First Sales HE Series Quick start guide

First Sales, LLC
12630 US Highway 33 N
Churubusco, IN 46723
Phone [phone] Fax [phone]
HE InstructionManual 150909.docx
HE Series
Water Softener System
Installation Instructions and Owner’s Manual

1
Pre-installation Instructions
Page 2
General Installation
Page 3
Bypass Valve
Page 4
Installation Instructions
Page 5
Control Valve Programming –Set Time-of-Day
Page 7
Control Valve Programming –Initial Settings
Page 8
Control Valve Operating Displays
Page 11
Troubleshooting Guide
Page 12-14
Specifications
Page 15
Component Parts Breakdown & List
Page 16
Control Valve Breakdown
Page 17
Control Valve Parts List
Page 18
Installation Fitting Assemblies
Page 19-21
Quick Reference Guide
Page 22
Ten Year Limited Warranty
Page 23
TABLE OF CONTENTS

2
Description of the softener
The softener system includes a mineral tank (with gravel, distributor and softener resin), brine tank (with salt
shelf, brine well, brine tank lid and safety brine valve), and a meter initiated electronic backwashing control valve
with bypass and brine line.
Successful Application
High Efficiencysofteners are designed to remove hardnessminerals (calcium and magnesium) from water by
the process of ion exchange. They mayalso remove up to 4 ppm of “clear water” iron.Softeners are not
designed to remove “red water” iron or bacterial iron. If greater levels of iron, “red water” or iron bacteria are
present, an iron filter (OXY3) must precede the softener. Softeners are not designed to remove particulates. If
there is anysediment or turbidity present in the water, a backwashing filter (FBW) with appropriate media must
precede the softener. Only specialty tannin softeners are designed to remove tannins and the yellow to tea
color from water. Softeners will not reduce hydrogen sulfide (“rotten egg” odor).
Time of Regeneration
Periodically the control valve will go through regeneration. Regeneration is factory preset to 2:00 A.M. The time
of regeneration maybe changed if needed (see programming procedures on page 8).
Location Considerations
The proper location to install the softener will ensure optimum performance and satisfactory water quality. The
following factors should be considered in selecting the location of this system.
1. The softener must be installed after the pressure tank (private well system only).
2. The softener should be installed after anyiron filter and/or other backwashing filter.
3. If chlorine is present in the supply water a whole house carbon filter should be installed before the
softener.
4. The system must not be subject to freezing temperatures
5. Ensure that any in-line filter installed prior to the softener does not restrict the flow or pressure
required to backwash the softener.
6. The system should be installed as close as possible (preferably within 15’) to an adequate floor or
laundry drain capable of handling the backwash cycle volume and flow rate (refer to unit
specifications on page 15). An air gap should be provided between the drain line and plumbing
drain.
7. All water conditioning equipment should be installed at least 10’ prior to the water heater. Water
temperatures exceeding 100°F can damage the internal components of the control valve and
mineral tank. An expansion tank may need to be installed in the line to the water heater in order to
allow for thermal expansion and comply with local plumbing codes.
8. Appliances requiring extended periods of continuous or high flow water use (i.e. geothermal heat
pumps, swimming pools, lawn irrigation, outside hose bibs, etc.) should bypass all water
conditioning equipment unless the equipment has been specifically designed for that purpose.
PRE-INSTALLATION

3
GENERAL INSTALLATION & SERVICE WARNINGS
The softener is not designed to support the weight of plumbing.
Do not use Vaseline, oils, other hydrocarbon lubricants or spraysilicone anywhere. A silicone lubricant may be
used on black "O" Rings, but is not necessary. Avoid any type of lubricants, including silicone, on red or clear lip
seals.
Do not use pipe dope or other sealants on threads. Teflon® tape must be used on the threads of the 1" NPT
inlet and outlet and on the threads for the drain line connection. Teflon® tape is not used on the nut connections
or caps because "O" Ring seals are used.
The nuts and caps are designed to be unscrewed or tightened byhand or with the special plastic Service
Wrench, (CV3193, not included). If necessary, pliers can be used to unscrewthe nut or cap. Do not use a pipe
wrench to tighten nuts or caps. Do not place screwdriver in slots on caps and/or tap with a hammer.
NOTE: If the plumbing system is used as the ground leg of the electric supply, continuity should be maintained
byinstalling ground straps around any non-conductive plastic piping or bypass used in the installation.
Make sure the softener is not installed backwards. The softener will not function properly if installed backwards
and softener resin may be forced into the water lines. Arrows molded into the valve body indicate the direction
of flow.
Site Requirements
● water pressure -- 25-100 psi (1.7 –6.9 bar)
● water temperature -- 33-100°F (0.5-37.7°C)
● electrical -- 115/120 V, 60 Hz uninterrupted outlet dry locations only
● the tank should be on a firm level surface
Typical Installation
Water Heater
UntreatedWater
UntreatedWater for
geothermal heat pumps,
swimmingpools, lawn
irrigation, hose bibs etc.
FIGURE 1: Typical Installation
INSTALLATION
FilteredHard Water
Iron Filteror
BackwashFilter
(if needed)
Softener
Brine Tank
PressureTank
(well system only)
Tank
TreatedWater
Grounding Strap
Check Valve

