CTM Visitor Fun ExploreBoard Series User manual

in·stal·la·tion noun:
The act or process of making a machine, a service, etc., ready to be used in a certain place;
something (such as a piece of equipment) that is put together and made ready for use
Version 8.19.16
1. The Importance of a Successful Installation
2. Equipment: Stands | Screens | Players | Tablets | Routers & 3G Sticks
3. In-Oce (Advance) Assembly & Testing
4. Transporting Equipment
5. On-site Assembly & Installation
6. Conrming Connectivity
7. Installation Punch List
8. Parts List
9. FAQs | Frequently Asked Questions
Installation
[email protected] • 1-888-303-0615

2
The CTM Way
We commit to delivering a superior
experience to our clients and partners—
a pursuit of excellence in our daily interactions.
Our ExploreBoard experience should be the “best in class”
visitor information solution on the market today.
We recognize that doing things the right way
is the only way —and is always rewarding.
Setting the tone with a successful ExploreBoard installation
provides the host partner with confidence in our products
and services. We understand that the investment of our
time and attention to providing high quality service visits is
rewarding for clients, visitors and host partners.
We care about the satisfaction of our
location partners—they are integral to
our success and deserve exceptional service.
ExploreBoards should always be perceived by our
location partners as a valuable, useful and necessary
resource to enhance their guest /customer experience.
We care about the success of our clients—
our goal is to deliver value and drive results.
Visitors should find ExploreBoards welcoming and
inviting, excited to interact with high quality and relevant
local information. To achieve valuable (and trackable) usage
reports and deliver a high return on each client’s investment,
the most up-to-date client content should always be appearing
on ExploreBoards located in high profile, heavy traffic locations
We embrace open and transparent
communication and feedback.
We rely on constant feedback from you and our host partners
to understand how our screens are performing in the field.
We recognize that success comes from a
relentless passion for creativity, innovation
and improvement—empowering us to drive
positive business results every day.
Your feedback and constant communication helps us
continually improve our equipment, products and services.
Toolkit:
Allen Wrench
Wrench Set
Two 25 ft Ethernet cables
Two 3 ft HDMI cables
Glass Cleaner
Paper Towels • Microfiber Cloth
Compressed Air Can
Screwdriver (Flat/Phillips)
Pliers
Zip Cable Ties
Scissors
Paper Clips
ElectricalTape
Remote Control (for touch screen)
Extra Screws
USB Sticks for Calibration (1)
Keyboard with USB Connection
Other:
Dolly/Hand Truck
Extra Box(es)
Moving Pads
Bungee Cords
Installation
Importance of a Successful Installation

3
Brand New Equipment:
Once a host location partner has been approved
and the internet connection is conrmed, your
stand order is placed by the Ettractions team.
We oer 5 dierent colors for stands. Stands are
shipped from Chicago. Expect to receive your new
stand 2 weeks after host connectivity is conrmed.
Avoid delays in processing your order by providing all the
necessary signed paperwork, and have all host location profile
materials ready to go. Even if equipment has been received,
we cannot complete the set-up process without the host profile.
Using Existing Equipment:
In some cases, you may be using existing
equipment. Your designated stand may already
be in your warehouse, or may need to be transferred
to you from another division’s warehouse.
Just like any “open box” equipment, you will want
to make sure that you have all the necessary tools
and parts available to assemble the stand properly.
If you are shipping existing equipment to another warehouse,
please send a complete set-up and package everything very
carefully. A stand that arrives damaged or with missing parts
may delay your colleague’s installation schedules.
Stand Colors:
Black · Silver · Brown · Rust · White
Stand Options for 19” Screens:
“Old” Stand · “Sleek” (Original)
Stand Options for 32” Screens:
- Iron Giant (Discontinued; do not re-use)
- Pillar Style
- Sleek (Original)
- Sleek CTM02
- Sleek CTM 03
Stand Options for 42” Screens:
- Iron Giant (Discontinued; do not re-use)
- Portrait (Special circumstances only)
- Pillar Style
- Sleek (Original)
- Sleek CTM02
- Sleek CTM 03
Installation
Equipment: ExploreBoard Stands
Wall Mounted Screens
Our experience shows that wall-mounted
ExploreBoards do not generate quality client
engagements. Visitors are conditioned to view wall-
mounted screens as entertainment (think sports bars)
or for digital signage/menu boards. Also, sessions are
not private, since all activity is in full view of others.
Discontinuing Old Equipment
Our oldest (large) stand models may no longer support
some newer screen models. Please ask Ettractions
about how to handle old equipment.
“Sleek CTM02”
“Pillar”
“Old” 19”
“Sleek CTM03”
Back panel cut out is larger,
so screen mounting brackets
are more accessible.
Universal racks for media
player and power strip
are also adjustable.
Notice the large cut out
for easier cord access.
The hood can be adjusted with a screw (like an
accordion) and locked with a nut to move the screen
closer to the frame (instead of using spacers.)

