EVERCROSS EV12M User manual
SAFETY WARNINGS
02
Riding an electric motorbike can be a hazardous activity. Certain conditions may cause the equipment to
fail without fault of the manufacturer. Like other electric vehicles, the EVERCROSS EV12M can and is
intended to move, and it is therefore possible to lose control, fall off and/or get into dangerous situations
that no amount of care, instruction or expertise can eliminate. If such things occur you can be seriously
injured or die, even when using safety equipment and other precautions. RIDE AT YOUR OWN RISK
AND USE COMMON SENSE.
This manual contains many warnings and cautions concerning the consequences of failing to maintain,
inspect or properly use your electric motorbike. Because any incident can result in serious injury or even
death, we do not repeat the warning of possible serious injury or death each time such a possibility is
mentioned.
This manual contains important safety information. It is your responsibility to review this information and
make sure that all riders understand all warnings, cautions, instructions and safety topics and assure that
young riders are able to safely and responsibly use this product. EVERCROSS recommends that you
periodically review and reinforce the information in this manual with younger riders, and that you inspect
and maintain your children’s vehicle to insure their safety.
The recommended rider age (3-12 years for the EV12M) is only an estimate, and can be affected by the
rider’s size, weight or skills (Do not exceed the weight limit of 143 lbs).Any rider unable to fit comfortably
on the EV12M should not attempt to ride it.
WARNING
APPROPRIATE RIDER USE AND PARENTAL SUPERVISION
A parent’s decision to allow his or her child to ride this product should be based on the child’s maturity,
skill and ability to follow rules.
Always check and obey any local laws or regulations which may affect the locations where the electric
scooter may be used.
Ride defensively. Watch out for potential obstacles that could catch your wheel or force you to swerve
suddenly or lose control. Be careful to avoid pedestrians, skaters, skateboards, scooters, bikes, children or
animals who may enter your path, and respect the rights and property of others.
The electric scooter is meant to be used only in controlled environments free of potential traffic hazards
and not on public streets or sidewalks. Do not ride your electric motorbike in any areas where pedestrian
or vehicle traffic is present.
Do not activate the speed control on the hand grip unless you are on the electric motorbike and in a safe,
outdoor environment suitable for riding.
These bikes were manufactured for performance and durability but are not impervious to damage. Jump-
ing or other aggressive riding can over-stress and damage any product, including the electric motorbike,
and the rider assumes all risks associated with high-stress activity.
03
ACCEPTABLE RIDING PRACTICES AND CONDITIONS
Always wear proper protective equipment such as an approved safety helmet (with chin strap securely
buckled), elbow pads and kneepads. A helmet may be legally required by local law or regulation in your
area. A long-sleeved shirt, long pants and gloves are recommended. Always wear athletic shoes (lace-up
shoes with rubber soles), never drive barefooted or in sandals, and keep shoelaces tied and out of the way
of the wheels, motor and drive system.
FAILURE TO USE COMMON SENSE AND HEED THE ABOVE WARNINGS INCREASES RISK OF
SERIOUS INJURY. USE WITH APPROPRIATE CAUTION AND SERIOUS ATTENTION TO SAFE OPER-
ATION.
The EV12M electric motorbike is intended for use on flat, level ground without loose debris such as rocks
or gravel. Wet, slick, bumpy, uneven or rough surfaces may impair traction and contribute to possible
accidents.
Do not drive the electric motorbike in mud, ice, puddles or water. Avoid excessive speeds that can be
associated with downhill rides. Never risk damaging surfaces such as carpet or flooring by use of an
electric motorbike indoors.
Do not ride the EV12M in wet or icy weather and never immerse the electric motorbike in water, as the
electrical and drive components could be damaged by water or create other possibly unsafe conditions.
Maintain a hold on the handlebars at all times.Never use headphones or a cell phone when riding.
Never carry passengers or allow more than one person at a time to ride the electric motorbike.
04
PROPER RIDING ATTIRE
Carefully check package contents, if anything is missing or damaged, please contact EVERCROSS
We suggest that the products was assemblied by an adult.
Tips: Please charge for 12 hours for first time using.
05
PACKAGE CONTENTS
Charger x 1pcs User manual x 1pcs
Screw x 4pcs Aluminum assembly
M6 hexagon
wrench x 1pcs
M5 hexagon
wrench x 1pcs
USER MANUAL
Remove contents from box. Remove the foam separators that protect the components from damage
during shipping. Inspect the contents of the box for scratches in the paint, dents or kinked cables that
may have occurred during shipping. Because the EV12M was assembled and packed at the factory,
there should not be any problems, even if the box has a few scars or dents.
