
4
Shipping and Receiving
Receiving Shipment
The utmost care is taken at our factory to protect the integrity of our shipping crates and the fireplace
components within. In the event that the shipping container is damaged in transit you should be prepared
to capture photo documentation of the damaged container prior to signing for receipt of the shipment.
Please document-shipping damages such as forklift cuts and gouges as well as signs of the crate being
dropped on the driver’s delivery receipt and have the driver initial.
Uncrating Product
Within twenty-four (24) hours of signing for receipt of the fireplace, it must be uncrated and all contents
inspected for damage. During the uncrating process, care must be taken to protect the integrity of the
contents. Never stack the stone material upon each other without placing foam packing material
or plastic shims between them carefully. Should any damage be identified, De Vinci Cast Stone must
be
notified
via
phone
(405-680-9000)
and
or
email
(
[email protected])
within
that
24-hour
period. Such email notification must include photographic evidence of damage(s) along with photographs
of the crating and packing components. Should damages be identified, De Vinci Cast Stone will work with
the client in the most expeditious manner to bring resolution to the identified issue(s). While DeVinci will
work with the client to resolve any issues, DeVinci is not and will not accept liability except as set forth in
the terms of sale. DeVinici is not liable for any damage that results from delivery, unloading or unpacking.
DeVinci shall only be liable for damages which resulted from packing or crating.
Receipt of Shipment and Inspection of Contents
The shipping crate and contents are extremely heavy. Assure that appropriate equipment and personnel
are available to assist the shipping carrier with staging as well as breaking down its content for inspection.
DeVinci is not liable for damages that
occur because of delivery, unloading or
unpacking.
Never stack the stone material
upon each other without placing
foam packing material or
plastic shims between them
carefully.
CAUTION
Here are pictures of how a typical
fireplace is packaged. When you receive
a crate and remove the top you will see
a bed of packaging foam. Under the
foam are the various pieces of stone
individually separated by foam material.