CTM Visitor Fun ExploreBoard Series User manual
in·stal·la·tion noun:
The act or process of making a machine, a service, etc., ready to be used in a certain place;
something (such as a piece of equipment) that is put together and made ready for use
Version 8.19.16
1. The Importance of a Successful Installation
2. Equipment: Stands | Screens | Players | Tablets | Routers & 3G Sticks
3. In-Oce (Advance) Assembly & Testing
4. Transporting Equipment
5. On-site Assembly & Installation
6. Conrming Connectivity
7. Installation Punch List
8. Parts List
9. FAQs | Frequently Asked Questions
Installation
[email protected] • 1-888-303-0615
2
The CTM Way
We commit to delivering a superior
experience to our clients and partners—
a pursuit of excellence in our daily interactions.
Our ExploreBoard experience should be the “best in class”
visitor information solution on the market today.
We recognize that doing things the right way
is the only way —and is always rewarding.
Setting the tone with a successful ExploreBoard installation
provides the host partner with confidence in our products
and services. We understand that the investment of our
time and attention to providing high quality service visits is
rewarding for clients, visitors and host partners.
We care about the satisfaction of our
location partners—they are integral to
our success and deserve exceptional service.
ExploreBoards should always be perceived by our
location partners as a valuable, useful and necessary
resource to enhance their guest /customer experience.
We care about the success of our clients—
our goal is to deliver value and drive results.
Visitors should find ExploreBoards welcoming and
inviting, excited to interact with high quality and relevant
local information. To achieve valuable (and trackable) usage
reports and deliver a high return on each client’s investment,
the most up-to-date client content should always be appearing
on ExploreBoards located in high profile, heavy traffic locations
We embrace open and transparent
communication and feedback.
We rely on constant feedback from you and our host partners
to understand how our screens are performing in the field.
We recognize that success comes from a
relentless passion for creativity, innovation
and improvement—empowering us to drive
positive business results every day.
Your feedback and constant communication helps us
continually improve our equipment, products and services.
Toolkit:
Allen Wrench
Wrench Set
Two 25 ft Ethernet cables
Two 3 ft HDMI cables
Glass Cleaner
Paper Towels • Microfiber Cloth
Compressed Air Can
Screwdriver (Flat/Phillips)
Pliers
Zip Cable Ties
Scissors
Paper Clips
ElectricalTape
Remote Control (for touch screen)
Extra Screws
USB Sticks for Calibration (1)
Keyboard with USB Connection
Other:
Dolly/Hand Truck
Extra Box(es)
Moving Pads
Bungee Cords
Installation
Importance of a Successful Installation
3
Brand New Equipment:
Once a host location partner has been approved
and the internet connection is conrmed, your
stand order is placed by the Ettractions team.
We oer 5 dierent colors for stands. Stands are
shipped from Chicago. Expect to receive your new
stand 2 weeks after host connectivity is conrmed.
Avoid delays in processing your order by providing all the
necessary signed paperwork, and have all host location profile
materials ready to go. Even if equipment has been received,
we cannot complete the set-up process without the host profile.
Using Existing Equipment:
In some cases, you may be using existing
equipment. Your designated stand may already
be in your warehouse, or may need to be transferred
to you from another division’s warehouse.
Just like any “open box” equipment, you will want
to make sure that you have all the necessary tools
and parts available to assemble the stand properly.
If you are shipping existing equipment to another warehouse,
please send a complete set-up and package everything very
carefully. A stand that arrives damaged or with missing parts
may delay your colleague’s installation schedules.
Stand Colors:
Black · Silver · Brown · Rust · White
Stand Options for 19” Screens:
“Old” Stand · “Sleek” (Original)
Stand Options for 32” Screens:
- Iron Giant (Discontinued; do not re-use)
- Pillar Style
- Sleek (Original)
- Sleek CTM02
- Sleek CTM 03
Stand Options for 42” Screens:
- Iron Giant (Discontinued; do not re-use)
- Portrait (Special circumstances only)
- Pillar Style
- Sleek (Original)
- Sleek CTM02
- Sleek CTM 03
Installation
Equipment: ExploreBoard Stands
Wall Mounted Screens
Our experience shows that wall-mounted
ExploreBoards do not generate quality client
engagements. Visitors are conditioned to view wall-
mounted screens as entertainment (think sports bars)
or for digital signage/menu boards. Also, sessions are
not private, since all activity is in full view of others.
