Computer Technology Link CTL User manual
CTL WARRANTY
This Computer Technology Link manufacturer warranty (hereafter referred to as the
“Warranty”) is granted by CTL(hereafter referred to as “CTL”) to the purchaser (hereafter
referred to as “You” ) of the CTL computer system (hereafter referred to as the
“Product”). This Warranty is being delivered with the Product, subject to the following
terms and conditions. Either CTL or CTL designated service agents and repair centers
will provide the services covered under this Warranty.
Warranty period of the Product:
This warranty applies for the serial number defined on the label sticker at the back of
the Product (“Warranty Period”) and listed on the CTL or Authorized CTL reseller sales
Invoice. This warranty commences on the date the Product was first purchased by an
end-customer (“Date of Purchase”). If the Date of Purchase is not applicable, the start of
the Warranty Period will be on the date the Product was sold to the reseller. If
purchased through a reseller, a proof of purchase may be required. first activated by an
end- customer recorded by CTL (“Date of Activation”). If none of these can be located,
the manufacture date as recorded by CTL will be deemed to be the start of the Warranty
Period.
Warranty period of battery:
CTL’s battery warranty is 12 months from the Date of Purchase. Please visit CTL’s
battery care and storage instructions, Click Here
Improper use or storage may void the battery warranty.
Statutory Rights
This warranty is given independently of any statutory rights that may apply in the
country of purchase and does not affect or limit such statutory rights in any manner
whatsoever.
1. General
CTL warrants the Product to be free from defects in workmanship and materials for the
Warranty Period. The Warranty does not cover bundled accessories, which were
delivered together with the Product such as: cables, bag, mouse etc. If the Product fails
during normal and proper use within the Warranty Period, CTL, at its discretion, will
repair or replace the defective parts of the Product, or the Product itself, with new or
reconditioned parts or products that are functionally equivalent or superior to those
originally supplied.
This Warranty applies only if the Product was newly manufactured on the Date of
Purchase and not sold as used, refurbished or manufacturing seconds. Please keep the
original purchase invoice for future service requests. This Warranty does not include
failure caused by improper installation, operation, cleaning or maintenance, accident,
damage, misuse, abuse, non-CTL modifications to the product, any third party software
programs, normal wear and tear or any other event, act, default or omission outside of
CTL’s control. For further details or exclusions, please see section 6.
All components replaced by CTL or an authorized CTL Service Center repaired or
replaced will be under warranty for three months or for the remainder of the warranty
period, whichever is applicable. The Repair Center may recover the originally configured
operating system bundled with the Product. CTL will not restore or transfer any data or
software from the Product’s original storage media. If the Product is repaired, all user
generated data may be permanently deleted.
If the Product is under Warranty, You hereby agree to transfer the ownership of replaced
defective parts and such parts shall automatically become the property of CTL.
2. Software Support
Any software delivered with the Product is provided “as-is”. CTL does not guarantee
uninterrupted or error-free operation of any software provided with the Product.
This warranty covers the hardware of the Product. CTL will provide technical support for
the Product’s preinstalled software only when it concerns the proper functioning of the
hardware. For other problems with the software, we advise You to review the user
manuals, the CTL support web site and/ or other online resources. Third party software
may require support from the respective vendors.
3. TFT LCD Defect Policy
Despite the highest possible standards, the intricate manufacturing of thin film
transistor (TFT) liquid crystal display (LCD) screens may still produce slight visual
imperfections. These visual imperfections do not impair the performance of Your
Product.
However, CTL will provide the warranty service for Your CTL Product's TFT LCD screen
only if there are at least:
●3 bright pixels or 5 dark pixels or 8 bright and/or dark pixels in total; or
●2 adjacent bright pixels or 2 adjacent dark pixels; or
●3 bright and/or dark pixels within an area 15 mm in diameter.
NOTE: A bright pixel is a white or sub-pixel that is always on under BLACK pattern. A
dark pixel is a dark or sub-pixel that is always off under patterns excluding black.
The inspection conditions are:
●Not less than 30cm distance, in a straight line, between TFT screen and inspector
●Room temperature between 20~40oC
●Lighting is between 300 and 500 lux
4. Customer responsibility when using the Product
●Please read the user manual first and use the Product only according to the user
manual.
●Do not leave the Product connected to the power supply once it is fully charged
and not turned on. Some electrical items are not designed to be left connected to
the power supply for extended periods of time.
●Periodically backup your data stored on the Product.
●Keep the original packaging in case the Product needs to be returned
for repair, original packaging provides a better protection for the Product
during transportation.
