First Sales XTS30 Quick start guide

First Sales, LLC
12630 US Highway 33 N
Churubusco, IN 46723
Phone [phone] Fax [phone]
XTS Series Instruction Manual 180122.docx
XTS Series
Water Softening System
Installation Instructions and Owner’s Manual

1
Pre-installation Instructions
Page 2
Prerecorded Basic Installation
Page 4
Detailed Installation
Page 6
Bypass Valve
Page 7
Display and Operation
Page 8
Regeneration
Page 9
Statistics
Page 11
Installer Settings
Page 11
Vacation Mode
Page 14
Eco Mode
Page 14
Component Parts Breakdown & List
Page 15
Control Valve Parts Breakdown & List
Page 16
Installation Fitting Assemblies
Page 17
Troubleshooting
Page 19
Ten Year Limited Warranty
Page 21
Table of Contents

2
Description of the water softener system
This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control
valve. Incoming water flows into the control valve and is directed down through the ion exchange softening
resin. This resin exchanges the hardness ions for softer ions. The softened water then returns to the control
valve where it is directed into the service lines.
Periodically the control valve will go through a regeneration cycle. The frequency of this regeneration process
will depend on the size of water softener, incoming water quality and amount of water used. This cycle is
factorypreset to begin at 2:00 A.M. At this time the control valve will draw the brine solution out of the salt tank
and flush both the accumulated hardness and excess salt to the drain. The control valve will then put fresh
water back into the salt tank to make brine for the next regeneration cycle.
Water Quality
The water should be tested to determine the concentration, or levels of the items listed below:
Hardness - Hardness in drinking water is defined as those minerals that dissolve in water having a
positive electrical charge (cat ions). The primary components of hardness are calcium (Ca++) and
magnesium (Mg++) ions. But dissolved iron (Fe++) and manganese (Mn++) also contribute to total
“adjusted” hardness.Hardness produces scale, soap scum and white mineral deposits which shorten
the life of water using appliances, plumbing and fixtures. Water that has less than 1 grain of hardness is
considered to be “soft” water.
pH - A measurement of the acidity of the water. pH is reported on a scale from 0 to 14. Neutral water has a pH
of 7.0, lower values indicate acidic water. If your pH is below 6.8 you may consider installing an acid neutralizer
before the water softener to elevate the pH.
Iron - A naturally occurring metallic element. Iron levels in excess of 0.3 milligrams/liter (mg/l) combine with
oxygen causing orange or red (rust) stains on plumbing fixtures. Iron exists in some water sources in clear
water (ferrous) state, red water (ferric) state or bacterial form. Iron levels that exceed 2.0 mg/l require special
ion exchange resin for reduction, or if bacterial or ferric (red water) iron is present or iron level exceeds 4.0 mg/l,
an iron filter should be installed ahead of this water softener.
Manganese - A naturally occurring metallic element. Manganese levels as low as 0.05 milligrams/liter (mg/l)
can combine with oxygen to cause dark brown or black staining on fixtures. Additionally, manganese can cause
an odor in the water similar to a “rotten egg” smell. This water softener may reduce manganese as well as iron;
however, an iron filter maybe required in some cases.
Tannin - A naturally occurring humic acid. Tannin is caused by water passing through decaying vegetation.
Coffee and Tea are prime examples of tannin in water. Tannin levels as low as 0.5 milligrams per liter can
cause a yellow discoloration in water. Consult your dealer for a system designed to remove both tannin and
hardness.
Hydrogen Sulfide - A naturally occurring gas. Hydrogen sulfide, more commonly referred to as sulfur gas,
causes a distinct odor similar to “rotten eggs.” Due to its gaseous nature, hydrogen sulfide must be tested at the
well site within 1 minute of drawing the sample. If sulfur is present additional equipment will be required. The
OXY3 iron filter can typicallytreat up to 2 milligrams per liter of sulfur gas.
Pre-installation Instructions