Discontinuing Old Equipment
Our oldest (large) stand models may no longer support
some newer screen models. Please ask Ettractions
about how to handle old equipment.
“Sleek CTM02”
“Pillar”
“Old” 19”
“Sleek CTM03”
Back panel cut out is larger,
so screen mounting brackets
are more accessible.
Universal racks for media
player and power strip
are also adjustable.
Notice the large cut out
for easier cord access.
The hood can be adjusted with a screw (like an
accordion) and locked with a nut to move the screen
closer to the frame (instead of using spacers.)
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Brand New Equipment:
Once a host location partner has been approved
and the internet connection is conrmed, your touch
screen order will be placed by the Ettractions team.
Screens are shipped from Chicago. Expect to receive
your new stand 2-3 days after the order is placed.
Avoid delays in processing your order by providing all the
necessary signed paperwork, and have all host location profile
materials ready to go. Even if equipment has been received
we cannot complete the set-up process without the host profile.
Using Existing Equipment:
In some cases, you may be using existing
equipment. Your designated screen may already
be in your warehouse, or may need to be transferred
to you from another division’s warehouse.
Just like any “open box” equipment, make sure
that you have all the necessary tools and parts
available to assemble the ExploreBoard properly.
Using an NEC Screen:
Look for the display cable (VGA, DVI or HDMI)
plus the power cable and the touch cable.
On NEC screens, the touch cable is native
to the screen.
Using an ELO Screen:
On ELO screens, the touch cable is detachable.
If the touch cable is missing, a replacement
will need to be ordered from ELO.
If the display or power cable is missing,
replacements may be purchased locally.
Do You Need a Remote Control?
NEC screens and older ELO screens will
need a remote control (with working batteries.)
Newer ELO screens (4202 and 3202) do
not need a remote control.
ExploreBoard Screen Sizes:
- 19”
- 32”
- 42”
Screen Models:
NEC V421, V422, and V423
32” ELO (BlueStar 3202L)
42” ELO (BlueStar 4202L)
Installation
Equipment: ExploreBoard Touch Screens
The cable and power source connections to the NEC
screens are accessible underneath the screen
Newer ELO screen
models will have
their cable and power
source connections
vertically accessible
on the back side of
the screen.
5
Brand New Equipment:
Once a host location partner prole is completed,
your player will be prepared by the Ettractions team.
Players are set up and shipped from the Ettractions
oce in Woburn, MA. Expect to receive your new
player 2-3 days after the host prole is nalized.
Avoid delays in processing your order by providing all the
necessary signed paperwork, and have all host location profile
materials ready to go. Even if equipment has been received,
we cannot complete the set-up process without the host profile.
Using Existing Equipment:
In some cases, you may be using existing
equipment. Your designated player may already
be in your warehouse, or may need to be transferred
to you from another division’s warehouse.
VERY IMPORTANT!
Your player will need to be connected to the
internet to delete the previous content and
upload the latest les for your new host location.
Just like any “open box” equipment, make sure
that you have all the necessary tools and parts
available to assemble the ExploreBoard properly.
Using RP900 Media Players:
These are the largest of our players used with
“Iron Giant” stands that are being phased out.
You may use VGA, DVI and HDMI cables with RP900s.
Using RP915 Media Players:
These players will t in all stands—
inside the “Iron Giant” box, attached to the back
panel of the “Pillar” style or housed in the storage
area of the “Sleek” stands. They work only with
DVI or HDMI cables.
Using RP930 Series Media Players:
These players will t in all stands and
work with all display cable options.
Using RP505 Media Players:
These (small) players will t in all stands
and only work with HDMI display cables.
