Foxtel FOXTEL iQ User manual

FOXTEL MANAGEMENT PTY LIMITED
Business iQ (BiQ) Set-Back-Box Installation
Guide
FBIQ-001
Last Updated: 21/10/2020 1:50:00 PM
Revision 1.2

Business iQ (BiQ) Set-Back-Box Installation Guide
Printed: 21 OCT 2020
© FOXTEL Management Pty Ltd 2020 2
Document Control
© Copyright FOXTEL Management Pty Ltd. All rights reserved. This document
contains information proprietary to FOXTEL Management Pty Ltd. Except for the
purposes of evaluation, this document may not be reproduced, in whole or in part, in
any form, or distributed to any party outside of FOXTEL Management Pty Ltd, by any
means, without permission in writing, from FOXTEL Management Pty Ltd.
This document is classified to the level indicated at the top of this page. Any
classification containing the word confidence or confidential means the document is to
be placed out of sight when not in use and placed in a drawer or cupboard when the
room will be unattended. Any classification containing the word secret means the
document is always to be in someone’s hand or under secure lock when not in use.
History
Version
Date
Author
Description
1.1 03/10/2020 Graham Briscoe 2nd revision drafted from
BUS0403_BiQ_SBB_Installation_Guide_A4_F
A_Digital.pdf. Included casting setup and
hosted in-house channels.
1.2 21/10/2020 Graham Briscoe Correction to learning method for remote
pairing. Added instruction not to change
values in video resolution screen. Advice on
usage of longer HDMI cables. Added USB
stick to tools. Advised for 4K/UHD video
reception the SBB should be connected to
HDCP 2.2 enabled HDMI port on TV.
Approval
Graham Briscoe, Commercial Product Manager Date
Distribution List
Name Position Company
Christopher Smith Commercial Product Solutions Manager Foxtel
Doug Fewtrell Head of Field Operations Foxtel
Adam Brown Field Area Manager BSA
John Mitsios Field Line Manager BSA
John Forgione Commercial/Quote Manager BSA
Enver Vasfi Hardware Development Manager Foxtel
Steve Circosta Customer Technology Field Engineer Foxtel
21 OCT 2020

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© FOXTEL Management Pty Ltd 2020 3
Disclaimer
This document is correct at time of publication. Foxtel reserves the right to modify items
within the document without prior notice to the field.
Refer to the Foxtel website for the latest version.

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© FOXTEL Management Pty Ltd 2020 4
Table of Contents
Sections
1. INTRODUCTION ............................................................................................................... 7
2. THE SET-BACK-BOX ....................................................................................................... 7
2.1. OVERVIEW................................................................................................................... 7
2.2. PHYSICAL ATTRIBUTES................................................................................................. 7
2.3. ACCESSORIES.............................................................................................................. 8
2.4. SPECIFICATION ............................................................................................................ 9
2.5. SERIAL NUMBERING SCHEME ..................................................................................... 10
2.6. SAFETY INFORMATION ................................................................................................ 10
3. PRE-INSTALLATION...................................................................................................... 11
3.1. PROPERTY CREATION ................................................................................................ 11
3.2. SBB ASSIGNMENT ..................................................................................................... 11
3.3. FIRMWARE UPGRADES ............................................................................................... 11
3.4. ACCESSORIES............................................................................................................ 12
4. ONSITE PREPARATION ................................................................................................ 12
5. MOUNTING THE SET BACK BOX................................................................................. 12
5.1. REQUIRED TOOLS ...................................................................................................... 13
5.2. SMALL FREE-STANDING TV (EST.32” TO 45”) ............................................................. 13
5.3. LARGE FREE-STANDING TV (EST.+45”)...................................................................... 15
5.4. WALL MOUNT TV....................................................................................................... 16
6. HARDWARE CONFIGURATION.................................................................................... 17
6.1. RF USE CASES.......................................................................................................... 17
6.2. CABLE CONNECTIONS ................................................................................................ 18
7. SOFTWARE CONFIGURATION..................................................................................... 20
7.1. BOOT SCREENS ......................................................................................................... 20
7.2. INSTALLATION SCREENS ............................................................................................. 20
7.2.1. Room Assignment Screen ............................................................................... 20
7.2.2. Premises Assignment Screen.......................................................................... 21
7.3. MAIN APPLICATION SCREENS ..................................................................................... 22
7.3.1. Welcome Screen ............................................................................................. 22
7.3.2. Casting............................................................................................................. 22
7.4. STANDBY LOW POWER BEHAVIOUR ............................................................................ 23
8. REMOTE CONTROL....................................................................................................... 24
8.1. PROGRAMMING THE REMOTE...................................................................................... 24
8.1.1. Setup Method 1 – Popular Brands .................................................................. 25
8.1.2. Setup Method 2 – Direct Code Entry ............................................................... 25
8.1.3. Setup Method 3: Code Search ........................................................................ 27
8.1.4. Setup Method 4: Learning from Other Remotes.............................................. 27
8.1.5. Resetting to Factory Default ............................................................................ 28
8.1.6. Remote Control Smoke Test ........................................................................... 28
8.2. BATTERY REPLACEMENT ............................................................................................ 28
9. IN ROOM SMOKE TEST................................................................................................. 28
10. HIDDEN FEATURES................................................................................................... 29
10.1. SPECIAL KEY SEQUENCES...................................................................................... 29
10.2. SETUP SCREENS.................................................................................................... 30
10.2.1. Home Network ................................................................................................. 30

