EMC2 Data Domain DD9800 Parts list manual

Field Replacement Guide
EMC® Data Domain® DD9500 and DD9800
Systems
I/O Module Replacement
302-001-645
REV. 03
October 2016
This document provides instructions for replacing I/O modules for Data Domain DD9500
and DD9800 systems. This document covers Ethernet, SAS and Fibre Channel (FC) I/O
modules.
lRevision history......................................................................................................... 2
lRelated documentation..............................................................................................2
lTools and supplies needed........................................................................................ 2
lOverview: DD9500 and DD9800 I/O modules.............................................................2
lEthernet I/O modules.................................................................................................5
lFibre Channel (FC) I/O modules..................................................................................5
lSAS I/O modules........................................................................................................5
lIdentify the failed I/O module.................................................................................... 5
lRemove and install an I/O module............................................................................. 6
lReconnect the system................................................................................................ 8
lComplete the I/O module replacement.......................................................................9
lComplete the procedure...........................................................................................13

Revision history
Table 1 Document revision history
Revision Date Description
03 October 2016 Updated for 6.0
02 March 2016 Updated for 5.7 HA.
01 April 2015 Initial publication.
Related documentation
EMC provides a variety of document types to support our products. End-user documents
include user guides, hardware installation guides, administrator guides, software guides,
part replacement guides, release notes, and others. Integration documents describe how
to integrate Data Domain systems with third party backup applications, and compatibility
matrices show which components are compatible with each other.
This document refers to other EMC documents by title. To locate a referenced document,
go to the EMC Support website at https://support.emc.com, enter the document title in
the search box, and click the search button.
Note
Hard copies of a document may be out of date. Always check for the current version of a
document before you start an upgrade or begin a significant configuration change.
Tools and supplies needed
For a list of recommended tools and supplies for field work, see the document titled
FE
Toolkit Inventory and Common Procedures for FRU Tasks at https://support.emc.com.
Overview: DD9500 and DD9800 I/O modules
CAUTION
This procedure does not describe the replacement of the NVRAM module. See the EMC
Data Domain DD9500 and DD9800 NVRAM Replacement Guide .
There are 12 I/O module positions, located in the lower part of the rear panel. An LED on
the handle of each I/O module displays its state: green indicates it is working or amber
indicates that a replacement is required. The slots are numbered, left to right, as 0
through 11. The NVRAM module, with a blue handle, is located in slot 0 on the far left.
The figure shows I/O modules populated in slots 1-10 and blank filler panels in 11.
The following figure shows the location of modules in the rear of the chassis.
Figure 1 Location of NVRAM and I/O modules
Field Replacement Guide
2EMC Data Domain DD9500 and DD9800 Systems Field Replacement Guide

Available I/O modules
I/O modules may include:
lQuad port Ethernet 10GBase-SR Optical with LC connectors
lQuad port Ethernet 10GBase-CX1 Direct Attach Copper with SPF+ module
lQuad port Ethernet 10GBase-T Copper
lDual port 16 Gbps Fibre Channel
lQuad port 6 Gbps SAS
I/O module slot assignments
The following figure shows the location of the NVRAM and I/O modules.
Figure 2 Location of NVRAM and I/O modules
1. NVRAM module—slot 0
2. I/O modules—slots 1 to 11 (See the I/O module slot assignments table.)
Note
Slots 2, 3, and 6 (three I/O slots) are used for SAS I/O modules for systems without
Extended Retention (ER).
I/O Module Replacement
Available I/O modules 3

