First Sales CITY Series Quick start guide

First Sales, LLC
12630 US Highway 33 N
Churubusco, IN 46723
Phone [phone] Fax [phone]
CITY Series Instruction Manual 190829.docx
CITY Series
Water Softening and Filter System
Installation Instructions and Owner’s Manual

2
Pre-installation Instructions
Page 3
Installation Instructions
Page 5
Brine Tank
Page 6
Bypass Valve
Page 6
Media Replacement
Page 7
CITY Series Programming
Page 8
Specifications
Page 10
Component Parts Breakdown & List
Page 11
CITY Series Control Valve Breakdown
Page 12
CITY Series Control Valve Parts List
Page 13
Troubleshooting
Page 14
Ten Year Limited Warranty
Page 16
Table of Contents

3
Description of the water softener system
This water softener system includes a brine (salt) tank, resin (media) tank, and carbon (media) tank with a
backwashing control valve. Incoming water flows into the control valve and is directed down through the
carbon and then the softening resin. The carbon absorbs chlorine to remove taste and odor and to protect
the softener resin. The softener resin exchanges the hardness ions for softer ions. The softened water
then returns to the control valve where it is directed into the service lines. The CITY Series water
softener/filter is designed to be installed on chlorinated municipal water supplies.
Periodically the control valve will go through a regeneration cycle. The frequency of this regeneration
process will depend on the size of water softener, incoming water quality and amount of water used. This
cycle is factory preset to begin at 2:00 A.M. At this time the control valve will draw the brine solution out
of the salt tank and flush both the accumulated hardness and excess salt to the drain. The control valve
will then put fresh water back into the salt tank to make brine for the next regeneration cycle.
Water Quality
The water should be tested to determine the concentration, or levels of the items listed below:
Hardness - Hardness in drinking water is defined as those minerals that dissolve in water having a
positive electrical charge (cations). The primary components of hardness are calcium (Ca++) and
magnesium (Mg++) ions. But dissolved iron (Fe++) and manganese (Mn++) also contribute to total
“adjusted” hardness. Hardness produces scale, soap scum and white mineral deposits which shorten
the life of water using appliances, plumbing and fixtures. Water that has less than 1 grain of hardness is
considered to be “soft” water.
pH - A measurement of the acidity of the water. pH is reported on a scale from 0 to 14. Neutral water
has a pH of 7.0, lower values indicate acidic water. If your pH is below 6.8 you may consider installing an
acid neutralizer before the water softener to elevate the pH.
Iron - A naturally occurring metallic element. Iron levels in excess of 0.3 milligrams/liter (mg/l) combine
with oxygen causing orange or red (rust) stains on plumbing fixtures. Iron exists in some water sources in
clear water (ferrous) state, red water (ferric) state or bacterial form. Iron levels that exceed 2.0 mg/l
require special ion exchange resin for reduction, or if bacterial or ferric (red water) iron is present or iron
level exceeds 4.0 mg/l, an iron filter should be installed ahead of this water softener.
Manganese - A naturally occurring metallic element. Manganese levels as low as 0.05 milligrams/liter
(mg/l) can combine with oxygen to cause dark brown or black staining on fixtures. Additionally,
manganese can cause an odor in the water similar to a “rotten egg” smell. This water softener may
reduce manganese as well as iron; however, an iron filter may be required in some cases.
Tannin - A naturally occurring humic acid. Tannin is caused by water passing through decaying
vegetation. Coffee and Tea are prime examples of tannin in water. Tannin levels as low as 0.5
milligrams per liter can cause a yellow discoloration in water. Consult your dealer for a system designed
to remove both tannin and hardness.
Hydrogen Sulfide - A naturally occurring gas. Hydrogen sulfide, more commonly referred to as sulfur
gas, causes a distinct odor similar to “rotten eggs.” Due to its gaseous nature, hydrogen sulfide must be
tested at the well site within 1 minute of drawing the sample. If sulfur is present additional equipment will
be required. An air injecting iron filter can typically treat up to 2 milligrams per liter of sulfur gas.
Pre-installation Instructions

4
Location Considerations
The proper location to install the water softener and filter system will ensure optimum performance and
satisfactory water quality. The following factors should be considered in selecting the location of the
equipment.
1. The water softener and filter system should be installed after the water meter on municipal
water. Operating pressure of the softener must be limited to within 30 –100 psi range.
2. The water softener and filter system should be installed as close as possible (preferably
within 15’) to an adequate floor or laundry drain capable of handling the backwash cycle
volume and flow rate (refer to unit specifications).
3. All water conditioning equipment should be installed prior to the water heater. Water
temperatures exceeding 100°F can damage the internal components of the control valve and
filter tank. Install with at least 10’ of pipe before the water heater to prevent thermal damage
to the equipment. An expansion tank may need to be installed in the line to the water heater
in order to allow for thermal expansion and comply with local plumbing codes.
4. The water softener and filter system should not be subject to freezing temperatures.
5. Ensure that any cartridge or in-line type filter installed prior to the water softener and filter
system does not restrict the water flow and pressure available for backwash and interfere
with normal operation.
Pre-installation Instructions (cont.)