HDMI CABLE & HDMI PORT:
HDMI cables support high denition
digital content from the player to the
screen. All ELO screens and most NEC
screens will have an HDMI option
Installation
Equipment: ExploreBoard Players
RP 915 Media Players
These players can accept HDMI or DVI cables,
but not VGA cables, to connect to the screens,
and will also require a power source and
Ethernet cable.
RP505 Media Players
These players can only accept HDMI cable
inputs to connect to the screens, and will also
require a power source and Ethernet cable.
RP 900 Media Players
These players can accept HDMI, DVI and VGA
cables connect to the screens, and will also
require a power source and Ethernet cable.
RP930 Media Players
These players can accept HDMI cable, DVI, and
VGA inputs to connect to the screens, and will
also require a power source and Ethernet cable.
VGA CABLE & VGA PORT:
VGA cables support analog
content from the player
to the screen. Some NEC
screens will use this cable.
DVI CABLE & DVI PORT:
DVI cables support both analog
and digital content from player to
screen and has pins. Some NEC
and older ELO screens will use this cable.
DVI TO VGA ADAPTER :
Connect a VGA Screen to a DVI Player. (RP505/RP915)
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Installation
Equipment: ExploreBoard Tablets
Brand New Equipment:
Once a host location partner prole is completed,
your tablet will be ordered by the Ettractions team.
Tablets are set up and shipped from ELO.
Expect to receive your new tablet 2-3 days
after host location connectivity is conrmed.
Stands and locks are ordered separately through
Peerless. Expect your tablet stand to arrive
2 weeks after host connectivity is conrmed.
Avoid delays in processing your order by providing all the
necessary signed paperwork and have all host location profile
materials ready to go. Even if equipment has been received,
we cannot complete the set-up process without the host profile.
Using Existing Equipment:
In some cases, you may be using existing
equipment. Your designated tablet may already
be in your warehouse, or may need to be transferred
to you from another division’s warehouse.
VERY IMPORTANT!
Your tablet will need to be connected to the
internet to delete the previous content and
upload the latest les for your new host location.
Just like any “open box” equipment, make sure
that you have all the necessary tools and parts
available to assemble the ExploreBoard properly.
When receiving a tablet, look for the stand
(if your installation requires a stand.)
If the tablet is to be hardwired, be sure you
have an Ethernet cable. Other than the Ethernet cable,
you should not need to purchase anything locally.
Locks for ExploreBoard Tablets:
To help prevent tablets from being lost or stolen
cable locks can ordered at the same time the
tablet stand is ordered.
The lock itself will attach to the back of the tablet
(like a key) and the cable can be passed through
the base of the stand and connected to something
secure at the host location.
The code for the lock should always be set to 1130.
ExploreBoard Tablet Sizes:
- 10”
- 15”
- 22”
Screen Models:
ELO
Tablet Locks:
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Installation
Equipment: Routers & 3G Sticks
NOTE: ExploreBoard Connectivity is Fully
Explained in a Separate Training Module
Using Wi-Fi Routers:
Wi-Fi routers allow us to connect the media player
to the host location’s wireless network and are
essentially wireless to Ethernet adapters.
Be sure you are equipped with power adapters and
(a long enough) Ethernet cable prior to installation.
Checklist:
1. The Wi-Fi Router and its Power Adapter
2. An Ethernet Cable
3. A Laptop (with a USB port)
4. The network’s User Name and Password
5. The Set-Up Guidance sheet
6. A USB stick in case you need to use the static
settings on the media player.
3G Routers & Sticks:
These allow us to connect the media player
to a cellular provider’s network. To connect
to the internet (primarily T-Mobile or AT&T.)
You will connect the stick to a router
and the connect the router to the media player.
Refer to the “Connectivity” training module for
more details. We recommend setting up and
testing your device prior to installation to conrm
that all equipment is functioning properly.
Checklist:
1. 3G Stick with an activated (& inserted) SIM Card
2. The TP-LINK Router with its Power Adapter
3. An Ethernet Cable
4. A Laptop (with a USB port)
5. Set-up Guidance Sheets for Your Equipment
ETHERNET CABLE & ETHERNET PORT:
Ethernet cables support a high speed internet
connection between players , routers and wall ports.
