Columbia-Spas Aeware User guide
2014 OWNER’S HANDBOOK
A Spa Owner’s Guide For The Care
And Maintenance Of Your New Columbia Spa
Please read this handbook carefully.
THIS HANDBOOK CONTAINS IMPORTANT SAFETY,
INSTALLATION AND OPERATING INSTRUCTIONS
ESSENTIAL FOR YEARS OF CAREFREE SPA
ENJOYMENT.
CAUTION: READ AND FOLLOW THE
INSTRUCTIONS CONTAINED IN THIS HANDBOOK
ABOUT YOUR SPA
Please take a few minutes to read this handbook. A thorough knowledge of the basic safety precautions and
proper maintenance procedures will provide years of safe and pleasant enjoyment of your new Columbia spa.
WARNING – PROLONGED EXPOSURE TO DIRECT SUNLIGHT WITHOUT WATER IN THE SPA WILL
CAUSE SPA SURFACE DAMAGE AND JET DAMAGE AND WILL VOID ALL WARRANTIES.
It is very important for you, the owner, to be knowledgeable with the instructions contained within this owner’s
handbook, because failure to follow these instructions may result in damage that will not be covered by the
owner's warranty, or may void the warranty entirely. However, by following the operating instructions described
herein, the owner will be in compliance with his owner's warranty.
SERIAL NUMBER LOCATION: The serial number is on a tag, which designates this spa as listed by TÜV-
SÜD America. The warning/information label containing the serial number, model number and voltage located in
the equipment bay compartment either on the filter canister or on a plaque attached to the spa frame and is
similar to the one shown below on the left.
This label may be removed from the top of the spa
after the spa is connected and running.
Please fill out for future reference:
Spa Model:__________________________________________________
Date Purchased:______________________________________________
Serial Number:________________________________________________
Purchase From:_______________________________________________
Optional Equipment:____________________________________________
____________________________________________
____________________________________________
IMPORTANT SAFETY INSTRUCTIONS
**A licensed electrician MUST install your spa to avoid danger to yourself, household, or guests.
FAILURE TO OBTAIN PROPER INSTALLATION WILL VOID YOUR SPA WARRANTY.
*GFCI MUST BE TESTED BEFORE EACH USE OF THE SPA
1. READ AND FOLLOW ALL INSTRUCTIONS
2. WARNING—RISK OF ACCIDENTAL DROWNING. Extreme caution must be exercised to
prevent unauthorized access by children. To avoid accidents, ensure that children cannot use this spa
unless they are supervised at all times.
3. This item applies only to models supplied with a GFCI cord.
a. Replace damaged cord immediately
b. Do not bury cord.
c. Connect to a grounded, grounding type receptacle only.
WARNING— This product is provided with a ground-fault circuit-interrupter. This can be found
at the end of the power cord. The GFCI must be tested before each use. Push the test button on
the GFCI cord. This will cause the spa to shut off. To reset, press the reset button, wait for purge
cycle. Spa will start within 5 minutes. When the product fails to operate in this manner, there is
a ground current flowing indicating the possibility of an electric shock. Disconnect the power until
the fault has been identified and corrected.
4. DANGER—To prevent injury to persons, do not remove suction fittings.
5. DANGER—RISK OF INJURY. The suction fittings in this spa are sized to match the specific water
flow created by the pump. Should the need arise to replace the suction fittings or the pump, be sure that
the flow rates are compatible. Never operate spa if the suction fittings are broken or missing. Never
replace a suction fitting with one rated less than the flow rate marked on the original suction fitting.
6. A wire connector is provided on this unit to connect a minimum 8 AWG (8.4 mm2) solid copper conductor
between this unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe,
or conduit within 5 feet (1.5 m) of the unit.
