Cyberoam NetGenie SOHO N300 User manual

User Guide
User Guide
Version 1.0- 13/08/2014
11000172-20140623-NG12AO

User Guide
Table of Contents
Preface...................................................................................................................5
Part 1: Deploy your NetGenie..................................................................................7
Introduction.............................................................................................................7
Know your NetGenie ......................................................................................................................8
Defaults ..........................................................................................................................................8
Surf using NetGenie ...............................................................................................9
Getting your NetGenie Ready........................................................................................................9
Identify your Internet Setup ............................................................................................................9
Network Configuration Wizard......................................................................................................12
Access Internet.............................................................................................................................21
Part 2: Internet Controls........................................................................................22
Access NetGenie..........................................................................................................................22
Set System Time..........................................................................................................................23
Add User.......................................................................................................................................24
User Internet Access....................................................................................................................28
Part 3: What can NetGenie do for you?............................................................... 30
Registration ..................................................................................................................................30
Why do I need to register my appliance and how do I do it? ..........................................30
Can I use my existing Cyberoam Customer Account credentials for NetGenie Customer
Portal?.............................................................................................................................31
Internet Access.............................................................................................................................31
Is it mandatory to create a user in NetGenie in order to access Internet?......................31
How can I access and configure my NetGenie appliance?.............................................31
I want to apply different levels of Internet restrictions to different users as per their role
and requirement in my organization, how can I do so? ..................................................31
Will all of the organization employees receive authentication page every time they try to
access Internet through NetGenie? ................................................................................32
Do I need to manually add each website, which I want to be allowed for my employees?
.........................................................................................................................................32
What is NGsense? ..........................................................................................................32
OR............................................................................................................................................32
Does NetGenie support HTTPS based Web and Application Filtering?.........................32
How can I customize Website category access for a specific user?...............................33
I want to allow my employees accessing game sites after office hours. What should I
do?...................................................................................................................................35
How can I apply time-based Internet access? ................................................................35
I’m receiving “Blocked Website” message when I try to access www.google.com through
NetGenie. Is there any way one can allow access to the blocked website(s) from the
authentication page?.......................................................................................................36
I want to know the categorization for a Website. Is there any way to know the same
using NetGenie?..............................................................................................................37
I want to allow only Yahoo Messenger to my employee ‘A’, that too in the evening
between6 and 9. I also want to block any other chat messengers, what should I do?...38
I am not able to access the Internet using my smart phone, why?.................................40
I want to allow or block some websites for all users; do I need to individually configure
this setting for each and every user? ..............................................................................41
Is there any way to allow/block websites globally? .........................................................41
Does NetGenie allow users access to uncategorized websites?....................................41

User Guide
How can I block users from accessing the websites which are not categorized by
NetGenie? .......................................................................................................................41
What if one of my employees forgets their password? ...................................................42
I am a traveler and use USB modem to get Internet access; can NetGenie ensure me
safe Internet?...................................................................................................................42
My ISP has given me an IP address, where do I need to specify the same in NetGenie?
42
How do I deal with websites that have not been categorized by NetGenie?..................42
I want to ensure that Internet is accessible to an employee ‘A’ only during work hours,
i.e., from 10 am to 7 pm. How do I do that?....................................................................44
Device Whitelisting.......................................................................................................................46
How do I make sure that every time I login using my laptop, I do not have to see the
authentication page?.......................................................................................................46
I do not want to authenticate every time I try to access the Internet using NetGenie.
What should I do? ...........................................................................................................46
System..........................................................................................................................................47
How do I change my NetGenie administrator password?...............................................47
How can I view system and security status of my NetGenie Appliance?........................47
Internet access through my NetGenie appliance has stopped. What should I do? ........48
Networking....................................................................................................................................49
How many computers or devices can be connected wirelessly to NetGenie at the same
time?................................................................................................................................49
How do I know that my NetGenie is having Internet connection?...................................49
How can I verify that my NetGenie appliance is Wi-Fi enabled?....................................49
How can I wirelessly connect my laptop to NetGenie?...................................................51
Can I insert my telephone cable directly to my NetGenie appliance to access Internet?51
I do not want others to see my network due to security reasons. Is there any way to hide
visibility of my network to wireless users?.......................................................................51
Can I change the name of my Network?.........................................................................52
Can I configure multiple Wireless Networks (SSID) in my NetGenie appliance? ...........52
Can I bind a particular user with a Wireless Network (SSID)?........................................53
Security.........................................................................................................................................54
What is the frequency of Intrusion Prevention / Application Control signature updates?54
Can I manually update Intrusion Prevention / Application Control signature database? 54
What is the use of Diagnostic Tools?..............................................................................54
Upgrade, Back-up, Restore..........................................................................................................59
How can I check availability of upgrade(s) available for my NetGenie appliance?.........59
How can I upgrade my NetGenie firmware version?.......................................................59
Can I save my current NetGenie configuration for future use i.e. in case of system crash
or change in settings? .....................................................................................................62
I have done some configuration changes yesterday and now my system is not working
properly, I do have configuration back-up I took a few days back. What should I do to
restore my NetGenie settings:.........................................................................................63
How to restore configuration back-up in NetGenie appliance?.......................................63
How can I restore Factory Default Configuration? ..........................................................64
Logs and Reports.........................................................................................................................65
I want to find out which websites are being accessed by my employees in my absence.
How can I check it? .........................................................................................................65
I want to find out which applications are being accessed by my employees in my
absence. How can I do so?.............................................................................................65
Can I have visibility of users who are accessing Internet through NetGenie?................66
How can I view details of Intrusion attempts detected by NetGenie?.............................67

