Cisco Small Business SPA2102 Instruction Manual

Cisco Small Business
SPA2102, SPA3102, SPA8000, SPA8800, PAP2T
Analog Telephone Adapters
ADMINISTRATION
GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-17901-04
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business ATA Administration Guide 3
Contents
About This Document 11
Chapter 1: Introducing Cisco Small Business Analog Telephone Adapters 16
Comparison of ATA Devices 17
ATA Connectivity Requirements 20
PAP2T Connectivity 21
SPA2102 Connectivity 22
SPA3102 Connectivity 23
SPA8000 Connectivity 24
SPA8800 Connectivity 25
ATA Software Features 26
Voice Supported Codecs 26
SIP Proxy Redundancy 28
Other ATA Software Features 28
Chapter 2: Basic Administration and Configuration 36
Basic Services and Equipment Required 36
Downloading Firmware 37
Basic Installation and Configuration 37
Upgrading the Firmware for the ATA Device 37
Setting up Your ATA Device 38
Using the Administration Web Server 39
Connecting to the Administration Web Server 40
Setting Up the WAN Configuration for Your ATA Device 40
Registering to the Service Provider 42
Advanced Configurations 43
Upgrading, Rebooting, and Resyncing Your ATA Device 43
Upgrade URL 43
Resync URL 44
Reboot URL 44
Provisioning Your ATA Device 45

Cisco Small Business ATA Administration Guide 4
Contents
Provisioning Capabilities 45
Configuration Profile 46
Chapter 3: Configuring Your System for ITSP Interoperability 47
Network Address Translation (NAT) and Voice over IP (VoIP) 47
NAT Mapping with Session Border Controller 48
NAT Mapping with SIP-ALG Router 48
Configuring NAT Mapping with a Static IP Address 48
Configuring NAT Mapping with STUN 50
Determining the Router’s NAT Mechanism 52
Firewalls and SIP 53
Configuring SIP Timer Values 53
Chapter 4: Configuring Voice Services 54
Supported Codecs 54
Using a FAX Machine 55
Fax Troubleshooting 56
Managing Caller ID Service 58
Silence Suppression and Comfort Noise Generation 60
Configuring Dial Plans 61
About Dial Plans 61
Editing Dial Plans 70
Secure Call Implementation 71
Enabling Secure Calls 71
Secure Call Details 72
Using a Mini-Certificate 73
Generating a Mini Certificate 73
SIP Trunking and Hunt Groups on the SPA8000 75
About SIP Trunking 76
Setting the Trunk Group Call Capacity 78
Inbound Call Routing for a Trunk Group 78

Cisco Small Business ATA Administration Guide 5
Contents
Contact List for a Trunk Group 79
Outgoing Call Routing for a Trunk Group 81
Configuring a Trunk Group 82
Trunk Group Management 83
Setting the Hunt Policy 85
Additional Notes About Trunk Groups 85
Chapter 5: Configuring Music on Hold 86
Using the Internal Music Source for Music On Hold 86
Using the Internal Music Source 86
Changing the Music File for the Internal Music Source 87
Configuring a Streaming Audio Server 88
About the Streaming Audio Server 88
Configuring the Streaming Audio Server 90
Using the IVR with an SAS Line 91
Chapter 6: Configuring the PSTN (FXO) Gateway on the SPA3102 92
Connecting to PSTN and VoIP Services 92
How VoIP-To-PSTN Calls Work 93
One-Stage Dialing (SPA3102 and SPA8800) 93
Two-Stage Dialing (SPA3102) 94
How PSTN-To-VoIP Calls Work 95
Terminating Gateway Calls 96
VoIP Outbound Call Routing (SPA3102) 97
Configuring VoIP Failover to PSTN 98
Sharing One VoIP Account Between the FXS and PSTN Lines (SPA3102)98
Other Options 99
PSTN Call to Ring Line 1 (SPA3102) 99
Symmetric RTP (SPA3102 and SPA8800) 99
Call Progress Tones (SPA3102 and SPA8800) 100
Call Scenarios 100

Cisco Small Business ATA Administration Guide 6
Contents
PSTN to VoIP Call with and Without Ring-Thru 101
VoIP to PSTN Call With and Without Authentication 101
Call Forwarding to PSTN Gateway (SPA3102 and SPA8800) 103
Appendix A: ATA Routing Field Reference 105
Router Status page 105
Product Information section 106
System Status section 106
WAN Status page 107
Internet Connection Settings section 107
Static IP Settings section 108
PPPoE Settings section 108
Optional Settings section 109
MAC Clone Settings section 110
Remote Management section 110
QOS Settings section 110
VLAN Settings section 111
LAN Status page 111
Networking Service section 111
LAN Networking Settings section 112
Static DHCP Lease Settings section 112
Application page 112
Port Forwarding Settings section 113
DMZ Settings section 113
Miscellaneous Settings section 114
System Reserved Ports Range section 114
Appendix B: ATA Voice Field Reference 115
Info page 116
Product Information section 116
System Status section 117
Line Status section 117