7. Install spa to provide drainage of compartment for electrical components.
8. DANGER—RISK OF ELECTRIC SHOCK. Install at least 5 feet (1.5 m) from all metal surfaces. As
an alternative, a spa may be installed within 5 feet of metal surfaces if each metal surface is permanently
connected by a minimum 8 AWG (8.4mm2) solid copper conductor to the wire connector on the terminal
box that is provided for this purpose. CHECK LOCAL AND COUNTY ELECTRICAL CODES
AND ORDINANCES BEFORE INSTALLATION.
9. DANGER—RISK OF ELECTRIC SHOCK. Do not permit any electric appliance, such as a light,
telephone, radio, or television, within 5 (1.5m) feet of a spa.
10. WARNING—To reduce the risk of injury:
a. The water in a spa or hot tub should never exceed 40o C (104o F). Water temperatures between
38o C (100o F) and 40o C are considered safe for a healthy adult. Lower water temperatures are
recommended for younger children and when spa use exceeds 10 minutes.
b. Since excessive water temperatures have a high potential for causing fetal damage during the
early months of pregnancy, pregnant or possibly pregnant women should limit spa or hot tub
water temperatures to 100o F (38o C).
c. Before entering a spa or hot tub, the user should measure the water temperature with an
accurate thermometer since the tolerance of water temperature-regulating devices may vary as
much as ± 5o F (3o C).
d. The use of alcohol, drugs, or medication before or during spa or hot tub use may lead to
unconsciousness with the possibility of drowning.
e. Persons suffering from obesity or with a medical history of heart disease, low or high blood
pressure, circulatory system problems, or diabetes should consult a physician before using a spa
or hot tub.
f. Persons using medication should consult a physician before using a spa or hot tub since some
medication may induce drowsiness while other medication may affect heart rate, blood pressure,
and circulation.
11. SAFETY WARNING—For models provided with Audio equipment:
a. CAUTION—Risk of Electric Shock. Do not leave compartment door open.
b. CAUTION—Risk of Electric Shock. Replace components only with identical components.
c. Do not operate the audio/video controls while inside the spa.
d. WARNING—Prevent Electrocution. Do not connect auxiliary components (for example cable,
additional speakers, headphones, additional audio/video components, etc.) to the system.
e. These units are not provided with an outdoor antennae; when provided, it should be installed in
accordance with Article 810 of the National Electrical Code, ANSI/NFPA 70.
f. Do not service this product yourself as opening or removing covers may expose you to
dangerous voltage or other risk of injury. Refer all servicing to qualified service personnel.
g. When the power supply connections or power supply cord(s) are damaged; if water is entering
the audio/video compartment or any electrical equipment compartment area; if the protective
shields or barriers are showing signs of deterioration; or if there are signs of other potential
damage to the unit, turn off the unit and refer servicing to a qualified service personnel.
h. This unit should be subjected to periodic routine maintenance (for example, once every 3
months) to make sure that the unit is operating properly.
SAVE THESE INSTRUCTIONS
SAFETY PRECAUTIONS
Never use your spa while under the influence of alcohol.
A. WARNING: PEOPLE WITH INFECTIOUS DISEASES SHOULD NOT USE A SPA OR HOT
TUB
B. WARNING: TO AVOID INJURY EXERCISE CARE WHEN ENTERING OR EXITING THE SPA
OR HOT TUB
C. WARNING: DO NOT USE A SPA OR HOT TUB IMMEDIATELY FOLLOWING STRENUOUS
EXERCISE
D. WARNING: PROLONGED IMMERSION IN A SPA OR HOT TUB MAY BE INJURIOUS TO
YOUR HEALTH
E. CAUTION: MAINTAIN WATER CHEMISTRY IN ACCORDANCE WITH MANUFACTURER’S
INSTRUCTIONS
Never use your spa when taking anticoagulants, antihistamines, vasoconstrictors, vasodilators,
stimulants, hypnotics, narcotics, or tranquilizers.
Pregnant women, persons with heart disease, diabetes, high or low blood pressure or any serious illness
should not enter a spa without prior consultation with their doctor.