Figure 2 Location of NVRAM and I/O modules (continued)
Note
Slots 2, 3, 6, and 9 (four I/O slots) are for SAS I/O modules for systems with ER or DD
Cloud Tier software.
The table shows the I/O module slot assignments for the DD9500 and DD9800 systems.
Each type of I/O module is restricted to certain slots.
The I/O module slot assignments for the DD9500 and DD9800 systems are the same.
Table 2 DD9500 and DD9800 I/O module slot assignments
Slot Base
configuration
HA ER or DD Cloud
Tier
DD Cloud Tier and
HA
0 NVRAM NVRAM NVRAM NVRAM
1 Fibre Channel
(FC), Ethernet or
empty
Fibre Channel
(FC), Ethernet or
empty
Fibre Channel (FC),
Ethernet or empty
Fibre Channel (FC),
Ethernet or empty
2 SAS SAS SAS SAS
3 SAS SAS SAS SAS
4 FC, Ethernet or
empty
FC, Ethernet or
empty
FC, Ethernet or empty FC, Ethernet or empty
5 FC, Ethernet or
empty
FC, Ethernet or
empty
FC, Ethernet or empty FC, Ethernet or empty
6 SAS SAS SAS SAS
7 FC, Ethernet or
empty
FC, Ethernet or
empty
FC, Ethernet or empty FC, Ethernet or empty
8 FC, Ethernet or
empty
FC, Ethernet or
empty
FC, Ethernet or empty FC, Ethernet or empty
9 Not available
(contains a
filler)
Not available
(contains a filler)
SAS SAS
10 FC, Ethernet or
empty
FC, Ethernet or
empty
FC, Ethernet or empty FC, Ethernet or empty
11 FC, Ethernet or
empty
10 Gb optical
Ethernet for
interconnect
between the
primary and
standby nodes in
the HA pair.
FC, Ethernet or empty 10 Gb optical
Ethernet for
interconnect
between the primary
and standby nodes
in the HA pair.
Field Replacement Guide
4EMC Data Domain DD9500 and DD9800 Systems Field Replacement Guide

Ethernet I/O modules
A system can have up to a maximum of four Ethernet I/O modules of any type. The four
Ethernet I/O module limit applies to any combination of the different types of Ethernet
I/O modules. In other words two 10GBaseT and two fiber optic Ethernet I/O modules are
allowed. But three of each is not allowed. The available Ethernet I/O modules are listed in
the Available I/O modules on page 3.
Fibre Channel (FC) I/O modules
An FC I/O module is a dual-port Fibre Channel module. Up to four FC I/O modules may be
installed. The optional virtual tape library (VTL) feature requires at least one FC I/O
module. Boost over Fibre Channel is an optional feature and requires at least one FC I/O
module. A maximum of four FC I/O modules may be installed in a system using either VTL
or the Boost protocol or a combination of both protocols.
SAS I/O modules
DD9500/DD9800 systems have three quad-port SAS I/O modules installed in slots 2, 3
and 6. DD9500/DD9800 systems configured with DD Extended Retention (ER) or DD
Cloud Tier software options require an additional SAS I/O module in slot 9.
Identify the failed I/O module
Procedure
1. Check the LED on the affected I/O module.
Note
An LED on the handle of each I/O module displays its state: green indicates it is
working or amber indicates that a replacement is required.
2. Enter the alerts show current or alerts show current-detailed
command to display messages indicating I/O failure. A sample output is shown.
# alerts show current
Id Post Time Severity Class Object Message
-- ----------------------- -------- --------- -------- ---------------
1 Mon Nov 3 18:57:00 2014 WARNING HWFailure Enclosure=1:EVT-ENVIRONMENT-00049:
The system detected an
invalid hardware
configuration.
3. Enter the enclosure show io-cards command to check the status of each I/O.
Record the failed I/O. A sample output is shown.
# enclosure show io-cards
This command may take up to a minute to complete. Please wait...
Enclosure 1
Slot Device FW Revision Interface Ports MAC/WWNN/WWPN/SASADDR
---- ---------------------- -------------- ------- ----- -----------------------
M BCM5719 1GbE 5719-v1.31 NCSI 1GbE ethMa 00:60:16:5c:8d:cd
ethMb 00:60:16:5c:8d:cc
ethMc 00:60:16:5c:8d:cf
ethMd 00:60:16:5c:8d:ce
I/O Module Replacement
Ethernet I/O modules 5

