ziggo Technicolor TC7210 User manual

Geavanceerde
gebruikers-
handleiding
internet
Technicolor TC7210

Handleiding Internet van Ziggo 3
Welkom bij Internet
van Ziggo
Van harte welkom bij Internet van Ziggo. Met deze geavanceerde handleiding
kunt u de instellingen wijzigen van uw Wi-Fi modem.
Let op!
Het aanpassen van de geavanceerde instellingen is op eigen risico. Ziggo heeft
uw Wi-Fi modem standaard zo ingesteld dat het Wi-Fi modem goed werkt bij
normaal gebruik. Mocht het Wi-Fi modem niet goed werken nadat u de
geavanceerde instellingen gewijzigd heeft, dan adviseren wij u de
standaardinstellingen te herstellen. Dit kan via de basisinstellingen of via een
hard reset (zie de Gebruikershandleiding Internet). De reguliere Ziggo helpdesk
kan u niet adviseren over de geavanceerde instellingen.
Veel plezier met Internet van Ziggo!
Opmerkingen over de installatie en het gebruik van Internet van Ziggo
Internet van Ziggo is bedoeld voor persoonlijk gebruik. Het gebruik en de
installatie van Internet van Ziggo zijn gebonden aan de Algemene
Basisvoorwaarden Ziggo en de Aanvullende Voorwaarden Ziggo Internet. De
meest recente versies kunt u vinden op: www.ziggo.nl/voorwaarden.

Handleiding Internet van Ziggo 4
Inhoudsopgave
1. Internet van Ziggo 5
1.1 Symbolen 5
2. Inloggen op de
gebruikers-
omgeving 6
2.1 Geavanceerde instellingen 6
3. Connections and
setup 9
3.1 Wireless Voice Gateway
Overview 9
3.2 Relationship amoung the
devices 14
3.3 Connecting the Wireless
Voice Gateway to a Single
Computer 16
4. Web configuration 19
4.1 Accessing the Web
Configuration 19
4.2 Gateway
– Status Web Page Group 22
4.3 Gateway
– Network Web Page Group 30
4.4 Gateway – Advanced
Web Page Group 38
4.5 Gateway –
Firewall Web Page Group 49
4.6 Gateway – Parental Control
Web Page Group 53
4.7 Gateway – Wireless Web
Page Group 54
4.8 Gateway – USB Web Page
Group 73
4.9 VoIP – Basic Web Page
Group 78
5. Networking 82
5.1 Communications 82
5.2 Type of communication 82
5.3 Cable Modem (CM) Section 83
5.4 Networking Section 83
5.5 Three Networking Modes 84
5.6 Cable Modem (CM) Mode 85
5.7 Residential Gateway (RG)
Mode 86
6. Frequently asked
questions 88
7. Troubleshooting 90
8. Glossary 92

Handleiding Internet van Ziggo 5
1. Internet van Ziggo
Deze handleiding leidt u stap voor stap door de geavanceerde instellingen van
Internet van Ziggo. Wij adviseren u om deze handleiding op uw computer op te
slaan in verband met het eventueel wegvallen van de internetverbinding.
Heeft u hulp nodig? Stel uw vraag aan onze Online Assistent op
www.ziggo.nl/klantenservice of bekijk het portal op
www.ziggo.nl/WiFimodem.
De afbeeldingen in deze handleiding kunnen afwijken van de werkelijkheid.
1.1 Symbolen
In deze handleiding komt u de volgende symbolen tegen:
Let op!
... geeft u extra uitleg over mogelijkheden of situaties.
Tip!
... geeft u handige informatie over de toepassing van een functie.

Handleiding Internet van Ziggo 6
2. Inloggen op de
gebruikers-
omgeving
In de gebruikersomgeving kunt u geavanceerde instellingen van uw Wi-Fi
modem wijzigen. Om op de gebruikersomgeving in te loggen volgt u de
volgende stappen:
1. Open een internet browser op uw PC.
2. Typ het adres http://192.168.178.1 in de adresbalk en druk op Enter. Het
login venster waarin wordt gevraagd om een gebruikersnaam en
wachtwoord verschijnt.
3. Voer uw gebruikersnaam en wachtwoord in en klik op Inloggen. Standaard
is de gebruikersnaam ziggo en het wachtwoord draadloos.
2.1 Geavanceerde instellingen
Na het inloggen verschijnt de startpagina van de gebruikersomgeving. Op deze
startpagina staat basisinformatie van uw Wi-Fi modem weergegeven. De uitleg
over de basisinformatie vindt u in de Gebruikershandleiding Internet.
Via de knop Geavanceerde instellingen kunt u geavanceerde instellingen
wijzigen.

