Concierge ACMG10 User manual

User Guide:
Room Booking Display Panels:
- ACMG10
- ACMG22
- ACMG15
Room Booking Media Players:
- ACMGMP
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 Updated October 2020 - DOC/1be7r9T6Xcw0SbgMacvjMVGsMd0TCGvsPhFCM3dvHdoA
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TABLE OF CONTENTS
TABLE OF CONTENTS 2
ABOUT THIS GUIDE 4
1. POWERING ON 5
1.1. HOW TO POWER ON FOR THE FIRST TIME 5
2. THE INSTALLATION SCREEN 5
2.1. AUTOMATIC VERSUS MANUAL NETWORK INSTALLATION 5
2.2. MANUAL NETWORK INSTALLATION 6
2.3. UPDATE NETWORK SETTINGS 7
3. THE ADMIN WEBSITE 7
3.1 ACCESSING THE ADMIN WEBSITE 7
3.2. NAVIGATING THE ADMIN WEBSITE 8
3.3. NAVIGATING THE CONFIGURATION MENU 8
3.4. CHANGING THE LOGO OR SKIN 13
3.5. ADDING RESOURCES IN THE CONFIGURATION MENU 15
3.5.1. Microsoft Exchange-based Accounts 15
3.5.2. Google-based Accounts 16
3.5.2.1. Accessing Your Google Calendar ID 17
3.5.2.2. Authenticating Google Apps 18
3.5.3 Working with Booking Resource Defaults 19
3.5.4. Navigating Booking Resources (And Defaults) Within the Configuration Menu 21
3.6. NAVIGATING THE STATUS MENU 24
3.7. NAVIGATING THE RESOURCES MENU (SCIENTIA CONNECTORS ONLY) 25
3.8. ENABLING THE QR CODE FEATURE FOR CONTACTLESS CONTROL 27
4. THE PANEL (END-USER EXPERIENCE) 28
4.1. ROOM STATUS 28
4.2. ROOM FEATURES 29
4.3. THE TIMELINE 29
4.4. INTERACTIVE FEATURES 30
 4.4.1. Using the QR Code Feature for Contactless Control 32
4.5. BOOKING INTO THE FUTURE 33
4.6. REPORT FAULT 35
4.6.1. Reporting a fault 35
4.6.2. Clearing a fault 35
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4.7. REBOOTING THE PANEL 35
4.8. PERFORMING A FACTORY RESET 36
5. SPECIAL CONNECTORS 36
5.1. SCIENTIA PUBLISHING (since rev. 1120) 36
5.2. ADVANCED PROCEDURES 37
5.2.1. Config Export 37
5.2.2. Config Import 37
5.2.3. Semi-unattended update (software) since rev. 420 37
5.2.4. Fully unattended OTA (“over-the-air”) update (firmware and software) (since rev.
922) 38
5.2.5. CURL application 38
5.2.6. Display the Panel In A Browser (Remote Browsing) 39
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ABOUT THIS GUIDE
Thank you for purchasing a Room Booking Display Panel or Player from Concierge Displays.
The primary purpose of this guide is to provide some quick-start steps to get you up and running
in the shortest time possible, however it does include some advanced configuration and ongoing
general usage information.
Remember that you can access up-to-date help at any time by clicking in a form field
(blue-outlined box shown below). This will reveal additional notes and metadata under the field.
Many of the settings listed here cover the built-in “skin” provided. Alternative “skins” will expose
a different set of options due to the dynamic settings hierarchy.
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1. POWERING ON
1.1. HOW TO POWER ON FOR THE FIRST TIME
The panel can be powered via Power-Over-Ethernet (PoE) or using a DC power-supply
(supplied with international power-socket adaptors).
The player can be powered using a DC power-supply (supplied with international power-socket
adaptors).
For the player, ensure you have connected a display via the HDMI output. Please also connect
a USB mouse if a touch-screen is not being used.
Once power is provided, a progress indicator will be shown on the screen indicating that the
panel is booting up.
2. THE INSTALLATION SCREEN
2.1. AUTOMATIC VERSUS MANUAL NETWORK INSTALLATION
During boot-up, you will briefly see a Splash Screen with some details like the Concierge IP
address. You will then see the Installation screen (below).
If your network provides automatic configuration you should see this success message:
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If your network does not provide automatic configuration (e.g. no DHCP) you will see a cross
icon with an error message. Use the touch-screen to press the Configure network  button.
