Cadillac 2011 Cadillac Limited Warranty Parts list manual

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Cadillac Limited Warranty and Owner Assistance Information - 2011
IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure
to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

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Cadillac Limited Warranty and Owner Assistance Information - 2011
Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage
limitations. Remember, if the service contract you are considering for
purchase does not have the GM Protection Plan emblem shown above
on it, then it is not the Genuine GM Protection Plan from GM.
© 2010 Cadillac Motor Car Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS,
GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors LLC.
Part No. 25966010 A First Printing

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Cadillac Limited Warranty and Owner Assistance Information - 2011
2011 Cadillac Limited Warranty and
Owner Assistance Information
Important Message to
Owners... ....................... 1
GM's Commitment . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an
Alternative Dispute
Resolution Program . . . . . . . . . . . 1
Warranty Service –United
States and Canada . . . . . . . . . . . . 1
Warranty Coverage at a
Glance ......................... 2
New Vehicle Limited
Warranty....................... 2
Emission Control System
Warranty....................... 2
New Vehicle Limited Warranty . . .4
What Is Covered . . . . . . . . . . . . . . . . 4
Cadillac DTS Protection
Series ........................ 10
What Is Not Covered . . . . . . . . . . 10
Cadillac Escalade Hybrid
Warranty..................... 14
What is Covered . . . . . . . . . . . . . . . 15
What is Not Covered . . . . . . . . . . . 15
Things to Know About the New
Vehicle Limited Warranty . . . . 16
Warranty Repairs –
Component Exchanges . . . . . . 16
Warranty Repairs –Recycled
Materials ..................... 16
Tire Service . . . . . . . . . . . . . . . . . . . . 16
6.6L DURAMAX
®
Diesel
Engine Components . . . . . . . . . . 16
Aftermarket Engine
Performance Enhancement
Products and Modifications . . . 17
After-Manufacture
“Rustproofing”. . . . . . . . . . . . . . . . 17
Paint, Trim, and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 18
Vehicle Operation and Care . . . 18
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 18
Chemical Paint Spotting . . . . . . . 18
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 18
Touring Owner Service –
Foreign Countries . . . . . . . . . . . . 19
Warranty Service –Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 19
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 20
Recreation Vehicle and
Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 20
Pre-Delivery Service . . . . . . . . . . . 20
Production Changes . . . . . . . . . . . 21
Noise Emissions Warranty
for Light Duty Trucks
Over 10,000 LBS Gross
Vehicle Weight
Rating (GVWR) Only . . . . . . . . . . 21

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Cadillac Limited Warranty and Owner Assistance Information - 2011
2011 Cadillac Limited Warranty and
Owner Assistance Information
Emission Control Systems
Warranty ...................... 22
What Is Covered . . . . . . . . . . . . . . . 22
How to Determine the
Applicable Emissions
Control System Warranty . . . . . 22
Federal Emission Control
System Warranty . . . . . . . . . . . . . 22
California Emission Control
System Warranty . . . . . . . . . . . . . 24
Emission Warranty
Parts List . . . . . . . . . . . . . . . . . . . . . 28
Replacement Parts . . . . . . . . . . . . 32
Maintenance and Repairs . . . . . . 32
Claims Procedure . . . . . . . . . . . . . . 33
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . 34
State Warranty
Enforcement Laws . . . . . . . . . . . 36
Warranty Information for
California Only . . . . . . . . . . . . . . . 37
Special Coverage Adjustment
Programs Beyond the
Warranty Period . . . . . . . . . . . . . . 38
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . . . 39
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . 40
Online Owner Center . . . . . . . . . . 41
Cadillac Owner
Center (U.S.) —
www.cadillacownercenter.com . . 41
My GM Canada (Canada) —
www.gm.ca . . . . . . . . . . . . . . . . . . . 41
Roadside Assistance
Program ...................... 42
Courtesy Transportation
Program ...................... 43

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Cadillac Limited Warranty and Owner Assistance Information - 2011
Important Message to Owners... 1
GM's Commitment
GM is committed to assuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle's service
needs. Should you ever encounter
a problem that is not resolved
during or after the limited warranty
period, talk to a member of dealer
management. Under certain
circumstances, GM and/or GM
dealers may provide assistance
after the limited warranty period
has expired when the problem
results from a defect in material
or workmanship. These instances
will be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction,
follow the Customer Satisfaction
Procedure on page 34.
We thank you for choosing GM.
GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure on page 34 for
information on the voluntary,
non-binding Alternative Dispute
Resolution Program in which GM
participates.
Warranty Service –United
States and Canada
The selling dealer has invested
in the proper tools, training and
parts inventory to ensure that any
necessary warranty repairs can
be made to your GM vehicle.
GM requests that the vehicle be
returned to the selling dealer for
all warranty repairs. If a situation
or event occurs where you are
significantly inconvenienced, an
authorized GM dealer can make
the warranty repairs. However, in
the event the dealer is not able to
perform the repair due to the special
tool and training requirements,
contact the Customer Assistance
Offices on page 39. If you are
unable to return to the selling
dealer, contact a GM dealer in the
United States or Canada for
warranty service.