Handleiding Internet van Ziggo 7

Handleiding Internet van Ziggo 8

Handleiding Internet van Ziggo 9
3. Connections and
setup
3.1 Wireless Voice Gateway Overview
3.1.1 Front panel
The following illustration shows the front panel:
figure 1: Front panel

Handleiding Internet van Ziggo 10
LED
The lights on the front panel LEDs are described in the table below (from left to
right): ON = the LED is light, OFF = the LED is gray, FLASH = the LED is blinking.
LED Description
POWER Indicates the Power status.
DS Indicates the status of Data reception by the cable
modem from the Network (Downstream
Traffic).
US Indicates the status of Data transmission by the cable
modem to the Network (Upstream
Traffic).
ONLINE Displays the status of your cable connection. The light
is off when no cable connection is
detected and fully lit when the modem has established
a connection with the network and
data can be transferred.
LAN 1 t/m 4 Indicates the state of Ethernet ports.
USB Indicates the state of USB host connect.
Wi-Fi Indicates the traffic on the wireless network.
TEL1-2 Indicates the status of the telephone Phone 1 and
Phone 2.

Handleiding Internet van Ziggo 11
TC7210 Power Internet LAN USB Wire-
less
TEL 1 TEL 2 Description
DS US Online 1 2 3 4
Boot-up
Operation
ON ON ON ON ON ON ON ON ON X ON ON Power on .025 sec
ON 0.25 SECOND X
ONFLASHFLASHFLASHXXXXXXX XFrompowerONtosystem
initialization complete
ONONONONXXXXXXX XFollowingsystem
initialization complete to
(before) DS scanning
1 SECOND
DOCSIS
Start-up
Operation
ONFLASHOFFOFFXXXXXXX XDuringDSscanningand
acquiring SYNC
ONONFLASHOFFXXXXXXX XFromSYNCcompleted,
receiving UCD to ranging
completed
ONONONFLASHXXXXXXX XDuringDHCP,configuration
file download, registration,
and Baseline Privacy
initialization: DHCP status: 1
second ON and 1 second
OFF, TFTP status: 0.25
second ON and 0.25 second
OFF
ON ON ON ON X X X X X X X X Operational (NACO=ON)
ONFLASHFLASHOFFXXXXXXX XOperational(NACO=OFF)
Channel
Bonding
Operation
FLASHFLASHFLASHFLASHXXXXXXX XWaitregistrationwithallDS
and all US – Lights Flash
sequentially from the right to
left Minimum duration 3
seconds
XXX X OFFXXXXXX XFrom1to4DS,from1to4
LEDs are ON
From 5 to 8 DS, From 1 to 4
LEDs are flashing
Duration 3 seconds
OFFXX X XXXXXXX XFrom1to4US,from1to4
LEDs are ON.
FLASHFLASHFLASHFLASHXXXXXXX XWaitregistrationwithallDS
and all US – Lights Flash
sequentially from the left to
right
MTA
Operation
ONONONONXXXXXXFLASHOFFMTADHCP
ONONONONXXXXXXOFFFLASHMTASNMP/TFTP
ONONONONXXXXXXONONRSIPforNCS/RegisterforSIP
CPE
Operation
ON X X X OFF
ON
FLASH
OFF
ON
FLASH
OFF
ON
FLASH
OFF
ON
FLASH
OFF
ON
FLASH
OFF
ON
FLASH
X X No LAN / Wireless link
LAN / Wireless link
TX/RX LAN / Wireless traffic
MTA
Operation
ON <CM Normal Operation> ON ON Both Lines On-Hook
ON FLASH ON Tel1 Off-hook, Tel2 On-
hook
ON ON FLASH Tel1 On-hook, Tel2 Off-
hook
ON FLASH FLASH Both Lines Off-Hook
SW
Download
Operation
ONFLASHFLASHONXXXXXXX XAsoftwaredownloadand
while updating the FLASH
memory

Handleiding Internet van Ziggo 12
table 1: LED behaviour
3.1.2 Rear panel
figure 2: Rear panel
LED Status when WPS State is
In-progress Green LED will blink with 2 sec On -1 sec OFF cycle
Success Green LED will remain ON for 300 secs before turning OFF
Error”/ “Timeout Red LED will blink with 250 msec ON- 250 msec OFF cycle
indefinitely
Session overlap Red LED will turn ON-OFF with 250 msec duration for 2
seconds followed by turning OFF for 500 msec.
This cycle will repeat for a total duration of 120 seconds.

