advanced
menu for your modem router.
To connect to a wireless network, visit the Technical Support section of our website:
cablevision.qc.ca
Follow these steps:
Under Internet, select Support, then Connecting to a wireless network (Wi-Fi).
To configure your mailbox, visit the Technical Support section of our website:
cablevision.qc.ca
Follow these steps:
Under Internet, select Support, then Configuring a Mailbox.
4. CONNECTING TO A WIRELESS
NETWORK (WI-FI)
5. CONFIGURING A MAILBOX

21Wireless Modem Router
Password for your modem router (default)
You will find a default username and individual password on the label below your
modem router that you will need to access the router.
Wireless network (default)
Your modem router has been configured with a default network name (SSID).
and
Your modem router has been configured with a default individual encryption key
(WPA).
You will find this information on the label below your modem router.
You can start using your modem router right away.
Security Warning
In order to protect your computer systems against unauthorized access, Cablevision strongly
recommends that you change the encryption key.
Follow the instructions below to change your password and encryption key.
Important: Record the new password and encryption key under “Important Information”
on this guide. If you have to reset your modem router (Reset button on right side), the
password and encryption key will be the default ones (on the label below your modem
router). To reset your modem router, you absolutely have to maintain pushed the Reset
button during a period of 20 seconds.
6. SECURITY