06
PACKAGE OVERVIEW
LED Display
Brake Lever
Cushion Charging
Port
Acceleration Real Wheel Kickstand
Back
Fork Pedal
Front Fork Front Wheel
Battery Pack
Handle
Handlebar
Motor
Gear
DO NOT USE NON-EVERCROSS PRODUCTS WITH
YOUR EV12M ELECTRIC SCOOTER.
The EV12M has been built to certain EVERCROSS
design specifications. The original equipment supplied at
the time of sale was selected on the basis of its compati-
bility with the frame, fork and all other parts. Certain
aftermarket products may or may not be compatible.
① Aligne hole of the rear shock absorber and
hole of the rear fork.
② Put on M8*40mm cylindrical head screws with
socket head L cap, then covered with M8 nylon
lock nut at the other end.
③ Tighten the screws and nuts by a 6mm Allen
key and 13mm open-end wrench.
07
ASSEMBLY AND SET-UP
Rear shock absorber
Rear fork mount
*
① Put the handlebar assembly on the up
aluminum assembly, move it symmetrically and
adjust it to the right angle for your riding.
② Put on the up aluminum assembly, then put
on 4pcs M8*20mm cylindrical head socket
head cap screws.
③ Tighten the screws with a 6mm socket head
wrench.
08
ASSEMBLY AND SET-UP
Handlebar assembly
Up aluminum assembly
Down aluminum assembly
M8*L20mm screws with
hexagon socket head cap
PRE-RIDE CHECKLIST
09
SAFETY REMINDERS
Loose Parts
There should not be any unusual rattles or
sounds from loose parts or broken compo-
nents. If you are not sure, ask an experienced
mechanic to check.
Tire Inflation
Periodically inspect the tires for excess wear
and replace as required, and regularly check
the tire pressure and re-inflate as necessary. If
you get a flat tire, the inner tube can be
patched or a new tube can be purchased from
EVERCROSS.
Brake
Check the brake for proper function. When you
squeeze the lever, the brake should provide
positive braking action.
Frame, Fork and Handlebars
Check for cracks or broken connections.
Although broken frames are rare, it is possible
for an aggressive driver to bash into a curb or
wall and wreck and bend or break a frame. Get
in the habit of inspecting yours regularly.
Safety Gear
Always wear proper protective equipment, such
as an approved safety helmet, elbow pads and
kneepads. Always wear shoes, never drive
barefooted or in sandals, and keep shoelaces
tied and out of the way of the wheels, motor
and drive system.
Do not use this vehicle for the first time until you have inflated the tires to the correct PSI and charged the
battery for at least 12 hours.
Failure to follow these instructions may damage your vehicle and void your warranty.
10
RIDING YOUR ELECTRIC SCOOTER
Hold both handles.
Activate the power button and observe
the charge on the right handlebar.
Always wear a helmet and safety gear so to avoid falling and injury during the driving learning, as shown in the figure.
Twist the throttle to accelerate
and put your foot on the pedal. To slow down/stop, release the accelerator,
then gradually squeeze the brake to slow down/stop.
①
② ③ ④
The charger supplied with the electric motorbike should be regularly examined for damage to the cord, plug, enclo-
sure and other parts, and in the event of such damage, the bike must not be charged until the charger has been
repaired or replaced.
• Initial charge time: 12 hours
• Recharge time: up to 8 hours
Notice:
• EVERCROSS electric scooter will be fully charged when the LED light on the charger changes from red (charging)
to green. When the battery is fully charged, please STOP CHARGING and unplug the unit.
• Do not charge when there is excessive odour/ heat, leakage or physical damage.
• Do not connect the charger if the charging port is wet. Keep your charging environment clean and dry at all times.
• Avoid charging your E-Bike in extremely hot or extremely cold environments.
• Always disconnect from the charger prior to wiping down and cleaning your electric motorbike with liquid.
• Charging should be operated by an adult.
• Use only with the recommended charger provided to you by EVERCROSS.
11
CHARGING THE BATTERY
Open the rubber plug Insert the charging plug in Fill and fix the rubber plug
after the charging
12
SPECIFICATIONS
[1] Item height: from the ground to the top of the dirt bike;
[2] Max. Range: measured when it is no wind and at 77°F, the dirt bike's fully charged to ride at a even speed of 9.3 mph (15km/h) on a flat surface with a load of 88.2 pounds(40kg).
The real battery life vary with different factors of the load, humidity, wind speed and operation habits...etc.
