Cisco TelePresence SX10 Service manual

D15106.04 SX10 Quick Set Administrator Guide TC7.3, JULY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
1
Cisco TelePresence SX10 Quick Set
Administrator guide
for Cisco TelePresence SX10 Quick Set
Software version TC7.3
JULY 2015
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface

D15106.04 SX10 Quick Set Administrator Guide TC7.3, JULY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
Table of contents
Introduction............................................................................. 4
User documentation ................................................................. 5
Software ................................................................................... 5
What’s new in this version ........................................................ 6
SX10 Quick Set at a glance....................................................... 8
The screen and the remote control .......................................... 9
Web interface ........................................................................10
Accessing the web interface ...................................................11
Changing the system password ..............................................12
The interactive menu ...............................................................13
System information ..................................................................14
About snapshots and remote monitoring
(TC7.3.3 and later) ...................................................................15
About snapshots and remote monitoring
(TC7.3.0 to TC7.3.2).................................................................16
Placing a call ............................................................................17
Sharing content........................................................................18
Controlling and monitoring a call .............................................19
Controlling your camera.......................................................... 20
Local layout control..................................................................21
Controlling the far end camera ............................................... 22
Accessing call information...................................................... 23
System configuration .............................................................. 24
Changing system settings ...................................................... 25
System status ......................................................................... 26
Managing the local contacts................................................... 27
Local contacts folders............................................................. 28
Choosing a wallpaper ............................................................. 29
Choosing a ringtone................................................................ 30
Peripherals overview ...............................................................31
User administration ................................................................. 32
Adding a sign in banner .......................................................... 36
Managing the video system’s certificates .............................. 37
Managing the list of trusted certificate authorities ................. 38
Managing pre-installed certificates for Edge provisioning ..... 40
Setting strong security mode ..................................................41
Changing the persistency mode............................................. 42
Deleting trust lists (CUCM only).............................................. 43
Troubleshooting ...................................................................... 44
Downloading log files.............................................................. 45
Starting extended logging ...................................................... 46
Capturing user interface screenshots .....................................47
Upgrading the system software.............................................. 48
Adding option keys ................................................................. 49
Backup and restore................................................................. 50
Reverting to the previously used software version .................51
Factory reset........................................................................... 52
Remote support user .............................................................. 53
Restarting the system............................................................. 54
System settings .................................................................... 55
Overview of the system settings ............................................ 56
Audio settings ......................................................................... 59
Cameras settings.................................................................... 60
Conference settings ............................................................... 62
FacilityService settings ........................................................... 66
Logging settings ..................................................................... 67
Network settings..................................................................... 68
NetworkServices settings....................................................... 75
Peripherals settings ................................................................ 79
Phonebook settings ................................................................ 80
Provisioning settings................................................................81
RTP settings............................................................................ 83
Security settings ..................................................................... 84
SerialPort settings................................................................... 86
SIP settings............................................................................. 87
Standby settings ......................................................................91
SystemUnit settings................................................................ 92
Time settings .......................................................................... 93
UserInterface settings............................................................. 96
Video settings ......................................................................... 98
Experimental settings ........................................................... 105
Setting passwords .............................................................. 106
Setting the system password ................................................107
Thank you for choosing Cisco!
Your Cisco product has been designed to give you many
years of safe, reliable operation.
This part of the product documentation is aimed at
administrators working with the setup of the SX10 Quick Set.
Our main objective with this Administrator guide is to address
your goals and needs. Please let us know how well we
succeeded!
May we recommend that you visit the Cisco web site
regularly for updated versions of this guide.
The user documentation can be found on
►http://www.cisco.com/go/sx-docs
How to use this guide
The top menu bar and the entries in the Table of contents are
all hyperlinks. You can click on them to go to the topic.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Contents

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Cisco TelePresence SX10 Quick Set Administrator Guide
Appendices......................................................................... 108
Connecting the Touch 10 user interface .............................. 109
Cisco VCS provisioning ......................................................... 111
Optimal definition profiles ...................................................... 112
Packet loss resilience - ClearPath.........................................113
Factory resetting the video system .......................................114
Technical specification...........................................................115
Supported RFCs ....................................................................117
User documentation on the Cisco web site...........................118
Cisco contacts .....................................................................119
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Contents

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Cisco TelePresence SX10 Quick Set Administrator Guide
Chapter 1
Introduction
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction

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Cisco TelePresence SX10 Quick Set Administrator Guide
This document provides you with the information required to
administrate your product at an advanced level.
How to install the product and the initial configurations
required are described in the Installation guide and Getting
started guide, respectively.
Products covered in this guide
• Cisco TelePresence SX10 Quick Set
User documentation
The user documentation for the Cisco TelePresence systems
running the TC software includes several guides suitable for
various user groups.
• Installation guides:
How to install the products
• Getting started guide:
Initial configurations required to get the system up and
running
• Administering TC Endpoints on CUCM:
Tasks to perform to start using the product with the Cisco
Unified Communications Manager (CUCM)
• Administrator guide (this guide):
Information required to administer your product
• Quick reference guides:
How to use the product
• User guides:
How to use the product
• Video conferencing room primer:
General guidelines for room design and best practice
• Video conference room acoustics guidelines:
Things to do to improve the perceived audio quality
• Software release notes
• Regulatory compliance and safety information guide
• Legal & license information
Downloading the user documentation
We recommend you visit the Cisco web site regularly for
updated versions of the user documentation. Go to:
►http://www.cisco.com/go/sx-docs
Guidelines how to find the documentation
on the Cisco web site are included in the
►User documentation on the Cisco web site appendix.
Software
You can download the software for your product from the
Cisco web site. Go to:
►http://www.cisco.com/cisco/software/navigator.html
We recommend reading the Software Release Notes (TC7),
go to:
►http://www.cisco.com/c/en/us/support/collaboration-
endpoints/telepresence-quick-set-series/tsd-products-
support-series-home.html
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction

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Cisco TelePresence SX10 Quick Set Administrator Guide
What’s new in this version
This section provides an overview of the new and changed
system settings and new features in the TC7.3 software
version.
Software release notes
For a complete overview of new features and changes, we
recommend reading the Software Release Notes (TC7). Go
to:
► http://www.cisco.com/c/en/us/support/collaboration-
endpoints/telepresence-quick-set-series/tsd-products-
support-series-home.html
Software download
For software download go to:
► http://www.cisco.com/cisco/software/navigator.html
New features and improvements
Local preview of presentation in a call
This allows the user to preview the presentation locally before
sharing it with far end. The feature has previously been
available for EX systems, and is now available across the
portfolio.
Feature updates
• Ad hoc conferencing support
• Extension mobility support on Touch 10
• OBTP (One button to push) meetings support
TC7.3.0-TC7.3.2: Users are notified when snapshots are
taken
Both the on screen display and web interface have warnings
when the snapshots feature is enabled. A notification pops up
on the on screen display, when a snapshot is taken. On the
web interface the administrator is warned that this notice will
show up when the feature is enabled.
The system also logs when snapshots are taken, and which IP
address the request was initiated from.
It is possible to allow and disallow snapshots remotely, but
not to observe the room without the users being notified.
TC7.3.3 and later: Remote Monitoring option key
Due to security reasons, taking snapshots of local and far end
video streams from the call control page on the system’s web
interface now requires an option key to be installed on the
endpoint.
The remote monitoring option key can only be added to
systems that are upgraded to TC7.3.3 and above. Remote
monitoring is enabled once the option key is added, and the
system rebooted. Once this feature is enabled, the only way
to disable it is to remove the option key.
This feature does not display warning messages or indicators
on the local system that someone is monitoring the room.
Please provide adequate notice to users of the system that
the system administrator may monitor and control the camera
and screen.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction

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Cisco TelePresence SX10 Quick Set Administrator Guide
System configuration changes
New configurations
Conference [1] Multipoint Mode
NetworkServices CDP Mode
Configurations that are removed
Audio Microphones PhantomVoltage
Video AllowWebSnapshots (TC7.3.3)
UserInterface OSD LoginRequired
Configurations that are modified
FacilityService Service [5] Name
OLD: <S: 0, 255>
NEW: <S: 0, 1024>
FacilityService Service [5] Number
OLD: <S: 0, 255>
NEW: <S: 0, 1024>
Phonebook Server [1] Type
OLD: <VCS/TMS/Callway/CUCM>
NEW: <VCS/TMS/CUCM>
Provisioning Mode
OLD: <Off/TMS/VCS/CallWay/CUCM/Auto/Edge>
NEW: <Off/TMS/VCS/CUCM/Auto/Edge>
SIP Profile [1] Line
OLD: <Private>
NEW: <Private/Shared>
UserInterface Language
OLD: <English/ChineseSimplified/ChineseTraditional/
Catalan/Czech/Danish/Dutch/Finnish/French/ German/
Hungarian/Italian/Japanese/Korean/Norwegian/Polish/
PortugueseBrazilian/Russian/Spanish/Swedish/Turkish>
NEW: <English/ChineseSimplified/ChineseTraditional/
Catalan/Czech/Danish/Dutch/Finnish/French/ German/
Hungarian/Italian/Japanese/Korean/Norwegian/Polish/
PortugueseBrazilian/Russian/Spanish/Swedish/Turkish/
Arabic/Hebrew>
Video AllowWebSnapshots (TC7.3.0-TC7.3.2)
OLD: <Off/On>, default Off
NEW: <Off/On/LocalDeviceOnly>, default
LocalDeviceOnly
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction

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Cisco TelePresence SX10 Quick Set Administrator Guide
The Cisco TelePresence SX10 Quick Set is an all-in-one unit
designed to video-enable small collaboration spaces.
It is a high quality unit that combines camera and codec into
a compact device that is mounted over a standard flat-panel
display. It can be connected to power and LAN through a
single cable for both power and Ethernet (PoE).
The camera has a wide-angle field of view, and provides
good overview even in small spaces. High-definition video is
enabled with 1080p30 resolution.
Features and benefits
• Optimal definition up to 1080p30 with content sharing at
WXGAp5
• Wide angle 83° horizontal field of view with 5x zoom
(optical and digital)
• Ready-to-use unit with Power over Ethernet (PoE)
• Integrated microphone
• Energy efficient with low power consumption (EU Class B)
• Registers with Cisco Unified Communications Manager
(UCM) and Cisco TelePresence Video Communication
Server (VCS)
SX10 Quick Set at a glance
SX10 Quick Set mounted on top
of a standard flat-panel display
SX10 Quick Set is delivered with a
TRC6 remote control. You may also order the
Cisco TelePresence Table Microphone 20 (optional)
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction

D15106.04 SX10 Quick Set Administrator Guide TC7.3, JULY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
The screen and the remote control
How to operate the video system using the TRC6 remote
control is described in full detail in the User guide for the
video system.
Operating tips
Use the Cursor controls to move about the screen.
Press OK/Enter to open the selected menu field.
Use the Cancel key to exit a menu (and return to the
Home screen), undoing any changes. Use the Back
key to go just one step back.
Place calls. Share content.
Access Settings,
Standby mode and the
Do Not Disturb feature.
Access the
Camera Control menu.
1 2 3
4 5 6
7 8 9
*0#
.@
pqrs tuv wxyz
defabc
ghi jkl mno
Volume control and
Increase/Decrease control
Field selector / Cursor keys
Go back one step Microphone mute/unmute
Reject incoming call /
End call / Cancel /
Back to Home screen
(outside calls)
Place call / Accept incoming call
OK/Enter
Keypad
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction

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Cisco TelePresence SX10 Quick Set Administrator Guide
Chapter 2
Web interface
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface

D15106.04 SX10 Quick Set Administrator Guide TC7.3, JULY 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX10 Quick Set Administrator Guide
1. Connect to the video system
2. Sign in
Enter the user name and password for your
video system and click Sign In.
The system is delivered with a default
user named admin with no password.
Leave the Password field blank when
signing in for the first time.
It is mandatory to set a password for
the admin user, see the next page.
Signing out
Hover the mouse
over the user
name and choose
Sign out from the
drop-down list.
Accessing the web interface
The web interface provides full configuration access to your
video conference system.
You can connect from a computer and administer the system
remotely.
In this chapter you will find information how to use the web
interface for system configuration and maintenance.
We recommend that you use the latest release of one of the
major web browsers.
Open a web browser and enter the IP address of
the video system in the address bar.
How to find the IP address
Remote control: Navigate to the contact
information in the upper, left corner of
the screen and press OK. Then open the
Settings menu.
Touch controller: Tap the contact
information in the upper left corner
of the Touch controller and open the
Settings menu. Then tap System
Information.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface

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Cisco TelePresence SX10 Quick Set Administrator Guide
Changing the system password
It is mandatory to set a password for a user with
ADMIN rights in order to restrict access to system
configuration. This includes the default admin user.
A warning, saying that the system password is not set, is
shown on screen until you set a password.
You can read more about passwords in the
► Setting passwords chapter.
1. Open the Change Password dialog
Hover the mouse over your the name, and
choose Change password in the drop-down list.
2. Set the new password
Enter your current and new passwords as
requested, and click Change password for the
change to take effect.
If the password currently is not set, leave
the Current password field blank.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface

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Cisco TelePresence SX10 Quick Set Administrator Guide
Configuration
System Configuration
System Status
Local Contacts Management
Personalization
The interactive menu
The web interface provides access to tasks and
configurations. They are available from the main menu, which
appears near the top of the page when you have signed in.
When you hover the mouse over an item in the main menu,
you can navigate to its related sub-pages.
Main menu
Hover the mouse over a main menu item in
order to see the titles of the related sub-pages.
Click a sub-page’s title to open it. Click the
main menu item itself if there are no sub-
pages. Only pages that the user has access
rights for are shown*.
Click Home to return to the System Information
page.
Call Control Maintenance
Software Upgrade
Option Keys
Backup and Restore
Diagnostics
Troubleshooting
Peripherals
User Administration
Sign In Banner
Startup Scripts
Sub-pages
*You can read more about user administration, user roles and access
rights in the ►User administration section.
API
Call History
Security
Log Files
User Interface Screenshots System Recovery
Restart
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface

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Cisco TelePresence SX10 Quick Set Administrator Guide
System information
The video system’s Home page shows an overview of the
basic set-up and status of the system*.
This includes information like system name and product type,
which software version the system runs, its IPaddress, etc.
Also the registration status for the video network (SIP) is
included, as well as the number/URI to use when making a
call to the system.
Navigate to: Home
*The system information shown in the illustration serve as an
example. Your system may be different.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface

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Cisco TelePresence SX10 Quick Set Administrator Guide
About snapshots and remote
monitoring (TC7.3.3 and later)
Snapshots of local input sources
If the Remote Monitoring option key is installed on the video
system, snapshots of the video system’s input sources are
displayed on the Call Control page.
Snapshots are displayed both when the video system is idle,
and when in a call.
This feature may be used when administering the video
system from a remote location, for example to check the
camera view and control the camera.
Far end snapshots
If the Remote Monitoring option key is installed on the video
system, far end snapshots may also be captured. Whether or
not the Remote Monitoring option key is installed on the far
end video system, does not make any difference.
Far end snapshots are prohibited during encrypted calls.
Navigate to: Call Control
View snapshots from the input sources
Install the Remote Monitoring option key in order
to view snapshots from the selected main source
or presentation source in this area.
PLEASE BE AWARE THAT IF YOU ENABLE THE REMOTE
MONITORING OPTION YOU MUST MAKE SURE THAT YOU COMPLY
WITH LOCAL LAWS AND REGULATIONS WITH REGARD TO PRIVACY
AND PROVIDE ADEQUATE NOTICE TO USERS OF THE SYSTEM THAT
THE SYSTEM ADMINISTRATOR MAY MONITOR AND CONTROL THE
CAMERA AND SCREEN. IT IS YOUR RESPONSIBILITY TO COMPLY
WITH PRIVACY REGULATIONS WHEN USING THE SYSTEM AND
CISCO DISCLAIMS ALL LIABILITY FOR ANY UNLAWFUL USE OF
THIS FEATURE.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface

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Cisco TelePresence SX10 Quick Set Administrator Guide
About snapshots and remote
monitoring (TC7.3.0 to TC7.3.2)
Snapshots of local input sources
If the snapshot feature is enabled on the video system,
snapshots of the video system’s input sources are displayed
on the Call Control page.
Snapshots are displayed both when the video system is idle,
and when in a call.
This feature may be used when administering the video
system from a remote location, for example to check the
camera view and control the camera.
The users of the video system are notified when the
snapshot feature is in use. A notification saying that
the administrator is visually monitoring the room is
displayed on the main display of the video system.
Far end snapshots
If the snapshot feature is enabled on the video system, far
end snapshots may also be captured. Whether or not the
snapshot feature is enabled on the far end video system,
does not make any difference.
Far end snapshots are prohibited during encrypted calls.
Navigate to: Call Control
View snapshots from the input sources
Click in this area to view snapshots from the
selected main source or presentation source.
Snapshots of the main or presentation source
are displayed for approximately 10 seconds.
Enable the snapshot feature
By default, the snapshot feature is disabled.
Enable the feature using the web interface.
• Go to the Configuration tab and select System
Configuration
• Navigate to Video > AllowWebSnapshots and
choose On.
• Click Save for the change to take effect.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface

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Cisco TelePresence SX10 Quick Set Administrator Guide
Placing a call
You can use the Call Control page to place a call.
It is the video system (display, microphones and
loudspeakers) that is used for the call; it is not the PC
running the web interface.
Calling
You can call someone either by choosing a contact name in
the Local, Directory or Recents lists, or by typing a complete
URI or number in the Search or Dial field. Then click Call in
the associated contact card.
Searching the contact lists
Enter one or more characters in the Search or Dial field.
Matching entries from the Local, Directory and Recents lists
will be listed as you type.
Select the correct entry in the list and click Call.
Calling more than one
Calling more than one using a conference bridge (CUCM ad
hoc conferencing) is not supported from the web interface,
even if it is supported by the video system itself.
Calling someone
Click a contact name, either in the
Local, Directory or Recents lists.
Then click Call in the contact card.
Alternatively, enter the complete URI
or number in the Search and Dial
field. Then click the Call button that
appears next to the URI or number.
Ending a call
If you want to terminate a
call, click End all or the
button.
Holding and resuming
Use the button next
to the participant’s name
to put him on hold.
To resume the call,
use the button
that is present when a
participant is on hold.
Navigate to: Call Control
Whether or not snapshots of input sources are shown as illustrated,
depends on the software version, configuration, and options installed
on the video system. Refer to the About snapshots and remote
monitoring sections (►TC7.3.3 or newer or ►TC7.3.0 to TC7.3.2).
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface

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Cisco TelePresence SX10 Quick Set Administrator Guide
Navigate to: Call Control
Sharing content
You can connect a presentation source to one of the external
inputs of your video system. Most often a PC is used as
presentation source, but other options may be available
depending on your system setup.
While in a call you can share content with the other
participant in the call (far end).
If you are not in a call, the content is shared locally on your
display.
Sharing content
1. Choose a Presentation source from the
drop-down list.
2. Click Start Presentation.
Stop content sharing:
Click the Stop Presentation button that is present
while sharing.
Whether or not snapshots of input sources are shown as illustrated,
depends on the software version, configuration, and options installed
on the video system. Refer to the About snapshots and remote
monitoring sections (►TC7.3.3 or newer or ►TC7.3.0 to TC7.3.2).
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface

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Cisco TelePresence SX10 Quick Set Administrator Guide
Controlling and monitoring a call
You can control and monitor several call features using the
Call Control page. Volume down
Navigate to: Call Control
Call details
If necessary,
scroll your browser to
see all call details.
Show/hide
call details
Volume up
Microphone
mute
Click the
information button
to show details
about the call.
Click the button
again to hide the
information.
Click the button
to mute the
microphone.
Then the text
changes to
Microphone: Off.
Click again to
unmute.
Whether or not snapshots of input sources are shown as illustrated,
depends on the software version, configuration, and options installed
on the video system. Refer to the About snapshots and remote
monitoring sections (►TC7.3.3 or newer or ►TC7.3.0 to TC7.3.2).
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface

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Cisco TelePresence SX10 Quick Set Administrator Guide
Navigate to: Call Control
Controlling your camera
For software version TC7.3.3 and later:
You can control the camera of the video system (pan, tilt,
zoom) from the Call Control page. Only available camera
controls will appear.
For software version TC7.3.0 to TC7.3.2:
You can control the camera of the video system (pan, tilt,
zoom) from the Call Control page provided that the Video
AllowWebSnapshots setting is switched On. Only available
camera controls will appear.
If snapshots from the camera are shown on the web
interface, a notification will be sent to the users of
the video system (shown on the main display) that an
administrator is monitoring their video.
Camera presets
If one or more presets are defined,
click Presets... to open a list of
available presets.
Click a preset’s name to move the
camera(s) to the preset position.
Click OK to close the window.
You cannot use the web interface to
define a preset; you should use the
video system’s Touch user interface.
Control the camera
1. Click the camera icon to open
the camera control window.
2. Use the left and right arrows
to pan the camera; the up
and down arrows to tilt it; and
+and -to zoom in and out.
For software versions
TC7.3.0 to TC7.3.2, the
cursor must be in the image
to show the controls.
Whether or not snapshots of input sources are shown as illustrated,
depends on the software version, configuration, and options installed
on the video system. Refer to the About snapshots and remote
monitoring sections (►TC7.3.3 or newer or ►TC7.3.0 to TC7.3.2).
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface