Drinkwell EVERFLOW User manual

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EVERFLOW
for indoor and outdoor use
The Drinkwell® Everflow Fountain is intended for year-round
indoor household use or seasonal outdoor use. Do not operate
the fountain in temperatures below 40° F/4.4° C.
Read entire operating guide before using this product.
192 oz
(1.5 gal)

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2 3
To get the most protection out of your warranty, please
register your product within 30 days at www.petsafe.net.
By registering, and keeping your receipt, you will enjoy
the product’s full warranty and should you ever need to
call the Customer Care Center we will be able to help you
faster. Most importantly, PetSafe®will never give or sell
your valuable information to anyone. Complete warranty
information is available online at www.petsafe.net.
For product support, please contact our Customer Care
Center at 1-800-732-2677, or visit www.petsafe.net.
Table of Contents
Warranty.......................................................................................2
Important Safety Instructions ........................................................3
Components ................................................................................4
Features .......................................................................................4
Operating Instructions ..................................................................5
Fountain Disassembly & Cleaning .................................................7
Pump Maintenance ......................................................................9
Fountain Reassembly .................................................................11
Understanding the Drinkwell®Fountain Parts ..............................12
The Fountain and Your Environment ...........................................14
Tips on Use ................................................................................14
Manufacturer’s Safety Instructions ..............................................15
IMPORTANT SAFETY INSTRUCTIONS
Read all the instructions before using the appliance.
To reduce the risk of injury, close supervision is necessary
when an appliance is used around children.
To protect against electrical shock, do not place cord or
plug in water or other liquids.
Only use attachments recommended or sold by the
manufacturer.
While the fountain is plugged in, do not attempt to touch any
parts that may be moving.
Do not operate any appliance with a damaged cord or
adaptor, or after the appliance malfunctions or has been
dropped or damaged in any manner. Call customer service
immediately for further instructions at 1-800-732-2677.
Always unplug any appliance when not in use for prolonged
period of time, before putting on or taking o parts, and
before cleaning. Never pull on the cord to remove the
adaptor from the wall outlet.
Do not unplug by pulling on the electrical cord. To unplug,
grasp the adaptor, not the cord.
Do not use the appliance for other than intended use.
Everow will work with any standard garden hose, however
a Drinking Water Hose is recommended for maximum
pet safety.
Use caution when disassembling as some parts may have
sharp edges.
WARNING: When using electrical appliances, basic safety
precautions should always be followed to reduce the risk of fire,
electrical shock and/or injury to persons, including the following:
WARRANTY
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.

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4 5
Your fountain comes equipped with two different filters, a charcoal filter that
removes bad tastes and odors and a foam filter to trap larger debris before it
reaches the pump.
Components
192 oz /1.5 gal Water Capacity
Features
DO NOT RUN DRY.
FOR INDOOR HOUSEHOLD USE OR SEASONAL OUTDOOR USE.
OPERATING INSTRUCTIONS
1)
2)
As with any electrical device, check the electrical cord for any tears, or damage
before use.
Make sure the low-voltage power adaptor is tightly connected to the pump’s
electrical cord and that the threaded locking collar is tightened completely, see
Figures 1a & 1b.
Quick Connector allows
for easy removal and
attachment to standard
garden hose
Anti-Bite
Cord Cover
Float Valve always
keeps the fountain
full and can be
adjusted to set the
desired water level
Attaches to garden
hose to keep the
fountain full all the time
Charcoal filter removes bad
tastes and odors from the
water, keeping water fresh
Lid locks in place to
prevent accidental
removal by pets
Patented Free-Falling Stream
encourages pets to drink
more water and adds
oxygen for freshness
Split water flow improves
aeration and helps move debris
towards filters
Constant
circulation inhibits
bacteria growth in
between cleanings
Outdoor Rated
low-voltage submersible
pump for safe and quiet
operation
Plugs included for both**
openings to use the fountain
indoors
UV Resistant Plastic &
Dishwasher Safe
Foam filter catches dirt and debris
before it reaches the pump, helping to
maintain a constant flow rate
Receiving ramp reduces
splash and sound from
falling water
U.S. Patents Numbers: 5799609, 5842437
Housing
Lid
Housing Bowl with PumpCord with
Anti-Bite Cover
Adaptor
Outflow Tube Foam Filter
Charcoal
Filter
Indoor Plugs
and Washers
Hose
Connect
Hose Quick
Connectors
Float Valve
EVERFLOW
Installing the Charcoal Filter:
Open the housing lid to place the Charcoal
Filter (one filter is included with your fountain).
The Charcoal Filter fits between the grooves
in the housing with the black side facing out
towards the bowl, as shown in Figure 2. Make
sure the filter is pushed all the way down, and
lid is reattached.
Installing the Foam Filter:
The Foam Filter will come installed around the
pump beneath the housing. You will be able to
see the Foam Filter in place by looking through
the pre-filter on the right side. The Foam Filter
can be easily removed later for cleaning by
lifting it straight up as shown in Figure 3.
Place the fountain in a desired location. The
Everflow Fountain is intended for
year-round indoor household use or seasonal
outdoor use. Never operate the fountain in temperatures below 40° F / 4.4° C.
When using the fountain outdoors, it should be placed in a shady area away from
direct sunlight. This will keep the water cool.
IMPORTANT: Rinse charcoal filter thoroughly under cool water before placing in
the housing. This will remove any loose charcoal dust, which is harmless. A small
amount of charcoal dust may shed for the life of the filter. This is normal and not
harmful to your pet.
Fig. 3
Fig. 2
3)
4)
Fig. 1a Fig. 1b
** The fountain will not refill automatically
when disconnected from the hose, please
monitor and refill as needed when used indoors.