Cisco Small Business ATA Administration Guide 7
Contents
System Information section (PAP2T) 120
PSTN Line Status section (SPA3102) 120
Trunk Status section (SPA8000) 123
System page 124
System Configuration section 124
Internet Connection Type section (PAP2T) 125
Optional Network Configuration section (PAP2T) 125
Miscellaneous Settings section (not used with PAP2T) 126
SIP page 127
SIP Parameters section 127
SIP Timer Values (sec) section 129
Response Status Code Handling section 131
RTP Parameters section 132
SDP Payload Types section 134
NAT Support Parameters section 135
Trunking Parameters section (SPA8000) 138
Regional page 139
Call Progress Tones section 140
Distinctive Ring Patterns section 142
Distinctive Call Waiting Tone Patterns section 143
Distinctive Ring/CWT Pattern Names section 144
Ring and Call Waiting Tone Spec section 145
Control Timer Values (sec) section 146
Vertical Service Activation Codes section 148
Vertical Service Announcement Codes section (SPA2102, SPA8000) 154
Outbound Call Codec Selection Codes section 154
Miscellaneous section 156
Line page 160
Line Enable section 161
Streaming Audio Server (SAS) section 162
NAT Settings section 163
Network Settings section 164

Cisco Small Business ATA Administration Guide 8
Contents
SIP Settings section 165
Call Feature Settings section 168
Proxy and Registration section 169
Subscriber Information section 171
Supplementary Service Subscription section 172
Audio Configuration section 174
Gateway Accounts section (SPA3102) 179
VoIP Fallback to PSTN section (SPA3102 and SPA8800) 180
Dial Plan section 180
FXS Port Polarity Configuration section 182
VoIP-to-PSTN Gateway Setup section (SPA8800) 183
PSTN-To-VoIP Gateway Setup section (SPA8800) 183
FXO Timer Values (sec) section (SPA8800) 184
PSTN Disconnect Detection section (SPA8800) 185
International Control section (SPA8800) 188
Call Forward, Speed Dial, Supplementary Services, and Ring Settings
(SPA8000 and SPA8800) 189
Trunk Group page (SPA8000) 190
Line Enable section 190
Network Settings section 190
SIP Settings section 191
Subscriber Information section 194
Dial Plan section 196
NAT Settings section 196
Proxy and Registration section 197
PSTN Line page (SPA3102) 198
Line Enable section 199
NAT Settings section 199
Network Settings section 200
SIP Settings section 201
Proxy and Registration section 204
Subscriber Information section 205

Cisco Small Business ATA Administration Guide 9
Contents
Audio Configuration section 206
Dial Plans section 210
VoIP-To-PSTN Gateway Setup section 210
VoIP Users and Passwords (HTTP Authentication) section 212
Ring Settings section 213
FXO (PSTN) Timer Values (sec) section 213
PSTN Disconnect Detection section 215
International Control (Settings) section 218
User page 220
Call Forward Settings section 221
Selective Call Forward Settings section 222
Speed Dial Settings section 222
Supplementary Service Settings section 223
Distinctive Ring Settings section 224
Ring Settings section 225
PSTN User page (SPA3102) 226
PSTN-To-VoIP Selective Call Forward Settings section 226
PSTN-To-VoIP Speed Dial Settings section 227
PSTN Ring Thru Line 1 Distinctive Ring Settings section 227
PSTN Ring Thru Line 1 Ring Settings section 227
Appendix C: Troubleshooting 229
Appendix D: Environmental Specifications 233
PAP2T 233
SPA2102 234
SPA3102 234
SPA8000 235
SPA8800 235
WRTP54G 236
Appendix E: Where to Go From Here 237

Cisco Small Business ATA Administration Guide 10
Contents
Product Resources 237
Related Documentation 238

Preface
Cisco Small Business ATA Administration Guide 11
About This Document
This guide is intended to help VARs and Service Providers to manage and
configure the Cisco Analog Telephone Adapters (ATAs). This preface provides
helpful information about this guide and other resources that are available to you.
Before you begin to use this guide, refer to the following topics:
•“Purpose,” on page11
•“Audience,” on page11
•“Document Conventions,” on page12
•“Finding Information in PDF Files,” on page13
Purpose
This document provides information that administrators can use to configure and
manage Cisco ATAs that are used in conjunction with the SPA9000 Voice System.
Audience
This document is written for the following audience:
•Service providers offering services using LVS products
•VARs and resellers who need LVS configuration references
•System administrators or anyone who performs LVS installation and
administration
NOTE This guide does not provide the configuration information required by specific
service providers. Please consult with the service provider for specific service
parameters.

