Dodge Ram Truck 1500 Instruction Manual

Ram Truck 1500/2500/3500
WARRANTY INFORMATION
2013

IMPORTANT
This booklet contains Chrysler Group LLC limited warranties. It
should be kept in your vehicle and presented to your Dealer if
any warranty service is needed.
The warranty text begins on page 4 of this booklet.

WARRANTY COVERAGE AT A GLANCE
DESCRIPTION 1 Yr/
12, 000
2Yr/
24,000
3Yr/
36,000
3Yr/
50,000
3 Yr/
Unlimited
5 Yr/
50,000
5 Yr/
100,000
7Yr/
70,000
8Yr/
80,000
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Powertrain Limited Warranty
Federal Emissions Warranty
Federal Emission Warranty -
Specified Components
Federal Emission Warranty -
Heavy Duty Gas
© 2012 Chrysler Group LLC
WARRANTY COVERAGE AT A GLANCE
1

1. Your Legal Rights Under These Limited
Warranties ..............................4
2. What’s Covered Under Chrysler Group LLC’s
Warranties ..............................5
2.1 Basic Limited Warranty ..................5
2.2 Corrosion Warranty .....................8
2.3 Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only) ...................9
2.4 Powertrain Limited Warranty ..............9
3. What’s Not Covered ......................12
3.1 Modifications Not Covered ...............12
3.2 Environmental Factors Not Covered .........13
3.3 Maintenance Costs Not Covered ...........14
3.4 Racing Not Covered ...................14
3.5 Certain Kinds of Corrosion Not Covered .....14
3.6 Other Exclusions ......................15
3.7 Total Loss, Salvage, Junk, or Scrap Vehicles
Not Covered ........................16
3.8 Restricted Warranty ....................16
4. Other Terms of Your Warranties ..............17
4.1 Exchanged Parts May Be Used in Warranty
Repairs ............................17
4.2 Pre-Delivery Service ...................18
4.3 Production Changes ....................18
5. Emission Warranties Required By Law .........19
5.1 Federal Emission Warranty ...............19
5.2 Emission Performance Warranty ...........20
5.3 Federal Emission Warranty - Heavy Duty
Gasoline Truck .......................21
5.4 Noise Emission Warranty - Heavy Duty Truck ..22
TABLE OF CONTENTS
2

6. How to Get Warranty Service ................25
6.1 Where to Take Your Vehicle ..............25
6.2 How To Get Roadside Assistance Service
- U.S. or Canada Only ..................27
6.3 Emergency Warranty Repairs .............29
6.4 Getting Service Under the Federal Emission
Performance Warranties .................29
7. How to Deal with Warranty Problems ..........31
7.1 Steps to Take ........................31
7.2 Helpful Addresses and Telephone Numbers ....34
8. Optional Service Contract ..................36
9. Maintenance ...........................37
9.1 General Information ...................37
9.2 Where To Go For Maintenance ............38
TABLE OF CONTENTS
3

1. Your Legal Rights Under
These Limited Warranties
The warranties contained in this booklet are the only
express warranties that Chrysler Group LLC (⬙Chrysler⬙)
makes for your vehicle. These warranties give you
specific legal rights. You may also have other rights
that vary from state to state. For example, you may
have some implied warranties, depending on the state
where your vehicle was sold or is registered.
These implied warranties are limited, to the extent
allowed by law, to the time periods covered by the
express written warranties contained in this booklet.
If you use your vehicle primarily for business or
commercial purposes, then these implied warranties do
not apply and Chrysler completely disclaims them to the
extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your
vehicle is used for racing, even if the vehicle is equipped
for racing.
Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.
1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or conse-
quential damages connected with your vehicle’s fail-
ure, either while under warranty or afterward.
Examples of such damages include:
•lost time;
•inconvenience;
•the loss of the use of your vehicle;
•the cost of rental vehicles, gasoline, telephone, travel,
or lodging;
•the loss of personal or commercial property; and
•the loss of revenue.
Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
4