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FLOAT ADJUSTMENT
Everflow’s water level comes pre-adjusted to its midrange right out of the box.
The level can easily be adjusted by removing the housing and adjusting the valve.
Empty all water from the fountain and loosen the lock nut in the middle of the
float. Raise or lower the valve using the built in marks as guides.
Be sure to retighten the lock nut and then replace housing. Experiment with
different water levels to find what works best for you and your pet.
OPERATING INSTRUCTIONS
FOUNTAIN DISASSEMBLY & CLEANING
OPERATING INSTRUCTIONS
FILTER SYSTEM
Remove the Float Valve by unscrewing the connecting nut located on the outside
of the fountain, and installing the included plug in it’s place, see Figure 5.
Note: Everflow will overflow if the plug is not installed once the Float Valve is removed.
Snap the housing back into place and fill the
bowl with 1.5 gal (192 oz) of water. Also open
the housing lid and fill the housing with water –
this will prime the pump. Close the lid.
Plug the fountain into a power outlet. Everflow
will fill slowly and water will begin flowing from
the spout.
When placing the fountain outdoors, open
the housing and reinstall the float valve if removed from indoor use. Install the
Quick Connect adapter by screwing the smaller end to Everflow as shown in
Figure 6.
Then screw the other half of the Quick Connect to the garden hose and snap
firmly into place on Everflow as shown in Figure 7.
Note: Press the hose firmly into place to prevent leaking, make sure to listen for the “click” to
ensure a tight connection.
Note: The hose can be installed on either side of Everflow by removing the Float Valve as
described above and then reattaching on the other side. Remember to use the included plugs
and washers to seal the opposite side of the fountain to stop leaking.
Note: Everflow will work with any standard garden hose, however a Drinking Water
Hose is recommended for maximum pet safety.
Turn hose on to full pressure. Once water has reached its level capacity, plug the
fountain into a power outlet.
5)
IMPORTANT: Many outdoor power outlet covers will not accommodate Everflow’s
AC adaptor. In these cases, an extension cord may be used. If using an extension
cord, be sure it is not damaged nor has any exposed wires and that it is a properly
rated power cord, for either indoor or outdoor use depending on the placement
of the fountain. If your pet is prone to chewing, be sure to protect the extension
cord from your pet with a power cord protector, available in many forms at most
hardware stores. Before you plug the fountain into an electrical outlet, make sure
your hands, the adaptor and the cord are dry.
Fig. 5
Fig. 7
PHOTO OF HIGH SETTING
Fig. 6
PHOTO OF LOW SETTING
The fountain is equipped with two types of filters, both of which should be replaced
on a regular basis. Replace filters more frequently when using the fountain for
multiple pets or pets that produce a lot of saliva. A 3-layer charcoal filter removes
bad tastes and odors, keeping water fresh. A foam filter collects hair and debris and
prevents it from reaching the pump, providing optimal filtration. The filters together
will keep the pump cleaner and provide fresher water for your pet.
3-Layer Charcoal Filter:
Change the charcoal filter every 2 to 4 weeks when used
Indoors and every 1 to 2 weeks when used Outdoors.
Charcoal filter may be rinsed out with water when fountain
is cleaned and in between cleanings. Never wash the filter
with soapy water, this will leave soap residue inside the
filter and it will need to be discarded.
When placing the fountain Indoors, remove the housing by gently pressing on
each side of the housing where it locks into the bowl. Lift the housing straight up
and set aside, see Figure 4.
Fig. 4

