Cisco Small Business SPA2102 Instruction Manual

Cisco Small Business
SPA2102, SPA3102, SPA8000, SPA8800, PAP2T
Analog Telephone Adapters
ADMINISTRATION
GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-17901-04
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a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business ATA Administration Guide 3
Contents
About This Document 11
Chapter 1: Introducing Cisco Small Business Analog Telephone Adapters 16
Comparison of ATA Devices 17
ATA Connectivity Requirements 20
PAP2T Connectivity 21
SPA2102 Connectivity 22
SPA3102 Connectivity 23
SPA8000 Connectivity 24
SPA8800 Connectivity 25
ATA Software Features 26
Voice Supported Codecs 26
SIP Proxy Redundancy 28
Other ATA Software Features 28
Chapter 2: Basic Administration and Configuration 36
Basic Services and Equipment Required 36
Downloading Firmware 37
Basic Installation and Configuration 37
Upgrading the Firmware for the ATA Device 37
Setting up Your ATA Device 38
Using the Administration Web Server 39
Connecting to the Administration Web Server 40
Setting Up the WAN Configuration for Your ATA Device 40
Registering to the Service Provider 42
Advanced Configurations 43
Upgrading, Rebooting, and Resyncing Your ATA Device 43
Upgrade URL 43
Resync URL 44
Reboot URL 44
Provisioning Your ATA Device 45

Cisco Small Business ATA Administration Guide 4
Contents
Provisioning Capabilities 45
Configuration Profile 46
Chapter 3: Configuring Your System for ITSP Interoperability 47
Network Address Translation (NAT) and Voice over IP (VoIP) 47
NAT Mapping with Session Border Controller 48
NAT Mapping with SIP-ALG Router 48
Configuring NAT Mapping with a Static IP Address 48
Configuring NAT Mapping with STUN 50
Determining the Router’s NAT Mechanism 52
Firewalls and SIP 53
Configuring SIP Timer Values 53
Chapter 4: Configuring Voice Services 54
Supported Codecs 54
Using a FAX Machine 55
Fax Troubleshooting 56
Managing Caller ID Service 58
Silence Suppression and Comfort Noise Generation 60
Configuring Dial Plans 61
About Dial Plans 61
Editing Dial Plans 70
Secure Call Implementation 71
Enabling Secure Calls 71
Secure Call Details 72
Using a Mini-Certificate 73
Generating a Mini Certificate 73
SIP Trunking and Hunt Groups on the SPA8000 75
About SIP Trunking 76
Setting the Trunk Group Call Capacity 78
Inbound Call Routing for a Trunk Group 78

Cisco Small Business ATA Administration Guide 5
Contents
Contact List for a Trunk Group 79
Outgoing Call Routing for a Trunk Group 81
Configuring a Trunk Group 82
Trunk Group Management 83
Setting the Hunt Policy 85
Additional Notes About Trunk Groups 85
Chapter 5: Configuring Music on Hold 86
Using the Internal Music Source for Music On Hold 86
Using the Internal Music Source 86
Changing the Music File for the Internal Music Source 87
Configuring a Streaming Audio Server 88
About the Streaming Audio Server 88
Configuring the Streaming Audio Server 90
Using the IVR with an SAS Line 91
Chapter 6: Configuring the PSTN (FXO) Gateway on the SPA3102 92
Connecting to PSTN and VoIP Services 92
How VoIP-To-PSTN Calls Work 93
One-Stage Dialing (SPA3102 and SPA8800) 93
Two-Stage Dialing (SPA3102) 94
How PSTN-To-VoIP Calls Work 95
Terminating Gateway Calls 96
VoIP Outbound Call Routing (SPA3102) 97
Configuring VoIP Failover to PSTN 98
Sharing One VoIP Account Between the FXS and PSTN Lines (SPA3102)98
Other Options 99
PSTN Call to Ring Line 1 (SPA3102) 99
Symmetric RTP (SPA3102 and SPA8800) 99
Call Progress Tones (SPA3102 and SPA8800) 100
Call Scenarios 100

