Camrivox Flexor 151 User manual

Analogue Telephony Adaptor
User Manual
Issue 2
20/10/2006
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Analogue Telephony Adaptor User Manual
2
The Flexor 151 is compliant with the following standards:
EN 60950-1:2001
EN 55022:1998
EN 55024:1998
EN 61000-3-2:2000
EN 61000-3-3:1995
See chapter 14 for more information.
The Flexor device, Camrivox and the Camrivox device are registered
trademarks of Camrivox Ltd. All other trademarks acknowledged.
Copyright © 2006 Camrivox Ltd, all rights reserved. The contents of this
publication may not be reproduced in any part or whole, transcribed into
any language, or transmitted in any form or by any means, electronics,
mechanical, magnetic, optical, chemical, photocopying, manual, or
otherwise, without the prior written permission of Camrivox Ltd.
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Analogue Telephony Adaptor User Manual
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Table of Contents
1Introduction .......................................................7
Using this Document .......................................................... 8
Typographical conventions.......................................... 8
Special messages........................................................ 8
Getting Support .................................................................. 8
2Safety information .............................................9
Safety advice....................................................................... 9
Emergency calling.............................................................. 9
3Getting to know the device...............................10
Parts Check ...................................................................... 10
Buttons and LED indicators ............................................. 11
Ports and connections...................................................... 14
4Configuring the device .....................................15
Installing the Software ..................................................... 15
Connecting the Hardware ................................................ 15
Step 1. Connect the Ethernet cables and telephone
lines ........................................................................ 16
Step 2. Attach the power connector .......................... 16
Configuring the Flexor 151............................................... 17
Step 1a. Accessing the web pages using
VoiceConnect.......................................................... 17
Step 1b. Accessing the web pages without using
VoiceConnect.......................................................... 17
Step 2. Configuration Pages...................................... 17
Step 3. Configure your country.................................. 18
Step 4. Configure your VoIP account......................... 18
Setup complete.......................................................... 19
Testing your Setup............................................................ 20
5Making and receiving phone calls ...................21
Receiving calls.................................................................. 21
Making outgoing calls (using your phone) ....................... 22
Making a VoIP call ..................................................... 22
Making a PSTN call.................................................... 22
Making outgoing calls (using CTI via an attached PC)..... 23
Using the Call History page....................................... 23
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Using the Address book............................................. 23
Using Click-to-Dial .................................................... 23
Using Dial-by-Name.................................................. 24
Failsafe mode ................................................................... 24
6Using advanced phone features.......................25
Recall / Hook-flash functionality...................................... 26
Putting a call on hold........................................................ 26
Transferring calls............................................................. 26
Attended call transfer................................................ 27
Blind transfer............................................................. 27
Do-not-disturb.................................................................. 28
Call return ........................................................................ 28
7Managing the device ........................................29
Accessing the Web pages................................................. 30
From a Windows PC using VoiceConnect ................. 30
From other PCs ......................................................... 30
Web pages overview ......................................................... 31
Messages area........................................................... 31
Configuration area..................................................... 31
Managing Accounts .......................................................... 32
Modifying VoIP accounts............................................ 32
Create a new VoIP account........................................ 33
Setting Region information .............................................. 34
Setting the region ...................................................... 35
Setting the time format ............................................. 35
Setting the Time zone................................................ 35
Viewing the Call History ................................................... 36
Using the Address book ................................................... 37
Adding entries to the address book .......................... 37
Editing the address book........................................... 38
Deleting entries from the Address book................... 38
Call management ............................................................. 39
Setting up Hop on / off............................................... 39
Setting up Call divert ................................................. 40
Setting up Voicemail redirection ............................... 41
Flexor 151 ......................................................................... 42
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8Advanced configuration options.......................43
