Commercial Electric PTR-900 User manual

900W TRANSFER PUMP
WITH PRE-FILTER
MODEL: PTR-900
INSTRUCTION MANUAL
0212
WARNING! Read all safety warnings and all instructions. Failure to follow
the warnings and instructions may result in electric shock, fire and/or serious
injury. Save all warnings and instructions for future reference.

INTRODUCTION
Congratulations on purchasing the Commercial Electric 900W Transfer Pump
with Pre-filter. We aim to provide quality products at an affordable price. Before
using, it is most important that you read and follow the instructions in this manual,
even if you feel you are quite familiar with this type of product.
This product is ideal for numerous applications: These include draining flooded
laundries, bathrooms, basements or garages, emptying rainwater tanks, pools
and spas, emptying garden ponds and transferring water for domestic irrigation.
This product is not suitable for use with drinking (potable) water.
SPECIFICATIONS
Input Voltage: 230-240V~ 50Hz
Input Power: 900W
Max Flow Rate: 3,600 litres/hr
Max Lift: 8m
Max Head: 42m
Inlet/Outlet Size: 25mm
Max. Particle Size: 5mm
Max. Water Temp: 35ºC
Min. Water Temp: 0ºC
IP Rating: IPX4
Weight: 9.65kg
1
H (m)
Q (l/h)
50
40
30
20
10
0

6
2
1. Discharge Outlet
2. Transparent Filter Cover
3. Suction Inlet
4. Pump Housing
5. Drain Screw
6. On/Off Switch
7. Handle
8. Filter
2
4
1
3
7
8
5
KNOW YOUR PRODUCT

3
TABLE OF CONTENTS
INTRODUCTION…………………………………………………………………..
SPECIFICATIONS …………………………….………………………………….
KNOW YOUR PRODUCT………………………………………………………..
ELECTRICAL SAFETY……………………………………………….………….
GENERAL SAFETY INSTRUCTIONS………………………………………….
ADDITIONAL SAFETY INSTRUCTIONS FOR PUMPS………………………
SUGGESTED APPLICATIONS………………………………………………….
PACK CONTENTS………………………………………………………………..
FITTINGS AND TOOLS REQUIRED FOR INSTALLATION………………….
SET-UP & INSTALLATION……………………………………………………….
OPERATION…………………………………………….…….………………….
HINTS WHEN USING THE PUMP……………………………………………...
MAINTENANCE ………………………………………..…………………………
SPARE PARTS…………………………………………………………………….
TROUBLESHOOTING……………………………………………………………
DESCRIPTION OF SYMBOLS…………………………………………………..
WARRANTY……………………………………………………………………….
1
1
2
4
4
5
7
7
7
8
12
14
15
16
17
18
19