3
Location Considerations
The proper location to install the water softener system will ensure optimum performance and satisfactory water
quality. The following factors should be considered in selecting the location of the equipment.
1. The water softener should be installed after the pressure tank on a private well system or after the
water meter on municipal water. Operating pressure of the softener must be limited to within 30 –
100 psi range.
2. The water softener should be installed as close as possible (preferably within 15’) to an adequate
floor or laundry drain capable of handling the backwash cycle volume and flow rate (refer to unit
specifications).
3. All water conditioning equipment should be installed prior to the water heater. Water temperatures
exceeding 100°F can damage the internal components of the control valve and filter tank. Install
with at least 10’ of pipe before the water heater to prevent thermal damage to the equipment. An
expansion tank may need to be installed in the line to the water heater in order to allow for thermal
expansion and comply with local plumbing codes.
4. The water softener should not be subject to freezing temperatures.
5. Ensure that any cartridge or in-line type filter installed prior to the water softener does not restrict
the water flow and pressure available for backwash and interfere with normal operation.
6. Appliances requiring extended periods of continuous or high flow water use (i.e. geothermal heat
pumps, swimming pools, lawn irrigation, outside hose bibs, etc.) should bypass the water softener.
(see installation diagram Fig. 1).
Water Heater
Inlet from
water
supply
Softened
ColdWater
Iron Free Water
Softened
HotWater
UntreatedWater
Water Softener
Iron Filter
(if required)
Pressure Tank
(well system only)
10’ Minimum Distance
Grounding Straps
Pre-installation Instructions (cont.)
FIGURE 1: Typical Installation

4
The circuit board has been programmed with installation steps in the memory. These steps include audible
clock and hardness setting as wellas basic installation instructions. If the basic installation steps are not clear,
or there are anyquestions regarding the installation process, the detailed installation process should be
followed.
These installation steps may be accessed from the Home Screen by pressing and releasing the ‘CHECKLIST’
button. To repeat the previous instructions, press the ‘↓’ button. To advance to the next step press the ‘↑’
button. When finished with all instructions press the ‘DONE’ button to return to the Home Screen.
Press and release ‘CHECKLIST’ button to access a list of time-saving installation steps.
“Step 1: Be sure to set both iron and hardness.”
These settings maybe accessed immediatelyby pressing the
SET button.
“Home” screen displays current time-of-day.
Prerecorded Basic Installation
Press ‘SET’ button to set incoming iron concentration.
Ensure the Iron indicator is illuminated on the left side of the
display and using the ‘↑’ and ‘↓’ buttons set the incoming iron
concentration.
NOTE: While a water softener can be reasonably
expected to remove small amounts of clear water iron,
for best performance an iron filter should be
considered.
Press ‘SET’ button to set incoming hardness level.
Ensure the Hardness indicator is illuminated on the left side of
the display and using the ‘↑’ and ‘↓’ buttons set the incoming
hardness level.
NOTE: This softener is set tocalculate hardness as
grains per gallon (gpg). If your water hardness is
reported in milligrams per liter (mg/l) or parts per
million (ppm) divide these results by 17.1 to convert to
grains per gallon.
Press ‘SET’ button to return to CHECKLIST.
“Step 2: The time of daymust be set.”
If not set previously, the timemaybe set by pressing the SET
button. (refer to setting time)

5
Press ‘SET’ button
to set time of day.
Press ‘↑’ button to advance to next step on CHECKLIST.
Press ‘↓’ button to repeat previous step.
When finished press ‘DONE’ to return to Home Screen.
“Step 3: Take extreme care to be sure the unit is NOT installed
backwards. Turn bypass valve to BYPASS position.
“Step 4: Connect drain line. Do NOT use vinyl tubing or ½” CPVC.
“Step 5: Avoid overhead drain line installations.
“Step 6: Drain line must NOT exceed 15’ in length.
“Step 7: Connect 3/8” tubing between control valve and salt tank.
“Step 8: Add 3 gallons of water to brine tank.
“Step 9: Add at least 40 pounds of water softener salt to brine tank.
“Step 10: DO NOT TAKE ANY ACTION UNTIL YOU HAVE LISTENED
TO THE REMAINING INSTRUCTIONS.
A. Advance control to BACKWASH
B. Crack open the inlet side of the bypass valve
C. Allow unit to slowly fill—pushing air out drain line
D. When a constant stream of water is discharged to drain,
advance control valve to RAPID RINSE and fully
open bypass valve. Allow system to complete this
step.
Pressing ‘DONE’ button
returns display to Home
Screen.
Prerecorded Basic Installation (cont.)

