DUALphone 3081 User manual

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LAN Cordless DUALphone
INSTALLATION GUIDE

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WELCOME
Thank you for purchasing the LAN Cordless DUALphone. This guide describes how
to install the LAN Cordless DUALphone, enabling you to make Internet calls, landline
calls, and receive on-screen information services. Included in this guide is also a brief
description of the basic functions of the DUALphone and a troubleshooting section.
Note that throughout this guide, we refer to the LAN Cordless DUALphone as DUALphone.
For detailed information about all the features of the DUALphone, please refer to the
user manual on our website. On the website, you can also find a detailed troubleshooting
guide and information about how to contact product support:
www.dualphone.net
Have your serial number and MAC address ready when contacting support. You find the numbers on the bottom of the gateway. For inquiries
concerning telephony services, contact your Internet Telephony Servicwider. For inquiries concerning your broadband connection, contact your
Internet Service Provider (ISP), and for inquiries concerning on-screen information services, contact your information services provider.
For the EU: The telephone’s conformity with EU directives is confirmed by the CE symbol. We hereby declare that the LAN Cordless
DUALphone and/or LAN Cordless DUALhandset are in compliance with the essential requirements and other relevant provisions of Direc-
tive 1999/5/EC.
For the US: This equipment complies with Part 15 of the FCC rules and Part 68 of the FCC rules, and the requirements adopted by the
Administrative Council for Terminal Attachments (ACTA).
Located on the equipment is a label that contains, among other information, the FCC registration number, and the ringer equivalence number
(REN). If requested, this information must be provided to the telephone company.
The REN is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five
(5.0). To ascertain the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to
determine the maximum REN for the calling area.
This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance
of service may be required. If such advance notice is not practicable, the telephone company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC if you believe this is necessary. The telephone company may make
changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice to enable you to make the necessary modifications in order to maintain uninterrupted service. If the
trouble is causing harm to the telephone network, the telephone company may request you to disconnect the equipment from the network
until the problem is resolved. This equipment uses the following USOC jacks: RJ11C. It is recommended that the customer install an AC surge
arrester in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local strikes of lightening
and other electrical surges.
This product is manufactured for RTX Products A/S. Copyright© 2005. All rights reserved. Any copying or reproduction of the product or
its associated user manual is strictly prohibited. For further information, see �”FCC and other information” on the Safety Information sheet
for the US.

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WELCOME ....................................................................................................... 4
BOX CONTENTS ............................................................................................. 6
AT A GLANCE .................................................................................................. 7
■ Handset – Front View ............................................................................. 7
■ Handset – Side View .............................................................................. 8
■ Handset Charger – Front View ............................................................... 9
■ Handset Charger – Rear View ................................................................ 9
■ Idle Mode ............................................................................................... 10
■ Main Menu ............................................................................................. 10
■ Gateway – Rear View ............................................................................. 11
■ Gateway – Front View ............................................................................ 11
GETTING STARTED ....................................................................................... 12
■ Prerequisites ........................................................................................... 12
■ How to Install the Gateway .................................................................... 13
■ How to Install and Register the Handset ............................................... 14
■ How to Configure the DUALphone ....................................................... 16
■ Recommended Basic Settings ................................................................ 18
QUICK GUIDE ................................................................................................. 20
TROUBLESHOOTING .................................................................................... 22
IN THIS GUIDE
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BOX CONTENTS
The following items are included in the box. If the items found in the box do not
match the items on this list, contact the vendor before you start the installation.
BOX CONTENTS:
One DUALphone handset
One DUALphone handset charging cradle
One DUALphone gateway with LAN and telephone line interface
Two mains power adapters for gateway and handset charger (note that the
connectors at the end of each adapter cord are different: there is one type for the
gateway, and another for the handset)
One Ethernet cable
One telephone cable
Two standard rechargeable AA NiMH batteries
One Installation Guide
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BOX CONTENTS