Keep electrical appliances a significant distance from the spa, including telephones. Do not try to adjust
or touch equipment such as the pump, heater, or electrical appliances while you are in the spa.
The temperature of the spa should be no higher than 104o F (40o C). Do not soak for more than 15
minutes at one sitting in 104o F (40o C) water. Prolonged soaking in hotter temperatures may cause
drowsiness, fainting or induce hyperthermia.
Never walk, climb, jump or play on the energy cover of your spa. Never swim or play under the cover
when it is installed on the spa. Always cover your spa with the hard cover when your spa is not in use.
Never allow children to use the spa unsupervised.
A fence around your spa with a self-closing and self-latching gate can be the best protection against
unauthorized entry and use. Check with local Building and Safety Division regarding requirements.
If your spa is indoors, lock the door to the room to keep out unauthorized users.
SPA LOCATION AND INSTALLATION
PERMANENT SPA INSTALLATIONS: Permanent spa installations require extensive planning and expert
advice, which can be provided by your spa dealer.
SITE SELECTION - A smooth, level, self draining surface is necessary in order to ensure years of trouble free
use and for your spa to function properly. For the spa to function properly and safely, it should be situated on a
hard, flat, level surface. For optimum installation a concrete slab sloped at 1 inch per 10 feet will allow rain water
and water spillover will run off and not puddle underneath the spa (water under the spa for long periods of time
may cause the wood to deteriorate).
INSTALLATION ON A WOOD DECK - Wood decking requires that the deck must be constructed to
support at least 80 pounds per square foot. Individual spa weight per square foot will vary. Refer to a licensed
contractor for proper structural support.
EQUIPMENT COMPARTMENT ACCESS - When considering an installation site, always allow for a
minimum access space of 30 inches in front of the equipment compartment of the spa. This provides adequate
clearance for future service if necessary. If accessory items will be installed on or around the spa (gazebos,
steps or planters), allow for additional space around the spa’s perimeter.
Be sure the spa is in the desired position before filling with water. Check for power cords, tools or hoses that
may be caught underneath the spa.
CAUTION: Adequate drainage must be supplied if the equipment is to be installed below ground level.
It is important to note that soft surfaces, even when stepping stones or pavers are used to
evenly distribute the weight of the spa, will have a tendency to settle, thus resulting in an
non-stable and non-level spa and voiding your warranty.
PLEASE NOTE: Some cities and counties may require a permit for installation of electrical
circuits or the construction of exterior structures (decks and gazebos). In addition, some
countries may require permits for the installation of a portable spa. Check your local codes for
compliance.
PLEASE NOTE: Placing your spa on grass or dirt does not provide a sufficiently solid surface
for your spa. Doing so will void your warranty. It will also increase the amount of debris which is
inadvertently brought into the spa water and may cause harm to your equipment as well as the
spa surface, and is not covered under warranty.
ELECTRICAL INSTALLATION
Equipment Access
To access the electrical equipment system in your spa the Eco-wood or
natural cedar slats and panel must be removed. The panel below the
topside control is typically the one to remove to access the equipment.
(Actual slat and screw locations will vary depending on the spa model)
120 VOLT INSTALLATION
For spas with a Control Unit designed to operate at 120V, 60Hz. Installation of a 20 amp dedicated circuit is
required. The unit may be connected to this dedicated circuit with a 15 amp Ground Fault Circuit Interrupter
(GFCI) cord either installed at the factory or supplied by your local Columbia Spas dealer. All National and Local
electrical codes must be observed.
The GFCI cord should be tested before each spa use to insure that it is functioning properly.
240 VOLT INSTALLATION
For spas with a Control Unit designed to operate at 240V, 60Hz. Installation of a 50 amp dedicated circuit is
required. The unit must be hard wired directly to a supply circuit using 6 AWG copper that is protected by a
Ground Fault Circuit Interrupter (GFCI) circuit breaker.