Cisco Small Business ATA Administration Guide 6
Contents
PSTN to VoIP Call with and Without Ring-Thru 101
VoIP to PSTN Call With and Without Authentication 101
Call Forwarding to PSTN Gateway (SPA3102 and SPA8800) 103
Appendix A: ATA Routing Field Reference 105
Router Status page 105
Product Information section 106
System Status section 106
WAN Status page 107
Internet Connection Settings section 107
Static IP Settings section 108
PPPoE Settings section 108
Optional Settings section 109
MAC Clone Settings section 110
Remote Management section 110
QOS Settings section 110
VLAN Settings section 111
LAN Status page 111
Networking Service section 111
LAN Networking Settings section 112
Static DHCP Lease Settings section 112
Application page 112
Port Forwarding Settings section 113
DMZ Settings section 113
Miscellaneous Settings section 114
System Reserved Ports Range section 114
Appendix B: ATA Voice Field Reference 115
Info page 116
Product Information section 116
System Status section 117
Line Status section 117

Cisco Small Business ATA Administration Guide 7
Contents
System Information section (PAP2T) 120
PSTN Line Status section (SPA3102) 120
Trunk Status section (SPA8000) 123
System page 124
System Configuration section 124
Internet Connection Type section (PAP2T) 125
Optional Network Configuration section (PAP2T) 125
Miscellaneous Settings section (not used with PAP2T) 126
SIP page 127
SIP Parameters section 127
SIP Timer Values (sec) section 129
Response Status Code Handling section 131
RTP Parameters section 132
SDP Payload Types section 134
NAT Support Parameters section 135
Trunking Parameters section (SPA8000) 138
Regional page 139
Call Progress Tones section 140
Distinctive Ring Patterns section 142
Distinctive Call Waiting Tone Patterns section 143
Distinctive Ring/CWT Pattern Names section 144
Ring and Call Waiting Tone Spec section 145
Control Timer Values (sec) section 146
Vertical Service Activation Codes section 148
Vertical Service Announcement Codes section (SPA2102, SPA8000) 154
Outbound Call Codec Selection Codes section 154
Miscellaneous section 156
Line page 160
Line Enable section 161
Streaming Audio Server (SAS) section 162
NAT Settings section 163
Network Settings section 164

Cisco Small Business ATA Administration Guide 8
Contents
SIP Settings section 165
Call Feature Settings section 168
Proxy and Registration section 169
Subscriber Information section 171
Supplementary Service Subscription section 172
Audio Configuration section 174
Gateway Accounts section (SPA3102) 179
VoIP Fallback to PSTN section (SPA3102 and SPA8800) 180
Dial Plan section 180
FXS Port Polarity Configuration section 182
VoIP-to-PSTN Gateway Setup section (SPA8800) 183
PSTN-To-VoIP Gateway Setup section (SPA8800) 183
FXO Timer Values (sec) section (SPA8800) 184
PSTN Disconnect Detection section (SPA8800) 185
International Control section (SPA8800) 188
Call Forward, Speed Dial, Supplementary Services, and Ring Settings
(SPA8000 and SPA8800) 189
Trunk Group page (SPA8000) 190
Line Enable section 190
Network Settings section 190
SIP Settings section 191
Subscriber Information section 194
Dial Plan section 196
NAT Settings section 196
Proxy and Registration section 197
PSTN Line page (SPA3102) 198
Line Enable section 199
NAT Settings section 199
Network Settings section 200
SIP Settings section 201
Proxy and Registration section 204
Subscriber Information section 205

Cisco Small Business ATA Administration Guide 9
Contents
Audio Configuration section 206
Dial Plans section 210
VoIP-To-PSTN Gateway Setup section 210
VoIP Users and Passwords (HTTP Authentication) section 212
Ring Settings section 213
FXO (PSTN) Timer Values (sec) section 213
PSTN Disconnect Detection section 215
International Control (Settings) section 218
User page 220
Call Forward Settings section 221
Selective Call Forward Settings section 222
Speed Dial Settings section 222
Supplementary Service Settings section 223
Distinctive Ring Settings section 224
Ring Settings section 225
PSTN User page (SPA3102) 226
PSTN-To-VoIP Selective Call Forward Settings section 226
PSTN-To-VoIP Speed Dial Settings section 227
PSTN Ring Thru Line 1 Distinctive Ring Settings section 227
PSTN Ring Thru Line 1 Ring Settings section 227
Appendix C: Troubleshooting 229
Appendix D: Environmental Specifications 233
PAP2T 233
SPA2102 234
SPA3102 234
SPA8000 235
SPA8800 235
WRTP54G 236
Appendix E: Where to Go From Here 237

Cisco Small Business ATA Administration Guide 10
Contents
Product Resources 237
Related Documentation 238