F'real FRLB4 User manual

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Rev. J
Model: FRLB4
Service Manual

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Table of Contents
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General Informaon
Blender Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
KeyPad Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Blender Error Codes
Error 64 . . . . . . . . .
Error 65 . . . . . . . . .
Error 66 . . . . . . . . .
Error 67 . . . . . . . . .
Error 69 . . . . . . . . .
Error 6A . . . . . . . . .
Error 6B . . . . . . . . .
Error 6D . . . . . . . . .
Error 6E . . . . . . . . .
Error 70 . . . . . . . . .
Error 71 . . . . . . . . .
Error 74 . . . . . . . . .
Error 75 . . . . . . . . .
Error 77 . . . . . . . . .
Error 78 . . . . . . . . .
Error 79 . . . . . . . . .
Error 7D . . . . . . . .
Error 7F . . . . . . . . .
Error 80 . . . . . . . . .
Error 82 . . . . . . . . .
Error 84 . . . . . . . . .
Error 85 . . . . . . . . .
Error 86 . . . . . . . . .
Error 89 . . . . . . . . .
Error 8A . . . . . . . .
Error 8B . . . . . . . . .
Error 8C . . . . . . . . .
Error 8D . . . . . . . .
Error 8E . . . . . . . . .
Error 8F . . . . . . . . .
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Error 90 . . . . . . . . .
Error 91 . . . . . . . . .
Error 92 . . . . . . . . .
Error 93 . . . . . . . . .
Error 94 . . . . . . . . .
Error 95 . . . . . . . . .
Error 96 . . . . . . . . .
Error 97 . . . . . . . . .
Error 98 . . . . . . . . .
Error 99 . . . . . . . . .
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Consumer Error Codes
HEY! Please remove the cup lid completely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HEY! Please close the front door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OOPS! Something’s in the way of the cup holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OOPS! Wrong cup size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HEY! The product is not cold enough to be blended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WE’RE SO SORRY! The blender needs to take a break to let the motor cool down . . . . . . . . . . . . . . . . .
WE’RE SO SORRY! The blender needs water to blend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WE’RE SO SORRY! The blender experienced unexpected Error Code C11 . . . . . . . . . . . . . . . . . . . . . . . . .
SBC Issues
Boot-Up Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Screen is Stuck on “Checking Hard Disk” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Black Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Non-Error Issues
Re-Registraon Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Touchscreen Issues: Calibraon is o or touchscreen won’t respond . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Door will not close/open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Door Water Leaks: Water drips onto Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mixing System Issues: Loud blends or a grinding noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Shakes are Too Thin or Too Thick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5

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1Open the front door and perform a visual inspecon to
verify the surfaces are clean.
Wipe down the blender daily with a so cloth and soluon
or glass cleaner.
3Wipe down the Cup Holder and underneath the Cup Holder
in the Drip Pan area with a damp cloth.
Drip Pan
Do not spray soluon
directly onto the screens.
Press upwards on the Flip-Up Door to clean o any product
build-up around the blending chamber rim and gasket.
Be careful not to
damage the gasket.
Panels Screens
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Daily Blender Maintenance
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Weekly Blender Maintenance
Locate the (3) cup sensors underneath the front door.
Use a damp coon swab and wipe them down.
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Open front door and locate the seal around the chamber
opening and follow the steps below:
1. Remove the seal
2. Clean seal with a damp cloth and rinse
3. Clean chamber opening rim, inside and out
4. Re-install the seal
5. Wipe down the door
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Cup Holder
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Calibrate Touchscreen: Regular + OK
Customer Sengs Selecon: Less Thick + OK
(when prompted, enter PIN code 411 + Enter)
Service Tech: More Thick + Le Arrow
(when prompted, enter PIN code 461 + Enter)
Reset UI: Right Arrow + Le Arrow
Launch LVCB Status Screen: Le Arrow + OK
Launch Diagnoscs Screen: Right Arrow + OK
Recover Catastrophic Error: Regular + More Thick
Iniate Manual Water Shot Rinse: Less Thick
Iniate Manual Scour Rinse: Regular
Iniate Manual Rotary Rinse: More Thick
Iniate Steam Cycle: Less Thick + More Thick
Raise Cup Holder: Less Thick + Regular
(Raises for 60 seconds)
Keypad Commands
Each FRLB4 blender includes a membrane keypad at the base. The keypad can be used to perform several
dierent commands. In each case, you will need to hold down the designated buon(s) for 8 seconds.

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Blender Error Codes
Error 64: Mix Motor Peak Current Limit Exceeded
TRIGGER: Mix Motor current exceeds 9.5 amps
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure the display freezer is between 0-6°F.
A. Perform the Squeeze Test. Using a chocolate milkshake, squeeze the middle of the cup. You should be able to squeeze a
dime-size dent in the milkshake.
B. Ensure the product is tempered (see the “Too Thick/Too Thin Shakes” secon).
3. Run an Empty Cup Cycle (ECC) to ensure 50-55 mL of water is being dispensed into the cup.
A. To perform an ECC, locate an empty f’real cup and place it in the Cup Holder. Press and hold the “Regular” buon for 25
seconds.
4. Open the front door and spin the Mix Motor Spindle by hand to ensure it spins freely. If the spindle won’t turn or is dicult to
turn, replace Mix Motor (Parts Manual: Mixer System).
5. Remove the right side panels and locate the High Voltage Control Board (HVCB). The board has a high voltage warning scker.
Warning: To work in the electronics bay, turn the blender o and disconnect the blender from the outlet. There are dangerous
voltages in this area that include a risk of electrocuon.
6. Measure DC voltages for the Mix Motor on the HVCB at TB6.
A. At rest: Red wire: 80 VDC, Black wire: 80 VDC
B. In operaon: Red wire: 24 VDC, Black wire: 80 VDC
C. If voltages are out of range, replace HVCB (Parts Manual: Control Boards, Upper)
7. Measure the resistance through the Mix Motor wiring. Resistance should be between 4-6 ohms. If out of range, replace Mix
Motor (Parts Manual: Mixer System).
Error 65: Posion Motor Peak Current Limit Exceeded
TRIGGER: Posion Motor current exceeds 9.5 amps
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure the display freezer is between 0-6°F.
3. Inspect all moving components of the Linear Moon System, checking for obstrucons in the path of the Cup Holder.
4. With the blender turned o, inspect the Posion Motor funconality by liing up on the boom of the Cup Holder. If you are
unable to raise the Cup Holder, replace Posion Motor (Parts Manual: Heaters & Posion Motor).
Error 66: Pump Motor Peak Current Limit Exceeded
TRIGGER: Pump Motor current exceeds 9.5 amps
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Remove the right side panels and locate the High Voltage Control Board (HVCB). The board has a high voltage warning scker.
Warning: To work in the electronics bay, turn the blender o and disconnect the blender from the outlet. There are dangerous
voltages in this area that include a risk of electrocuon.
3. Ensure the wire harness from the Pump Motor is securely connected to the HVCB at TB5 on the right side of the board.
4. Check the fuse for the Pump Motor. The fuse is located on the HVCB at F2 on the upper right side of the board. If the fuse is
blown, replace HVCB (Parts Manual: Control Boards, Upper).
5. Measure DC voltages for Mix Motor on the HVCB at TB6.
A. At rest: Red wire pin to ground: 82 VDC, Black wire pin to ground: 82 VDC
B. If voltages are out of range, replace HVCB (Parts Manual: Control Boards, Upper)
6. Measure the resistance through the Pump Motor wiring. The resistance should be between 8-9 ohms. If out of range, replace
Water Pump Motor (Parts Manual: Water System).
7. Ensure the Rotary Pump Head (RPH) spins freely with lile resistance.
A. Remove all blender panels and disconnect the metal band securing the RPH to the Water Pump Motor (back, boom of
blender). Manually turn the sha key on the RPH. Sha should turn smoothly with lile resistance. If the RPH is dicult
to turn or won’t turn, replace Rotary Pump Head (Parts Manual: Water System).
Error 67: Time-Out Occurred During Blending
TRIGGER: Any blend roune parameter exceeded
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure that the Blending Components are assembled/funconing correctly and are ght.
3. Ensure the display freezer is between 0-6°F.
4. Run an Empty Cup Cycle (ECC) to ensure 50-55 mL of water is being dispensed into the cup.
A. ECC: Locate an empty f’real cup and place it in the Cup Holder. Press and hold the “Regular” buon for 25 seconds.