General Electrical Instructions (240V only – see reference diagram below)
This hot tub must be permanently connected (hard-wired) to the power supply. No plug-in connections
or extension cords are to be used in conjunction with the operation of this hot tub. Supplying
power to the hot tub which is not in accordance with these instructions will void both the independent
testing agency listing and the manufacturer’s warranty.
The power supplied to this hot tub must be a dedicated circuit with no other appliances or lights sharing
the power provided by the circuit.
All wiring must be copper to ensure proper connections. Do not use aluminum wire. When using wire
larger than #6, add a junction box near the hot tub and reduce to short lengths of #6 wire to connect to
the hot tub.
The disconnecting means must be readily accessible to the hot tub’s location but installed at least 5 feet
(1.5m) from hot tub water.
The electrical circuit supplied for the hot tub must include a suitable ground fault circuit interrupter (GFCI)
as required by NEC Article 680-42.
A green-colored terminal or a terminal marked G, GR, Ground, Grounding, or the symbol is located inside
the supply terminal box or compartment. To reduce the risk of electrical shock, this terminal must be
connected to the grounding means provided in the electric supply service panel with a continuous copper
wire equivalent is size to the circuit conductors supplying this equipment.
At least two lugs marked BONDED LUGS are provided on the external surface or on the inside of the
supply terminal box or compartment. To reduce the risk of electric shock, connect the local common
bonding grid in the area of the hot tub or spa to these terminals with an insulated or bare copper
conductor not smaller than 6 AWG.
All field-installed metal components such as rails, ladders, drains, or other similar hardware located 3 m
of the spa or hot tub shall be bonded to the equipment grounding bus with copper conductors not smaller
than 6 AWG.
IMPORTANT NOTICE: The electrical wiring of this hot tub must meet the requirements of the
National Electrical Code (NEC) and any applicable state or local codes. The electrical circuit must be
installed by a qualified electrician and approved by a local building/electrical inspection authority.
SPA PREPARATION
PREPARE THE SPA FOR FILLING
a. Clean all debris, dirt or other materials out of the spa.
b. Although the spa shell has been polished at the factory, you may want to treat it with a specially
formulated spa cleaner and wax available from your dealer prior to filling it for the first time.
c. Check all plumbing connections for leaks, and repair as needed. ALL DISCONNECTED AND/OR
LOOSE PUMP OR CONTROL PACK UNIONS SHOULD BE HAND TIGHTENED ONLY.
d. Make sure the all suction fitting cover(s) are in place in the foot well of your spa. This unit is not to be
installed or used without the suction fitting covers approved to prevent hair and body entrapment. Virginia
Graeme Baker Act (VGB) approved fitting covers have been installed at the factory in your spa.
Illustrations are for reference only. Your instillation may differ.
Consult a licensed electrician for your install.
IMPORTANT! A minimum of 6 jets, per pump, must be in the open position at all times.
Damage resulting from failure to do so will not be covered under your warranty.
FILL THE SPA
a. Never fill your spa with water from a water softener. This will damage your spa components. The use of
a in-line hose filter cartridge is acceptable
b. Fill your spa with water before applying power to your spa. Running your spa without water can cause
permanent damage to your spa and equipment and void your warranty.
c. Fill the spa up to at least one-half the depth of the filter.
d. PLEASE NOTE: Your spa has been filled and test-run at the factory to ensure your spa will function
properly. The first time your spa is filled with water, you may find some discoloration from residual test
water in the lines. This will disappear when the spa is completely filled and the filtration system is
activated.
TURN ON THE POWER
Turn on power to the spa at the home’s circuit breaker, Ground Fault Circuit Interrupter (GFCI) and any
other switching devices installed by your electrician. When power is on, the spa’s LCD screen will
display information. (see the spa controls section below)
ACTIVATE THE JETS
a. Set all air controls to the “ON” position to help you see which jets are being activated.
b. CAUTION: Do not allow the spa to run if no jet action is detected. You may need to slightly open a union
fitting on the control pack or pump to release any air lock in the system. Air trapped in the plumbing and
heater could result in a heater “dry-fire” causing rapid destruction to the heater housing.
c. There are two basic cycle modes for your spa —
Y Series TechBook
45
Spa not heating!