5
STEP 1: If filter media is already in the media tank, proceed to step 3. If media is shipped
separately, remove the fill port cap by turning it counter-clockwise with the wrench
provided. After fill port cap is removed also remove the filter screen inside the fill port.
Add media through the fill port using a funnel. Do not overfill the tank. At least 18" of
freeboard (empty space) is required at the top of the media tank. More media may have
been provided than required for initial fill. Save any extra media for future replenishment.
Clean any media out of fill port threads. Do not replace the fill port cap yet.
STEP 2: Place carbon tank (tank with carbon and fill port) on the LEFT side with the inlet and
outlet pointing right. Place the softener tank on the RIGHT side with inlet and outlet
pointing left. Attach the control valve assembly to the front inlet/outlet openings of the
filter and softener tanks. Attach straight pipe adapter to back inlet/outlet openings of the
two tanks. Hand tighten union nuts. Do not over tighten.
STEP 3: Use clips and screws provided and attach bypass valve to the inlet/outlet of the control
valve. See figure 1 below.
STEP 4: Place unit at desired installation position. DO NOT plug into electrical outlet at this
time (see STEP 12 on page 6). DO NOT put salt in the brine tank at this time (see
STEP 16 on page 7).
STEP 5: Shut off water at main supply. Relieve pressure by opening nearest faucet. On private
well systems, turn off power to pump and drain pressure tank. SHUT OFF POWER OR
FUEL SUPPLY TO WATER HEATER.
STEP 6: Cut main supply line as required to fit plumbing to inlet and outlet of bypass valve. DO
NOT PLUMB INLET AND OUTLET BACKWARDS. Piping should be supported. Do not
apply heat to any fitting attached to the bypass or control valve.
STEP 7: Use polyethylene drain line tubing provided (NO VINYL TUBING) to run drain line from
control valve discharge fitting to floor drain or sump pit capable of handling the backwash
rate of the unit. DISCHARGE END OF THE DRAIN LINE MUST BE FIRMLY SECURED!
There must be an air gap at the end of the drain line to prevent siphoning of waste water
and meet plumbing code. Total length of drain line should be 15’ or less. AVOID
OVERHEAD DRAINS
.
Installation Instructions
FIGURE 1: Top View of Control Valve
OUT
RETAINER CLIPS
DRAIN ELBOW
ELBOW LOCKNG CLIP
CONTROL VALVE
METER MODULE
BYPASS
IN SERVICE
POSITION
IN

6
STEP 8: Connect one end of the 3/8” brine line to the control valve quick connect fitting. Insert the
other end of the brine line through the hole in the brine tank and into the quick connect
fitting on the safety brine valve. Remove the quick connect collet retainer clip (if
included) before inserting the brine line into each fitting, press the tube in very firmly and
replace the retainer clip behind the collet. NOTE: THE BRINE TUBING SHOULD BE
INSERTED 5/8” INTO THE FITTING. DO NOT PUT SALT INTO THE BRINE TANK AT
THIS TIME.
STEP 9: Install overflow tubing from overflow elbow on brine tank to floor drain. Tubing must be
lower than overflow elbow at all times. DO NOT CONNECT DRAIN LINE FROM
SOFTENER CONTROL VALVE TO BRINE TANK OVERFLOW. DO NOT CONNECT
BRINE TANK DRAIN LINE TO THE SOFTENER DRAIN LINE.
STEP 10: Place bypass valve in the “Bypass” position (refer to Figure 3 below). Open main supply
valve or turn on power to pump on private well systems.
STEP 11: Fill the filter tank with water through the fill port using a garden hose or bucket. Replace
the fill port screen and fill port cap securely.
STEP 12: Plug the transformer into an un-switched electrical outlet and attach the power cord into
the control valve. Then press and hold down the center “ADVANCE” button until “GO TO
BW” appears on the screen (see Fig. 4, page 8). Wait until the valve reaches the
backwash position before going to STEP 13 (a countdown timer will appear on the
display).
FIGURE 2: Brine Tank Components
FIGURE 3: Stainless Steel Bypass Valve
Operation
Installation Instructions (cont.)