4
The bypass valve is used to isolate the control valve from the plumbing system's water pressure in order to
perform control valve repairs or maintenance. The 1" full flow bypass valve incorporates four positions including
a diagnostic position that allows a service technician to have pressure to test a system while providing untreated
bypass water to the building. Be sure to install bypass valve onto main control valve, before beginning plumbing
or make provisions in the plumbing system for a bypass. The bypass body and rotors are glass filled Noryl®
and the nuts and caps are glass filled polypropylene. All seals are self-lubricating EPDM to help prevent valve
seizing after long periods of non-use. Internal "O" Rings can easily be replaced if service is required. The
bypass consists of two interchangeable plug valves that are operated independentlyby red arrow shaped
handles. The handles identify the direction of flow. The plug valves enable the bypass valve to operate in four
positions.
1. Normal Operation Position: The inlet and outlet handles point in the direction of flow
indicated by the engraved arrows on the control valve. Water flows through the control
valve for normal operation of a water softener or filter. During the regeneration cycle this
position provides regeneration water to the unit, while also providing untreated water to
the distribution system (Fig. 2).
2. Bypass Position: The inlet and outlet handles point to the center of the bypass. The
system is isolated from the water pressure in the plumbing system. Untreated water is
supplied to the building (Fig. 3).
3. Diagnostic Position: The inlet handle points toward the control valve and the outlet
handle points to the center of bypass valve. Untreated supply water is allowed to flow to
the system and to the building, while not allowing water to exit from the system to the
building (Fig. 4) .This allows the service technician to draw brine and perform other tests
without the test water going to the building.
NOTE: The system must be run through a rinse cycle before returning the bypass valve
to the normal position.
4. Shut Off Position: The inlet handle points to the center of the bypass valve and the outlet
handle points away from the control valve. The water is shut off to the building. The water
treatment system will depressurize upon opening a tap in the building. A negative pressure
in the building combined with the softener being in regeneration could cause a siphoning
of brine into the building. If water is available on the outlet side of the softener it is an
indication of water bypassing the system (Fig. 5)
Figure 2 - Service
Figure 3 - Bypass
Figure 4 - Diagnostic
Figure 5 –Shut Off
Bypass Valve

5
STEP 1: Unpack softener, making sure to remove entire contents of the shipping container prior to
disposal.
STEP 2: Install bypass valve onto main control valve, before beginning plumbing. Make provisions to
bypass outside hydrant and cold hard water lines at this time
STEP 3: Shut off all water at main supply. On private well system, turn off power to pump and drain
pressure tank. Make certain pressure is relieved from complete system by opening nearest
faucet to drain system. SHUT OFF FUEL / ELECTRICAL SUPPLY TOWATER HEATER.
STEP 4: Plumb the water supplyline to the unit's bypass valve inlet located at the right rear as you
face the unit. There are a variety of installation fittings available. They are listed under
Installation Fitting Assemblies, pages 19-21. When assembling the installation fitting package
(inlet and outlet), connect the fitting to the plumbing system first and then attach the nut, split
ring, and "O" Ring. Heat from soldering or solvent cementsmay damage the nut, split ring, or
"O" Ring. Solder joints should be cool and solvent cements should be set before installing the
nut, split ring, and "O" Ring. Avoid getting solder flux, primer, and solvent cement on anypart
of the "O"Rings,split rings, bypass valve, or control valve. If the building's electrical system is
grounded to the plumbing, install a copper grounding strap from the inlet to the outlet pipe.
Plumbing must be done in accordance with all applicable local codes. MAKE CERTAIN
WATER ENTERS THROUGH INLET AND DISCHARGES THROUGH OUTLET
STEP 5: Apply thread tape to DLFC Assembly. Remove drain line flow control (DLFC) retainer clip
(Figure 6) and remove the DLFC assembly from the valve body, (Figure 6). Unscrew drain
line elbow (not shown) from DLFC. Apply thread tape to threads and re-attach the barbed
drain line elbow. Reinsert DLFC assembly into the valve body, making certain it is FULLY
inserted before replacing the retaining clip.
Installation Instructions
FIGURE 6: Top View of Control Valvewith Bypass Installed
Inletfrom Water Supply
Outlet to Service
DLFC Retainer Clip
BLFC Retainer Clip
Drain Line Flow Control Assembly
(DLFCElbowFitting not shown)
Brine Refill Elbow and
Brine Line FlowControl
Assembly