2. What’s Covered Under
Chrysler Group LLC’s
Warranties
2.1 Basic Limited Warranty
A. Who Is Covered?
You are covered by the Basic Limited Warranty if you
are a purchaser for use of the vehicle.
B. What’s Covered
The Basic Limited Warranty covers the cost of all parts
and labor needed to repair any item on your vehicle
when it left the manufacturing plant that is defective in
material, workmanship or factory preparation. There is
no list of covered parts since the only exception are tires
and Unwired headphones. You pay nothing for these
repairs. These warranty repairs or adjustments — includ-
ing all parts and labor connected with them — will be
made by your dealer at no charge, using new or remanu-
factured parts.
C. Items Covered by Other Warranties
The following are covered by separate warranties offered
by their makers. They are not covered by the Basic
Limited Warranty:
•tires;
•Unwired headphones; or
•items added or changed after your vehicle left the
manufacturing plant, such as accessories or protection
products, or items changed because of customization
or van conversion.
Be sure you get a copy of any warranty that applies to
these items from your dealer, or from the maker of the
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
5

product. You can find the tire and Unwired headphone
warranty statements in your Owner’s Literature Package.
D. Towing Costs Are Covered Under Certain
Circumstances
The Roadside Assistance covers the cost of towing your
vehicle to the nearest Chrysler, Dodge, Jeep, or Ram
dealer if your vehicle becomes disabled as a result of a
mechanical breakdown. If you choose to go to another
dealership, you will be responsible for the cost if the
extra distance exceeds 10 miles. See Section 6.2 for
information on how to get towing service in the United
States and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
•the date you take delivery of the vehicle; or
•the date when the vehicle was first put into service —
for example, as a dealer “demo” or as a Chrysler
company vehicle.
F. When It Ends
The Basic Limited Warranty lasts for 36 months from the
date it begins or for 36,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
•brakes (rotors, pads, linings, and drums);
•wiper blades;
•clutch discs or modular clutch assembly (as
equipped);
•windshield and rear window; and
•wheel alignment and wheel balancing
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
6

G. Registration and Operation Requirements
The Basic Limited Warranty covers your vehicle only if:
•it was built for sale in the U.S.;
•it’s registered in the U.S.;
•it’s driven mainly in the U.S. or Canada; and
•it’s operated and maintained in the manner described
in your Owner’s Manual.
H. If Your Vehicle Leaves the United States (We
Include U.S. Possessions and Territories as
Part of the United States for Warranty
Purposes):
EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS VEHICLE IF IT IS
SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN THE UNITED STATES.
This policy does not apply to vehicles that have re-
ceived authorization for export from Chrysler. Dealers
may not give authorization for export. You should con-
sult an authorized dealer to determine this vehicle’s
warranty coverage if you have any questions.
This policy does not apply to vehicles registered to
U.S. government officials or military personnel on as-
signment outside of the United States.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
7

2.2 Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for use of the
vehicle.
B. What’s Covered
This warranty covers the cost of all parts and labor
needed to repair or replace any sheet metal panels that
get holes from rust or other corrosion. If a hole occurs
because of something other than corrosion, this warranty
does not apply. Cosmetic or surface corrosion — result-
ing, for example, from stone chips or scratches in the
paint — is not covered. For more details on what isn’t
covered by this warranty, see 3.5.
C. How Long It Lasts
The Corrosion Warranty starts when your Basic Limited
Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
•For sheet metal panels, the limit is 36 months, with no
mileage limit.
•For an outer-body sheet metal panel — one that is
finish-painted and that someone can see when walk-
ing around the vehicle — the limits are 5 years or
100,000 miles on the odometer, whichever occurs
first.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
8

2.3 Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the State of Kansas,
seatbelts and related seatbelt components are warranted
against defects in workmanship and materials for 10
years, regardless of mileage. This warranty does not
cover replacement of seatbelts and related components
required as the result of collision.
2.4 Powertrain Limited Warranty
A. Who Is Covered?
You are covered by the Powertrain Limited Warranty if
you are a purchaser for use of the vehicle.
B. What’s Covered
The Powertrain Limited Warranty covers the cost of all
parts and labor needed to repair a powertrain component
listed in section 2.4.E below that is defective in work-
manship and materials.
C. How Long It Lasts
The Powertrain Limited Warranty lasts for up to 5 years
or 100,000 miles on the odometer, whichever occurs
first, calculated from the start date of the Basic Limited
Warranty, as set forth in Section 2.1(E).
D. Towing Costs Are Covered
The Powertrain Limited Warranty covers the cost of
towing your vehicle to the nearest authorized Chrysler,
Dodge, Jeep or Ram dealer if your vehicle cannot be
driven because a covered part has failed.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
9

If you choose to go to another dealership, you will be
responsible for the cost if the extra distance exceeds 10
miles. See Section 6.2 for information on how to get
towing service in the United States and Canada.
E. Parts Covered
The Powertrain Limited Warranty covers these parts and
components of your vehicle’s powertrain supplied by
Chrysler Group LLC:
Gasoline Engine:
cylinder block and all internal parts; cylinder head
assemblies; timing case, timing chain, timing belt, gears
and sprockets; vibration damper; oil pump; water pump
and housing; intake and exhaust manifolds; flywheel
with starter ring gear; core plugs; valve covers; oil pan;
turbocharger housing and internal parts; turbocharger
wastegate actuator; supercharger; serpentine belt ten-
sioner; seals and gaskets for listed components only.
Transmission:
transmission case and all internal parts; torque converter;
drive/flex plate; transmission range switch; speed sensors;
pressure sensors; transmission control module; bell hous-
ing; oil pan; seals and gaskets for listed components only.
NOTE: MANUAL TRANSMISSION CLUTCH PARTS
ARE NOT COVERED AT ANY TIME.
Front Wheel Drive:
transaxle case and all internal parts; axle shaft assem-
blies; constant velocity joints and boots; differential
cover; oil pan; transaxle speed sensors; transaxle sole-
noid assembly; PRNDL position switch; transaxle elec-
tronic controller; torque converter; seals and gaskets for
listed components only.
NOTE: MANUAL TRANSMISSION CLUTCH PARTS
ARE NOT COVERED AT ANY TIME.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
10

All Wheel Drive (AWD):
power transfer unit and all internal parts; viscous cou-
pler; axle housing and all internal parts; constant velocity
joints and boots; driveshaft and axle shaft assemblies;
differential carrier assembly and all internal parts; output
ball bearing; output flange; end cover; overrunning
clutch; vacuum motor; torque tube; pinion spacer and
shim, seals and gaskets for listed components only.
Rear Wheel Drive:
rear axle housing and all internal parts; axle shafts; axle
shaft bearings; drive shaft assemblies; drive shaft center
bearings; universal joints and yokes; seals and gaskets
for listed components only.
Four-Wheel Drive (4X4):
transfer case and all internal parts; transfer case control
module and shift mode motor assembly; axle housing
and all internal parts; axle shafts; axle shaft bearings;
drive shafts assemblies (front and rear); drive shaft
center bearings; universal joints and yokes; disconnect
housing assembly; seals and gaskets for the listed com-
ponents only.
F. Other Provisions of This Powertrain Limited
Warranty
All other terms of the New Vehicle Limited Warranty
including the Section 1 (Your Rights Under These
Limited Warranties) and Section 3 (What’s Not Covered)
apply to this Powertrain Limited Warranty.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
11

3. What’s Not Covered
3.1 Modifications Not Covered
A. Some Modifications Don’t Void the
Warranties But Aren’t Covered
Certain changes that you might make to your vehicle do
not, by themselves, void the warranties described in this
booklet. Examples of some of these changes are:
•installing non-Chrysler Group LLC (⬙Chrysler⬙) parts,
components, or equipment (such as a non-Chrysler
radio or speed control); and
•using special non-Chrysler materials or additives.
But your warranties don’t cover any part that was not
on your vehicle when it left the manufacturing plant or is
not certified for use on your vehicle. Nor do they cover
the costs of any repairs or adjustments that might be
caused or needed because of the installation or use of
non-Chrysler parts, components, equipment, materials,
or additives.
Performance or racing parts are considered to be
non-Chrysler parts. Repairs or adjustments caused by
their use are not covered under your warranties.
Examples of the types of alterations not covered are:
•installing accessories — except for genuine Chrysler /
MOPAR accessories installed by an authorized
Chrysler, Dodge, Jeep or Ram dealer;
•applying rustproofing or other protection products;
•changing the vehicle’s configuration or dimensions,
such as converting the vehicle into a limousine or
food service vehicle; or
•using any refrigerant that Chrysler has not approved.
WHAT’S NOT COVERED
12

B. Modifications That WILL Void Your
Warranties
These actions will void your warranties:
•disconnecting, tampering with, or altering the odom-
eter will void your warranties, unless your repairing
technician follows the legal requirements for repairing
or replacing odometers; or
•attaching any device that disconnects the odometer
will also void your warranties.
3.2 Environmental Factors Not Covered
Your warranties don’t cover damage caused by environ-
mental factors such as airborne fallout, bird droppings,
insect damage, chemicals, tree sap, salt, ocean spray,
acid rain, and road hazards. Nor do your warranties
cover damage caused by hailstorms, windstorms, torna-
does, sandstorms, lightning, floods, and earthquakes.
Your warranties do not cover conditions resulting
from anything impacting the vehicle. This includes
cracks and chips in glass, scratches and chips in painted
surfaces, or damage from collision.
WHAT’S NOT COVERED
13

3.3 Maintenance Costs Not Covered
Your warranties don’t cover the costs of repairing
damage caused by poor or improper maintenance. Nor
do they cover damage caused by the use of contaminated
fuels, or by the use of fuels, oils, lubricants, cleaners or
fluids other than those recommended in your Owner’s
Manual.
The warranties don’t cover the costs of your vehicle’s
normal or scheduled maintenance — the parts and
services that all vehicles routinely need. Some of these
parts and services, which your warranties don’t cover,
include:
•lubrication;
•engine tune-ups;
•replacing filters, coolant, spark plugs, bulbs, or fuses
(unless those costs result from a covered repair);
•cleaning and polishing; and
•replacing worn wiper blades, worn brake pads and
linings, or clutch linings.
3.4 Racing Not Covered
Your warranties don’t cover the costs of repairing
damage or conditions caused by racing, nor do they
cover the repair of any defects that are found as the result
of participating in a racing event.
3.5 Certain Kinds of Corrosion Not
Covered
Your warranties don’t cover the following:
•corrosion caused by accident, damage, abuse, or
vehicle alteration;
•surface corrosion caused by such things as industrial
fallout, sand, salt, hail, ocean spray, and stones;
WHAT’S NOT COVERED
14

•corrosion caused by the extensive or abnormal trans-
port of caustic materials like chemicals, acids, and
fertilizers; and
•corrosion of special bodies, body conversions, or
equipment that was not on your vehicle when it left
the manufacturing plant or was not supplied by
Chrysler.
3.6 Other Exclusions
Your warranties don’t cover the costs of repairing
damage or conditions caused by any of the following:
•fire or accident;
•abuse or negligence;
•misuse — for example, driving over curbs or over-
loading;
•tampering with the emission systems, or with a part
that could affect the emission systems;
•use of used parts, even if they were originally sup-
plied by Chrysler (however, authorized Chrysler /
MOPAR remanufactured parts are covered);
•windshield or rear window damage from external
objects;
•any changes made to your vehicle that don’t comply
with Chrysler; or
•using any fluid that doesn’t meet the minimum
recommendations in your Owner’s Manual.
WHAT’S NOT COVERED
15

3.7 Total Loss, Salvage, Junk, or Scrap
Vehicles Not Covered
A vehicle has no warranty coverage of any kind if:
•the vehicle is declared to be a total loss by an
insurance company;
•the vehicle is rebuilt after being declared to be a total
loss by an insurance company; or
•the vehicle is issued a certificate of title indicating that
it is designated as “salvage,” “junk,” “rebuilt,”
“scrap,” or some similar word.
Chrysler will deny warranty coverage without notice
if it learns that a vehicle is ineligible for coverage for any
of these reasons.
3.8 Restricted Warranty
Your warranties can also be restricted by Chrysler.
Chrysler may restrict the warranty on your vehicle if the
vehicle is not properly maintained, or if the vehicle is
abused or neglected, and the abuse or neglect interferes
with the proper functioning of the vehicle. If the war-
ranty is restricted, coverage may be denied or subject to
approval by Chrysler before covered repairs are
performed.
WHAT’S NOT COVERED
16

4. Other Terms of Your
Warranties
4.1 Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction, Chrysler Group
LLC (⬙Chrysler⬙) may offer exchange service on some
vehicle parts. This service is intended to reduce the
amount of time your vehicle is not available for your use
because of repairs. Parts used in exchange service may
be new, remanufactured, reconditioned, or repaired,
depending on the part involved.
All exchange parts that might be used meet Chrysler
standards, and have the same warranties as new parts.
Examples of the kinds of parts that might be serviced
in this way are:
•engine assemblies;
•transmission assemblies;
•instrument cluster assemblies;
•radios, tape, CD and DVD players;
•speedometers; and
•powertrain control modules.
To help control suspected ozone-depleting agents, the
EPA requires the capture, purification, and reuse of
automotive air-conditioning refrigerant gases. As a re-
sult, a repair to the sealed portion of your air-
conditioning system may involve the installation of
purified reclaimed refrigerant.
OTHER TERMS OF YOUR WARRANTIES
17

4.2 Pre-Delivery Service
A defect in or damage to the mechanical, electrical,
sheet-metal, paint, trim, and other components of your
vehicle may have occurred at the factory or while it was
being shipped to the dealer.
Such a defect or damage is usually detected and
corrected at the factory. In addition, dealers must inspect
each vehicle before delivery. They repair any defects or
damage detected before the vehicle is delivered to you.
4.3 Production Changes
Changes may be made in vehicles sold by Chrysler and
its dealers at any time without incurring any obligation to
make the same or similar changes on vehicles previously
built or sold.
OTHER TERMS OF YOUR WARRANTIES
18