6
STEP 1: Carefully remove all components from packaging. DO NOT DISCARD PACKAGING until all
water softener components and fittings have been located.
STEP 2: Using the coupling nuts, attach bypass valve to the inlet/outlet of the control valve.
STEP 3: Place unit at desired installation position.
STEP 4: Shut off water at main supply. Relieve pressure by opening nearest faucet. On private well
systems, turn off power to pump and drain pressure tank. SHUT OFF POWER OR FUEL
SUPPLY TO WATER HEATER.
STEP 5: Cut main supply line as required to fit plumbing to inlet and outlet of bypass valve. DO NOT
PLUMB INLET AND OUTLET BACKWARDS. Piping should be supported. Do not apply heat
to any fitting attached to the bypass or control valve.
STEP 6: Use the provided polyethylene tubing (NO VINYL TUBING) to run drain line from control valve
discharge fitting to floor drain or sump pit capable of handling the backwash rate of the
softener (refer to specifications and flow rate). DISCHARGE END OF THE DRAIN LINE
MUST BE FIRMLY SECURED! There must be an air gap at the end of the drain line to
prevent siphoning of waste water and meet plumbing code. Total length of drain line should
be 15’ or less. AVOID OVERHEAD DRAINS.
STEP 7: Connect one end of the 3/8” brine line to the control valve quick connect fitting. Insert the other
end of the brine line through the hole in the brine tank and into the quick connect fitting on the
safety brine valve. Remove the quick connect collet retainer clip (if included) before inserting
the brine line into each fitting, press the tube in very firmly and replace the retainer clip behind
the collet. NOTE: THE BRINE TUBING SHOULD BE INSERTED 5/8” INTO THE FITTING.
DO NOT PUT SALT INTO THE BRINE TANK AT THIS TIME.
Detailed Installation Instructions
SafetyBrine Valve
Brine Tank
Overflow Elbow
SaltPlatform
BrineWell
Air Check
Safety Float
Brine Overflow
Drain Line
(Not included)
To Floor Drain
Brine Line to Brine
Valve onControl
Valve
FIGURE 3: Brine Tank Components

7
STEP 8: Add 4 gallons of water to the brine tank. DO NOT ADD SALT TO THE BRINE TANK AT
THIS TIME.
STEP 9: Install overflow tubing from overflow elbow on brine tank to floor drain. Tubing must be lower
than overflow elbow at all times. DO NOT CONNECT DRAIN LINE FROM SOFTENER
CONTROL VALVE TO BRINE TANK OVERFLOW. DO NOT CONNECT BRINE TANK
DRAIN LINE TO THE SOFTENER DRAIN LINE.
STEP 10: Plug the softener into an un-switched electrical outlet. Ensure control valve is in the “Service”
position (time of day is displayed on the screen {refer to page 8 for Home Screen Display}).
Place bypass valve in the “Bypass” position (refer to Figure 4 below). Open main supply valve
or turn on power to pump on private well systems.
STEP 11: Using the REGEN button, advance the control valve to the backwash position (refer to pages 9
and 10 for operation).
STEP 12: Refer to Figure 4 bypass valve operation. Rotate the INLET knob of the bypass valve ¼ of the
way to Service allowing unit to fill slowly. Filling the mineral tank with the control valve in the
backwash position will force any trapped air to the drain. When all air has been purged from
the system and only water is running to the drain advance the control valve to the BRINE
DRAW cycle. Fully rotate both the inlet and outlet knobs of the bypass valve to the “Service”
position.
STEP 13: Verify that the water level in the brine tank is dropping. Allow water level to drop below the salt
grid before continuing. If the water level does not drop, refer to page 17 for Troubleshooting.
After verifying water level is dropping advance control valve to the fast rinse position by press
the NEXT button. Wait 1 minute and press the NEXT button again to advance the control valve
to the service position.
STEP 14: Check for leaks and correct as necessary.
STEP 15: Turn power or fuel supply back on to water heater.
STEP 16: Set the hardness & iron concentrations on the control valve (refer to timer operation for
instruction).
STEP 17: Set the current time of dayon the timer (note AM and PM).
STEP 18: Add at least 40 lbs of water softener salt to the brine tank.
FIGURE 4: Bypass Valve Operation
Detailed Installation Instructions

8
The active prompts displayed at the bottom of the circuit board indicate the function of each user button.
Display and Operation - Home Screen
Current Time of Day
including AM or PM
indicator
Flow indicator—
Flashes with
water use
Regen Tonight—
Illuminates to show
pending regeneration
status
Active prompts for
user input buttons
4 User Input
buttons
“Vacation” Mode button
and indicator light
“Eco” Mode button
and indicator light
Display and Operation - Setting Time
“Home” screen displays current time-of-day.
Press ‘SET’ button to access time set screen.
Using ‘↑’ and ‘↓’, set the current time-of day hours. Note the AM
and PM indicator and set the time accordingly.
Press ‘NEXT’ button to set current minutes.
Using ‘↑’ and ‘↓’, set the current minutes.
Press ‘NEXT’ button to save changes and return to ‘Home’ screen.