Voice Settings ................................................................... 43
Volume Settings......................................................... 43
Voice CODEC Selection.............................................. 44
DTMF Mode................................................................ 44
QoS (Quality of Service) Settings...................................... 44
Upstream Bandwidth Shaping .................................. 44
RTP and SIP DSCP..................................................... 45
Network Settings.............................................................. 45
9IVR Network Configuration ..............................47
Accessing the Network Configuration Menu ................... 47
Configuring Network Settings.......................................... 47
10 Troubleshooting...............................................48
Resetting to factory defaults ............................................ 48
Upgrading the firmware................................................... 49
Step 1 – Check for firmware updates........................ 49
Step 2 – Confirm update to new firmware ................ 50
Step 3 – Firmware update in progress...................... 50
Step 4 – Firmware Update Complete........................ 51
Diagnostic messages ....................................................... 51
From the web pages.................................................. 51
From the phone handset ........................................... 52
11 Installing the Voice Connect application..........53
About the Voice Connect software ................................... 53
Installing the Voice software............................................ 54
Uninstalling the software................................................. 57
12 Specification ....................................................58
13 Copyright notices .............................................59
Camrivox........................................................................... 59
Vovida................................................................................ 60
Internet Software Consortium ......................................... 61
14 Declaration of Conformity................................62
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Analogue Telephony Adaptor User Manual
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Table of Figures
Figure 3-1 - Flexor 151 LEDs and Buttons................................................................... 11
Figure 3-2 - Flexor 151 Front Panel LED ..................................................................... 12
Figure 3-3 – Flexor 151 Back Panel LEDs.................................................................... 13
Figure 3-4 - Flexor 151 Rear Connectors and Connections ........................................ 14
Figure 4-1 - Illustration of Flexor 151 Set-up .............................................................. 15
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Analogue Telephony Adaptor User Manual 1 Introduction
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1Introduction
Congratulations on becoming the owner of the Flexor 151. You will now be
able to make low-cost phone calls over the Internet.
Without the Flexor 151 installed, you are only able to use your phone line
to make and receive calls over the PSTN network. These types of calls are
known as PSTN calls.
With the Flexor 151 installed, you are still able to make and receive PSTN
calls but you are now also able to make and receive calls over the Internet;
these types of calls are known as VoIP calls.
To you as a user there is really no difference between making calls over
the Internet or calls over the PSTN network. The difference to you is in the
cost of the calls. VoIP calls are much cheaper than PSTN calls.
By default, the Flexor 151 is configured to make outgoing calls over the
Internet and to receive either VoIP or PSTN calls.
In addition to providing low-cost calls, the Flexor 151 is packed with
enhanced phone features, including:
CTI (Computer Telephony Integration) that enables you to integrate your
phone with your PC, for example, synchronizing your Microsoft Outlook
address book with the Flexor 151.
Hop On/Hop Off facility that enables you to make calls over the Internet via
your mobile phone.
Advanced phone functions such as Call Transfer, Call Hold and Call
Return.
This User Guide will show you how to connect up and start using all the
features provided by the Flexor 151.
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Analogue Telephony Adaptor User Manual 1 Introduction
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Using this Document
Typographical conventions

Italic text is used for items you select from menus and drop-down
lists and the names of displayed web pages.
Bold text is used for text strings that you type when prompted by the
program, and to emphasize important points.
Special messages
This document uses the following icons to draw your attention to specific
instructions or explanations.
Provides clarifying or non-essential information on the
current topic.
Provides messages of high importance, including messages
relating to personal safety or system integrity.
Getting Support
For customer support please contact the company that supplied your
Flexor 151 product.
User manual and other updates can be found at:
http://www.camrivox.com/
W
arning
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Analogue Telephony Adaptor User Manual 2 Safety information
9
2Safety information
Safety advice
For your safety, please adhere to the following safety instructions:
Do not obstruct the ventilation holes of the Flexor 151, or place anything
on top of it.
Place the Flexor 151 on top of a smooth, flat surface such as a table-top.
Do not open the Flexor 151. This could expose you to dangerous voltages
and voids the warranty.
Only use the provided power supply.
If the device or power supply appears damaged, do not use them and
contact your supplier for a replacement
Keep your unit dry, out of direct sunlight, and away from sources of heat.
The telephony ports on the Flexor 151 can carry dangerous voltages, do
not touch or insert foreign objects into the connections, and only connect
approved telephony devices.
