CONCORD FaxLync User manual

Concord Technologies
101 Stewart Street, Suite 1000
Seattle, WA, 98101, USA
Call Us: [phone]
Fax: [phone]
concordfax.com
FA XLYNC
USER GUIDE

FaxLync User Guide | concordfax.com | [e-mail] | [phone]
Contents
Publication Notice ................................................................ 3
Version ................................................................................ 3
About Concord FaxLync ....................................................... 4
Features..................................................................... 5
Benefits ..................................................................... 5
Device Installation ................................................................ 6
Sending a Fax ...................................................................... 8
Receiving a Fax .................................................................. 10
FaxLync Configuration within the Concord Customer Portal 11
Checking the FaxLync firmware .......................................... 14
Manually Resetting the FaxLync Device.............................. 15
Contacting Concord Technologies Premium Support.......... 16
About Concord................................................................... 17

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PUBLICATION NOTICE
The contents of this publication and the specifications of this application
are subject to change without notice.
Concord reserves the right to make changes without notice to this
publication, Concord software, and services, and shall not be responsible
for any damages, consequential or otherwise, caused by reliance on the
materials presented herein, including typographical errors.
This is the third edition of this publication.
VERSION
2.1.0 (2014)
This guide describes the FaxLync User Guide (February 14, 2014)

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ABOUT CONCORD FAXLYNC
The FaxLync device is a dual-port Analog Telephony Adapter (ATA) which has been
modified to operate in a store-and-forward mode.
Each FaxLync device supports up to two (2) fax machines. The functions of
each FaxLync device are managed directly within the Concord Customer
Portal.
FaxLync connects your traditional fax machine, or Multi-Function Peripheral
(MFP) to Concord’s cloud-based Fax Online solution, eliminating the need for
faxing via analog phone lines. By using FaxLync, users accustomed to using
traditional fax machines and MFPs will continue to send and receive faxes in
the same general manner. Rather than faxes transmitting over analog phone
lines, FaxLync transmits faxes securely over HTTPS.
The device is congured, by default, to use DHCP (Dynamic Host Conguration
Protocol) to obtain an IP-address and use HTTPS (port 443). To any rewall it
appears as a web browser using SSL (Secure Socket Layer) encryption: the
same type of behavior an online banking session would entail.

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Features
• The FaxLync device connects to the Internet (via the local network) and
up to two (2) fax machines
• Users can opt to connect an additional device, such as an MFP or PC,
to the FaxLync device
• The FaxLync device is a dual-port ATA, which has been modied to
operate in a store-and-forward mode, providing much higher reliability
and call completion quality than a traditional ATA device
• Store-and-forward mode eliminates reliability problems cause by jitter
and packet loss common with T.38 and G.711 calls and traditional ATAs
Benefits
• Replaces the need for conventional phone lines
• Increases capacity (never busy)
• Maintains an electronic record of each document sent and received
• Simple Plug-and-Play setup
• Use HTTPS for fully secure communication (no rewall or network
conguration required)
• FaxLync numbers are capable of receiving multiple faxes
simultaneously

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DEVICE INSTALLATION
FaxLync devices are manufactured and shipped via a Concord-approved, 3rd-party
supplier. Please note that devices obtained from other sources are incompatible for use
with Concord Fax Online, and are not supported.
For information re: ordering a FaxLync device, please contact sales@
concordfax.com.
Upon receipt of your FaxLync device, make sure that you have all of the
following components:
• FaxLync Device and 12V power adapter
• Ethernet cable and working internet connection
• Fax machine, of MFP (multi-function printer)
• Standard, RJ-11 phone cable/connector (the line that you would use to
connect your fax machine to a POTS line).
Your FaxLync device is shipped, pre-assigned with a fax number/account
associated with your Fax Online account.
1. Connect the phone line from your fax machine or MFP to the port
marked, “Phone 1”, on the back of your FaxLync device. There are
two (2) phone ports on the back of your FaxLync device. Your fax
service provider specically assigns each fax number to one of these
corresponding ports (see photo, below).

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2. Connect an Ethernet/network cable to the port marked, “WAN”, on the
back of your FaxLync device. Do not use the port marked, “LAN/PC” to
connect your FaxLync device to the internet.
3. Connect the power adapter to the FaxLync device (“12 VDC”), and then
to a standard electrical wall outlet (120V).
4. A series of status LED lights are located on the front of the FaxLync
device. After the device is plugged in to a power source, a green,
Power LED will light as soon as it is powered up.
5. When the initialization process completes (~60 seconds), the Status
LED will change from red to green. When the Power, Status, and WAN
lights all turn to solid green, the physical installation of the FaxLync
device is complete. Congratulations! You are now ready to send and
receive faxes from your FaxLync-enabled fax machine, or MFP.