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5. Check the Posion Motor Encoder.
A. Verify that the connector to the encoder is oriented properly. The black wire in the connector should face toward the
front of the blender. Verify that the wires are secure.
6. If the encoder connecons are secure, replace Posion Motor (Parts Manual: Heaters & Posion Motor).
Error 69: Flip-Up Door Misalignment During Blend
TRIGGER: Flip-Up Door closed during blending while carriage posion is sensed as holding it open
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure the consumer removed the foil lid from the frozen product. Open the door and check the chamber for signs of debris.
3. Ensure blender has latest Cup Lid Weight (Parts Manual: Mixing System) and replace as needed.
4. If the error occurred as the cup is traveling into the blending chamber, replace Flip-Up Door Switch (Parts Manual: Switches,
Sensor & Solenoid Lock).
Error 6A: Carriage Switch Acvated or Deacvated at Wrong Carriage Locaon
TRIGGER: Carriage Switch was acvated/deacvated during blending contrary to where the carriage locaon is sensed
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure blender has the latest Firmware Version.
A. Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the screen. Locate “FWXXXX” in
the top right corner. FW Version should be FW0334.
3. Check the wiring connecon to the Cup Carriage Switch. Ensure the Switch is wired in the normally open conguraon.
A. To locate the Cup Carriage Switch, remove the le side panel of the blender. The carriage switch has two brown wires
connected to it. It is in front of the water manifold.
4. Aer removing the le side panel, start a blend cycle and watch the carriage switch to ensure the switch is engaged all the way
through the blending cycle. If the switch is not staying engaged by the Flip-Up Door Shoe, ensure the FUD Shoe is secure and/or
replace Cup Carriage Switch (Parts Manual: Switches, Sensor & Solenoid Lock).
A. If the Flip-Up Door Shoe is black plasc, replace Flip-Up Door Shoe (Parts Manual: Switches, Sensor & Solenoid Lock).
Error 6B: Home Sensor Malfuncon During Blend
TRIGGER: Home sensor blocked or unblocked at the wrong carriage locaon
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Check the Through-Beam Sensor to ensure there are no foreign substances on the sensing posts. Clean if needed.
3. Check for signs of water damage. Replace Through-Beam Sensor (Parts Manual: Switches, Sensor & Solenoid Lock) as needed.
4. Remove and re-seat the wire connecons on the sensor and LVCB. The connecon on the LVCB is located at TB9 on the lower
right hand side of the board.
5. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen) and locate Line Q: “HomeSn: 1/0”
A. If this value is 0 and the Cup Holder is in the starng (home) posion, replace Through-Beam Sensor (Parts Manual:
Switches, Sensor & Solenoid Lock).
Error 6D: Flip-Up Door Opened During Sanize
TRIGGER: Flip-Up Door opened at any me during the sanize cycle
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Open the front door and verify that the Flip-Up Door is seated properly over the opening of the boom of the chamber. Ensure
that the silicone gasket is securely aached to the Flip-Up Door. If the gasket is coming o, replace Flip-Up Door (Parts Manual:
Inside the Chamber).
3. Remove the le side panel and ensure the Flip-Up Door Switch is securely mounted to the Flip-Up Door channel. Inspect and
remove/reseat wiring connecons as well.
4. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen) and locate Line Q: “FpDrSw: 1/0”
A. If it displays “FpDrSw: 1” and the Flip-Up Door is shut, replace Flip-Up Door Switch (Parts Manual: Switches, Sensor &
Solenoid Lock).
Error 6E: Steamer Thermistor Shorted or Opened
TRIGGER: A short or open circuit of the steamer heater is detected by the LVCB
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Check the thermistor wires and connector on the boom of the Steamer Heater. The heater is located by removing the le side
panel.
A. Connued on next page

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A. Ensure the wires are seated in the connector securely.
B. Check the wiring harness for damage or breaks in the wiring insulaon.
C. Check the wiring on the LVCB. The connecon point on the LVCB is in the upper le corner and labeled as TB18.
Ensure the wires are securely in place in the connector and the board.
3. Measure the resistance of the thermistor at the control board. Disconnect the TB18 connector and measure the
resistance through the purple wires. It should measure 3K-10K ohms. If out of range, replace BF Steamer Heater (Parts
Manual: Heaters & Posion Motor).
Error 70: Chamber Thermistor Shorted or Open
TRIGGER: A short or open of the chamber thermistor is detected by the LVCB
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Check the Chamber Thermistor wires and connector. The thermistor is located by removing the le side panel. The
thermistor is located at the lower le corner of the chamber. The wires are black and aached to the blending chamber
behind a small metal shield and a foam piece.
A. Ensure the wires are seated in the connector securely.
B. Check the wiring harness for water damage or breaks in the wiring insulaon.
C. Check the wiring on the Low Voltage Control Board (LVCB). The connecon point on the LVCB is in the upper le
corner and labeled as TB18. Ensure the wires are securely in place in the connector and the board.
3. Measure the resistance of the thermistor on the LVCB. Disconnect the TB18 connector and measure the resistance
through the blue wires. It should measure 3k-10K ohms. If out of range, replace Chamber Thermistor (Parts Manual:
Glossary).
Error 71: Scour Thermistor Shorted or Open
TRIGGER: A short or open of the scour is detected by the LVCB
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Check the Scour Thermistor wires and connector. The thermistor is located by removing the le, right and rear panels.
The thermistor is located at boom of the smaller heater. The wires are red.
A. Ensure the wires are seated in the connector securely.
B. Check the wiring harness for damage or breaks in the wiring insulaon.
C. Check the wiring on the Low Voltage Control Board (LVCB). The connecon point on the LVCB is in the upper le
corner and labeled as TB18. Ensure the wires are securely in place in the connector and the board.
3. Measure the resistance of the thermistor at the control board. Disconnect the TB18 connector and measure the
resistance through the red wires. It should measure 3-10K ohms. If out of range, replace Scour Heater (Parts Manual:
Heaters & Posion Motor).
Error 74: Time-Out Occurred During Homing
TRIGGER: Any homing me-out parameter exceeded
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Verify that the travel path of the Cup Holder is clear. Remove any obstacles.
3. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on
the screen) and locate Line Q: “HomeSn: 1/0”
A. If the Cup Holder is in its home posion and “HomeSn: 1”, proceed to Step 4.
B. If the Cup Holder is in its home posion and “HomeSn: 0”, replace Through-Beam Sensor (Parts Manual: Switches,
Sensor & Solenoid Lock) and proceed to Step 4.
4. Inspect the back of the Accumulator Tank to verify there is no leak coming out of the metal ng that could short out the
sensor. If there is a leak, replace Accumulator Tank (Parts Manual: Water System).
5. Check to see if the Cup Holder will re-home:
A. Turn the blender o, manually pull up on the Cup Holder 3-4 inches. Turn the blender back on. The Cup Holder
should re-home, or lower back down, aer the boot up process. If the Cup Holder doesn't return to the home
posion, replace Posion Motor (Heaters & Posion Motor).

