Fisher & Paykel ACTIVESMART RF605QDUVX1 Operating instructions

Troubleshooting
If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel
trained and supported service technician or the Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care Centre or online at
fisherpaykel.com (this service is available to selected markets only).
All Models
Problem Possible Cause What to Do
Appliance does not operate No electricity at power
outlet.
Check that the plug is correctly connected and
power switched on.
Check another appliance at the same outlet.
Check house fuse.
Light not working Light not functioning.
The LED light cannot be serviced by the user.
Contact your Fisher & Paykel Dealer or Fisher
& Paykel trained and supported service
technician.
Refrigerator not working. Check refrigerator is turned on at wall.
Light and display not working Product in ‘Sabbath Mode’.
Press and hold
,
and
together for 4 seconds.
https://producthelp.fisherpaykel.com/nz/Cool/French_Door/With_Ice_and_Water/905mm/RF605QDUVX1/User_Guide_RF605…
Updated: Sun, 03 May 2020 16:07:02 GMT
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Problem Possible Cause What to Do
Motor operates for long periods
Hot weather.
Minimise door openings to allow temperature
to stabilise.
Frequent door openings.
Large amount of
food recently added.
Temperature control set too
low. Refer to section ‘Temperature control’.
Doors not sealing properly. Check that cabinet is level and gasket seals
are clean.
Storage compartments too
warm
Temperature setting
not correct. Refer to section ‘Temperature control’.
Frequent door openings.
Minimise door openings to allow temperature
to stabilise.
Large amount of
food recently added.
Food freezing in the refrigerator
Temperature setting
not correct. Refer to section ‘Temperature control’.
Food placed directly in
front of air outlets.
Move chill sensitive foods away from the
centre back of the shelves.
Unfamiliar noises Cabinet not stable or level. Refer to sections ‘Installation instructions’ or
‘ActiveSmart™ sounds’.
Freezer is defrosting.
Water in the vegetable bins
Condensation is formed
by the water produced by
fruit and vegetables.
A small amount of condensation is beneficial
for fruit and vegetable storage.
Wipe out water with a cloth.
Exterior of cabinet is warm This is normal. No action required
Warm spot on central door seal.
(French door models only)
You may feel a warm spot at
times on the central
seal between the two
refrigerator doors.
This is perfectly normal and is part of the
normal refrigerator operation.
Condensation on outside
of refrigerator/freezer
Not unusual during periods
of high humidity. Wipe dry.
Condensation inside fresh
food compartment
Frequent or long
door openings. Minimise door openings.
https://producthelp.fisherpaykel.com/nz/Cool/French_Door/With_Ice_and_Water/905mm/RF605QDUVX1/User_Guide_RF605…
Updated: Sun, 03 May 2020 16:07:02 GMT
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Problem Possible Cause What to Do
Door gasket leaking. Check that gasket is sitting flat and sealing
tightly.
Not unusual during periods
of high humidity. Wipe dry.
Door handles out of alignment
With time and
usage, movement may
occur.
Refer to section ‘Installation instructions’.
Tray/bin does not slide in
and out evenly
Packaging trapped. Check to ensure no food or packaging is
trapped behind the tray/bin.
Runners not extending fully.
Holding onto sides of tray/bin, extend the
runners fully by using a firm pull — this will
reset the runner.
Appliance operating inefficiently
Accumulation of dust on
or behind the rear
compartment cover.
Refer to section ‘Cleaning and caring' for your
refrigerator’.
If problem persists please contact Customer
Care.
Cannot adjust temperature in
frozen food compartment
Either Bottle chill, fast
freeze or ice boost is
activated
Deactivate Bottle chill, fast freeze or ice boost
if function is not desired.
Ice & Water and Automatic Ice Models Only
Problem Possible Causes What to Do
Automatic ice maker
does not work
Ice maker has not been
turned on. Switch on ice maker.
Bin is in the wrong way or
there is no bin in place.
Place bin so scoop is on the left side.