7
STEP 13: Unplug the softener from the electrical outlet to keep it in the backwash position.
Refer to Figure 3 (page 6) for appropriate bypass valve operation. Rotate bypass lever of
stainless steel bypass ¼ of the way to “Service” allowing unit to fill slowly. You should
hear water trickling into the mineral tank. Filling the media tank in this position will force
any trapped air and carbon dust to the drain. When all air has been purged from the
system and only clear water is running to the drain, slowly open the bypass valve
fully to the service position.
STEP 14: Add enough water to the brine tank to have a level 1/2” above the top step of the salt grid
(approx. 6 gal.).
STEP 15: Plug the softener back into the electrical outlet.
Press the center “ADVANCE” button briefly and the control valve will go to the brine draw
position (“GO TO DR” will display). Once the cycle countdown timer appears verify that
the water level in the brine tank is dropping. Allow water level to drop below the top step
of the salt grid before continuing. If the water level does not drop, refer to section 8 of
Troubleshooting.
STEP 16: Fill the brine tank with water softener salt.
STEP 17: Advance the unit to the fast rinse cycle by pressing the center “ADVANCE” button briefly
and allow the regeneration to complete automatically.
STEP 18: Check for leaks and correct as necessary.
STEP 19: Turn power or fuel supply back on to water heater.
STEP 20: Set the current time of day on the timer (note AM and PM) (see Fig. 4, page 8).
NOTE: The activated carbon in the mineral tank will retain air and cause the water to appear
milky when first installed.
The activated carbon will eventually lose its adsorptive capacity and cause the chlorine taste and odor to
return to the treated water. When this occurs the exhausted carbon will have to be replaced. A wet/dry
shop vacuum can used to remove the exhausted carbon from the filter tank. CAUTION: There is a layer
of gravel under the carbon. Make sure that only activated carbon is extracted. The exhausted carbon
should be replaced with 1 or 1.5 cubic foot of new activated carbon depending on the size of the unit.
The original start up and flushing procedure should be repeated with the new carbon.
Installation Instructions (cont.)
MEDIA REPLACEMENT

8
SET BUTTON
1. Press and hold “Set Button” for 5 seconds to enter Programming Mode.
2. When valve is in Programming Mode, press “Set Button” to confirm setting and advance to
next menu option.
ADVANCE BUTTON
1. Press and hold “Advance Button” for 5 seconds to initiate an immediate regeneration cycle.
2. Press and release “Advance Button” during a regeneration cycle to immediately advance the
valve to the next step in the regeneration process.
3. When the valve is in Programming Mode, press the “Advance Button” to move the cursor.
UP BUTTON
1. When the valve is in the Programming Mode, press “Up Button” to adjust setting.
CITY Series Programming
Advance Button
FIGURE 4: Front of Electronic Meter Timer
Assembly

9
Enter Programming Mode:
Press and Hold the SET Button for 5 seconds.
CITY Series Programming
Use Up Button to set current hour
Use Up Button to set current minute
Use Up Button to set AM/PM
Use Up Button to set ADJUSTED Hardness
Exit Programming Mode

10
Description
Model Number
CITY-1-S
CITY-1.5-S
Volume of media, cu. ft.
Granular Activated Carbon
Hi Capacity Softener Resin
1.0
1.0
1.5
1.5
Gravel Underbed, lbs. per tank
20
20
Operating Flow Rate, gpm
Continuous (no duration limit)
3
4
Peak (10 mins. or less)
10
12
Regen. Flow Rates, gpm
Backwash & Rapid Rinse
3.0
4.0
Service Pipe Size, in.
¾” (-S suffix)
1” (-1S suffix)
¾” (-S suffix)
1” (-1S suffix)
Injector # - color
Draw - Rinse gpm
2 –Blue
0.56 –0.84
2 –Blue
0.56 –0.84
Factory Programming Settings
Day Override Setting
14
14
Regeneration Time
2:00 AM
2:00 AM
Default size setting
OFF
OFF
Regenerate after capacity
(grains)
12,000
24,000
Backwash (minutes)
8
9
Brine Draw (minutes)
55
60
Fast Rinse (minutes)
10
10
Brine Refill (minutes)
3
5
Total Water Used, gallons
90
123
Dimensions, in.
Mineral Tank, diameter x height
9 x 48
10 x 54
Overall, length x width xheight
42 x 18 x 68
43 x 18 x 68
Approximate Ship Wt., lbs.
180
227
Specifications