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ELECTRICAL SAFETY
WARNING! This product is not suitable for use with drinking (potable) water.
WARNING! When using mains-powered equipment, basic safety precautions, including the
following, should always be followed to reduce the risk of fire, electrical shock, personal
injury and material damage.
Read the whole manual carefully and make sure you understand the operating instructions prior to use.
Save these instructions for future reference.
The electric motor has been designed for 230V and 240V only. Always check that the power supply
corresponds to the voltage on the rating plate.
Note: The supply of 230V and 240V on Commercial Electric tools are interchangeable for Australia
and New Zealand.
This tool is earthed in accordance with AS/NZS 60335-2-41
Note: The Power Outlet used for the water pump is recommended to be protected by a 30mA
residual current device or earth leakage circuit breaker.
If the power outlet is external, ensure that it is weather proof. If the supply cord is damaged, it must
be replaced by an electrician or a power tool repairer to avoid a hazard.
The water pump has a built-in thermal protection overload switch. The water pump stops if an
overload occurs. The motor restarts automatically after it has cooled down.
Using an extension lead
Always use an approved extension lead suitable for the power input of this product. Before use,
inspect the extension lead for signs of damage, wear and ageing. Replace the extension lead if
damaged or defective.
When using an extension lead on a reel, always unwind the lead completely. Use of an extension
lead not suitable for the power input of this product or which is damaged or defective may result in a
risk of fire and electric shock.
GENERAL SAFETY INSTRUCTIONS
WARNING! Read all instructions. Failure to follow all instructions listed below may result in
electric shock, fire and/or serious injury. The term “Power Tool” in all of the warnings listed below
refers to your mains operated (corded) power tool or battery operated (cordless) power tool.
SAVE THESE INSTRUCTIONS
1) WORK AREA
a) Keep work area clean and well lit. Cluttered and dark areas invite accidents.
b) Do not operate power tools in explosive atmospheres, such as in the presence of
flammable liquids, gases, or dust. Power tools create sparks which may ignite the dust or fumes.
c) Keep children and bystanders away while operating a power tool. Distractions can cause you
to lose control.
4
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5
GENERAL SAFETY INSTRUCTIONS (cont.)
2) ELECTRICAL SAFETY
a) Power tool plugs must match the outlet. Never modify the plug in any way. Do not use any
adapter plugs with earthed (grounded) power tools. Unmodified plugs and matching outlets will
reduce risk of electric shock.
b) Avoid body contact with earthed or grounded surfaces such as pipes, radiators, ranges and
refrigerators. There is an increased risk of electric shock if your body is earthed or grounded.
c) Do not expose power tools to rain or wet conditions. Water entering a power tool will increase
the risk of electric shock.
d) Do not abuse the cord. Never use the cord for carrying, pulling or unplugging the power tool.
Keep cord away from heat, oil, sharp edges or moving parts. Damaged or entangled cords increase
the risk of electric shock.
e) Replacement of the supply cord. If the supply cord is damaged, it must be replaced by an
electrician or a power tool repairer.
f) When operating a power tool outdoors, use an extension cord suitable for outdoor use.
Use of a cord suitable for outdoor use reduces the risk of electric shock.
g) Have your tool repaired by an electrician or a power tool repairer. This power tool complies
with relevant safety requirements. To avoid danger, electrical appliances must only be repaired by
qualified personnel using original spare parts; otherwise this may result in considerable danger to
the user.
3) PERSONAL SAFETY
a) Stay alert, watch what you are doing and use common sense when operating a power tool.
Do not use a power tool while you are tired or under the influence of drugs, alcohol or medication.
A moment of inattention while operating power tools may result in serious personal injury.
b) Use safety equipment. Always wear eye protection. Safety equipment such as dust mask,
nonskid safety shoes, hard hat, or hearing protection used for appropriate conditions will reduce
personal injuries.
c) Avoid accidental starting. Ensure the switch is in the off position before plugging in. Carrying
power tools with your finger on the switch or plugging in power tools that have the switch on
invites accidents.
d) Remove any adjusting key or wrench before turning the power tool on. A wrench or a key
left attached to a rotating part of the power tool may result in personal injury.
e) Do not overreach. Keep proper footing and balance at all times. This enables better control of
the power tool in unexpected situations.
f) Dress properly. Do not wear loose clothing or jewellery. Keep your hair, clothing and gloves
away from moving parts. Loose clothes, jewellery or long hair can be caught in moving parts.
g) If devices are provided for the connection of dust extraction and collection facilities, ensure
these are connected and properly used. Use of these devices can reduce dust related hazards.
4) POWER TOOL USE AND CARE
a) Do not force the power tool. Use the correct power tool for your application. The correct power
tool will do the job better and safer at the rate for which it was designed.
b) Do not use the power tool if the switch does not turn it on and off. Any power tool that
cannot be controlled with the switch is dangerous and must be repaired.
c) Disconnect the plug from the power source before making any adjustments, changing
accessories, or storing power tools. Such preventive safety measures reduce the risk of
starting the power tool accidentally.
d) Store idle power tools, unplugged & out of the reach of children and do not allow persons
unfamiliar with the power tool or these instructions to operate the power tool.
Power tools are dangerous in the hands of untrained users.