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AT A GLANCE
HANDSET – FRONT VIEW
COLOR DISPLAY
MESSAGE INDICATOR
message indicator light in antenna –
used for voice mail, missed calls, etc.
EARPIECE
/ SOFT KEYS
used for
various functions
RED PHONE KEY
used to hang up or
leave a menu and to turn
the handset on or off
GREEN PHONE KEY
used to make Internet
calls or answer calls
NAVIGATIONAL KEYS
used to navigate through
menus and services
MICROPHONE
STAR KEY
used in the name editor to
capitalize letters, type
numbers and enter a star
symbol
R KEY
used to send flash signal
for landline calls and enter
special characters
KEYPAD
used to enter numbers
and letters
AT A GLANCE
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OK KEY
used to enter the main
menu and select and
confirm options

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AT A GLANCE
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AT A GLANCE
HANDSET – SIDE VIEW
HEADSET JACK
CONNECTOR (2.5MM)
VOLUME UP KEY
VOLUME DOWN KEY
SPEAKERPHONE
activation and deactivation key
LOUDSPEAKER
for speakerphone

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HANDSET CHARGER – REAR VIEW
HANDSET
CHARGER
HANDSET CHARGER – FRONT VIEW
POWER SUPPLY CONNECTOR
ON HANDSET CHARGER

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INTERCOM
for communication
between two handsets
IDLE MODE
AT A GLANCE
MAIN MENU
BATTERY STATUS
and charging indicator
CONNECTION
STATUS INDICATORS 1)
TIME AND DATE
CALL LOG
for incoming, outgoing
and missed calls
(activated with soft key) OK KEY INDICATOR
signifies that the OK key is active
OPTIONS
for redial and active calls
(activated with soft key)
HANDSET NAME
ON-SCREEN
INFORMATION
SERVICES
MESSAGES
CONTACTS
SETTINGS
CALL LOG
for incoming, outgoing
and missed calls
INTERNET
TELEPHONY SERVICES
provided by your service provider
1)
Black/black - out of range of the gateway
Yellow/black - within range of the gateway, but not ready for Internet calls
Yellow/yellow – within range of the gateway, and ready for Internet calls

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POWER CONNECTION
GATEWAY – REAR VIEW
GATEWAY – FRONT VIEW
RESET BUTTON
for activating configuration
changes and enabling handset
registration
LANDLINE
CONNECTION PORT
(POTS/PSTN)
WAN CONNECTION PORT
for Ethernet cable
POWER INDICATOR
indicates power on
I-NET INDICATOR
indicates that the gateway has
received an IP address
CALL INDICATOR
indicates landline or
Internet call in
progress
VOIP INDICATOR
indicates that the gateway
is connected to the Internet
Telephony Service Provider

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In order to take full advantage of the features of the DUALphone, you need to have
the following in place:
■ Broadband Internet connection – cable, DSL or equivalent
■ Internet Telephony Service Provider subscription – to make Internet calls
■ Landline telephone subscription – to make ordinary phone calls
Furthermore, before you start the installation process, make sure that you have the
following close to the gateway.
■ Wired Ethernet router (standalone or integrated in broadband modem)
■ Power outlet for the gateway
■ Telephone wall outlet used for landline telephony
NOTE: The gateway can either be placed on a tabletop or mounted on the wall. If
longer cables are required, you can use ordinary cable extensions. The handset has
an indoor signal range of up to 50 meters (150 feet) from the gateway, and you must
place your handset charger within the signal range. Concrete and metal objects
might affect the signal range.
GETTING STARTED
PREREQUISITES
GETTING STARTED

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HOW TO INSTALL THE GATEWAY
To prepare the gateway for Internet
telephony, connect the Ethernet cable
to the WAN port on the gateway and
then to a LAN port on your broadband
modem or router.
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To prepare the gateway for
landline telephony, connect the
telephone cord to the Line port
on the gateway and then to a
telephone wall outlet.
2
Connect the appropriate power adapter
to the gateway and to an active power
outlet (preferably a continuous power
outlet without a switch to interrupt its
power).
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GETTING STARTED
Gateway
Phone socket
Gateway / WAN
Router / LAN
Gateway
AC 110/220 V