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8 9
Next, remove the foam filter and rinse thoroughly in fresh water if you plan on
reusing the filter after cleaning. Or discard in the garbage, if you plan on replacing
with a new foam filter.
To remove the pump, take the power adaptor and unthread (untwist) the plastic
locking collar by twisting to the left. Once completely removed from the threads,
pull the electrical cord away from the adaptor and this will expose the two metal
prongs. With the adaptor detached from the electrical cord, pull the cord through
the opening on the inside of the bowl. Lift the pump and cord up from the bowl
and set aside for further cleaning, see Figures 9a and 9b.
FOUNTAIN DISASSEMBLY & CLEANING
7) The fountain should now be completely disassembled for proper cleaning. Wash
the fountain parts with soap and warm water and rinse thoroughly. If placing
the fountain parts inside the dishwasher, we recommend the top rack and/or
silverware holder. If possible, turn down the temperature of the water inside the
dishwasher. The pump is not dishwasher safe, hand wash only.
5)
6)
FOUNTAIN DISASSEMBLY & CLEANING
CLEANING TIP:
If you have trouble reaching certain spots
inside the fountain, try using a cotton swab or
purchase a Drinkwell®Cleaning Kit that contains
three different sized bottle brushes to help clean
hard-to-reach spots.
The kit can be purchased by calling Customer
Care at 1-800-732-2677, or by visiting
www.petsafe.net.
SKU: CKPH
PUMP MAINTENANCE
Cleaning the pump is essential to the longevity of the fountain, as well as the
cleanliness of the water. Clean the pump every 2 weeks.
Model SP-880 [AC 12V~60Hz / 7.7 W]
Power
Adaptor
Pump
Impeller
Stator
Flow Control
Dial
Faceplate
IMPORTANT: Warranty may be voided if the motor is not cleaned.
Fig. 8
Fig. 9bFig. 9a
Unplug the fountain. Remove garden hose if using outdoors. Pour out any
remaining water and set aside.
Open the housing lid and remove the charcoal filter. Grasp housing firmly and
pour out the remaining water.
Remove the housing as instructed on page 6, Figure 4. Tilt the housing
slightly to the left to allow remaining water to drain out of the inlet hole.
Remove Outflow Tube from the bottom of the housing, see Figure 8.
1)
2)
3)
4)
Filters are an added feature of the fountain. Their use is not required for normal
operation. However, when used properly and changed regularly, the filters help keep
the water cleaner and fresher, while extending the life of your fountain.
FOUNTAIN - CLEAN ONCE A WEEK
Foam Filter:
Replace the foam filter every 4 to 8 weeks, depending on
the location of the fountain and the number of pets using
it. If you do not intend to replace the filter at the time of
cleaning, rinse the foam filter thoroughly with fresh water.

