EcoFlow Wave 2 User manual

EcoFlow Wave 2
Troubleshooting
Guide
V1.0

Troubleshooting
Fault Code Error Type Solution
1Battery pack voltage is too high
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Turn off all the power supplies, and only charge with the battery pack;
• Check if rmware updates are available, and upgrade to the latest version.
2 Battery pack voltage is too low
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if rmware updates are available, and upgrade to the latest version.
3 AC output current is too high
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if rmware updates are available, and upgrade to the latest version.
4 Bus voltage is too high
• Turn off all the power supplies (including the battery pack), then try to restart the unit
by only charging with the AC charging cable;
• Check if rmware updates are available, and upgrade to the latest version.
5 Bus voltage is too low
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if rmware updates are available, and upgrade to the latest version.
6XT60 port temperature is too
low
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes at room temperature, then try to restart the unit by only charging with the
solar/car charging socket (XT60);
• Check if rmware updates are available, and upgrade to the latest version.
7XT60 port temperature is too
high
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes in a cool place, then try to restart the unit by only charging with the solar/car
charging socket (XT60);
• Check if rmware updates are available, and upgrade to the latest version.
8 AC input current is too high
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if rmware updates are available, and upgrade to the latest version.
11 PSDR board temperature is too
high
• Turn off all the power supplies (including the battery pack), let the unit stand for
5 minutes in a cool place, then try to restart the unit by only charging with the AC
charging cable;
• Check if rmware updates are available, and upgrade to the latest version.
12 PSDR board temperature is too
low
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes at room temperature, then try to restart the unit by only charging with the
AC charging cable;
• Check if rmware updates are available, and upgrade to the latest version.
13 The fan has stalled
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if rmware updates are available, and upgrade to the latest version.
14 Output current of XT60 port is
too high
• Turn off all the power supplies (including the battery pack), let the unit stand for
5 minutes, then try to restart the unit by only charging with the solar/car charging
socket (XT60);
• Check if rmware updates are available, and upgrade to the latest version.
15 Input voltage of XT60 port is
too high
• Turn off all the power supplies (including the battery pack), let the unit stand for
5 minutes, then try to restart the unit by only charging with the solar/car charging
socket (XT60);
• Check if rmware updates are available, and upgrade to the latest version.
16 AC input voltage is too high
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if rmware updates are available, and upgrade to the latest version.
17 AC input voltage is too low

18 Input voltage frequency is too
high
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if rmware updates are available, and upgrade to the latest version.
19 Input voltage frequency is too
low
30 Short circuit
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, and then try to restart the unit;
• Check if rmware updates are available, and upgrade to the latest version.
31 Compressor start-up error
32 Compressor operation error
33 High appliance temperature
• Turn off all the power supplies (including the battery pack), let the unit stand in a cool
place for 5 minutes, and then try to restart the unit;
• Check if rmware updates are available, and upgrade to the latest version.
34 Low appliance temperature
• Turn off all the power supplies (including the battery pack), let the unit stand at room
temperature for 5 minutes, and then try to restart the unit;
• Check if rmware updates are available, and upgrade to the latest version.
35 Overvoltage
• Turn off all the power supplies (including the battery pack), check if the air outlets are
obstructed and remove the obstructions, let the unit stand for 5 minutes, and then try
to restart the unit;
36 Undervoltage
37 Exhaust
38 Front fan error
• Turn off all the power supplies (including the battery pack), and try to restart the unit;
• Check if rmware updates are available, and upgrade to the latest version.
39 Rear fan error
40 Fluorine shortage
• Turn off all the power supplies (including the battery pack), let the unit stand in a cool
place for 5 minutes, and then try to restart the unit;
41 Overload
• Check if the front and rear air outlets are obstructed and remove any obstructions;
• Check if rmware updates are available, and upgrade to the latest version.
50 Motor board communications
error
• Turn off all the power supplies (including the battery pack), and try to restart the unit;
• Check if rmware updates are available, and upgrade to the latest version.
51 Power board communications
error
52 WiFi communications error
53 Temperature sensor error
If the problem persists, please contact Ecoow after-sales service.