6
STEP 6: Install softener drain line. Use ½” I.D. polyethylene tubing (DO NOT USE FLEXIBLE VINYL
TUBING!) to run drain line from control valve barbed DLFC elbow fitting (Figure 6, Page 5, not
shown) to floor drain or sump pit capable of handling the backwash rate of the filter (refer to
specifications and flow rate on page 15) or discard the barbed fitting and use 3/4" NPT fitting to
connect a rigid pipe drain line (recommended). If backwash flow rate is greater than 7 gpm,
use ¾” drain line. There must be an air gap at the end of the drain line to prevent siphoning of
waste water. Length of drain line should be 15’ or less. AVOID OVERHEAD DRAINS.
STEP 7: Connect brine line between the softener and safety brine valve. Install the 3/8" O.D.
polyethylene tube from the brine refill elbow (Figure 6, Page 5) to the safety brine valve
(Figure 7) inside the brine tank. DO NOT INSERT THE BRINE REFILL LINE INTO THE
BRINE TANK OVERFLOW ELBOW FITTING. Do not put salt in the tank until STEP 19.
STEP 8: Install brine tank overflow drain line (not included). An overflow drain line is
recommended where a brine overflow could damage furnishings or the building structure. Your
softener is equipped with a brine tank safetyfloat (Figure 7) which greatly reduces the chance
of an accidental brine overflow. In the event of a malfunction, however, an overflowline
connection will direct the "overflow"to the drain instead of spilling on the floor where it could
cause considerable damage. This fitting is an elbow on the side of the brine tank (Figure 7).
Attach a length of 1/2" I.D. tubing to fitting and run to drain. Do not elevate overflow line higher
than 3" below bottom of overflow fitting. DO NOT “TIE” THIS TUBE INTO THE DRAIN LINE
OF THE CONTROL VALVE AS IT WILL RESULT IN OVERFILLING THE BRINE TANK AND
FLOODING. The overflow line must be a direct, separate line from the brine tank overflow
elbow to a drain or sump pit.
STEP 9: Turn on water supply. MAKE SURE THE BYPASS VALVE IS IN THE “BYPASS”
POSITION (Figure3, Page 4) NOTE: the INLET and OUTLET knobs turn clockwise to close
the port to the softener and counter-clockwise to open the port to the softener. Open the main
supply valve or turn on power to the pump on private well systems. Check for leaks and
correct as needed.
FIGURE 7: Brine Tank
SafetyBrineValve
Brine Tank
Overflow Elbow
SaltPlatform
BrineWell
Air Check
Safety Float
Brine Overflow
Drain Line
(Not included)
To Floor Drain
Brine Line To
Control Valve Brine
RefillElbow

7
STEP 10: Program control valve. Plug the transformer of the control valve into an uninterrupted
electrical outlet (not wired to a switch) and use the buttons on the front of the control valve to
adjust the initial settings:
A) SET THE TIME OF DAY
1. Press the “SET CLOCK” button
a. The upper left of the display will show “SET TIME”
b. The hour will flash
2. Press the UP or DOWN buttons (triangle pointing up or down) until the correct
combination of hour and “AM” or “P M” (NOTE: letter spacing as shown on the
display) is reached to match the current time.
3. Press the “NEXT” button
a. The upper left of the display will show “SET TIME”
b. The minutes will flash
4. Press the UP or DOWN buttons until the minutes match the current time.
5. Press the “NEXT” button
a. The upper left of the display will show “TIME”
b. The current time of day will be shown on the right side of the display
c. Onlythe colon between the hour and minutes will be flashing.
SET CLOCK
Button
NEXT
Button
Display Panel
REGEN
Button
FIGURE 8: Control Valve Front Panel
UP
Button
DOWN
Button

8
B) Enter Programming: The manufacturer has preset the unit so gallons between
regenerations are automatically calculated after hardness is entered.
1. Hardness: Press “NEXT” and UP (triangle pointing up) buttons simultaneously
for 3 seconds.
a. The upper left of the display will show “SET HARDNESS”
b. A number will flash (default 20)
2. Based on water analysis results (obtained either from a lab or in-field testing). Set
the amount of hardness in grains per gallon using the UP or DOWN (triangle
pointing up or down) buttons. The allowable range is from 1 to 150 in 1 grain
increments. Note: Increase the grains per gallon if soluble (“clear water”)
iron and/or manganese is present (1 ppm iron = 3 gpg hardness and 1 ppm
manganese = 5 gpg hardness).
3. Regeneration Days Override: Press the “NEXT” button
a. The upper left of the display will show “SET”
b. The lower left of the display will show “REGEN” above and “DAY” below.
c. A number will flash (default 14)
4. Using the UP or DOWN (triangle pointing up or down) buttons, set the maximum
number of days (default 14, recommended) the softener will go without initiating
regeneration even if the unit still has capacity remaining based on water usage,
hardness setting and capacity setting. The allowable range is 1 to 28 and OFF. If
set to OFF, the unit will only regenerate based on water usage, hardness and
capacity.
5. Regeneration Time: Press the “NEXT” button
a. The upper left of the display will show “SET TIME”
b. The middle left of the display will show “REGEN”
c. The hour will flash
6. Regeneration Hour: Using the UP or DOWN buttons, set the combination of hour
of day and “AM” or “P M” (NOTE: letter spacing as shown on the display) that the
BACKWASH cycle of regeneration should occur. Please note that regeneration
will actually begin with the short (less than 10 minutes) Brine Fill cycle 1 ½ hours
prior to the time set here followed by 90 minutes (default) of inactivity to allow
water in the brine tank to become saturated with salt.
7. Press the “NEXT” button
a. The upper left of the display will show “SET TIME”
b. The middle left of the display will show “REGEN”
c. The minutes will flash
8. Regeneration Minutes: Using the UP or DOWN buttons, set the minutes portion
of the time when regeneration should occur.
9. Exit Programming: Press the “NEXT” button
a. The upper left of the display will show “TIME”
b. The current time of day will be shown on the right side of the display
c. Onlythe colon between the hour and minutes will be flashing