11
Ref
#
Description
UNIT
CITY-1-S
CITY-1.5-S
A
O-ring, -324
ORG-324
ORG-324
B
Connector Nut
C102
C102
C
Split Ring Retainer
C101
C101
1
Elect. Metered Valve w/bypass
CITY-1 VlvAssy
w/BP
CITY-1.5 VlvAssy
w/BP
2
Distributor Head w/Fill Port
FP207
FP207
Screen for Fill Port
FPS101
FPS101
3
Distributor
D100S-48
D100S-54
4
Media Tank
MTP0948GR
MTP1054GR
5
Carbon Media
A10
(1)A10 (1)A05P
6
Resin
H10
(1)H10 (1)H05P
7
¼” X 1/8” Gravel
QC20
QC20
8
Dual Tank Connector
DTC204-8
DTC204-8
9
OverflowFitting
BT-OVERFLO
BT-OVERFLO
10
Safety Brine Valve Assy.
SBV33ASSY
SBV33ASSY
11
Salt Platform
BTSG18
BTSG18
12
Brine Tank Assembly
BTSQ1833ASSY
BTSQ1833ASSY
Component Parts Breakdown
A
B
C
1
2
2
3
3
4
4
5
6
7
7
8
9
9
10
11
12

12
CITY Series Control Valve Breakdown

13
REF #
Part
Number
Description
A
NE-PH
Powerhead, Metered
B
NE-FC
Front Panel and Circuit Board Assembly
C
60102-NES
Piston Assembly
D
60125
Seal and Spacer Kit
E
60084-
0123NES
Injector and Drain Housing Assy, 2.4 gpm DLFC, #1 Injector, 1 GPM BLFC
F
60032
Brine Stem Assembly
G
EM-1
Meter Module (includes cable)
H
60040SS
¾” Stainless Steel Bypass Valve (-S Suffix Models)
60041SS
1” Stainless Steel Bypass Valve (-1S Suffix Models)
1
42349
Motor, 24v/60hz, 2 RPM
2
NE-TRANS
Transformer, 110v Input--24v Output
3
13304
O-Ring, Distributor, -121
4
12281
O-Ring, Tank, -338
5
10914-2
Injector Throat, #2, Blue
6
10227
Injector Screen
7
10913-2
Injector Nozzle, #2, Blue
8
13303
O-Ring, -021
9
12089
Flow Control Washer, 3.0 GPM
12091
Flow Control Washer, 4.0 GPM
10
NE-DRAIN ELB
Drain Elbow, Quick Connect x ½” barbed
11
NE-DRAIN
CLIP
Quick Release Clip, Drain Elbow
12
NE-CON ORG
Connector O-Ring
13
14105
Bypass Valve Seal, Single Lever
14
NE-CLIPS
Clips & Screws Set for NE, FE
CITY Series Control Valve Parts List

14
PROBLEM
CAUSE
SOLUTION
1. Softener fails to regenerate
A. Electrical service to unithas been
interrupted
A. Ensure permanent electrical service
to unit (switch, circuit breaker, plug,
etc.)
B. Meter cable not inserted into meter
B. Insert meter cable into meter
C. Defective drive motor
C. Replace drive motor
D. Faulty meter assembly
D. Replace meter assembly
2. Softener delivers hard water
A. Bypass valve is open
A. Close bypass valve
B. No salt in brine tank
B. Add salt to brine tank and maintain
salt level above water level
C. Brine tank overfilled with water
C. See Problem # 8 below
D. No water in the brine tank
D. Replace brine valve
E Leak at distributor tube
E. Check length of distributor tube and
condition of pilot tube o-ring
F. Internal valve leak
F. Replace piston and seals/spacerkit
G. Softener not regenerating
G. See Problem # 1 above
H. Slowleak in plumbing that is not
registered by the meter IE dripping
faucet
H. Eliminate sources of slow leaks
I. Softener resin fouled by iron
I. Manually regenerate with a strong
solution of resin cleaner for iron or
re-bed the softener
3. Unit uses too much salt
A. Improper programming
A. Verify Brine Refill and Day Override
B. Excessive water in brine tank
B. See Problem # 8 below
C. Leak in plumbing that is sufficient to
be registered by the meter IE
running toilet
C. Eliminate sources of leaks
4. Loss of water pressure
A. Softener too small for application
A. Check application requirements and
resize water softener as required
B. Foreign material buildup in water
softener
B. Perform an extended backwash:
1) Place unit in manual regeneration
2) When backwash begins, unplug
the unit from the electrical outlet
3) Allow unit to remain in backwash
for 30+ minutes
4) Plug unit back into electrical
Outlet, allowregeneration to
finish automatically
5. Loss of resin through drain line
A. Air in water system
A. Locate source of air in system:
1) Checkfor lowwater table
conditions in well
2) Check forpositive seal on brine
line connections and air check
B. Drain line flow control is too large
B. Ensure proper drain line flow control
is installed
C. Mineral tank is overfilled
C. Remove excess resin or allow resin
to discharge to proper level during
backwash
6. Loss of resin into service line
A. Softener is installed backwards
A. Re-plumb the softener correctly and
clean resin from faucet screens,
flush valves and water heater
B. Hot water has backed up into the
softener and melted components
B. Re-plumb the softener correctly
(minimum 10’ pipe before water
heater or install an expansion tank)
and replace damaged components
C. Broken distributor basket
C. Replace distributor basket
D. Gravel underbed shifted to one side
D. Redistribute gravel to cover
distributor
E. Distributor tube is cut too short
E. Replace distributor tube
Troubleshooting