EV12MParameter
Dimensions Product Dimensions 110*60*70 Cm (43.3*23.6*27.5 Inch)
110.5*23*62 Cm (43.5*9.1*24.4 Inch)
18.49 Kg (40.76 Lbs)
22.08 Kg (48.67 Lbs)
65 Kg (143 Lbs)
3-12 Years Old
8Km 12Km 25Km( 5Mph 7.5Mph 15.5Mph)
25Km/H(15.5Mph)
15Km (9.3Miles)
10°
12 inch
IPX4
36V/4AH
42V/1A
About 4 hours
Package Dimensions
Net Weight
Gross Weight
Load Weight
Applicable Age
Gear Mode
Max. Speed
Max. Range
Max. Slope
Ip Rating
Battery Capacity
Charging Adapter
Charging Time
Tire Size
Weight
Riding Bike
Electric Bike
Battery
Charging
Tire
300WMotor PowerMotor
DAILY CARE AND MAINTENANCE
13
The chain will typically have a “loose spot” and “tight spot” corresponding with a particular sprocket
rotational position. This is normal and common to all chain-driven vehicles due to run-out tolerances of
the freewheel and sprocket. The chain should be adjusted to the ideal tension with chain in the tightest
spot. Proper chain alignment must be maintained. The wheel must not be skewed. If the chain is noisy or
rough running, check the lubrication, tension and alignment of the sprockets, in that order.
Do not store the battery in temperatures above 75°F or below -10°F. After every use, fully charge the
battery to prolong its lifespan.
Disposal: Your product uses sealed batteries which must be recycled or disposed of in an environmental-
ly sound manner. Do not dispose of a battery in a fire. The battery may explode or leak. Do not dispose of
a battery in your regular household trash. The incineration, land filling or mixing of sealed batteries with
household trash is prohibited by law in most areas.
The transformer/charger supplied with the bike should be regularly examined for damage to the cord,
plug, enclosure and other parts, and, in the event of such damage, the EV12M must not be charged until
it has been repaired or replaced.
CHAIN AND SPROCKET
BATTERY CARE AND DISPOSAL
CHARGER
DAILY CARE AND MAINTENANCE
14
Do not clean the kid's E-bike with alcohol, gasoline, kerosene or other corrosive and volatile chemical
solvents to prevent dire damage. Do not wash the board with a high-pressure water spray.
During cleaning, make sure that the kids E-bike turned off, the charging cable is unplugged, and the
rubber flap is closed as water leakage may result in electric shock or other major problems. When the
kid's E-bike is not in use, keep it indoors where it is dry and cool.
Do not put it outdoors for a long time. Excessive sunlight, overheating and overcooling accelerate the
battery pack's lifespan．
REPAIR CENTERS
For a list of authorized EVERCROSS repair:
• Check online at https://www.evercross.eu/.
CLEANING AND STORAGE
The most frequently requested replacement parts (wheels, tires, tubes, batteries and chargers) are
available for purchase online.
REPLACEMENT PARTS
LIMITED WARRANTY STATEMENT
15
If you are unsatisfied with your purchase, EVERCROSS’s return policy allows you to return the product
purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and
request a refund from the Authorization channel for any reason. Note: Express shipping cost is non-re-
fundable.
For the return request, EVERCROSS is not responsible for lost packages due to the carrier, or products
received that cannot be verified. Received products that have damage determined to have been caused
by the end-user may be subject to denial of the return request.
TO QUALIFYA REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET:
1. A Return Merchandise Authorization (RMA) must be requested from EVERCROSS within 30 days from
the date of receipt of shipment. To request an RMA, contact EVERCROSS Service Team at
2. The cost of return shipping will be borne by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to EVERCROSS, (a) without an RMA from EVERCROSS (b) without all parts
included in the original package, EVERCROSS retains the right to refuse delivery of such return.
30 DAY SATISFACTION GUARANTEED RETURN POLICY
LIMITED WARRANTY STATEMENT
16
EVERCROSS warrants the original purchaser that your EVERCROSS product shall be free from defects
in materials and workmanship under normal use for the period aforementioned. EVERCROSS does not
warrant the operation of the product will be uninterrupted or error-free. EVERCROSS is not responsible
for damage arising from failure to follow instructions relating to the product's usage.
LIMITED PRODUCT WARRANTY
If a hardware defect is found and a valid claim is received by EVRCROSS with in the Warranty Period,
EVRCROSS will, at its option and to the extent permitted by law, either (1) repair the product at no
charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished
product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive reme-
dies. Shipping and handling charges may apply except where prohibited by applicable law.
REMEDIES
Warranty Service Order must be requested from EVERCROSS within warranty period from the date of
receipt of shipment.
To obtain warranty service, you must deliver the product, in either its original packaging or packaging
providing an equal degree of protection, to the address specified by EVERCROSS. In accordance with
applicable law, EVERCROSS may require the customer to furnish proof of purchase details and/or comply
with registration requirements before receiving warranty service. period or thirty (30) days, whichever is
longer, or for any additional period of time that may be applicable in your jurisdiction.
HOW TO OBTAIN WARRANTY SERVICE
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