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10.2.2. Wifi Setup......................................................................................................... 31
10.2.3. Video Resolution.............................................................................................. 33
10.3. MAINTENANCE SCREEN .......................................................................................... 33
10.3.1. Casting Setup .................................................................................................. 33
10.3.2. Move SBB to another Room ............................................................................ 37
10.4. DIAGNOSTIC SCREENS ........................................................................................... 37
11. INTERNET CONNECTIVITY....................................................................................... 39
11.1. OVERVIEW............................................................................................................. 39
11.2. NETWORK CONFIGURATION .................................................................................... 39
11.3. NETWORK SECURITY.............................................................................................. 40
11.4. NETWORK BANDWIDTH ........................................................................................... 40
12. IN-HOUSE CHANNELS .............................................................................................. 40
13. PMS (PROPERTY MANAGEMENT SYSTEM)........................................................... 42
14. DEFINITIONS, ACRONYMS AND ABBREVIATIONS ............................................... 42
15. RELATED DOCUMENT .............................................................................................. 44
16. CONTACTS................................................................................................................. 44
Figures
Figure 1 Physical Outlook.......................................................................................................... 7
Figure 2 Front Panel View ......................................................................................................... 7
Figure 3 Back Panel View ......................................................................................................... 8
Figure 4 Installation Stage 1 - Small Free-Standing TV .......................................................... 14
Figure 5 Installation Stage 2 - Small Free-Standing TV .......................................................... 14
Figure 6 Installation Stage 1 - Large Free-Standing TV.......................................................... 15
Figure 7 Installation Stage 2 - Large Free-Standing TV.......................................................... 15
Figure 8 Installation Stage 1 - Wall Mounted TV..................................................................... 16
Figure 9 Installation Stage 2 - Wall Mounted TV..................................................................... 16
Figure 10 SBB Connections (RF Use Case 2) ........................................................................ 18
Figure 11 Position of IR Prism................................................................................................. 19
Figure 12 Boot Screen............................................................................................................. 20
Figure 13 Room Assignment Screen....................................................................................... 20
Figure 14 Premises Assignment Screen ................................................................................. 21
Figure 15 Example Welcome screen....................................................................................... 22
Figure 16 Casting Screen ........................................................................................................ 22
Figure 17 Casting Captive Portal............................................................................................. 23
Figure 18 Standby Low-Power Mode ...................................................................................... 24
Figure 19 BiQ Remote Control ................................................................................................ 24
Figure 20 Set-up Screen Main Menu....................................................................................... 30
Figure 21 Home Network Screen ............................................................................................ 31
Figure 22 Wifi Set-up Screen .................................................................................................. 31
Figure 23 Virtual Keyboard ...................................................................................................... 32
Figure 24 Maintenance Screen ............................................................................................... 33
Figure 25 Casting Config Screen ............................................................................................ 35
Figure 26 Casting Web Portal ................................................................................................. 35
Figure 27 Diagnostic Summary Page...................................................................................... 38
Figure 28 Diagnostic Home Networking Page ........................................................................ 38
Figure 29 Diagnostic Tuner Information Page......................................................................... 39