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Error 75: Sanize Sequence Timed Out
TRIGGER: The required blending chamber temperature wasn’t reached within 30 minutes
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
A. Ensure the front door stays open during the troubleshoong process unless stated otherwise.
B. If the blender goes back into the Sanize Cycle when unintended, press the “More Thick” and “Up” arrow buons
together unl it resets.
C. Press the “Less Thick” & “More Thick” buons together to manually iniate a Sanize Cycle when ready.
2. Dump a large cup of water inside the chamber to verify it drains.
A. If it drains, proceed to Step 3.
B. If it doesn’t drain, ensure the drain is not pinched, kinked or clogged and proceed to Step 3.
3. Check if water is connuously spraying in blending chamber.
A. If water is spraying with the door open (not just residual water drops) and the blender is powered ON, turn the blender
OFF:
a. If the water connues to run, replace Manifold (Parts Manual: Water System).
b. If the connuous water stops and starts back up as soon as you boot the blender back on, replace Low Voltage
Control Board (LVCB) (Parts Manual: Control Boards, Lower).
c. If water is not connuously spraying, proceed to Step 4.
4. Make sure the Water Shot Orice (WSO) is clear with the Water Shot Tool, paperclip, small gauge wire, etc.
A. Blenders with 16182D+, use your Water Shot Tool that is provided on the back door of the blender. Make sure and note
how far in the WSO you can get. The WSO travels up 3/4" and then takes a turn to the back and to the le. Ideally, you
should be able to get the Water Shot Tool close to 2" in the WSO.
5. Hold “Less Thick” & “More Thick” buons together for 8 seconds to iniate a sanize.
6. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen). Locate Line E: "ChmTemp: XXX" and Line F: "StmTemp: XXX"
A. Wait 10 minutes before proceeding to the next step.
B. If the StmTemp never rises above 80°, proceed to Step 7.
C. If the StmTemp rises above 218°, proceed to Step 8.
D. If the StmTemp rises to between 209-218° and ChmTemp never rises above 184°, proceed to Step 9.
E. If the StmTemp rises to 200-218° and then drops 30° or more suddenly, proceed to Step 10.
7. Verify the BF Steamer Heater is heang properly.
A. Verify wiring at the steamer tank is intact and correct.
B. Check for connuity through steamer elements with a Mul-Meter.
a. If resistance is present, proceed to Step 7.C
b. If no resistance is present, replace BF Steamer Heater (Parts Manual: Heaters & Posion Motor).
C. Verify steamer tank is receiving 120 VAC by measuring the VAC at the steamer elements on top of the BF Heater. If no
voltage is present, measure the VAC between the boom post on the Thermal Cutout (orange wire) and the Main post
(white wire) on top of the heater. If there is sll no voltage present, remove the right side panels and proceed to Step 7.D.
D. The voltage for the steamer tank is located at TB3 on the High Voltage Control Board (HVCB). TB3 is located at the top
center. Measure the orange wire and the white wire across from it in the connector. If no voltage is present at this point,
replace HVCB (Parts Manual: Control Boards, Upper).
8. Remove le side panel. Perform a Deep Clean and Purge Process. For full instrucons, send an email to [e-mail] to
request the “Deep Clean & Purge Process” Arcle.
9. Verify, again, that there is no clog in the chamber. If there is no clog, check the Chamber Thermistor wiring. Verify that both
sides of the connecon are secure. Verify the connecon is secure on the LVCB, located in the upper le corner and labeled as
TB18.
10. Locate the two wires connected on the side of the BF Steamer Heater, this is the Thermal Cutout. Remove the orange jumper
wire connecon from the top of the Heater. Then, remove the Orange wire from the boom of the Thermal Cutout and
connect it to the open power terminal. Reset and restart the sanize cycle. If this problem no longer exists, the Thermal
Cutout has failed. Replace the BF Steamer Heater (Parts Manual: Heaters & Posion Motor).
Error 77: Steamer Temperature Outside of Allowable Range
TRIGGER: Tempco Heater above 310°, BF Steamer Heater above 250° or both below 40°
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure water supply is on and regulated to 25 - 65 PSI.
3. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen) and locate Line F: "StmTemp: XXX"
A. If the “StmTemp” is above or below the Trigger level above, replace BF Steamer Heater (Parts Manual: Heaters & Posion
Motor).

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4. Measure resistance on the BF Steamer Heater with a Mul-Meter. It should read 3-10K ohms. If out of range, replace
BF Steamer Heater (Parts Manual: Heaters & Posion Motor).
Cauon: The steamer tank may contain hot water.
Error 78: Scour Temperature Outside of Allowable Range
TRIGGER: Scour Heater temperature is above 180° or below 40°
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure water supply is on and regulated to 25 - 65 PSI.
3. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen) and locate Line E: "ScrTemp: XXX"
A. If the “ScrTemp” is above or below the Trigger level, replace Scour Heater (Parts Manual: Heaters & Posion Motor).
4. Measure resistance of the Scour Heater Thermistor with a Mul-Meter. It should read 3K-10K ohms. If out of range, replace
Scour Heater (Parts Manual: Heaters & Posion Motor).
Cauon: The scour tank may contain hot water.
Error 79: Rinse Water-Shot Time Too Short
TRIGGER: Rinse water-shot target volume of 100mL is reached before 4 seconds
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure blender has the latest Firmware Version.
A. Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the screen. Locate “FWXXXX” in
the top right corner. FW Version should be FW0334.
3. Check for any leaks inside the blender.
4. Inspect the Water Shot Orice (WSO). Ensure the hole is not damaged.
5. Check if water is connuously spraying in blending chamber.
A. If water is spraying with the door open (not residual water drops) and the blender is powered ON, turn the blender OFF:
a. If the water connues to run, replace Manifold (Parts Manual: Water System).
b. If the connuous water stops and starts back up as soon as you boot the blender back on, replace Low Voltage
Control Board (LVCB) (Parts Manual: Control Boards, Lower).
c. If water is not connuously spraying, proceed to Step 6.
6. Check that the amount of water dispensed is being accurately registered by the Flow Meter.
A. Remove the Water Shot Hose from the blending chamber.
B. Get an empty cup to catch the water.
C. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on
the screen) and locate Line J: “Count XXXXmL”
D. Reset the error by pressing “Regular” & “More Thick” buons together for 7 seconds and catch the water in the cup.
Compare the water in the cup with the mL reading on Line J.
a. If the amount in the cup matches the count on Line J, proceed to Step 7.
b. If the amount in the cup does not match the count on Line J, replace Flow Meter (Parts Manual: Water System).
7. Ensure the Rotary Pump Head (RPH) spins freely with lile resistance.
A. Remove the le, right and rear panels and locate the Water Pump Motor (WPR) down low.
B. Disconnect the metal band securing the Rotary Pump Head (RPH) to the WPR. Manually turn the sha key on the
RPH. Sha should turn smoothly with lile resistance. Replace Rotary Pump Head (Parts Manual: Water System) if hard
to turn or locked up.
8. Ensure the mechanism on the Water Pump Motor spins freely. If not, replace Water Pump Motor (Parts Manual: Water
System).
Error 7D: Lower Scour Minimum Flow Limit
TRIGGER: Lower Scour minimum ow limit of 60mL was not reached within 2.5 seconds
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure water supply is on and regulated to 25 - 65 PSI.
3. Verify Water Pressure Regulator is installed correctly with an arrow poinng in the direcon of the water ow. If damaged,
replace Water Pressure Regulator (Parts Manual: Glossary).
A. SN 19783D and later will have an Internal Water Pressure Regulator.
4. Remove Lower Scour Nozzle, clean nozzle and orice. With nozzle removed, close front door and to so-reset to ush the line.
A. If Error 7F occurs, inspect/clean out the nozzle and scour nozzle orice and to so-reset.
B. If "Blender Needs Water to Blend" appears or no error occurs, re-install the Scour Nozzle and proceed to step 5.