9
The following regeneration cycles are listed in the factory programmed sequence. Each cycle in the
regeneration process maybe advanced without waiting for the programmed cycle duration, for installation,
troubleshooting, or maintenance purposes.
Cycle: BRINE FILL
Cycle: SERVICE
Initiating Regeneration
Momentarily pressing and releasing the ‘REGEN’ button will
cause the Regen Tonight indicator to illuminate on the top left
side of the display. The regeneration process will begin at the
next programmed time-of-regeneration (factory preset for 2:00
AM)
Press ‘NEXT’ button to advance to
Backwash Cycle.
Pressing and HOLDING the ‘REGEN’ button for approximately
3 seconds will initiate an immediate regeneration.
NOTE: The regeneration cycle will disable the ‘Regen
Tonight’ indicator (if illuminated). The regeneration cycle will
also reset the gallons remaining until next regeneration and the
days override interval.
Regeneration Process
Momentarilypressing and releasing
the ‘REGEN’ button again will cancel
the delayed regeneration cycle.
1. The Fill and Regen indicators will be illuminated on the display.
2. The control valve will advance to the brine fill position and start adding
water to the brine tank.
3. The cycle duration will begin to count down on the display once the
control valve is in the proper position. The cycle duration is
dictated by either the programmed salt dosage setting or the
ECO calculated salt dosage (if activated).
4. This cycle occurs 90 minutes prior to the scheduled regeneration
time. (Regeneration is factory preset at 2:00 AM, so Brine Fill
cycle would occur at 12:30 AM)
5. Treated (soft) water is still available during this cycle.
1. The Service and Regen indicators will be illuminated on the display.
2. The control valve will advance to the Service (Home) position.
3. The cycle duration will begin to count down on the display once the
control valve is in the proper position.
4. This cycle allows the fresh water that has been added to the brine
tank sufficient time to dissolve the salt to make saturated brine.
5. Treated (soft) water is still available during this cycle.
Press ‘NEXT’ button to advance to
Service Cycle.

10
Cycle: BACKWASH
Cycle: DRAW
Cycle: RINSE
Regeneration Process (continued)
1. The Backwash and Regen indicators will be illuminated on the
display.
2. The control valve will advance to the Backwash position.
3. The cycle duration will begin to count down on the display once the
control valve is in the proper position.
4. Water will flow up through the resin and out the drain flushing
accumulated solids and preparing the resin for the brine cycle.
5. Softening systems with a single mineral tank will have an internal
bypass to allow untreated (hard) water for service during this
cycle.
NOTE: The initial fill processshould be performed while the control is in
the backwash position to prevent air from being trapped in the
media tank.
Press ‘NEXT’ button to advance to
Brine Draw Cycle.
1. The Draw and Regen indicators will be illuminated on the display.
2. The control valve will advance to the Brine Draw position.
3. The cycle duration will begin to count down on the display once the
control valve is in the proper position.
4. Water will flow through the injector causing suction to draw the brine
solution out of the salt tank. The brine solution will flow down
through the resin and out the drain.
5. Softening systems with a single mineral tank will have an internal
bypass to allow untreated (hard) water for service during this
cycle.
Press ‘NEXT’ button to advance to
Rapid Rinse Cycle.
1. The Rinse and Regen indicators will be illuminated on the
display.
2. The control valve will advance to the Rapid Rinse position.
3. The cycle duration will begin to count down on the display once the
control valve is in the proper position.
4. Water will flow down through the resin and out the drain flushing the
remaining salt from the brine cycle and preparingthe resin for
the softening process.
5. Softening systems with a single mineral tank will have an internal
bypass to allow untreated (hard) water for service during this
cycle.
Press ‘NEXT’ button to return
control to the HOME position.