9
STEP 11: Initiate Manual Regeneration (Fill Cycle): (NOTE:, the bypass should be in the bypass
position) Press and hold the “REGEN” button 3 seconds or until the word “Fill” appears in the
lower right of the display and “REGEN” appears at the middle left of the display. The drive
motor will run briefly and count-down timer will appear in the time-of-day position on the
display. Press the “REGEN” button briefly. The control valve will advance to the next cycle.
STEP 12: Softening Cycle: “SOFTENING” will appear in the upper left of the display and “REGEN” in
the middle left. Another count-down timer will appear in the time-of-day position of the display.
Press the “REGEN” button to advance the control valve to the “BACKWASH” cycle.
STEP 13: Backwash Cycle: “BACKWASH” will be shown in the lower middle of the display and
“REGEN” appears in the middle left of the display. Another count-down timer will appear in the
time-of-day position. Unplug the transformer from the electrical outlet to keep the softener
from advancing to the next cycle. Slowly turn the INLET knob of the bypass, counter-
clockwise, to a point approximately half way between “Bypass” and “Service” positions (Figure
2, Page 4). Water will begin to fill the mineral tank from the bottom up, gently purging the air
from the tank. When air stops escaping and only water flows to the drain; gradually turn the
INLET knob of the bypass valve counter-clockwise until it is fully in “Service” position (Figure 2,
Page 4). Then turn the OUTLET knob of the bypass valve counter-clockwise until it is fully in
the “Service” position (Figure 2, Page 4). When the water flowing to drain runs clear, plug the
transformer back into the electrical outlet. Press the “REGEN” button to advance to the “Brine
Draw” cycle.
STEP 14: Brine Cycle: “BRINE” will appear in the lower right of the display, “REGEN” will show in the
middle left of the display and a new count-down timer will flash alternating with the letters “dn”.
Press “REGEN” to advance to the “Rinse” cycle.
STEP 15: Rinse Cycle: Another count-down timer will appear in the time-of-day position, “RINSE” will
be shown in the lower middle of the display and “REGEN” appears in the middle left of the
display. Press the “REGEN” button to exit manual regeneration.
STEP 16: Exit Manual Regeneration: The right side of the display will be blank and “SOFTENING” will
flash in the upper left of the display, “REGEN” will appear in the middle left of the display and
the drive motor will run for a few seconds until the current time-of-day is shown on the right
side of the display and “TIME” is shown in the upper left of the display.
STEP 17: Initiate Manual Regeneration (Fill Cycle): (NOTE: bypass should be in service position)
Press and hold the “REGEN” button 3 seconds or until the word “Fill” appears in the lower right
of the display and “REGEN” appears at the middle left of the display. The drive motor will run
briefly and count-down timer will appear in the time-of-day position on the display. Allow the
cycle to complete and advance to the next step automatically. If water does not fill to a point
above the salt grid, add some water manuallyto have at least 1 or 2 inches of water above the
grid.
STEP 18: Backwash Cycle: “BACKWASH” will be shown in the lower middle of the display and
“REGEN” appears in the middle left of the display. Another count-down timer will appear in the
time-of-day position. Press the “REGEN” button to advance to the “Brine Draw” cycle.

10
STEP 19: Brine Cycle: “BRINE” will appear in the lower right of the display, “REGEN” will show in the
middle left of the display and a new count-down timer will flash alternating with the letters “dn”.
Allow this cycle to run until the water in the brine tank is drawn below the salt grid and then
press “REGEN” briefly to advance to the “Rinse” cycle.
IMPORTANT: If water is NOT drawn below the grid within 10 –20 minutes (depending on softener
size); complete the next two steps of installation and refer to the “Brine Tank Overfill” section of
Troubleshooting (page 12) to resolve this problem. Failure to do so will prevent the softener from
functioning properly. Test thesolutionbyreturning to STEP17 andproceeding from there.
STEP 20: Rinse Cycle: Another count-down timer will appear in the time-of-day position, “RINSE” will
be shown in the lower middle of the display and “REGEN” appears in the middle left of the
display. Press the “REGEN” button to exit manual regeneration.
STEP 21: Add salt to brine tank. Fill the brine tank with salt. Any type of softening salt may be used.
Solar salt is recommended to minimize frequency of brine tank cleanout.
STEP 22: TURN ON FUEL / ELECTRICAL SUPPLY TOWATER HEATER.