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Tables
Table 1 Special Key Sequences.............................................................................................. 30
Table 2 In-house DTT Channel Centre Frequencies .............................................................. 42
Table 3 Definitions, Acronyms, and Abbreviations.................................................................. 43

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1. Introduction
This document provides information and instructions to stage, install, and support
Business iQ (BiQ) enabled Set-Back-Boxes (SBBs) for Foxtel. The intended audiences
for this information include service provider management and install technicians.
2. The Set-Back-Box
2.1. Overview
The BiQ SBB is a 4k/HD hybrid satellite & terrestrial SBB with Wi-Fi capability designed
for the commercial market. The SBB is designed to operate on broadcast satellite,
terrestrial, and IP networks carrying TV signals encrypted by Irdeto Cloaked CA. VOD
services are carried over Ethernet using Google Widevine encrypt/decrypt. Irdeto
encryption and decryption is handled automatically as Irdeto keys are embedded into
the BiQ client software loaded on the box. Entitlement Management Messages (EMMs)
are sent over a dedicated satellite channel providing the decryption keys to view
programming on the SBBs.
2.2. Physical Attributes
The physical outlook of SBB can be seen in Figure 1.
Figure
1 Physical Outlook
Figure
2 Front Panel View

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Front panel features (see Figure 2):
(1) Embedded Chromecast device to support mobile device screen-casting.
(2) LED Indicator. The SBB is equipped with a dual color LED for the power state
indication:
•Green for operation mode, blinks green for Remote Control Unit (RCU) signal
reception, LED will remain steady green if the set-back-box boots but is not
assigned to a property. The LED turns off once assigned to a property.
•Red for standby mode, displays for initial boot.
Note: If the LED remains on after being assigned to a property, that indicates an
issue with the SBB. Constant red typically indicates a hardware issue that may
require replacement of the device.
Rear panel features (see Figure 3):
(1) RF1-IN (DVB-S2) - connector for satellite signal reception.
(2) RF2-IN (DVB-S2, DVB-T2) - connector for satellite and/or terrestrial signal
reception.
Note: The SBB box has only 1 terrestrial tuner which is always tied to the external
RF2-IN port. 4 satellite tuners are tied through an internal multiplexer to either the
external RF1-IN port or the RF2-IN port.
(3) Ethernet port - recommend for BiQ deployments as this is the most reliable method
by which BiQ 2-way application traffic flows.
Note: If Ethernet is not available at a property, the SBB’s Wi-Fi interface must be
configured for internet connectivity via the Setup Screens in Home Network 10.2.1.
(4) IR - connector for the external infra-red receiver input port. Since the SBB is
typically mounted to the back of a TV — or otherwise kept out of sight an IR Eye
Prism Extender Cable is used to pass RCU signals to the SBB.
(5) USB - USB port is used to upgrade the BiQ firmware via a USB stick. Refer to
Firmware Upgrades in section 3.3 for more information.
(6) HDMI Out - HDMI output to the TV.
(7) POWER - check the power specifications before connecting the set-back-box to
the wall outlet. See Safety Information in section 2.6.
(8) Embedded Google Chromecast device to support screen casting from mobile
device.
2.3. Accessories
The list of accessories that are included in the SBB product packaging are as follows:
(1) Power Supply Unit (PSU)
•Wall-mount type
•Outputting 12V DC to the SBB (1.5m cable)
•Australian AS-3112 AC Plug
(2) Remote Control Unit (RCU), AA batteries included
Figure
3 Back Panel View