11
The installer settings provide access to the water softener cycle times. The factorysettings have been
programmed for maximum efficiency. Altering the factory programmed cycles will affect the softeners
performance. NOTE: Extreme caution must be taken when adjusting the water softener cycles. Decreasing a
cycle time or completely deleting the cycle may cause the softener to stop functioning.
“Home” screen displays current time-of-day.
The flow indicator will flash if water is being used.
The “Regen Tonight’ indicator will be illuminated if the
softener is queued for regeneration.
Pressing ‘STATS’ button advances screen to current flow rate.
“Current Flow” screen displays the flow rate that is currently being
treated by the softener (if any). The word FLOW is displayed
on top left corner of screen whether water is being used or
not. Displayregisters flow rate in gallons per minute.
Pressing ‘NEXT’ button advances screen to volume remaining.
“Volume remaining” screen displays the number of gallons that can be
treated before the scheduled regeneration cycle.
NOTE: Due to the reserve capacity, the softener maystill
provide softened water even with zerogallons
displayed.
Pressing ‘DONE’ button returns display to Home Screen.
Display and Operation - Stats
“Home” screen displays current time-of-day.
Press and HOLD ‘CHECKLIST’ button for approximately 3 seconds to access installer settings.
Ensure the Iron indicator is illuminated on the left side of the
display and using the ‘↑’ and ‘↓’ buttons set the incoming iron
concentration.
NOTE: While a water softener can be reasonably
expected to remove small amounts of clear water iron,
for best performance an iron filter should be
considered.
Display and Operation –Installer Settings –Cycles

12
CAUTION: Changing the cycle durations will affect the water softener’s performance
and efficiency. The following settings should only be altered by a knowledgeable
water treatment professional.
Press ‘NEXT’ button to set incoming HARDNESS level.
Ensure the Hardness indicator is illuminated on the left side of
the display and using the ‘↑’ and ‘↓’ buttons set the incoming
hardness level.
NOTE: This softener is set to calculate hardness as
grains per gallon (gpg). If your water hardness is
reported in milligrams per liter (mg/l) or parts per
million (ppm) divide these results by 17.1 to convert to
grains per gallon.
Press ‘NEXT’ button to set regeneration
DAYS OVERRIDE interval
Using ‘↑’ and ‘↓’, set the desired day override interval. The
regeneration day override function will cause the softener to
regenerate after a designated period of no regeneration cycles. The
override interval will reset after everyregeneration cycle whether
initiated manually or by volume. The dayoverride function will be
disabled if the VACATION mode is active.
Press ‘NEXT’ button to set REGENERATION TIME hours.
Ensure the Regen Time indicator is illuminated. Using ‘↑’ and ‘↓’,
set the desired time of regeneration hours. Note the AM
and PM indicator and set the time accordingly.
Press ‘NEXT’ button to set REGENERATION TIME minutes.
Ensure the Regen Time indicator is illuminated. Using ‘↑’ and ‘↓’,
set the desired time of regeneration minutes.
Press ‘NEXT’ button to set PROPORTIONAL BRINING.
Press ‘NEXT’ button to set cycle #1 duration.
Using ‘↑’ and ‘↓’, the Proportional Brining function can be set to ON
or OFF. This feature can also be manually toggled on or
off with the ECO button on the face of the front panel.
(See additional information on Proportional Brining in the
ECO section of the instruction manual.)
Display and Operation –Installer Settings –Cycles (continued)

13
Press ‘NEXT’ button to set cycle #2 duration.
Display and Operation –Installer Settings –Cycles (continued)
Ensure the Pounds and Fill indicators are illuminated. Using ‘↑’
and ‘↓’, set the desired amount of salt to be used during the
regeneration cycle.
Ensure the Service and Minutes indicators are illuminated. Using ‘↑’
and ‘↓’, set the desired length of time to allow fresh water in
brine tank to dissolve salt to make saturated brine.
NOTE: Minimum recommended time is 90 minutes.
Press ‘NEXT’ button to set cycle #3 duration.
Ensure the Backwash and Minutes indicators are illuminated. Using
‘↑’ and ‘↓’, set the desired length of time for BACKWASH
cycle
Press ‘NEXT’ button to set cycle #4 duration.
Ensure the Draw and Minutes indicators are illuminated. Using
‘↑’ and ‘↓’, set the desired length of time for BRINE DRAW
cycle.
Press ‘NEXT’ button to set cycle #5 duration.
Ensure the Rinse and Minutes indicators are illuminated. Using
‘↑’ and ‘↓’, set the desired length of time for RINSE cycle.
After all cycles have been set press either ‘NEXT’ or ‘DONE’
button to return to Home Screen.

