Chamberlain IPAC Use and care manual

Administrator’s
Manual
IPAC Server
IPAC Server
IPAC Server

IPAC Server Administrator’s Manual Page 2 of 334
Table of Contents!
1. Getting Started ................................................................................................ 10
System Overview: IPAC Server™ and the IPAC SYSTEM ........................................ 11
IPAC Server™ .................................................................................................. 13
IPAC SYSTEM control panels in Client Mode.......................................................... 14
Browser Requirements ...................................................................................... 15
Main Features of the IPAC Server™..................................................................... 16
2. Network Environment ....................................................................................... 17
Networking Requirements IPAC Server™ with multiple IPAC SYSTEM panels on a single
LAN ................................................................................................................ 18
Adding an IPAC SYSTEM to the IPAC Server™ ...................................................... 21
Adding an IPAC SYSTEM panel using manual handshake mode ............................... 22
Accessing IPAC Server™.................................................................................... 23
3. Home ............................................................................................................. 25
4. Status............................................................................................................. 26
Browsing the Dashboard.................................................................................... 27
Managing the Dashboard ................................................................................... 30
Using Display Filters ......................................................................................... 39
Live Map/Floorplan ........................................................................................... 41
5. Accounts ......................................................................................................... 42
What is an Account? ......................................................................................... 43
Defining the Initial System Account Administrator................................................. 44
Viewing Account Details .................................................................................... 48
Creating Tenant Accounts .................................................................................. 50
Managing Account Contact Information ............................................................... 53
6. Administrators and Administrator Roles ............................................................... 54
Administrator Roles .......................................................................................... 58
Definitions of Permissions .................................................................................. 59
7. Schedules and Holidays..................................................................................... 64
What are Schedules? ........................................................................................ 65
What are Holidays?........................................................................................... 66
Browsing the Schedules List............................................................................... 67
Viewing Schedule Details................................................................................... 68
Creating a Schedule.......................................................................................... 69
Managing Schedules ......................................................................................... 72
Browsing the Holidays List ................................................................................. 74
Creating a Holiday ............................................................................................ 75
Managing Holidays............................................................................................ 76
8. Devices........................................................................................................... 77
Managing Multiple Control Panels........................................................................ 79
Programmable Devices...................................................................................... 80

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Special Options for Devices: Floors and Elevators ................................................. 81
Special Options for Devices: Cameras ................................................................. 84
Special Options for Devices: DVRs ...................................................................... 87
Special Options for Devices: Muster Points........................................................... 90
Special Options for Devices: Keypad Commands ................................................... 92
Special Options for Devices: Guard Tour .............................................................. 95
Special Options for Devices: Salto Routers and Salto Door Locks............................. 97
Special Options for Devices: DEDs (Data Entry Devices) ...................................... 101
Viewing Video ................................................................................................ 104
Viewing Panel and Board Details....................................................................... 107
Update and/or Configure a Control Panel ........................................................... 109
Control Panel Options...................................................................................... 110
Adding Control Boards..................................................................................... 113
Managing Control Boards................................................................................. 114
Browsing the Devices List ................................................................................ 118
Viewing Device Details .................................................................................... 119
Creating Devices ............................................................................................ 122
Device Profiles ............................................................................................... 123
Live Status .................................................................................................... 125
Managing Devices........................................................................................... 127
9. Maps/Floorplans ............................................................................................. 134
Maps/Floorplans Definitions ............................................................................. 135
Browsing Maps/Floorplans ............................................................................... 136
Managing Maps/Floorplans............................................................................... 137
Live Map ....................................................................................................... 143
10. Antipassback ................................................................................................. 145
Antipassback Zones ........................................................................................ 146
Antipassback Definitions.................................................................................. 147
Hard Antipassback.......................................................................................... 147
Soft Antipassback Reset Interval ...................................................................... 147
Antipassback Immunity ................................................................................... 147
Important Antipassback Considerations ............................................................. 148
Managing Antipassback Controls....................................................................... 149
11. Cards............................................................................................................ 154
What is a Card?.............................................................................................. 155
Browsing the Cards List................................................................................... 156
Adding Cards ................................................................................................. 158
Managing Card Formats................................................................................... 161
Managing Card Assignments ............................................................................ 168
Managing Cards ............................................................................................. 169
12. Badging ........................................................................................................ 171
What are Badges? .......................................................................................... 172
Badge Templates............................................................................................ 173
13. Users and Groups........................................................................................... 182
What are Users, User Aliases, and Groups? ........................................................ 183

