Eaton INDGW-M2 User manual

UPS Industrial Gateway Card
INDGW-M2
User's Guide
English
03/27/2023
Edelweiss_and_3.x.x

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1 Table of Contents
1 TABLE OF CONTENTS....................................................................................................................................... 4
2 INSTALLING THE NETWORK MANAGEMENT MODULE ............................................................................... 12
2.1 Overview ............................................................................................................................................................................. 12
2.2 Precautions.......................................................................................................................................................................... 12
2.3 Unpacking the Network module.......................................................................................................................................... 13
2.4 Starting with the Network Module...................................................................................................................................... 13
2.5 Mounting the Network Module........................................................................................................................................... 13
2.6 Wiring the RS-485 Modbus RTU terminal ........................................................................................................................... 17
2.6.1 Modbus Common/GND (0V pin on terminal block) connection..................................................................................... 17
2.6.2 Cable shield connection (foiled or braided).................................................................................................................... 17
2.6.3 Two-wire networks........................................................................................................................................................ 17
2.6.4 Four-wire networks ....................................................................................................................................................... 18
2.6.5 Configuring the termination........................................................................................................................................... 19
2.7 Wiring the power redundancy (PDU+1) .............................................................................................................................. 22
2.7.1 Power redundancy principle .......................................................................................................................................... 22
2.7.2 Examples....................................................................................................................................................................... 23
2.8 Connecting PDUs in cascade .............................................................................................................................................. 26
2.9 Accessing the Network Module.......................................................................................................................................... 27
2.9.1 Accessing the web interface through Network............................................................................................................. 27
2.9.2 Finding and setting the IP address ................................................................................................................................ 29
2.9.3 Accessing the web interface through RNDIS................................................................................................................ 31
2.9.4 Accessing the card through serial terminal emulation................................................................................................... 36
2.9.5 Modifying the Proxy exception list ................................................................................................................................ 39
2.10 Configuring Modbus............................................................................................................................................................ 40
2.10.1 Configuring the communication parameters ................................................................................................................. 40
2.10.2 Available maps............................................................................................................................................................... 41
2.10.3 Adding a Custom MAP.................................................................................................................................................. 41
2.10.4 Modbus communication monitoring tool....................................................................................................................... 41
2.10.5 Example of supported Modbus mapping ...................................................................................................................... 41
2.11 Configuring the Network Module settings .......................................................................................................................... 45
2.11.1 Menu structure.............................................................................................................................................................. 45
3 LCD INTERFACE OPERATION......................................................................................................................... 50
3.1 Visio files ............................................................................................................................................................................. 50
3.2 Display and control buttons................................................................................................................................................. 50
3.2.1 Presentation .................................................................................................................................................................. 50
3.2.2 How to use the control buttons..................................................................................................................................... 50
3.3 Operation mode................................................................................................................................................................... 51
3.3.1 Startup screen ............................................................................................................................................................... 51
3.3.2 Main menu selections ................................................................................................................................................... 51
3.3.3 Password protection menus.......................................................................................................................................... 53
3.3.4 Screensaver................................................................................................................................................................... 54
3.3.5 Backlight........................................................................................................................................................................ 55
3.4 USB ..................................................................................................................................................................................... 56
3.4.1 Upgrade the eNMC2 Module Firmware........................................................................................................................ 56
3.4.2 Save User Configuration Data Files to the USB ............................................................................................................ 57
3.4.3 Load User Configuration Data Files from the USB........................................................................................................ 57
3.4.4 Save the eNMC2 Hardware Configuration File to the USB........................................................................................... 58

3.4.5 Load the eNMC2 Hardware Configuration File from the USB....................................................................................... 58
3.5 Alarms ................................................................................................................................................................................. 61
3.5.1 Active alarms................................................................................................................................................................. 62
3.5.2 Alarms history................................................................................................................................................................ 64
3.6 PDU info .............................................................................................................................................................................. 67
3.7 Meter................................................................................................................................................................................... 69
3.7.1 Input .............................................................................................................................................................................. 71
3.7.2 Branch ........................................................................................................................................................................... 75
3.7.3 Outlet............................................................................................................................................................................. 77
3.7.4 Environment .................................................................................................................................................................. 79
3.8 Network............................................................................................................................................................................... 81
3.8.1 Ethernet mode............................................................................................................................................................... 81
3.8.2 ETH/X............................................................................................................................................................................. 81
3.9 Settings ............................................................................................................................................................................... 83