2 PMC Quad Port 6 Gbps SAS 02.09.36.00 PMC_SAS2 2a 50:02:18:83:4d:61:00:cc
2b 50:02:18:83:4d:60:00:cc
2c 50:02:18:83:4d:62:00:cc
2d 50:02:18:83:4d:63:00:cc
3 PMC Quad Port 6 Gbps SAS 02.09.36.00 PMC_SAS2 3a 50:02:18:84:4d:61:00:cc
3b 50:02:18:84:4d:60:00:cc
3c 50:02:18:84:4d:62:00:cc
3d 50:02:18:84:4d:63:00:cc
6 PMC Quad Port 6 Gbps SAS 02.09.36.00 PMC_SAS2 6a 50:02:18:87:4d:61:00:cc
6b 50:02:18:87:4d:
60:00:cc
6c 50:02:18:87:4d:
62:00:cc
6d 50:02:18:87:4d:63:00:cc
6c 50:02:18:87:4d:
62:00:cc
6d 50:02:18:87:4d:63:00:cc
Remove and install an I/O module
The following instructions describe how to remove and install an I/O module.
Note
These instructions do not cover the removal of an NVRAM module. See DD9500 and
DD9800 NVRAM Module Replacement Guide for the procedure to replace an NVRAM
module.
CAUTION
lI/O modules are not hot swappable. The system must be powered down.
lOnly trained and qualified personnel should be allowed to install or replace this
equipment.
lDuring the procedure, wear a grounding wrist strap to avoid ESD damage to the
equipment.
Shut down and disconnect the system
Procedure
1. Run the cifs show active and nfs show active commands to verify that all
I/O on the system is stopped.
2. Reboot the system to verify that no hardware issues exist on the system.
3. Stop the system using the system poweroff command to allow the proper shut
down of the file system and other system components.
If the system that requires a component replacement is the active node of an HA pair,
run the ha status command to verify that the HA pair can failover to the standby
node. Run the ha failover command to initiate failover to the standby node
before replacing a component. The failover process takes 10 minutes to complete.
Note
The system poweroff command completes when the front panel blue LED turns
off.
Field Replacement Guide
6EMC Data Domain DD9500 and DD9800 Systems Field Replacement Guide

For help connecting to a system using a laptop computer and terminal emulator, see
the document FE Toolkit Inventory and Common Procedures for FRU Tasks at https://
support.emc.com.
4. In some cases, when you cannot use the system poweroff command, you can
perform a forced shut down of the system by pressing the power button for six
seconds.
Note
The power button is located in the upper right corner on the front panel of DD9500
and DD9800 systems.
5. Disengage the wire clips, then disconnect the four AC power cords from the rear of the
system.
Note
Label any cables you remove to make reconnecting them easier.
Remove and install I/O modules
Note
lThe steps to replace any IO module—SAS, FC, or Ethernet—are the same.
lIf needed, place all I/O modules on a clean, ESD-protected work surface.
lBe careful not to touch the components on the module.
lRecord port connections for cabling so they can be properly reconnected.
Procedure
1. Move the cable management assembly (CMA) arms out of the way to access the I/O
module.
2. Grasp the orange handle trigger release to release an IO module. The ejector button
should release.
Note
Do not remove the IO until the ejector button has released and popped out. You can
damage the I/O module if it is pulled out with the ejector button seated in its
connector.
I/O Module Replacement
Remove and install I/O modules 7

Figure 3 I/O module ejector handle (rear of system)
3. Pull on the handle to remove the module from the chassis.
4. Align and slide a replacement module into the bay until it seats in its connector.
5. Apply firm pressure on the front of the I/O module until it seats fully into the slot.
Note
To avoid connector damage, do not slam the I/O modules in.
6. Push the ejector button in to secure the module.
Note
If the module is not seated properly in its connector, the ejector button will not remain
in the closed or engaged position.
Reconnect the system
Procedure
1. Engage power by reconnecting all AC power cords.
2. Reconnect the wire clips for the AC cords.
3. Check to see that the service LED on the Management module glows green.
Note
The service LED lights up within 30 seconds after you connect the AC power cords.
4. In the front of the DD9500/DD9800 system, press the power button to turn the power
on the system.
5. Check that the front blue power LED (with the circle with a dot) also turns on.
Field Replacement Guide
8EMC Data Domain DD9500 and DD9800 Systems Field Replacement Guide