4
Brand New Equipment:
Once a host location partner has been approved
and the internet connection is conrmed, your touch
screen order will be placed by the Ettractions team.
Screens are shipped from Chicago. Expect to receive
your new stand 2-3 days after the order is placed.
Avoid delays in processing your order by providing all the
necessary signed paperwork, and have all host location profile
materials ready to go. Even if equipment has been received
we cannot complete the set-up process without the host profile.
Using Existing Equipment:
In some cases, you may be using existing
equipment. Your designated screen may already
be in your warehouse, or may need to be transferred
to you from another division’s warehouse.
Just like any “open box” equipment, make sure
that you have all the necessary tools and parts
available to assemble the ExploreBoard properly.
Using an NEC Screen:
Look for the display cable (VGA, DVI or HDMI)
plus the power cable and the touch cable.
On NEC screens, the touch cable is native
to the screen.
Using an ELO Screen:
On ELO screens, the touch cable is detachable.
If the touch cable is missing, a replacement
will need to be ordered from ELO.
If the display or power cable is missing,
replacements may be purchased locally.
Do You Need a Remote Control?
NEC screens and older ELO screens will
need a remote control (with working batteries.)
Newer ELO screens (4202 and 3202) do
not need a remote control.
ExploreBoard Screen Sizes:
- 19”
- 32”
- 42”
Screen Models:
NEC V421, V422, and V423
32” ELO (BlueStar 3202L)
42” ELO (BlueStar 4202L)
Installation
Equipment: ExploreBoard Touch Screens
The cable and power source connections to the NEC
screens are accessible underneath the screen
Newer ELO screen
models will have
their cable and power
source connections
vertically accessible
on the back side of
the screen.

5
Brand New Equipment:
Once a host location partner prole is completed,
your player will be prepared by the Ettractions team.
Players are set up and shipped from the Ettractions
oce in Woburn, MA. Expect to receive your new
player 2-3 days after the host prole is nalized.
Avoid delays in processing your order by providing all the
necessary signed paperwork, and have all host location profile
materials ready to go. Even if equipment has been received,
we cannot complete the set-up process without the host profile.
Using Existing Equipment:
In some cases, you may be using existing
equipment. Your designated player may already
be in your warehouse, or may need to be transferred
to you from another division’s warehouse.
VERY IMPORTANT!
Your player will need to be connected to the
internet to delete the previous content and
upload the latest les for your new host location.
Just like any “open box” equipment, make sure
that you have all the necessary tools and parts
available to assemble the ExploreBoard properly.
Using RP900 Media Players:
These are the largest of our players used with
“Iron Giant” stands that are being phased out.
You may use VGA, DVI and HDMI cables with RP900s.
Using RP915 Media Players:
These players will t in all stands—
inside the “Iron Giant” box, attached to the back
panel of the “Pillar” style or housed in the storage
area of the “Sleek” stands. They work only with
DVI or HDMI cables.
Using RP930 Series Media Players:
These players will t in all stands and
work with all display cable options.
Using RP505 Media Players:
These (small) players will t in all stands
and only work with HDMI display cables.
HDMI CABLE & HDMI PORT:
HDMI cables support high denition
digital content from the player to the
screen. All ELO screens and most NEC
screens will have an HDMI option
Installation
Equipment: ExploreBoard Players
RP 915 Media Players
These players can accept HDMI or DVI cables,
but not VGA cables, to connect to the screens,
and will also require a power source and
Ethernet cable.
RP505 Media Players
These players can only accept HDMI cable
inputs to connect to the screens, and will also
require a power source and Ethernet cable.
RP 900 Media Players
These players can accept HDMI, DVI and VGA
cables connect to the screens, and will also
require a power source and Ethernet cable.
RP930 Media Players
These players can accept HDMI cable, DVI, and
VGA inputs to connect to the screens, and will
also require a power source and Ethernet cable.
VGA CABLE & VGA PORT:
VGA cables support analog
content from the player
to the screen. Some NEC
screens will use this cable.
DVI CABLE & DVI PORT:
DVI cables support both analog
and digital content from player to
screen and has pins. Some NEC
and older ELO screens will use this cable.
DVI TO VGA ADAPTER :
Connect a VGA Screen to a DVI Player. (RP505/RP915)

