Cuppaz Loop User manual

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How to Use and Care for Your Loop
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Table of Contents
Get to know the important buttons & lights…………………………………………………………………………………..3
Get to know The Loop’s key parts!............................................................................................................4
This part should be read carefully: it’s about safety!..............................................................................5
First time using The Loop? Follow these 5 steps for the priming cycle!.............................................8
Rinsing in 3 steps after the priming cycle……………………………………………………………………………………...10
Turning on The Loop in 2 steps……………………………………………………………………………………………………..11
Adjusting the height of The Loop’s dispenser in 1 step………………………………………………………………..12
The Correct Use of Buttons A, B, or C……………………………………………………………………………………….....13
Dispensing Your Beverage from The Loop in 7 steps…………………………………………………………………..14
Reprogramming the quantity of beverage …………………………………………………………………………………….16
How The Loop communicates with you…………………………………………………………………………………….….18
Refilling the water tank in 3 steps………………………………………………………………………………………………….20
Daily Cleaning and Maintenance of your Loop in 5 steps……………………………………………………………21
The Loop helps you save energy…………………………………………………………………………………………………….22
The Loop will let you know when its time to descale……………………………………………………………………23
How to descale The Loop in 13 steps……………………………………………………………………………………………..24
Troubleshooting with The Loop……………………………………………………………………………………………………29
Technical data on The Loop…………………………………………………………………………………………………………..30
Recycling and Responsible Disposal………………………………………………………………………………………………31
Scan to order machines and capsules using QR codes………………………………………………………………….32

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Get to know the important buttons & lights that will allow you and
The Loop to communicate!
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D
F
E
B
A
C
A: “Small cup”button (pre-set at 50ml);
B: “Medium cup”button (pre-set at 100ml with high pressure);
C: “Large cup”button (pre-set at 100ml with low pressure);
D: “No Water”indicator light;
E: “Descaling”indicator light;
F: “Capsule drawer full”indicator light;
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Get to know The Loop’s key parts!
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G: Lever for opening / closing capsule compartment;
H: Capsule compartment;
I: Dispensing spout (adjustable);
J: Used capsule drawer;
K: Drip tray;
L: Water tank cover;
M: Water tank;
N: Power cord;
O: Power on/off switch;

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This part should be read carefully: it’s about safety!
The Loop was designed for catering, bars, restaurants and office and similar
purposes. For example the Loop likes it in staff kitchen areas in shops, offices and
other workplaces. Also in hotels, lodges, motels, Bed & Breakfasts and other
residential environments. The Loop can consume 30 to 50 capsules a day.
The Loop only recognizes Cuppaz/Caffitaly System capsules. The combination of
the smart technology in these capsules and the technology in The Loop will make
you a delicious beverage! Please don’t try to give The Loop another type of capsule
as this will not work and could lead to malfunctioning.
Please only use The Loop as directed here. It means that our guarantee to you can be
fulfilled. When the Loop has been used improperly (in a way not explained here),
our manufacturer can’t be responsible for injury or damage. Sorry!
After removing the packaging, check that The Loop is not damaged. If damage is
found, or upon the first sign of a defect (unusual noise or odors), or if any problem
occurs inside The Loop, don’t use it and contact Cuppaz at [email protected] or call
the Cuppaz hotline at: 852 2812 0428. We’ll get you an undamaged Loop right
away!
Don’t leave the packaging elements (plastic bags, etc.) within reach of children, as
they are potential sources of danger for them.
Only use The Loop if the power cord is intact. If the cord is damaged you can get an
electric shock, so please don’t plug it in anywhere. Again: contact Cuppaz at
[email protected] or call us at 852 2812 0428.
Only use and store The Loop indoors. Make sure the electrical elements, plug and
cord, remain dry. Never submerge The Loop in water (it doesn’t swim!).

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Protect The Loop from sprays and drips. Water and electricity together can cause
danger of electrocution.
Only connect The Loop to power outlets complying with the requirements of the
law. Make sure that the power supply voltage matches the rating shown on the data
plate, located on the bottom of The Loop.
The surface on which The Loop is installed must be level, solid, stationary and heat
resistant; the bearing surface must not exceed an angle of 2°. No wobbly surfaces
for The Loop!
Do not allow The Loop to be used by children or persons with impaired mental,
physical or sensory faculties or insufficient experience and/or skills, unless they are
under the careful supervision and guidance of a person responsible for their safety.
This is to avoid accidents.
Don’t leave The Loop’s power cord near hot surfaces, sharp edges or other sharp
objects that can damage it.
Never place your hands inside the capsule compartment as this can cause injury.
Always close the lever of the Loop. Never open the lever while a beverage is being
dispensed.
Never remove machine parts, except those indicated in this guide for daily
maintenance.
Don’t insert objects into the openings as this could cause electric shocks. Don’t
attempt any operation on The Loop that is not described in this guide. Contact
Cuppaz for support at [email protected] or call us at 852 2812 0428.
Don’t pull on the power cord to disconnect it. Remove the plug instead to avoid
damaging it.

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Descale the appliance regularly, following the instructions provided. The Loop may
be damaged if you skip descaling. The Loop will let you know when to descale.
Clean The Loop carefully and regularly following the guidelines. If it is not cleaned,
the build-up that forms may be bad for your health. Unplug The Loop and allow it to
cool before cleaning.
If you do not expect to use The Loop for a long period of time (leaving on vacation,
etc.), please unplug it.
Thanks for helping us make your experience with The Loop a safe,
pleasant, and inspiring one by following these safety guidelines!