User Guide
I have set time as per my local time zone but why is NetGenie still not showing it? ......67
Can I send NetGenie logs to third party server?.............................................................68
Is there any way to turn off NetGenie’s logging feature? ................................................68
Remote Management...................................................................................................................69
Can I remotely manage my NetGenie appliance(s)?......................................................69
Can I use my existing Customer ID and Password to login to NCMS? Or do I have to
create a new one?...........................................................................................................70
Can I make changes to my NetGenie appliance from NCMS?.......................................70
What is Internet Watch List? ...........................................................................................70
Can I send NetGenie’s logs to third party server? ..........................................................70
Is there any way to turn off NetGenie’s logging feature? ................................................71
Does NetGenie support management over TR-069?......................................................71
Some Advanced Configuration.....................................................................................................72
How can I make sure that if any user remains inactive for more than 10 minutes, he/she
gets logged off?...............................................................................................................72
The Parental Controls that I have applied are not working properly. What can be the
reason?............................................................................................................................73
What does NetGenie offer under Intrusion Prevention System? ....................................73
What is Port Forwarding? How can I configure port forwarding in NetGenie? ...............73
How to port-forward HTTP traffic to an internally hosted web-server?...........................74
Can I access NetGenie over Internet?............................................................................76
Is there any single page from where I can get the complete network overview? ...........77
I want to change the default IP Address of my NetGenie appliance, can I do it?...........78
I want to allow all TCP traffic passing through port 80, can I do so? ..............................78
I wish to configure VPN in NetGenie, how can I do that? ...............................................80

User Guide
Preface
Welcome to Cyberoam NetGenie SOHO User Guide for ADSL2+ Appliances.
Intended Audience
This guide is intended for small and home office users with basic Internet knowledge.
Guide Organization
This guide gives you information about the administration of Cyberoam NetGenie Secure Internet
appliance while helping you manage and customize NetGenie to meet your personalized Internet
safety requirements.
This guide is organized in three parts:
Part 1 –Deploy your NetGenie
Part 2 –Protect your Organization
Part 3 –What can NetGenie do for you?

User Guide
Typographic Conventions
All contents in this guide including text or screenshots follow the given list of conventions
Item
Convention
Example
Part titles
Bold and
shaded font
typeface
Internet Controls
Topic titles
Shaded font
typeface
Introduction
Subtitles
Bold & Black
typeface
Notation conventions
Navigation link
Normal
typeface
Internet Controls Device Whitelisting
it means, to open the required page click on Internet Controls
then on Device Whitelisting
Notes and
Prerequisites
Bold typeface
between black
borders
Note