15
PROBLEM
CAUSE
SOLUTION
7. Iron in softened water
A. Iron exceeds recommended level
or is not “Clearwater” iron or iron
bacteria is present
A. Test incoming water supply and
install OXY Series iron filter prior to
softener, as needed
B. Softener resin fouled by iron
B. Manually regenerate with a strong
solution of resin cleaner for iron or
re-bed the softener
8. Excessive waterlevel in brine tank
A. Restricted drain flowcontrol
A. Clean drain line flowcontrol
B. Drain line too long or installed
overhead or restricted
B. Verify drain line is not restricted or
improperly installed
C. Vinyl drain line was used
C. Replace drain line with rigid or semi-
rigid material with no kinks and as
few elbows as possible
D. Brine valvesticking orleaking (soft
water)
D. Replace brine valve assembly
E. Injector or injector screen plugged
(hard water)
E. Clean or replace injectors and
screen
F. Fittings on either end ofthe brine
line are notair tight.
F. Fully insert brine line into quick
connect fittings.
9. Salty water
A. Brine tank is overfilled (saltytaste
goes away after water usage)
A. See Problem # 8
B. High TDS (salty taste does not go
away after water usage)
B. Install a reverse osmosis system to
reduce TDS
10. Water leaks to drain continuously
A. Foreign material in control valve
A. Remove and inspect piston and seal
kit. Replace as necessary
B. Drive motor stopped during
regeneration cycle
B. Check for obstruction in piston and
seals. Replacedrive motor. Inspect
condition of power head gears
C. Internal valve seal leak
C. Replace seals and/or piston
Troubleshooting

16
WARRANTY –First Sales, LLC. warrants this water conditioner against any defects that
are due to faulty material or workmanship during the warranty period. This warranty does
not include damage to the product resulting from accident, neglect, misuse,
misapplication, alteration, installation or operation contrary to printed instructions, or
damage caused by freezing, fire, flood, or Acts of God. From the original date of
consumer purchase, we will repair or replace, at our discretion, any part found to be
defective within the warranty period described below. Purchaser is responsible for any
shipping cost to our facility and any local labor charges.
•One year on the entire water conditioner
•Five years on the control valve
•Ten years on the mineral tank
GENERAL CONDITIONS –Should a defect or malfunction occur, contact the dealer that
you purchased the product from. If you are unable to contact the dealer, contact First
Sales, LLC. @ [phone]. We will require a full description of the problem, model
number, date of purchase, and selling dealer’s business name and address.
We assume no warranty liability in connection with this water conditioner other than
specified herein. This warranty is in lieu of all other warranties, expressed or implied,
including warranties of fitness for a particular purpose. We do not authorize any person
or representative to assume for us any other obligations on the sale of this water
conditioner.
FILL IN AND KEEP FOR YOUR RECORDS
______________________________________________________________________
Original Purchaser Date of Purchase Model #
Address of Original Installation City State
Dealer Purchased From Dealer Address City State
First Sales, LLC.
12630 U.S. 33 North, Churubusco, IN 46723
Phone: [phone] Fax: [phone]
TEN YEAR LIMITED WARRANTY