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10 11
PUMP MAINTENANCE
Remove the faceplate from the pump by inserting a fingernail or other slim
object, into the seam and pull straight out, see Figure 10.
1)
Once the faceplate is removed, the yellow dial that controls the water flow
intensity will become free. Place the faceplate and flow control dial to the side for
cleaning.
Next, remove the stator by positioning your fingernail or other slim object
underneath the tab and pull up, see Figure 11 above.
With the stator removed, reach inside the pump’s cavity and grab one of the
plastic blades on the impeller and lift straight up. The impeller is held in place
magnetically and you will experience a slight resistance when removing this
piece, see Figures 12a & 12b.
2)
3)
4)
Fig. 10 Fig. 11
Fig. 13a Fig. 13b
Once the pump is completely disassembled, you can clean all the parts with
soap and warm water. Use a cotton swab or the Drinkwell®Cleaning Kit Motor
Brush to get inside the pump’s cavity and clean any build-up. For additional
disinfecting and hard water spot removal, clean the motor with a white vinegar
and water solution.
When the parts are clean, reassemble the pump for use:
a) Replace the Impeller
b) Replace the Stator
c) Replace the Flow Control Dial and Faceplate
5)
6)
FOUNTAIN REASSEMBLY
Check the flow control dial make sure the dial is positioned at the desired flow
rate. When the yellow tab is closest to the “+” sign, the pump is set at maximum
flow. When the yellow tab is closest to the “-” sign, the pump is set at its lowest
flow (see images below).
1)
Replace the pump between the four posts on the bottom of the bowl with the
suction cups face down. Feed the electrical cord through the opening on the
inside of the bowl. Insert the two prongs into the adaptor and re-thread the
plastic locking collar onto the adaptor, until no threads show. See Figures
13a & 13b.
2)
With the pump in place and suctioned to the bowl, replace the foam filter in its
original position. See Page 5 of this operating guide for exact placement.
Next, affix the Outflow Tube to the bottom of the housing by aligning the notch
in the Outlfow Tube flange with the alignment casting on the housing. Be sure
Outflow Tube alignment flange is completely seated against the bottom of the
housing.
If the housing lid was removed during cleaning, replace and then proceed to the
next step.
Replace the housing by lining up behind the spillway flaps, and aligning the left
and right sides of the housing with the bowl.
Rinse the charcoal filter under cold water to remove any loose charcoal dust.
Insert the filter narrow side down with the black side facing out towards the bowl.
The filter will slide easily into place, but make sure it is pushed all the way down.
Place the fountain in a desired location. The Everflow Fountain is intended for
year-round indoor household use or seasonal outdoor use. Do not operate the
fountain in temperatures below 40° F/4.4° C. Be sure the electrical cord comes
out through the cord notch at the back of the fountain, so that it sits level on
the floor.
3)
4)
5)
6)
7)
8)
MINIMUM FLOWMAX FLOW
Fig. 12a Fig. 12b

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FOUNTAIN REASSEMBLY
9)
If using the fountain indoors, fill as directed on page 6.
If using the fountain outdoors, fill as directed on page 6.
Make sure the cord, the adaptor and your hands are completely dry, then plug
the fountain into an electrical outlet.
UNDERSTANDING THE DRINKWELL®
EVERFLOW PARTS
Foam Filter: is intended to catch large debris, hair and food left in the water before
it reaches the pump. Improves the overall cleanliness of the water and the pump in
between cleanings.
Hose Quick Connectors: used to attach and reattach a garden hose to Everflow
without the need to unscrew.
Hose Connect: can be used to connect Everflow to a garden hose in a more
permanent manner and in lieu of using the Quick Connector.
Float Valve: used to set the desired water level in the bowl. The float can be
removed and repositioned on either side of Everflow, or removed altogether for
indoor use.
Indoor Plugs: with the float valve removed, these must be used to transition
Everflow to an indoor fountain.
Outflow Tube: directs water from the pump into the bowl to create a current within
the bowl that helps inhibit bacteria build up and move debris towards the filters.
Pump: a submersible pump that features an anti-bite cord cover and outdoor
rated power adaptor. (Model SP-880 - AC 12V ~60Hz/7.7 W) THE PUMP IS NOT
DISHWASHER SAFE, hand wash only as instructed in the “Pump Maintenance”
section of this operating guide. Always unplug and remove the pump prior to
cleaning the fountain.
5)
6)
7)
8)
9)
10)
11)
1)
2)
3)
4)
Components
Housing
Lid
Housing Bowl with PumpCord with
Anti-Bite Cover
Adaptor
Outflow Tube Foam Filter
Charcoal
Filter
Indoor Plugs
and Washers
Hose
Connect
Hose Quick
Connectors
Float Valve
UNDERSTANDING THE DRINKWELL®
EVERFLOW PARTS
Bowl: the bowl is the foundation of the fountain and provides a large drinking
area for pets. The bowl features cutouts on the sides to help carry and place the
fountain.
Housing: the water is pumped into the housing to cycle through a charcoal filter
and out the spout to create a free-falling stream of water for pets to drink from.
Housing Lid: snaps on to the back of the housing and encloses the filter.
Charcoal Filter: is a replaceable 3-layer charcoal filter with granulated carbon
made from coconut shells. The charcoal filter absorbs bad tastes and odors as the
water passes through the filter and helps keep the water tasting fresh and
appealing to pets. The duo-density polyester pad helps catch hair and debris to
keep the water cleaner.