TOP GLOBAL ROUTER:
The router (box) needs to be connected to a power
source. Ethernet cable should be connected from
the player to the router’s single port. Can be used
as a Wi-Fi or 3G device (with activated USB 3G stick)
ENGENIUS ROUTER:
The router (box) needs to be connected to a
power source. Ethernet cable should be connected
from the player to the router’s Port1 to the player.
TP-LINK ROUTER:
The router (box) needs to be connected to a power
source. Ethernet cable should be connected from the
player to the router. Can be used as a Wi-Fi
or 3G device (with activated USB 3G stick.)
NETGEAR WNCE3001 ROUTER:
The router (box) needs to be connected to a power
source. The Ethernet cable needs to be connected
from the player to the router’s single port.
CISCO LINKSYS ROUTER:
The router (box) needs to be connected to a power
source. The Ethernet cable needs to be connected
from the player to the router’s single port.
Wi-Fi Only Connections:
Wi-Fi -OR—3G Connections:
3G
3G
8
We know everyone is excited to get the new
ExploreBoard installed… but we also know
arriving and realizing that something isn’t
working (or that you are missing an important
part requiring a second visit) is frustrating.
Avoid this situation by completely setting
up and testing your ExploreBoard in your
oce prior to the installation date.
You will want to assemble your stand in a well-lit
space with plenty of room, an active internet
connection and a fellow employee to help you.
1. Inspect Equipment for Damage
Make sure all equipment matches what
was ordered (size, color, etc. on order form)
Conrm that stand is not scratched or dented
Touch screens should be free of any damage,
scratches, dark spots, etc. and the “touch”
should be working properly.
2. Confirm an Active Ethernet Port
You will need to conrm that you have
downloaded the latest content les prior to install.
3. Open the Stand’s Storage Plate
Your stand should come with screws, an Allen
wrench, and a power strip. Set these aside for
use during installation.
Open back of stand (using Allen wrench provided
by Peerless). Remove the bottom 2 screws and
loosen the top 2 screws. (Top 2 do not need to
be fully removed).
Carefully lean storage area plate against the wall
Importance of an
In-Office Assembly
Assembling everything in your office
makes it very clear if you have any
missing or damaged parts (allowing time
to order replacements) and to catch any
content issues prior to the set-up in your
host partner’s high-traffic location.
Installation
In-Office Assembly & Testing: ExploreBoards
PHOTOGRAPHED IS “CTM02 SLEEK” STAND
9
4. Remove the Stand’s Frame
Remove the frame using an Allen wrench to
remove the 2 screws from the top and 2 from the
bottom. Please keep the screws you remove for
each section together so you make sure to put
back the screws you removed in the same spot
5. Remove Screen Plate
Using a wrench (not included, you must have
this tool in your oce) carefully remove the
4 nuts from the screws located inside the player
area and lean screen plate against the wall.
Screen brackets are different for Pillar Stands
depending on if you are using an NEC screen.
Since this is older equipment, please
contact Ettractions for the specific
technical specs for your unique set-up.
Installation
In-Office Assembly & Testing: ExploreBoards
Use a wrench to
remove the screen
plate. Conrm the
following:
2 Media Area screws
4 Screen Frame
screws
4 Screen Plate nuts
The plate will release
from the front of the
stand.
PHOTOGRAPHED IS “CTM02 SLEEK” STAND
10
6. Prepare Screen for Assembly
Take screen and place it at on the oor using
foam pad from packing in the box to protect
the screen from the oor. Carefully place
screen face down on the oor.
7. Attach Screen to Screen Plate
Take screen plate and align with the 4 holes in the
screen. Depending on the screen and stand used,
you may need spacers. ELO 4201L and 3201L and
newer models do not require any spacers. ELO
4202L and 3202L require a ½ inch spacer to t.
This will be the most common setup. The CTM03
stand does have a feature that adjusts the screen
closer to the frame with a screw. (No spacers!)