6
GENERAL SAFETY INSTRUCTIONS (cont.)
e) Maintain power tools. Check for misalignment or binding of moving parts, breakage of parts and
any other condition that may affect the power tools operation. If damaged, have the power tool
repaired before use. Many accidents are caused by poorly maintained power tools.
f) Keep cutting tools sharp and clean. Properly maintained cutting tools with sharp cutting edges
are less likely to bind and are easier to control.
g) Use the power tool, accessories and tool bits etc., in accordance with these instructions and
in the manner intended for the particular type of power tool, taking into account the working
conditions and the work to be performed. Use of the power tool for operations different from
intended could result in a hazardous situation.
5) SERVICE
a) Have your power tool serviced by a qualified repair person using only identical
replacement parts. This will ensure that the safety of the power tool is maintained.
ADDITIONAL SAFETY INSTRUCTIONS FOR PUMPS
CAUTION: Commercial Electric recommends the power outlet to be used for the water pump, be
protected by a 30mA residual current device or earth leakage circuit breaker.
WARNING! This product is intended for pumping water in a home domestic application. Do
not use it for corrosive, abrasive, explosive or dangerous liquids. Fluids other than water
will damage the water pump and/or create a fire hazard.
WARNING! This product is not suitable for use with drinking (potable) water.
This appliance is not intended for use by person (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person responsible for
their safety.
Children should be supervised to ensure that they do not play with the appliance.
• Ensure the water pump is disconnected from mains power when installing.
• Do not install or operate the water pump in an explosive environment or near flammable material.
• Do not operate the water pump without liquid.
• Do not run the water pump dry.
WARNING! The water pump together with associated pipework operate under pressure. Do
not disconnect water pump or pipework until internal pressure has been released. Failure to
do this could result in personal injury and damage to property.
• Avoid inserting hands into the inlets/outlets of the water pump while it is connected to mains power.
• Before using the water pump, always inspect it visually. Do not use the pump if it is cracked
and/or damaged. If the water pump is damaged, contact Commercial Electric customer service.
• The water pump has a built-in thermal protection overload switch. The water pump stops if an
overload occurs. The motor restarts automatically after it has cooled down.
Never work or perform maintenance on the pump without first making sure it has been disconnected
from the mains power.
Pollution of the liquid could occur due to leakage of lubricants.
IMPORTANT: Avoid inserting hands into the mouth of the pump if it is connected to the mains.
The electrical connection must always be made in a dry area. Make sure that electrical connections
are protected from inundations.
Protect the plug and the power cable from heat, oil or sharp edges.
If damaged, The power cable must be replaced by a qualified electrician.
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SUGGESTED APPLICATIONS
Transfer water from tanks, pools and spas.
Transferring water for domestic irrigation.
CAUTION: Not to be used to circulate swimming pool water.
PACK CONTENTS
1 x Transfer Pump with Pre-filter (PTR-900)
1 x Instruction manual
FITTINGS AND TOOLS REQUIRED FOR INSTALLATION
Not Included
Suitable hose/tube/piping
2 x 1’’ Male threaded hose adaptors
Teflon Tape (recommended)

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8
SET-UP & INSTALLATION
WARNING! This product is intended for pumping water in a home domestic application. Do
not use it for corrosive, abrasive, explosive or dangerous liquids. Fluids other than water
will damage the water pump and/or create a fire hazard.
WARNING! Disconnect the plug from the mains power prior to making any adjustments or
installation
Your pump requires no assembly before use other than the connection of a suitable inlet/outlet hose
and hose connections (not included). Access to a 10 Amp electrical outlet is required.
• After removing the pump from its carton, check that the pump has not been damaged.
• Unpack the contents.
Note: Use the handle (7) when lifting or moving the pump (Fig. 1).
Note: Install the pump on a solid and level surface. Do not store or use the
pump in a vertical position. To ensure the most efficient operation, careful
planning is advised when installing the pump.
CAUTION: It is recommended to have a 30mA residual current device connected when using
the pump.
Connecting Hose or Pipe to the Suction Inlet
1. Remove the plastic protection cover from the suction inlet (3) (Fig. 2).
Note: It is recommended that you use a preliminary filter and a suction set
with suction hose, suction strainer and non-return valve (not included), in
order to prevent long priming periods and unnecessary damage to the pump
as a result of stones and solid foreign materials entering.
Note: Teflon tape (not included) is recommended on threads to ensure a
water tight seal and prevent any leakage.
2. Insert a 1’’ male threaded hose adaptor (not included) into the suction
inlet (3) (Fig 3).
3. Securely attach the input hose or pipe (not included) to the threaded
insert (not included) and other end of the suction line (Fig. 4). Ensure
you have the correct diameter of hose or pipe that is compatible with
your water drawing source.
Note: The input hose or pipe you are using should be a reinforced hose and
must have a minimum diameter of 25mm (1’’). Adiameter of 32mm (11/4’’) is
recommended for suction heights exceeding 5 metres.
• Ensure the input hose or pipe is not restricted in any way and no
pressure is obstructing the input hose or pipe when the pump is in operation.
Fig. 3
Fig. 2
Fig. 1
Fig. 4