●Please check the manual and the CTL support website for
troubleshooting solutions, before contacting the customer service.
●Please deprovision the Product before returning the Product.
When contacting CTL Customer Service
●Before contacting CTL technical support, ensure that You have the Product in
front of You and that it is turned on, if feasible. Please also be ready to provide
the Product’s serial number, the model name and proof of purchase.
●Technical support hotline phone number can be found at http://support.ctl.net
●You will be requested by CTL to perform some of the Product’s troubleshooting
tasks or actions, which may include the following:
●Restoring the Product’s operating system, factory-installed drivers, and
applications to the factory default settings
●Installing updates, patches or service packs.
●Running diagnostic tools and programs on the Product.
●Allowing the CTL technical support agent to access the Product with
remote diagnostic tools (when available).
●Performing other reasonable activities requested by CTL, which will
assist in identifying or resolving the problems.
●If the problem is not solved remotely, you will have to return the Product
to an CTL Repair Center (this process is called “RMA”). CTL will issue an RMA
number for Your Product. Please record Your RMA Number for tracking
purposes.
●Describe the problem clearly and completely on the RMA request form or ticket.
●Enclose a copy of this completed warranty card and a copy of Your sales
invoice/receipt detailing the purchase of Your Product. (Please note: CTL
reserves the right to request the original documents.) If You do not provide the
requested documents for warranty validation then the manufacture date of the
Product as recorded by CTL will be deemed to be the start of the Warranty.
●Ensure that You have fully backed up all the data stored on Your Product and
removed any personal, confidential, or proprietary information before any service
process is started. CTL may delete any data, software, or programs installed on
the Product without restoring them. CTL shall not be held liable for the
permanent loss, damage, or misuse of your data.
●If the Product is a Chromebook or Chromebox, please deprovision the Product.
Enclosed is a link on how to deprovision the device Click Here
●Pack the Product in safe and stable packaging. The original packaging may be
useful for this purpose. In any case, the packaging should meet the following
requirements:
●Use a rigid box with flaps intact
●Remove any labels, hazardous materials indicators, and other previous
shipment markings on the box that are no longer applicable
●Wrap all items separately
●Use adequate cushioning material
●Use strong tape designed for shipping
●Do not use string or paper over-wrap
●Use a single address label that has clear, complete delivery and return
nformation
●Place a duplicate address label inside the package
●Please do not send in anything but the Product itself unless specifically
requested by CTL. Please remove any accessories as well as any removable
storage devices such as memory cards, discs, flash drives, from the Product.
CTL shall have no liability for the loss, damage or destruction of accessories or
removable storage devices, unless they are caused by willful or gross negligent
acts by CTL.
●Remove or provide any password that You assigned to the Product. If access to
the Product is blocked by passwords, then CTL may not detect and repair all
failures of the Product.
●If the Product is designed with the TPM (Trusted Platform Module) function,
provide the embedded security chip pre-boot password.
●If a chromebook, please be sure to DEPROVISION THE DEVICE.
Enclosed is a link on how to deprovision the device Click Here
5. RMA methods
If RMA is necessary, you have to deliver your product to the nearest CTL Repair Center.
CTL may, in its sole discretion, simplify the service procedure by instructing you to
contact the reseller or distributor for service.
6. Exclusions from this limited Warranty Service
CTL does not warrant uninterrupted or error-free operation of this Product. The warranty
only covers technical hardware issues during the Warranty Period and in normal use
conditions. It applies to firmware issues but not to any other software issues or
customer induced damages or circumstances such as but not limited to:
(a) The Product has been tampered with, repaired and/or modified by non-
authorized personnel;
(b) The serial number of the Product, components or accessories has been
altered, cancelled or removed;
(c) Obsolescence;
(d) Damage (accidental or otherwise) to the Product that does not impact
the Product’s operation and functions, such as without limitation to rust,
change in color, texture or finish, wear and tear, and gradual deterioration;
(e) Damage to the Product caused by war, terrorism, fire, accident, natural
disaster, intentional or accidental misuse, abuse, neglect or impropeR
maintenance, and use under abnormal conditions;
(f) Damage to the Product caused by improper installation, improper connection
or malfunction of a peripheral device such as printer, optical drive, network card,
or USB device, etc.;
(g) Damage to the Product caused by an external electrical fault or anY accident;
(h) Damage to the Product resulting from use outside of the operation,storage
parameters, or environment detailed in the User’s Manual;
(i) Damage to the Product caused by third party software or virus(es); or there is
software loss or data loss that may occur during repair or replacement;
(j) Unusability due to forgotten or lost security passwords;
(k) Unusability of or damage to the Product caused by contamination with
hazardous substances, diseases, vermin, or radiation;
(l) Fraud, theft, unexplained disappearance, or damages/detrimental
circumstances caused by a willful act of the customer;
(m) Unusability or damage to the Product caused by installing and using the
Unlock Device App, which is a utility that will unlock your Product's boot loader
but will render the Warranty null and void.