Please ensure you have plenty of spacers in
your oce and contact Ettractions for more.
(You may need additional spacers when
attaching plate to the screen.)
Once spacers (if needed) are in place,
screw the plate to the screen using M6-1.00 x 40
screw provided by Peerless.
Attaching Screens
to Screen Plates:
You are only looking to align 4 holes
on the screen plate with 4 holes on
the back of the screen.
Depending on the equipment model,
there may be additional holes, but
you should only need to use 4 .
Installation
In-Office Assembly & Testing: ExploreBoards
SPACERS:
If necessary,
add spacers in
all 4 connections
on the back of
the screen
PHOTOGRAPHED IS “CTM02 SLEEK” STAND
NEC421 Screen:
NEC423 Screen:
11
8. Attach Screen Plate to Stand
Lift screen and attach to stand via 4 holes.
Screw screen to stand with the nuts removed
in step 5
VERY IMPORTANT!
Once assembled, do not move ExploreBoards
only holding the stand’s frame. Make sure you
(and anyone else who needs to move the EBs)
lifts the board while also securing the back plate.
Do not drag the stands, the base
(and your oors) may get scratched up.
Sleek Stand Assembly:
1.) FLAT SCREEN PLATE IS ATTACHED
TO VESA PATTERN ON BACK OF SCREEN
a.) ELO SCREENS: SCREEN PLATE
WILL MOUNT DIRECTLY TO BACK OF DISPLAY
b.) FOR NEC SCREENS: SCREEN PLATE
WILL BE MOUNTED UTILIZING .375" (3/8")
SPACERS AND LONGER SCREWS (INCLUDED)
BETWEEN SCREEN AND PLATE
2.) "H" PLATE IS ATTACHED TO TOP OF KIOSK BASE
3.) SCREEN AND PLATE ARE MOUNTED
THROUGH HOLES IN THE CENTER OF "H"
PLATE AND FASTENED FROM BEHIND
4.) FRAME IS PLACED OVER SCREEN
AND ATTACHED TO "H" PLATE
Installation
In-Office Assembly & Testing: ExploreBoards
PHOTOGRAPHED IS “CTM02 SLEEK” STAND
12
9. Plug in Screen’s Cables & Connections
Plug cables into screen and pass under the screen
to lead out to the back player storage area.
Put power strip inside storage area and run
power cable through the bottom of the stand.
Also run Ethernet cable out through the bottom
of the stand.
The Ethernet cable and power strip cable are the
only 2 cables that should come out from the stand.
Power strips are supplied by
Peerless and can be housed in the
storage area of the stand with
the cable running under the base
board to connect to the wall outlet.
Sleek Stands: set the media player
on the top bracket and the power
strip on the bottom bracket:
Installation
In-Office Assembly & Testing: ExploreBoards
(A) HDMI Cable
(B) USB (Touch)
(C) Audio Cable
(D) Screen Power Source
(E) Power Strip cable
(F) Ethernet Cable
Pull screen power
cable through
media area up
behind the screen.
Pull power cable
up from media
storage area and
wrap behind H
bracket
Pull screen power
through media
area and plug into
screen.
A
A
B
B
C
C
D
D
E
F
PHOTOGRAPHED IS “CTM02 SLEEK” STAND
13
10. Connect Player to Cables
Inside the Stand’s Storage Area
Pull your newly screen-connected cables
down behind media player plate and power
strip then back up through the hole.
11. Confirm all Cables & Connections
Media player will sit
with the power button
on the top and screen
power, media player
power, audio, Ethernet,
USB touch, and HDMI
will connect on the
bottom right above
your power strip.
When using Pillar Stands ,
run your cables down the hollow pole
from top to bottom and pull them out
the back of the stand to connect to
the player, router and screen.
Installation
In-Office Assembly & Testing: ExploreBoards
HDMI Cable
USB (Touch)
Audio Cable
Screen Power
Source
Power Strip cable
Ethernet Cable
PHOTOGRAPHED IS “CTM02 SLEEK” STAND
14
12. Attach the Frame
Carefully put frame on by slowly tting it around
the screen. One person should hold the frame
while the other secures it with the screws and
Allen wrench (4 screws from step 2.)