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(3) Cables
•1 x IR Eye Prism type Extender Cable (1.0m)
•1 x Ethernet cable (1.0m)
•1 x HDMI 2.0 cable (1.0m)
Note: The cable shall be High Speed HDMI version 2.0 (https://www.hdmi.org/)
cable. The shorter the better, with 3m the maximum length (for 4K/UHD TV
viewing).
(4) Mounting Brackets Kit, which allows SBB mounting to standard VESA points on
back of TVs (32 inch and larger)
(5) Safety Guide
2.4. Specification
GENERAL
Hardware platform
ADB Ariel v2
Chipset
M-Star K7P, ARM based, dual core/1400DMIPS, 4K
hardware
RAM Memory
2GB DDR4 system memory minimum
Flash Memory
16GB eMMC
Mass Storage for DVR-Lite
eMMC
Front-End
Hybrid Satellite & Terrestrial front-end:
•Quad DVB-S2 with DiSEqC 2.1 on RF1-IN /
DiSEqC 1.1 on RF2-IN and Unicable SCR
•Single DVB-T2
•No RF loop-through
Network Connectivity (1) Ethernet (10/100 Mbps), (2) Wi-Fi client 802.11ac
dualband 2.4GHz/5GHz switchable
Security CA/DRM
(1) Irdeto Cardless Cloaked CA, (2) Widevine Level 1
DRM, (3) HDCP 2.2 for HDMI 2.0b, (4) HW ready for
watermarking (Irdeto compatible)
Google Chromecast
module
Casting functionality compliant with Chromecast-
enabled apps
Software
ADB vuTyme Client
Environmental
Operating Temperature Range from 5 to 45*C
Anti-tamper
Sticker (label/seal) + torx screws
DECODER
Classification
4K HEVC / VP9 / HDR-10 / HLG
Video Output
•SD: PAL (576i)
•HD: 576p60, 720p60, 1080i60, 1080p60
•4K/UHD: 2160p60
Video Decoders
•[email protected], [email protected], bitrate up to 20Mbps
•H.265 (HEVC) Main-10 Level 5.1, bitrate up to
30Mbps
•VP9 bit rate up to 20Mbps
Audio Decoders
•MPEG-1 layer 1, 2, 3 (MP3)
•Dolby Digital and Dolby Digital Plus
•High-Efficiency AAC (Profile v1)

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INTERFACES
Indicators
2x Color LED (Power State)
Infra-Red
IR 38kHz with support for Motorola RCU protocol
Wi-Fi
802.11ac Dual band 2.4/5GHz switchable
Bluetooth
4.2
RF Inputs
2 x F-Type Connectors (ANSI/SCTE 02 2006 for “F”
Port):
•One connector dedicated to DVB-S2 satellite
contents only (RF1)
•One connector for both mixed DVB-S2 satellite
and DVB-T2 terrestrial contents (RF2)
HDMI OUT
1x HDMI type A connector, version v2.0b with HDCP
2.2
IR Jack
1 x Mini-Jack 3.5” for IR Extender
Ethernet
1 x RJ-45 for Fast Ethernet (10/100 Mbps)
Power
12V DC Power Jack
USB
1 x USB 3.0
ENCLOSURE
Dimensions
210 x 235 (291) x 36 mm (W x H x D), (291) in case
of Chromecast
Mounting kit
Bracket kit to connect to TV set
2.5. Serial Numbering Scheme
Example:
BFTV A 9 09 12345
Where:
•BFTV = account code
•A = Advanced
•9 = Last number in manufacturing year (2019 = 9, 2020 = 0)
•09 = Two-digit week number
•12345 = Five-digit unit number (from 00001-99999)
2.6. Safety Information
Please review the following key safety instructions before handling and operating the
SBB. Also read the safety guide included within the SBB.
(1) The SBB is designed for use only with the supplied external power supply adapter.
Do not use any other power supply.
(2) The order of connecting the power supply is as follows:
•Connect the 12V cable to the SBB first.
•Insert the power supply into the power outlet.
(3) To disconnect the SBB from the power, remove the external power supply adapter
from the power outlet (not by removing the 12V cable from the SBB).