Ice bin sits directly under ice maker on top left
side of freezer.
Water supply turned off or
not connected. Connect water supply.
Freezer compartment not
working. Contact Customer Care.
Water pressure too low. Check water pressure.
https://producthelp.fisherpaykel.com/nz/Cool/French_Door/With_Ice_and_Water/905mm/RF605QDUVX1/User_Guide_RF605…
Updated: Sun, 03 May 2020 16:07:02 GMT
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Problem Possible Causes What to Do
Water line kinked/squashed. Check water line for kinks/squashing.
Filter clogged. Water filter may need replacing.
Ice cubes have odour/taste.
Unsealed packages may
be transmitting odour/taste.
Old cubes need to be discarded.
Ensure food packaging is sealed.
Interior of freezer
needs cleaning.
Ice storage bin needs to be emptied and washed.
Clean refrigerator.
Poor taste from incoming
water.
Filter may need to be replaced with new one.
Force 2 – 3 ice tray flips.
Slow ice cube freezing
Door may have been left ajar. Close door.
Freezer compartment too
warm. Turn temperature to a colder setting.
Wet ice/ice clumping
Low water pressure. Check water pressure.
Filter blocked. Replace filter.
Long freezer door openings
Gently tap ice with scoop to unstick or, if large
clumps occur, empty ice bin and make new ice.
High ambient temperature.
Ice bin left out of
freezer compartment for a
length of time.
Ice will stick together over
time.
Filter warning light
is flashing.
Filter needs replacing. Replace filter as soon as possible.
Ice buildup inside
freezer compartment
Freezer door not closing
tightly.
Arrange items in freezer so door can close
tightly.
Check and clean door gasket seal.
Ice maker Normal ice maker operation. Refer to section ‘ActiveSmart™ sounds’.
https://producthelp.fisherpaykel.com/nz/Cool/French_Door/With_Ice_and_Water/905mm/RF605QDUVX1/User_Guide_RF605…
Updated: Sun, 03 May 2020 16:07:02 GMT
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Problem Possible Causes What to Do
makes unfamiliar sounds or
seems too loud.
Ice boost function
not increasing rate of
ice production.
Ambient temperature very
warm. Minimise door openings.
Refrigerator is in high usage.
Ice & Water Models Only
Problem Possible Cause What to Do
Water has
poor taste/odour
Refrigerator not used for
an extended period. Dispense 4L of water so fresh water supply is
replenished.
New filter installed
Water
dispenser does not
work.
Water supply turned off or
not connected.
Turn water on.
Press dispenser for 4 minutes to remove trapped air from
water line and to fill the water system.
Supply line may be blocked. Check supply for kinks or leaks.
On first installation there may
be air in water system. To remove air, run 3L of water through the dispenser.
Filter may be blocked and
need replacing.
Replace filter (see your service and warranty booklet
provided with your refrigerator).
‘Dispenser Lock’ activated.
Press and hold the
button for 4 seconds.
‘Dispenser Lock’ activated. Increase temperature to a warmer setting in fresh
food compartment and freezer.
Water in first glass
is warm
Water dispenser not used
for extended period. Discard first glass of water dispensed.
Tank capacity used recently. Allow water time to cool.
Drips Air trapped in tank. Flush 3L water through dispenser, stopping intermittently.
https://producthelp.fisherpaykel.com/nz/Cool/French_Door/With_Ice_and_Water/905mm/RF605QDUVX1/User_Guide_RF605…
Updated: Sun, 03 May 2020 16:07:02 GMT
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Problem Possible Cause What to Do
overflow drip-shelf New filter installed. Dispense 4L of water through the dispenser, and then
another 4L after 4 minutes.
Water flow rate has
slowed down Filter cartridge is restricted. Replace filter as soon as possible.
https://producthelp.fisherpaykel.com/nz/Cool/French_Door/With_Ice_and_Water/905mm/RF605QDUVX1/User_Guide_RF605…
Updated: Sun, 03 May 2020 16:07:02 GMT
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