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HOW TO INSTALL AND REGISTER THE HANDSET
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Insert the two batteries in the handset, making sure that their plus and minus ends are
facing as shown in the illustration, and then slide the battery cover shut.
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Push in and down on the two holes in the back of the handset to release the battery
cover.
Connect the appropriate power adapter to the
charger and the other end to an active power
outlet (preferably a continuous outlet without a
switch to interrupt its power).
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1)
2)
GETTING STARTED

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Place the handset in the charger, and charge the batteries.
We recommend that you charge the batteries fully before
first use. This takes approximately 10 hours. When you
place the handset in the charger, the handset automatically
registers with the gateway.
NOTE: After registration of the first handset, there
is a 5-minute period during which you can register
any additional handsets. If you want to register
additional handsets after the 5-minute period has
expired, press the Reset button on the rear of the
gateway to start a new 5-minute registration period.
GETTING STARTED

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Your DUALphone may have been pre-configured by the Internet Telephony Service
Provider you have purchased it from. If so, the DUALphone is ready for use once you
have plugged in all cables and connected the power. Otherwise, please refer to the
instructions in the following section on configuring your DUALphone online or using
the handset.
You will need the account information that you received from your Internet Telephony
Service Provider to complete configuration of your DUALphone. If you have not
registered with your Internet Telephony Service Provider yet, you need to do so before
you can continue with the configuration.
HOW TO CONFIGURE THE DUALPHONE ONLINE
1) Open a browser on your PC and go to www.dualphone.net
Go to the Configuration page and follow the login instructions.
2) You need to enter your MAC address and the default password, which is 1234.
You will be prompted to change the password immediately.
We recommend that you create a strong password to protect your account
information from unauthorized access.
3) Complete the on-screen form with the account information from your Internet
Telephony Service Provider. Typically, you need to fill in the following fields:
■ SIP user name – usually the phone number you received from your service
provider
■ SIP password – the password you received from your service provider
■ Registration server – domain name or IP address
■ SIP Proxy – usually the same as registration server
■ Authorization realm/domain – usually the same as SIP proxy
■ Voice mail URL (optional)
4) Click OK. The gateway is reset automatically.
After a few seconds, both status indicators in the upper left corner of the display will
turn yellow, indicating that you have successfully configured your DUALphone.
For more detailed information on how to configure your account, refer to your Internet
Telephony Service Provider’s configuration instructions.
HOW TO CONFIGURE THE DUALPHONE
NOTE: If you do not configure your DUALphone on installation, you can only
make landline calls. However, you can always complete the configuration at
www.dualphone.net or use the configuration menu on the handset at a later time.
GETTING STARTED

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HOW TO CONFIGURE THE DUALPHONE USING THE HANDSET
If you are unable to complete the online configuration, you can configure your
DUALphone using the handset.
1) In Idle mode, press the OK key, choose Settings, and then press the OK key.
2) Choose VoIP settings and press the OK key. When prompted for a PIN code,
enter the default PIN code 1234, and press the OK key.
3) Choose the listed parameters one by one, press the OK key, and then enter the
relevant information based on the account details you received from your
Internet Telephony Service Provider or broadband provider.
■ Display name (optional) – Caller ID that the called party sees
■ SIP User name – usually the phone number you received from your service
provider
■ Authentication Name – usually the same as SIP User name
■ SIP Password – the password you received from your service provider
■ Registration server –domain name or IP address
■ SIP Proxy – usually the same as registration server
■ Authorization realm/domain – usually the same as SIP proxy
■ Voice mail URL (optional)
4) Press the OK key, and then the Yes soft key when prompted to save changes.
5) Press the Reset button on the rear of the gateway.
For more detailed information, see the user manual. When you have completed the
configuration, you are ready to use the DUALphone.
HOW TO CHANGE THE HANDSET PIN CODE
Make sure to change the PIN code after the first login to prevent unauthorized access
to your VoIP settings.
1) In Idle mode, press the OK key, choose Settings, and then press the OK key.
2) Choose VoIP settings and press the OK key. When prompted for a PIN code,
enter the default PIN code 1234, and then press the OK key.
3) Choose Change PIN code and press the OK key. Enter a new PIN code, and then
press the OK key.
4) Press the Yes soft key when prompted to save the PIN code.
5) For future reference, write your new PIN code here:
NOTE: The handset PIN code and the online configuration password are
independent of each other. Changing the handset PIN code will not affect the online
configuration password.
GETTING STARTED