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SENDING A FAX
When sending a fax from your FaxLync-enabled fax machine, or MFP, your call
does not transmit over telephone lines. The fax call is passed on to the FaxLync
device connected to your fax device. FaxLync then connects to Concord Fax
Web Services Platform via HTTPS (using port 443). The fax job is then queued for delivery on
the Concord fax delivery platform. In the event the initial delivery attempt fails, Concord will
reattempt delivery up to 4 times, every 5 minutes, until the fax is delivered successfully or the
maximum retry limit has been reached.
Upon conrmation of delivery, or failure, a notication will be sent to the
FaxLync device reecting the nal delivery status. This notication will print
from the fax machine, or MFP, on which the original fax job was sent.
The reports printed from your fax machine/MFP only reect the initial call
made to the local FaxLync device ATA, not the nal delivery status. Therefore,
it is important to use the FaxLync notications for conrmation of delivery.
To Send a Fax via FaxLync
1. Prepare your document, and load the fax into your fax machine as you
would normally.
2. You will not need to rst dial to get an outside line! (if you had to do
so previously): the fax machine will rst call the FaxLync device before
routing to the Concord platform via your internet connection.

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3. For Domestic Calls (US/Canada)
a. Dial the fax number of the intended recipient. For ALL domestic
(U.S./Canada) faxes you will to include the entire number,
including the country code (“+1” in the US/Canada), regardless
of whether or not it is a local call. For international (outside U.S./
Canada) faxes you will need to dial 011 and the destination
Country Code. Concord always recognizes the rst received
digit(s) as the Country Code, therefore faxes sent without a
“1+ Area Code” (for domestic calls) or will fail to reach your
intended destination!
4. For International Calls
a. For international (outside U.S./Canada) faxes, we recommend
that you preface the fax number with the North American
international access code, “011” and the destination Country
Code. Concord will recognize the rst received digit(s) as
the country code, regardless, and you are able to place an
international call without including the “011” international access
code. You will also always need to include the Country Code,
City Code, and Local Number.
5. Press the “send” button on your fax machine.
6. Allow a few minutes for the fax job to be processed and delivered.
7. Check your fax machine for the “Success” notication printed from the
FaxLync device.
When testing the outbound component (“sending”), the test recipient
should not be the sending device. Do not send to yourself! If you do not
have access to a secondary device, please contact your service provider
to arrange testing assistance for sending and receiving.
Remember to disable your fax machine/MFP’s notications. Notications
will be sent by Concord, and notications provided by your local device
will not accurately reect delivery and receipt times.

FaxLync User Guide | concordfax.com | [e-mail] | [phone]
RECEIVING A FAX
From the end user’s perspective, received faxes will continue to print on the fax
machine, just as they always have.
Your Concord FaxLync (ATA) device connects your stand-alone fax machine,
or MFP, to Concord’s cloud-based fax platform using your internet connection.
While inbound faxes will continue to print at your fax machine or MFP, receiving
faxes via FaxLync diers from traditional analog fax reception in a number of
ways.
The inbound fax is not directly received by the FaxLync ATA, or your fax
machine, itself. The fax is rst received by Concord’s fax platform at one of
our redundant data centers. Once the fax has been successfully transmitted,
Concord servers will save the fax image electronically and post this for retrieval
by your FaxLync device.
The FaxLync device will poll Concord servers, every sixty (60) seconds, looking
for new faxes. When it sees that a new fax job has arrived, your FaxLync
device will retrieve the fax image via your internet connection. Once that
transfer is completed, the FaxLync device will then call your fax machine or
MFP and transmit the image for printing.
Because Concord fax platform is handling all of the inbound calls, your fax
number should never ring busy. Since the fax calls are not being made directly
to the FaxLync device, note that there will be a slight interval between the time
the sender receives a conrmation of delivery and the time that the image
actually prints on your FaxLync device.

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FAXLYNC CONFIGURATION WITHIN THE CONCORD CUSTOMER
PORTAL
Your Concord FaxLync should arrive to you pre-configured and ready to use. FaxLync
settings can also be managed through the Concord Customer Portal (AAC). To
confirm or manage your FaxLync settings, please follow these simple steps. At
the time of this writing, the 2014 version of the Concord Customer Portal does not support
FaxLync management. You will need to login to https://accounts.concordfax.com to access
the supported version of the customer portal.
1. Log in to the Concord Customer Portal (https://accounts.concordfax.
com). Note – you will need to be an authorized administrator in order
to add and manage FaxLync devices.
2. From the toolbar in the Customer Portal, select “User Administration”
and then “Add FaxLync Device”.