11
5. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen) and locate Line J: “Count XXXXmL”
A. If Count reads "Count0000mL" and error returns, inspect and remove/reseat the double purple wire connector on the
Flow Meter (le of the Accumulator Tank). So-reset. If no change, replace Flow Meter (Parts Manual: Water System).
B. If Count reads "Count0001mL" or above, proceed to Step 6.
6. Remove water line from back of blender and point water line into a bucket and depress the end of the female Quick-Disconnect
(QD) for 5 seconds.
A. If the water pressure is weak, re-check store's water supply for outages, air in the lines, etc.
B. If the water pressure is 25 PSI, or more, proceed to Step 7.
7. With QD removed, remove le side panel and locate hose that travels from the Male QD to the top of the Accumulator Tank.
A. So-reset the blender 3 mes (with QD removed).
B. Remove water line by sliding the blue clip on the top of the Accumulator Tank connecon to the right.
C. Locate a large cup or a small bucket and place the hose from the Accumulator Tank inside and replace the QD being care-
ful to keep your thumb on the buon to release it.
D. If water pressure is signicantly lower than the pressure aained from Step 6, inspect and replace either Male QD (Parts
Manual: Quick-Connects) and/or Female QD (Parts Manual: Quick-Connects) as needed.
E. If water pressure is adequate, proceed to step 8.
8. Remove right and rear panels of blender to expose the Manifold. Ensure front door is open. Remove the hose from boom
port of the manifold (adjacent to the yellow wires) or from the inlet hose to the Scour Tank.
A. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on
the screen) and locate Line J: “Count XXXXmL”
B. Close the front door.
C. Place cup under the open port of the Manifold or place hose from the boom port of the manifold into a cup/bucket.
D. So-reset blender and take note of amount of water. The amount accumulated in the cup should match the "Count" on
Line J of the Status Screen. If not, replace Flow Meter (Parts Manual: Water System).
E. If the amount of water in the cup matches the "Count" on Line J and is sll < 65mL and error returns, ensure the Rotary
Pump Head (RPH) spins freely with lile resistance.
a. Disconnect the metal band securing the RPH to the Water Pump Motor. Manually turn the sha key on the
RPH. Sha should turn smoothly with lile resistance.
i. If it does not move, replace Rotary Pump Head (Parts Manual: Water System).
ii. If it does move, replace Manifold (Parts Manual: Water System).
F. If Error 7F occurs, replace Scour Tank (Parts Manual: Heaters & Posion Motor) as it is likely built-up with lime scaling.
Error 7F: Lower Scour Maximum Flow Limit
TRIGGER: Lower Scour maximum ow limit of 250mL was reached within 2.5 seconds
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Open the front door of the blender and locate the Lower Scour Nozzle.
A. Ensure the nozzle is hand-ght in place.
B. If damaged or missing, replace Lower Scour Nozzle (Parts Manual: Inside the Chamber).
3. Ensure water supply is on and regulated to 25 - 65 PSI.
4. Verify Water Pressure Regulator is installed correctly with an arrow poinng in the direcon of the water ow. If damaged,
replace Water Pressure Regulator (Parts Manual: Glossary).
A. SN 19783D and later will have an Internal Water Pressure Regulator.
5. If water is connuously spraying from the scour nozzle with the door open, replace Manifold (Parts Manual: Water System).
6. Remove le side panel and inspect for a water leak and replace parts, as needed.
Error 80: Upper Scour Maximum Flow Limit
TRIGGER: Upper Scour maximum ow limit of 150mL of water was reached in 1.5 seconds
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Open the front door of the blender and locate the Upper Scour Nozzle.
A. Ensure the nozzle is hand-ght in place.
B. If water is connuously spraying from Upper Scour Nozzle with the door open, replace Manifold (Parts Manual: Water
System).
C. If damaged or missing, replace Upper Scour Nozzle (Parts Manual: Inside the Chamber).
3. Remove le side panel and inspect for a water leak and replace parts, as needed.

12
Error 82/84: Rotary A/B Maximum Flow Limit
TRIGGER: Rotary A maximum ow limit of 410mL was reached within 2 seconds
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure blender has the latest Firmware Version.
A. Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the screen. Locate “FWXXXX” in
the top right corner. FW Version should be FW0334.
3. Open the front door of the blender and inspect the rotary nozzles. Check the lower poron of the nozzle to see if it spins freely
while inspecng for damage as well. Replace Rotary Nozzle (Parts Manual: Inside the Chamber) as needed.
4. If water is connuously spraying from the rotary nozzle with the door open, replace Manifold (Parts Manual: Water System).
Error 85: Steamer Heater Temperature Control Error
TRIGGER: Steamer temperature has not reached 100°F within 23 minutes or is 40°F for 10 seconds
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure water supply is on and regulated to 25 - 65 PSI.
3. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen) and locate Line F: "StmTemp: XXX"
A. If the “StmTemp” is above 100°F, replace BF Steamer Heater (Parts Manual: Heaters & Posion Motor).
B. If the “StmTemp” is below 100°F, proceed to Step 4.
4. Measure the resistance on the BF Steamer Heater Thermistor with a Mul-Meter. It should read 3K-10K ohms. If out of range,
replace BF Steamer Heater (Parts Manual: Heaters & Posion Motor).
Cauon: The steamer tank may contain hot water.
Error 86: Scour Heater Temperature Control Error
TRIGGER: Scour heater temperature must reach 128°F within 30 minutes or is 40° for 10 seconds
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure water supply is on and regulated to 25 - 65 PSI.
3. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen) and locate Line E: "ScrTemp: XXX"
A. If the “ScrTemp” does not reach the Trigger temperatures above or by-passes it for more than 1 minute, replace Scour
Heater (Parts Manual: Heaters & Posion Motor).
B. If the “ScrTemp” is 40°F or below, proceed to Step 4.
4. Measure the resistance through the Scour heater with a Mul-Meter, it should read 3K-10K ohms. If out of range, replace Scour
Heater (Parts Manual: Heaters & Posion Motor).
Cauon: The scour tank may contain hot water.
Error 89: Flip-Up Door Open when it Shouldn’t be
TRIGGER: Flip-Up Door open at non-crical me
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Verify that the Flip-Up Door is seated properly over the opening. Ensure that the silicone gasket on the Flip-Up Door is securely
fastened to the Flip-Up Door. If the gasket is coming o or damaged, replace Flip-Up Door (Parts Manual: Inside the Chamber).
3. Check the operaon of the Flip-Up Door. Manually operate the door. The Flip-Up Door should have spring tension, but should
operate smoothly.
4. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen) and locate Line Q: “FpDrSw: 1/0”
A. If it shows “FpDrSw: 0” and the Flip-Up door is shut, proceed to Step 5.
5. Verify operaon of the Flip-Up Door Switch with a Mul-Meter.
A. Disconnect the harness going to the Flip-Up Door switch.
B. Place the probes of the meter into the connector going to the switch.
a. If the Flip-Up Door is closed, you should get a connuity tone or very lile resistance.
b. If switch tests bad, replace Flip-Up Door Switch (Parts Manual: Switches, Sensor & Solenoid Lock).
Error 8A: Mix Motor Open Circuit Detected
TRIGGER: Mix Motor current is less than .05 amps during blend
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure the display freezer is between 0-6°F.
A. Perform the Squeeze Test. Using a chocolate milkshake, squeeze the middle of the cup. You should be able to squeeze a
dime-size dent in the milkshake.
B. Ensure the product is tempered (see “Too Thick/Too Thin Shakes”).

