Delphi Endura 15x User manual

ENGAGE | INFLUENCE | OPTIMIZE

Document: INS-9330-A01, Rev. C Effective Date: January 14, 2022

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

Installation

Instructions

Endura

Model 9330-150-A01

Order Confirmation System Display

Model 9330-150-A01 Installation Instructions Page 2 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

Table of Contents

1 INTRODUCTION .......................................................................................................................................... 4

2 WARNINGS .................................................................................................................................................. 4

3 ENDURA® 15X MODEL 9330-150-A01 SPECIFICATIONS ............................................................................ 5

4 SYSTEM OVERVIEW ..................................................................................................................................... 6

4.1 FRONT OF DISPLAY ................................................................................................................................................. 6

4.2 BACK OF DISPLAY ................................................................................................................................................... 6

5 SYSTEM CONNECTIONS ............................................................................................................................. 7

5.1 DIRECT NETWORK CONNECTION TO POS ................................................................................................................ 7

5.2 SERIAL SERVER CONNECTION TO POS ..................................................................................................................... 8

5.3 SERIAL SERVER CONNECTIVITY ................................................................................................................................. 8

5.4 VIDEO ENCODER CONNECTION TO POS VIDEO OUTPUT ........................................................................................... 9

5.5 SUPPLIED EQUIPMENT .......................................................................................................................................... 10

5.6 DISPLAY MOUNTING OPTIONS .............................................................................................................................. 10

6 INSTALLATION PROCEDURES .................................................................................................................. 10

6.1 CAT5 CABLE TERMINATION AT THE DISPLAY .......................................................................................................... 10

6.2 CONNECTING POWER AND DATA TO THE DISPLAY ................................................................................................... 13

7 SYSTEM TEST ............................................................................................................................................. 14

8 TROUBLE SHOOTING ............................................................................................................................... 14

8.1 VERIFY ETHERNET CABLE IS TERMINATED CORRECTLY .............................................................................................. 14

8.2 VERIFY NETWORK SWITCH CONFIGURATION ........................................................................................................... 14

8.3 VERIFY POINT OF SALE IS CONFIGURED CORRECTLY ................................................................................................ 14

8.4 VERIFY SERIAL SERVER IS CONFIGURED CORRECTLY ................................................................................................. 14

8.5 VERIFY VIDEO ENCODER IS CONFIGURED CORRECTLY .............................................................................................. 14

8.6 VERIFY DISPLAY CONNECTIVITY WITH POS EMULATOR ............................................................................................ 14

9 TECHNICAL SUPPORT ............................................................................................................................... 15

10 DISPLAY DIMENSIONS ............................................................................................................................. 15

11 DOCUMENT REVISIONS ........................................................................................................................... 16

Model 9330-150-A01 Installation Instructions Page 3 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

Table of Figures

FIGURE 1 – FRONT OF DISPLAY ...............................................................................................................................................6

FIGURE 2 – BACK OF DISPLAY .................................................................................................................................................6

FIGURE 3 – SYSTEM CONNECTIONS – DIRECT CONNECTION TO POS .........................................................................................7

FIGURE 4 – SYSTEM CONNECTIONS – SERIAL SERVER CONNECTION TO POS ..............................................................................8

FIGURE 5 – SERIAL SERVER (BOTH ENDS) ................................................................................................................................8

FIGURE 6 – SYSTEM CONNECTIONS – VIDEO ENCODER CONNECTION TO POS ...........................................................................9

FIGURE 7 - DETAIL OF WATERTIGHT FIELD CONNECTOR KIT ................................................................................................... 10

FIGURE 8 - DETAIL OF NON-SHIELDED VS. SHIELDED RJ45 CONNECTOR ................................................................................. 11

FIGURE 9 - STANDARD 568B PINOUT DETAIL ....................................................................................................................... 11

FIGURE 10 – FIELD CONNECTOR ASSEMBLY STEP 1 ............................................................................................................... 11