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Browsing the Groups List................................................................................. 184
Viewing Group Details ..................................................................................... 185
Creating a Group............................................................................................ 187
Creating a Group Enabled Schedule .................................................................. 189
Managing Groups ........................................................................................... 191
Browsing the Users List ................................................................................... 193
Viewing User Details ....................................................................................... 195
Creating a User .............................................................................................. 197
Managing Users.............................................................................................. 202
Managing Custom Fields .................................................................................. 204
14. Activity ......................................................................................................... 207
Browsing the System Activity Log ..................................................................... 208
Index of Events.............................................................................................. 210
Generating an Activity Report........................................................................... 213
Exporting the Activity Log................................................................................ 215
15. Reporting ...................................................................................................... 216
What is Reporting? ......................................................................................... 217
Browsing the Reports List ................................................................................ 218
Creating a New Report .................................................................................... 219
Managing Reports........................................................................................... 221
Browsing the Scheduled Reports List................................................................. 224
Creating a New Scheduled Report ..................................................................... 225
Managing Scheduled Reports ........................................................................... 227
Running a Muster Report ................................................................................. 229
Browsing the Administrative Journal.................................................................. 230
16. Threat Levels................................................................................................. 231
Who Can Change Threat Levels?....................................................................... 232
Threat Level Influence..................................................................................... 233
Threat Level Configuration............................................................................... 235
Threat Level Severity ...................................................................................... 238
Editing Permissions for Threat Levels ................................................................ 240
Editing Devices for Threat Levels ...................................................................... 241
Editing Schedules for Threat Levels................................................................... 242
Threat Levels and Shared Devices .................................................................... 243
17. Email Notifications.......................................................................................... 245
What are Email Notifications?........................................................................... 246
Browsing the Notifications List.......................................................................... 247
Creating Notification Rules............................................................................... 248
Managing Notification Rules ............................................................................. 249
Sample Email Notifications............................................................................... 250
18. System Management ...................................................................................... 251
Maintenance Mode.......................................................................................... 252
Browsing the System Status Page/Using Maintenance Mode ................................. 253
Browsing the System Logs............................................................................... 256
Using System Tools ........................................................................................ 257

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Panel Comms Monitoring ................................................................................. 258
Session Management ...................................................................................... 259
Manage Running Reports ................................................................................. 260
Fetch Panel Logs ............................................................................................ 261
SNMP Agent Settings ...................................................................................... 266
Upgrading Your Firmware ................................................................................ 267
Upgrading Panels ........................................................................................... 269
License Keys.................................................................................................. 270
Manage Branding ........................................................................................... 272
FIPS Mode ..................................................................................................... 274
Importing User Data ....................................................................................... 275
Backing up Your Database ............................................................................... 278
Backup Server ............................................................................................... 280
Report Service ............................................................................................... 282
Configuring the Network.................................................................................. 283
Configuring Network Routing............................................................................ 285
Configuring the SMTP Server............................................................................ 286
Panel Discovery.............................................................................................. 288
Custom Server Certificates .............................................................................. 291
ES IP Pool Configuration.................................................................................. 292
19. Tenant Accounts ............................................................................................ 294
Changes in System Account Administrator Access ............................................... 295
Tenant Administrator Access ............................................................................ 300
20. Appendices.................................................................................................... 302
Appendix 1: Glossary ...................................................................................... 303
Appendix 2: Use of Report Service.................................................................... 309
Appendix 3: Salto Equipment ........................................................................... 312
Appendix 4: DVR Installation Notes................................................................... 328
Xtralis DVR Installation Notes........................................................................... 328
Exacq DVR Installation Notes ........................................................................... 329
Dedicated Micros DVR Installation Notes............................................................ 330
To install the Dedicated Micros time synchronization utility: ................................. 330
To schedule the execution of the time synchronization utility:............................... 331
Intellex DVR Installation Notes ......................................................................... 333
To install the Intellex client software:................................................................ 333
To add your IPAC Server as a trusted site on Internet Explorer when using the Intellex
DVR: ............................................................................................................ 333
To configure the Windows NTP synchronization program for Intellex...................... 334