Emergency calling
While the Flexor 151 contains features designed to facilitate emergency
calling, Camrivox Ltd. does not guarantee it is suitable for this purpose
and is not liable for any failure to contact the emergency services. Users
should ensure they have a secondary system with which they can make
emergency calls.
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Analogue Telephony Adaptor User Manual 3 Getting to know the device
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3Getting to know the device
Parts Check
In addition to this document, your package should arrive containing the
following:
1. Flexor 151 analogue telephony adaptor
2. Single page Installation Sheet
3. Power Supply
4. PC Installation CD
5. Phone adaptor for converting RJ11 connector to a country-
specific connector
6. Cable for connecting Flexor 151 to a telephone wall socket
7. Ethernet cable
1. 2. 3. 4.
5. 6. 7.
1Check packagecontent s
Beforeproceeding please confirmthat you have items to
shownbelow in your Flexor 151 package. If anything is missing
please contactyour supplier.
2Before instal lati on
A
.Usingyour existingbroadbandsetup, please ensurethat you
canconnect to theinternet fromyour PC.
B. Ifyou are usingWindowsXP orWindows2000 then please
proceed to , otherwise pleaseproceed to .
3Install VoiceConn ect appl ication
(Windows XP/2000only)
A.Insert the V
oiceConnect CD into your CD-ROMdrive, this shoul
d
startthe VoiceConnect installationautomatically. If forsome
reason the installation does notstart automatically:
•Browseto MyComputer
•Right click on theCD-ROM drive containing theV
oiceConnect CD.
•SelectO
penfromthe menu.
•Double-clickon the file setup.bat orset up in the windowthat has just opened.
B
.Once theinstallationis complete the V
oiceConnect application
startsfor the first time. You maysee aWindowsSecurityAlert
fromWindowsFirewall, similarto that shown in Fig 1. Click
Unblock in thiswindow to allow V
oiceConnect toaccessyournetwork
.
C
.Once the applicationhas started you shouldsee the
V
oiceConnect Interact iconin your task bar,as shown in Fig 2.
Flexor 151VoiceConnect CD Ethernetcable Telephoneline
adapter
Telephoneadapte r Power supply
*Iffor somer easonthe applicationdoesnot st artautomaticallyonce the installation is
complete youc an start the applicationmanuallyby clickingon St ar t >All p ro g rams >
V
oiceConnect>VoiceConnect.
.
2giF.1giF
A
A B C D E
F
Internet
Broadband
Modem/Router
PC
Phone
Phone line
3 4
F
Quickstartguide
V
ersion2.0
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Analogue Telephony Adaptor User Manual 3 Getting to know the device
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Buttons and LED indicators
The Flexor 151 contains a number of buttons and lights called Light
Emitting Diodes (LEDs) that indicate the status of the unit.
Figure 3-1 - Flexor 151 LEDs and Buttons
Indicator Type Function
Button /
LED
Answer phone / voicemail button and LED
indicator.
Pressing this button will direct all incoming
calls (both land line and VoIP) to your VoIP
voicemail. This can be useful on occasions
when you do not wish to be disturbed, or when
you are away but expecting an important call
and wish to check the message remotely
(through your VoIP providers voicemail
system).
Directing calls to voicemail using the voicemail
button will divert calls immediately, ie. the
telephone will not ring at all.
See
Setting up Voicemail on page 41 for
additional information on voicemail
configuration.
If this LED is flashing it means that you have
voice mail waiting at your VoIP operator’s
voicemail system.
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Analogue Telephony Adaptor User Manual 3 Getting to know the device
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Button /
LED
Call divert button and LED indicator. Pressing
this button will direct all incoming calls (both
land line and VoIP) to a specified number of
your choice. An example of when this can be
useful is on occasions when you are away but
expecting an important call and want it
directed to your mobile phone. Pressing the
call divert button will direct calls to the
specified number immediately; the phone will
not ring. See
Setting up Call divert on page 40
for more information on Call Diverting.
Line LED This indicator is used to indicate when a call is
being made over PSTN (land line) and not VoIP.
