Elo Touch Solutions ECMG4 User manual

USER MANUAL
Elo Touch Solutions
Interactive Digital Signage (IDS) ECMG4 For IDS XXX3L

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Copyright © 2019 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form
or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or
warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the
right to
revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.
Trademark Acknowledgments
Elo, Elo (logo), Elo Touch, and Elo Touch Solutions are trademarks of Elo and its Affiliates. Windows is a trademark of Microsoft Corporation.

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Table of Contents
Section 1: Introduction............................................................................................................................................................................................................................... 4
Section 2: Unpacking ................................................................................................................................................................................................................................ 5
Section 3: Computer Module Installation .................................................................................................................................................................................................. 6
Section 4: Technical Support .................................................................................................................................................................................................................. 18
Section 5: Safety & Maintenance ............................................................................................................................................................................................................ 20
Section 6: Regulatory Information ........................................................................................................................................................................................................... 21
Section 7: Warranty Information.............................................................................................................................................................................................................. 26

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Section 1: Introduction
Prod ct Description
Interactive Digital Signage Elo Computer Module Generation 4 (ECMG4) is designed to slide into the bay on the back of the IDS 53-Series touch displays,
without any effect on the monitor’s form factor or requiring any extra cabling. By combining the two, you can transform your Interactive Digital Signage
Touch Display into an all-In-one touchcomputer.
Preca tions
Follow all warnings, precautions and maintenance as recommended in this user’s manual to maximize the life of your unit and prevent risks to user safety.
This manual contains information that is important for the proper setup and maintenance of the Computer Module. Before setting up and powering on your
new Computer Module, read through this manual, especially the Computer Module Installation chapter.

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Section 2: Unpacking
Unpacking the ECMG4
Check that the following items are present and in good condition:
• Computer Module
• Quick Install Guide
• Two antennas

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Section 3: Computer Module Installation
Installation
1. Slide the ECM down into the docking bay and slide it in to engage the connector. Tighten the locking screw with a philips screwdriver.
Locking
Screw

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Connector Panel & Interfaces
To chmonitor & Comp ter Mod le Connections
1. Once the Computer Module has been installed, connect the AC power cable between the touchmonitor s POWER IN connector and the AC power
source.
a. NOTE: Computer Module can be installed when the AC power cable is connected (Hot pluggable). Do not remove the Computer Module
unless it is completely shut off.
2. Make any desired connections to the Computer Module connector panel.
3. Press the touchmonitor s power button to turn on the Computer Module.
Operating System Set p – Windows 10
The initial setup of the operating system takes approximately five minutes. Additional time might be needed for specifying operating system configurations.
During installation, you will be prompted to enter user information. This can be done via touch and the on screen keyboard or you can connect a USB
mouse and keyboard to fill in the required information.
To set up the Windows 10 OS for the Computer Module, turn on the touchcomputer and follow the instructions on the screen.
USB x4
HDMI
Ethernet
Line Out / Microphone
Antenna Antenna

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Selecting the Language
Windows will prompt you to select your language of preference. See reference image below.
Agreeing to Terms and Conditions
You will be prompted to agree to the Windows license terms. Click “I Accept” to continue.

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Choosing the Windows Settings
You will be prompted to select the Windows settings
Creating Your Account
You will be prompted to create a Username and Password. Once set up, click “Finish”to complete Setup. See reference image below.

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Operating System Set p – No OS
No Operating System (No OS) units will require an operating system to be installed on them.
Load your operating system of choice onto the Computer Module.
Once you have installed an OS image onto your computer, allow the system to automatically install all the available drivers.
You can download the latest Elo Touch Driver from www.elotouch.com and proceed to install that driver onto the computer.
Installing To chscreen Technology Software Drivers on Elo Comp ter Mod les
Visit the Elo Touch Solutions website www.elotouch.com for:
• The latest versions of our touch drivers
• Additional touch driver information
• Detailed touch driver installation guides
• Touch drivers for other operating systems
Download and install the required touch driver from www.elotouch.com.
Creating the Recovery Flash Drive
All Windows 10 Computer Modules come with the built-in Elo Restore Utility on the Windows Desktop. The utility allows for creation of a recovery flash
drive based on the purchased operating system. Please create your recovery flash drive immediately. In the event that the HDD/SSD recovery partition
accidentally gets deleted or becomes inaccessible, you can use the recovery flash drive to recover your system.
The following procedures demonstrate how to create a recovery flash drive.