Preface
Cisco Small Business ATA Administration Guide 12
Document Conventions
The following are the typographic conventions used in this document.
Typographic
Element
Meaning
Boldface May indicate either of the following:
•A user interface element that you need to click, select, or
otherwise act on
•A literal value to be entered in a field.
Italic May indicate either of the following:
•A variable that should be replaced with a literal value.
•The name of a page, section, or field in the user interface
Monospaced
Font Indicates code samples or system output.

Preface
Cisco Small Business ATA Administration Guide 13
Finding Information in PDF Files
The SPA9000 Voice System documents are published as PDF files. The PDF Find/
Search tool within Adobe® Reader® lets you find information quickly and easily
online. You can perform the following tasks:
•Search an individual PDF file.
•Search multiple PDF files at once (for example, all PDFs in a specific folder or
disk drive).
•Perform advanced searches.
Finding Text in a PDF
Follow this procedure to find text in a PDF file.
STEP 1 Enter your search terms in the Find text box on the toolbar.
NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If
the Find tool does not appear, choose Edit > Find.
STEP 2 Optionally, click the arrow next to the Find text box to refine your search by
choosing special options such as Whole Words Only.
STEP 3 Press Enter.
STEP 4 Acrobat displays the first instance of the search term.
STEP 5 Press Enter again to continue to more instances of the term.

Preface
Cisco Small Business ATA Administration Guide 14
Finding Text in Multiple PDF Files
The Search window lets you search for terms in multiple PDF files that are stored
on your PC or local network. The PDF files do not need to be open.
STEP 1 Start Acrobat Professional or Adobe Reader.
STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose
Open Full Acrobat Search.
STEP 3 In the Search window, complete the following steps:
a. Enter the text that you want to find.
b. Choose All PDF Documents in.
From the drop-down box, choose Browse for Location. Then choose the
location on your computer or local network, and click OK.
c. If you want to specify additional search criteria, click Use Advanced Search
Options, and choose the options you want.
d. Click Search.

Preface
Cisco Small Business ATA Administration Guide 15
STEP 4 When the Results appear, click + to open a folder, and then click any link to open
the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat
online help.

1
Cisco Small Business ATA Administration Guide 16
Introducing Cisco Small Business Analog
Telephone Adapters
This guide describes the administration and use of Cisco Small Business analog
telephone adapters (ATAs). These ATA devices are a key element in the end-to-
end IP Telephony solution. An ATA device provides user access to Internet phone
services through one or more standard telephone RJ-11 phone ports using
standard analog telephone equipment. The ATA device connects to a wide area IP
network, such as the Internet, through a broadband (DSL or cable) modem or
router. The ATA can be used with an onsite call-control system such as the
SPA9000 Voice System or legacy PBX, or with an Internet-based call-control
system.
Figure 1 ATA Deployment without Onsite Call Control
Linksys ATA
Telephone/fax Ethernet
Broadband CPE
(DSL, cable,
fixed wireless)
Broadband
SIP proxy
Layer 3
IP infrastructure PSTN
Voice
gateway
187254
V
V
V

Introducing Cisco Small Business Analog Telephone Adapters
Comparison of ATA Devices
Cisco Small Business ATA Administration Guide 17
1
Figure 2 ATA Deployment with Onsite Call Control
This chapter introduces the functionality of the ATA devices and describes the
features that are available.
Refer to the following topics:
•“Comparison of ATA Devices,” on page 17
•“ATA Connectivity Requirements,” on page 20
•“ATA Software Features,” on page 26
Comparison of ATA Devices
Each ATA device is an intelligent low-density Voice over IP (VoIP) gateway that
enables carrier-class residential and business IP Telephony services delivered
over broadband or high-speed Internet connections. An ATA device maintains the
state of each call it terminates and makes the proper reaction to user input events
(such as on/off hook or hook flash). The ATA devices use the Session Initiation
Protocol (SIP) open standard so there is little or no involvement by a “middle-man”
server or media gateway controller. SIP allows interoperation with all ITSPs that
support SIP.
The ATA Mo dels table summarizes the ports and features provided by the ATA
devices described in this document.
Linksys ATA
Telephone/
fax Ethernet
Broadband CPE
(DSL, cable,
fixed wireless)
Broadband
SIP proxy
Layer 3
IP infrastructure PSTN
Voice
gateway
194487
V
V
V
Optional On-Site
Call Control
(SPA9000 or Legacy PBX)