3.9.1 Display........................................................................................................................................................................... 84
3.9.2 Background.................................................................................................................................................................... 87
3.9.3 Language....................................................................................................................................................................... 89
3.9.4 Reset to default............................................................................................................................................................. 90
3.10 Control................................................................................................................................................................................. 90
4 CONTEXTUAL HELP OF THE WEB INTERFACE ............................................................................................. 92
4.1 Login page........................................................................................................................................................................... 92
4.1.1 Logging in for the first time........................................................................................................................................... 93
4.1.2 Specifics ........................................................................................................................................................................ 95
4.1.3 Troubleshooting............................................................................................................................................................. 95
4.2 Home................................................................................................................................................................................... 95
4.2.1 Header structure............................................................................................................................................................ 98
4.2.2 Menu structure............................................................................................................................................................ 101
4.2.3 Energy flow diagram.................................................................................................................................................... 105
4.2.4 Outlet status................................................................................................................................................................ 109
4.2.5 Active Alarms .............................................................................................................................................................. 110
4.2.6 Environment ................................................................................................................................................................ 110
4.2.7 PDU input .................................................................................................................................................................... 112
4.2.8 Environment ................................................................................................................................................................ 112
4.2.9 Alarms ......................................................................................................................................................................... 113
4.2.10 Branches, outlet status and details ............................................................................................................................. 114
4.2.11 Specifics ...................................................................................................................................................................... 116
4.2.12 Energy flow diagram examples ................................................................................................................................... 116
4.2.13 Access rights per profiles............................................................................................................................................ 123
4.3 Meters............................................................................................................................................................................... 124
4.3.1 Measures..................................................................................................................................................................... 124
4.3.2 Battery......................................................................................................................................................................... 127
4.3.3 Data logs...................................................................................................................................................................... 129
4.3.4 Default settings and possible parameters - Meters .................................................................................................... 130
4.3.5 Access rights per profiles............................................................................................................................................ 131
4.3.6 Save and Restore ........................................................................................................................................................ 131
4.4 Meters............................................................................................................................................................................... 131
4.4.1 Input ............................................................................................................................................................................ 131
4.4.2 Branch ......................................................................................................................................................................... 134
4.4.3 Group........................................................................................................................................................................... 134
4.4.4 Outlets......................................................................................................................................................................... 135
4.4.5 Data log ....................................................................................................................................................................... 135
4.5 Controls ............................................................................................................................................................................. 137
4.5.1 Entire UPS ................................................................................................................................................................... 137

4.5.2 Outlets - Group 1/ Group 2 .......................................................................................................................................... 138
4.5.3 Specifics ...................................................................................................................................................................... 140
4.5.4 Group........................................................................................................................................................................... 140
4.5.5 Schedule...................................................................................................................................................................... 143
4.6 Controls ............................................................................................................................................................................. 147
4.6.1 Outlets......................................................................................................................................................................... 147
4.6.2 Group........................................................................................................................................................................... 149
4.6.3 Identify......................................................................................................................................................................... 151
4.6.4 Schedule...................................................................................................................................................................... 151
4.6.5 Switching settings....................................................................................................................................................... 152
4.7 Protection .......................................................................................................................................................................... 153
4.7.1 Agents list.................................................................................................................................................................... 153
4.7.2 Agent shutdown sequencing....................................................................................................................................... 158
4.7.3 Shutdown on power outage........................................................................................................................................ 162
4.8 Environment ...................................................................................................................................................................... 175
4.8.1 Commissioning/Status................................................................................................................................................. 175
4.8.2 Alarm configuration ..................................................................................................................................................... 181
4.8.3 Information .................................................................................................................................................................. 186
4.9 Settings ............................................................................................................................................................................. 188
4.9.1 General ........................................................................................................................................................................ 188