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1. Right-click on the EloRestoreUtility icon on the Desktop and select “Run as administrator.”
2. Click “Start” button to begin the process.
3. Once completed, you will see a pop-up window that will prompt you to insert a blank flash drive to any of the available USB ports on your system.
(For Windows 10, use a flash drive with at least 32GB of space available)

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4. After the flash drive is plugged in, you will see the below window. Click “Format Drive” to continue the process. PLEASE NOTE THAT THIS WILL
ERASE ALL DATA CONTAINED IN THE FLASH.
5. Click “Create Restore Media” to proceed. This step will take about 10-20 minutes, depending on your system configurations and flash drive
performance.

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6. Once the message “Creation Restore Media success…” appears, remove the flash drive and click “Exit” to exit the program.

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Recovering the System to factory defa lts
If for any reason the touchcomputer s operating system needs to be recovered TO FACTORY SETTINGS, you can recover your system by following
procedures below. PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS. Please be sure to backup all
data, settings, and customer-installed software before proceeding.
1. Power off your system.
2. Power on your system.
3. Plug in the USB drive (created in the previous section) to the computer module.
4. In case the system is crashed and you have to use the recovery flash drive, reboot the system and press F7 several times to enter Device Boot
Menu. Then, choose “boot from flash drive”. When the following UI is presented, click “Install Recovery Solution” button.
5. Follow the on-screen instructions to complete the installation process and then exit the program.
i. Note: All data will be deleted during the recovery process. User should back up files when necessary. Elo Touch Solutions does not accept
liability for lost data or software.
ii. Note: The end user must adhere to Microsoft's Licensing Agreement

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Recovering the Operating System
1. Select “Restore OS”. The system will automatically test your hardware. Once the process completes, click the “Start” button to perform the
system recovery function.
2. The following process will reformat the primary hard drive. Please back up your data before performing the recovery process.

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3. Once completed, click the “Close” button. The system will return to the main menu of the Elo Recovery Solution. Click the “Exit” button to restart your
system.
All data is deleted during the recovery process. The user should back up files when necessary. Elo Touch Solutions does not accept liability for lost data
or software.
The end user must adhere to Microsoft's Licensing Agreement.

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Software Sol tions
The following software solutions are can be used to enhance the experience when using the Elo Computer module with the IDS 6553 or 5553L
monitor.
Qwizdom Octopus – Can be used for whiteboard applications and presentations. The user guide for this software is available at
https://qwizdomoktopus.com/user-guide/
DisplayNote Montage – Can be used for wireless presentations and collaboration. The details for this software is available at
https://www.displaynote.com/solutions/montage
AirServer – Can be used to wireless cast devices to the ECMG4 + IDS6553 Display. Details for the AirServer Application is available at
https://www.airserver.com/WindowsDesktop

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Section : Technical Support
If you are experiencing trouble with your Computer Module, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.
Sol tions to Common Problems
Problem
Suggested Troubleshooting
The Computer Module does not turn on
when the power button is pressed.
Disconnect the AC power cable and verify that the Computer Module is properly installed
Reconnect the AC power cable and turn on the system
Audio cannot be heard on external devices
Ensure that the proper source is selected on the monitor OSD.
Confirm that the correct audio output port is selected on the Windows OS.

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Technical Assistance
See this user manual’s last page for worldwide technical support phone numbers.
Technical assistance for Computer Modules running Windows OS are also available on the computer in the Support Information section of the Systems
Properties menu. The Systems Properties menu can be accessed by:
• Right-clicking the My Computer icon and selecting Properties from the drop-down menu, or
• Clicking the Start button; go to the Settings -> Control Panel menu and selecting the System icon
Technical Specifications
visit www.elotouch.com/products
for technical specifications for this device
S pport
visit www.elotouch.com/support
for technical support

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Section 5: Safety & Maintenance
Safety
• To avoid risk of electric shock, follow all safety notices and do not disassemble the touchmonitor. They are not user-serviceable.
• The slots located on the sides and top of the touchmonitor case are for ventilation. Do not block or insert anything inside the ventilation slots.
• Ensure that your installation allows touchmonitor to meet specified environmental conditions below:
Environmental conditions for transportation and storage
Temperature:
Operating 0°C to 40°C
Storage/Transportation -20°C to 60°C
Humidity (non-condensing):
Operating 20% to 80%
Storage/Transportation 10% to 90%
Altitude:
Operating 0 to 3,000m
Storage/Transportation 0 to 12,192m
Ca tion
There is risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries at the end of its useful life according to local laws and
regulations.
Waste Electrical & Electronic Eq ipment Directive (WEEE)
This product should not be disposed of with household waste. It should be deposited at a facility that enables recovery and recycling.
Elo has put in place recycling arrangements in certain parts of the world. For information on how you can access these arrangements, please visit
www.elotouch.com/e-waste-recycling-program/.