11
.
1. General Operation:
When the system is operating, one of the three displays maybe shown. Pressing next will alternate
between displays. One of the displays is always the current time of day. The second displayshows
the current treated water flow rate through the system in Gallons Per Minute (gpm). The third display
shows the current volume remaining in Gallons. Capacity remaining is the gallons that will be treated
before the system goes through a regeneration cycle.
The user can scroll between the displays as desired.
If the system has called for a regeneration that will occur at the preset time of regeneration, the words
REGEN TODAY will appear on the display.
The softener has an installed water meter, the word “Softening” flashes on the display when water is
being treated (i.e. water is flowing though the system).
2. Regeneration Mode:
Typically a system is set to regenerate at a time of no water use. If
there is a demand for water when the system is regenerating,
untreated water will be delivered. When the system begins to
regenerate, the display will change to include information about the
step of the regeneration process and the time remaining for that
step to be completed. The system runs through the steps
automatically and will reset itself to provide treated water when the
regeneration has been completed.
3. Manual Regeneration:
Sometimes there is a need to regenerate before the control valve calls for it. This may be needed if a
period of heavy water use is anticipated or whenthe system has beenoperated without salt.
To initiate a manual regeneration at the
preset delayed regeneration time, press
and release regen. The words “REGEN
TODAY” will flash on the display to
indicate that the system will regenerate at
the preset delayed regeneration time.
If you pressed the regen button in error,
pressing the button again will cancel the
command.
To initiate an immediate manual regeneration, press and hold the regen button for
three seconds. The system will begin to regenerate immediately. This command
cannot be cancelled.
4. Power Loss:
If the power goes out for less than two hours, the system will
automaticallyreset itself. If an extended power outage
occurs, the time of day will flash on and off which indicated
the time of day should be reset. The system will remember
all other settings.
Error Message: If the word “ERROR” and a number are
alternately flashing on the display, record the number and contract the dealer for help. This indicates
that the control valve was not able to function properly.
Operating Displays

12
PROBLEM
CAUSES
SOLUTIONS
Brine tank overfills or
does not draw brine
A) Loose nut at either
end of the brine line
B) Brine line inserted
into the brine tank
overflow fitting
rather than
connected to the
safety brine valve
C) Softener drain line
connected to brine
overflow fitting or
overflow drain line
D) Obstruction in the
control valve
E) Problems with drain
line: plugged,
frozen, kinked,
flexible tubing,
overhead
installation,
diameter too small,
longer than 15’
F) Missing BLFC
G) Missing brine stem
H) Dirty brine tank
1) Tighten nuts at either end of brine line
2) Verify brine line is installed correctly
3) Verifysoftener drain line is notconnected
to brine overflow elbow or brine overflow
drain line
4) Check for debris in DLFC Assembly, BLFC
Assembly, injector, injector screen
5) Manuallyput softener into Backwash Cycle
(page 9, beginning with step 11) and
unplug the transformer for 30 minutes to
dislodge debris from inside the control
valve or disassemble and clean control
valve internal components
6) Resolve issues with the drain line
7) Verify brine line flow control button is not
missing
8) Verifypiston brine stem is not missing
9) Clean out brine tank
Hard water or
softener not using salt
A) Softener is plugged
into an electrical
outlet without power
or one that is tied to
a switch
B) No salt in the brine
tank
C) Salt in the brine tank
has “bridged”
D) Bypass Valve is not
in “Service” position
or is leaking
E) Obstruction in
control valve
I) Problems with drain
line: : (See letter
“E”in prior section)
F) Control valve
programmed
incorrectly
G) Softener sized
improperlyfor actual
service flow rates
H) Faulty or unplugged
drive motor
I) Meter cable
disconnected
1) Verify softener has uninterrupted power
2) Fill brine tank with salt
3) Hit the side of the brine tank with rubber
mallet to break anybridging that has
formed in the brine tank
4) Verifybypass is in “Service” position
(Figure 2, Page 4)
5) Check for debris in DLFC Assembly, BLFC
Assembly, injector, injector screen
6) Manuallyput softener into Backwash Cycle
(page 9, beginning with step 11) and
unplug transformer for 20-30 minutes to
dislodge debris
7) Resolve issues with drain line
8) Review control valve programming
9) Verify actual service flow rates required and
compare to system specifications (page 15)
10) Verify drive motor is connected to control
valve circuit board connector J1 (labeled
“MOTOR”)
11) Verify meter cable (grey cable, 3 pins) is
connected to control valve circuit board
connector J2 (labeled “METER”)
TROUBLESHOOTING