9
SET-UP & INSTALLATION (cont.)
Positioning the Hose or Pipe
• Position the input hose or pipe so that it rises from the water drawing source to the pump. Avoid
positioning the input hose or pipe higher than the pump, as this would delay the escape of air bubbles
from the input hose or pipe and impede the priming process (see section ‘starting the pump’ for
description on priming the pump) (Fig. 5-7).
DISCHARGE
OUTLET
FIRM BASE
mm051
mm051
WATER TANK
GATE VALVE
NON-RETURN
VALVE
UNION COUPLING
(depending on instillation)
SUCTION LINE
CONNECTION WITH TANK BASE LEVEL WITH WATER PUMP
SOLID STRUCTURE
Fig. 5
150mm
WATER TANK
GATE VALVE
NON-RETURN
VALVE
SUCTION LINE
FIRM BASE
CONNECTION WITH TANK BASE BELOW WATER PUMP
150mm
SOLID STRUCTURE
DISCHARGE
OUTLET
UNION COUPLING
(depending on instillation)
Fig. 6

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SET-UP & INSTALLATION (cont.)
WARNING! The input hose or pipe should be low enough in the water to ensure that if the
water level falls, the pump will not run dry. Ensure that this is checked when in operation.
Note: A leaking hose or pipe will draw in air and therefore not draw in any water.
WATER TANK
NON-RETURN
VALVE
SUCTION LINE
CONNECTION WITH TANK BASE ABOVE WATER PUMP
150mm
FIRM BASE
GATE VALVE
150mm
SOLID STRUCTURE
DISCHARGE
OUTLET
UNION COUPLING
(depending on instillation)
Fig. 7
10

11
SET-UP & INSTALLATION (cont.)
Connecting Hose or Pipe to the Discharge Outlet
4. Remove the plastic protection cover from the discharge outlet (1) (Fig. 8).
Note: Teflon tape (not included) is recommended on threads to ensure a
water tight seal and prevent any leakage.
5. Insert a 1’’ male threaded hose adaptor (not included) into the discharge
outlet (1) (Fig. 9).
6. Securely attach the output hose or pipe to the threaded insert (not
included) and other end of the discharge line (Fig. 10). Ensure you have
the correct diameter of the output hose or pipe that is compatible with
the water discharge application.
Note: The output hose or pipe you are using must have a minimum
diameter of 19mm (3/4’’). A smaller diameter output hose or pipe will result in
a lower flow rate.
Note: Ensure the output hose or pipe is not restricted in any way and no pressure is obstructing the
hose or pipe when the pump is in operation.
Fig. 8
Fig. 9
Fig. 10

OPERATION
Priming
Priming the pump prepares the motor for safe operation.
1. Ensure the pump's on/off switch (6) is in the off (o) position and turned off at the mains power.
2. Fully open any shut off mechanisms (e.g: spray nozzle, valves etc.) in the output hose or pipe so
that the air can escape without obstruction.
3. Unscrew the transparent filter cover (2) by turning anti-clockwise and
remove the filter (8). If unable to remove transparent filter cover (2) by
hand the use of a screwdriver for improved leverage may be used (Fig.
11). By placing your feet either side of the pump will stop any pump
movement, ensure the area is clear of any obstructions and position
yourself on a stable flat surface.
4. Using a hose into the filter cavity, completely fill the pump housing (4)
with water (Fig. 12).
5. Replace the filter (8) into the filter cavity.
6. Tighten the transparent filter cover (2) securely by turning clockwise.
Note: Do not operate the pump without the filter (8) installed. Damage caused to
internal components will not be covered under warranty.
7. Open the discharge line and the suction line.
8. Insert the plug into the mains power socket (Fig. 13). Avoid using
extension cords as this can lead to a voltage drop which may cause
power loss and overheating. Once installed in a suitable location, the
mains power can be switched on.
12
Fig. 13
Fig. 11
Fig. 12