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Table of Figures
Figure 1. IPAC Server™ ....................................................................................... 13
Figure 2. IPAC SYSTEM Client Mode....................................................................... 14
Figure 3. IPAC Server™ on a single LAN ................................................................. 18
Figure 4. IPAC Server™ with Multiple Panels on Multiple LANs ................................... 19
Figure 5. IPAC SYSTEM Client Mode....................................................................... 21
Figure 6. Back of IPAC Server™ appliance .............................................................. 23
Figure 7. IPAC Server™ direct console static IP setup .............................................. 24
Figure 8. Home Page for IPAC Server™ .................................................................. 25
Figure 9. View Dashboard and Live Status .............................................................. 27
Figure 10. Dashboard Activity List – Pulse Event Entry............................................... 30
Figure 11. Dashboard Activity List – Latch Event Entry............................................... 30
Figure 12. Dashboard Activity List – Unlatch Event Entry............................................ 31
Figure 13. Dashboard Activity List – Door Locked Event Entry ..................................... 31
Figure 14. Dashboard Activity List – Door Unlocked Event Entry .................................. 31
Figure 15. Dashboard Activity List: Door Returned to Unlock Schedule ......................... 32
Figure 16. Dashboard Display Filter ......................................................................... 32
Figure 17. Alarm Console Settings .......................................................................... 33
Figure 18. Creating an Alarm Text Message.............................................................. 34
Figure 19. Alarm Update/Acknowledgement ............................................................. 35
Figure 20. Alarm Clear .......................................................................................... 35
Figure 21. Alarm Console Settings for Doors, Valid Credential Devices, and Elevators..... 36
Figure 22. Settings for Event Triggers, Input Switches, Etc......................................... 37
Figure 23. Swipe & Show display ............................................................................ 38
Figure 24. Filters .................................................................................................. 39
Figure 25. Filter Details ......................................................................................... 39
Figure 26. Create New Filter................................................................................... 40
Figure 27. View Live Map ....................................................................................... 41
Figure 28. Log In .................................................................................................. 44
Figure 29. System Account Administrator Creation Page ............................................ 45
Figure 30. Set up System Account .......................................................................... 46
Figure 31. View Account Details.............................................................................. 48
Figure 32. Create Tenant Account ........................................................................... 50
Figure 33. View Active Account............................................................................... 51
Figure 34. Edit Account Details ............................................................................... 53
Figure 35. View Current Administrators.................................................................... 55
Figure 36. Create New Administrator ....................................................................... 55
Figure 37. View Administrator Details ...................................................................... 56
Figure 38. View Administrator Roles ........................................................................ 58
Figure 39. Create New Administrator Role ................................................................ 62
Figure 40. View Schedules List ............................................................................... 67
Figure 41. View Schedule Details ............................................................................ 68
Figure 42. Create New Schedule ............................................................................. 69
Figure 43. Edit Schedule ........................................................................................ 72
Figure 44. View Holidays List.................................................................................. 74
Figure 45. Create a Holiday.................................................................................... 75
Figure 46. Edit a Holiday........................................................................................ 76
Figure 47. Create New Floor ................................................................................... 81
Figure 48. Create New Elevator .............................................................................. 82
Figure 49. List of Devices....................................................................................... 84
Figure 50. Create Cameras .................................................................................... 85

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Figure 51. DVR Driver Details ................................................................................. 87
Figure 52. Install DVR Driver.................................................................................. 88
Figure 53. Create New DVR.................................................................................... 88
Figure 54. Create Muster Point ............................................................................... 91
Figure 55. Create Keypad Command Device ............................................................. 93
Figure 56. Create Guard Tour ................................................................................. 96
Figure 57. Create Salto Router ............................................................................... 98
Figure 58. Create Salto Door Lock........................................................................... 99
Figure 59. Create a Data Entry Device (DED).......................................................... 102
Figure 60. Viewing Live Video............................................................................... 104
Figure 61. Event Based Video Playback .................................................................. 106
Figure 62. Control Panel Details ............................................................................ 107
Figure 63. Configure IPAC SYSTEM panel ............................................................... 109
Figure 64. Add a Control Panel ............................................................................. 110
Figure 65. Devices: Control Panels ........................................................................ 111
Figure 66. Devices: Edit Control Panel Details......................................................... 111
Figure 67. Add New Board ................................................................................... 113
Figure 68. Define Door Board Settings ................................................................... 114
Figure 69. Define IO Board Settings ...................................................................... 116
Figure 70. View Devices List................................................................................. 118
Figure 71. Device Details: Valid Credential Device ................................................... 120
Figure 72. Create a Device................................................................................... 122
Figure 73. Customize Live Status Message ............................................................. 125
Figure 74. Configure a Door ................................................................................. 128
Figure 75. Create a Map ...................................................................................... 137
Figure 76. Add an Icon ........................................................................................ 139
Figure 77. Add a Region ...................................................................................... 141
Figure 78. View Live Map ..................................................................................... 144
Figure 79. Create Antipassback Zone..................................................................... 149
Figure 80. Viewing Cards List ............................................................................... 156
Figure 81. Add New Cards.................................................................................... 158
Figure 82. Add Card by Value ............................................................................... 160
Figure 83. View Card Formats............................................................................... 161
Figure 84. View Card Format Details...................................................................... 162
Figure 85. Create New Card Format ...................................................................... 163
Figure 86. Copy Card Format................................................................................ 165
Figure 87. Edit Card Format ................................................................................. 166
Figure 88. Delete Multiple Cards ........................................................................... 169
Figure 89. Create Badge Template ........................................................................ 173
Figure 90. Template Properties ............................................................................. 174
Figure 91. Field Properties ................................................................................... 175
Figure 92. Choose Color ...................................................................................... 176
Figure 93. Examples of Standard Text Objects ........................................................ 176
Figure 94. User Photo Icon................................................................................... 177
Figure 95. User Photo Properties........................................................................... 178
Figure 96. Static Image Icon ................................................................................ 178
Figure 97. Static Image Properties ........................................................................ 179
Figure 98. Print Badge......................................................................................... 181
Figure 99. View Groups List.................................................................................. 184
Figure 100. View Group Details .............................................................................. 185
Figure 101. Create New Group ............................................................................... 187
Figure 102. Edit a Group ....................................................................................... 191
Figure 103. View Users List.................................................................................... 193