Introducing Cisco Small Business Analog Telephone Adapters
Comparison of ATA Devices
Cisco Small Business ATA Administration Guide 18
1
ATA Mo dels
NOTE The information contained in this guide is not a warranty from Cisco. Customers
planning to use ATA devices in a VoIP service deployment are advised to test all
functionality they plan to support before putting the ATA device in service. By
implementing ATA devices with the SIP protocol, intelligent endpoints at the edges
of a network perform the bulk of the call processing. This allows the deployment of
a large network with thousands of subscribers without complicated, expensive
servers.
The following figure illustrates how the different ATA devices provide voice
connectivity in a VoIP network.
Product
Name
FXS
(Analog
Phone)
FXO
PSTN
RJ-45
Internet
(WAN)
RJ-45
Ethernet
(LAN)
Voice
Lines
Description
PAP2T 2 — 1 — 2 Voice adapter with two FXS ports.
SPA2102 2 — 1 1 2 Voice adapter with router.
SPA3102 111 1 1VoiceadapterwithrouterandPSTN
connectivity.
SPA8000 8 — 1 Maintenance
only
8 Voice adapter with support for up to
eight FXS devices. Supports SIP
Trunking for inbound call routing to
trunk groups. Also has a single multi-
port RJ-21 50-pin connector for
optional patch-panel connectivity.
SPA8800 441Maintenance
only
8 Voice adapter with support for up to
four FXS phones and up to four FXO
PSTN lines. Also has a single multi-
port RJ-21 50-pin connector for
optional patch-panel connectivity.
WRTP54G2—14 2Wireless-GIProuterwithtwoFXS
ports. Provides ATA device
functionality.

Introducing Cisco Small Business Analog Telephone Adapters
Comparison of ATA Devices
Cisco Small Business ATA Administration Guide 19
1
Figure 3 How ATAs Provide Voice Connectivity
•The PAP2T and the SPA8000 provide FXS ports to connect fax machines and
analog phones to IP telephone services.
•The SPA3102 and the SPA8800 act as SIP-PSTN gateways.
•The WRTP54G router provides ports for analog telephone devices and
provides QoS in the form of priority packet queueing.
NOTE SPA112, SPA122, and WRP400:www.cisco.com/en/US/products/ps10024/prod_maintenance_guides_list.html
SPA3102
Broadband
router
Broadband
router
SPA8000,
PAP2T
DSL/cable
modem WSPA3102
W
WRTP54G and
SPA2102
Ethernet/Wireless
LAN
Fax (up to 4
SPA8000)
Analog phone
(up to 8 with
SPA8000)
PSTN
Ethernet/Wired
LAN
Internet
187255
PSTN
Ethernet/Wireless
LAN

Introducing Cisco Small Business Analog Telephone Adapters
ATA Connectivity Requirements
Cisco Small Business ATA Administration Guide 20
1
ATA Connectivity Requirements
An ATA device can be connected to a local router, or directly to the Internet. Each
phone connected to an RJ-11 (analog) port on the ATA device connects to other
devices through SIP, which is transmitted over the IP network.
In order to ensure connectivity between the devices connected to its FXS ports,
the ATA device requires the following functionality to be supplied on the network
connected to its Ethernet port:
•Connection to an IP router with hairpinning support
•Connection to an outbound Proxy server
When a phone connected to the ATA device communicates with another phone, it
sends a SIP packet onto the internal LAN. The packet is then forwarded to the
external LAN or directly to the Internet. The source address and source port on the
original packet are assigned by the ATA device DHCP server. The address and
port are translated by the ATA device using Network Address Translation (NAT)
and Port Address Translation (PAT). The packet is then routed back to the internal
network on the ATA device by the local router or the ISP router.
Problems can occur with calls between phones connected to the ATA device
when an outbound proxy or a router with hairpinning support is not available. The
ATA device cannot directly connect the two telephone devices, but requires a
local or remote router to route the packet back to its destination on the local
network from which it originated.
The necessary routing can be provided by a router with hairpinning support, or by
an outbound SIP proxy, which is typically provided by the Internet Telephony
Service Provider (ITSP). When relying on the ITSP for interconnecting phones on
the ATA device, local phones connected to the ATA device are unable to
communicate with each other if the Internet connection is not available for any
reason. It is recommended you connect the ATA device to a local router that
provides hairpinning support to prevent this problem.