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(4) Disconnect the power supply from the power outlet before you disconnect any
equipment from the rear panel of the SBB.
(5) The product shall be used and installed indoor with a maximum ambient
temperature of 45°C.
Note: Operating the SBB above 45°C shall void warranty and reduce the lifespan
of the product.
(6) Allow some free space above and around the SBB to ensure a free flow of air
around it.
(7) Don’t block the ventilation holes of the SBB.
3. Pre-Installation
3.1. Property Creation
The property where the SBBs will be installed must be built out in the BiQ back-office
system and made active by Foxtel before SBB install. Property setup includes creating
the property, enabling features, setting up channel line-ups, creating property areas
(e.g. Room, Public Viewing & Digital Signage), configuring broadcast settings (e.g.
multistacker or 5-wire), and more.
3.2. SBB Assignment
Foxtel will not allow any SBB on to the BiQ service unless the boxes are preloaded
into the BiQ server’s inventory. Boxes not preloaded into the BiQ inventory cannot be
installed. The process is as follows:
(1) When a new Foxtel customer schedules an install, the SBB order is sent to the
Foxtel warehouse vendor (Acer). The Foxtel warehouse picks the SBBs to be
installed to a property and sends the SBBs to the property (or install team). The
warehouse provides Foxtel with a list all SBB serial numbers sent to the property
(or install team).
(2) Using the back-office system Foxtel logically moves all those SBBs to the property
into room 0 (designated as the inventory room). This way, when technicians
physically install the SBBs, they only have to choose the area and set the room
number of each SBB to install them (see section 7.2.1).
3.3. Firmware Upgrades
SBBs shall typically be installed on-site with original factory firmware and then either
upgraded to the most current version remotely after the installation by Foxtel Business.
However, SBBs may be remotely upgraded if pre-arranged with Foxtel. SBBs are
required to be connected to the Internet via Ethernet or Wi-Fi and powered on.
Automatic download will then occur if the SBB has old firmware.
A USB stick can also be used to manually initiate an upgrade of software on-site or in
a pre-install environment. The firmware file is made available by Foxtel for the
technician to download. The technician copies the file to an empty USB stick (FAT32
format). The USB stick can then be inserted into the SBB and the on-screen prompts
followed to complete the firmware upgrade.

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3.4. Accessories
The required length of cables for the installation should be checked prior to installation.
If longer than the standard lengths supplied with the SBB (refer to section 2.3) then
alternative cables or extenders shall need to be sourced prior to install. See note in
section 2.3 if a longer HDMI cable is required.
4. Onsite Preparation
Perform an internet speed test on the property’s:
Ethernet network (if to be used) at the wall plate a SBB is to be connected to.
Wifi network (if to be used) allocated to Foxtel.
Note: The internet download bandwidth of the speed test is required to be greater
than 256Kbps for the SBB to boot. A minimal 512Kbps is required for every 10
SBB. If On Demand is required by the property, a minimum of 2.7Mbps is required
for the SBB to playback SD quality VOD and 6.3Mbps for Full HD VOD. See section
11.4 for more information regarding bandwidth requirements.
Check the DVB‐S/S2 satellite signal (if used) at the wall-plate is between 59dBuV
and 76dBuV.
Check the DVB‐T/T2 terrestrial signal (if used) at the wall-plate is between 54dBuV
to 77dBuV.
Configure one SBB as per Hardware Configuration in chapter 6 and Software
Configuration in chapter 7.
Contact Foxtel's Business support team on 1300 874 403 to send Foxtel channels
entitlement hit to the SBB.
Confirm branding of the Welcome screen UI (property logo, property background
image, colours, etc.) is appropriate for the property.
Confirm there are no TV video resolution issues (i.e. clear UI picture and video).
If FTA is available at the wall plate confirm the SBB automatically performs a linear
TV scan during first installation.
Note: To initiate a manual scan press the remote control key sequence Red C, Red
C, 8, 8, 8, <EXIT>.
Tune to every FTA terrestrial channel in channel line-up (ch# 1-99) to check which
do not have signal. Compile a list of any channels that do not have signal in order
that Foxtel's Business support team can resolve the issues.
Note: FTA availability is location and antenna dependent. Which FTA channels
have no signal can only be determined on-site.
Tune to every channel Ch 100 - 999 to test AV playback. Compile a list of any
channels that do not have signal in order that Foxtel's Business support team can
resolve the issues.
Note: No channels should display ‘No Signal’ after receiving their entitlement hit.
Initiate playback of an On Demand title to test VOD audio/video playback.
Cast YouTube (if casting required by the property).
5. Mounting the Set Back Box
This chapter explains the recommended methods of installing a SBB dependent of the
position and/or size of TV. In all cases the recommended position of the SBB is with
cables pointed downwards.