13. Test Connectivity
Temporarily place player in storage area and
power on (pushing the button in the front.)
Conrm all content loads and looks OK.
Check maps on the EB and send yourself
and email and text message to conrm it
is working properly.
Installation
In-Office Assembly & Testing: ExploreBoards
PHOTOGRAPHED IS “CTM02 SLEEK” STAND
15
14. Confirm Host Location Content
Be sure to conrm that the host location
prole information is correct, ensuring that
the host’s logo appearing in the top left corner.
Is the “Welcome to”… message correct?
In rare circumstances, some host partners
will request to block every prole’s booking
information with a custom message routing
visitors to their concierge or ticketing desk.
This should be communicated and approved
in advance of the EB order.
Some host partners will be particular
about any competitor’s information that
can or cannot appear. This should also be
communicated and approved prior to the
EB order.
If approved, conrm that this is set-up
correctly prior to install.
15. Affix the “Visitor Information” Decal
Clean the front of the stand.
Slowly remove back paper from decal to
reveal the sticky part of the decal. Please go
very, very slowly. Removing this too quickly
may result in damaging the decal.
Line up decal making sure it is level.
Firmly press decal on the stand.
Please press rmly several times to
ensure it sticks to the stand.
Slowly peel the front paper back to see if the
decal is sticking. You may need to put the
paper back and press rmly again over a letter
to make sure it sticks. This part takes some
nuance to get it to stick correctly, just go slowly.
Once the front paper is o, go back over
with your hand to make sure it is sticking
properly to the base.
Installation
In-Office Assembly & Testing: ExploreBoards
PHOTOGRAPHED IS “CTM02 SLEEK” STAND
16
1. Confirm Receipt of 3 Components:
Inspect each one for any damage:
Desktop Stand from Peerless
(Comes with a number of dierent parts.
Not all will be used.)
10”, 15” or 22” ELO Tablet
Security Cable used to secure to the desk at
the host location (Set the code to 1130)
2. Send the Serial Number to Ettractions
We will need to know the serial number so we
can add it to our remote monitoring system.
3. Assemble the Stand
Locating the Serial Number
Stand Assembly
Installation
In-Office Assembly & Testing: Tablets
Screw back (VESA Mount) into
tablet (screen) using the Phillips
head screws supplied by
stand manufacturer (Peerless)
Place the small plate at bottom
of stand
Attach large base leaving small
plate in-between the base plate
and stand using an Allen wrench
Allen screws are used for
the mounting the base.
Serial number appears on the back of the stand.
(MAC Addresses are accessed in the tablet Settings.)
17
NEVER Transport a Fully
Assembled ExploreBoard...
While this is tempting, you run the risk
of severe damage, especially to the glass
on the touch screen.
Break Down the Equipment by
Reversing the Assembly Steps
Put screen back in it’s original box surrounded
with (Styrofoam) packing material. You may
leave the screen plate on the screen while
transporting
Put together a box with media player,
power adapter, router, cables and all loose
screws in front seat or a secure area in your
vehicle where it won’t be tossed around
Put the player in separate box with
all the cables and tools for install
Put the storage area cover back on the stand
Leave frame OFF while transporting
Transporting Equipment
Don’t forget your toolbox!
Put the stand on a dolly and bring
all the equipment outside of the van/vehicle.
Stand • Frame • Screen (packaged carefully in the
original box) • Player and cables (together in a box)
Lift stand and put against wall to cab
and cover in moving pad(s)
Place the screen (in the box) securely behind
stand against cab wall
Keep the player box securely by the front seat
Wrap EB frame in moving pad and set the
wrapped frame in front of the stand.
Hook top bungie cable around top of stand
Put the dolly in front of wrapped frame
Hook bottom bungie around dolly, frame
and stand
Installation
Transporting Equipment
18
Call ahead! Let both Ettractions and your host
partner know your intended installation date
so all support teams are in place to address
any issues while you are on site.
