Elo Touch Solutions IDS 3201L User manual

USER GUIDE
Elo Touch Solutions
Interactive Digital Signage Android Computer Module
for
IDS 3201L / 4201L / 5501L / 5501LT / 7001L / 7001LT / 3202L / 4202L / 4602L
UM600069 Rev B

User Guide – ELO-KIT-ECMG2-AND
UM600069 Rev B, Page 2 of 25
Copyright © 2016 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language, in any form or by any means,
including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise
without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc.
and its affiliates (collectively "Elo") makes no representations or warranties with respect to the
contents herein, and specifically disclaims any implied warranties of merchantability or fitness
for a particular purpose. Elo reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Elo to notify any person of such
revisions or changes.
Trademark Acknowledgments
AccuTouch, CarrollTouch, Elo (logo), Elo Touch Solutions, Elo TouchSystems, IntelliTouch,
iTouch are trademarks of Elo and its Affiliates. Windows is a trademark of Microsoft Corporation.

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Table of Contents
Chapter 1: Product Overview.........................................................4
Chapter 2: Unpacking .....................................................................5
Chapter 3: Computer Module Installation .....................................6
Chapter 4: Technical Support ........................................................15
Chapter 5: Safety & Maintenance ..................................................17
Chapter 6: Regulatory Information................................................19
Chapter 7: Warranty Information ...................................................24

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Chapter 1: Product Overview
Product Description
The Android Interactive Digital Signage Computer Module (AECMG) is designed to slide into
the bay on the rear of the Interactive Digital Signage Generation 2 (IDS 01) touchmonitors,
without any effect on the monitor’s form factor or requiring any extra cabling, turning your
Interactive Digital Signage TouchMonitor into an Interactive Digital Signage All-In-One
TouchComputer.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user’s manual to
maximize the life of your unit and prevent risks to user safety.
This manual contains information that is important for the proper setup and maintenance of the
Computer Module. Before setting up and powering on your new computer module, read through
this manual, especially the Computer Module Installation chapter.

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Chapter 2: Unpacking
Unpacking the Digital Signage Computer Module
Check that the following items are present and in good condition:
Computer Module
Quick Install Guide
PC Box Cable Cover

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Chapter 3: Computer Module Installation
Installation
1. Use a Phillips head screwdriver to remove the access cover plate on the back of the
touchmonitor.
2. Slide the Computer Module all the way into the bay until it snaps into place.
3. Tighten the thumbscrews to secure the computer module inside the bay.
NOTE: If any cables are connected to the computer module, a cable security cover is included
with the computer module kit. Install it by attaching the mounting clip and bracket as shown in
the user guide for the computer module and then fastening the thumbscrews on the cover.

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Connector Panel & Interfaces
Touchmonitor & Computer Module Connections
1. Once the Computer Module is installed onto the touchmonitor, plug the AC power cable to the
touchmonitor.
NOTE: Computer Module can be installed when the AC power cable is connected (Hot
pluggable). Do not remove the computer module unless it is completely shut off.
2. Use the touchmonitor OSD remote to turn on the device.

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Operating System Setup – Android
Android version 4.4 will be pre-loaded on the system.
Gesturing Images:
For multi-touch monitors, the following gestures are possible:
Swipe – Placing one finger on screen and moving the finger across the screen
Function example: dragging an icon, swiping to browse through pictures
Pinch-Zoom – Placing two fingers on the screen and moving them closer to or further from
each other.
Function example: zooming in or out on a picture. Move the two fingers closer to each other to
zoom out. Move the fingers away from each other to zoom in.
Before zooming in After zooming out
Note for operating the computer module with Optical Monitors:
To enable multi-touch on Optical monitors running the computer module, please contact Elo
Customer Service for assistance.

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Physical Button Functionality
Audio
By default, audio setting is set to "ECM Line-in" on Elo IDS OSD menu and to Android ECM
Setting > Audio Policy > Headset.
To select audio from HDMI input, select "From video source" from Elo IDS OSD audio menu, or
select from Android ECM Setting > Audio Policy > HDMI.
Note: If Bluetooth speakers are used, do not place speakers directly in front of the monitor to
avoid disruption to your listening experience. Interference between Bluetooth signal from
computer module and monitor may result in weak Bluetooth singal in certain areas in front of
monitor.
Button Available Adjustment
Home Button
Press to return to the Home page
When running EloView, press and hold for 8-10
seconds to open Control Panel.

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Wi-Fi + Bluetooth
The following protocols are supported for Wifi and Bluetooth:
Bluetooth 4.0+EDR Class 2, A2DP/ HID (Keyboard/Mouse), SPP (printer), Barcode
scanner (HID/SPP) support.
IEEE 802.11b/g/n; WEP/WPA/WPA2 capable
iBeacon capable
Note: Due to interferences between Wi-Fi and Bluetooth signal with monitor, Wi-Fi and
Bluetooth signal from computer module may be weak in certain areas in front of the monitor.
Signal performance may vary depending on the prevailing conditions or environment that the
device is operating at. When encountering poor signal, we recommend that that user either 1)
adjust the antenna on the computer module as shown in below diagram to improve and
optimize signal to signal receiving device, or 2) move the Wi-Fi / Bluetooth signal receiving
device accordingly.