13
3. Open the front door and spin Mix Motor Spindle by hand to ensure it spins freely. If the spindle won’t turn or is dicult to turn,
replace Mix Motor (Parts Manual: Mixer System).
4. Remove the right side panels and locate the High Voltage Control Board (HVCB). The board has a high voltage warning scker.
Warning: To work in the electronics bay, turn the blender o and disconnect the blender from the outlet. There are dangerous
voltages in this area that include a risk of electrocuon.
5. Ensure the wire harness from the Mix Motor is securely connected to the HVCB at TB6 on the right side of the board.
6. Check the Mix Motor Fuse. The fuse is located on the HVCB at F3 on the lower right side of the board. If the fuse is blown,
replace HVCB (Parts Manual: Control Boards, Upper).
7. Measure DC voltages for Mix Motor on the HVCB at TB6.
A. At rest: Red wire pin to ground: 80 VDC, Black wire pin to ground: 80 VDC
B. In operaon: Red wire to ground: 24 VDC, Black wire to ground: 80 VDC
C. If voltages are out of range, replace HVCB (Parts Manual: Control Boards, Upper).
8. Measure the resistance through the Mix Motor wiring. It should read 4K-6k ohms. If out of range, replace Mix Motor (Parts
Manual: Mixer System).
Error 8B: Posion Motor Open Circuit Detected
TRIGGER: Posion Motor current is less than .05 amps during blend
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender, take noce if
the Cup Holder moves during the reboot.
A. If it does not move, aempt to physically move the Cup Holder down.
a. If it moves, proceed to Step 2.
b. If it does not move, replace Posion Motor (Parts Manual: Heaters & Posion Motor).
2. Remove the right side panels and locate the Low Voltage Control Board (LVCB). It is the second board up, from the boom.
Warning: To work in the electronics bay, turn the blender o and disconnect the blender from the outlet. There are dangerous
voltages in this area that include a risk of electrocuon.
3. Ensure the wire harness leading from the Posion Motor is securely aached to the Low Voltage Control Board at TB5.
4. Check the fuse for the Posion Motor. The fuse is located on the LVCB at F1. If the fuse is blown, replace LVCB (Parts Manual:
Control Boards, Lower).
5. Measure DC voltages for the Posion Motor on the LVCB at TB5.
A. At rest: Red wire pin to ground: 24 VDC. If Voltage is not present, replace LVCB (Parts Manual: Control Boards, Lower).
B. At rest: Black wire pin to ground: 0 VDC. If Voltage is present, replace both LVCB (Parts Manual: Control Boards, Lower)
and Posion Motor (Parts Manual: Heaters & Posion Motor).
6. Measure the resistance through the Posion Motor wiring. It should read 5K-7k ohms. If out of range, replace Posion Motor
(Parts Manual: Heaters & Posion Motor).
Error 8C: Pump Motor Open Circuit Detected
TRIGGER: Pump Motor current is less than .05 amps during blend
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Remove the right side panels and locate the High Voltage Control Board (HVCB). It has a high voltage warning scker on it.
Warning: To work in the electronics bay, turn the blender o and disconnect the blender from the outlet. There are dangerous
voltages in this area that include a risk of electrocuon.
3. Ensure the wire harness from the Pump Motor is securely connected to the HVCB at TB5 on the right side of the board.
4. Check the fuse for the Pump Motor. The fuse is located on the HVCB at F2 on the upper right side of the board. If the fuse is
blown, replace the HVCB (Parts Manual: Control Boards, Upper).
5. Measure DC voltages for Mix Motor on the HVCB at TB6.
A. At rest: Red wire pin to ground: 82 VDC, Black wire pin to ground: 82 VDC
B. If voltages are out of range, replace HVCB (Parts Manual: Control Boards, Upper).
6. Measure the resistance through the Pump Motor wiring. It should read 8K-9k ohms. If out of range, replace Water Pump Motor
(Parts Manual: Water System).
Error 8D: Accumulator Purge Volume Too High
TRIGGER: More than 4,000mL in 10 seconds from the Rotary Nozzles
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure water supply is on and regulated to 25 - 65 PSI.
3. Verify Water Pressure Regulator is installed correctly with an arrow poinng in the direcon of the water ow. If damaged,
replace Water Pressure Regulator (Parts Manual: Glossary).
A. SN 19783D and later will have an Internal Water Pressure Regulator.

14
4. Open front door and inspect both front and rear Rotary Nozzles for damage. Replace either Rotary Nozzle (Parts Manual:
Inside the Chamber) if damaged.
5. If water is connuously spraying from either Rotary Nozzle, replace Manifold (Parts Manual: Water System).
6. Remove le side panel and inspect for a water leak and replace parts, as needed.
Error 8E: Chamber Thermistor Out of Range
TRIGGER: If the Chamber Temperature and the Heater Temperature have a dierence of 50° before a sanize cycle
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure blender has the latest Firmware Version.
A. Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the screen. Locate
“FWXXXX” in the top right corner. FW Version should be FW0334.
3. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on
the screen) and locate Line E: “ChmTemp: XXX”
A. Verify "ChmTemp" matches air temperature in chamber.
B. Check the Chamber Thermistor Wiring and Wiring Harness to ensure wiring is connected securely and there is no
water damage on or around the Thermistor.
C. If wires or the Chamber Thermistor are damaged, replace Chamber Thermistor (Parts Manual: Glossary).
D. If temperatures are 100°F or more (more likely closer to 200-400°F), replace Chamber Thermistor (Parts Manual:
Glossary).
Error 8F: Sanize too Short
TRIGGER: Sanize cycle takes less than 7 minutes for 2 consecuve mes within 24 hours
1. DO NOT Reboot the blender.
2. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on
the screen) and locate Line E: “ChmTemp: XXX”
A. Verify the “ChmTemp” is in between 67 and 100°F and that the air temperature inside the chamber matches the
“ChmTemp.”
a. If the temperatures are the same, ensure blender has the latest Firmware Version. Press the “Le Arrow” &
“OK” buons for 7 seconds unl the Status Screen appears on the screen. Locate “FWXXXX” in the top right
corner. FW Version should be FW0334.
b. If the temperatures are dierent, proceed to Step 3.
B. If the temperature reads above 100°F, proceed to Step 3.
3. Check Chamber Thermistor wiring and wiring harness to ensure it’s connected securely and there’s no water damage. If
they are, replace Chamber Thermistor (Parts Manual: Glossary).
Error 90: DC Power BUS Brown-Out
TRIGGER: Incoming voltage is equal or less than 75VDC BUS Voltage (Approx. 55-60VAC)
1. Error will auto clear once the voltage is within range. Verify the blender is on a dedicated 15A, 120V circuit. If it is not,
install the blender on its own circuit.
2. Ensure the blender is not on any extension cords or power strips. It must be plugged directly into the wall outlet.
3. Locate the High Voltage Control Board (HVCB) and verify all connecons are secure.
4. Unplug the blender for 2-3 minutes. It is not necessary to have the blender unplugged for any longer than that me peri-
od. Plug back in and power back on. If the Error 90 returns, replace HVCB (Parts Manual: Control Boards, Upper).
Error 91: Mix Motor FET Destroyed
TRIGGER: Current being detected in the Mix Motor circuit while it is inacve or 0.4A for 2 seconds
1. Locate the High Voltage Control Board (HVCB) and verify all connecons are secure.
2. Turn the blender o, wait 30 seconds and turn it back on.
3. If the error returns, replace HVCB (Parts Manual: Control Boards, Upper).
Error 92: Pump Motor FET Destroyed
TRIGGER: Current being detected in the Mix Motor circuit while it is inacve or 0.4A for 2 seconds
1. Locate the High Voltage Control Board (HVCB) and verify all connecons are secure.
2. Turn the blender o, wait 30 seconds and turn it back on.
3. If the error returns, replace HVCB (Parts Manual: Control Boards, Upper).