6
Installation
Equipment: ExploreBoard Tablets
Brand New Equipment:
Once a host location partner prole is completed,
your tablet will be ordered by the Ettractions team.
Tablets are set up and shipped from ELO.
Expect to receive your new tablet 2-3 days
after host location connectivity is conrmed.
Stands and locks are ordered separately through
Peerless. Expect your tablet stand to arrive
2 weeks after host connectivity is conrmed.
Avoid delays in processing your order by providing all the
necessary signed paperwork and have all host location profile
materials ready to go. Even if equipment has been received,
we cannot complete the set-up process without the host profile.
Using Existing Equipment:
In some cases, you may be using existing
equipment. Your designated tablet may already
be in your warehouse, or may need to be transferred
to you from another division’s warehouse.
VERY IMPORTANT!
Your tablet will need to be connected to the
internet to delete the previous content and
upload the latest les for your new host location.
Just like any “open box” equipment, make sure
that you have all the necessary tools and parts
available to assemble the ExploreBoard properly.
When receiving a tablet, look for the stand
(if your installation requires a stand.)
If the tablet is to be hardwired, be sure you
have an Ethernet cable. Other than the Ethernet cable,
you should not need to purchase anything locally.
Locks for ExploreBoard Tablets:
To help prevent tablets from being lost or stolen
cable locks can ordered at the same time the
tablet stand is ordered.
The lock itself will attach to the back of the tablet
(like a key) and the cable can be passed through
the base of the stand and connected to something
secure at the host location.
The code for the lock should always be set to 1130.
ExploreBoard Tablet Sizes:
- 10”
- 15”
- 22”
Screen Models:
ELO
Tablet Locks:

7
Installation
Equipment: Routers & 3G Sticks
NOTE: ExploreBoard Connectivity is Fully
Explained in a Separate Training Module
Using Wi-Fi Routers:
Wi-Fi routers allow us to connect the media player
to the host location’s wireless network and are
essentially wireless to Ethernet adapters.
Be sure you are equipped with power adapters and
(a long enough) Ethernet cable prior to installation.
Checklist:
1. The Wi-Fi Router and its Power Adapter
2. An Ethernet Cable
3. A Laptop (with a USB port)
4. The network’s User Name and Password
5. The Set-Up Guidance sheet
6. A USB stick in case you need to use the static
settings on the media player.
3G Routers & Sticks:
These allow us to connect the media player
to a cellular provider’s network. To connect
to the internet (primarily T-Mobile or AT&T.)
You will connect the stick to a router
and the connect the router to the media player.
Refer to the “Connectivity” training module for
more details. We recommend setting up and
testing your device prior to installation to conrm
that all equipment is functioning properly.
Checklist:
1. 3G Stick with an activated (& inserted) SIM Card
2. The TP-LINK Router with its Power Adapter
3. An Ethernet Cable
4. A Laptop (with a USB port)
5. Set-up Guidance Sheets for Your Equipment
ETHERNET CABLE & ETHERNET PORT:
Ethernet cables support a high speed internet
connection between players , routers and wall ports.
TOP GLOBAL ROUTER:
The router (box) needs to be connected to a power
source. Ethernet cable should be connected from
the player to the router’s single port. Can be used
as a Wi-Fi or 3G device (with activated USB 3G stick)
ENGENIUS ROUTER:
The router (box) needs to be connected to a
power source. Ethernet cable should be connected
from the player to the router’s Port1 to the player.
TP-LINK ROUTER:
The router (box) needs to be connected to a power
source. Ethernet cable should be connected from the
player to the router. Can be used as a Wi-Fi
or 3G device (with activated USB 3G stick.)
NETGEAR WNCE3001 ROUTER:
The router (box) needs to be connected to a power
source. The Ethernet cable needs to be connected
from the player to the router’s single port.
CISCO LINKSYS ROUTER:
The router (box) needs to be connected to a power
source. The Ethernet cable needs to be connected
from the player to the router’s single port.
Wi-Fi Only Connections:
Wi-Fi -OR—3G Connections:
3G
3G