4.9.2 Local users .................................................................................................................................................................. 208
4.9.3 Remote users.............................................................................................................................................................. 215
4.9.4 Ports ............................................................................................................................................................................ 236
4.9.5 TCP/IP.......................................................................................................................................................................... 244
4.9.6 Firewall ........................................................................................................................................................................ 249
4.9.7 Network & Protocol..................................................................................................................................................... 254
4.9.8 Protocols...................................................................................................................................................................... 278
4.9.9 SNMP .......................................................................................................................................................................... 281
4.9.10 Industrial protocols ...................................................................................................................................................... 296
4.9.11 Certificate .................................................................................................................................................................... 306
4.10 PDU settings ..................................................................................................................................................................... 318
4.10.1 General ........................................................................................................................................................................ 318
4.10.2 Input thresholds........................................................................................................................................................... 320
4.10.3 Branch thresholds........................................................................................................................................................ 321
4.10.4 Outlet thresholds......................................................................................................................................................... 323
4.10.5 Outlet switching .......................................................................................................................................................... 325
4.10.6 Group definition........................................................................................................................................................... 328
4.10.7 Group thresholds......................................................................................................................................................... 329
4.11 Device details .................................................................................................................................................................... 330
4.11.1 General ........................................................................................................................................................................ 330
4.11.2 Settings - UPS ............................................................................................................................................................. 331
4.11.3 Settings - ATS.............................................................................................................................................................. 332
4.11.4 Power Modules ........................................................................................................................................................... 333
4.12 Maintenance...................................................................................................................................................................... 334
4.12.1 Firmware ..................................................................................................................................................................... 334
4.12.2 Sessions ...................................................................................................................................................................... 338
4.12.3 Services....................................................................................................................................................................... 339
4.12.4 Resources.................................................................................................................................................................... 347
4.12.5 System logs................................................................................................................................................................. 351
4.12.6 System information ..................................................................................................................................................... 353
4.13 Alarms ............................................................................................................................................................................... 354
4.13.1 Alarm sorting ............................................................................................................................................................... 355
4.13.2 Active alarm counter.................................................................................................................................................... 355
4.13.3 Alarm details................................................................................................................................................................ 355

4.13.4 Alarm paging................................................................................................................................................................ 355
4.13.5 Export .......................................................................................................................................................................... 355
4.13.6 Clear ............................................................................................................................................................................ 356
4.13.7 Specifics ...................................................................................................................................................................... 357
4.13.8 Alarms list with codes ................................................................................................................................................. 357
4.13.9 Access rights per profiles............................................................................................................................................ 357
4.13.10 Troubleshooting........................................................................................................................................................... 357
4.14 User profile........................................................................................................................................................................ 358
4.14.1 Access to the user profile............................................................................................................................................ 358
4.14.2 User profile.................................................................................................................................................................. 359
4.14.3 Legal information......................................................................................................................................................... 363
4.14.4 Component.................................................................................................................................................................. 364
4.14.5 Availability of source code........................................................................................................................................... 364
4.14.6 Notice for proprietary elements................................................................................................................................... 365
4.14.7 Specifics ...................................................................................................................................................................... 366
4.14.8 Default settings and possible parameters - User profile ............................................................................................. 366
4.14.9 Access rights per profiles............................................................................................................................................ 366
4.14.10 CLI commands ............................................................................................................................................................ 367
4.14.11 Troubleshooting........................................................................................................................................................... 367
4.14.12 Save and Restore ........................................................................................................................................................ 368
4.15 Documentation.................................................................................................................................................................. 369
4.15.1 Access to the embedded documentation ................................................................................................................... 369
4.15.2 Specifics ...................................................................................................................................................................... 370
4.15.3 Access rights per profiles............................................................................................................................................ 370
5 SERVICING THE NETWORK MANAGEMENT MODULE ............................................................................... 371