13
OPERATION (cont.)
Turning the Pump On and Off
9. Depress the on/off switch (6) to the On (I) position (Fig. 15). The pump
will begin operation, the pump may take several minutes to fully prime
air from the suction line and inside the pump.
Note: The pump can be used to perform suction (Max. Lift) up to 8 metres. This is the maximum
suction height that the pump can operate at.
10. To turn the pump off, depress the on/off switch (6) to the Off ("O")
position (Fig. 16).
Storing Pump
11. Before storing the pump. It is recommended to drain the pump. Turn the
drain screw (5) anti-clockwise and remove from the pump (Fig. 17). This
will drain any excess water. Replace the drain screw (5) by
turning clockwise.
Note: Ensure the gate valve on your water tank is not left open as this will
allow water to drain from the water tank.
Fig. 15
Fig. 16
Fig. 17

HINTS WHEN USING THE PUMP
• The suction line should have a minimum diameter of 25mm (1''). For suction heights above 5m,
the suction line should have a minimum diameter of 32mm (1 1/4'')
• The discharge line should have a minimum diameter of 19mm (3/4''), for optimal performance, a
discharge line with a diameter of 32mm (1 1/4'') is recommended.
• The maximum pumping rate only occurs when using the largest line diameter possible, if smaller
hoses or tubes are used, the rate will reduce relative to the size of the tube or hose. Try to use
discharge pipes which have a larger diameter than the discharge outlet.
• Position the pump as close as possible to your water source.
• Locate the pump at least 150mm from a solid structure (i.e: wall or fence).
• Running the pump with no water flowing through the pipes will reduce the life of the pump and is
not recommended. The pump must be turned off at the on/off switch (6) when the gate valve at
the water source is closed or no water is available. The pump must be immediately turned off as
soon as water stops flowing through it.
The pump is automatically switched off in the event of overheating due to the built in thermal
overload protector. After cooling down, the motor automatically switches on again.
• When disconnecting the pump from the mains power supply, do not pull buy the power cable.
Using three fingers around the three pin power plug, gently pull and disconnect from the mains power.
• The pump can be screwed into a solid base (i.e: wood and concrete) or mounted if more
rigid/permanent fixing is required.
14

15
MAINTENANCE
Make sure the pump is disconnected from electric power supply before performing maintenance
procedures.
Cleaning the filter
The filter (8) should be cleaned periodically or when foreign matter is visible through the transparent
filter cover (2).
1. Close suction and discharge valves (not included).
2. Unscrew the transparent filter cover (2) by turning anti-clockwise and
remove. If unable to remove transparent filter cover (2) by hand the use
of a screwdriver for improved leverage may be used (Fig. 18).
By placing your feet either side of the pump will stop any pump
movement, ensure the area is clear of any obstructions and position
yourself on a stable flat surface.
3. Remove the filter (8) from the filter cavity (Fig. 19) and clean the filter (8)
thoroughly with water.
4. Inspect the pre-filter seal (O-ring) before replacing the transparent filter
cover (2). Ensure that it is not worn or damaged, if damaged, replace the
pre-filter seal.
5. Place the filter (8) back into the filter cavity.
6. Close the transparent filter cover (2) by turning clockwise.
Note: Replacement pre-filter seals are available through Bunnings Warehouse Special Orders desk.
These seals are consumable, wearing components and will wear with time. These seals are not covered
under warranty.
Cleaning the Pump Housing
Use a moist cloth to wipe down the pump housing (4). Allow to dry thoroughly before storing in a dry
location that is protected from bad weather conditions.
If the pump is not going to be used for a long period of time, it is advisable to rinse with water and empty
the pump of water (see operation section, point 13). Ensure the pump is completely dry before storing.
Fig. 19
Fig. 18