Figure 4 Power LED and power button
1. Power LED
2. Power button
6. For HA systems that were failed over to the standby node before the component
replacement, optionally fail the ssytem back to the original active node. Run the ha
status command to verify that the HA pair can failover and the ha failover on
the current active node to restore the original active node.
Complete the I/O module replacement
Check each I/O module LED. Each I/O module ejector handle contains a bi-colored LED.
Green indicates normal function, while an amber color indicates a fault condition.
Complete the ethernet I/O module replacement
Procedure
1. Use the net show hardware command to determine that the system recognizes
all ports. The Hardware Address column has a MAC address for each port, and the
Physical column should show the type for each port, copper or fiber.
# net show hardware
Port Speed Duplex Supp Speeds Hardware Address Physical Link State
Status
----- -------- ------- -------------- ----------------- ------- ------- -------
ethMa 1000Mb/s full 10/100/1000 00:60:16:5c:8f:30 Copper yes running
ethMb unknown unknown 10/100/1000 00:60:16:5c:8f:31 Copper unknown down
ethMc unknown unknown 10/100/1000 00:60:16:5c:8f:32 Copper unknown down
ethMd unknown unknown 10/100/1000 00:60:16:5c:8f:33 Copper unknown down
eth1a 10Gb/s full 100/1000/10000 00:60:16:51:f1:4c Fiber yes running
eth1b 10Gb/s full 100/1000/10000 00:60:16:51:f1:4d Fiber yes running
eth1c 10Gb/s full 100/1000/10000 00:60:16:51:f1:4e Fiber yes running
eth1d 10Gb/s full 100/1000/10000 00:60:16:51:f1:4f Fiber yes running
I/O Module Replacement
Complete the I/O module replacement 9

eth4a unknown unknown no autoneg 00:60:16:52:02:c4 Fiber unknown down
eth4b unknown unknown no autoneg 00:60:16:52:02:c5 Fiber unknown down
eth4c 10Gb/s full 100/1000/10000 00:60:16:52:02:c6 Fiber yes running
eth4d unknown unknown no autoneg 00:60:16:52:02:c7 Fiber unknown down
eth5a unknown unknown no autoneg 00:60:16:52:2b:7c Fiber unknown down
eth5b unknown unknown no autoneg 00:60:16:52:2b:7d Fiber unknown down
eth5c unknown unknown no autoneg 00:60:16:52:2b:7e Fiber unknown down
eth5d unknown unknown no autoneg 00:60:16:52:2b:7f Fiber unknown down
eth7a unknown unknown no autoneg 00:60:16:52:2c:04 Fiber unknown down
eth7b unknown unknown no autoneg 00:60:16:52:2c:05 Fiber no up
eth7c unknown unknown no autoneg 00:60:16:52:2c:06 Fiber no up
eth7d unknown unknown no autoneg 00:60:16:52:2c:07 Fiber unknown down
----- -------- ------- ------------- ----------------- ------- -------- -------
Note
See the System Controller Upgrade Guide for the DD OS release used in your system
for more details about configuring different I/O cards.
Complete the FC I/O module replacement
Procedure
1. Enter the scsitarget endpoint show detailed command to check the ports
the replacement I/O module uses.
# scsitarget endpoint show detailed
Endpoint: endpoint-fc-0
System Address: 8a
Enabled: Yes
Status: Offline
Transport: FibreChannel
FC Port: 8a
FC Operational Status: Normal
Port ID: 0x000000
Model: EMC EP2831
Firmware: 7.01.00
FC WWNN: 50:02:18:80:4d:60:01:41
FC WWPN: 50:02:18:89:4d:60:01:41
Connection Type: N-Port
Link Speed: Unknown
FCP2-Retry: Enabled
FC Topology: Default
Endpoint: endpoint-fc-1
System Address: 8b
Enabled: Yes
Status: Offline
Transport: FibreChannel
FC Port: 8b
FC Operational Status: Normal
Port ID: 0x000000
Model: EMC EP2831
Firmware: 7.01.00
FC WWNN: 50:02:18:80:4d:60:01:41
FC WWPN: 50:02:18:89:4d:61:01:41
Connection Type: N-Port
Link Speed: Unknown
FCP2-Retry: Enabled
FC Topology: Default
Endpoint: endpoint-fc-2
System Address: 10a
Enabled: Yes
Status: Offline
Transport: FibreChannel
FC Port: 10a
FC Operational Status: Normal
Field Replacement Guide
10 EMC Data Domain DD9500 and DD9800 Systems Field Replacement Guide