FIGURE 11 - FIELD CONNECTOR ASSEMBLY STEP 2 ............................................................................................................... 12

FIGURE 12 - FIELD CONNECTOR ASSEMBLY STEP 3 ............................................................................................................... 12

FIGURE 13 - FIELD CONNECTOR ASSEMBLY STEP 4 ............................................................................................................... 13

FIGURE 14 – DISPLAY DATA AND POWER CONNECTIONS ....................................................................................................... 13

Model 9330-150-A01 Installation Instructions Page 4 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

1 Introduction

This document describes the installation procedures for the Endura® 15X Model 9330-150-A01 Order

Confirmation System (OCS) display, including instructions on the connections, all cabling and any additional

hardware required for installation.

2 Warnings

Warning: This is a Class A product. In a domestic environment this product may cause radio interference in

which case the user may be required to take adequate measures.

警告使用者：此為甲類資訊技術設備，於居住環境中使用時，可能會造成射頻擾動，在此種情況下，使用者會被要

求採取某些適當的對策。

 All installation, service and maintenance must be performed by qualified personnel.

 Turn off Power before installation or servicing the Order Confirmation System Display.

 All installation, service, and maintenance should be performed in compliance with applicable

local codes.

 Always follow OSHA and local safety codes.

Model 9330-150-A01 Installation Instructions Page 5 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

3 Endura® 15X Model 9330-150-A01 Specifications

Power Input

Voltage 15-24 VDC

Power 28 Watts Max (full brightness), 18 Watts Typical

Display

Size 15"

Resolution 1024x768

Luminance (Brightness)

1600 cd/m

(nits)

Processor

CPU Intel Atom E3825 4-Core 1.91GHz

Memory 4GB DDR3 RAM

Flash Drive 32GB mSATA SSD

Interfaces

Connectors 100 BaseT Ethernet, USB, +12VDC Power

Wireless BLE, Ibeacon

Enclosure

Rating IP66 (IEC 60529)

Construction Aluminum & Steel

Weight 11.6 lbs.

Glass Optically bonded w/ UV & IR blocking, Anti-Glare (AG)

Dimensions (in.) 14.75w x 12.25h x 2.80d

Reliability

System 60,000 hours (MTBF)

LED Backlight 100,000 hours (MTTH)

Certifications

Compliance RoHS, WEEE

Emissions FCC Part 15B, ICES-003, VCCI-CISPR 32:2016, EN 300328 / EN 301489-

1/3, CNS 13438:2006 Class A, K32/K35, K301489, TRA (UAE), SABSCoC,

ICASA, SDPP

Safety UL/cUL 62368-1, IEC/EN 62368-1, UL50, CAN/CSA C22.2, EN

55032/55024, CNS 14336-1, ECAS (UAE), NRCS-LoA, SIRIM, SNI

International US, Canada, EU, Taiwan, India, Australia, New Zealand, Japan, Kuwait,

Saudi Arabia, UAE, South Africa, Malaysia, Indonesia, Vietnam

Warranty

Standard Warranty 5 Years

Services Included (Domestic Only) Advance Exchange

Environmental

Operating Temperature -40°F to +122°F (-40°C to +50°C) ambient

Storage Temperature 0°F to +95°F (-18°C to +35°C) ambient

Model 9330-150-A01 Installation Instructions Page 6 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

4 System Overview

The model 9330-150-A01 OCS display is 15” diagonal sunlight readable, ruggedized outdoor fully sealed full

color display system with an embedded processor and environmental management system. The system is

designed to be connected directly to the local area network (LAN) via a CAT5 cable connection on the rear of

the unit. An IP67 rated outdoor external 120-220VAC DC power supply is provided to supply +15VDC to the

display via a power input connector on the rear of the unit.

4.1 Front of Display

The front of the display is shown in the figure below. The light sensor is located in the lower left-hand

corner of the display.

