CPVan Z3 User manual
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User Manual
Outdoor WiFi Camera
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User Manual
Outdoor WiFi Camera
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Ensure the volume on your smartphone is all the
way up.
Make sure the sound level in your environment is
quiet to avoid the camera picking up additional
sounds.
Ensure the email address you input is correct.
Pls check if the email (subject: Email verification
code) was delivered into your spam folder.
Hold the phone as close as possible to the camera.
Check the cameras is in pairing model; the LED
indicator should be flashing green.
Problem Solution
The camera
will not pair
Can't receive
the verification
code
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Refresh the device list by swiping down on your
smartphone.
Exit the app and login again.
Re-insert the power adapter and restart the
device as sometimes it can be caused
by network instability.
Make your WIFI network visible, the unit can’t
show hidden networks.
Verify that the Wi-Fi network is able to connect to
the internet.
Check if the Wi-Fi network is using WEP
encryption, if so please change it to WPA or WPA2.
Check if the Wi-Fi frequency is 2.4GHz, this
device can't support 5GHz network. If you are
using dual band router(support 2.4GHz&5GHz
both), please switch to 2.4GHz frequency only.
Contact your place of purchase and provide them
with the ID number shown on the message so that
the device can be reset.
Problem Solution
The camera
will not show
in the device
list after
successful
pairing.
The camera
appears
offline.
The WIFI
network is
not showing
Network
abnormal,
please check
the router
Problem with
the binding
process,
linked to
another
account.
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Check to see if the WIFI password has been
changed.
Check the audio settings on your phone and allow
the app to have access to the microphone.
Change the recording setting to HD to show the
highest quality.
Check to see if a microSD card has been inserted
correctly.
Only after 10 minutes of inserting the microSD,
can the video be replayed.
Put the microSD card in a computer to check if it’s
still working.
Reformat the microSD card.
Reset the camera.
Check the settings of your phone to ensure the
push notifications are allowed.
Problem Solution
Won’t
connect to
the internet.
The
microphone
isn’t working.
The video is
not clear.
Can’t replay
video.
No push
notifications
when alarming.
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1. Cannot bind camera device?
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2. Cannot connect to Internet?
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3. Video quality is not clear?
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4. Cannot replay video?
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5. If the Wi-Fi is hidden, why cannot I find any
network or camera device?
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6. Sound is not coming from app on phone?
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7. I have forgotten my password
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8. Can more than one person view my camera
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9. How many cameras can add to the smartphone app?
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10.Why can’t some smartphones show the video?
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11. Can the night vision be turned off?
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The distance between user and products should be no less than 20cm.