13
PROBLEM
CAUSES
SOLUTIONS
Softener regenerates
at wrong time of day
A) Clock is not set
B) Power outage
C) Incorrect control
valve programming
1) Reset softener clock (page 7)
2) Verify control valve programming (page 8)
Resin in water lines,
plugged aerators
A) Unit is installed
backwards
B) Distributor basket is
damaged
1) Re-plumb unit with water supply entering
bypass inlet (page 5)
2) Replace damaged distributor basket
Salty Water
A) Brine tank overfilled
B) Problems with drain
line: (See Letter
“E” in Brine Tank
Overfill section)
C) Rinse cycle is short
D) Salt setting too high
E) Distributor tube
improperlyseated
in control valve or is
too short
F) Low water pressure
1) See “Brine tank overfills” section (Page 12)
2) Resolve drain line issues
3) Contact technical support for assistance in
verifying \ adjusting Rinse Cycle length and
Salt Setting
4) Verify proper installation of distributor tube
5) Verify at least 25 psi of line pressure
Softener leaks to
drain in “Service”
position
A) Problem in piston
cartridge assembly
B) Control valve is
jammed or halted
during regeneration
C) Drive cap assembly
is not tightened
properly
1) Replace seals and/or piston if needed
2) Verify control valve is in “SOFTENING”
mode
3) Tighten drive cap assembly
Low water pressure
A) Iron or sediment
build up in softener
B) Insufficient pump
capacity
1) Increase backwash frequency by increasing
hardness setting (page 8)
2) Verify at least 25 psi of line pressure
Displayis blank
A) Control valve circuit
board needs reset
B) Transformer is
unpowered,
unplugged or
defective
C) Defective circuit
board
1) Hold “NEXT” and “REGEN” buttons for 3
seconds
2) Short leftmost 2 pins of connector J10 on
control valve circuit board for 3 seconds
3) Verify transformer is plugged into an
electrical outlet that has power and
transformer cable (black, 4 pins) is plugged
into control valve connector J4 (labeled
“12VAC PWR”)
4) With transformer plugged into electrical
outlet, use a volt meter to test the 2 outer
pins (furthest left and furthest right) of
connector J4 on the control valve circuit
board. Should be approximately 12 volts
AC. Replace transformer if defective.
5) Replacecircuit board if needed
“SOFTENING” does
not display when
water is flowing
A) Bypass valve not in
“Service” position
B) Meter cable
disconnected
C) Restricted/stalled
meter turbine
D) Defective meter
E) Defective PC board
1) Verify bypass is in “Service” position (Figure
2, Page 4)
2) Verify meter cable (greycable, 3 pins) is
connected to control valve circuit board
connector J2 (labeled “METER”)
3) Remove meter and check for restriction
4) Replace meter if needed
5) Replace PC board if needed
TROUBLESHOOTING (continued)

14
PROBLEM
CAUSES
SOLUTIONS
Displayshows
incorrect time-of-day
or time-of-dayflashes
A) Outlet is on a
switch
B) Power outage
C) Control valve was
reset
D) Defective circuit
board
1) Use an un-switched outlet
2) Reset time-of-day
3) Replacecircuit board if needed
ERROR CODE:
1001 –unable to
sense motor
movement
A) Drive motor not
inserted fully to
engage pinion or is
defective
B) Circuit board not
properly snapped
into drive bracket
C) Center reduction
gear reflector dirty
1) Re-insert motor, check for broken wires,
verify motor plugged into connector J1
(labeled “MOTOR”) on control valve circuit
board and reset control valve (hold “NEXT”
and “REGEN” buttons for 3 seconds)
2) Re-seat circuit board into drive bracket and
reset control valve
3) Clean reduction gear reflectors (page 17)
1002 –unexpected
motor stall
A) Obstruction in
control valve
B) Main drive gear too
tight
C) Improper voltage
delivered to circuit
board
1) Remove piston and seal assemblies for
inspection and repair or replacement and
reset control valve (hold “NEXT” and
“REGEN” buttons for 3 seconds)
2) Loosen main drive gear and reset control
vlalve
3) Verifyproper voltage is being supplied to
circuit board (see Solution 4 under “Display
is Blank” section, page 13)
1003 –motor ran too
long, cannot find next
cycle position
A) Motor failure during
regeneration
B) Obstruction in
control valve
C) Drive bracket not
snapped in place
properly
1) Re-insert motor, check for broken wires,
verify motor plugged into connector J1
(labeled “MOTOR”) on control valve circuit
board and reset control valve (hold “NEXT”
and “REGEN” buttons for 3 seconds)
2) Remove piston and seal assemblies for
inspection and repair or replacement and
reset control valve
3) Re-seat drive bracket assembly and reset
control valve
1004 –motor ran too
long, timed out trying
to reach home
position
A) Drive bracket not
snapped in place
properly
B) Center reduction
gear reflector dirty
1) Re-seat drive bracket assembly and reset
control valve (hold “NEXT” and “REGEN”
buttons for 3 seconds)
2) Clean reduction gear reflectors (page 17)
1006–MAV/SEPS/
NHBP/AUX MAV
motor ran too
long,looking for park
position
A) Control valve not
programmed for
ALT oFF
B) Obstruction in
control valve
1) Enter cycle programming level and verify
second parameter is set to ALT oFF
2) Remove piston and seal assemblies for
inspection and repair or replacement and
reset control valve (hold “NEXT” and
“REGEN” buttons for 3 seconds)
1007–MAV/SEPS/
NHBP/AUX MAV
motor ran too short
looking for park
position
A) Control valve not
programmed for
ALT oFF
B) Obstruction in
control valve
1) Enter cycle programming level and verify
second parameter is set to ALT oFF
2) Remove piston and seal assemblies for
inspection and repair or replacement and
reset control valve (hold “NEXT” and
“REGEN” buttons for 3 seconds)
TROUBLESHOOTING (continued)