5.1 Configuring/Commissioning/Testing LDAP ....................................................................................................................... 371
5.1.1 Commissioning............................................................................................................................................................ 371
5.1.2 Testing LDAP authentication....................................................................................................................................... 372
5.1.3 Limitations................................................................................................................................................................... 372
5.2 Pairing agent to the Network Module ............................................................................................................................... 372
5.2.1 Pairing with credentials on the agent .......................................................................................................................... 372
5.2.2 Pairing with automatic acceptance (recommended if done in a secure and trusted network).................................... 373
5.2.3 Pairing with manual acceptance.................................................................................................................................. 373
5.3 Powering down/up applications (examples) ...................................................................................................................... 374
5.3.1 Powering down IT system in a specific order ............................................................................................................. 374
5.3.2 Powering down non-priority equipment first............................................................................................................... 378
5.3.3 Restart sequentially the IT equipment on utility recovery ........................................................................................... 383
5.4 Checking the current firmware version of the Network Module....................................................................................... 385
5.5 Accessing to the latest Network Module firmware/driver/script....................................................................................... 386
5.6 Upgrading the card firmware (Web interface / shell script) ............................................................................................... 386
5.6.1 Web interface.............................................................................................................................................................. 386
5.6.2 Shell script................................................................................................................................................................... 386
5.6.3 Example:...................................................................................................................................................................... 387
5.7 Changing the RTC battery cell........................................................................................................................................... 387
5.8 Updating the time of the Network Module precisely and permanently (ntp server) ......................................................... 391
5.9 Synchronizing the time of the Network Module and the UPS........................................................................................... 391
5.9.1 Automatic time synchronization .................................................................................................................................. 391
5.9.2 Manual time synchronization....................................................................................................................................... 391
5.10 Changing the language of the web pages......................................................................................................................... 391
5.11 Resetting username and password................................................................................................................................... 392
5.11.1 As an admin for other users ........................................................................................................................................ 392
5.11.2 Resetting its own password........................................................................................................................................ 392
5.12 Recovering main administrator password ......................................................................................................................... 392

5.13 Switching to static IP (Manual) / Changing IP address of the Network Module................................................................ 395
5.14 Reading device information in a simple way ..................................................................................................................... 395
5.14.1 Web page .................................................................................................................................................................... 395
5.15 Subscribing to a set of alarms for email notification.......................................................................................................... 395
5.15.1 Example #1: subscribing only to one alarm (load unprotected)................................................................................... 395
5.15.2 Example #2: subscribing to all Critical alarms and some specific Warnings ............................................................... 397
5.16 Saving/Restoring/Duplicating Network module configuration settings ............................................................................. 400
5.16.1 Modifying the JSON configuration settings file........................................................................................................... 400
5.16.2 Saving/Restoring/Duplicating settings through the CLI............................................................................................... 404
5.16.3 Saving/Restoring/Duplicating settings through the Web interface.............................................................................. 404
5.17 Configuring dual-network and port-forwarding.................................................................................................................. 405
5.18 Enabling/Disabling ports .................................................................................................................................................... 405
5.19 Connecting multiple PDU .................................................................................................................................................. 405
5.20 Connecting PDU using Ethernet Loop Protection and RSTP............................................................................................. 405
5.21 Switching outlets with delay ............................................................................................................................................. 406
5.22 Configuring firewall from the web interface...................................................................................................................... 406
5.23 Configuring alarm thresholds............................................................................................................................................. 406
5.24 Controlling the LEDs.......................................................................................................................................................... 406
5.25 Replacing the PDU Network Management and Control Module....................................................................................... 406
5.25.1 To replace the eNMC2 module ................................................................................................................................... 407
5.26 Restarting the eNMC2 Module and Resetting the PDU.................................................................................................... 411
6 SECURING THE NETWORK MANAGEMENT MODULE................................................................................ 412
6.1 Security considerations overview...................................................................................................................................... 412
6.2 Cybersecurity considerations for electrical distribution systems ...................................................................................... 412
6.2.1 Purpose ....................................................................................................................................................................... 412
6.2.2 Introduction ................................................................................................................................................................. 412
6.2.3 Connectivity—why do we need to address cybersecurity for industrial control systems (ICS)? ................................ 412
6.2.4 Cybersecurity threat vectors ....................................................................................................................................... 413
6.2.5 Defense in depth......................................................................................................................................................... 413
6.2.6 Designing for the threat vectors.................................................................................................................................. 414
6.2.7 Policies, procedures, standards, and guidelines.......................................................................................................... 416
6.2.8 Conclusion................................................................................................................................................................... 418
6.2.9 Terms and definitions.................................................................................................................................................. 418
6.2.10 Acronyms .................................................................................................................................................................... 418
6.2.11 References .................................................................................................................................................................. 419
6.3 Cybersecurity recommended secure hardening guidelines .............................................................................................. 420
6.3.1 Introduction ................................................................................................................................................................. 420