14
Once activated, the vacation mode will prevent the water softener from regenerating. This may be
used if the house will not be occupied for an extended period of time. The vacation mode is initiated by pressing
the VAC button on the front panel. There will be a 30 minute delay from the time the button is pressed until the
vacation mode is active to allow time for last minute water use.
The vacation mode will automaticallydeactivate once the water softener detects normal water use.
The revolutionary ECO mode is a forward-looking feature that uses water usage history and a process
called proportional brining to ensure adequate softening capacity for future estimated water use. The water
softener stores historical daily water use data. If the next day’s anticipated water use requires more softening
capacity than is currently available, the softener will initiate a regeneration process using a fractional portion of
the programmed salt setting. This partial salt regeneration recovers only the depleted portion of the softening
capacity. This proportional regeneration will save in both salt consumption and water use by using lower salt
settings and fewer regeneration cycles.
Vacation Mode
The VACATION mode may be activated or deactivated by
pressing the VAC button on the front panel. The red LED
light will be illuminated when the vacation mode is
activated.
ECO Mode
The ECO mode maybe activated or deactivated by
pressing the ECO button on the front panel. The green
LED light will be illuminated when the ECO mode is
activated.

15
Ref
Description
Model Number
XTS30
XTS45
XTS60
A
Control Valve w/
bypass
XTS30 Vlv Assy
W/BP
XTS45 Vlv Assy
W/BP
XTS60 Vlv Assy
W/BP
B
Mineral Tank
MTP0948GR
MTP1054GR
MTP1248GR
C
Distributor
D100S-48
D100S-54
D100S-48
D
Resin
Qty 2
H05P
Qty 3
H05P
Qty 4
H05P
E
1/4” X 1/8” Gravel
Qty 1
QC20
Qty 1
QC20
Qty 1
QC20
F
Brine Tank Assy.
BTSQ1833ASSY
BTSQ1833ASSY
BTSQ1833ASSY
G
OverflowFitting
BT-OVERFLO
BT-OVERFLO
BT-OVERFLO
H
Safety Brine
Valve
SBV14ASSY
SBV14ASSY
SBV14ASSY
I
Salt Platform
BTSG18SQ
BTSG18SQ
BTSG18SQ
J
Bypass
BP 213
BP 213
BP 213
Component Parts Breakdown

16
REF #
Part Number
Description
REF #
Part
Number
Description
1
FCC-955
Sterling Front Cover
12
FC103
Drain Fitting Retainer Clip
2
PCB-3486
Circuit Board (specify unit model)
13
FM205
Turbine Flow Meter
3
DC-12
DC Adaptor with cord
14
MCA945
Motor and Cam Assembly
(includes nut micro switches)
4
BV910
Brine Valve Assembly
15
7779K420-
MICRO
Micro Switch (2 required)
5
CAB945
Piston and Rod Assembly
16
EBA910
90° Bypass Elbow
6
TSS900
Seal Cartridge Assembly
17
BP 213
Bypass Valve
7
RVS932
Injector Assembly w/o-rings
18
EBA975
¾” NPT Elbow
(includes nut and o-ring)
8
FS165
Injector Filter Screen
EBA900
1” NPT Elbow
(includes nut and o-ring)
9
OR344
Valve to Tank Adaptor O-Ring
EBA915
1 ½” NPT Elbow
(includes nut and o-ring)
10
OR337
Tank O-ring
19
TAF131
Tank Attachment
11
FC901
Drain Fitting
20
TN101
Tank Nut
Control Valve Parts Breakdown
19
20