15
Description
Model Numbers
HEC26-1
HEC34-1
HE26-1
HE34-1
HE51-1
HE68-1
HE85-1
Media Volume, ft3(liters)
0.75
(21)
1.0
(28)
0.75
(21)
1.0
(28)
1.5
(42)
2.0
(57)
2.5
(71)
Capacity, grains (grams)
@ Factory Salt –6lb/ft3(96g/L)
20,250
(1,312)
27,000
(1,750)
20,250
(1,312)
27,000
(1,312)
40,500
(2,624)
54,000
(3,499)
67,500
(4,374)
@ Max. Salt –15lb/ft3(243 g/L)
27,000
(1,750)
36,000
(2,333)
27,000
(1,750)
36,000
(2,333)
54,000
(3,499)
72,000
(4,666)
90,000
(5,832)
Operating Flow Rate, gpm (lpm)
Continuous (3gpm / ft3)
2
(8)
3
(11)
2
(8)
3
(11)
5
(19)
6
(23)
8
(30)
Service (8 gpm / ft3, <=15 psi drop)
6
(23)
8
(30)
6
(23)
8
(30)
12
(45)
16
(61)
20
(76)
Peak (Max. 20 psi drop)
24
(91)
25
(95)
21
(80)
22
(83)
22
(83)
24
(91)
25
(95)
Pressure Loss psi (kPa)
@ Continuous Flow Rate
1
(7)
1
(7)
1
(7)
1
(7)
2
(14)
2
(14)
3
(21)
@ ServiceFlowRate
2
(14)
3
(21)
3
(21)
4
(28)
8
(55)
10
(69)
14
(97)
@ Peak Flow Rate
19
(131)
20
(138)
19
(131)
19
(131)
19
(131)
19
(131)
20
(138)
Regen. Flow Rates, gpm (lpm)
Backwash& Rapid Rinse
2.7
(10.2)
3.2
(12.1)
1.7
(6.4)
2.7
(10.2)
3.2
(12.1)
4.2
(15.9)
4.2
(15.9)
Brine Draw and Rinse
.38
(1.44)
.38
(1.44)
.38
(1.44)
.38
(1.44)
.38
(1.44)
.38
(1.44)
.38
(1.44)
Service Pipe Size, in. (cm)
1”
(2.54)
1”
(2.54)
1”
(2.54)
1”
(2.54)
1”
(2.54)
1”
(2.54)
1”
(2.54)
FactoryRegeneration Settings
Brine Tank Fill (lbs of salt)
6
6
6
6
9
12
15
Softening (minutes dissolvingsalt)
90
90
90
90
90
90
90
Backwash(minutes)
6
6
6
6
6
6
6
Brine Draw & Rinse(minutes)
45
45
45
45
50
55
60
Rapid Rinse(minutes)
4
4
4
4
6
6
6
Total Water Used, gallons (liters)
52
(197)
57
(216)
42
(159)
52
(197)
67
(254)
83
(314)
86
(326)
Dimensions in. (cm)
Mineral Tank, diameter x height
9x35
(23x89)
10x35
(25x89)
8x44
(20x112)
9x48
(23x122)
10x54
(25x137)
12x48
(30x122)
13x54
(33x137)
Brine Tank, diameter x height
11x11x34
(28x28x86)
11x11x34
(28x28x86)
18x33
(46x84)
18x33
(46x84)
18x33
(46x84)
18x33
(46x84)
18x33
(46x84)
Overall, length x width xheight
16x20x43
(41x51x109)
16x21x43
(41x53x109)
18x26x52
(46x66x132)
18x27x56
(46x69x142)
18x28x62
(46x71x157)
18x30x56
(46x76x142)
18x31x62
(46x79x157)
Approximate Ship Wt., lbs. (kg)
82
94
93
104
137
162
213
(37)
(43)
(42)
(47)
(62)
(73)
(97)
SPECIFICATIONS