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Note: Depending upon your local installation situation, you may want to mount the SBB
before or after performing Hardware Configuration in chapter 6 and Software
Configuration in chapter 7.
WARNING
In case the SBB is installed within a limited space or with other electrical equipment
aside from a TV (e.g. stacked with other SBBs) the following should be observed:
•The environment should be air-conditioned with ambient temperature 25⁰C or
lower.
•The SBB should be mounted in vertical position, preferably with the side panel
having cable connections facing down.
•If the SBB cannot be mounted vertically, it should stand horizontally on a perforated
surface to improve air circulation.
•Additional electrical equipment (e.g. other SBBs) should be placed at a minimum
distance of 50 cm from the SBB.
•The ambient temperature halfway between the SBB and other electrical equipment
should be confirmed to be no more than 45°C. If over 45°C, extend the distance
between units.
5.1. Required Tools
The following tools are required to install a SBB:
USB memory stick with latest SBB firmware downloaded (in case firmware upgrade
is required, see section 3.3).
P0 screwdriver (diameter 4.5mm) for spacer screws
P1 screwdriver (diameter 3mm) for small screws
Cordless drill with 5mm step cone drill bit (in case holes in TV brackets need to be
expanded to fit mounting screws)
Terrestrial (FTA) & Satellite Digital TV signal meter for measuring signal strength
Mobile device (smart phone, tablet or laptop) with:
Latest version of OS
Latest version of Google Home application (if casting required by property)
Latest version of Ookla internet speed test application
5.2. Small Free-Standing TV (est. 32” to 45”)
Stage 1 (Figure 4)
(1) Gather the set-back-box, the large mounting bracket, spacers, washers and
screws.
(2) Mount the mounting bracket to the set-back-box as shown.
(3) Secure the bracket to the set-back-box by using the smallest screws (4) in the
mounting kit

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Stage 2 (Figure 5)
(4) Gather 2 long screws, 2 spacers and 2 washers from the mounting kit. These will
be used to connect the SBB to the back of the TV.
(5) 3 long screw sizes are provided. If you are unsure which one to use, test screwing
each one in the mount holes to determine which size to use.
(6) Fasten the long screws on the back of the TV in the following order from top to
bottom: Long Screw >> Washer >> Spacer >> SBB & Bracket
Figure
4 Installation Stage 1 - Small Free-Standing TV
Figure
5 Installation Stage 2 - Small Free-Standing TV

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5.3. Large Free-Standing TV (est. +45”)
Stage 1 (Figure 6)
(1) Gather the set-back-box, both mounting brackets, mounting cylinders, washers
and screws
(2) Mount the mounting brackets to the set-back-box.
(3) Secure the brackets to the set-back-box by using the smallest screws in the
mounting kit.
Stage 2 (Figure 7)
(4) Gather 2 long screws, 2 spacers and 2 washers from the mounting kit. These will
be used to connect the SBB to the back of the TV.
(5) 3 long screw sizes are provided. If you are unsure which one to use, test screw in
the mount holes to determine which size to fits.
(6) Fasten the long screws on the back of the TV in the following order from top to
bottom: Long Screw >> Washer >> Spacer >> SBB & Bracket
Figu
re 6 Installation Stage 1 - Large
F
ree-Standing TV
Figure
7 Installation Stage 2 -
Large Free
-Standing TV