6.3.2 Secure configuration guidelines .................................................................................................................................. 420
6.3.3 References .................................................................................................................................................................. 426
6.4 Configuring user permissions through profiles.................................................................................................................. 427
6.5 Decommissioning the Network Management module ..................................................................................................... 427
7 SERVICING THE EMP .................................................................................................................................... 431
7.1 Description and features ................................................................................................................................................... 431
7.2 Unpacking the EMP........................................................................................................................................................... 431
7.3 Installing the EMP ............................................................................................................................................................. 432
7.3.1 Defining EMPs address and termination..................................................................................................................... 432
7.3.2 Mounting the EMP ...................................................................................................................................................... 433
7.3.3 Cabling the first EMP to the device............................................................................................................................. 435
7.3.4 Daisy chaining EMPs................................................................................................................................................... 437
7.3.5 Connecting an external contact device........................................................................................................................ 439
7.4 Commissioning the EMP................................................................................................................................................... 439
7.4.1 On the Network Module device .................................................................................................................................. 439

7.4.2 On the ePDU G3/G3+ devices .................................................................................................................................... 440
7.5 Using the EMP for temperature compensated battery charging....................................................................................... 443
7.5.1 Addressing the EMP.................................................................................................................................................... 443
7.5.2 Commissioning the EMP............................................................................................................................................. 444
7.5.3 Enabling temperature compensated battery charging in the UPS............................................................................... 444
8 INFORMATION............................................................................................................................................... 445
8.1 Front panel connectors and LED indicators....................................................................................................................... 445
8.2 Specifications/Technical characteristics ............................................................................................................................ 455
8.3 Default settings and possible parameters......................................................................................................................... 456
8.3.1 Meters......................................................................................................................................................................... 456
8.3.2 Settings ....................................................................................................................................................................... 456
8.3.3 Sensors alarm configuration........................................................................................................................................ 466
8.3.4 User profile.................................................................................................................................................................. 466
8.4 Access rights per profiles.................................................................................................................................................. 468
8.4.1 Home........................................................................................................................................................................... 468
8.4.2 Meters......................................................................................................................................................................... 468
8.4.3 Controls ....................................................................................................................................................................... 468
8.4.4 Protection .................................................................................................................................................................... 469
8.4.5 Environment ................................................................................................................................................................ 469
8.4.6 Settings ....................................................................................................................................................................... 469
8.4.7 Maintenance................................................................................................................................................................ 471
8.4.8 Alarms ......................................................................................................................................................................... 472
8.4.9 User profile.................................................................................................................................................................. 472
8.4.10 Contextual help............................................................................................................................................................ 472
8.4.11 CLI commands ............................................................................................................................................................ 472
8.5 List of event codes............................................................................................................................................................ 474
8.5.1 System log codes........................................................................................................................................................ 474
8.5.2 UPS(HID) alarm log codes ........................................................................................................................................... 478
8.5.3 UPS(XCP and COPI) alarm log codes .......................................................................................................................... 483
8.5.4 ATS alarm log codes.................................................................................................................................................... 489
8.5.5 ePDU alarm log codes................................................................................................................................................. 491
8.5.6 EMP alarm log codes................................................................................................................................................... 495
8.5.7 Network module alarm log codes................................................................................................................................ 496
8.6 SNMP traps ....................................................................................................................................................................... 497
8.6.1 UPS Mib ...................................................................................................................................................................... 497
8.6.2 ATS Mib....................................................................................................................................................................... 501
8.6.3 Sensor Mib .................................................................................................................................................................. 502
8.6.4 ePDU Mib.................................................................................................................................................................... 503
8.7 CLI ..................................................................................................................................................................................... 504
8.7.1 Commands available.................................................................................................................................................... 504
8.7.2 Contextual help............................................................................................................................................................ 504
8.7.3 get release info............................................................................................................................................................ 505
8.7.4 history.......................................................................................................................................................................... 506
8.7.5 ldap-test....................................................................................................................................................................... 506
8.7.6 logout........................................................................................................................................................................... 507