15
Error 93: Scour Tank Recharge Timeout
TRIGGER: Scour Heater minimum recharge ow of 15mL was not reached within 8 seconds
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure blender has the latest Firmware Version.
A. Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the screen. Locate “FWXXXX” in
the top right corner. FW Version should be FW0330.
3. Ensure water supply is on and regulated to 25 - 65 PSI.
4. Verify Water Pressure Regulator is installed correctly with an arrow poinng in the direcon of the water ow. If damaged,
replace Water Pressure Regulator (Parts Manual: Glossary).
A. SN 19783D and later will have an Internal Water Pressure Regulator.
5. Remove the Lower Scour Nozzle and clean as necessary. When cleaning, be sure not to enlarge the opening of the nozzle.
Enlarging the nozzle will result in a dierent spray paern, compromising the blender’s ability to clean itself. When the nozzle is
removed, close the front door and so-reset to ush any debris from the line. Replace nozzle and so-reset again.
6. If errors persist, replace the Manifold (Parts Manual: Water System).
Error 94: Steamer Thermal Shock Timeout
TRIGGER: Steamer thermal shock water event exceeded 30 seconds for 55mL of water
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure water supply is on and regulated to 25 - 65 PSI.
3. Inspect Water Shot Orice (WSO) for scale buildup. Use a paperclip or similar item to clean the WSO. In some cases, removing
the Water Shot Hose connecon at the top of the blending chamber is necessary to completely clean the WSO.
4. If there are no signs of scale buildup and the blender has been subjected to water pressure greater than 65 PSI, replace
Manifold (Parts Manual: Water System).
5. Check the amount of water ow coming from the water shot hose.
A. Remove the water shot hose from the back of the blending chamber.
B. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on
the screen) and locate Line J: “Count XXXX mL”
a. If the amount in the cup is either less or more than what is on the “Count XXXX mL”, replace Flow Meter (Parts
Manual: Water System).
Error 95: Parameter Chucksum aer Reading EEPROM
TRIGGER: At start-up, if parameter check fails
1. Reset EEPROM.
A. To reset EEPROM, turn the blender o using the power switch and ensure there is no cup in the Cup Holder.
B. Press and hold the ‘le’ and ‘right’ arrow keys together and turn the blender on.
C. Connue to hold the arrow keys down unl the video/animaon starts to play.
D. Try another blend cycle. If error persists, replace the Low Voltage Control Board (Parts Manual: Control Boards, Lower).
Error 96: Extended Water Shot too Short in Duraon
TRIGGER: The target volume of 5,000mL was reached faster than 10 seconds
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Check for any connuous leaks inside the blender. If any nozzles or orices are running with the door open, replace Manifold
(Parts Manual: Water System).
3. Inspect the Water Shot Orice inside the chamber. Ensure this is not damaged in any way. If it is, replace Chamber Assembly
(Parts Manual: Inside the Chamber).
Error 97: Extended Water Shot too Long in Duraon
TRIGGER: The target volume of 5,000mL was not reached in 900 seconds during water system purge
1. Reset the blender by pressing “Regular” & “More Thick” buons together for 7 seconds to so-reset the blender.
2. Ensure water supply is on and regulated to 25 - 65 PSI.
3. Verify Water Pressure Regulator is installed correctly with an arrow poinng in the direcon of the water ow. If damaged,
replace Water Pressure Regulator (Parts Manual: Glossary).
A. SN 19783D and later will have an Internal Water Pressure Regulator.
4. Inspect Water Shot Orice (WSO) for scale buildup. Use a paperclip or similar item to clean the WSO. In some cases, removing
the Water Shot Hose connecon at the top of the blending chamber is necessary to completely clean the WSO.
5. If there are no signs of scale buildup and the blender has been subjected to water pressure greater than 65 PSI, replace
Manifold (Parts Manual: Water System).

16
Error 98: DC Power BUS Over Voltage (120VAC Conguraon)
TRIGGER: When the HVCB senses voltage greater than 190VDC (120VAC conguraon)
1. Turn the blender o, wait 30 seconds and turn it back on.
2. If the error returns, inspect the store’s power setup ensuring the blender is powered correctly.
Error 99: DC Power BUS Over Voltage (220VAC Conguraon)
TRIGGER: When the HVCB senses voltage greater than 425VDC (220VAC conguraon)
1. Turn the blender o, wait 30 seconds and turn it back on.
2. If the error returns, inspect the store’s power setup ensuring the blender is powered correctly.
Consumer Errors
“HEY! Please remove the cup lid completely.”
TRIGGER: The LVCB detects a spike in the Posion Motor current around the me the blending disc would contact the foil lid
1. Ensure the customer is completely removing the foil lid before blending. Check the blending chamber for debris. Run another
shake to make sure the error is cleared.
2. Ensure f’real product cups are not over-lled. A properly lled cup, before blending, will be two-thirds full. If cups are over-
lled or if they are thawed and re-frozen upside down, those shakes will not blend. Try blending a properly lled cup.
3. Open the front door an inspect the Flip-Up Door gasket. If the gasket is damaged or peeling o, replace Flip-Up Door (Parts
Manual: Inside the Chamber).
4. Inspect and ensure the Cup Lid Weight and blending assembly are installed correctly.
5. Check the Linear Moon System and remove any obstrucons that are liming the free movement of the Cup Holder. Including
the area around the opening at the boom of the blending chamber.
“HEY! Please close the front door.”
TRIGGER: Front door is detected as being open when the blender is in an idle state
1. Ensure the front door is completely shut and latched.
2. Verify the Front Door Magnet is in place and not damaged.
3. Verify the Front Door Switch is in place and secure. To nd the Front Door Switch: First, open the front door and remove the
fascia plate surrounding the chamber. Next, remove the right side panel and locate the switch behind the metal tab on the
front of the blender.
4. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen) and locate Line Q: “FrDrSw: 1/0”
A. If this value is “FrDrSw: 1” and door will not close, replace Door Latch Assembly (Parts Manual: Door Latch & Lock System).
B. If this value is “FrDrSw: 0” and door is closed and latched, replace Front Door Switch (Parts Manual: Glossary).
“OOPS! Something’s in the way of the cup holder.”
TRIGGER: Posion Motor detects a current overload (> 1.5A) at any me during the cycle
1. Check the Linear Moon System and remove any obstrucons that are liming the free movement of the Cup Holder. Including
the area around the opening at the boom of the blending chamber.
2. Check the Flip-Up Door. Ensure that the Flip-Up Door is not stuck or broken. If so, replace either Flip-Up Door Lever Assembly
(Parts Manual: Glossary) or Flip-Up Door (Parts Manual: Inside the Chamber), as needed.
3. Check the operaon of the Linear Moon System.
A. Remove the 3 center tail panels behind the Cup Holder. They are held in place by a single Phillips screw.
B. Run an Empty Cup Cycle (ECC).
a. To perform an ECC, locate an empty f’real cup and place it in the Cup Holder. Press and hold the “Regular” buon
for 25 seconds.
C. Observe the Cup Holder as it travels up and then back down. Checking the pulleys, belt and Cup Holder carriage. Look for
any binding, catching, etc. This operaon should be smooth. Replace Cup Holder Carriage (Parts Manual: Front, Lower
Panels), Belt Tensioner with Spring Assembly (Parts Manual: Glossary) or Posion Motor (Parts Manual: Heaters &
Posion Motor), as needed.
4. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen) and locate Line H: “PosMotCurrent: XX.XX” and blend a shake. This value should be less than 1.5A. If this value is over
1.5A, replace Posion Motor (Parts Manual: Heaters & Posion Motor).
5. Check and verify if the Flip-Up Door Solenoid isn't engaged or stuck. If the solenoid is stuck or damaged, replace Flip-Up Door
Solenoid (Parts Manual: Switches, Sensor & Solenoid lock).