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5.4. Wall Mount TV
Stage 1
(1) Whether mounting to a small or larger TV, gather 2 more long screws, 2 spacers
and 4 washers from the mounting kit.
(2) You will have a total of 4 screws, 4 spacers, and 6 washers to install.
(3) Mount items to the TV in the following order (from top to bottom).
a. SBB Side (not shown in Figure 8): Long Screw >> Lock Washer >> Washer
>> Wall Mount Rail >> Spacer >> SBB Mounting Bracket(s)
b. Non SBB Side (shown in Figure 8): Long Screw >> Lock Washer >> Washer
>> Wall Mount Rail >> Spacer >>Washer
Note: If the wall-mounting kit excludes lock washers, exclude them from these
instructions.
Stage 2 (Figure 9)
(4) Mount the TV to the main mount plate and then to the wall.
Note: The SBB is installed between the TV and the TV’s mounting bracket.
Figure
8 Installation Stage 1 -
Wall Mounted TV
Figure
9 Installation Stage 2 -
Wall Mounted TV

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6. Hardware Configuration
Follow the procedures in the subsections bellow to connect the SBBs on-site.
6.1. RF Use Cases
It is important to understand the satellite and terrestrial setup at the property as well
as the wiring in the property prior to installation. Depending upon what this
configuration is will determine how the SBB shall be connected. Furthermore, this
configuration determines what settings need to be made for the property in the BiQ
back-office system. The key questions to answer are the following:
•Is there property using Ethernet IP for live TV video distribution to the wall plate
(via the vuStreamer IPTV Headend)? If so, skip this section unless there is FTA or
in-house terrestrial (COFDM) TV to the wall plate, as there are no RF connections
to be made.
•Is the property distributing FTA or in-house terrestrial (COFDM) TV to the wall
plate? If it is, that means that this signal is either on its own RF cable or may be
combined (diplexed) with a satellite lateral RF cable.
•Is the property distributing satellite using a Multi-stacker (combining satellite
laterals to one RF cable) to the wall plate? This means that only one RF cable
connects to the SBB for satellite live TV reception.
Note: FTA terrestrial TV may also be diplexed into this cable.
•Is the property wired for and using dual satellite laterals (Horizontal [18V] + Vertical
[13V])? This means that there are two satellite RF cables for each room that
connects to the SBB.
Find the use case below (1 to 6) that applies to your specific installation and use the
RF.
Note: The broadcast setting in the BiQ back-office should be configured by Foxtel
Business to reflect the use case before on-site installation.
Use Case 1: Multi-stacker Satellite Combined (Diplexed) with Terrestrial
Description: Single lateral (with horizontal + vertical stacked) for full Foxtel satellite
service with terrestrial stations diplexed on same feed
Connections: Connect the multi-stacked satellite RF cable that also combines the
terrestrial stations to RF2; RF1 is unused
Use Case 2: Multi-stacker Satellite + Terrestrial
Description: Single lateral (with horizontal + vertical stacked) for full Foxtel satellite
service. SBB terrestrial on a separate RF cable for local over-the-air services
Connections: Connect the multi-stacked satellite RF cable to RF1, and connect the
terrestrial RF cable to RF2
Use Case 3: Dual Satellite Laterals + Terrestrial
Description: Two laterals for full Foxtel satellite service (horizontal [18V] + vertical
[13V]). Terrestrial diplexed on 1 satellite lateral for local over-the-air services
Connections: Connect one RF cable to RF1, and connect the other cable that carries
the diplexed terrestrial signal with a satellite lateral to RF2