For incoming calls this LED may not be of
significance but for outgoing calls it is useful to
know how the call is being made, and
therefore how expensive it is.
VoIP LED This indicator is used to indicate when a call is
being made over VoIP. Again, for incoming
calls this may not be of significance but for
outgoing calls it is useful to know how the call
is being made, and therefore how expensive it
is.
If the VoIP indicator flashes rapidly when the
unit is idle, then there is a problem with VoIP,
and the unit will likely be in failsafe mode.
See
Failsafe mode on page 24 for further
information.
LED This E-Mail LED is reserved for future use.
Figure 3-2 - Flexor 151 Front Panel LED
The front panel also includes a single LED which indicate the status of the
power connection to the device
:
LED state Description
Solid red The device is receiving power.
Unlit The device is not receiving power.
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Analogue Telephony Adaptor User Manual 3 Getting to know the device
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Figure 3-3 – Flexor 151 Back Panel LEDs
The back panel also includes two LEDs which indicate the status of the two
Ethernet ports
:
LED state Description
Solid green The network connection is operational and is connected at
10Mbits/s.
Solid orange The network connection is operational and is connected at
100Mbits/s.
Unlit There is no network connection or the Ethernet cable is
removed from the port.
Flashing
during start-
up
Flashing on/off while the device is booting. After about 10-
15 seconds, solid green or amber to indicate that the
device can communicate with your network.
Flashing
during
operation
Flashing when the device is sending or receiving data from
the network. It may be unlit, flashing, or appear solid
depending on the current activity.
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Analogue Telephony Adaptor User Manual 3 Getting to know the device
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Ports and connections
The rear panel contains the ports for the unit's phone, data and power
connections.
Figure 3-4 - Flexor 151 Rear Connectors and Connections
Cable Function
To Power
Adaptor
Connects to the power supply using the supplied
power cable.
To Phone Connects to the phone using your existing phone cable.
(If required, an adaptor is supplied to convert your
phone connector type to the right connector type for
the socket on the device.)
To Phone Line Connects to your phone line using the supplied phone
cable.
To Broadband
Modem/Router
Connects to your Broadband Modem/Router using the
supplied Ethernet cable
To PC Connects to your PC using an Ethernet cable.
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Analogue Telephony Adaptor User Manual 4 Configuring the device
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4Configuring the device
This chapter provides basic instructions for connecting the Flexor 151 to
your phone, a computer or LAN and to the Internet and instructions on
configuring the device.
This chapter assumes that you have already established a broadband
service with your Internet service provider (ISP). These instructions
provide a basic configuration that should be compatible with your home or
small office network setup. Refer to the subsequent chapters for
additional configuration instructions.
Installing the Software
Before connecting the device, it is recommended that you
install the Voice Connect application on your PC. This
application helps to configure the Flexor 151. For more
information, see Installing the Voice Connect application on
page 53.
Connecting the Hardware
This section describes how to connect the device to the wall phone socket,
your phone, the power outlet and your computer(s) network.
The single-page Installation Sheet provided in the packaging with the
Flexor 151 should be referred to for instructions and help on cabling.
The diagram below illustrates the suggested connection set-up:
Internet
Broadband
Modem/Rou
ter PC
Phone
Phone line
Flexor 151
Figure 4-1 - Illustration of Flexor 151 Set-up
For detailed connection information see Figure 3-4 on page 14.
Figure 4-1 above shows the Flexor 151 connected inline with a PC, and
this is often the easiest way to install the Flexor 151. By taking the existing
Ethernet cable attached to your PC and using it to connect the Flexor 151,
you can be more certain that the Internet connection is valid.
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Analogue Telephony Adaptor User Manual 4 Configuring the device
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However, if it is not convenient for you to install the Flexor 151 in this
network setup, you are free to connect it in any manner as long as the PC
and the Flexor 151 are on the same local network.
The steps to follow to connect the Flexor 151 are described below.
Step 1. Connect the Ethernet cables and telephone lines
Connect the provided phone cables to the appropriate ports of the device
as shown on the Installation Sheet. If required, use the phone adaptor to
convert the RJ11 connector to a suitable connector for your country.
Connect the provided Ethernet cable to the appropriate port on your device
and connect your PC to the device using another Ethernet cable.
Step 2. Attach the power connector
Connect the AC power adapter to the Power connector on the back of the
device and plug the adapter into a wall outlet or power strip.
Turn on the power to the Flexor 151. The Flexor 151 will start up and
assuming it is connected to your network via an Ethernet cable it will
determine the best settings for your network.
If you wish to manually change the network settings see section
IVR
Network Configuration on page 47 for more information.
If your Flexor 151 has been supplied to you by your Voice
Over IP Operator or ITSP then you probably do not need to
configure the Flexor 151 to make VoIP calls. Once connected
correctly the Flexor 151 will configure itself automatically
with your operator’s settings enabling you to make calls
straight away. If this is not the case see Configuring the
Flexor 151 below.
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Analogue Telephony Adaptor User Manual 4 Configuring the device
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Configuring the Flexor 151
This section describes how to configure the Flexor 151 using the Flexor
151 management web pages. Follow Step 1a if using VoiceConnect, else
follow Step 1b.
Step 1a. Accessing the web pages using VoiceConnect
Assuming VoiceConnect is installed and running, once the Flexor 151 and
PC are on the same network and powered-up, the following dialog box will
be displayed after a short time (up to 30 seconds):
Click on Configure Now.
Step 1b. Accessing the web pages without using VoiceConnect
If you have not installed the Voice Connect application, lift the phone
receiver and press the ‘#’ button twice. The Flexor 151 will play an audio
message describing the URL that you need to enter in a browser window
to access the Flexor 151 management web pages. Enter this URL in a
browser window. The Flexor 151 management web pages will be
displayed.
If you have problems with either steps 1a or 1b, or when
picking up an attached telephone handset you hear a
diagnostic message – please see Troubleshooting on page
47.
Step 2. Configuration Pages
Having followed step 1a or step 1b you should now see a web page
displaying the Flexor 151 management web pages:
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Analogue Telephony Adaptor User Manual 4 Configuring the device
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Step 3. Configure your country
The first task is to select your country. The Flexor 151 will attempt to
automatically detect which country you are in as shown below:
If you wish you can override this setting by choosing an alternative country
from the Region or country pull-down menu. Once you are happy with
your country selection, click on Next >.
Step 4. Configure your VoIP account
Now you must configure your VoIP account settings so that you can make
VoIP calls over the Internet:
Choose the name of your ITSP (Internet Telephony Service Provider) from
the list box.
If your ITSP is not displayed in the list box, click on the here
link to enter your settings manually. Refer to Managing
Accounts on page 32 for more information.
Click on Next >. Now enter your VoIP account details:
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Analogue Telephony Adaptor User Manual 4 Configuring the device
19
Your ITSP should have provided you with a user name and password,
either by email or by post. Enter these details along with (optionally) your
own name.
Click on Finish. A message is displayed briefly, informing you that the
device is contacting your ITSP to verify your account details.
Click on Return Home. The home page is displayed with a message
informing you that the device is connected and working properly:
Setup complete
The above steps are the only configuration tasks that are required in order
to begin using your Flexor 151. Subsequent telephone calls will now
default to using VoIP instead of the PSTN land line.
For more information about the Flexor 151 management web pages refer
to
Managing the device on page 29 .
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Analogue Telephony Adaptor User Manual 4 Configuring the device
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Testing your Setup
Once you have connected and configured your network to include the
device, you should check the following to ensure that everything is working
correctly.
Verify that the LEDs are illuminated as described in
Buttons and LED
indicators on page 11.
If the LEDs are illuminated as expected, test your Internet connection from
a LAN computer. To do this, open your web browser, and type the URL of
any external website (such as
http://www.yahoo.com ).
Make a test telephone call to see that all is working; confirming that the
VoIP LED is illuminated during the call.
If any of the above checks have failed, then refer to
Troubleshooting on
page 47
for more information.
Refer to
Making and receiving phone calls on page 21 to start using your
Flexor 151 to make phone calls.
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