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14 15
Do not attempt repairs on the motor yourself. Return it under the cover of the
warranty.
If the plug of this device gets wet, turn off the electricity to that outlet. Do not
attempt to unplug.
To avoid the possibility of the plug or outlet getting wet, the outlet should always
be above the level of the fountain.
Examine this appliance after installation. It should not be plugged in if there is
water on the cord or plug.
Do not operate any appliance if it has a damaged cord or plug, or if it is
malfunctioning or has been damaged.
If an extension cord is necessary, a cord with a proper rating should be used.
The electrical use of this appliance is 7.7 watts.
Close supervision is necessary when any appliance is used by or near children.
Always unplug any appliance when not in use, before putting on or taking off
parts, and before cleaning. Never pull on an electrical cord to remove from
the outlet.
Do not use appliance for anything other than its intended use. The use of
attachments not recommended or sold by the manufacturer may cause an
unsafe condition. Do not modify the unit.
Do not install or store appliance where it will be exposed to weather or
temperatures below 40° F / 4.4° C.
Read and observe all important notices on the appliance and in the packaging.
Some animals have been known to be sensitive to plastic food and water
containers. If your animal shows signs of an allergic reaction to the plastic, please
discontinue use until you have consulted with your veterinarian.
TIPS ON USE
When being introduced to the Drinkwell®Pet Fountain, your pet may be cautious
of this new and unusual object. After beginning operation of your fountain, simply
allow your pet to adjust at his or her own pace. Some pets may take several days
or longer to begin use, while others will start right away.
Your pet may prefer that the fountain be placed away from their normal feeding
area. Try placing it in another location, such as a different area of the kitchen or in a
bathroom or utility room.
Add ice cubes to the bowl or reservoirs for refreshing, ice-cold running water!
THE FOUNTAIN & YOUR ENVIRONMENT
If you live in a humid environment and have problems with mold or algae, soak all
the parts in a diluted bleach solution for about 10 minutes after regular cleaning.
Use a 10% bleach and 90% water solution. Pour some of the solution down into
the pump’s cavity too. This is a great way to disinfect the fountain. However, you
must be sure to rinse all the parts thoroughly in fresh water to remove all
the chlorine.
If you have hard water, you may start to see white mineral deposits on or inside
the pump. This can eventually prevent the impeller from turning properly. To avoid
having to replace the pump, please take the following steps:
1) Clean the pump more frequently than you have in the past; or
2) Clean the motor with a vinegar solution (20% White Vinegar and 80%
Water) and let the solution soak inside the pump’s cavity for several minutes; or
3) Use bottled water instead of faucet water.
1)
2)
3)
MANUFACTURER’S SAFETY INSTRUCTIONS
It is not recommended that any appliance be left running unattended for a
prolonged period of time as the water may get consumed or evaporate and
cause the motor to run dry.
Do not allow pets or children to chew on or swallow any parts. If you are
concerned about the power cord, purchase a cord conduit (a hard plastic
protector) at any local hardware store.
Standard Safety Precautions
1)
2)
3)
4)
The Everflow Fountain is intended for
year-round indoor household use or seasonal outdoor
use. Do not operate the fountain in temperatures
below 40° F/4.4° C.
192 oz
(1.5 gal)

Radio Systems®Corporation
10427 PetSafe Way
Knoxville, TN 37932
1-800-732-2677
www.petsafe.net
400-1703
©2012 Radio Systems Corporation