3
Health and safety .............................................................................................................................................. 4
Discharging energizer capacitors............................................................................................................. 4
Using Personal Protective Equipment (PPE).............................................................................................. 4
Service centre requirements............................................................................................................................... 4
Product and documentation feedback ..................................................................................................... 4
Datamars Livestock service portal............................................................................................................ 5
Returning a product................................................................................................................................ 5
Taking precautions ................................................................................................................................. 5
Deciding whether to undertake a repair .................................................................................................. 6
Service levels .......................................................................................................................................... 6
Technical bulletins and useful resources .................................................................................................. 6
Spare parts list .................................................................................................................................................. 7
Troubleshooting ................................................................................................................................................ 8
Testing procedures ............................................................................................................................................ 9
Testing the output voltage...................................................................................................................... 9
Checking the pulse interval..................................................................................................................... 9
Repair procedures ........................................................................................................................................... 10
Replacing the handle ............................................................................................................................ 10
Replacing the switch knob.................................................................................................................... 11
Replacing the module and output transformer....................................................................................... 14
Ordering a replacement for an energizer that has failed during warranty period ..................................... 14
Glossary of terms ............................................................................................................................................ 15
Key to symbols which may be on the energizer................................................................................................. 18