Port ID: 0x000000
Model: EMC EP2831
Firmware: 7.01.00
FC WWNN: 50:02:18:80:4d:60:01:41
FC WWPN: 50:02:18:8b:4d:60:01:41
Connection Type: N-Port
Link Speed: Unknown
FCP2-Retry: Enabled
FC Topology: Default
Endpoint: endpoint-fc-3
System Address: 10b
Enabled: Yes
Status: Offline
Transport: FibreChannel
FC Port: 10b
FC Operational Status: Normal
Port ID: 0x000000
Model: EMC EP2831
Firmware: 7.01.00
FC WWNN: 50:02:18:80:4d:60:01:41
FC WWPN: 50:02:18:8b:4d:61:01:41
Connection Type: N-Port
Link Speed: Unknown
FCP2-Retry: Enabled
FC Topology: Default
2. If required, update the SAN zone configuration for a new FC I/O module.
If the FC I/O module was using Data Domain OUI (organizationally unique identifier)
type of WWNs, there is no need to update the SAN zoning. To find out whether the
system is using DD OUI, enter the scsitarget endpoint show detailed
command and look for FC WWPN output. The following output example indicates a
system that will not require an update to the SAN zoning.
# scsitarget endpoint show detailed
This is an excerpt of the above output to show the FC WWNN output.
Endpoint: endpoint-fc-3
System Address: 10b
Enabled: Yes
Status: Offline
Transport: FibreChannel
FC Port: 10b
FC Operational Status: Normal
Port ID: 0x000000
Model: EMC EP2831
Firmware: 7.01.00
FC WWNN: 50:02:18:80:4d:60:01:41
FC WWPN: 50:02:18:8b:4d:61:01:41
Connection Type: N-Port
Link Speed: Unknown
FCP2-Retry: Enabled
FC Topology: Default
If the system does require an update of the SAN zone configuration, follow these
steps.
a. During the system restart, press Ctrl-Q when the QLogic HBA banner appears.
b. Select Configuration Settings.
c. Select Host Adapter Settings.
d. Note the Adapter Port Name, which is the WWN. The name is an alphanumeric
string similar to 210000E08B074E90.
e. On the switch that manages the SAN zone, have the SAN administrator remove the
old WWN from the zone.
I/O Module Replacement
Complete the FC I/O module replacement 11

f. On the switch, add the new name to the list of WWNs recognized for the zone.
g. Start a backup operation to the system to confirm that the new module is
functional and that zoning changes are correct.
3. Disable an unused FC port.
After installation, the modules have both ports enabled. If a port is not active, an alert
is sent until this port is disabled. Use the scsitarget endpoint disable
endpoint-spec command to make changes.
4. If you remove an FC card, you must change the SCSI target configuration and delete
the endpoints after the FC card was removed by entering the scsitarget
endpoint del endpoint-spec .
Note
See the System Controller Upgrade Guide for the DD OS release used in your system
for more details about configuring different I/O cards.
Complete the SAS I/O module replacement
Procedure
1. Enter the system show hardware command to check the ports used by the
replacement module. The output is similar to the following:
# system show hardware
Slot Vendor Device Ports
---- -------- ------------------------------- --------------
M Broadcom BCM5719 1GbE Ma, Mb, Mc, Md
0 EMC NVRAM 8GB Model 3
1 Broadcom Quad Port 10GbE SR 1a, 1b, 1c, 1d
2 EMC PMC Quad Port 6 Gbps SAS 2a, 2b, 2c, 2d
3 EMC PMC Quad Port 6 Gbps SAS 3a, 3b, 3c, 3d
4 Broadcom Quad Port 10GbE SR 4a, 4b, 4c, 4d
5 Broadcom Quad Port 10GbE SR 5a, 5b, 5c, 5d
6 EMC PMC Quad Port 6 Gbps SAS 6a, 6b, 6c, 6d
7 Broadcom Quad Port 10GbE SR 7a, 7b, 7c, 7d
8 EMC Dual Port 16 Gbps Fibre Channel 8a, 8b
9 (empty) (empty)
10 EMC Dual Port 16 Gbps Fibre Channel 10a, 10b
11 (empty) (empty)
---- -------- ------------------------------- --------------
2. Check the status of the ports with the system show ports command to confirm
that the module is communicating on its assigned ports. The output for those slots is
similar to the following:
# system show ports
Port Connection Link Firmware Hardware
Type Speed Address
---- ---------- -------- ------------ ----------------------------
Ma Enet 00:60:16:5c:8f:3c (ethMa)
Mb Enet 1.0 Gbps 00:60:16:5c:8f:3d (ethMb)
Mc Enet 00:60:16:5c:8f:3e (ethMc)
Md Enet 00:60:16:5c:8f:3f (ethMd)
1a Enet 00:60:16:52:11:08 (eth1a)
1b Enet 00:60:16:52:11:09 (eth1b)
1c Enet 00:60:16:52:11:0a (eth1c)
1d Enet 00:60:16:52:11:0b (eth1d)
2a SAS 02.09.29.00 50:02:18:83:4d:61:01:41
2b SAS 02.09.29.00 50:02:18:83:4d:60:01:41
2c SAS 02.09.29.00 50:02:18:83:4d:62:01:41
2d SAS 02.09.29.00 50:02:18:83:4d:63:01:41
3a SAS 02.09.29.00 50:02:18:84:4d:61:01:41
3b SAS 02.09.29.00 50:02:18:84:4d:60:01:41
Field Replacement Guide
12 EMC Data Domain DD9500 and DD9800 Systems Field Replacement Guide