Try and schedule a time when everyone
can oer their full attention, not at peak
service times for their guests.
Upon arrival and before bringing equipment
inside, go in and nd the host partner’s
contact and conrm the intended placement
of the EB (where the connectivity test was
performed,) making sure other equipment,
furniture, décor, etc. is cleared out of the way.
Bring equipment in and assemble
the same way you did in the oce.
Please be respectful of your host partner and their
guests in public spaces, especially if you have tools,
cords or packing materials out in the open.
Use zip ties or electric tape to secure cables
together and organize the storage area.
Place the player inside the storage area
Conrm all connections are tight/working.
Turn equipment on.
Check the volume.
Find a profile with a video (under photo box) and play it to
determine if the speakers/volume are appropriate for the space.
Check brightness, screen resolution
and image quality.
The default settings on the ELO screen should be good-to-go.
If you are questioning the quality of what is appearing, please
contact Ettractions ASAP (document with photo/video if possible)
so we can troubleshoot the issue with you while you are there.
Wipe the screen and board, clean the area.
Installation
On Site Assembly & Installation
CORDS SHOULD BE INCONSPICUOUS:
Reach into your toolkit for zip cables,
electric tape, etc. and don’t leave a “jellysh”
of cord connections in plain sight.
19
Tap “Explore Here” on the top left
Conrm map is showing on the prole
Tap “Tap to See Map and Directions”
Tap “Take This”
Tap “Mail this info to me”
Send Ops Manager an email and text message.
Once connection is conrmed close
back storage area
Contact Ettractions to conrm that we
can see the EB on our end. We will need
to see that your EB is connected through
our monitoring software to provide remote
support to the host location.
Take at least one great photo of your installation
and send it to support@ettractions.com
The entire EB photo library can be viewed at
https://www.ickr.com/photos/ettractions
Installation
Confirming Connectivity
20
Cords & Connections:
Conrm that plugs, wires and cords are secure.
(Not too loose to be easily pulled/disconnected
and not too tight to be pinched/damaged.)
Cords/wires should be inconspicuous
from the visitor’s viewpoint and should
not be pinched under the stand itself.
Connectivity
Don’t leave without conrming that you can
send e-mails and SMS messages from the boards.
Maps should be loading when prole is opened.
Contact Ettractions to make sure we can
see that the ExploreBoard is fully connected
on our end and provide remote support.
Content
The “Welcome to” message and host logo on the
top of the screen should be spelled correctly and
be up-to date with their current branding.
If the host partner has requested any special
booking message or required that certain
competitors are blocked, be sure these are set-up.
Cleanliness
Make sure the ExploreBoard itself is
thoroughly cleaned and the area around
the board and stand is cleared of any debris,
packaging, boxes or installation equipment.
If any host location furnishings were moved
to accommodate the installation, please ensure
they are returned to their original spot.
Communication (Host Partner)
See information to the right…
host partner should know the benets/features
of the ExploreBoard, how to turn the board/tablet
on/o, and how to handle basic maintenance
and who to contact for support.
Confirmation (Photo)
Take a few nice photos of your installation!
Send them to ebsupport@ettractions.com to be
loaded in our ExploreBoard photo library:
www.ickr.com/photos/ettractions
Training our Host Partners
Show all the parts that
constitute the board or tablet
Explain the need for a steady
and stable Internet connection
- Text, Email and Map
- Content updates/change
Explain the need for steady
and stable electrical connection.
The player, screen and router
(if applicable) need power to
function normally.
If the host partner has a cleaning
service that unplugs the equipment,
or if they turn the screen o at
night, make sure someone at the
location is responsible for plugging
it back in and turning it back on.
Show how to reboot the media
player or restart the router/3G
device if applicable.
Show them where to nd
our support contact information
on the board itself and ensure
they have your contact information
if they need local service or support.
Laminated contact information
cards should also be attached to
the back of the screen/stand.
Review host marketing materials
including Host Media Kits and
EB Features sheets (available
for download here if you do
not have hard copies):
www.ettractions.com/page/resources
Installation
Installation Punch List
Table of contents