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First time using The Loop? Or haven’t used The Loop in awhile?
Follow these 5 steps for the priming cycle!
Fill the tank with fresh, still water.
Plug in The Loop and turn it on.
Make sure the lever is closed.
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2
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As well as buttons A, B, and C (blinking white), warning light D also blinks RED.
Place a large container (at least 250 ml) under the dispensing spout.
5. Press one of the buttons A,B, or C. Wait for The Loop to complete the priming
cycle and fill with water. Warning light D will switch off.
NOTE: if, at the end of the priming cycle, buttons A, B, and C and warning light D
continue to blink, repeat the procedures as listed in the previous step.
D
F
E
B
A
C
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Rinsing in 3 steps after the priming cycle
Buttons A,B, and C will blink simultaneously when The Loop is warming up.
1.When buttons A,B, and C turn on and remain steadily lit, perform a rinse by
pressing button B.
2. Press the Bbutton again to perform a second rinse. Wait for The Loop to
complete the rinse cycle.
3. At the end of this operation, empty out the water from the used capsule drawer.
D
F
E
B
A
C
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Turning on The Loop in 2 steps
Fill the tank with fresh, still water.
Switch on The Loop by pressing the power on/off switch.
Buttons A, B, and C will blink simultaneously to tell you that The Loop is warming
up. When the buttons remain steadily lit, The Loop is ready to use.
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2

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Adjusting the height of The Loop’s dispenser in 1 step
The Loop can be adjusted for the use of large cups or small cups. The machine is
initially set for the use of large cups. For the best results when using small cups,
lower the end of the dispensing spout.
D
F
E
B
A
C

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The Correct Use of Buttons A, B, or C
To dispense a beverage, use button A, B, or C. Please carefully read the top foil cover
of the capsule to know which button we recommend you to press. Button A(1st from
the left, lit in WHITE) is typically for espressos, Button B(2nd from the left, lit in
WHITE) is typically for the milk and hot chocolate, and Button C (3rd from the left,
lit in WHITE) is typically used for filter coffee or teas.
Do not use button C for espresso or any other coffee with an intense flavor. In this
function the machine is set for low pressure and this reduces the "crema" (the thin
creamy layer on top of the espresso), diminishes the flavor of the coffee, and could
cause a break in the flow.
NOTE: Traces of the beverage just dispensed may remain in the circuit of The
Loop. To retain maximum beverage flavor, when changing from one product to
another, rinse it briefly. Rinsing is easy: simply dispense a beverage using button B
without inserting a capsule.
D
F
E
B
A
C

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Dispensing Your Beverage from The Loop in 7 steps
Raise the lever to open the capsule compartment.
Read the top foil cover of the capsule to know which button you’ll have to press and
then insert the capsule into the capsule compartment, pressing gently.
Close the lever fully.

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Place an appropriate sized cup under the dispensing spout.
5. Press the correct sized button A, B, or C that was indicated on the top foil cover of
the capsule.
The pressed button will flash. The Loop will stop dispensing on reaching the
programmed quantity and emit a beep.
D
F
E
B
A
C

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Raise the lever to eject the used capsule into the drawer.
Close the lever.
Reprogramming the quantity of beverage
The Loop comes with factory-recommended quantity settings for each of A, B, and
C, but you can reprogram this to personal taste and the size of the cups you’re using.
However the factory recommended settings are considered to be the optimal
quantities to achieve a desirable and tasty beverage. Changing the quantities will
change the taste of your beverage.
1. Follow steps 1 to 4 of “Dispensing your beverage from The Loop”and then do the
following: Press and hold the button A, B, or Cyou want to reprogram.

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On reaching the desired amount of beverage, release the button.
Now the button is reprogrammed. The quantity of beverage dispensed can be
programmed from a minimum of 20ml up to a maximum of 250 ml.
D
F
E
B
A
C

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How the Loop communicates with you
“I need to be descaled”
When warning light Eblinks yellow and the machine beeps 3 times, a descaling cycle
should be carried out (see section on “How to descale The Loop”).
“I am warming up”
Buttons A, B, and Cblink simultaneously. Wait until they stop blinking.
“I’ve run out of water”
When warning light Dblinks red and the machine beeps 3 times, the water tank is
empty (see section on refilling the water tank in 3 steps).
D
F
E
B
A
C

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“My capsule drawer is full”
When warning light Fblinks red, the used capsule drawer should be emptied.
When warning light Fis steadily lit in red, The Loop is disabled and the used capsule
drawer must be emptied (same procedure as above). Please make sure that you slide
the used capsule drawer and drip tray all the way back in to the machine in order for
the light F to switch off and The Loop to be re activated.
This procedure must be carried out while the machine is switched on so that The
Loop registers that you’ve emptied the drawer. If this is done while the machine is
switched off, the count of capsules deposited in the drawer will not be reset. As a
result, the warning light may come on even if the capsule drawer is almost empty.
“You raised my lever while I was busy dispensing a beverage”
Raising the lever while dispensing a beverage may cause splashes of hot water and
danger of scalding! Warning light Eblinks red and the machine beeps. The Loop
will immediately stop dispensing to be safe.To resolve, follow these 2 steps:

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Close the lever.
2.Press one of the buttons A, B, or C to reset the alarm and The Loop is ready for use
again.
Refilling the water tank in 3 steps
1. Fill the water tank with fresh, still water.
2. Press one of the buttons A, B, or C. Wait for The Loop to complete the priming
cycle and fill with water.
3. When buttons A, B, C turn on and remain steadily lit, The Loop is ready for use.