Problem Possible Cause Solution
The pump does not
start, or pump water
Pump is not connected to the
power supply
Check that the pump is connected to
the mains power supply
Pump is blocked Disconnect the pump from the mains
power. Inspect the discharge outlet
and filter
Suction line is leaking Check the suction line for leaks and
replace hose or pipe if it is damaged
or worn
The pump is sucking air Ensure all connections and fittings are
secured tightly
The pump does not
supply water when
the motor is running
The pump has not been primed Fill the pump with water, ensure the
suction line and pump are filled with
water
Pump is blocked Disconnect the mains power and
check the discharge outlet and filter
for any foreign matter
Pump is not producing enough
pressure
Check all parts of the pump and clean
Water source does not have
enough water
Wait until the water source increases
so the pump can operate
The suction height is too high Ensure the suction height is no
higher than 8m
The hose diameter is too small Ensure the hose diameter is at least
25mm (suction line) and 19mm
(discharge line)
TROUBLESHOOTING
Pump is not connected to the
water supply
Ensure the pump is connected to the
water supply
16
SPARE PARTS
Limited spare parts are available subject to availability. Please contact your local Bunnings Special
Orders Desk to order the required spare parts.
Most common spare parts listed below
Spare Part Part No.
Waterproof switch SPPTR900-52
Fan SPPTR900-08
Filter SPPTR900-34
Transparent filter cover SPPTR900-43
O-ring (filter cover) SPPTR900-42

17
Problem Possible Cause Solution
The pump operates
intermittently
There is a water leak in the
household plumbing
Inspect and fix any leaks
The voltage is out of range Supply the pump in accordance with
the rating label requirements
(230-240V)
Air flow is not allowing the motor
to cool
Ensure the pump is in a well
ventilated area
The motor is faulty or damaged Contact Commercial Electric
customer service
Poor Performance
– low pressure flow
Faulty suction line Check all the suction lines for leaks
or any damage. Replace if they are
faulty and check that you are using a
reinforced hose to prevent the hose
from collapsing
Tube or piping does
not stay on the male
thread when water is
travelling through
The hose or tubing may be worn
or vary slightly with the
dimensions
Add a a hose clamp to prevent leaks
and secure the hose or pipe
TROUBLESHOOTING (cont.)

18
DESCRIPTION OF SYMBOLS
CARING FOR THE ENVIRONMENT
Power tools that are no longer usable should not be disposed of with household
waste but in an environmentally friendly way. Please recycle where facilities exist.
Check with your local council authority for recycling advice.
Recycling packaging reduces the need for landfill and raw materials. Reuse of
recycled material decreases pollution in the environment. Please recycle
packaging where facilities exist. Check with your local council authority for
recycling advice.

2 YEAR REPLACEMENT WARRANTY
Your product is guaranteed for a period of 24 months from the original date of purchase
and is intended for DIY (Do It Yourself) use only. If a product is defective it will be replaced in
accordance with the terms of this warranty. Warranty excludes consumable parts, for example:
o-rings, bearing, seals, gaskets, filter and filter cover.
WARNING
The following actions will result in the warranty being void.
Professional, Industrial or high frequency use.
If the tool has been operated on a supply voltage other than that specified on the tool.
If the tool shows signs of damage or defects caused by or resulting from abuse, accidents
or alterations.
Failure to perform maintenance as set out within the instruction manual.
If the tool is disassembled or tampered with in any way.
Commercial Electric
Australia/New Zealand (Head Office)
1-23 Letcon Drive, Bangholme, Victoria, Australia 3175
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•
•
•
OW1
WARRANTY
YOUR WARRANTY FORM SHOULD BE RETAINED BY YOU AT ALL TIMES. IN ORDER
TO MAKE A CLAIM UNDER THIS WARRANTY YOU MUST RETURN THE PRODUCT TO
YOUR NEAREST BUNNINGS WAREHOUSE WITH YOUR BUNNINGS REGISTER RECEIPT.
PRIOR TO RETURNING YOUR PRODUCT FOR WARRANTY PLEASE TELEPHONE OUR
CUSTOMER SERVICE HELPLINE:
TO ENSURE A SPEEDY RESPONSE PLEASE HAVE THE MODEL NUMBER AND DATE OF
PURCHASE AVAILABLE. A CUSTOMER SERVICE REPRESENTATIVE WILL TAKE YOUR CALL
AND ANSWER ANY QUESTIONS YOU MAY HAVE RELATING TO THE WARRANTY POLICY
OR PROCEDURE.
The benefits provided under this warranty are in addition to other rights and remedies which
are available to you at law.
Our goods come with guarantees that cannot be excluded at law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Generally you will be responsible for all costs associated with a claim under this warranty,
however, where you have suffered any additional direct loss as a result of a defective product
you may be able to claim such expenses by contacting our customer service helpline above.
` Australia 1800 069 486
New Zealand 0508 069 486