Figure 1 – Front of Display

4.2 Back of Display

The back of the display is shown in the figure below.

Figure 2 – Back of Display

Network (RJ45)

Connector)

Power

Indicator Light

Diagnostic Connector –

NOT USED

DC Power Input

Connector

Ambient

Light Sensor

DC Power Supply

Mounting Points

DC Power Supply

Mounting Points (2)

Serial Number

Label

Model 9330-150-A01 Installation Instructions Page 7 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

5 System Connections

The Endura 15X model 9320-150-A01 OCS display utilizes an external +15VDC power supply that is

connected to a 120-220VAC power provided at the point of installation. The display is connected to an

available port on the store network switch using the supplied CAT5 cable as shown in the figures below.

For the connection to the Point of Sale (POS) system, the Endura 15X model 9320-150-A01 OCS supports

three different configurations depending on the POS system capabilities.

5.1 Direct Network Connection to POS

For this configuration, the OCS display is connected directly to the store network switch that is on the same

network as the POS system as shown below.

Figure 3 – System Connections – Direct Connection to POS

Model 9330-150-A01 Installation Instructions Page 8 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

5.2 Serial Server Connection to POS

For POS systems that require direct connectivity to the order taking register RS-232 serial port, then a Serial

Server device is required to convert the serial data to TCP/IP Ethernet. The output of the serial server is

then connected to the store network switch as shown below.

Figure 4 – System Connections – Serial Server Connection to POS

5.3 Serial Server Connectivity

If the POS system relies on connectivity directly to the order taking register, then the Serial Server device will

need to be installed within a few feet of the POS register. Run a Cat5 cable from the Store’s Network Switch

to the area where the Serial Server will be installed and ensure there is enough slack in the cable to allow for

at least a 2’ service loop on each end, then terminate both ends with RJ45 connectors. If the connection to

the POS system is on a server in the office rather than the order taking register, use the supplied 14’ pre-

terminated cat5 cable to connect the Serial Server to the Switch.

Figure 5 – Serial Server (Both Ends)

DB9 Null

Modem

Connection

RJ45 Ethernet

Connection

Power Input

Reset Button

Power Indicator

Model 9330-150-A01 Installation Instructions Page 9 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

The Serial Server will come with a DB9 Null Modem Cable. It is IMPERATIVE that this cable be connected to

the DB9 end of the Serial Server. From that cable, connect to the POS. If the POS requires anything other

than the DB9 female end of the Null Modem Cable, the proper adapters/patch cables will be supplied. DO

NOT, under any circumstances deviate from this spec. Plug the power cable into the power connection of

the Serial Server. The Serial Server should be placed in close proximity to the POS and must be accessible

for maintenance. Use the supplied screws / anchors to secure to a wall or flat surface. Refer to the

appropriate configuration manual (if applicable) to ensure the POS system is ready to communicate.

5.4 Video Encoder Connection to POS Video Output

For applications where the POS system renders the video content for the OCS display directly, the video

source can be streamed directly to the OCS using a digital video encoder as shown below. The encoder

converts the HDMI video signal to H.264 streaming video for transmission to the OCS display where it is

decoded in real time. For this streaming video configuration, the video decoding software application will be

installed on the OCS by Delphi prior to shipment.

5.4.1 VGA Connection

If the POS system video out supports only VGA, then a VGA to HDMI converter can be installed between the

POS VGA output and the Digital Video Encoder HDMI video input as shown below.

5.4.2 Display Port Connection

If the POS system video out supports only Display Port (DP), then a DP to HDMI cable can be used as long as

the POS DP output supports Dual Mode operation (HDMI compatibility mode). Dual mode DP may be

labeled as DisplayPort++ or DP++.