FaxLync User Guide | concordfax.com | [e-mail] | [phone]
3. Click on “Add FaxLync Device” to access this screen:
The serial number of the ATA device (usually starting with a “D0”, or “DT”) must
rst be added in the “Serial Number” eld. Click, “Verify” to conrm that the
device is correctly provisioned to be used with Concord’s Fax Online service.
Contact Concord Premium Support if you are not able to verify the device is
authorized.
Each FaxLync (ATA) device has two (2) ports, and can be used with two (2)
external fax machines or MFPs.

FaxLync User Guide | concordfax.com | [e-mail] | [phone]
4. Select the port you wish to activate (“Activate Phone Port 1”, or
“Activate Phone Port 2”).
5. Select the “Area Code Inventory” group you wish to work with, and
then select the “Fax Number” you wish to use from the drop-down list
provided.
6. Complete the Contact Information, and click “Add Device”.
7. If your ATA device has been used previously with a Concord, or non-
Concord fax number, please contact Premium Support to perform a
factory reset on the device, allowing it to be used with a new Concord
User account and fax number.
If you are unable to verify the Serial Number of your device, contact Concord
Premium Support.

FaxLync User Guide | concordfax.com | [e-mail] | [phone]
CHECKING THE FAXLYNC FIRMWARE
1. Connect a laptop to the LAN port of the unit and then go to the unit’s
web interface at (http://192.168. 2.1)
2. Login with User: admin / Password: admin
3. To check the rmware version you would need to go to Advanced /
MP20X Firmware Upgrade. The current version should be 2.6.4_
p041_build_9
4. If the build version on your unit is not the version listed, enter this
URL in the box after “Check every 24 hours at URL, http://faxlync.
concordfax.com/storage/rmware/MP20x.rmt
5. Click Apply
6. Click Force Upgrade. After the applying the upgrade, the FaxLync
device will reboot.
7. Then go to Advanced / Restore Defaults, and answer Yes to the
question, “do you want to make these changes?”*
*Note: this takes 2 to 5 minutes to update with Concord servers.

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MANUALLY RESETTING THE FAXLYNC DEVICE
Should your device become unresponsive, Concord support may advise you to reset
your FaxLync device. In order to do this, you will need access to the FaxLync device,
the power adaptor, and have a paper-clip (or something similar), in order to access the
reset button on the back of the FaxLync device.
1. Unplug the power cable from the FaxLync device.
2. Press and hold the reset button by inserting a paper-clip into the small
hole labeled Reset on the back of the device
3. While continuing to hold the Reset button, plug the power adaptor
back into the FaxLync device.
4. Continue to hold the Reset button for a full fteen (15) seconds while
the FaxLync device reboots
5. Check the FaxLync Account Management list to conrm the FaxLync is
listed with the appropriate DID

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CONTACTING CONCORD TECHNOLOGIES
PREMIUM SUPPORT
• [e-mail]
• Support Hours: 6:00 am to 5:00 pm (Pacic), Monday through Friday.
• [phone]
• [phone] – Toll Free within the United States
Please Visit our support page for additional user guides, FAQs, and
instructional videos.

FaxLync User Guide | concordfax.com | [e-mail] | [phone]
About Concord
Concord is the premier provider of integrated fax solutions for business. Its advanced
network architecture provides near unlimited capacity, unmatched reliability and
advanced security features. Concord Fax supports a comprehensive range of service
offerings, including versatile Web Services that facilitate integration with any corporate software
application.
Concord customers enjoy all the benets of feature-rich fax communications
without the cost, eort, and maintenance issues associated with conventional
fax systems and alternative fax technologies. This is achieved by platform-
independent integration of fax and email, which in turn adds value to existing
IT infrastructure and maximizes return on IT investments. Our network
architecture is exible enough to accommodate internal corporate policies
(features such as specic fax cover pages or le formats) or to ensure
compliance with internal and external industry requirements. Concord’s secure
fax delivery system is fully compliant with the Gramm-Leach Bliley Act (GLB).
Leadership Through Technology
Since its inception in 1996, Concord has lead the industry with innovative
solutions that push the edge of what is possible. Today, Concord is
spearheading the industry with its fully redundant, SIP/T38 enabled network.
Based on a pair of fully redundant data centers located in Seattle, WA and
Chicago, IL, Concord provides full fax functionality even in the case of regional
catastrophic events. Concord’s revolutionary data center failover technology
provides real-time failover for both inbound and outbound communications.
The former, a product of signicant capital investment, represents a
technological breakthrough in the industry by enabling the rerouting of fax
trac in the blink of an eye. This results in exceptional business continuity and
reliability. ◆
101 Stewart Street, Suite 1000
Seattle, Washington 98101 USA
www.concordfax.com
E-mail: [email protected]
Corporate Sales:
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