• Check for an error
message on keypad
display If there is one,
refer to specic section
indicated by the error
message
• If there is no error
message, try to raise
water temperature by
increasing the Set Point
2°F higher than actual
water temperature
Press Up key to increase
Set Point
• If heater indicator lights
up on the display, take
voltage reading between
the heater live and
return terminals
Your reading should be:
240 V: for 240 V heaters
120 V: for 120 V heaters
Heater indicatorSet Point indicator
• Verify if Heater indicator
appears on keypad
display
• The heater indicator will
be on when heater is on
It will ash if more heat
has been requested,
but heater has not
started yet
• If voltage reading is not
as it should be, verify
if heater terminals are
properly connected
• If it is, replace spa pack
• In the case of the
European model inytce
only, replace accessory
fuse
• If problem persists,
replace spa pack
Live GroundReturn
If spa is not heating,
follow this troubleshooting ow chart:
Flow chart
Spa not heating / ow chart & step-by-step
yes
Are there
any error
messages
on the
keypad
display?
Ensure temp
Set Point is
higher than
actual water
temp
no
Refer to specic
error message
section
Has Heater
indicator
appeared
on keypad
display?
yes
no
Do you get
a 240 V
reading
between the
two heater
terminals
on the board?
yes
no Replace
spa pack
Are heater
screws properly
connected to
the heater?
yes
no
Take water
temp and
compare with
temp value
displayed
on keypad
Is difference
greater than
2°F?
yes
no System
works ne
yes
no
Replace
heater
Tighten
screws
properly
Is there
still a
problem?
Problem
solved
Replace
heater
Heater fuse (F1)
(CE Model only)
Replace
heater
Check
wiring and
plugs
Replace if
needed
44
Y Series TechBook
Step-by-Step
Transformer fuse
• Verify the transformer fuse
• Replace transformer fuse
if neccessary
• If problem persists,
replace spa pack
• Verify if keypad is correctly connected to the spa pack
For 2-phase system
• Measure voltage between
line 1 and neutral and
between line 2 and
neutral
• You should get 230 V
on both readings
• If you do not get good
readings, this indicates an
electrical wiring problem
Call an electrician!
For 3-phase system
• Measure voltage between
line 1 and neutral, between
line 2 and neutral and
between line 3 and
neutral
• You should get 230 V
for each reading
• If you do not get good
readings, this indicates an
electrical wiring problem
Call an electrician!
For 3-phase Delta system
• Measure voltage between
line 1 and line 2, between
line 1 and line 3 and
between line 2 and line 3
• You should get 230 V
for each reading
• If you do not get good
readings, this indicates an
electrical wiring problem
Call an electrician!
For 1-phase system
• On the terminal block,
measure voltage between
line 1 and neutral
• You should get 230 V
• If you do not get good
readings, this indicates an
electrical wiring problem
Call an electrician!
Nothing seems to work!
Verify that all screws are
properly tightened on
the terminal block Turn
power off and make sure
that all cables hold rmly
in the terminal block if you
pull on them Once done,
turn power back on
If the voltage reading are OK then:
L1
L1
L1
L2
L2
L2
N
N
N
L3
L3
L3
Y Series TechBook
4343
If nothing seems to work, turn off the main breaker and visually inspect power input cable, gently pulling on it to
make sure is properly tightened. Turn the main breaker back on and follow this troubleshooting ow chart:
Nothing seems to work (European version)/ ow chart
For 230 V system:
1 -phase: Do you read 230 V
between L1-N ?
2-phases: Do you read 230 V
between L1-N and L2-N?