17
“OOPS! Wrong cup size used.”
TRIGGER: If the cup Size sensors are triggered too early, too late or not at all
1. Ensure the customer is using a f’real cup.
2. Locate the Cup Sensors and clean them using a damp paper towel. Run another cycle. If the error persists, proceed Step 3.
3. Remove throat panel from the boom of the blending chamber. Check panel for debris. Ensure the cup sensor holes are not
obstructed in any way. Clean as needed. If damaged, replace Cup Size Sensors (Parts Manual: Cup Sensors).
4. Check the wiring for the Cup Size Sensors. Ensure the wires are not pinched or damaged. If the wires are damaged, replace
Cup IR Sensors Wiring Harness (Parts Manual: Glossary).
5. If error persists, replace Low Voltage Control Board (Parts Manual: Control Boards, Lower).
“HEY! The product is not cold enough to be blended.”
TRIGGER: During the rst part of the rst bore, if the cup carriage moves fast and/or the mix motor current load is too small, it
assumes there is no product in the cup or it has already been blended
1. Ensure the display freezer is between 0-6°F.
A. Perform the Squeeze Test. Using a chocolate milkshake, squeeze the middle of the cup. You should be able to squeeze a
dime-size dent in the milkshake.
B. Ensure the product is tempered (see the “Too Thick/Too Thin Shakes” secon).
2. Ensure f’real product cups are not over-lled. A properly lled cup, before blending, will be 2/3 full. If cups are over-lled or if
they are thawed and re-frozen upside down or at an angle, those shakes will not blend. Try blending a properly lled cup.
3. Verify that the Blending Components are secure and assembled correctly. If damaged, replace Blending Assembly (Parts
Manual: Mixing System).
“WE’RE SO SORRY! The blender needs to take a break to let the motor cool down.”
TRIGGER: Mix Motor temperature exceeds threshold of 180°F
1. Allow one hour for the Mix Motor to cool down. This is caused by several shakes being blended one aer the other.
2. Ensure the display freezer is between 0-6°F.
A. Perform the Squeeze Test. Using a chocolate milkshake, squeeze the middle of the cup. You should be able to squeeze a
dime-size dent in the milkshake.
B. Ensure the product is tempered (see the “Too Thick/Too Thin Shakes” secon).
3. Spin Mix Motor Spindle by hand to ensure it spins freely. If the spindle won’t turn or is dicult to turn, replace Mix Motor
(Parts Manual: Mixer System).
“WE’RE SO SORRY! The blender needs water to blend!”
TRIGGER: Lower scour minimum ow limit of 60mL was not reached within 2.5 seconds
1. If the blender is unable to achieve 60mL of water within 2.5 seconds, the front screen will read:
A. "We're So Sorry! The blender needs water to blend! Store Associate: The water connecon might be turned o or may
need beer water pressure. To re-test water connecon, press the “Regular” and “More Thick” buons for 7 seconds.
2. If the blender sits in the above state without being reset, it will reset automacally and re-try to complete the Scour rinse
event every 5 minutes for 30 minutes, total. Aer it reaches its nal try and sll can't get the 60mL within 2.5 seconds, Error 7D
will present on the screen. See “Error 7D” troubleshoong.
“WE’RE SO SORRY! The blender experienced unexpected Error Code C11.”
TRIGGER: The Cup in Place sensor is triggered for 60 seconds aer a shake blend process is complete.
1. Clean both cup sensors using a dampened “Q-p,” coon swab or paper towel.
2. Access the LVCB Status Window and locate Line R: “CupInP: 1/0”
A. If the value is: "CupInP : 0" - troubleshoong is complete.
B. If the value is: "CupInP : 1" - Proceed to step 3.
3. Remove the Le-Tail, Right-Tail and Throat Panel from the boom of the blending chamber.
A. Check panel for debris.
B. Ensure the cup sensor holes are not obstructed in any way.
C. Clean as needed.
D. Replace if damaged.
4. Remove the Le Side Panel and locate the wiring harness behind the Blending Chamber.
A. Inspect the wiring for any damage.
B. Unplug and Re-plug the wires back into place.
5. Turn the blender around to locate the Venlaon Grate at the base. Ensure that is completely clean and clear.
A. If sll an issue, replace the Cup In Place Sensor Set (Parts Manual: Cup Sensors).

18
Single Board Computer (SBC) Issues
Boot-Up Process
Trigger: When the blender is turned on and boots up only to the point where something stops it from proceeding
Symptom 1:The LCD screen displays "Reboot and Select Proper Boot Device."
Symptom 2: Blender appears operaonal, but no blue lights on the keypad.
Symptom 3: The LCD screen displays “Run-Level 3” or “Run-Level 5.”
Symptom 1:The LCD screen displays "Reboot and Select Proper Boot Device."
1. Turn the blender o locate the Modem & Panel. Remove the modem and power the blender back on.
A. If the blender goes back to “Select Proper Boot Device,” replace either the Single Board Computer (Parts Manual: Control
Boards, Lower) or replace Solid State Drive (Parts Manual: Glossary). Discuss with Customer Support to verify the correct
steps to be taken
B. If the blender boots up in a normal fashion, allow it to boot completely and look for the blue lights to rotate on the
thickness buons.
a. If the lights around the thickness buons start rotang, ensure the blender is checking in by calling the f’real
Customer Support Center at 800.483.3218.
b. If the lights on the keypad will not illuminate aer a normal boot-up process, proceed to Symptom 2.
Symptom 2: Blender appears operaonal, but no blue lights on the keypad.
1. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the
screen) and locate Line S: “State: XXXX" This informaon will let you know the status of the blender at that current me.
A. If it displays, State: “Sanizing,” wait unl the sanize is complete, it should take 12 to 15 minutes from beginning to end.
B. If it displays, State: “Waing on SBC," replace the Single Board Computer (Parts Manual: Control Boards, Lower).
C. If it displays any other status next to the word "State” it should be followed accordingly.
Symptom 3: The LCD screen displays Run-Level 3 or Run-Level 5.
1. Turn the blender o for 30 seconds and then power blender back on. If error re-appears, proceed to Step 2.
2. Conrm that the blender is on a 15A, 120V dedicated circuit. If not, power the blender o, move to a dedicated outlet and pow-
er up the blender. If error re-appears, proceed to Step 3.
3. Verify which SBC version the blender has by using the informaon below:
A. If the SBC is a Zotac, ensure the “USB” connecons are secure, if they are and the issue remains, replace with a V1 Single
Board Computer (Parts Manual: Control Boards, Lower).
B. If the SBC is a Jetway NC98 (2 fans), verify if the (2) USB connecons are placed to the direct right of the DVI Cable and not
behind the microphone/headphone jacks. If they are placed incorrectly, ensure the blender is o and move them to the
correct locaon. If the issue remains, replace the Single Board Computer (Parts Manual: Control Boards, Lower).
C. If the SBC is a Jetway NF86 (1 fan), verify if the (2) USB connecons are placed to the direct right of the DVI Cable and
placed in the back (2) of the (4) port USB connecon. If they are placed incorrectly, ensure the blender is o and move
them to the correct locaon. If the issue remains, replace the Solid State Drive (Parts Manual: Glossary).
4. All steps should be taken for the appropriate SBC from Step 3. If so, turn the blender back on. If the issue has not been re-
solved, replace the Single Board Computer (SBC) (Parts Manual: Control Boards, Lower).
Screen is stuck on “Checking Hard Disk”
Trigger: When the blender is turned on and boots up only to the point where the screen displays: "Checking Hard Disk" for more
than 10 minutes
1. Turn the blender o for 30 seconds and then power blender back on. If error re-appears, proceed to Step 2.
2. Conrm that the blender is on a 15A, 120V dedicated circuit. If not, power the blender o, move to a dedicated outlet and
power up the blender. If error re-appears, proceed to Step 3.
3. Verify which SBC version the blender has by using the informaon below:
A. If the SBC is a Zotac, ensure the “USB” connecons are secure, if they are and the issue remains, replace with a V1 Single
Board Computer (Parts Manual: Control Boards, Lower).
B. If the SBC is a Jetway NC98 (2 fans), verify if the (2) USB connecons are placed to the direct right of the DVI Cable and not
behind the microphone/headphone jacks. If they are placed incorrectly, ensure the blender is o and move them to the
correct locaon. If the issue remains, replace Single Board Computer (Parts Manual: Control Boards, Lower).
C. If the SBC is a Jetway NF86 (1 fan), verify if the (2) USB connecons are placed to the direct right of the DVI Cable and
placed in the back (2) of the (4) port USB connecon. If they are placed incorrectly, ensure the blender is o and move
them to the correct locaon. If the issue remains, replace Solid State Drive (Parts Manual: Glossary).