Business iQ (BiQ) Set-Back-Box Installation Guide
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© FOXTEL Management Pty Ltd 2020 18
Use Case 4: Dual Satellite Laterals No Terrestrial
Description: Two laterals for full Foxtel satellite service (horizontal [18V] + vertical
[13V]). No terrestrial.
Connections: Connect one RF cable to RF1, and connect the other cable to RF2
Use Case 5: Multi-stacker Satellite Only (No Terrestrial)
Description: Single Lateral (with horizontal + vertical stacked) for full Foxtel satellite
service
Connections: Connect the multi-stacked satellite RF cable to RF2; RF1 is unused
Use Case 6: Terrestrial (COFDM) Only
Description: No satellite. Terrestrial on a separate RF cable for local over-the-air
services.
Connections: Connect the terrestrial cable to RF2; RF1 is unused.
6.2. Cable Connections
Connect the SBB in the order listed below, as illustrated in Figure 10.
Figure 10 SBB Connections (RF Use Case 2)
(1) Connect RF cable(s) for the appropriate use case from the previous section.
(2) Connect the supplied Ethernet cable from the SBB’s Ethernet port to Ethernet port
in the room (if used).
(3) Connect the IR prism dongle into the IR port on the SBB. This provides line-of-sight
RCU control of the SBB (if the SBB will be mounted behind the TV). Affix the prism
end of the IR dongle to the TV. This may be done now or after install and mounting
of the SBB. Follow the instructions below and refer to Figure 11:
•Peel the backing off the adhesive tape on the IR prism dongle to affix to the TV,
ideally to the bottom center of the back of the screen. Make sure the area on
the TV is clean and dry. You may want to wait until the SBB is mounted before
affixing the IR prism to the TV.
•The IR prism should be mounted facing downward so the 45⁰angle is facing
toward the back of the TV and the wire is coming out towards the top. Route
the wire so there isn’t any pressure pulling on the bonded prism dongle.

Business iQ (BiQ) Set-Back-Box Installation Guide
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•Between ⅛ and ¼ of the prism should protrude below the TV and have clear
line-of-sight access to the room.
Important: If the IR extender cable is not firmly clicked into place at both ends (into
the prism and SBB’s IR port) the SBB shall not receive any IR commands. This is
a common installation mistake.
(4) Connect the HDMI cable from the SBB to the TV’s default HDMI port on power up
(typically HDMI 1).
Note: For 4K/UHD video reception the SBB should be connected to a HDMI port
on the TV that supports HDCP 2.2, otherwise the video may be downgrade to a
lower resolution.
Note: If the TV does not power up to the required HDMI port the TV settings shall
need to be reconfigured (esp. the case with hospitality model TVs).
(5) Connect the power in this order:
a. connect the power supply to the back of the SBB;
b. connect the power supply to the power outlet.
Note: Reverse the order when disconnecting the SBB from power.
(6) As the SBB boots, observer the LED behaviour:
•Green for operation mode, blinks green for RCU signal reception, LED will
remain steady green if the box boots but is not attached to a property. The LED
turns off once attached to a property.
•Red for standby mode, displays quickly for initial boot.
Note: If the LED remains on after being assigned to a property, it may indicate an
issue with the SBB. Constant red typically indicates a hardware issue that may
require a replacement of the device.
(7) Refer to chapter 7 software boot sequence and behaviour on the TV screen
thereafter.
Figure 11 Position of IR Prism

Business iQ (BiQ) Set-Back-Box Installation Guide
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© FOXTEL Management Pty Ltd 2020 20
7. Software Configuration
7.1. Boot Screens
When the SBB boots the splash screen in Figure 12 is displayed.
Boot progresses is shown as follows:
(1) 1 dot means the Booter software has been launched.
(2) 2 dots mean that Drivers plus Middleware software has been launched.
(3) 3 dots mean that the client application/UI (user interface) software has been
launched.
If a SBB boots successfully one of the screens in the sections below shall be displayed,
dependent on if the SBB has been previously configured for the property.
Note: For the client application to load successfully internet connectivity must be
established with the BiQ server for the SBB to obtain its configuration. Refer to section
10.2.1 to configure the SBB for either Ethernet (default) or Wi-Fi connection to the
internet. Refer to section 11.4 for internet bandwidth requirements for the SBB to
successfully boot and expected boot time.
7.2. Installation Screens
7.2.1. Room Assignment Screen
Spare SBBs at a property are assigned to room 0. They are moved from the spare
inventory to the desired room using the room assignment screen. After the SBB boots
the room assignment screen in Figure 13 should automatically be displayed.
Figure
13 Room Assignment Screen
Figure
12 Boot Screen