Endura 15X Order Confirmation

Display Model 9330-150-A01

120VAC

Power

External +15VDC

Power Supply

+15VDC Power

Network

Switch

CAT5 Cable

(Ethernet)

In-Store

Connections

External Drive-

Thru Connections

Store Network

POS Terminal or

Video Server

Digital Video

Encoder

1601-H264-ENC

HDMI to HDMI

DP++ to HDMI

Ethernet

VGA to HDMI

Converter (if

needed)

HDMI

VGA

Figure 6 – System Connections – Video Encoder Connection to POS

Model 9330-150-A01 Installation Instructions Page 10 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

5.5 Supplied Equipment

The following components are supplied with the Endura® 15X Model 9330-150-A01 Display. Please note that

the components are optional and may vary based on the destination market, POS configuration and specific

customer requirements.

Item Description Part Number Alternative Part Number

Endura 15X Display 9330-150-A01 9330-150-STD

External DC Power Supply (Optional) 9302-0013-0000

CAT5E Cable Kit 3232-200-CAT5 (White CAT5

Cable, 200 ft., RJ45 Field

Connector

DCN1546440-1 (RJ45 Field

Connector only)

Serial Server (Optional) 1601-SERIAL-SER

Digital Video Encoder (Optional) 1601-H264-ENC

VGA to HDMI Converter (Optional) 1601-VGA-HDMI

Power Cable (China CCC Certified) DEL-PWR-CD-CN

Power Cable (Europe) DEL-PWR-CD-EU

Power Cable (Japan PSE certified) DEL-PWR-CD-JP

Power Cable (Taiwan) DEL-PWR-CD-TW

Note: The country specific power cord is supplied with the 15X Display (part number and description

above). It is only used for the Endura®15X Model 9330-150-A01 Order Confirmation System Display.

5.6 Display Mounting Options

The Model 9330-150-A01 display can be mounted using a variety of different mounting enclosures.

Depending on the type of mounting option (canopy, speaker stand, menu board, etc.), Delphi may either

supply part or all of the necessary equipment. Please refer to the appropriate manual for the different

mounting options.

6 Installation Procedures

Install the 9330-150-A01 display into the applicable mounting option utilizing the supplied mounting

instructions. Once the Display is installed, pull the supplied CAT5E cable from the display to the location of

the network switch that is to be used to provide the POS data connection to the display.

6.1 CAT5 Cable Termination at the Display

The CAT5E cable should be terminated and connected to the back of the display using the supplied

waterproof RJ45 Field Connector Kit as seen in the figure below. Note: Failure to use the supplied

waterproof connector will void the system warranty!

Figure 7 - Detail of Watertight Field Connector Kit

Model 9330-150-A01 Installation Instructions Page 11 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

Very Important

The Field Connector Kit contains a SHIELDED RJ45 connector as shown on the right below. This connector

MUST be used on the back of the display. Use of any other type of connector on the back of the display will

result in a loose connection, and will void the customer’s warranty. Although the shielded connector is

necessary, it is not actually used as a shield, so shield wires will not be connected to it.

Figure 8 - Detail of Non-Shielded vs. Shielded RJ45 Connector

Terminate the CAT5E cable using the standard 568B wiring pin-out as shown in the figure below.

Figure 9 - Standard 568B Pinout Detail

To begin the process of assembling the Field Connector kit for connection to the back of the display; First,

place the small compression nut, the grommet, the large compression nut, the O-ring and the housing on

the cable as seen in the figure below.

Figure 10 – Field Connector Assembly Step 1

Model 9330-150-A01 Installation Instructions Page 12 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

Next, strip the jacket from the end of the CAT5E cable, and put the parts together loosely (do not tighten) as

shown below.

Figure 11 - Field Connector Assembly Step 2

Next, untwist the wires and place them into the correct order for 568B termination. Cut the length of the

wires down to approximately ½” (13mm), then terminate the cable with the supplied shielded RJ45

connector as shown below.