3-phases: Do you read 230 V
between L1-N, L2-N and L3-N?
3-phases Delta: Do you read 230 V
between L1-L2, L1-L3 and L2-L3?
yes
no
There is an electrical
wiring problem
Call an electrician
Verify if keypad is connected
correctly to spa pack
Replace
transformer fuse
Replace spa pack
if there is still nothing
on keypad display
Flow chart
For European systems
42
Y Series TechBook
42
If nothing seems to work, turn off the main breaker and visually inspect power input cable, gently pulling on it
to make sure is properly tightened. Turn the main breaker back on and follow this troubleshooting ow chart:
Nothing seems to work / ow chart & step-by-step
For 240 V systems:
Do you read 240 V between
line 1 & line 2, 120 V between
line 1 & neutral, 120 V between
line 2 & neutral on the board?
For 120 V systems:
Do you read 120 V between
line 1 & neutral?
yes
no
There is an electrical
wiring problem
Call an electrician
Verify if keypad is connected
correctly to spa pack
Replace
transformer fuse
Replace spa pack
if there is still nothing
on keypad display
Flow chart
For North American systems
Step-by-Step for North American version
Nothing seems to work!
• Verify that all screws
are properly tightened
on the terminal block
Turn power off and
make sure that all
cables hold rmly in
the terminal block
if you pull on them
Once done, turn
power back on
• On the terminal block,
measure voltage bet-
ween line 1 and line 2
• You should get 240 V
• Measure voltage
between line 1
and neutral
• You should get 120 V
• Measure voltage
between line 2
and neutral
• You should get 120 V
• If you do not get good
readings, this indicates
an electrical wiring
problem
Call an electrician!
For 120 V systems
• Measure voltage
between line 1and
neutral
• You should get 120 V
• If you do not get good
readings, this indicates
an electrical wiring
problem
Call an electrician!
L2
N
L1
G
Y Series TechBook
4141
If the ozonator is not working,
follow this troubleshooting ow chart:
Step-by-Step
Ozonator doesn't work / ow chart & step-by-step
Has Filter Cycle
indicator
appeared steady
on keypad
display?
yes
no
Start up a
lter cycle
yes
Do you read
120 V for a
120 V ozonator
(or 240 V for 240
V) on
the board?
no yes
Is Pump 1
working?
Replace spa pack
if you still aren’t
getting a voltage
reading
no
Refer to “Pump 1
does not Work!”
section
Flow chart
Ozonator output will be shut down when Pump 1, Pump 2 or blower have been turned on manually
If the ozonator is not
working:
• Check if Filter Cycle
indicator appears
steady on keypad
• If the lter indicator
is blinking it indicates
that the lter cycle has
been interrupted
In that case, reset the
breaker by turning the
power off and on again
to resume cycle
• If not, start up a
lter cycle (see
Programming Filter
Cycles section)
98
• If you don't get a
voltage reading,
replace the accessory
fuse
• If changing the fuse
does not x the
problem, replace the
spa pack
• If voltage is as it should
be, replace ozonator
• If ozonator does not
work even when lter
cycle indicator is on,
take voltage reading
on the corresponding
AMP connector:
Pin 1 & Pin 3
Your reading should
be:
240 V for
a 240 V pump
120 V for a
120 V pump
Pin 3
Pin 1
Ozonator fuse (F2)
Replace
ozonator
Check
wiring and
plugs
Replace if
needed
40
Y Series TechBook
40
If circulation pump is not working,
follow this troubleshooting ow chart:
Circulation pump doesn't work / ow chart & step-by-step
Verify if low-level
programming has
been congured
properly
yes
Do you read
120 V for a 120 V
Cir. Pump (or 240
V for 240 V) on the
connector ?