Handleiding Internet van Ziggo 13
table 2: Rear panel description
3.1.3 Side panel for WPS
figure 3: Side panel
WPS – Indicates the status of the WPS functionality.
WPS button: Wi-Fi Protected SetupTM.
This button can be used to secure the connection with another device (PC for
example) using WPS protocol. A long press (press 2 more seconds) on the
button allows you to enable the association of the modem with a PC or other
equipment. After link establish. A short press on the button, switch on/off Wi-Fi.
Connector Description
Power switch Power on, off the Cable modem.
Power jack Connector for DC12V.
Cable Connector for the cable network.
Reset To restart the modem or press over 5 seconds can default
the modem.
USB Host USB 2.0 connector
LAN 4 Gige Ethernet ports, RJ-45 connector.
TEL 1-2 2 Phone RJ11 Connectors.

Handleiding Internet van Ziggo 14
3.2 Relationship amoung the devices
This illustration shows a cable company that offers DOCSIS/Euro-DOCSIS and
PacketCable/Euro-PacketCable compliant voice/data services.
figure 4: Connection overview
3.2.1 What the Modem does
The Wireless Voice Gateway provides high-speed Internet access as well as
cost-effective, toll-quality telephone voice and fax/modem services over
residential, commercial, and education subscribers on public and private
networks via an existing CATV infrastructure. It can inter-operate with the
PacketCable compliant head-end equipment and provide the IP-based voice
communications. The IP traffic can transfer between the Wireless Voice
Gateway and DOCSIS/Euro-DOCSIS compliant head-end equipment. The data
security secures upstream and downstream communications.
3.2.2 What the Modem needs to do its job
• The Right Cable Company: Make sure your local cable company provides
data services that use cable TV industry-standard DOCSIS/Euro-DOCSIS
compliant and PacketCable/Euro-PacketCable compliant technology.
• The Internet/Telephony Service Provider (ISP/TSP): Your cable company
provides you access to an Internet Service Provider (ISP) and Telephony
Service Provider (TSP). The ISP is your gateway to the Internet and provides
you with a pipeline to access Internet content on the World Wide Web
(WWW). The TSP provides you with telephony access to other modems or
other telephony services over the Public Switched Telephone Network
(PSTN).

Handleiding Internet van Ziggo 15
Check with your cable company to make sure you have everything you need to
begin; they’ll know if you need to install special software or re-configure your
computer to make your cable internet service work for you.
3.2.3 Contact your local cable company
You will need to contact your cable company to establish an Internet account
before you can use your gateway. You should have the following information
ready (which you will find on the sticker on the gateway):
• The serial number
• The model number
• The Cable Modem (CM) Media Access Control (MAC) address
• The Terminal Adapter (EMTA) MAC address
• Security information: Service Set Identifier (SSID), Encryption key /
passphrase (WPA2-PSK by default), channel number. Default values are
indicated underneath the modem on the sticker.
Please check the following with the cable company
• The cable service to your home supports DOCSIS/Euro-DOCSIS compliant
two-way modem access.
• Your internet account has been set up. (The Media Terminal Adapter will
provide data service if the cable account is set up but no telephony service
is available.)
• You have a cable outlet near your PC and it is ready for Cable Modem
service.
Let op!
It is important to supply power to the modem at all times. Keeping your modem
plugged in will keep it connected to the Internet. This means that it will always
be ready whenever you need.
Important Information
Your cable company should always be consulted before installing a new cable
outlet. Do not attempt any rewiring without contacting your cable company
first.
Please verify the following on the Wireless Voice
Gateway
The Power LED should be lighted when plug-in the power supply.

Handleiding Internet van Ziggo 16
3.3 Connecting the Wireless Voice Gateway to a
Single Computer
This section of the manual explains how to connect your Wireless Voice
Gateway to the Ethernet port on your computer and install the necessary
software. Please refer to Figure 1-5 to help you connect your Digital Cable
Modem for the best possible connection.
3.3.1 Attaching the Cable TV Wire to the Wireless
Voice Gateway
1. Locate the Cable TV wire. You may find it one of three ways:
a. Connected directly to a TV, a Cable TV converter box, or VCR. The line
will be connected to the jack, which should be labeled either IN, CABLE
IN, CATV, CATV IN, etc.
b. Connected to a wall-mounted cable outlet.
c. Coming out from under a baseboard heater or other location. See Figure
1-6 for the wiring example.
Let op!
For optimum performance, be sure to connect your Wireless Voice Gateway to
the first point the cable enters your home. The splitter must be rated for at least
1GHz.
figure 5: Basic home wiring

Handleiding Internet van Ziggo 17
3.3.2 Installation procedure for connecting to the
Ethernet interface
Follow these steps for proper installation. Plug the coaxial cable to the cable
wall outlet and the other end to the modem’s cable connector.
Let op!
To ensure a fast registration of the modem, the coaxial cable must be
connected to the modem before it is powered on.
Plug the power supply into the socket of the cable modem and two-pin plug in
the AC outlet then press the Power Switch, power on the modem.
Let op!
Only use the power supply that comes with the modem. Using another power
supply can cause damage to the product, and will void the warranty.
Connect an Ethernet cable (direct connection, see below) to the Ethernet port
at the back of the computer, and the other end to the ETHERNET port on the
rear panel of the cable modem. The modem will seek the appropriate cable
signal on the cable television network and go through the initial registration
process on its own. The modem is ready for data transfer after the green LED
"ONLINE" is lit continuously.
Let op!
the button "reset" at the back of the modem is used primarily for maintenance.
figure 6: Connect to the modem

Handleiding Internet van Ziggo 18
3.3.3 Telephone or Fax Connection
When properly connected, most telephony devices can be used with the
Wireless Voice Gateway just as with a conventional telephone service. To make
a normal telephone call, pick up the handset; listen for a dial tone, then dial the
desired number. For services such as call waiting, use the hook switch (or FLASH
button) to change calls. The following procedures describe some of the
possible connection schemes for using telephony devices with the Wireless
Voice Gateway.
1. 1. Connect a standard phone line cord directly from the phone (fax
machine, answering machine, caller ID box, etc.) to one of the LINE jacks on
the Wireless Voice Gateway.
2. If there is a phone line in your home which is NOT connected to another
telephone service provider, connect a standard phone line cord from a jack
on this line to one of the LINE jacks of the Wireless Voice Gateway. Connect
a standard phone line cord directly from the phone (fax machine, answering
machine, caller ID box, etc.) to one of the other jacks in the house that uses
that line.
3. If you have a multi-line telephone, connect a standard phone line cord (not
an RJ-14 type line cord) from the phone to the LINE jacks on the Wireless
Voice Gateway. (Other phones can be added to each line by using standard
phone line splitters.)

Handleiding Internet van Ziggo 19
4. Web configuration
To make sure that you can access the Internet successfully, please check the
following first.
1. Make sure the connection (through Ethernet) between the Wireless Voice
Gateway and your computer is OK.
2. Make sure the TCP/IP protocol is set properly.
3. Subscribe to a Cable Company.
4.1 Accessing the Web Configuration
The Wireless Voice Gateway offers local management capability through a
built-in HTTP server and a number of diagnostic and configuration web pages.
You can configure the settings on the web page and apply them to the device.
Once your host PC is properly configured; please proceed as follows:
1. Start your web browser and type the private IP address of the Wireless Voice
Gateway on the URL field: 192.168.0.1
2. After connecting to the device, you will be prompted to enter username and
password. By default, the username is ziggo and the password is draadloos.
figure 7: Login dialogue
If you login successfully, the main page will appear.

Handleiding Internet van Ziggo 20
4.1.1 Outline of Web Manager
The main screen will be shown as below.
figure 8: Outline of Web Manager
For easy navigation, the pages are organized in groups with group in names
main menu. Individual page names within each group are provided in the sub
menu and sidebar. So to navigate to a page, click the group hyperlink at the top,
then the sub menu for the function, finally choose the title on the sidebar.
Your cable company may not support the reporting of some items of
information listed on your gateway’s internal web pages. In such cases, the
information field appears blank. This is normal.
Main Menu The hyperlinks on the top of the page, including Gateway,
VoIP and several sub-menu items
Sub Menu Under the main menu, sub menu use to enter each
function, e.g., Status, Network, Firewall…
Title The sidebar on the left side of the page indicates the title of
this management interface, e.g., Software in this example
Main Window The current workspace of the web management,
containing configuration or status information