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General Purpose Input / Output (GPIO) Support
The AECM supports a GPIO which can be used under the following conditions:
Max Voltage: 5V
Max Current: 200mA
There are two input connections and one output connection.
Pin 1: 5 Volt output connection
Pin 2: Input connection 1
Pin 3: Input connection 2
Pin 4 and Pin 5 are tied to ground
Elo makes available for puchase a cable (PN # E211544) that extends this GPIO connection
and allows users to more easily connect external peripherals to the computer module.
Example Circuit

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USB On-The-Go (OTG)
USB OTG is supported via the micro-USB connector located in the following position.
Note: Improper use of this connector may break the connector.
Pin 1

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Chapter 4: Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions. If the
problem persists, please contact your local dealer or contact Elo Touch Solutions Customer
Service.
Solutions to Common Problems
Problem Suggested Troubleshooting
The Computer Module does not turn
on when the power button is pressed.
Disconnect the AC power cable and verify that
the Computer Module is properly installed.
Reconnect the AC power cable and turn on the
system.
Monitor display is dim Use the OSD to increase the touchmonitor
brightness and/or contrast.
Monitor display is blank.
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key, move the mouse, and/or touch the
touchscreen and verify that the monitor displays
content.
Monitor displays an “Out Of Range”
message
Adjust computer resolution/timing mode to be
within the allowable timing ranges specified for
the touchmonitor. Refer to www.elotouch.com for
Elo touchmonitor specification.

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Technical Assistance
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manual’s last page for worldwide technical support phone numbers.
Technical assistance for Computer Modules running Windows OS are also available on the
computer in the Support Information section of the Systems Properties menu. The Systems
Properties menu can be accessed by:
1. Right-clicking the My Computer icon and selecting Properties from the drop-down menu, or
2. Clicking the Start button; go to the Settings -> Control Panel menu and selecting the System
icon

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Chapter 5: Safety & Maintenance
Safety
To avoid risk of electric shock, follow all safety notices and do not disassemble the touchmonitor
or Computer Module. They are not user-serviceable.
The slots located on the sides and top of the touchmonitor case are for ventilation. Do not block
or insert anything into the ventilation slots.
Ensure that the environmental conditions listed below are maintained for the computer module.
Environmental conditions for transportation and storage
Temperature:
Operating 0°C to 40°C
Storage/Transportation -20°C to 60°C
Humidity (non-condensing) :
Operating 20% to 80%
Storage/Transportation 10% to 90%
Altitude:
Operating 0 to 3,000m
Storage/Transportation 0 to 12,192m

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Caution
There is risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries at
the end of its useful life according to local laws and regulations.
Waste Electrical & Electronic Equipment Directive (WEEE)
This product should not be disposed of with household waste. It should be deposited at a facility
that enables recovery and recycling. Ensure that product is disposed at the end of its useful life
according to local laws and regulations.
Elo has put in place recycling arrangements in certain parts of the world. For more information
on how you can access these arrangements, please visit
http://www.elotouch.com/AboutElo/ewaste-program/.

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Chapter 6: Regulatory Information
I. Electrical Safety Information:
Compliance is required with respect to the voltage, frequency, and current requirements
indicated on the manufacturer’s label. Connecting a device to a power source that does not
meet requirements other than those specified herein may result in improper operation, damage
to the equipment or pose a fire hazard.
There are no operator serviceable parts inside this equipment. There are hazardous voltages
generated by this equipment which constitute a safety hazard. Service should be provided only
by a qualified service technician.
Contact a qualified electrician or the manufacturer if there are questions about the installation
prior to connecting the equipment to mains power.
II. Emissions and Immunity Information
Notice to Users in the United States:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy, and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.

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Notice to Users in Canada:
This device complies with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
Notice to Users in the European Union:
Use only the provided power cords and interconnecting cabling provided with the equipment.
Substitution of provided cords and cabling may compromise electrical safety or CE Mark
Certification for emissions or immunity as required by the following standards:
This Information Technology Equipment (ITE) is required to have a CE Mark on the
Manufacturer’s label which means that the equipment has been tested to the following
Directives and Standards: This equipment has been tested to the requirements for the CE Mark
as required by EMC Directive 2014/30/EU as indicated in European Standard EN 55022 Class
A and the Low Voltage Directive 2014/35/EU as indicated in European Standard EN 60950-1.
General Information to all Users:
This equipment generates, uses, and can radiate radio frequency energy. If not installed and
used according to this manual the equipment may cause interference with radio and television
communications. There is, however, no guarantee that interference will not occur in any
particular installation due to site-specific factors.
1) In order to meet emission and immunity requirements, the user must observe the following:
a) Use only the provided I/O cables to connect this digital device with any computer.