19
Black Screens
Trigger: When the blender is turned on and boots up and either immediately or ulmately ends with a black screen.
Symptom 1: The LCD screen remains completely black aer boot-up.
Symptom 2: "No Signal" or "Scanning Ports - DVI No Signal" box on the LCD screen, then goes black.
Symptom 3: Boot up is normal, but aer the screen "Blender will be ready when blue lights blinking on keypad, starng video," the
screen either has no videos or stac screens, or just no videos.
Symptom 1: The LCD screen remains completely black aer boot-up.
1. Ensure the blender is plugged in and turned on.
2. Ensure the circuit breaker has not been tripped or has been turned o.
3. Open the front door and turn the blender o. Remove the power plug from the top of the screen. Locate a Mul-Meter and
check for 24VDC at the Front Door Power Cable aer the blender is turned back on.
A. If there is no power, remove the two right side panels and inspect the Le Power Supply at the top of the Electronics Bay.
a. If the small green LED on the top of the Power Supply is not lit, inspect wiring. If there are no issues with wiring,
replace Power Supply, 24DCV (Parts Manual: Control Boards, Upper).
B. If there is power, turn blender o and replace the Front Door Power Cable and turn back on. If the LCD screen remains
black, replace Front Door with Screen Assembly (Parts Manual: LCD Panels).
Symptom 2: "No Signal" or "Scanning Ports - DVI No Signal" box on the LCD screen, then goes black.
1. Turn blender o and unplug for a minimum of 3 minutes, power back on.
2. Check the DVI cable at the front door and at the Single Board Computer (SBC). Unplug/re-seat both ends of the cable.
3. Verify that power is geng to the SBC. Remove the right side panel and electronics bay cover.
A. If the fans are running and the issue is sll present, replace the SBC (Parts Manual: Control Boards, Lower).
B. If the fans are not running, proceed with the following steps to "Jump-Start" the SBC:
a. Power down the blender (it’s not necessary to unplug).
b. Remove the connector in the upper right that has the yellow and blacks wire. It is labeled "SBC Reset."
c. Connued on the next page.
d. Using a Phillips screwdriver, bridge the top (2) le pins on the connecon and turn the blender back on at the same
me.
i. If the fans start up and the blender boots up in a normal process, remove the screwdriver, re-connect the "SBC
Reset" connecon and return the panels.
ii. If the fans start up and the blender does not boot up, replace Single Board Computer (Parts Manual: Control
Boards, Lower).
iii. If the fans will not start with the "Jump-Start" process, proceed to Step 4.
4. If the fans will not start, verify the le power supply is operaonal. The green light in the top right will be lit if power is present.
If no light, check the incoming voltage to the power supply. The input is located in the lower poron of the power supply. It will
have white and black wires. Locate a Mul-Meter, the voltage will be 120VAC.
A. If no voltage is present, replace High Voltage Control Board (Parts Manual: Control Boards, Upper).
B. If voltage is present, replace Power Supply, 24DCV (Parts Manual: Control Boards, Upper).
Symptom 3: Boot up is normal, but aer the screen "Blender will be ready when blue lights blinking on keypad, starng video," the
screen either has no videos or stac screens, or just no videos.
Choose from the two opons below that closely ts the situaon:
1. Aer boot-up there are stac screens present, but no videos:
A. Call the f’real Customer Support Center to verify whether or not the blender is checking in with our servers.
B. If the blender is checking in with us and videos are sll missing:
a. A f’real technical support representave will connue to troubleshoot with you over the phone.
b. If it is not checking in, replace either the Single Board Computer (Parts Manual: Control Boards, Lower) or replace
Solid State Drive (Parts Manual: Glossary). Discuss with Customer Support to verify the correct steps to be taken.
2. Aer boot-up, there are no stac screens present and no videos.
A. Turn the blender o, wait 30 seconds and turn it back on, if the issue remains, proceed to Step B.
B. Call the f’real Customer Support Center to verify whether or not the blender is checking in with our servers.
C. If the blender is checking in with us and videos are sll missing:
a. A f’real technical support representave will connue to troubleshoot with you over the phone.
b. If it is not checking in, replace either the Single Board Computer (Parts Manual: Control Boards, Lower) or replace
Solid State Drive (Parts Manual: Glossary). Discuss with Customer Support to verify the correct steps to be taken

20
Non-Error Issues
“Registraon Required”
TRIGGER: Blender has failed to check-in with our servers for a period of greater than 7 days
1. Contact the f’real Customer Support Center to retrieve the PIN Number.
2. Be prepared with the following items:
A. Blender Serial Number (SN)
B. Locaon’s name and store number (if applicable)
C. Locaon's full address and phone number
3. Ensure the blender is checking in with our servers.
Touchscreen Issues
TRIGGER: The touchscreen’s calibraon is o or not responding at all
1. Press the “Regular” and “OK” buons together for 7 seconds to bring up the Calibraon screen.
2. Follow the on-screen instrucons to calibrate the touchscreen.
3. Press the “Less Thick” and “OK” buons together for 7 seconds. A number pad will appear on the screen. To test the
calibraon, aempt to put in the numbers, “411.”
A. If you are successful, press the “Back” buon unl videos are playing.
B. If you are unsuccessful, touch the screen to locate a ny black dot (cursor). Choose from one of the opons below that t
the status of your screen:
a. You are unable to locate a dot, call the f’real Customer Support Center to verify which Single Board Computer your
blender has and the locaon of the wiring connecons.
b. If you are able to nd the dot and it is consistently the same distance away from your nger, no maer where you
touch the screen, aempt to calibrate again aer you’ve wiped the screen clean and washed your hands. If the is-
sue remains, replace Single Board Computer (Parts Manual: Control Boards, Lower).
c. If you are able to locate the dot, but the dot is always a dierent distance away from your nger, no maer where
you touch the screen, replace Front Door with Screen Assembly (Parts Manual: LCD Panel).
Front Door Issues
TRIGGER: Issues with a door that will not stay shut or a door that will not open
Door will not stay shut:
1. Aempt to close the door by rmly pressing the lower right side of the LCD touchscreen bezel unl you hear the latch ‘click’.
Cauon: Do not slam the door. Slamming the door will damage the LCD touchscreen.
2. If the door sll won’t close, slowly close the front door and watch where the front door latch meets the blender frame. If the
latch has been bent then it may not meet up with the blender frame like it should. The latch may need to be bent slightly to
meet the frame more accurately.
3. If the assembly is lined up correctly and sll not shung/latching, the front door latch may need to be "shimmed" out. Remove
the 9/64" Allen head screws holding the latch on the door and place one washer behind each screw and re-assemble.
4. If door sll won’t shut, replace Door Latch Assembly (Parts Manual: Door Latch & Lock System).
Door will not open:
1. Remove the right side panel and locate the Door Latch Tab. Place a Flat-Head Screwdriver on the boom of the tab and press
vercally unl the door pops open.
A. If it opens, slowly close the front door and watch where the front door latch meets the blender frame. If the latch has
been bent then it won’t meet up with the blender frame. The latch may need to be bent slightly to meet the frame.
B. If it will not open, the Flip-Up Door Lock may be energized. If the latch releases when the front door lock wiring is
unplugged, then check for shorts and re-seat the Front Door Wiring. If no shorts or issues, replace Low Voltage Control
Board (LVCB) (Parts Manual: Control Boards, Lower).
2. If above Troubleshoong does not resolve the issue, replace Door Latch Assembly (Parts Manual: Door Latch & Lock System).
Front Door Water Leaks
TRIGGER: During any water event, water will leak from in between the front door and the chamber onto the keypad below.
NOTICE: If your front door gasket surrounds the chamber, you may disregard the following troubleshoong steps.
1. Ensure the door is completely closed and not parally closed.
2. Open the front door and locate the Front Door Gasket on the back side of the door.
A. Remove the Front Door Gasket from the channel it's inserted into on the Front Door Wedge.
a. There are two sides to the gasket. The front of the Gasket has a raised secon and two small ribs on the outside
edge. The back of the gasket has two secons with a seam down the middle.