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HOW TO CONFIGURE ON-SCREEN INFORMATION SERVICES
To take full advantage of the on-screen information service features, you need to
configure the settings of your on-screen information services online.
1) Go to www.dualphone.net, go to the Configuration page, and then click the
Information Services link.
2) Follow the instructions, and specify whether you want to use the default settings,
or want to customize the on-screen information services to better suit your needs.
3) Click OK.
Once you have configured the on-screen information services, you can activate the
on-screen information service features in the Info Services menu on the handset. For
more detailed information, see the user manual.
RECOMMENDED BASIC SETTINGS
Before you start using your phone, we strongly recommend that you specify the
handset language, country selection, time zone, and routing of emergency calls.
HOW TO SPECIFY THE HANDSET LANGUAGE
The handset language setting determines the language in which text on the display is
presented.
1) In the Main menu, choose Settings and then press the OK key.
2) Choose System settings, press the OK key, and then choose Language. Press the
OK key.
3) Select the relevant language and then press the OK key.
HOW TO SPECIFY A COUNTRY SELECTION
Setting the country selection properly ensures, among other things, that you can make
and receive landline calls and receive Caller ID information on your DUALphone. It is
therefore important that you specify in which country you are using the DUALphone.
1) In the Main menu, choose Settings, and then press the OK key.
2) Choose System settings, press the OK key, and then choose Country selection.
Press the OK key.
3) Select the country that you are in, and press the OK key.
GETTING STARTED

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HOW TO CHANGE THE TIME ZONE
Setting the time zone properly ensures that the time displayed in the Idle mode screen
corresponds to the time zone that you are in.
1) In the Main menu, choose Settings and then press the OK key.
2) Choose System settings, press the OK key, and then choose Time and date. Press
the OK key.
3) Choose Time zone, press the OK key, and then select the appropriate time zone. Press
the OK key.
HOW TO CHANGE EMERGENCY LINE SETTINGS
The default setting for emergency dialing is VoIP (Internet call). However, once you
have installed and registered your DUALphone, we recommend that you check what
the emergency line settings are.
1) In the Main menu, choose Settings and press the OK key.
2) Choose Telephony settings and press the OK key.
3) Choose Emergency line and choose VoIP or Landline.
4) Press the Reset button on the rear of the gateway for the changes to take effect.
IMPORTANT: You must check with you Internet Telephony Service Provider
whether they have a service that makes it possible for your call to reach the
appropriate emergency call center and for the emergency call center to locate from
where you are calling. If not, you must use landline settings for emergency calls.
This requires a working landline connection.
NOTE: The handset language and country settings are independent of each other.
You can change the handset language whenever you want, but we recommend that
you change the country settings only if you bring your DUALphone to another
country and want to make landline calls. Also note that you cannot change the
country selection in the US version of the DUALphone.

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QUICK GUIDE
QUICK GUIDE
TO... DO THE FOLLOWING
Turn the telephone on To turn the handset on, long press .
and off To turn the handset off, long press .
Make an Internet call In Idle mode, enter a phone number and
press or .
Answer a call Press .
Enter the main menu In Idle mode, press .
Make a landline call Enter a number and press Options.
Choose Landline call and press or .
End a call Press to end a conversation, or return the
handset to the charging cradle.
Use the speakerphone To turn the speakerphone on during a call,
press on the side of the phone.
To turn the speakerphone off, press again.
Redial a call In Idle mode, press Options and then choose
Redial to see the most recently dialed number.
Press to dial the number.
View the call log In Idle mode, press Call log, or choose Call
log from the main menu. Use the navigation
keys to choose between All calls, Missed,
Incoming, and Outgoing calls.
Adjust volume During a call, press on the side of the phone
to increase the volume.
During a call, press to decrease the volume.
Add an entry to contacts In Idle mode, press to enter the main menu, and
choose Contacts. Choose Options, and then
choose Add contact.
Call a contact Press to enter the main menu, choose
Contacts, select the contact you want to call, and
then press .
Mute the microphone During a call, press Mute.
To reactivate the microphone, press Mute off.
TO... DO THE FOLLOWING
Change the ringer melody Press to enter the main menu, choose Settings
and then Audio settings. Choose Ringer melody,
and then choose the type of call. Browse the list of
melodies and press to choose a melody.
Use voice mail Sign up for a voice mail account with your Internet
Telephony Service Provider.
In the main menu, choose Messages, and then Listen
to messages.
Use on-screen information Press to enter the main menu, choose Info
services Services, and then choose Open info portal to see
a list of available services.
In the Info Services menu, choose Show Push to
view the most recent information.
Make simultaneous calls During an Internet call, choose Options, and then
Hold call. Enter the number you want to call, and
choose Options and then Landline call.
Capitalize letters Press to capitalize letters or write numbers
when working in the text editor.