User Guide
Part 1: Deploy your NetGenie
Introduction
NetGenie works as a wireless Unified Threat Management (UTM) appliance for Small Offices, Home
Offices. It creates a Wi-Fi zone along with the benefits of Stateful Inspection Firewall, VPN, Intrusion
Prevention System, 3G Ready and Internet Controls over websites and applications –all this in your
Wireless Router! Share Internet connection with your office users over desktops, laptops, handheld
devices like iPad, iPhone and more –at the same time!
NetGenie’s pre-configured security settings offer protection from unauthorized outsiders. Protect all
devices used to connect to the Internet –laptops, desktops, iPhone, iPad, and more –from and
hackers. Control user access to harmful and unproductive websites and applications like adult sites,
job portals, sports sites Facebook, Skype, Yahoo Messenger and more to enhance security and
productivity in your office.
After unboxing your NetGenie, ensure that you have all these components available:
1. NetGenie Wireless Base Unit - NG12AO
2. Two (2) detachable Wi-Fi Antennas
3. RJ-45 Ethernet Cable
4. Telephone Cable i.e. RJ-11 Cable
5. Multi-Country Power Adapter
6. External Splitter
7. USB Broadband Extension Cable
8. Quick Start Guide
Please contact your vendor immediately if you find anything missing.

User Guide
Know your NetGenie
Defaults
Default IP Address to access NetGenie: http://10.1.1.1
Default Username: admin
Default Password: admin
Appliance Reset Button: To reset appliance to factory default settings, keep the reset button pressed
for 5 seconds. While doing so, all past upgrades and configurations will be lost.

User Guide
Surf using NetGenie
Prerequisites:
Internet connectivity through a DSL/Cable modem/Direct Internet Cable with RJ45 (Ethernet)
connection or 3G USB Modem.
At least one computer with an installed network interface adapter/wireless network adapter.
Internet browser.
Getting your NetGenie Ready
Before you begin surfing the Internet through NetGenie, you first need to assemble the appliance.
1. Look out for a sticker at the bottom of the appliance containing the default wireless network
name, technically known as SSID and a pass key specific for your appliance.
2. Plug one end of the power adapter into the socket on the back of the NetGenie Base Unit and
the other end into the nearest main socket.
3. Before you access the Internet through NetGenie, make sure the power is switched on. The
Power LED on the front panel should turn green.
Note:
SSID and pass key pre-secure your wireless network from any unauthorized access attempts.
Please note down your pass key for future reference.
Identify your Internet Setup
Depending on your network set-up, you can connect NetGenie to the Internet by referring to any of
the following scenarios:
1. Secure Internet Connectivity through ADSL
2. Secure Internet Connectivity through Direct Cable
3. Secure Internet Connectivity using 3G USB Modem
Scenario 1 - Secure Internet Connectivity through ADSL
Screen- Connectivity through ADSL

User Guide
1. Unplug the existing telephone broadband wire from your DSL/Cable Modem and plug it into the
NetGenie socket labeled as “DSL”.
2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer
to any of the “LAN” NetGenie sockets and switch-on the NetGenie appliance.
OR
I. Switch-on your NetGenie appliance. Wait till the “Power” LED and “DSL” LED turns
green and for the “WLAN/WPS” LED to turn green and stabilize.
II. Start your laptop. Make sure that your Wireless Network Adapter is enabled. Your
laptop will auto detect the wireless network (SSID) named “NetGenie -XXXX”
(XXXX- alpha numeric characters).
III. Click the Network icon in computer's system tray (bottom-right of your screen) from
where you can view available wireless networks. Select “NetGenie - XXXX”.
IV. After selecting “NetGenie - XXXX”, you will be asked to enter the exact Security/Pass
Key printed on the sticker at the back of your appliance(Please refer to Getting
your NetGenie Ready section).
3. Open your browser and go to the default IP Address i.e. https://10.1.1.1 to access NetGenie
Web Admin Console. Use the default User Name and Password i.e. ‘admin’ to log in.
4. You need to configure network settings to connect to the Internet. You can either run the
NetGenie ‘Network Configuration Wizard’ or configure the settings manually through NetGenie
user interface.
5. Once you finish configuring necessary network settings, you can start surfing the Internet. You
will be served with NetGenie Splash Screen.
Your computer is now secured with the Quick Security feature automatically turned on.
Note:
To configure role-appropriate Internet access for your employees, refer the Internet Controls
section.
If you are unable to connect to the Internet after following above procedure, please revert to
your original setup and visit NetGenie’s support section at www.netgenie.net.
Scenario 2 - Secure Internet Connectivity through Direct Cable
Screen- Connectivity through Direct Cable