2.2. MANUAL NETWORK INSTALLATION
After you have pressed Configure network  , a special menu will appear to allow wired-Ethernet
options or Wi-Fi to be configured. Once network settings have been entered, use the back
button at the bottom of the screen to have the network connection tested again, or press Re-test
configuration  .
When the network connection has been successfully tested, the screen will look like this:
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The rest of the configuration is done remotely.
You are now ready to configure Concierge using the Admin website, which is accessed using a
browser and the URL displayed. You may use your desktop, phone or any other device/tablet. If
you wish to return to the Installation Screen at any time during your use of the Concierge Admin
website simply press the Reset Config  button under the Configuration tab.
The Admin website is described in more detail in the next section.
2.3. UPDATE NETWORK SETTINGS
To update the network settings at any time, press the top RIGHT corner of the screen and hold
for 10 seconds. Select Basic Setting  and enter the panel’s password, the default password is
admin.
3. THE ADMIN WEBSITE
3.1. ACCESSING THE ADMIN WEBSITE
Configuration of all other aspects of the Concierge software is done through its Admin website.
Simply open any web browser and enter the following address:
http://ipaddress_of_panel:8086
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The last part of the address (the last 4 digits after the colon) is the relevant port number.
NOTE: Concierge will reveal its IP address temporarily on boot-up when the Splash Screen
appears. The default username/password is admin/admin  . It’s recommended you choose your
own.
3.2. NAVIGATING THE ADMIN WEBSITE
Configuring Concierge should be straightforward - most steps are self-explanatory or explained
within the user interface. Not all fields need to be filled in on first use but, at a bare minimum, it
is important that the correct Time zone  is chosen.
A brief overview of the three main menus follows.
The Configuration menu provides general config options related to resource booking, time
zone setting, logo and colour selection, display orientation setting, etc.
The Status menu includes a screenshot of the current contents of the display panel and some
up-to-date activity information eg. number of admin site requests, number of front-end requests.
The Resources menu includes a list of resource addresses with extra information like
specifications and descriptions.
You’re ready to add a resource (or resources) that connect to some of the most common
booking systems.
3.3. NAVIGATING THE CONFIGURATION MENU
A quick reference guide describing the fields in the Configuration menu follows. The entries
appear in the order in which they are listed.
Please note that you will have to check the Advanced check box next to the Save button at the
bottom of the Configuration menu to see all these options.
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The alternating colours at the side of menu sections are designed to make them easier to
distinguish from each other.
Field
Description
Entry type
Admin password
A password used to secure
the Admin website.
Text
Label
A general-purpose label
used to distinguish one
panel/player from others.
Text
Time server
Location of a time server
that supports NTP (Network
Time Protocol), e.g.
pool.ntp.org or
ntp-c.colorado.edu
Text
Time zone requires reboot
Time zone in the format
‘Country/City e.g.
'Australia/Melbourne'.
Should be specified for
time-zone sensitive
calculations and automatic
daylight-savings adjustment.
NOTE: The panel/player will
need to be rebooted after
saving for these changes to
be applied.
Drop-down menu selection
Base skin
A base skin for the panel.
Your selection will typically
depend on the number of
resources that need to be
displayed. Select between
Room booking (low density,
for when just a few are
Drop-down menu selection
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shown) and Summary  (high
density, suitable for
lists/views that span across
pages).
Custom skin package or
logo URL
A URL pointing to a ZIP
package containing a
complete skin or just a
stand-alone PNG file to be
used as the logo. The ZIP
package / PNG file can be
updated at any time and will
be pulled down and
extracted automatically.
Once downloaded, it will
remain cached even during
off-line periods. See
https://conciergedisplays.co/
display-skins/ for skin
templates.
Text
Display orientation
An orientation setting
selected from four options:
Portrait  ,Landscape  ,
Reverse portrait and
Reverse landscape  .
Drop-down menu selection
Concierge Companion
website
advanced
The Concierge Companion
website  sub-area is where
you set Companion-specific
configuration. The Check-in
address field holds the http
server POST endpoint
address. The Group  field
allows you to enter a
group/network name for
general identification
purposes.
Text
Proxy advanced
The Proxy sub-area holds
HTTP/HTTPS proxy-specific
configuration, including a
Password.
Text
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