(n) If the Product is not deprovisioned upon return to CTL, CTL may not be able
To repair the product and the product could be returned without being repaired.
Enclosed is a link on how to deprovision the device Click Here
7. Limitation of Liability
Except as provided in this warranty and to the maximum extent permitted by law, CTL is
not responsible for direct, special, incidental or consequential damages resulting from
any breach of warranty or condition, or under any other legal theory, including but not
limited to loss of use; loss of revenue; loss of actual or anticipated profits (including
loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss
of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to
or corruption of data; or any indirect or consequential loss or damage whatsoever
caused including the replacement of equipment and property, any costs of recovering or
reproducing any data stored on or used with the Product. The foregoing limitation shall
not apply to death or personal injury claims, or any statutory liability for intentional and
gross negligent acts and/or omissions by CTL. Some jurisdictions do not allow the
exclusion or limitation of incidental or consequential damages; to the extent such
jurisdiction governing this Warranty the above limitations do not apply to You.
8. Privacy
It is necessary for CTL to collect, transfer, and process personal data in order to
facilitate the requested service; and for this purpose Your data may be transferred to
and processed in any country where CTL or its affiliated companies maintains offices,
which include countries outside of the European Union, the mandatory laws of which do
not guarantee a data protection level equivalent to the laws of EU member states.
However, CTL will use and protect Your personal data at any time and in any country
subject to the CTL Privacy Policy. Please access and read the CTL Privacy Policy at:
http://www.ctl.net/privacy
9. Out-of-Warranty cases
Returning the Product to the CTL Repair Center during the Warranty Period does not
automatically mean that it will be repaired free of charge. Upon receiving Your Product,
CTL reserves the right to check the validity of Your Warranty and Your request for
Warranty service. If the Warranty Period has lapsed or if any of the exclusions in clause
6 apply, Your request will be deemed out of warranty (“OOW”).
If Your service request is OOW, a Service Charge List with an offer for repair will be
provided to You, which You may accept or reject. If You accept the repair we will provide
You with an invoice for the repair labor, spare parts and other costs stated in the Service
Charge List. You must pay the invoice within 4 weeks of the invoice date of issue. The
repair will only be completed after the invoice is settled.
10. Abandoned Property
After Your Product has been repaired/replaced, or if You do not agree to the repair offer,
CTL will return your repaired product /product replacement via the agreed RMA method.
If You do not pick up Your Product, or if delivery is not possible at the address provided
by You, CTL will send You a notice at the address You provided when requesting the
service. If You still fail to pick up the Product within a period of 90 days from sending
the notice, CTL reserves the right to claim damages from you, including the cost of
storage; to dispose the product in accordance with the applicable laws and regulations;
and any statutory right of lien for unpaid charges.
11. International Warranty and Support
This Warranty applies in the country of purchase.
Additionally this Warranty entitles You during the Warranty Period to international CTL
warranty service in Europe, North America (USA, Canada and Mexico), Asia, Republic of
South Africa, Egypt and Australia/Oceania, subject to the following additional
restrictions:
●Service procedures may vary by country.
●Some service and/or spare parts may not be available in all countries.
●The International Warranty Support is available in the country where the
product is sold and supported by CTL
●Localized spare parts (such as keyboard) may be replaced with
the version available in the country where the repair is requested.
●Some countries may have fees and restrictions that apply at the time of service,
please visit the CTL Support site at http://support.ctl.net
Certain countries may require additional documentation, such as proof of purchase or
proof of proper importation, prior to performing International Warranty and Support,
please visit the CTL Support site at http://support.ctl.net for more details.
To enjoy comprehensive international warranty service, visit CTL Service Center website
at http://support.ctl.net
CTL reserves the right to interpret the provisions in this CTL Warranty Information. The
information in this warranty may change without prior notice. Please visit the CTL
Support site at http://support.ctl.net for more information.
This warranty is provided by CTL:
9700 SW Harvest Court, Building # 100
Beaverton, Oregon 97005 USA
Phone: 800-642-3087
www.support.ctl.net
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