Figure 12 - Field Connector Assembly Step 3

Slide the housing up the cable until the RJ45 connector is seated into the housing. Place one of the two

supplied retainer clips (the other one is a spare) into the slot and ensure it is clipped into place as shown

below.

Lastly, tighten the compression nut and the assembly is complete. The completed connector should look

like the one pictured below.

Model 9330-150-A01 Installation Instructions Page 13 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

Figure 13 - Field Connector Assembly Step 4

6.2 Connecting Power and Data to the Display

The water-proof RJ45 connector is now ready for connection to the display. Plug the connector to the back

of the display at the RJ45 receptacle. Once connected, screw the “Connector Nut” into the back of the

display until it is tight.

Connect the +15V power supply output cable barrel connector to the power input connector on the back of

the display as shown below. BE SURE to lock the connector in place using the locking ring so it will maintain

a secure and watertight connection. Apply AC power and verify that the power indicator illuminates.

Figure 14 – Display Data and Power Connections

Verify that the

power indicator

light is on when

power is applied

Tighten Locking

Ring on DC Power

Connector

Tighten Locking

Ring on Ethernet

Connector

Model 9330-150-A01 Installation Instructions Page 14 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

7 System Test

Once all connections are made and the system is powered up, test the system by having the store run a test

order on the POS system. The POS system MUST be properly configured to do this. Contact the store’s POS

helpdesk if you need assistance with the POS configuration. If orders are displayed, the system test is

complete. If not, please refer to the following troubleshooting steps.

8 Trouble Shooting

Refer to the following troubleshooting steps to diagnose and resolve any network communication issues.

8.1 Verify Ethernet Cable is Terminated Correctly

Using a Cat5 Cable Tester, verify that the RJ45 connectors on both ends of the CAT5 are terminated

correctly. If the cable tests good, proceed to the next step.

8.2 Verify Network Switch Configuration

Using a test PC or laptop computer, connect to the switch and try to ping the display. Make sure to change

the IP address on your PC or laptop to allow communications with the display. If you cannot ping the

display, double check your connections including retesting the Cat5 cable.

8.3 Verify Point of Sale is Configured Correctly

If all tests pass, double check the POS settings and try another test order. If necessary, call the store’s POS

help desk or Delphi Technical Support for assistance.

8.4 Verify Serial Server is Configured Correctly

Verify that the Serial Server (if used) is set to the correct IP address settings and connected to the correct

serial COM port on the POS system.

8.5 Verify Video Encoder is Configured Correctly

Verify that the Video Encoder (if used) is set to the correct IP address settings and connected to the correct

HDMI or VGA port (converter required) on the POS system.

8.6 Verify Display Connectivity with POS Emulator

If the POS system is not running yet (new install) or is not capable of sending orders, the test must be

conducted using Delphi’s POS Emulator program. If orders do not show using this program,

troubleshooting of the installation will be necessary to find the fault.

If you are unsure of how to perform these tests, refer to Delphi’s web site at DelphiDisplay.com or contact

Delphi Technical Support.

Model 9330-150-A01 Installation Instructions Page 15 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

9 Technical Support

For technical assistance, please contact:

Delphi Display Systems, Inc.

3550 Hyland Avenue

Costa Mesa, CA 92626

In the US: 1-800-456-0060

1. Select menu Option 1 for technical support

2. Select Option 9 for OCS installation support

International: +1-714-825-3400

Email: techsupport@delphidisplay.com

10 Display Dimensions

Model 9330-150-A01 Installation Instructions Page 16 of 16

Document: INS-9330-A01, Rev. C

Printed copies are Uncontrolled unless clearly marked as a Controlled document. User is responsible for verifying document is the current revision.

11 Document Revisions

Revision

Date

Notes

Author

A 7/20/20

Initial Release KBN

B 4/5/21 Added Display Port connectivity information to Video

Encoder configuration.

KBN

C 1/14/22

Added international power cord options to supplied

equipment table along with usage note.

KBN

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