17
1” PVC MALE NPT ELBOW
90 DEGREE BYPASS ELBOW
Ref
Part #
Description
Qty
Ref
Part #
Description
Qty
EBA900
1” Elbow Assembly
1*
EBA910
90°Bypass Elbow
Assembly
1*
1
EB100
1” Elbow
1
1
EB175
Bypass Elbow
1
2
OR324
O-ring, -324
1
2
OR324
O-ring, -324
1
3
C 101
Split Ring Retainer
1
3
C 101
Split Ring Retainer
1
4
C 102
Connector Nut
1
4
C 102
Connector Nut
1
1-1/2” PVC MALE NPT ELBOW
¾” PVC MALE NPT ELBOW
Ref
Part #
Description
Qty
Ref
Part #
Description
Qty
EBA915
1-1/2” Elbow Assembly
1*
EBA975
3/4” Elbow Assembly
1*
1
EB150
1.5” Elbow
1
1
EB750
3/4” Elbow
1
2
OR324
O-ring, -324
1
2
OR324
O-ring, -324
1
3
C 101
Split Ring Retainer
1
3
C 101
Split Ring Retainer
1
4
C 102
Connector Nut
1
4
C 102
Connector Nut
1
(*2 required)
Installation Fitting Assemblies
1
2
4
3
1
1
1
4
4
4
3
3
3
2
2
2
(*2 required)
(*2 required)
(*2 required)

18
1” STRAIGHT FITTING
Ref
Part #
Description
Qty
TC204-1
1” Straight Fitting Assembly
1*
1
TC101-1
1” Straight
1
2
OR324
O-ring, -324 (not shown)
1
3
C 101
Split Ring Retainer (not shown)
1
4
C 102
Connector Nut
1
3/4” QUICK CONNECT
Ref
Part #
Description
Qty
QFNCR4
3/4” Quick Connect
Assembly
1*
Installation Fitting Assemblies (cont.)
1
4
(*2 required)
(*2 required)

19
PROBLEM
CAUSE
SOLUTION
1. Softener fails to regenerate
A. Electrical service to unithas been
interrupted
A. Ensure permanent electrical service
to unit (switch, circuit breaker, plug,
etc.)
B. Faulty timer motor or micro switch
B. Replace defective component
C. Defective drive motor or micro
switch
C. Replace defective component
D. Improper unit configuration
D. Meter cable unplugged (FSM) or no
tabs pushed outward on the skipper
wheel (FS)
2. Softener delivers hard water
A. Bypass valve is open
A. Close bypass valve
B. No salt in brine tank or salt is
“bridged”
B. Verify salt is not “bridged” and add
salt to brine tank and maintain salt
level above water level
C. Injectors or screen plugged
C. Clean or replace injectors and
screen
D. Insufficient water flowing into brine
tank
D. Check brine tank fill time and clean
brine line flow control
E Leak at distributor tube
E. Check length of distributor tube and
pilot tube o-ring
F. Internal valve leak
F. Replace piston and seals/spacer kit
G. Flow meter obstructed
G. Clean flowmeter
H. Softener not regenerating
H. See Problem 1 above
I. Flowrate exceeds rated service flow
I. Verify the softener is properlysized
3. Unit uses too much salt
A. Improper configuration
A. Verify proper salt setting, meter
setting (FSM), skipper wheel setting
(FS)
B. Excessive water in brine tank
B. See Problem# 7
4. Loss of water pressure
A. Softener too small for application
A. Check application requirements and
resize water softener as required
B. Foreign material buildup in plumbing
system or water softener
B. Clean or replace plumbing, as
necessary, additional treatment
equipment may be required
5. Loss of resin through drain line
A. Air in water system
A1. Check for low water table
conditions in well
A2. Check for positive seal on brine line
connections
B. Drain line flowcontrol is too large
B. Ensure proper drain line flow control
is installed
6. Iron in softened water
A. Iron exceeds recommended
parameters or iron bacteria is
present
A. Test incoming water supply and
install OXY Series iron filter prior to
softener, as needed
B. Iron fouled resin
B. Check and lengthen backwash,
brine drawandbrine fill times.
Increase frequency of regeneration.
Use resin cleaner in brine tank.
7. Excessive water level in brine tank
A. Restricted drain flow control
A. Clean drain line flow control
B. Drain line too long or installed
overhead or restricted
B. Verify drain line is not restricted or
improperly installed
C. Vinyl drain line was used
C. Replace drain line with rigid or semi-
rigid material with no kinks and as
few elbows as possible
D. Brine valve sticking (soft water)
D. Replace brine valve assembly
E. Injector/screen plugged (hard water)
E. Clean or replace injectors and
screen
F. Improper configuration
F. Verify the salt setting
G. Either end of the brine line is not
fully inserted
G. Ensure brine line in inserted at least
5/8” into fittings
Troubleshooting