8
We know everyone is excited to get the new
ExploreBoard installed… but we also know
arriving and realizing that something isn’t
working (or that you are missing an important
part requiring a second visit) is frustrating.
Avoid this situation by completely setting
up and testing your ExploreBoard in your
oce prior to the installation date.
You will want to assemble your stand in a well-lit
space with plenty of room, an active internet
connection and a fellow employee to help you.
1. Inspect Equipment for Damage
 Make sure all equipment matches what
was ordered (size, color, etc. on order form)
 Conrm that stand is not scratched or dented
 Touch screens should be free of any damage,
scratches, dark spots, etc. and the “touch”
should be working properly.
2. Confirm an Active Ethernet Port
 You will need to conrm that you have
downloaded the latest content les prior to install.
3. Open the Stand’s Storage Plate
 Your stand should come with screws, an Allen
wrench, and a power strip. Set these aside for
use during installation.
 Open back of stand (using Allen wrench provided
by Peerless). Remove the bottom 2 screws and
loosen the top 2 screws. (Top 2 do not need to
be fully removed).
 Carefully lean storage area plate against the wall
Importance of an
In-Office Assembly
Assembling everything in your office
makes it very clear if you have any
missing or damaged parts (allowing time
to order replacements) and to catch any
content issues prior to the set-up in your
host partner’s high-traffic location.
Installation
In-Office Assembly & Testing: ExploreBoards
PHOTOGRAPHED IS “CTM02 SLEEK” STAND

9
4. Remove the Stand’s Frame
Remove the frame using an Allen wrench to
remove the 2 screws from the top and 2 from the
bottom. Please keep the screws you remove for
each section together so you make sure to put
back the screws you removed in the same spot
5. Remove Screen Plate
Using a wrench (not included, you must have
this tool in your oce) carefully remove the
4 nuts from the screws located inside the player
area and lean screen plate against the wall.
Screen brackets are different for Pillar Stands
depending on if you are using an NEC screen.
Since this is older equipment, please
contact Ettractions for the specific
technical specs for your unique set-up.
Installation
In-Office Assembly & Testing: ExploreBoards
Use a wrench to
remove the screen
plate. Conrm the
following:
2 Media Area screws
4 Screen Frame
screws
4 Screen Plate nuts
The plate will release
from the front of the
stand.
PHOTOGRAPHED IS “CTM02 SLEEK” STAND

10
6. Prepare Screen for Assembly
Take screen and place it at on the oor using
foam pad from packing in the box to protect
the screen from the oor. Carefully place
screen face down on the oor.
7. Attach Screen to Screen Plate
Take screen plate and align with the 4 holes in the
screen. Depending on the screen and stand used,
you may need spacers. ELO 4201L and 3201L and
newer models do not require any spacers. ELO
4202L and 3202L require a ½ inch spacer to t.
This will be the most common setup. The CTM03
stand does have a feature that adjusts the screen
closer to the frame with a screw. (No spacers!)
Please ensure you have plenty of spacers in
your oce and contact Ettractions for more.
(You may need additional spacers when
attaching plate to the screen.)
Once spacers (if needed) are in place,
screw the plate to the screen using M6-1.00 x 40
screw provided by Peerless.
Attaching Screens
to Screen Plates:
You are only looking to align 4 holes
on the screen plate with 4 holes on
the back of the screen.
Depending on the equipment model,
there may be additional holes, but
you should only need to use 4 .
Installation
In-Office Assembly & Testing: ExploreBoards
SPACERS:
If necessary,
add spacers in
all 4 connections
on the back of
the screen
PHOTOGRAPHED IS “CTM02 SLEEK” STAND
NEC421 Screen:
NEC423 Screen: