Dodge Ram Truck 1500 Instruction Manual

Ram Truck 1500/2500/3500
WARRANTY INFORMATION
2013

IMPORTANT
This booklet contains Chrysler Group LLC limited warranties. It
should be kept in your vehicle and presented to your Dealer if
any warranty service is needed.
The warranty text begins on page 4 of this booklet.

WARRANTY COVERAGE AT A GLANCE
DESCRIPTION 1 Yr/
12, 000
2Yr/
24,000
3Yr/
36,000
3Yr/
50,000
3 Yr/
Unlimited
5 Yr/
50,000
5 Yr/
100,000
7Yr/
70,000
8Yr/
80,000
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Powertrain Limited Warranty
Federal Emissions Warranty
Federal Emission Warranty -
Specified Components
Federal Emission Warranty -
Heavy Duty Gas
© 2012 Chrysler Group LLC
WARRANTY COVERAGE AT A GLANCE
1

1. Your Legal Rights Under These Limited
Warranties ..............................4
2. What’s Covered Under Chrysler Group LLC’s
Warranties ..............................5
2.1 Basic Limited Warranty ..................5
2.2 Corrosion Warranty .....................8
2.3 Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only) ...................9
2.4 Powertrain Limited Warranty ..............9
3. What’s Not Covered ......................12
3.1 Modifications Not Covered ...............12
3.2 Environmental Factors Not Covered .........13
3.3 Maintenance Costs Not Covered ...........14
3.4 Racing Not Covered ...................14
3.5 Certain Kinds of Corrosion Not Covered .....14
3.6 Other Exclusions ......................15
3.7 Total Loss, Salvage, Junk, or Scrap Vehicles
Not Covered ........................16
3.8 Restricted Warranty ....................16
4. Other Terms of Your Warranties ..............17
4.1 Exchanged Parts May Be Used in Warranty
Repairs ............................17
4.2 Pre-Delivery Service ...................18
4.3 Production Changes ....................18
5. Emission Warranties Required By Law .........19
5.1 Federal Emission Warranty ...............19
5.2 Emission Performance Warranty ...........20
5.3 Federal Emission Warranty - Heavy Duty
Gasoline Truck .......................21
5.4 Noise Emission Warranty - Heavy Duty Truck ..22
TABLE OF CONTENTS
2

6. How to Get Warranty Service ................25
6.1 Where to Take Your Vehicle ..............25
6.2 How To Get Roadside Assistance Service
- U.S. or Canada Only ..................27
6.3 Emergency Warranty Repairs .............29
6.4 Getting Service Under the Federal Emission
Performance Warranties .................29
7. How to Deal with Warranty Problems ..........31
7.1 Steps to Take ........................31
7.2 Helpful Addresses and Telephone Numbers ....34
8. Optional Service Contract ..................36
9. Maintenance ...........................37
9.1 General Information ...................37
9.2 Where To Go For Maintenance ............38
TABLE OF CONTENTS
3

1. Your Legal Rights Under
These Limited Warranties
The warranties contained in this booklet are the only
express warranties that Chrysler Group LLC (⬙Chrysler⬙)
makes for your vehicle. These warranties give you
specific legal rights. You may also have other rights
that vary from state to state. For example, you may
have some implied warranties, depending on the state
where your vehicle was sold or is registered.
These implied warranties are limited, to the extent
allowed by law, to the time periods covered by the
express written warranties contained in this booklet.
If you use your vehicle primarily for business or
commercial purposes, then these implied warranties do
not apply and Chrysler completely disclaims them to the
extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your
vehicle is used for racing, even if the vehicle is equipped
for racing.
Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.
1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or conse-
quential damages connected with your vehicle’s fail-
ure, either while under warranty or afterward.
Examples of such damages include:
•lost time;
•inconvenience;
•the loss of the use of your vehicle;
•the cost of rental vehicles, gasoline, telephone, travel,
or lodging;
•the loss of personal or commercial property; and
•the loss of revenue.
Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
4

2. What’s Covered Under
Chrysler Group LLC’s
Warranties
2.1 Basic Limited Warranty
A. Who Is Covered?
You are covered by the Basic Limited Warranty if you
are a purchaser for use of the vehicle.
B. What’s Covered
The Basic Limited Warranty covers the cost of all parts
and labor needed to repair any item on your vehicle
when it left the manufacturing plant that is defective in
material, workmanship or factory preparation. There is
no list of covered parts since the only exception are tires
and Unwired headphones. You pay nothing for these
repairs. These warranty repairs or adjustments — includ-
ing all parts and labor connected with them — will be
made by your dealer at no charge, using new or remanu-
factured parts.
C. Items Covered by Other Warranties
The following are covered by separate warranties offered
by their makers. They are not covered by the Basic
Limited Warranty:
•tires;
•Unwired headphones; or
•items added or changed after your vehicle left the
manufacturing plant, such as accessories or protection
products, or items changed because of customization
or van conversion.
Be sure you get a copy of any warranty that applies to
these items from your dealer, or from the maker of the
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
5

product. You can find the tire and Unwired headphone
warranty statements in your Owner’s Literature Package.
D. Towing Costs Are Covered Under Certain
Circumstances
The Roadside Assistance covers the cost of towing your
vehicle to the nearest Chrysler, Dodge, Jeep, or Ram
dealer if your vehicle becomes disabled as a result of a
mechanical breakdown. If you choose to go to another
dealership, you will be responsible for the cost if the
extra distance exceeds 10 miles. See Section 6.2 for
information on how to get towing service in the United
States and Canada.
E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
•the date you take delivery of the vehicle; or
•the date when the vehicle was first put into service —
for example, as a dealer “demo” or as a Chrysler
company vehicle.
F. When It Ends
The Basic Limited Warranty lasts for 36 months from the
date it begins or for 36,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
•brakes (rotors, pads, linings, and drums);
•wiper blades;
•clutch discs or modular clutch assembly (as
equipped);
•windshield and rear window; and
•wheel alignment and wheel balancing
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
6

G. Registration and Operation Requirements
The Basic Limited Warranty covers your vehicle only if:
•it was built for sale in the U.S.;
•it’s registered in the U.S.;
•it’s driven mainly in the U.S. or Canada; and
•it’s operated and maintained in the manner described
in your Owner’s Manual.
H. If Your Vehicle Leaves the United States (We
Include U.S. Possessions and Territories as
Part of the United States for Warranty
Purposes):
EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS VEHICLE IF IT IS
SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN THE UNITED STATES.
This policy does not apply to vehicles that have re-
ceived authorization for export from Chrysler. Dealers
may not give authorization for export. You should con-
sult an authorized dealer to determine this vehicle’s
warranty coverage if you have any questions.
This policy does not apply to vehicles registered to
U.S. government officials or military personnel on as-
signment outside of the United States.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
7

2.2 Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for use of the
vehicle.
B. What’s Covered
This warranty covers the cost of all parts and labor
needed to repair or replace any sheet metal panels that
get holes from rust or other corrosion. If a hole occurs
because of something other than corrosion, this warranty
does not apply. Cosmetic or surface corrosion — result-
ing, for example, from stone chips or scratches in the
paint — is not covered. For more details on what isn’t
covered by this warranty, see 3.5.
C. How Long It Lasts
The Corrosion Warranty starts when your Basic Limited
Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
•For sheet metal panels, the limit is 36 months, with no
mileage limit.
•For an outer-body sheet metal panel — one that is
finish-painted and that someone can see when walk-
ing around the vehicle — the limits are 5 years or
100,000 miles on the odometer, whichever occurs
first.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
8