3c SAS 02.09.29.00 50:02:18:84:4d:62:01:41
3d SAS 02.09.29.00 50:02:18:84:4d:63:01:41
4a Enet 00:60:16:52:00:ec (eth4a)
4b Enet 00:60:16:52:00:ed (eth4b)
4c Enet 00:60:16:52:00:ee (eth4c)
4d Enet 00:60:16:52:00:ef (eth4d)
5a Enet 00:60:16:52:13:48 (eth5a)
5b Enet 00:60:16:52:13:49 (eth5b)
5c Enet 00:60:16:52:13:4a (eth5c)
5d Enet 00:60:16:52:13:4b (eth5d)
6a SAS 02.09.29.00 50:02:18:87:4d:61:01:41
6b SAS 02.09.29.00 50:02:18:87:4d:60:01:41
6c SAS 02.09.29.00 50:02:18:87:4d:62:01:41
6d SAS 02.09.29.00 50:02:18:87:4d:63:01:41
7a Enet 00:60:16:52:17:6c (eth7a)
7b Enet 00:60:16:52:17:6d (eth7b)
7c Enet 00:60:16:52:17:6e (eth7c)
7d Enet 00:60:16:52:17:6f (eth7d)
8a FC-Tgt 7.01.00 50:02:18:80:4d:60:01:41 WWNN
50:02:18:89:4d:60:01:41 WWPN
8b FC-Tgt 7.01.00 50:02:18:80:4d:60:01:41 WWNN
50:02:18:89:4d:61:01:41 WWPN
10a FC-Tgt 7.01.00 50:02:18:80:4d:60:01:41 WWNN
50:02:18:8b:4d:60:01:41 WWPN
10b FC-Tgt 7.01.00 50:02:18:80:4d:60:01:41 WWNN
50:02:18:8b:4d:61:01:41 WWPN
---- ---------- -------- ------------ ----------------------------
Complete the procedure
Procedure
1. Return the failed or replaced part(s) to EMC Data Domain. Reuse the packaging from
the new part(s) and use the included prepaid waybill for shipping. Reference the RMA
number on the outside of the package.
2. Send an autosupport report from the system by entering the autosupport send
command.
I/O Module Replacement
Complete the procedure 13

Copyright © 2015-2016 EMC Corporation. All rights reserved. Published in the USA.
Published October 2016
EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
notice.
The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a
particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software
license.
EMC², EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries.
All other trademarks used herein are the property of their respective owners.
For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com).
Field Replacement Guide
14 EMC Data Domain DD9500 and DD9800 Systems Field Replacement Guide