8.7.7 maintenance................................................................................................................................................................ 508
8.7.8 modbus_message_display .......................................................................................................................................... 509
8.7.9 modbus_statistics........................................................................................................................................................ 509
8.7.10 netconf ........................................................................................................................................................................ 510
8.7.11 ping and ping6 ............................................................................................................................................................. 512
8.7.12 reboot .......................................................................................................................................................................... 513
8.7.13 save_configuration | restore_configuration.................................................................................................................. 513
8.7.14 sanitize......................................................................................................................................................................... 514

8.7.15 ssh-keygen .................................................................................................................................................................. 515
8.7.16 time ............................................................................................................................................................................. 515
8.7.17 traceroute and traceroute6.......................................................................................................................................... 516
8.7.18 whoami........................................................................................................................................................................ 517
8.7.19 email-test..................................................................................................................................................................... 517
8.7.20 systeminfo_statistics................................................................................................................................................... 518
8.7.21 certificates................................................................................................................................................................... 518
8.7.22 CLI get......................................................................................................................................................................... 520
8.7.23 CLI set ......................................................................................................................................................................... 520
8.7.24 CLI list.......................................................................................................................................................................... 520
8.7.25 CLI exec....................................................................................................................................................................... 521
8.8 Legal information............................................................................................................................................................... 521
8.8.1 Availability of Source Code.......................................................................................................................................... 521
8.8.2 Notice for Open Source Elements............................................................................................................................... 521
8.8.3 Notice for our proprietary (i.e. non-Open source) elements........................................................................................ 522
8.9 Support and other resources............................................................................................................................................. 523
8.9.1 Accessing Hewlett Packard Enterprise Support.......................................................................................................... 523
8.9.2 Information to collect................................................................................................................................................... 523
8.9.3 Accessing updates ...................................................................................................................................................... 523
8.9.4 Customer self-repair.................................................................................................................................................... 523
8.9.5 Remote support........................................................................................................................................................... 523
8.9.6 Warranty information................................................................................................................................................... 524
8.9.7 Regulatory information ................................................................................................................................................ 524
8.10 Regulatory compliance notices.......................................................................................................................................... 524
8.10.1 Safety and regulatory compliance ............................................................................................................................... 524
8.10.2 Warranty information................................................................................................................................................... 525
8.11 Acronyms and abbreviations ............................................................................................................................................. 526
8.12 Documentation feedback .................................................................................................................................................. 528
9 TROUBLESHOOTING..................................................................................................................................... 529
9.1 Action not allowed in Control/Schedule/Power outage policy........................................................................................... 529
9.1.1 Symptom..................................................................................................................................................................... 529
9.1.2 Possible Cause ............................................................................................................................................................ 529
9.1.3 Action .......................................................................................................................................................................... 529
9.2 Card wrong timestamp leads to "Full acquisition has failed" error message on Software................................................. 529
9.2.1 Symptoms: .................................................................................................................................................................. 529
9.2.2 Possible cause:............................................................................................................................................................ 529
9.2.3 Action: ......................................................................................................................................................................... 529
9.3 Client server is not restarting ............................................................................................................................................ 530
9.3.1 Symptom..................................................................................................................................................................... 530
9.3.2 Possible Cause ............................................................................................................................................................ 530
9.3.3 Action .......................................................................................................................................................................... 530
9.4 EMP detection fails at discovery stage ............................................................................................................................. 530
9.4.1 Symptom #1................................................................................................................................................................ 530
9.4.2 Symptom #2................................................................................................................................................................ 530
9.5 How do I log in if I forgot my password? .......................................................................................................................... 531
9.5.1 Action .......................................................................................................................................................................... 531
9.6 Software is not able to communicate with the Network module...................................................................................... 531
9.6.1 Symptoms ................................................................................................................................................................... 531
9.6.2 Possible cause............................................................................................................................................................. 531
9.6.3 Setup ........................................................................................................................................................................... 531
9.6.4 Action #1 ..................................................................................................................................................................... 532
9.6.5 Action #2 ..................................................................................................................................................................... 532
9.7 LDAP configuration/commissioning is not working........................................................................................................... 532