no
Replace
Accessory
Fuse
Replace spa pack
if you still aren’t
getting a voltage
reading
Step-by-Step
If circulation pump is not
working:
• Verify low-level
programming
conguration
• Start circulation pump
by setting temperature
set point 2 °F higher
than actual water
temperature
98
• If you don't get a
voltage reading,
replace the accessory
fuse
• If changing the fuse
does not x the
problem, replace the
spa pack
• If voltage is as it should
be, replace circulation
pump
• Take voltage reading
on the corresponding
AMP connector:
Pin 1 & Pin 3
Your reading should be:
240 V for
a 240 V pump
120 V for a
120 V pump
Flow chart
Pin 3
Pin 1
Circulation pump fuse (F21)
Replace
Cir Pump
Check
wiring and
plugs
Replace if
needed
Circulation pump fuse (F2)
Pin 3
Pin 1
inye model
inyt model
Y Series TechBook
39
• If Pump 2 does not
work in either speed,
replace Pump 2 fuse
• If replacing the fuse
is not effective or
if Pump 2 works in
only one speed, take
voltage reading on the
corresponding AMP
connector
• Turn Pump 2 to high
speed and take voltage
reading between:
Pin 1 & Pin 3
Your reading should be:
240 V for a
240 V pump
120 V for a
120 V pump
Pump 2 fuse (F3)
• Turn Pump 2 to low
speed and take voltage
reading between:
Pin 2 & Pin 3
Your reading should be:
240 V for a
240 V pump
120 V for a
120 V pump
Pin 3 Pin 3
Pin 1 Pin 2
• If voltage is as it should
be, replace Pump 2
• If not, replace spa pack
38
Y Series TechBook
38
Problem
solved
Have any error
messages
(OH, HR, etc.)
appeared on
keypad display?
yes
no Verify if low-level
programming is set
properly
Does Pump 2 or
Blower indicator
appear on keypad
display when you
press Pump 2 or
blower key?
Refer to specic
section indicated
by error message.
yes
no
Replace
keypad
no Replace
Blower fuse
Is there stll a
problem?
Is Pump 2
or blower
working?
yes
If still not
working
replace
spa pack
no
Measure
voltage on
the board
Do you
get a 240
V reading
(or 120 V
for a 120 V
pump)?
yes no
Replace
spa pack
yes
If Pump 2 or blower is not working,
follow this troubleshooting ow chart:
Pump 2 or blower doesn't work / ow chart & step-by-step
98
Pump 2 or blower
is not working!
• Check for an error
message on keypad
display If there is one,
refer to the specic
section indicated by
the error message
• Verify low-level
programming
conguration
• If Pump 2 or Blower indicators do not appear,
use a spare keypad to verify if keypad is defective
If it is, replace keypad
If not, replace spa pack
• If Pump 2 indicator appears when Key 2 is pressed,
verify if pump works in either speed
(if dual speed pump)
• Verify if Pump 2 or
Blower indicator
appears on keypad
display when you press
Key 2 button
Step-by-Step
Replace
Pump 2 or
blower
Check
wiring and
plugs
Replace if
needed
Y Series TechBook
37
• If Pump 1 does not
work in either speed,
replace appropriate
Pump 1 fuse
• If replacing the fuse
is not effective or
if Pump 1 works in
only one speed, take
voltage reading on the
corresponding inlink
connector
*Pump 1 high and low speed
are F2 on the CE version
• Turn Pump 1 to high
speed and take voltage
reading between:
Pin 1 & Pin 3
Your reading should be:
240 V for a
240 V pump
120 V for a
120 V pump
Pump 1 high speed
fuse (F1)
Pump 1 low speed
fuse (F2)*
• Turn Pump 1 to low
speed and take voltage
reading between:
Pin 2 & Pin 3
Your reading should be:
240 V for a
240 V pump
120 V for a
120 V pump
Pin 3 Pin 3
Pin 1 Pin 2
• If voltage is as it should
be, replace Pump 1
• If not, replace spa pack
36
Y Series TechBook
Have any error
messages (FLO,
OH, HL etc.)
appeared on
keypad display?
yes
no Verify if low-level
programming is set
properly
Does the Pump 1
indicator appear
on the keypad
display when you
press the Pump
1 key?