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Figure 104. View User Details................................................................................. 195
Figure 105. Create a New User............................................................................... 197
Figure 106. Select a Card Popup List ....................................................................... 198
Figure 107. Create a User Alias .............................................................................. 200
Figure 108. Aliased User........................................................................................ 200
Figure 109. Rehoming a User Alias.......................................................................... 201
Figure 110. Edit a User.......................................................................................... 202
Figure 111. View Custom Fields List ........................................................................ 204
Figure 112. Create a Custom Field .......................................................................... 205
Figure 113. Rename a Custom Field ........................................................................ 205
Figure 114. View System Activity Log...................................................................... 208
Figure 115. Generate Activity Report....................................................................... 213
Figure 116. View Activity Report............................................................................. 214
Figure 117. Export Activity Log............................................................................... 215
Figure 118. View Reports List................................................................................. 218
Figure 119. Create New Report............................................................................... 219
Figure 120. View a Report ..................................................................................... 221
Figure 121. Edit a Report....................................................................................... 222
Figure 122. View Scheduled Reports List.................................................................. 224
Figure 123. Create New Scheduled Report ............................................................... 225
Figure 124. View a Scheduled Report ...................................................................... 227
Figure 125. Edit a Scheduled Report ....................................................................... 228
Figure 126. Generating a Muster Report .................................................................. 229
Figure 127. View Administrative Journal .................................................................. 230
Figure 128. Threat Level engaged........................................................................... 234
Figure 129. Create a Threat Level........................................................................... 236
Figure 130. Edit Threat Level ................................................................................. 236
Figure 131. Threat Level Severity ........................................................................... 238
Figure 132. Change Threat Level Icon ..................................................................... 239
Figure 133. Change Threat Level Popup................................................................... 239
Figure 134. Setting threat level permissions for a group ............................................ 240
Figure 135. Setting threat level permissions for a device............................................ 241
Figure 136. Setting threat level permissions for a schedule ........................................ 242
Figure 137. Enabling threat levels........................................................................... 243
Figure 138. View Email Notifications List .................................................................. 247
Figure 139. Create Notification Rule ........................................................................ 248
Figure 140. Edit Email Notification Rule ................................................................... 249
Figure 141. Maintenance Mode Warning Message...................................................... 252
Figure 142. System Status..................................................................................... 253
Figure 143. View System Log: Application................................................................ 256
Figure 144. Enter System Command ....................................................................... 257
Figure 145. Panel Comms Monitoring ...................................................................... 258
Figure 146. System: Active Sessions....................................................................... 259
Figure 147. Managing Reports................................................................................ 260
Figure 148. Fetch Panel Logs Display Page ............................................................... 261
Figure 149. Individual List of Panel Logs Display Page ............................................... 262
Figure 150. Viewing Individual Panel Log Details....................................................... 263
Figure 151. Set System Date and Time.................................................................... 264
Figure 152. System: SNMP Agent Settings ............................................................... 266
Figure 153. Upgrade System Firmware .................................................................... 267
Figure 154. Upgrading a Panel ............................................................................... 269
Figure 155. Upload License File .............................................................................. 271
Figure 156. Manage Branding................................................................................. 272

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Figure 157. Enabling FIPS Mode ............................................................................. 274
Figure 158. Import User Data, Step One.................................................................. 275
Figure 159. Import User Data, Step Two.................................................................. 276
Figure 160. Backup and Restore the Database.......................................................... 278
Figure 161. Backup Server Settings ........................................................................ 280
Figure 162. Activating Report Service...................................................................... 282
Figure 163. Configure the Network ......................................................................... 283
Figure 164. Configure Network Routing ................................................................... 285
Figure 165. Configure SMTP Server......................................................................... 286
Figure 166. Panel Discovery................................................................................... 288
Figure 167. Panel Scan.......................................................................................... 289
Figure 168. Discovered Panels................................................................................ 289
Figure 169. Configuring Panel ................................................................................ 290
Figure 170. Custom Server Certificates.................................................................... 291
Figure 171. Elevator System IP Pool Configuration .................................................... 292
Figure 172. Active Account .................................................................................... 295
Figure 173. Select Active Account ........................................................................... 295
Figure 174. View Accounts List ............................................................................... 296
Figure 175. Share a Door or Valid Credential Device.................................................. 298