16
*Atop screen (CD1203, not shown) is included withthe control valve assembly of all HE units
**Refer to “Installation Fitting Assemblies” pages 19-21 for availableI/Ofittings.
ALL MODELS INCLUDE ¾ QUICK CONNECT FITTINGS AS WELL AS 1” MALE NPT ELBOWS
REF
DESCRIPTION
MODEL NUMBER
HEC26-1
HEC34-1
HE26-1
HE34-1
HE51-1
HE68-1
HE85-1
A*
Control Valve
HEC26-1 Vlv
AssyL/BP
HEC34-1 Vlv
AssyL/BP
HE26-1 Vlv
AssyL/BP
HE34-1Vlv
AssyL/BP
HE51-1Vlv
AssyL/BP
HE68-1Vlv
AssyL/BP
HE75-1Vlv
AssyL/BP
B
MineralTank
MTP0935GR
MTP1035GR
MTP0844GR
MTP0948GR
MTP1054GR
MTP1248GR
MTP1354N
C
Distributor
D100S-48
D100S-48
D100S-48
D100S-48
D100S-54
D100S-48
D100S-54
D
Resin
1.5–UHE05P
2 –UHE05P
1.5–UHE05P
2 –UHE05P
3 -UHE05P
4 –UHE05P
5 –UHE05P
E
1/4/ x 1/8 gravel
QC20
QC20
QC20
QC20
QC20
QC25
2 –QC20
F
BrineTank
Assy.
BT1134ASSY
BT1134ASSY
BT1833ASSY
BT1833ASSY
BT1833ASSY
BT1833ASSY
BT1833ASSY
G
Overflow Elbow
BT-OVERFLO
BT-OVERFLO
BT-OVERFLO
BT-OVERFLO
BT-OVERFLO
BT-OVERFLO
BT-OVERFLO
H
SafetyBrine Valve
SBV33ASSY
SBV33ASSY
SBV33ASSY
SBV33ASSY
SBV33ASSY
SBV33ASSY
SBV33ASSY
I
SaltPlatform
BTSG11
BTSG11
BTSG18
BTSG18
BTSG18
BTSG18
BTSG18
J**
Bypass Valve
Less Fittings
CV3006
CV3006
CV3006
CV3006
CV3006
CV3006
CV3006
K
Elbow Locking
Clip
CH4615
CH4615
CH4615
CH4615
CH4615
CH4615
CH4615
Component Parts Breakdown & List

17
Control Valve Breakdown

18
REF #
Part Number
Description
A
CV3002CC
Drive Assembly
B
CV3186
Power Cord with Transformer
C
CV3003
Meter and Cable Assembly
D
CV3006
Bypass Valve, Less Fittings
1
CV3175CC-01GR
Front Cover, Gray
2
CV3107-01
Drive Motor
3
CV108CC
Circuit Board
4
CV3004
Drive Cap Assembly
5
CV3135
O-ring, -228
6
CV3011
Piston Assembly
7
CV3174
Brine Valve
8
CV3005
Seal Cartridge Assembly
9
CV3178
Back Plate
10
CV3180
Base O-ring, -337
11
CV3105
O-ring, -215
12
CV3177-01
Injector Screen
13
CV3010-1Z
Plug, Injector Assembly
14
CV3010-1F
Injector, Blue
15
CV3150
Retainer, Split Ring
16
CV3151
Nut, 1” Quick Connect
17
CH4615
Clip, Elbow Locking
18
CV3163
O-ring, -019
19
CV3165-01
Retainer, Brine Refill Flow Control
20
CH4613
Elbow, Brine Refill
21
GL463412
Elbow, Drain Line, ½” Barbed x ¾” Female
22
CV3158-01
Elbow, Drain, ¾” Male
23
CV3159-01
Retainer, Drain Line Flow Control
24
CV3162-017
CV3162-027
CV3162-032
CV3162-042
Drain Line Flow Control Button:
Flow Control Washer, 1.7 GPM (fo HE26-1)
Flow Control Washer, 2.7 GPM (fo HEC26-1,HE34-1)
Flow Control Washer, 3.2 GPM (for HEC34-1, HE51-1 and HE68-1)
Flow Control Washer, 4.2 GPM (for HE85-1 )
Control Valve Parts List

19
1" PVC MALE NPT ELBOW
3/4" & 1" PVC SOLVENT ELBOW
Ref
Part #
Description
Qty
Ref
Part #
Description
Qty
CV3007
1" PVC male NPT
elbow assy
2
CV3007-01
3/4" & 1" PVCsolvent
elbow assy
2
1
CV3151
Nut, 1" quick connect
2
1
CV3151
Nut, 1" quick connect
2
2
CV3150
Split ring
2
2
CV3150
Split ring
2
3
CV3105
O-ring 215
2
3
CV3105
O-ring 215
2
4
CV3149
Fitting
2
4
CV3189
Fitting
2
1" BRASS SWEAT
3/4" BRASS SWEAT
Ref
Part #
Description
Qty
Ref
Part #
Description
Qty
CV3007-02
1" brass sweat assembly
2
CV3007-03
3/4" brass sweat
assembly
2
1
CV3151
Nut, 1" quick connect
2
1
CV3151
Nut, 1" quick connect
2
2
CV3150
Split ring
2
2
CV3150
Split ring
2
3
CV3105
O-ring 215
2
3
CV3105
O-ring 215
2
4
CV3188
Fitting
2
4
CV3188-01
Fitting
2
Installation Fitting Assemblies