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TO... DO THE FOLLOWING
Turn the telephone on To turn the handset on, long press .
and off To turn the handset off, long press .
Make an Internet call In Idle mode, enter a phone number and
press or .
Answer a call Press .
Enter the main menu In Idle mode, press .
Make a landline call Enter a number and press Options.
Choose Landline call and press or .
End a call Press to end a conversation, or return the
handset to the charging cradle.
Use the speakerphone To turn the speakerphone on during a call,
press on the side of the phone.
To turn the speakerphone off, press again.
Redial a call In Idle mode, press Options and then choose
Redial to see the most recently dialed number.
Press to dial the number.
View the call log In Idle mode, press Call log, or choose Call
log from the main menu. Use the navigation
keys to choose between All calls, Missed,
Incoming, and Outgoing calls.
Adjust volume During a call, press on the side of the phone
to increase the volume.
During a call, press to decrease the volume.
Add an entry to contacts In Idle mode, press to enter the main menu, and
choose Contacts. Choose Options, and then
choose Add contact.
Call a contact Press to enter the main menu, choose
Contacts, select the contact you want to call, and
then press .
Mute the microphone During a call, press Mute.
To reactivate the microphone, press Mute off.
TO... DO THE FOLLOWING
Change the ringer melody Press to enter the main menu, choose Settings
and then Audio settings. Choose Ringer melody,
and then choose the type of call. Browse the list of
melodies and press to choose a melody.
Use voice mail Sign up for a voice mail account with your Internet
Telephony Service Provider.
In the main menu, choose Messages, and then Listen
to messages.
Use on-screen information Press to enter the main menu, choose Info
services Services, and then choose Open info portal to see
a list of available services.
In the Info Services menu, choose Show Push to
view the most recent information.
Make simultaneous calls During an Internet call, choose Options, and then
Hold call. Enter the number you want to call, and
choose Options and then Landline call.
Capitalize letters Press to capitalize letters or write numbers
when working in the text editor.
QUICK GUIDE

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TROUBLESHOOTING
The following is a list of solutions to the most common issues that may occur during
installation and use of the DUALphone. Some problems you can easily solve yourself,
and some require that you call your service provider.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTION
The handset display is black.
The handset does not charge.
The handset registration failed, and the
status indicator on the display is black.
The display says, “Searching for
Gateway”.
The POWER indicator on the gateway is
not lit.
The I-NET indicator on the gateway is not
lit.
When I make Internet calls, the sound
quality is poor.
1) Handset is in power saving mode.
2) Batteries are drained.
3) Power is not turned on.
1) Power is not turned on.
2) Batteries are not inserted correctly.
1) Handset is out of range of the gateway.
1) Handset is out of range of the gateway.
2) Gateway is not powered.
1) Gateway is not powered.
1) The Ethernet cable is not connected.
2) The router or modem is not turned on.
3) The gateway cannot retrieve an IP address.
1) There is too much simultaneous data
traffic on your broadband connection.
2) Your Internet Telephony Service
Provider’s Quality of Service is based on
a “best efforts” rather than a guaranteed
voice priority method.