Refer to specic
section indicated
by error message.
yes
no
Replace
keypad
no Replace
Pump 1 fuse
Is there still a
problem?
Is Pump 1
working
in either
speed?
yes
If still not
working
replace
spa pack
no
Measure
voltage on
the board
for both
speeds
Do you
get a 240
V reading
(or 120 V
for a 120
V pump)
for both
speeds?
Problem
solved
yes no
Replace
Pump 1 if
needed
Replace
spa pack
yes
If Pump 1 is not working,
follow this troubleshooting ow chart:
98
Pump 1 does not work!
• Check for an error
message on keypad
display If there is one,
refer to the specic sec-
tion indicated by the
error message
• Verify low-level
programming
conguration
• If the Pump 1 indicator does not appear, use a spare
keypad to verify if keypad is defective
If it is, replace keypad
If not, replace spa pack
• If Pump 1 indicator appears when Key 1 is pressed,
verify if pump works in either speed
• Verify if the Pump 1
indicator appears on
keypad display when
you press Key 1
Pump 1 doesn't work / ow chart & step-by-step
Flow chart
Step-by-Step
Troubleshooting
Check
wiring and
plugs
Replace if
needed
Y Series TechBook
3535
• New low-level
conguration software
needs to be downloaded
into the spa system;
without it the system
will not be operable
• Contact our toll free line
for technical support
(1-800-784-3256).
Note: this line is dedicated
to assist authorized service
technicians and dealers only.
No low-level conguration software
in system!
Step-by-Step
• Measure water
temperature with a
DIGITAL thermometer
and compare its
reading with temp on
the display If temp
reading is different,
replace heater
• Remove spa cover
and let spa cool down
• Add cold water and
lower lter cycles
• If problem persists
replace spa pack
Remove
spa cover
and let
system cool
down, until
the error
clears
Replace
spa pack,
if problem
persists
Replace
spa pack,
if problem
persists
Measure water
temperature
with a DIGITAL
thermometer
Is the
temperature
reading on the
display correct?
yes
no
Add cold
water and
lower lter
cycles
Replace
heater, if
problem
persists
Water temp. in the spa has reached 108°F
OH error message / ow chart & step-by-step
Flow chart Step-by-Step
UPL error message / Step-by-Step
34
Y Series TechBook
34
FLO & UPL error message / ow chart & step-by-step
The system did not detect any water ow while the primary pump was running.
Follow the troubleshooting ow chart below to identify the problem:
Make sure that the low-level programming has been properly set, with or without circulation pump
(depending on your system conguration)
There must be
adequate water in
spa for normal use
(a minimum of
18 GPM must
circulate through
the heater)
yes
Is pump
working
when you
try to start
it from
keypad?
no
Refer to
“Pump not
Working”
section
Is anything
limiting the
ow of water
into the
pipes?
yes
no
Remove
anything
obstructing
lter Clear
any air locks
and verify
water valves
Verify if
ino cable
is properly
connected
If problem
persists,
replace
heater
If problem
persists,
replace
spa pack
FLO
Primary pump is activated,
but the system doesn't
detect any water ow
• Make sure water valves
are open and that water
level is high enough
• Check and remove
anything obstructing
the lter
• Make sure there is
adequate ow and that
no airlocks are trapped
in the unit's plumbing
Pumps may make
strange noises
If airlocks are formed,
start the pump and
slowly loosen one
of the union nuts to
release the air trapped
in the plumbing
Tighten the nut again
after you are done
• Make sure that the
pump associated to the
heater (primary pump)
is running
• Make sure the ino
cable (located above
the heater) is properly
connected
• If problem persists
replace heater
• If the problem is
not solved replace
the spa pack
Step-by-Step
Flow chart
ino cable
Table of contents
